IT&MS MAY 2015 ALL STAFF

WELCOME TO THE MIDDLE OF SPRING!

Mid Quarter Check-in Overview Service Management Spiceworks Project Planning and Timelines IT Classification updates EAD update General updates

OVERVIEW OF PLANNINGAdvancing Student Success Excelling in Teaching & Learning Building Community

“WHERE WE ARE GOING” FOR 2014-2016

Enhanced Computer Lab Support Enabling full functionality of eLearning software

in the classrooms

Updated campus infrastructure

Deploy integrated scheduling solution

(r25Live with ctcLink

Classroom Technologies – standardized user

experience

Interactive campus map w/ points of interest

Migrate to centralized Class Schedule More student Internships in IT Profiles of instructors & staff

Searchable Scholarships Database Expanded online training for new and existing

services

Greater support for communication platforms

with the PIO for departments and staff

Better SAC Support Updated web service for faculty and staff Student email and NetID Apps migrated to

Office 365

Make the Call Center the primary point of

contact for all things “IT”

LMS support Greater support for student club websites and

student applications

Classroom technology support / upgrade Support for faculty projects / db’s Event support intake process through a unified

portal

Ubiquitous WiFi coverage across the 65

acre site

Business Intelligence (reports / data dashboards) Centralized Digital Signage (TV) Display

Support

Enable eLearning blended classes in every

classroom (156)

Support for student servers and research for the

BAS and similar degrees

Partnerships with peer institutions

Enable more specialty learning

environments within standard IT

Governance

  Greater participation within the higher-ed IT

community (Educause etc.)

Centralized “helpdesk software” for

ticketing and client interaction

   

OVERVIEW: THIS IS WHAT WE ARE BUILDING TOWARDS Hybrid Cloud Environment Tied to academic needs of the campus as well as research, collaboration, and administrative

Microsoft based with Azure VMWare for Amazon

10gE Backbone Faster networks planned for capacity for future needs

Virtualized Server Platform

Virtualized desktop capability Likely MS cloud based solution

Datacenter

OVERVIEW: HOW DO WE GET THERE? Infrastructure review

Building on success

Successful projects Wifi rollout Siemens Project Classroom refresh

Service Management

Planning and Budgeting

Communication

OVERVIEW: WHY ARE WE CHANGING? WE SUPPORT THE CHANGES IN THE CAMPUS AND IN ACADEMIC OPPORTUNITY

IT & MEDIA SERVICES

IT Mission

Providing effective technology environments that support changing lives through education.

IT Vision

NSC IT & Media Services is a leader in sustainable technology innovation actively engaged with the campus community and building partnerships with peers.

SERVICE MANAGEMENT

ITIL

How do we define a Service?

Starting with Classrooms

All of our other services

SPICEWORKS

Go live on May 18 Happy Mt. St. Helen’s Day!

Planning

Process

IT CLASSIFICATION PROCESS

Job Descriptions

Moving to Metrics based model

First drafts Due by June

EAD AND DISTRICT PROJECTS New Staff

New Tools Sam and Pac EAD Tool

Office 365 integration

Timeline

GENERAL UPDATES

Other Items?