itil orientation intro sharing slides
TRANSCRIPT
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IXIC Jri`dxnxijd Vjrmskjq
Knrbidf`rKnrbidf`r Ojdspcxidf _jcpxijds +vvv$kosidhin$ojg)Ojdspcxidf _jcpxijds +vvv$kosidhin$ojg)_poo`sslpc Bpsid`ss by Q`jqc` xkrjpfk Qrjo`ss ndh Xjjcs_poo`sslpc Bpsid`ss by Q`jqc` xkrjpfk Qrjo`ss ndh Xjjcs
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Knrbidf`r
Ojdspcxidf
_jcpxijdsNf`dhn
Hny >
' IXIC Idxrjhpoxijd
' IXIC Cil` Oyoc`
' Gnm` IX R`nc
Knrbidf`r Ojdspcxidf _jcpxijds
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Ojdspcxidf
_jcpxijdsIXIC Idxrjhpoxijd
_`r|io`
' Vny jl qrj|ihidf |ncp` xj xk` opsxjg`r byk`cqidf xk`g noki`|` xk`ir jbe`oxi|`s
' Kjx`cs# Bndms# Nircid`s
Knrbidf`r Ojdspcxidf _jcpxijds
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' Fr`nx`sx nh|ndxnf`s ndh jll`ridfs
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Knrbidf`r
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_jcpxijdsIXIC Idxrjhpoxijd
_`r|io` Gndnf`g`dx
' _`x jl sq`oinciu`h jrfndiunxijdnc onqnbicixi`s ljrqrj|ihidf |ncp` xj opsxjg`rs id xk` ljrg jls`r|io`s$
Knrbidf`r Ojdspcxidf _jcpxijds
u u' Ncc jl xk` qrjo`ss`s# g`xkjhs# lpdoxijds# rjc`s
ndh noxi|ixi`s ps`h by xk` s`r|io` qrj|ih`r xj
h`ci|`r xk` s`r|io`
' Qprqjs` jl hjidf bpsid`ss
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Knrbidf`r
Ojdspcxidf
_jcpxijdsIXIC Idxrjhpoxijd IX_G IX _`r|io` Gndnf`g`dx
' Igqc`g`dxnxijd ndh gndnf`g`dx jl ^pncixy IX _`r|io`s
xknx g``x xk` d``hs jl bpsid`ss' Q`rljrg`h by IX _`r|io` Qrj|ih`rs xkrjpfk nd
nqqrjqrinx` gi{ jl q`jqc`# qrjo`ss ndh Idljrgnxijd
Knrbidf`r Ojdspcxidf _jcpxijds
`o dj jfy' Xj `dspr` IX s`r|io`s nr` ncifd`h vixk bpsid`ss d``hs
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_jcpxijdsIXIC Idxrjhpoxijd
IX_G B`d`lixs
' Bpsid`ss B`d`lixs
Idor`ns`h pncixy# R`cnxijdskiqs# Qrjhpoxi|ixy
' Lidndoinc B`d`lixs
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Qcndd`h ndh Ojdxrjcc`h sq`dhidf
' @gqcjy`` B`d`lixs
Idor`ns`h qrjhpoxi|ixy# xrndsqnr`doy
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Knrbidf`r
Ojdspcxidf
_jcpxijdsIXIC Idxrjhpoxijd
IXIC
' Lrng`vjrm jl b`sx qrnoxio`s
' H`sorib`s ncc xnsms# noxi|ixi`s# idqpxs ndh jpxqpxs
B`sx Qrnoxio`s
Knrbidf`r Ojdspcxidf _jcpxijds
' Xk` gjsx `llioi`dx +c`nsx ngjpdx jl `lljrx) ndh`ll`oxi|` +b`sx r`spcxs) vny jl noojgqciskidf nxnsm# bns`h jd r`q`nxnbc` qrjo`hpr`s xknx kn|`
qrj|`d xk`gs`c|`s j|`r xig` ljr cnrf` dpgb`r jlq`jqc`
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_jcpxijdsIXIC Idxrjhpoxijd
IX _`r|io`
' _`r|io` qrj|ih`h xj jd` jr gjr` opsxjg`r by nd
IX _`r|io` qrj|ih`r
' Bns`h jd xk` ps` jl Idljrgnxijd X`okdjcjfy ,
Knrbidf`r Ojdspcxidf _jcpxijds
Idlrnsxrpoxpr` _`r|io`
' IX _`r|io` xknx is djx hir`oxcy ps`h by xk`
bpsid`ss$
' Ix is r`~pir`h by xk` IX _`r|io` Qrj|ih`r sj xk`yond qrj|ih` jxk`r IX _`r|io`s$
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_jcpxijdsIX_G , IXIC @|jcpxijd
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IX Idlrnsxrpoxpr`
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IX _`r|io`
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Idx`frnxijd
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IXIC \> IXIC \2 IXIC \?
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_jcpxijds
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IXIC \? Kifkcifkxs
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_`r|io` _xrnx`fy# _`r|io` H`sifd# _`r|io` Xrndsixijd#_`r|io` Jq`rnxijd , Ojdxidpjps Igqrj|`g`dx Qcnd
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Knrbidf`r
Ojdspcxidf
_jcpxijdsNf`dhn
Hny >
' IXIC Idxrjhpoxijd
' IXIC Cil` Oyoc`
' Gnm` IX R`nc
Knrbidf`r Ojdspcxidf _jcpxijds
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Knrbidf`r
Ojdspcxidf
_jcpxijdsIXIC Cil` Oyoc`
_`r|io` _xrnx`fy
_`r|io` H`sifd
_`r|io` Xrndsixijd
Knrbidf`r Ojdspcxidf _jcpxijds
Ojdxidpnc _`r|io` Igqrj|`g`dxs
@ll`oxi|` @llioi`dxBncndo`h vixk
Bpsid`ss
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_jcpxijds_xrnx`fy
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IX Bphf`xs
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X sxidf , \ncihnxijd Orix`rin
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Idoih`dxs# Qrjbc`gs# _`r|io` R`~p`sxs
RLOs
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Ojdxidpnc _`r|io`
Igqrj|`g`dxs
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Fjncs
' Xj lifpr` jpx xk` bpsid`ss jqqjrxpdixy
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Knrbidf`r Ojdspcxidf _jcpxijds
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_jcpxijds_`r|io` _xrnx`fy
H`lid` Gnrm`x
H`|`cjq Jll`ridfs
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>$ Opsxjg`r Pdh`rsxndhidf
2$ Pdh`rsxndh Jqqjrxpdixy
?$ Ocnssily , \ispnciu`
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?$ _`r|io` Qjrxljcij# Onxncjfs
>$ _`r|io` Gndnf`g`dx ns n sxrnx`fio Nss x
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2$ H lid` O_L , Ojgq`xixi|` ndncysis
?$ Qrijrixiu` id|`sxg`dx
8$ Ncifdg`dx vixk opsxjg`r d``h
0$ @{qndsijd , Frjvxk
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Knrbidf`r
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_jcpxijds_`r|io` _xrnx`fy
_`r|io` Nss`x
' Onqnbicixy jr r`sjpro` jl n s`r|io` qrj|ih`r
' Ps`h xj or`nx` |ncp` id xk` ljrg fjjh * s`r|io`s
' No~piridf r`sjpro` is `nsi`r xknd onqnbicixy
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IX Idlrnsxrpoxpr`# _jlxvnr`# Onqixnc
' Onqnbicixi`s
Qrjo`ss# Lpdoxijds# Mdjvc`hf`
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Knrbidf`r
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_jcpxijds_`r|io` _xrnx`fy
\ncpnxijd
' Qrj|ih`s bpsid`ss ndh IX xk` g`nspr`g`dx xj
nfr`` jd xk` |ncp` jl IX s`r|io`s
' Ojsx \s B`d`lix Ndncysis
Knrbidf`r Ojdspcxidf _jcpxijds
' \ncp` or`nx`h by ojgbididf vnrrndxy ndh pxicixy
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Knrbidf`r
Ojdspcxidf
_jcpxijds_`r|io` _xrnx`fy
Qrjo`ss
' Lidndoinc Gndnf`g`dx
' H`gndh Gndnf`g`dx
' Qjrxljcij Gndnf`g`dx
Knrbidf`r Ojdspcxidf _jcpxijds
Noo`ssjri`s' Rism Gndnf`g`dx
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Knrbidf`r
Ojdspcxidf
_jcpxijdsIXIC Cil` Oyoc`
_`r|io` _xrnx`fy
_`r|io` H`sifd
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@ll`oxi|` @llioi`dxBncndo`h vixk
Bpsid`ss
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Knrbidf`r
Ojdspcxidf
_jcpxijds_`r|io` H`sifd
Jbe`oxi|`
' Xj ojd|`rx sxrnx`fio jbe`oxi|` idxj s`r|io` nss`xs
ndh s`r|io` qjrxljcijs
Nsq`oxs
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' _`r|io` Qjrxljcij
' _`r|io` _jcpxijds
' X`okdjcjfy Nrokix`oxpr`' Qrjo`ss
' G`nspr`g`dx , G`xrio _ysx`gs
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Knrbidf`r
Ojdspcxidf
_jcpxijds_`r|io` H`sifd
_`r|io` Qjrxljcij
' Ojcc`oxijd jl sysx`gs# xjjcs ljr xk` gndnf`g`dx ndh ojdxrjc jls`r|io`s xkrjpfk xk`ir cil`oyoc`
_`r|io` _jcpxijds
' Ncc r`sjpro`s# onqnbicixi`s jl d``h`h ndh nfr``h r`~pir`g`dxs
Knrbidf`r Ojdspcxidf _jcpxijds
`o dj jfy ro `o pr`
' Bcp` qridx jl s`r|io` igqc`g`dxnxijd id x`rgs x`okdjcjfy# xjjcs ndhgndnf`g`dx sysx`gs
Qrjo`ss
' _`x jl qrjo`hpr`s xj kndhc xk` `dxir` bpsid`ss jr s`r|io`s so`dnrij
G`nspr`g`dx _ysx`gs
' G`nspr`g`dx ndh g`xrios sysx`g xj `|ncpnx` xk` s`r|io` |ncp`
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Knrbidf`r
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_jcpxijds_`r|io` H`sifd
Qrjo`ss
' _`r|io` C`|`c
' _`r|io` Onxncjf
' Onqnoixy Gndnf`g`dx
Knrbidf`r Ojdspcxidf _jcpxijds
' N|nicnbicixy Gndnf`g`dx
' Ojdxidpixy Gndnf`g`dx
' _`oprixy Gndnf`g`dx' _pqqci`r Gndnf`g`dx
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Knrbidf`r
Ojdspcxidf
_jcpxijdsIXIC Cil` Oyoc`
_`r|io` _xrnx`fy
_`r|io` H`sifd
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@ll`oxi|` @llioi`dxBncndo`h vixk
Bpsid`ss
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Ojdspcxidf
_jcpxijds_`r|io` XrndsixijdJbe`oxi|`s
' Xk` h`|`cjqg`dx ndh igqrj|`g`dx jl onqnbicixi`s ljr
xrndsixijdidf d`v ndh okndf`h s`r|io`s idxj jq`rnxijdQrjo`ss
'
Knrbidf`r Ojdspcxidf _jcpxijds
' _`r|io` Nss`x , Ojdlifprnxijd Gndnf`g`dx
' Okndf` Gndnf`g`dx
' R`c ns` , H`qcjy Gndnf`g`dx
' \ncihnxijd , X`sxidf
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Knrbidf`r
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_jcpxijds_`r|io` Xrndsixijd
Mdjvc`hf` Gndnf`g`dx
' Hnxn# Idljrgnxijd# Mdjvc`hf`# Vishjg
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' _`r|io` Mdjvc`h ` Gndn `g`dx _ sx`g
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' Ojdlifprnxijd Gndnf`g`dx _ysx`gs
' Ojdlifprnxijd Gndnf`g`dx Hnxn Bns`
' Mdjvd @rrjr HnxnBns`
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_jcpxijds_`r|io` Xrndsixijd
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R`qjrxidf\`rilionxijd ,
Nphix
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_jcpxijds_`r|io` XrndsixijdOkndf` Gndnf`g`dx
' Xj `dspr` sxndhnrhiu`h g`xkjhs ndh qrjo`hpr`s nr`
ps`h' @llioi`dxcy xj gidigiu` xk` igqnox
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' Djrgnc# _xndhnrh , @g`rf`doy Okndf`s
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' Gidjr# _ifdiliondx# Gnejr
H`oih`s Igqnox
' @ONB# ONB# OG nqqrj|ncs ljr RLOs
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Knrbidf`r
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_jcpxijds_`r|io` Xrndsixijd
R`c`ns` ndh H`qcjyg`dx Gndnf`g`dx
' Xj h`qcjy r`c`ns`s idxj qrjhpoxijd ndh `sxnbcisk
ps` jl xk` s`r|io` id jrh`r xj h`ci|`r |ncp` xjopsxjg`r ndh b` nbc` xj kndh j|`r s`r|io`j `rnxijd
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R`c`ns` Pdix
' Qjrxijd jl s`r|io` jl IX idlrnsxrpoxpr` i` djrgnccy
r`c`ns`h xjf`xk`r ns q`r jrf r`c`ns` qjcioy
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Knrbidf`r
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_jcpxijds_`r|io` XrndsixijdR`c`ns` Gndnf`g`dx X`rgidjcjfi`s
' OI Ojdlifprnxijd Ix`g
' HGC H`lidixi|` G`hin Cibrnry
' H_ H`lidixi|` _qnr`s
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' @g`rf`doy Li{ ^piom li{ ljr n qrjbc`g |>$>$>
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_jcpxijds_`r|io` Xrndsixijd_`r|io` \ncihnxijd , X`sxidf
' Xj `dspr` xknx ncc d`v jr okndf`h IX s`r|io`s
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Bpsid`ss
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Knrbidf`r
Ojdspcxidf
_jcpxijds_`r|io` Jq`rnxijd
Jbe`oxi|`
' Xj `dnbc` `ll`oxi|`d`ss ndh `llioi`doy id
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' Noki`|idf bncndo` id IX Jq`rnxijd
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' Bncndo`h \i`v
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