itg ander (fms ens) aisais tech cab cm proses incident problem change cab cm process
TRANSCRIPT
![Page 1: ITG Ander (FMS ens) AISAIS Tech CAB CM Proses Incident Problem Change CAB CM Process](https://reader035.vdocuments.us/reader035/viewer/2022081808/56649ebd5503460f94bc64c8/html5/thumbnails/1.jpg)
ITG Ander (FMS ens)AIS AIS Tech
CAB
CM Proses
IncidentProblem
Change
CAB
CM Process
![Page 2: ITG Ander (FMS ens) AISAIS Tech CAB CM Proses Incident Problem Change CAB CM Process](https://reader035.vdocuments.us/reader035/viewer/2022081808/56649ebd5503460f94bc64c8/html5/thumbnails/2.jpg)
Admin Help desk
(Go2, Thys)
HR help desk
•Students•Admin users•Academics•Technical -enquiries
•Admin users•Developers•Academics
•HR Users•HR Administrators
X-systemsApp developers
Printer problemsAdm password etc
X-systemsApp developers
Printer problemsAdm password etc
CustomisersAdministrators
Developers
CustomisersAdministrators
Developers
AIS PL’s
•Admin users•Developers
Student-,Student loan-,Finance-,Admin Infastructure system
Developers
Student-,Student loan-,Finance-,Admin Infastructure system
Developers
Heat
AIS Heat
XVS
HR Heat
![Page 3: ITG Ander (FMS ens) AISAIS Tech CAB CM Proses Incident Problem Change CAB CM Process](https://reader035.vdocuments.us/reader035/viewer/2022081808/56649ebd5503460f94bc64c8/html5/thumbnails/3.jpg)
Admin Help desk
(Go2, Thys)
HR help desk AIS PL’s
![Page 4: ITG Ander (FMS ens) AISAIS Tech CAB CM Proses Incident Problem Change CAB CM Process](https://reader035.vdocuments.us/reader035/viewer/2022081808/56649ebd5503460f94bc64c8/html5/thumbnails/4.jpg)
AIS
CMHeat
RTAD/CC
HRHeat