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IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification before action 5. Fix problems quickly ® Going Forward Transparency Documentation Architecture

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Page 1: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification

IT Transition: Lessons Learned

1. DON’T change customer experience

2. Don’t CHANGE customer experience

3. Don’t change CUSTOMER EXPERIENCE

4. Notification before action

5. Fix problems quickly

®

Going Forward Transparency Documentation Architecture

Page 2: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification

IASA Money Flows

Meeting Revenues

HostingContributions

ISOC OrganizationalMembership & PIR

Meeting Expenses

Secretariat Services

RFC Editor Services

IASA Operations

Page 3: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification

IASA Money Flows

Meeting Revenues

HostingContributions

ISOC OrganizationalMembership & PIR

Meeting Expenses

Secretariat Services

RFC Editor Services

IASA Operations

56%

12%

32%

40%

30%

17%

13%

Page 4: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification

2007 Budget Results

Budget: $4,127,607

Actual: $4,280,109

Revenues: $93,000 over Budget

Expenses: $153,000 over Budget

Net: $60,000 shortfall

®

Page 5: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification

2007 Budget Results

Revenue: - Reg Fees $120k shortfall - Sponsorships: $170k

Expenses: - Transition, Travel

http://iaoc.ietf.org/budget.html

®

Page 6: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification

Finances

IAOC Funding Model Subcommitee ISOC New Revenue Design Team IAOC Call Tech Subcommittee

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Page 7: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification

Internet Society: IETF Fellowship

1. Dessalegn Mequanint Yehuala (Ethiopia )

2. Vincent Ngundi (Kenya)

3. Mohibul Hasib Mahmud (Bangladesh)

4. Mudievedu Shroff Rajesh (India)

5. Max Larson Henry (Haiti)

6. Asim Zaheer (Pakistan)

®

Page 8: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification

Secretariat: AMS

Co-Founders & Principals Kirsten Macci Lisa Winkler Karen Moreland

Executive Director: Alexa Morris Meeting Planner: Marcia Beaulieu IT Director: Glen Barney Program Manager: Amy Vezza Program Manager: Cindy Morgan

®

Page 9: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification

Secretariat: AMS®

Page 10: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification

Thank You Comcast!®

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