delivering unified it operations with vistara

Copyright © 2014 Vistara. All Rights Reserved. Vistara Confidential www.vistarait.com

Unify IT Operations Modern IT Made Simple

February 25, 2014


• Who We Are

• IT Operations Challenges Today

• How Vistara Helps

• Demo

• Q&A

Agenda


About Vistara

1000+ Customers

100+ Partners and Service Providers

Broad Cloud & Platform Integration

Vistara creates comprehensive SaaS

solutions to enable enterprise IT and

service providers to drive unified IT

operations

• 1000+ enterprise customers and 100+

service providers and partners use Vistara

• Multi-tenant, multi-tier SaaS solution that is

operational within an hour

• Direct enterprise customers, service and

cloud provider partnerships, and strong

channel distribution and VAR/SI partners

• Broad integration with industry leading best

of breed point tools and technologies

• Operations in North America and Japan; HQ

in San Jose, CA

http://www.3cinteractive.com/

http://www.steelwedge.com/


IT Is Blind In Complexity Today

How can IT Operations manage the entire enterprise?



Physical




Physical


Virtual



Physical


Virtual

Private Cloud



Physical


Virtual

Private Cloud

Public Cloud



Physical


Virtual

Private Cloud

Public Cloud

Hybrid Cloud



Physical


Virtual

Private Cloud

Public Cloud

Hybrid Cloud Application Management

Remote Administration

Public and Private Cloud Management

Asset Management

Alert Management

Monitoring

Runbook Automation

Network Configuration Management

Patch Management

Antivirus Management

Incident and Problem Management

Reporting



Physical Virtual

Private Cloud

Hybrid Cloud

Public Cloud


Security Visibility

Compliance

Scalability

Application Management

Remote Administration


Asset Management

Alert Management

Monitoring

Runbook Automation

Network Configuration Management

Patch Management

Antivirus Management

Incident and Problem Management

Reporting

SLAs


Unified IT Operations

u·ni·fied i·t op·er·a·tions

/ˈyo ͞onəˌfīd ˈī ˈtē ˌäpəˈrāSHəns/

noun

1. Delivering common IT operations capabilities as a centralized shared service

across the enterprise IT infrastructure

2. Elements of a unified IT operations include:

a. Monitoring

b. Configuration management

c. Capacity planning

d. Automation

3. A unified IT operation provides to business stakeholders:

a. Service level accountability

b. Reporting, planning and insights to the business

c. Scalable and secure service delivery


Vistara Unifies IT Operations

Application Management Remote Administration


Asset

Management

Alert

Management Monitoring

Runbook Automation Network Configuration Management

Physical Virtual

Private Hybrid Public

Cloud

Patch Management Antivirus Management

Integrated Incident and Problem Management

Reporting

Security Visibility Compliance Scalability SLAs

Unified IT Operations for Modern IT

Enterprise IT Service/Cloud Providers


Unified IT Saves Time and Money

Operates fleet of 15 elegant, mid-size ships that offer more than 500 sailings a

year visiting all seven continents to deliver extraordinary vacation experiences to

its customers

Holland America’s Challenges

Unique in challenges in IT support of remote, disconnected cruise ships

Supporting IT elements in both corporate IT and their ships in a centralized

way

Customer Benefits

Unified management of offices, data centers, and fleet

416 devices 14283 alerts 680 tickets 85% resolved by MSP

14 min. average response time for high criticality incidents

HAL saves > 400 hrs. of staff time and $21k/mo.

Integrated with SCOM, Splunk, ExtraHop, VMware, ServiceNow


Discover and Solve Problems With “Single

Pane”

Operates complete auction services throughout N America, including the leading

wholesale used vehicle auction, Internet automotive auction, salvage vehicle auction

and financing to independent and franchise used vehicle dealers

KAR’s Challenges

Complex and distributed organization, and lacked end to end visibility to pinpoint

a solution

Need to view and report at the global, business unit, site, and device type levels

Customer Benefits

Complete and current asset inventory and management

KPI reporting by business unit

IT discovers problems before business users 95% of time

> 70% incidents resolved within Vistara

85% of repeat incidents have standard operating procedure

> 30% of incidents to be automated

Vistara manages multiple tools, including XYMON, SCOM, ServiceNow


High Control & High Agility DevOps

Provides visibility, analytics and sophisticated policies in cloud apps, to enable

customers to be agile and be secure and compliant

Netskope’s Challenge

Netskope implemented DevOps model to enable rapid innovation. Engineering

and operations have to collaborate seamlessly on product development and

deployment, while being able to scale, run 24x7 and securely, and meet SOX

certification audits

Customer Benefits

Maintain the agility of DevOps, with the assurance of continuous visibility and

control

DevOps team has a unified view of all of its worldwide physical and virtual

infrastructure on-premise and on private clouds and public clouds

Can detect and resolve issues automatically

All sessions automatically recorded for later playback and audit compliance

Incoming alerts from all of their IT elements through a single pane of glass

Customizable application-specific monitoring dashboards


How Vistara Works – SaaS

Architecture


Who Vistara Works With

On-Premise, Cloud, Bottom to Top of the Stack, Physical and Virtual

Vistara Technology Breadth: Built-In Best Practices & Maintenance-Free


Vistara Demo

Mahesh Ramachandran

Senior Director, Product Management


Q&A

Mahesh Ramachandran – Senior Director, Product

Management

Eric Krock – Director, Product Marketing


Thank you

www.vistarait.com

[email protected]

delivering unified it operations with vistara

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