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  • 8/12/2019 IT SEPT 13 WEB ENG

    1/15

    Quarterly Report Sep

    Highlights (Amounts in thousands of )

    30.09.13 30.09.12 Variatio

    Business Volume

    Total assets managed 169,792,453 172,835,910 (

    On-balance sheet total assets 154,000,898 158,162,708 (

    Equity 11,127,680 10,923,011

    Adjusted customer deposits 85,012,621 84,443,212

    Lending to customers (gross) 113,263,322 117,971,520 (

    Solvency

    Core capital EBA (%) 10.95 10.33Tier 1 (%) 11.14 10.56

    Ratio BIS (%) 11.93 11.30

    Leverage (%) 14.27 14.43

    Risk Management

    Total risks 149,915,307 156,863,528 (

    Non-performing loans 17,748,286 12,247,927 4

    Allowance for credit losses 8,454,715 5,355,030 5

    Non performing loans ratio(%) 11.84 7.81

    % Coverage for non-performing and writen-offs balances 58.29 60.92

    % Coverage for non-performing balances excl writen-offs balances 47.64 43.72

    % Coverage with guarantees 104.80 1 100.39

    Earnings

    Net interest income 1,856,161 2,103,554 (1

    Gross income 2,819,150 2,916,463 (

    Profit before provisions 1,532,727 1,639,272 (

    Profit before tax 309,376 367,017 (1

    Consolidated profit for the year 228,984 251,076 (

    Net profit attributed to the Group 227,229 251,169 (

    Net Return and Efficiency

    Average total assets 155,631,745 149,576,910

    Average total equity 10,812,267 10,384,053

    ROA (%) 0.20 0.22

    ROE (%) 2.80 3.23

    Operating Efficiency (%) 41.57 40.31

    Per share data

    Final number of shares fully diluted (thousands) 2,007,9022

    584,878

    Average number of shares fully diluted (thousands) 1,971,7812

    575,593

    Share closing market price (euros) 3.97 4.624

    (1

    Market capitalization 7,969,3613

    4,974,387 6

    Share book value (euros) 6.05 20.94 (7Net earnings per share (euros) 0.125

    20.435 (7

    Dividend per share paid in the period (euros) - 0.024 (10

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    Quarterly Report

    Balance Sheet

    (Amounts in thousands of )

    30.09.13 31.12.12 30.09.12

    Assets

    Cash and balances with central banks 1,767,907 2,117,182 1,695,518

    Financial assets held for trading 2,782,895 2,096,851 2,055,437

    Other financial assets at fair value through profit or loss 370,879 493,623 548,583

    Investment Portfolio 21,106,358 21,857,472 20,138,875

    Loans and receivables 110,719,913 114,444,133 118,534,846

    Loans and advances to other debtors 105,470,433 108,809,293 113,309,645

    Other loans and receivables 4,104,322 4,658,658 4,245,110

    Of which interbank deposits 237,404 430,048 398,022

    Fixed Income 1,145,158 976,182 980,091

    Adjustments to financial assets on macro-hedging 158,873 222,647 175,260

    Hedging derivatives 589,478 678,357 889,273

    Non-current assets held for sale 5,881,382 4,896,644 5,153,225

    Investments 797,862 811,356 866,835

    Insurance contracts linked to pensions 141,080 144,530 168,974

    Reinsurance assets 5,779 4,878 3,005

    Tangible assets 1,885,574 1,892,725 1,970,365

    Intangible assets 2,658,330 2,655,084 1,937,828

    Tax assets 3,348,439 3,703,759 2,370,463

    Other assets 1,786,149 1,598,877 1,654,221

    Total Assets 154,000,898 157,618,118 158,162,708

    Liabilities

    Financial liabilities held for trading 1,013,066 1,491,141 1,466,583

    Other financial liabilities at fair value through profit or loss 571,861 560,157 556,055

    Finacial liabilities at amortised cost: 138,262,225 141,726,166 142,618,587

    Liabilities of credit institutions 25,823,495 34,966,637 31,569,343

    Of which interbank deposits 1,804,355 4,093,661 2,800,646

    Customer deposits 93,418,919 79,830,212 81,681,433

    Debt certificates including bonds 16,039,750 23,442,605 25,645,417

    Subordinated liabilities 2,057,013 2,170,454 2,548,907

    Other financial liabilities 923,048 1,316,258 1,173,487

    Hedging derivatives 1,625,014 2,048,864 1,933,168

    Insurance contract liabilities 370,663 347,502 238,441

    Provisions for contingent exposures 473,262 508,047 467,786

    Tax liabilities 386,872 461,230 450,454

    Other liabilities 550,060 519,590 489,092

    Total liabilities 143,253,023 147,662,697 148,220,166

    Equity

    Total Equity 11,127,680 10,797,878 10,923,011

    Capital, reserves and retained earnings 10,900,451 13,258,901 10,671,842

    Profit or loss for the period 227,229 (2,461,023) 251,169

    Dividends paid and declared - - -

    Valuation adjustments (427,232) (886,614) (1,022,778)

    Minority interests 47,427 44,157 42,309

    Net Asset Value 10,747,875 9,955,421 9,942,542

    Total liabilities and equity 154 000 898 157 618 118 158 162 708

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    Quarterly Report Sep-13

    Commercial Gap

    (Amounts in millions of )

    30.09.13

    Lending to customers 105,470

    Other lending -

    Repos (6,517)

    Total lending to customers net (ex repos) (a) 98,954

    Current accounts 24,219

    Term deposits 51,322

    Valuation adjustments 254Subtotal customer deposits (ex repos) 75,796

    Retail Commercial paper 1,023

    Mediation loans (1) 6,902

    Securitizations sold to third parties 576

    Marketable securities distributed through the branch network 1,283

    Tax collection accounts 464

    Total customer deposits (b) 86,045

    -

    GAP (a-b) 12,909

    LTD (a/b) 115%

    (1) Funding from ICO and BEI public credit lines (prefunded for corporates loans)

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    Quarterly Report

    Funds managed (Amounts in thousands of )

    30.09.13 31.12.12

    Customer deposit:

    General government 8,746,805 7,410,601 10,

    Other private sectors 73,277,983 67,249,082 66,

    Residents 64,581,711 58,802,462 57,

    Non residents 8,696,272 8,446,620 8,

    Valuation adjustments (+/-) 254,960 233,576

    Deposits at central counterparty entities 11,139,171 4,936,953 5,

    Total customer deposits 93,418,919 79,830,212 81,

    Unadjusted debt certificates including bonds: 15,694,342 22,846,880 24,

    Bonds and other securities outstanding 14,165,510 15,740,074 16,

    Commercial paper 1,528,832 7,106,806 7,

    Valuation adjustments (+/-) 345,408 595,725

    Total debt certificates including bonds 16,039,750 23,442,605 25,

    Subordinated liabilities 2,057,013 2,170,454 2,

    Total on-balance sheet funds (a) 111,515,682 105,443,271 109

    Mutual funds 8,119,220 7,271,865 7,

    Asset portfolio management 756,761 720,438

    Pensions funds 5,122,856 4,914,876 4,

    Insurance premiums 1,792,718 1,733,741 1,

    Total other intermediated funds (b) 15,791,555 14,640,920 14,

    Total funds managed (a+b) 127,307,237 120,084,191 124,

    Retail funds (Amounts in euros thousands) 30.09.13 31.12.12

    Demand deposits 24,218,803 22,449,180 23,

    Time deposits 51,321,764 45,804,207 44,

    Commercial paper distributed through the branch network 1,023,372 6,561,110 7,

    Marketable securities distributed through the branch network (*) 1,283,102 1,303,879 1,

    Adjustments and other customer deposits 7,165,580 6,932,927 7,

    Total Retail Funds 85,012,621 83,051,303 84,

    (*) Including mandatory convertible notes, preferred shares and subordinated debt distributed through the branch network.

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    Quarterly Report

    Lending to customers (Amounts in thousands of )

    30.09.13 31.12.12 30.09.12 9 mo

    Lending to general government 3,902,881 3,839,449 4,025,991

    Lending to other private sectors 109,111,758 113,226,801 113,713,284

    Residents 99,254,238 103,025,775 103,095,865

    Non residents 9,857,520 10,201,026 10,617,419

    Total lending to customers 113,014,639 117,066,250 117,739,275

    Other loans 248,683 232,652 232,245

    Total lending to customers and others 113,263,322 117,298,902 117,971,520

    Valuation adjustments (+/-) (7,792,889) (8,489,609) (4,661,875)

    Total 105,470,433 108,809,293 113,309,645

    Lending to customers by type (Amounts in thousands of ) 30.09.13 31.12.12 30.09.12 9 mo

    Trade loans and discounts 3,170,308 3,740,553 3,689,289 (

    Secured loans 46,637,599 54,023,003 58,184,968 ( Mortgage 45,366,807 52,299,261 56,318,709 (

    Other 1,270,792 1,723,742 1,866,259 (

    Repos 6,515,347 6,792,524 6,767,807

    Term loans and other lending 37,091,948 36,301,223 34,435,705

    Leasing 2,433,895 2,732,177 2,902,219 (

    Doubtful assets 17,414,225 13,709,422 11,991,532

    Total lending to customers 113,263,322 117,298,902 117,971,520

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    Quarterly Report Sep-13

    Risk Management Performance(Amounts in thousands of )

    30.09.13 30.09.12 Amount %

    Non performing loans

    Balance at 1 January 13,976,733 7,323,272 6,653,461 90.9

    Additions 7,990,561 6,138,344 1,852,217 30.2

    Recoveries 2,729,142 2,416,516 312,626 12.9

    Other changes * - 2,163,204 (2,163,204) (100.0)

    Net variation 5,261,419 5,885,032 (623,613) (10.6)

    % increase 37.6 80.4

    Write-offs (1,489,866) (960,377) (529,489) 55.1

    Balance at 30 September 17,748,286 12,247,927 5,500,359 44.9

    * Mainly Banco Pastor

    30.09.13 30.09.12 Amount %

    Credit loss allowances

    Balance at 1 January 9,146,044 2,530,076 6,615,968 >

    Annual provision

    Gross 4,722,599 2,320,677 2,401,922 >

    Recoveries (3,723,532) (1,268,130) (2,455,402) >

    Net 999,067 1,052,547 (53,480) (5.1)

    Other variations * (202,320) 2,732,466 (2,934,786)

    Writte-offs (1,488,076) (960,059) (528,017) 55.0

    Balance at 30 September 8,454,715 5,355,030 3,099,685 57.9

    Of which sub-standard risk provisions 834,124 1,042,187 (208,063) (20.0)

    * Mainly Banco Pastor

    Specific General Country risk Total

    Balance at 1 January 9,143,856 - 2,188 9,146,044

    Net provisions 999,599 - (532) 999,067

    Amount used 1,488,076 - - 1,488,076

    Other variations and transfers (202,317) - (3) (202,320)

    Balance at 30 September 8,453,062 - 1,653 8,454,715

    30.09.13 30.09.12 Amount %

    Risk quality measures (%):

    Total risks 149,915,307 156,863,528 (6,948,221) (4.4)

    Nonperformance (Nonperforming loans/ Total risks) 11.84 7.81 4.03

    Credit risk premium 1.01 1.11 (0.10)

    Pre-provision margin over lending 1.97 2.04 (0.07)

    30.09.13

    Coverage by type of non-performing balance:

    Non-performing balances without mortgage guarantee 4,235,953

    Non-performing balances with mortgage guarantee 13,512,333

    Value of guarantees (incuding haircuts) 10,362,313

    Total non-performing balances 17,748,286

    Variation

    Variation

    Variation

  • 8/12/2019 IT SEPT 13 WEB ENG

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    Quarterly Report Sep-13

    Solvency - EBA (Amounts in thousands of ) 30.09.13 30.09.12

    Capital 6,598,272 3,783,867

    Reserves 3,875,627 6,578,483

    Convertibles 1,664,598 1,940,604

    Minority interest 46,762 45,379

    Deductions (3,054,093) (2,550,692)

    Total core capital EBA 9,131,165 9,797,642

    Core capital EBA (%) 10.95 10.33

    Preffered shares* 162,390 215,408

    Total Own funds Tier 1 9,293,555 10,013,050

    Ratio Tier 1 (%) 11.14 10.56

    Own funds BIS computable 9,945,675 10,718,509

    Ratio BIS (%) 11.93 11.30

    Leverage (1) 14.27 14.43

    Total risk weighted assets 83,399,033 94,837,602

    from which credit risk 75,923,314 86,699,743

    from which operational risk 6,782,694 7,132,336

    from which market risk 693,025 1,005,523

    * Includes MCN

    (1) Calculated with data as of each period end

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    Quarterly Report Sep-13

    Equity (Amounts in thousands of )

    Capital &

    reserves

    Valuation

    adjustments

    Minority

    interests

    Net Asset

    Value

    Balance at 12/31/2012 10,797,878 (886,614) 44,157 9,955,421

    Capital raise 92,134 - - 92,134

    Variation in treasury stock 134,267 - - 134,267

    Gain on treasury stock transactions (35,121) - - (35,121)

    Actuarial differences 1,041 - - 1,041

    Remuneration of mandatory convertible debentures (55,781) - - (55,781)

    Consolidation operations and other (net) (34,790) - (132) (34,922)

    Corporate actions 823 - - 823

    Value adjustments - 459,382 1,647 461,029

    Net profit at 31 30 September 2013 227,229 - 1,755 228,984

    Dividends paid/announced in 2013 - - - -

    Balance at 30/09/2013 11,127,680 (427,232) 47,427 10,747,875

    Mandatory convertible notes(Amounts in thousands of )

    Amount

    Balance sheet

    consideration

    Conversion

    price

    Conversion

    date

    BSOC I/2012 814,307 Subordinated debt

    Floating atmarket price.

    Floor:3,85 April 2018

    BSOC II/2012 30,631 Equity

    Fixed price:

    17,85 October 2013

    647,105 Equity

    Fixed price:

    18,20 November 2015

    BSOC III/2012 156,000 Subordinated debt

    Floating at

    market price.

    Floor:2,5 March 2014

    BSOC IV/2012 50,000 Subordinated debt

    Floating at

    market price.

    Floor:2,5

    1/3 Dec. 2013

    1/3 June 2014

    1/3 Dec. 2014

    TOTAL 1,698,043

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    Quarterly Report

    Consolidated income and profitability

    30.09.13 30.09.12 Variation % 30.09.13 30.09.12 Va

    Interest and similar income 3,787,395 4,158,906 (8.9) 3.24 3.71

    - Interest expense and similar charges 1,931,234 2,055,352 (6.0) 1.65 1.83

    =Net interest income 1,856,161 2,103,554 (11.8) 1.59 1.88

    + Return on equity instruments 14,207 3,229 > 0.01 -

    +Share of results of entities accounted for using

    the equity method 21,727 16,495 31.7 0.02 0.01

    +Net fees and commissions 582,823 601,401 (3.1) 0.50 0.54

    Gains or losses on financial assets and liabilities (net) 333,940 242,257 37.8 0.29 0.22

    Exchange differences (net) 40,661 42,647 (4.7) 0.03 0.04

    Other operating results (net) (30,369) (93,120) (67.4) (0.02) (0.09)

    =Gross operating income 2,819,150 2,916,463 (3.3) 2.42 2.60-Administrative expenses: 1,171,788 1,175,732 (0.3) 1.00 1.05

    Personnel expenses 701,666 705,366 (0.5) 0.60 0.63

    Other general administrative expenses 470,122 470,366 (0.1) 0.40 0.42

    - Depreciation & amortisation 114,635 101,459 13.0 0.11 0.09

    = Net Operating Income (Pre-provision Profit) 1,532,727 1,639,272 (6.5) 1.31 1.46

    -Financial asset impairment losses (net) 816,706 990,953 (17.6) 0.70 0.88

    -Impairment of other assets 657,789 278,780 > 0.56 0.25

    Gains/ (Losses) on assets held for sale (net) 251,144 (2,522) 0.22 -

    =Profit before tax 309,376 367,017 (15.7) 0.27 0.33

    - Income tax 80,392 115,941 (30.7) 0.07 0.11

    Gains/ Loss from discontinued operations (net) - - - -

    =Consolidated profit for the year 228,984 251,076 (8.8) 0.20 0.22

    - Profit/ Loss attributed to minority interests 1,755 (93) - -

    =Profit/ Loss attributed to the controlling company 227,229 251,169 (9.5) 0.20 0.22

    Net Return on Risk Weighted Assets (RORWA) (%) 0.19 0.20

    Net Return on Equity (ROE) (%) 2.80 3.23

    Operating efficiency ratio (%) 41.57 40.31

    In Euro Million:

    Average Total Assets 155,632 149,577

    Average Risk Weighted Assets (RWA) 87,466 94,562

    Average Equity 10,812 10,384

    (Annualized % of ATA(Amounts in thousands of Euros)

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    Quarterly Report Se

    Quarterly P&L(Amounts in thousands of Euros)

    III IV I II III

    Interest and similar income 1,375,087 1,337,507 1,296,640 1,276,911 1,213

    - Interest expense and similar charges 707,386 722,305 704,071 617,010 610

    =Net interest income 667,701 615,202 592,569 659,901 603

    + Return on equity instruments 867 877 5,539 5,053 3

    +Share of results of entities accounted for using

    the equity method 2,648 6,575 4,922 6,731 10

    +Net fees and commissions 191,878 192,269 190,285 197,767 194

    Gains or losses on financial assets and liabilities (net) 53,102 62,580 41,821 134,658 157

    Exchange differences (net) 14,794 12,501 12,490 13,641 14

    Other operating results (net) (40,281) (28,651) (20,192) (17,087) 6

    =Gross operating income 890,709 861,353 827,434 1,000,664 991

    -Administrative expenses: 395,417 428,991 386,018 393,434 392

    Personnel expenses 237,882 244,368 230,707 236,248 234

    Other general administrative expenses 157,535 184,623 155,311 157,186 157

    - Depreciation & amortisation 34,503 55,260 36,479 39,528 38

    = Net Operating Income (Pre-provision Profit) 460,789 377,102 404,937 567,702 560

    -Financial asset impairment losses (net) 252,425 3,356,767 249,654 252,874 314

    -Impairment of other assets 83,988 1,031,727 198,108 265,709 180

    Gains/ (Losses) on assets held for sale (net) (1,004) 152,656 193,875 34,268 9

    =Profit before tax 123,372 (3,858,736) 151,050 83,387 74

    - Income tax 48,002 (1,146,717) 46,385 16,444 17

    Gains/ Loss from discontinued operations (net) - - - -

    =Consolidated profit for the year 75,370 (2,712,019) 104,665 66,943 57- Profit/ Loss attributed to minority interests (208) 173 443 805

    =Profit/ Loss attributed to the controlling company 75,578 (2,712,192) 104,222 66,138 56

    2012 2013

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    Quarterly Report Se

    Quarterly profitability

    III IV I II III

    Interest and similar income 3.58 3.43 3.33 3.25 3

    - Interest expense and similar charges 1.84 1.85 1.81 1.57 1

    =Net interest income 1.74 1.58 1.52 1.68 1

    + Return on equity instruments - - 0.01 0.01 0

    +Share of results of entities accounted for using

    the equity method 0.01 0.02 0.01 0.02 0

    +Net fees and commissions 0.50 0.49 0.49 0.50 0

    Gains or losses on financial assets and liabilities (net) 0.14 0.16 0.11 0.34 0

    Exchange differences (net) 0.04 0.03 0.03 0.04 0

    Other operating results (net) (0.11) (0.07) (0.05) (0.04) 0

    =Gross operating income 2.32 2.21 2.12 2.55 2

    -Administrative expenses: 1.03 1.10 0.99 1.00 1

    Personnel expenses 0.62 0.63 0.59 0.60 0

    Other general administrative expenses 0.41 0.47 0.40 0.40 0

    - Depreciation & amortisation 0.09 0.14 0.09 0.10 0

    = Net Operating Income (Pre-provision Profit) 1.20 0.97 1.04 1.45 1

    -Financial asset impairment losses (net) 0.66 8.62 0.64 0.65 0

    -Impairment of other assets 0.22 2.65 0.51 0.68 0

    Gains/ (Losses) on assets held for sale (net) - 0.39 0.50 0.09 0

    =Profit before tax 0.32 (9.90) 0.39 0.21 0

    - Income tax 0.12 (2.94) 0.12 0.04 0Gains/ Loss from discontinued operations (net) - - - -

    =Consolidated profit for the year 0.20 (6.96) 0.27 0.17 0

    - Profit/ Loss attributed to minority interests - - - -

    =Profit/ Loss attributed to the controlling company 0.20 (6.96) 0.27 0.17 0

    Net Return on Risk Weighted Assets (RORWA) (%) 0.31 (11.38) 0.12 0.30 0

    Net Return on Equity (ROE) (%) 2.83 (96.89) 3.89 2.45 2

    Operating efficiency ratio (%) 44.39 49.80 46.65 39.32 39

    In Euro Million:

    Average Total Assets 153,487 155,875 155,770 157,223 153,

    Average Risk Weighted Assets (RWA) 96,007 95,296 88,730 88,160 85,Average Equity 10,685 11,197 10,719 10,799 10,

    (Amounts in % ATA, rates annualized)

    2012 2013

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    Quarterly Report

    Yields and Costs(Amounts in %, rates annualized)

    30.09.13 30.09.12

    Average

    balance

    Weight

    (%)

    Income or

    expense

    Average

    balance

    Weight

    (%)

    Inco

    exp

    Financial system 6,054,926 3.89 19,942 0.44 4,339,577 2.90

    Lending to customers (a) 103,788,415 66.69 3,223,212 4.14 106,926,672 71.49 3,

    Securities portfolio 25,755,699 16.55 538,683 2.79 20,044,485 13.40

    Other earning assets 20,032,705 12.87 5,558 0.04 18,266,176 12.21

    Total earning assets (b) 155,631,745 100.00 3,787,395 3.24 149,576,910 100.00 4,

    Financial system 28,831,731 18.53 282,460 1.31 30,883,574 20.65

    Customer funds (c) 90,660,765 58.26 1,229,151 1.81 80,499,630 53.82 1,

    Demand accounts 15,668,124 10.07 52,812 0.45 15,426,463 10.31

    Savings and time deposits 67,155,918 43.15 1,087,324 2.16 56,763,407 37.95 1,

    Deposits at central counterparty entities 5,351,437 3.44 14,377 0.36 3,208,706 2.15

    Retail commercial paper 2,485,286 1.60 74,638 4.00 5,101,054 3.41

    Marketable debt securities & other 19,517,260 12.54 409,744 2.80 22,720,975 15.19

    Other interest-bearing liabilities 375,084 0.24 9,879 3.51 352,235 0.24

    Other funds 5,434,638 3.48 - - 4,736,443 3.16

    Equity 10,812,267 6.95 - - 10,384,053 6.94

    Total funds (d) 155,631,745 100.00 1,931,234 1.65 149,576,910 100.00 2,

    Customer spread (a-c) 2.33

    Spread (b-d)1.59

    Average rate

    (%)

  • 8/12/2019 IT SEPT 13 WEB ENG

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    Quarterly Report Se

    Quarterly Yields and Costs

    Weight Yield Weight Yield Weight Yield Weight Yield Weight Y

    Financial system 3.05 0.69 4.15 0.57 3.61 0.45 3.99 0.43 4.07

    Lending to customers (a) 70.88 4.43 69.69 4.31 67.08 4.23 66.13 4.15 66.87

    Securities portfolio 13.21 3.18 13.78 2.90 16.69 2.81 17.15 2.81 15.79

    Other assets 12.86 0.03 12.38 0.04 12.62 0.04 12.73 0.04 13.27

    Total earning assets (b) 100.00 3.58 100.00 3.43 100.00 3.33 100.00 3.25 100.00

    Financial system 23.76 1.43 22.88 1.37 19.11 1.37 18.76 1.27 17.70

    Customer funds (c) 51.43 2.18 53.81 2.17 56.66 1.99 58.42 1.74 59.67

    Demand accounts 10.22 0.42 9.87 0.47 9.75 0.45 10.05 0.45 10.40

    Savings and time deposits 35.04 2.55 37.28 2.50 40.66 2.35 43.46 2.10 45.36

    Deposits at central counterparty entities 1.61 0.25 2.28 0.41 3.29 0.29 3.74 0.39 3.28

    Retail commercial paper 4.57 3.99 4.38 4.09 2.96 4.03 1.17 3.97 0.63

    Marketable debt securities & other 14.01 2.56 12.50 2.85 12.85 3.16 12.37 2.46 12.43

    Other interest-bearing liabilities 0.25 8.70 0.24 6.96 0.25 3.90 0.24 3.34 0.23

    Other funds 3.59 - 3.39 - 4.25 - 3.34 - 2.90

    Equity 6.96 - 7.18 - 6.88 - 6.87 - 7.07

    Total funds (d) 100.00 1.84 100.00 1.85 100.00 1.81 100.00 1.57 100.00

    Customer spread (a-c) 2.25 2.14 2.24 2.41Spread (b-d) 1.74 1.58 1.52 1.68

    (Amounts in %, rates annualized)

    III

    2013

    IIIII IV I

    2012

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    Quarterly Report Sep-

    Net fees and commision income(Amounts in thousands of )

    30.09.13 30.09.12 Variation % 30.09.13 30.09.

    Banking services 555,020 565,598 (1.9) 95.2 94

    Portfolio administration 70,534 57,631 22.4 12.1 9

    Securities portfolios 21,412 20,792 3.0 3.7 3

    Asset portfolio management 2,711 2,221 22.1 0.5 0

    Mutual funds 33,369 29,555 12.9 5.7 4

    Pension plans 13,042 5,063 > 2.2 0

    Other banking services 403,847 428,937 (5.8) 69.3 71

    Securities and foreign currency purchase and sal 8,387 7,616 10.1 1.4 1

    Demand account administration 88,155 80,642 9.3 15.1 13

    Provision of collateral and other guarantees 111,478 109,273 2.0 19.1 18

    Asset transaction services 29,815 34,125 (12.6) 5.1 5

    Collection and payment handling 61,364 67,196 (8.7) 10.6 11

    Other 104,648 130,085 (19.6) 18.0 21

    Means of payment 80,639 79,030 2.0 13.8 13

    Defaults 27,803 35,803 (22.3) 4.8 6

    Total 582,823 601,401 (3.1) 100.0 100

    Weights %

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    Quarterly Report Sep

    Personnel and general expenses(Amounts in thousand of )

    30.09.13 30.09.12 Variation % 30.09.13 30.09

    Personnel expenses: 701,666 705,366 (0.5) 59.9 60

    Wages and salaries 529,024 537,092 (1.5) 45.2 45

    Social security charges 133,385 129,631 2.9 11.4 11

    Other personnel expenses 20,093 20,798 (3.4) 1.7 1

    Pensions 19,164 17,845 7.4 1.6 1

    General expenses 470,122 470,366 (0.1) 40.1 40

    Rentals and commons services 109,103 118,307 (7.8) 9.3 10

    Communications 23,571 26,843 (12.2) 2.0 2

    Maintenance of premises and equipment 36,829 33,509 9.9 3.1 2

    IT and other technical expenses 107,520 102,859 4.5 9.2 8

    Stationery and office supply 6,211 6,408 (3.1) 0.5 0

    Technical reports and legal expenses 31,876 30,335 5.1 2.7 2

    Advertising and publicity 25,119 32,031 (21.6) 2.1 2

    Insurance 5,570 7,933 (29.8) 0.5 0

    Security and fund transport services 16,331 17,745 (8.0) 1.4 1

    Travel 6,673 7,832 (14.8) 0.6 0

    VAT and others 84,228 64,958 29.7 7.2 5

    Other general expenses 17,091 21,606 (20.9) 1.5 1

    Total 1,171,788 1,175,732 (0.3) 100.0 100

    Weights %