IT’S LIKE HAVING A MASTER TECH IN YOUR SHOP THAT’S NOT ON YOUR PAYROLL

Fast, Accurate, Trustworthy Advice.

TOP BENEFITS• Assists shops in taking on more difficult repairs• Reduces diagnostic and research time• Enhances technicians’ diagnostic knowledge

When a challenging problem rolls in the door and you’ve exhausted your usual diagnostic tests, who do you turn to for help? ALLDATA Tech-Assist® provides advanced technical support from a highly-skilled diagnostic team of ASE Certified Master Technicians. Whatever you need – from creating alternative diagnostic strategies to providing step-by-step repair assistance – we can deliver!

Call us with your toughest vehicle diagnostic problem. We’ll stay on it

until the problem’s solved.

Difficult Diagnosis? Take the ALLDATA Tech-Assist Challenge!

Give Us a Try. Call Today for a Free Case.

ENGLISH & SPANISH

855-461-5957FRENCH

866-430-6233

NEWDon’t just tell our techs the problem... show them! Rescue Lens provides interactive video diagnostics. With this free app, you can stream video directly to Tech-Assist.

For your convenience, please download the Rescue Lens app prior to calling ALLDATA Tech-Assist.

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©2016 All rights reserved. ALLDATA LLC. ALLDATA, ALLDATA Repair and ALLDATA Tech-Assist are registered trademarks of ALLDATA LLC. AutoZone is a registered trademark of AutoZone Parts, Inc. Rescue Lens is a mark of LogMeIn, Inc. All other marks are property of their respective owners.

Using Rescue Lens to Identify a Shorted GroundVehicle: 2006 Cadillac DTS with a 4.6L engine

Problem: DTCs P0300 (Random misfire) and P0135 (O2 Sensor Heater Performance)

Details: After replacing the Bank 1 O2 sensor, the tech noted that the powertrain fuse #22 had blown. He replaced the O2 sensor again but the fuse problem reoccurred. At that point, he called ALLDATA Tech-Assist for some guidance.

Confirmed Repair: Using a wiring diagram for reference, the Tech-Assist consultant first guided the technician through the testing of the O2 sensor’s power, ground and control circuits. They found that the power supply from fuse #22 to the Bank 1 O2 sensor was shorted to ground… but where?

Using Rescue Lens at his desk linked to the technician’s Smart Phone camera in the shop, the Tech-Assist consultant was able to view the entire harness and circled the area of questionable contact on the Tech’s smartphone screen. The technician was able to quickly locate that section of the harness and isolate the problem. The wiring harness had rubbed through on an A/C line. The tech repaired the wiring and the problem was fixed.

Give us a call today … Let’s create your success story!

855-461-5957

GREAT ADVICE“When I need to talk directly with a master tech about a particularly challenging diagnostic problem, I use ALLDATA Tech-Assist. The ALLDATA diagnostic techs are very knowledgeable and more than willing to go the extra mile. The advice they offer will help you get a vehicle fixed right. ALLDATA Tech-Assist has proven to be very beneficial in boosting our productivity. Thanks guys for your great advice!”

Kevin M. Owner, Budget Equipment Rental and Repair

TESTIMONIALS

REALLY LISTENED TO ME“The ALLDATA Tech-Assist technician really listened to me while I explained the problem. He made me feel like we were working as a team, not just telling me what to do.”

John B. Owner, Belliveau Auto

UNLIMITED POSSIBILITIES

Your three case monthly allotment can easily be unlimited. Here’s how:

ALLDATA Tech-Assist subscribers receive three cases per month. Every time a repair is verified with our Tech-Assist team, a case is added back to your monthly allotment – providing you with limitless calling power.

Problem Solved!

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