issue ii | october 2015 page 1 of 11 · aisats welcomes vistara to blr on 16th june, 2015, aisats...

AISATS is committed to providing world class

airport services with the highest level of safety to its

customers through qualified staff, well-maintained

equipment, established procedures, regular and adequate

training / re-training and proper supervision. All levels of

staff at AISATS are accountable for the delivery of the safe

and efficient services to our customers.

We are also committed to continual improvements to provide

a safe and healthy working environment. This is made

possible through establishing, implementing and maintaining

an effective occupational health and safety management

program.

How does AISATS do it?

AISATS has a Safety Management System, in compliance

with the standards of ICAO Annexes and DGCA-CAR (Section

1 – General Series 'C' Part I) which specify the requirements for

the establishment of a Safety Management System (SMS) by

an organization.

In AISATS, SMS is implemented through the following;

i. Safety policy and objectives on which the safety system is

based.

ii. System for identifying hazards to operational safety and for

evaluating and managing the associated risks.

iii. System for ensuring that staff are trained and are

competent to perform their duties.

iv. System for voluntary reporting and analyzing of hazards,

incidents and accidents and for taking corrective actions to

prevent their recurrence.

v. Safety performance monitoring through well defined

parameters.

vi. Process for conducting periodic reviews or audits of the

SMS.

vii. Safety promotion in order to create Safety Awareness

through safety briefings, safety workshops, safety fliers,

and safety quizzes etc.

For the implementation of SMS, training is also essential. Such

training include:

1. Ramp Safety Awareness training: Each and every staff

undergoes this basic ramp safety awareness training and

activities being performed, including the do’s & don’ts at

the ramp.

2. Safety Management System training: This training

provides an overview of safety requirements and

guidelines for safe operations, the importance of

identifying and reporting hazards and associated risks

through direct approach or through voluntary reporting

system.

3. Emergency Response training: This training provides

an overview on emergency situations that one might

encounter while working and the steps to be taken to

address each situation..

4. Human Factors training: This training provides an

understanding and knowledge of human factor principles

to prevent potential incidents.

5. Refresher Trainings: These trainings play a major role in

ensuring the continual improvement of the workforce with

current knowhow required to perform their role effectively.

The objective of these trainings is to appraise the staff on

various key issues , key incidents which are happening

and involves new learning , knowledge , change in

approach etc. These are being conducted at regular

intervals.

Issue II | October 2015

Issued by Marketing (Corporate) | www.aisats.in | Issue II , October 2015

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In this issue, we focus on one of the core values in AISATS – SAFETY

“Safety is the first and

foremost Core Value of

AISATS. We are

focused on imbibing

safety in our working

culture.”

- Mr. Venu R, VP

Corporate Safety

Environment & Health

How we keep a watch on the day-to-day activities?

To ensure that all safety requirements to adhered to in our daily

operations, the following measures are implemented at all our

Business Units (BUs) :

1. Self audits: Each operational area at the BUs will carry out

daily audits on their work areas as per checklists available.

Findings / observations shall be noted and communicated to

safety section at the BU along with their assessment,

corrective actions and proposed preventive actions.

2. Safety audit/observations: These are being done by the

BU’s safety section. These audits serve as independent

audits in addition to the self audits. The safety audits also

ensure that corrective / preventive actions recommended

have been put into implementation and to review the

feedback.

3. Incident reporting and investigation: The reporting is

done by the shift Duty Manager and the investigation will be

carried out by the team led by Safety Manager. The

objective of the investigation is to find out the root cause for

the incident and the effectiveness of the recommended

action taken.

4. Voluntary Safety Reporting System: This is a key element

in the Safety Management System. Staff are encouraged to

highlight any info on possible safety hazards

5. Monthly meetings: Monthly meetings are held between the

safety management at Corporate and BU levels to review

audit reports, incident reports etc. to ensure that appropriate

corrective & preventive actions are in place.,

6. Annual management review meeting: Annual meeting

with senior management of AISATS where an annual review

of the safety performance is conducted.

7. Safety awareness: Events / activities are also conducted to

held to enhance the safety awareness among staff. Such

activities include safety briefings, quizzes, campaigns, flyers

competitions etc.

This year, AISATS achieved a significant milestone by obtaining

ISAGO and ISO 9001:2008 certifications. However, obtaining

these certifications is just a start. Looking ahead, the challenge

is to ensure that the high standards are maintained.

With a determined and safety-minded workforce, we are

confident that we will overcome these challenges and ensure

that AISATS come out with flying colors and reach new heights

in the ground handling .

Contributed by:

Mr. Venu R,

VP Corporate Safety Environment & Health

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AISATS DEL accredited with ISAGO Certification

AISATS has been honoured with the IATA Safety Audit for

Ground Operations (ISAGO) registration to recognize its

commitment towards adhering to safety standards at Indira

Gandhi International Airport (DEL).

With this latest registration, AISATS is now ISAGO-registered

at Kempegowda International Airport, Bengaluru (BLR), Rajiv

Gandhi International Airport, Hyderabad (HYD), Trivandrum

International Airport (TRV), Indira Gandhi International Airport

(DEL), and its Headquarters in Mumbai.

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AISATS BLR re-certified with TAPA certificate

AISATS’ Air Freight Terminal in BLR has been re-certified with the “TAPA

FSR 2014 Class A” certification. This makes AISATS BLR, the 1st Air

Cargo Terminal Operator in India to have a warehouse facility certified for

“TAPA FSR 2014 Class A” standards. The certification is considered to be

the highest degree of warehouse security in comparison with the other

Class B or Class C standards and is assessed based on parameters such

as perimeter security, facility’s various tight access controls, secure

handling of high value products, high tech equipment for cargo handling,

installation of vital surveillance and alarm systems, safe and secure freight

handover process and work force integrity.

Mr Bhaskar M – Director, TUV Rheinland India

(3rd right) & Mr Chitradeep Banerjee, Assistant

General Manager (System & Industry) for East

India, Bangladesh & Pakistan (2nd left)

presenting the certificate to AISATS (Mr

Mahenthiran P – SVP BLR & IXE (1st right), Mr

Marcus Ma – SVP Commercial & Corporate

Affairs & AISATS TRV (1st left), and Mr Suresh

Kumar – AVP Security BLR (2nd fright)

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AISATS welcomes Vistara to BLR

On 16th June, 2015, AISATS BLR welcomed

Vistara at Kempegowda International Airport,

Bengaluru. With this latest addition, AISATS now

handles Vistara at BLR, DEL & HYD.

At the cake cutting ceremony were (from left) Mr Raj

Andrade - Vice President Business Development, Marketing

& Strategy, BIAL, Mr. Mahenthiran P – SVP BLR & IXE

AISATS, Mr. Phee Teik Yeoh - CEO Vistara , and Mr. Giam

Ming Toh, Chief Commercial Officer Vistara

Malaysian Airlines starts

Freighter Operations at BLR

Malaysia Airlines (MH) started their freighter

operations at Kempegowda International Airport,

Bengaluru from May 2015. AISATS BLR is the

proud to be the ground handler providing ground

and cargo handling services to MH.

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AISATS BLR wins at Pinnacle Awards 2014

AISATS was honoured with 2 awards at the 2nd edition of the Kempegowda International Airport, Bengaluru

(KIAB) Pinnacle Awards 2015.

The “Excellence in Sustainable Practices - Aviation Services” award was in recognition of the efforts

made towards waste management, including the use of Biodiesel leading to the reduction in carbon

emissions and use of fossil fuels, and the recycling/re-use of materials such as plastic sheets, waste wood

and damaged wooden skids.

The 2nd award, the “Transformational Tech Idea” award, was in recognition of the implementations at

AISATS including the adopting of the “Make in India” concept for the maintenance of its Ground Support

Equipment (GSE) by re-engineering and developing designs in-house to suit local requirements instead of

depending on expensive imports.

Mr Mahenthiran P (4th right), SVP

BLR & IXE AISATS receiving the

certificate from Mr

Lakshminarayanan S, VP

Engineering & Maintenance BIAL

and Mr Ariffin Hussein (5th right),

AVP Cargo AISATS BLR,

receiving the trophy from Mr S

Raghupathy, Executive Director, CII – Godrej.

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AISATS welcomes Trujet to BLR

On 10th September, 2015, AISATS BLR welcomed

Trujet to Kempegowda International Airport,

Kuwait Airways starts BLR

operations

Kuwait Airways (KU) started their operations at

Kempegowda International Airport, Bengaluru on 02

September 2015. With the latest addition, AISATS

now handles KU at BLR, DEL, and TRV.

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AISATS recognised by Etihad Airways for

exceptional “Partnership In Action” in Ground Handling

AISATS was presented the award by Etihad

Airways for “Best Supplier for Ground Handling

Partnership-in-Action”, at their annual vendor

symposium. This event was held at Al Raha

Beach Hotel in Abu Dhabi on 04 June 2015 and is

organised by the airline’s Procurement & Supply

Management department. The award seeks to

recognise service partners for their exceptional

performance in providing reliable service,

remarkable and innovative products and

supporting the airline’s operations.

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AISATS wins at ‘ Warehousing Excellence Awards’

“Warehouse Initiative of the Year”, “Warehouse

Innovation of the Year”, and “Warehouse Lighting

Solutions Company of the Year”. These awards were in

recognition of its initiative to launch the Airport Cargo

Community Portal (ACS- Airport Community System), to

introduce Carton Clamps in cargo operations to handle

loose cargo, and its efforts to upgrade its air freight

terminal to incorporate LED lighting solutions and other

measures to improve lighting efficiency and reduce

lighting energy consumption.

From (L-R) Mr. Marcus Ma, SVP- Commercial &

Corporate Affairs receiving the award from Mr.

Devdip Purkayastha, President, CHEP India and

Mr. Harish Bhatia, Founder & CEO , Kamikaze

B2B, along with Mr.Bobban Philip, VP Projects

AISATS BLR & Mr Anantha Rangasayee, Mgr

Projects AISATS BLR.

AISATS BLR scored a hat-trick at the 9th Express, Logistics & Supply Chain Conclave held in Mumbai,

India on 29th September 2015 by winning three “Warehouse Excellence Awards” in the categories of

Mr. Willy Ko, CEO AISATS (left) receiving the award from

Mr. Ian Johnson, Head of Procurement & Supply

Management Fuel & Ground Handling , Etihad Airways

AISATS is currently serving Etihad Airways at 4 airports in India – Indira Gandhi International Airport in

Delhi (DEL), Kempegowda International Airport in Bengaluru (BLR), Rajiv Gandhi International Airport in

Hyderabad (HYD), and Trivandrum International Airport in Thiruvananthapuram (TRV).

Celebrations with Staff for Exceptional Performance

AISATS BLR – For FY1415, BLR achieved 1st in Singapore Airlines’ (SQ) network for Group II stations

while DEL emerged 2nd for Group I stations. At BLR, to commemorate the achievement, a celebration

was held for the staff together with SQ management.

Mr. Christian Stenkewitz, - Manager Karnataka

SQ (1st fleft) , Mr. Rendie Rumayar - Station

Manager BLR SQ (3rd left), with Mr. Mahenthiran P

– SVP BLR & IXE (1st right)

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AISATS HYD – For 2 consecutive months

of April and May 2015, HYD came out tops

as Emirates’ Station of the Month for

Baggage Performance. Congratulations

to HYD!

Mr. Yoga Narasimhan – SVP HYD (front

centre) together with the EK team at HYD

AISATS TRV – To motivate the good performers, AISATS TRV organised a ceremony to recognise the Star Performers

in the company. Well done Star Performers and keep up the good work!

Mr Binoy Jacob – VP TRV (3rd left) presenting the

award to the award winners:

i. Best Team Performance - Ms. Nibigibu, Duty

Manager (1st left) receiving the award on behalf of

her MHB team.

ii. Best Performer - Ms. Betty Varghese (2nd left)

iii. ASIA Champoin - Mr. Jefin J Daniel (1st right)

iv. Best Individual Performance - Mr. Sajeer K (2nd

right)

v. Best Team Performance, Safety - Mr. Appukuttam

Nair, Duty Manager AIC (3rd right) receiving the

award on behalf of his AIC team

Annual Customer Get-Together at AISATS BLR

AISATS BLR held its organized its annual customer get-together on 20th Aug 2015 at the Royal Orchid

Resort & Convention Centre, Bangalore. Besides the usual sumptuous dinner and drinks, the highlight of

this year’s event was definitely the entertainment - “African Drumming”. Everyone including our

customers, airport partners, and staff participated enthusiastically and soon became “expert” drummers in

a wonderful fun-filled night.

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AISATS DEL celebrates its 5th Anniversary

On 3rd September 2015, AISATS DEL held its 5th Anniversary celebrations at the Holiday Inn New Delhi

International Airport. Our honoured guests for the night included by airline customers and airport partners

and they were entertained by our very own “AISATS Got Talent” winners. AISATS DEL also took the

opportunity to present the 5-year service awards to thank the staff that has been with us from the start.

Mr. Willy Ko, CEO AISATS giving his

opening address

(left) Mr. S.S. Uberoi, Director of AISATS Board

and Executive Director Ground Handling Air India

presenting 5-year service awards

(bottom & centre) Our

very talented winners

from the inaugural

“AISATS Got Talent”

contest giving a great

show for the night!

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Yoga Day at AISATS TRV – In conjunction with

International Yoga Day on 21st June 2015, AISATS TRV

organised its own yoga event “Ayushman Bhava”

where a demonstration cum lecture was conducted

under the guidance and supervision of a yoga

instructor from Pankajakasthuri Ayurveda Medical

College.

Staff Welfare & Engagement at AISATS

Concern for Staff is a core value in AISATS and various staff welfare and staff engagement programmes

were organised at the BUs to improve the well-being of our staff..

Health Check-Up at AISATS DEL - AISATS DEL, in

association with Sir Ganga Ram Hospital,

organized a 3-day free Health Check-Up Camp for

the staff. Around 400 staff participated in the

holistic check-up program which included blood

pressure test, blood sugar test, ECG, general

check-up/ consultancy, homeopathic consultancy,

yoga & lifestyle guidance, etc.

Medical Camp at AISATS TRV – Similarly,

AISATS TRV, in association with

Cosmopolitan Hospital, organized a free

general Medical Camp for the staff and

airport associates on 28th July 2015 where

more than 100 staff participated

enthusiastically.

Cardiac Screening Camp at AISATS BLR – At AISATS BLR, a free Cardiac Screening and Medical Check-

up camp was organised, in association with Fortis Hospital.

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AISATS HR Conference at HYD – AISATS’ inaugural HR conference was organised at HYD in June 2015.

The gathering of the HR heads from the BUs and senior management enabled open sharing of best

practices and key concerns. Through the interaction and the takeaways from the conference, AISATS

aims improve our employee engagement, talent management, and employee retention, thereby taking

another step towards being the employer of choice.

5th Anniversary Celebrations at AISATS DEL – As part of its 5th anniversary celebrations, AISATS DEL

organized a series of activities to engage staff in the festivities, including a Knowledge Quiz and a “AISATS

Got Talent” competition. ”staff engagement programs like Invitation design contest , Quiz Competition and

AISATS Got Talent to showcase their hidden talent.

In the Knowledge Quiz organized on 29th May,2015,

AISATS DEL’s Cargo Team emerged the champions among

7 participating teams from different areas in AISATS DEL.

Congratulations to the Cargo Team!

More than 60 participants throughout AISATS DEL took part

in its very own “AISATS Got Talent” competition. Lots of

hidden talents were uncovered and leading the pack was Mr.

Mohammad Amir (front centre, squatting) with his wonderful

vocals that mesmerized all present.

Employee Engagement Week at AISATS

Corporate Office – Over in Mumbai, an employee

engagement week was held from 10th to 14th

August in conjunction with India’s Independence

Day and Singapore’s 50th National Day

celebrations. Throughout the week, a different

theme/activity was adopted daily to encourage

staff interaction.

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AISATS TRV celebrated Onam with its passengers

AISATS TRV celebrated “Onam”' at Trivandrum International Airport with staff, customer, airport partners,

and passengers for 2 days on 27-28th August. Onam is the state festival of Kerala and marks the

commemoration of “Vamana Avatara:” of Maha VIshnu and the subsequent homecoming of the mythical

King Mahabali who Malayalees (Keralites) consider as their King.

As part of the celebrations, the departure area were decorated (Athapookalam) and passengers were

welcomed by AISATS’ staff dressed as King Mahabaliia and sweets were distributed. Passengers also took

some time out to click pictures with the staff. AISATS TRV celebrated the festival of Onam on 27/28 August

2015 at the, staff dressed up as “King Mahabali” to welcome passengers, distribution of sweets.

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Green Initiatives at AISATS HYD

As part of its contribution towards preserving the environment, AISATS HYD held an exercise to plant

saplings in the surroundings of their premises. In addition, they also contributed 1870 Kgs of paper waste

to ITC-WOW, a nationwide recycling initiative.

Mr. Yoga Narasimhan

(front, 2nd left) along with

AISATS HYD

participating in the

sapling planting initiative

As part of the CSR activities at the Corporate Office in

Mumbai, staff donated reusable clothes from their own

homes to Goonj – an NGO that reuses such clothing

and other materials to provide assistance to the needy

in rural areas who are devoid of basic clothing

requirements.

AISATS Corporate Office donates reusable clothing

https://en.wikipedia.org/wiki/Vamana

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EK BLR - Station of the Month for Baggage Performance for June 2015

SQ DEL – 2nd for Group I Stations for FY1415

SQ BLR – 1st for Group II Stations for FY1415

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SQ Cargo BLR – 3rd for Group II Stations for FY1415

EK HYD - Station of the Month for Baggage Performance for April & May 2015

“…During handling of above sensitive material on a large

scale , your entire team showed exemplary sense of

commitment towards duty resulting in smooth movement of

these confidential material…” – Air India (AISATS DEL –

Sep 15)

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“I am at a loss of words to express

our gratitude for the support that was

extended to us by your staff at

Hyderabad airport… “ - Air India’s

Passenger (AISATS HYD – Oct 15)

“…. As Air India SATS was the ground handling

company of Air India for Haj operations 2015,

which has given a new picture of customer

service and handling for our National Carrier,

which is highly appreciated …” – Delhi State Haj

Committee (AISATS DEL – Aug 15)

“…The Embassy of the United Arab Emirates, New

Delhi presents its compliments and has honour to

thanks you for support extended during the U.A.E

delegation visit at Trivandrum…We appreciate for

his patience , effective support ,prompt and

courteous service ...” – Embassy of the United

Arab Emirates (AISATS TRV – May 15)

“… .I want to express my most sincere gratitude

for your support. Your dedication and the

professionalism of your crew, certainly has made

our operation in Delhi much easier. Please pass

on this recognition to your team. I will forward

my recommendation to operate with you any

time we receive our aircrafts in Delhi and I am

looking forward to working with you and your

company in the future.…” – Perfect Aviation

(AISAT BLR – May 15)

“…This is to appraise the effort put by two of the

AISATS representative to fulfil the expectation

of Vistara customer…spent hours looking at the

CCTV footage, because of her we could identify

the bag and the customers …helped in

supervising his team to have the cargo and

baggage loading on time … The condition under

which he did his responsibility is commendable

and because of him and his team hold were

closed before and flight departed before

STD…Please pass our thanks to the above two

exceptional effort by AISATS representative…” –

Vistara (AISATS DEL – Jul 15) ““…It would be unfair if a note of appreciation isn’t

accorded to the team who have extended their

unconditional support during the cancellation. The

entire team in general have pitched in and the

below mentioned staff have gone beyond to ensure

things are all in place in a coordinated manner….

Etihad Airways (AISATS HYD – Sep 15)

“…Thanks for the active feedback on the

situation at regular intervals. Both Emirates

flights despatched smoothly .We would like to

express greatest appreciation to the entire team

involved in handling it efficiently and error free

…”– Emirates (AISATS TRV – Aug 15)

issue ii | october 2015 page 1 of 11 · aisats welcomes vistara to blr on 16th june, 2015, aisats...

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