8/6/2019 ITIL ion Structure

http://slidepdf.com/reader/full/itil-ion-structure 1/7

 

 

!!!"##"#

$%&

 

8/6/2019 ITIL ion Structure

http://slidepdf.com/reader/full/itil-ion-structure 2/7

$%&

'('()*+,,%**+###('++#+-

.++#++/%#!*,.,%#"

'++!,*+*!*!*&+! ,## 0* + # + ##% + - !# % . +++#+"1,*+,+.#!#%!+#"

'#+#+,###,+2('+ - ! 3+ ,# 4*,% 56,78+"'+#+.+!#-.#+#++/&+9##+!+*##+#+"( #*+++#+.++#*.*-+++,+,#!*+#.#.+**++-!%%.0*+"

' 67 + + / * + # - +++ % !+ +.+*+6,+76'7&!,&!+*+.++##*"

8/6/2019 ITIL ion Structure

http://slidepdf.com/reader/full/itil-ion-structure 3/7

$%&

!

%.*4#('!***%,+*+# : #" ; * #,+ % .#!*!+.+.++++&*!+% +++" ! !"!#$%&'

"# 

'+!,**++.*%%**(',# - + + *% #, .% + + #"'+ * !** . *<('"

"# 

'+*+++.***,#;#,+&%!#,*,+3#,*"#+*,*%*.+,*,+&+*!**,+#+*++.*%"

8/6/2019 ITIL ion Structure

http://slidepdf.com/reader/full/itil-ion-structure 4/7

$%& =

$%# 

'+*+ ++.*.#,3#+*%++#, #:.* ," % . 3 +** ++& ! *+ - ;,*.*% !* . ##& . % *+ .

#. ! #% + ! (' ,# %"'+!+++.*+!,#4+9:,+*++***%.,,#*#.>#,++#*+"'.*%++*++"

# 

'+ * + ++.* ##* + # #*+%++ 5& ,+& ? +%++& 4+9 +.+%++ #8 .+ % , +#*++ - . **% +* , *,* #++3+9**"* , + ++.*% #% ;,*.*%& #**% +*+0+*+!"

"&'" 

'+*+,**++.*%,#4+9"(*4+9+,# 4+9 ,++ % . * + #** +#*+++"'.,+/!**#+&,*++-!#%#*+!9"

?'@A!**++#+.*#.! .+ + ,# ,# 4*,% - !# # # #*+ * #,+

5+*+& #8" ++ % !+ ++ + .*#+!.% *# ,# 4+9 ,# 4*,% " '++,++!**4+9%.++++#+.*+#+#%7+,!+"(++B#+%*+,#4*,%%,,**++.*%,#4+9"

"&'(

'+ + !** * **% ! #+ ,#4+9" '% , . , ,# 4+9 ?+ 5++ #**4 ;*%++8 # + + - ! % , *

##* +9**+:" ' 4?+ !** , + * +- . ## . +*,!*+ #++ * :/+!9:*9!*3!**.+#*#++*!"++%!+#+# * + + + ! + ! :+,+" .! + + # . ,+& + !** +9**++ 4 + !** **! # + + # +++#4.%9,*!#**+.+%+"

%# 

'+*+++.***+#,++#+!9+#*&#*& .#93 #" ' % . .! 3= ++ +#," '!* **%. *++ + * C

8/6/2019 ITIL ion Structure

http://slidepdf.com/reader/full/itil-ion-structure 5/7

$%&

+% ++" ;* .+!* !9*+& + #, #"

&'# 

'0#4+9+!**,%#*#5% . +. #+ *#+& . *% , ,#4+98+-!**!%#,+&+#+!+&,.+#"

)*# 

(*+++*+%.+&.#+++#*+*%*9++*#+#"%,#.B&+%+#+/*#..%+&! %3 % #,+ # . ,*, +, +" ( *+++**%.#" '!**.*9

#&+**+%!+#.+*+!**"

+,'# 

'0#.*++!**+#* !9+ . + ! % +#" ++.*% !9 ,*.*% ##% !** 0+& + !** *+#*+*%!;,*.*%:#%,#4*,%"

"&"# 

'+ * + ++.* ** ,# 4*,% #,+ - % !# #* +3#,*:***+"

# 

('(++#&.,+*#!++*.*#"'+++.+,#4*,%!#..#.*+B*+#5 +** ++ % , . #. ! B*+8"

""# 

'+*!**.++.*;+?;+%*+,+++.*%*5+++%#+

,++ +#&+#.!+#+" ++ % , + B*+ ;## *+ 5+ +# 8 % 9 ++.*% ; ,!+3.#9+,#/*%"

-"$# 

'+! *+ #*+*%++# , . #. + +#&. * ++ + #+ % . /" ( +**++++#.+!(',#%++.*+: ! .* 5. !* ..*% .+ . ,#4*,%8"%%#%;,*.*%++.*+

*9*% . ,*, + +& . + #*+ #!** ,++.*%**#,+"

8/6/2019 ITIL ion Structure

http://slidepdf.com/reader/full/itil-ion-structure 6/7

$%&

('( *#+ ++.*% 9 ! ! #*% ! #%*-.+*++%,'##*;##*%+#"

"# 

'+ * !** , ,** ++.* (' ,# % . +* **%+7++++%'"(+**++&% . #. + ,+*% +#. ! ;,*.*% : #%" '+*%*+.#.!#%*&#**%+++9+#%##5""DD8"

.# 

'+ * !** . ++.* ,** #* #* #* .& ('## &!*,&#"#:#+% *+#+*- !# +!%+,++.,-!# %

.+**++"*+++++*%#*%<(' **% #* ,** ++.*% E#* * ,*

&"%# 

'+ ++ +# ('( - + *#+ ,* + +#,+#-+>#"++%!+,;*##+;*#+,*-+#*..,#-.+%.9+9**+

+" ++ +##**% * !# + ++.* *+ !4,* *+ !# % *+ . ++.* 6+ *,7 ! ('+%++ -++#.*!"

-*

'.**+&#,.*!&!#+++%!+#*!+++#";,#+!%%"

# 

+%!+#+*%!#9+++.*++%<('&!%!***%"'+*%,..*69.*+9%7"

-#(%*# 

'+*#++*+.!('+++"*++% !+ , + ;##:B # > #+ "1 + * 0++& + ,! ++.*+ ,#,*%.*.%+#"

1 B + +#+ *,*& % #++++.*%

,#4+9&+%3 3%#!#+"

8/6/2019 ITIL ion Structure

http://slidepdf.com/reader/full/itil-ion-structure 7/7

$%&

/-

#% ; +##**% #, ('(& +** * ;,*.*% " (#%+ .+ + # !*.+ + ,# 4*,% + + # #. ! ;,*.*%

"

-

'+ * !** , ++.*% * ++ ##*+#& % *+ #* + ++.*% ++" ( +#++++.*%,*!#*%%+!+*"

0

+7+ ++ , ##+* +#* >#+ +" ( +#.+#+0+!0++#++*#

%."'+!*..*%.+.*#!,#4*,%"(**%%+#>#++*#*>#!*+.#*>##"

(%# 

'+*%#E#*&#**%E#*+ + *" ' + + *9 / .! # -+**!+++*.**#*4"

"

'%+;*#4,*#%#*!#++

.,6*,7+++"'+*#,*,!;*#+4,* + + + #+ ++" ( # *+ * ** *# *, 5"" &*+&##+&+#+#+&9!+#8

+,

F*++#**++>+%#*#&,*,*%.,+.*+++-++*,%*,+,#++,+*%##"%.*++!+#&**#*+,+3**%+

#*#+&+#.+"

4,1*E