isa: interoperability solutions for european public administrations egov conference "where we...
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ISA: Interoperability Solutions for European public Administrations
eGov Conference"Where we are, where we are going"
Vilnius14-15 November 2013
Margarida [email protected]
Modernisation of public administrations: obstacles (and keys of success?)
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"The modernisation of public administrations should continue through the swift implementation of services such as e-government, e-health, e-invoicing and e-procurement. This will lead to more and better digital services for citizens and enterprises across Europe, and to cost savings in the public sector. Open data is an untapped resource with a huge potential for building stronger, more interconnected societies that better meet the needs of the citizens and allow innovation and prosperity to flourish. Interoperability and the re-use of public sector information shall be promoted actively. EU legislation should be designed to facilitate digital interaction between citizens and businesses and the public authorities. Efforts should be made to apply the principle that information is collected from citizens only once, in due respect of data protection rules."
"The modernisation of public administrations should continue through the swift implementation of services such as e-government, e-health, e-invoicing and e-procurement. This will lead to more and better digital services for citizens and enterprises across Europe, and to cost savings in the public sector. Open data is an untapped resource with a huge potential for building stronger, more interconnected societies that better meet the needs of the citizens and allow innovation and prosperity to flourish. Interoperability and the re-use of public sector information shall be promoted actively. EU legislation should be designed to facilitate digital interaction between citizens and businesses and the public authorities. Efforts should be made to apply the principle that information is collected from citizens only once, in due respect of data protection rules."
Extract from Council Conclusions, October 2013
Modernisation of public administrations
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Modernisation of public administrations
Why does it matter?
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Public sector: nearly half of EU GDP
Public procurement: 19% of EU GDP
By using e-procurement - savings of 5%-20% of procurement expenditure (€100 - €400 bn annually)
Public sector: more than 25% of the total employment in EU
Public sector is part of the solution to the economic crisis
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Statements on paper
Personal data
Info I1
Info I2
Info I3
Info I4
Info I5
Statement NN
Secu
re co
nnectio
n n
etw
ork
Streamline cross-sector Public Services
4Ministry B
Ministry A
Ministry C
Ministry A (MSY)
Ministry A (MSZ)
Ministry B
Ministry C
National ID register
Register R1
Register R2
Register R3
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Courtesy of Regional Directorate for Sea Affairs, Azores
Sharing data across sectors
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Efforts already made
towards the modernisatio
n of Public Administrati
ons
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Modernisation of public administrations
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"four out of five companies think public services need to work harder at becoming more innovative."
From a 2012 Eurobarometer, survey on public sector and company innovation
Modernisation of public administrations
Click to edit Master title style• Develop synergies among institutions• Unlock data across sectors• Share services and solutions• Optimize and simplify across ministerial
boundaries
Walk the extra mile … towards
an interconnected
government model
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Modernisation of public administrations
Enabler = Interoperability
Enabler = Share and re-use
Click to edit Master title style– Legacy technology
• replacing older information systems
– Legal and political factors• Enforcement of the NIF regulation may prove to be
problematic• No enforcing law at European level for interoperability and no
supporting law
– Organisational Country size and complexity, the distribution and
delegated character of its government or its size Lack of interaction and cooperation among PAs Resourcing (time, financial, skills ...)
– Technical
Interoperability barriers
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Findings from the National Interoperability Framework (NIF) Observatory on barriers in establishing and implementing NIFs
Modernisation of public administrations
Click to edit Master title style Legal:
• IPR
• misuse, liability and warranty
• lack of awareness of existing policies and regulations
Administrative and financial
Lack of financial incentives
Initial costs of sharing Organisational and communication
• Lack of visibility of existing available solutions including standards and specifications
• Language
• Lack of information and documentation
• Lack of trust
Lack of coordination across different organisations• Lack of common requirements ("one size fits all")
Technical and architectural• Lack of support and maintenance
• Lack of quality
• Lack of technical and semantic IOP
Barriers to sharing and re-use of solutions
Modernisation of public administrations
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"managing governance levels is a challenging task"
"Coordination is required both vertically, i.e. across administrative levels, and horizontally…"
From "Industrial performance scoreboard and Member States' competitiveness performance and implementation of EU industrial policy"
Modernisation of public administrations
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Addressing organisational
barriers
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Modernisation of public administrations
Click to edit Master title stylePolitical Context
Organisational Interoperability
Legal Interoperability
Semantic Interoperability
Technical Interoperability
LegislativeAlignment
Aligned legislation so that exchanged data isaccorded proper legal weight
Coordinated processes in which different organisations achieve a previously agreed and mutually beneficial goal
Planning of technical issues involved in linking computer systems and services
Cooperating partners with compatible visions, aligned priorities, and focused objectives
Organisation and ProcessAlignment
Semantic Alignment
Interaction & Transport
Precise meaning of exchanged information which is preserved and understood by all parties
Political Context
Organisational Interoperability
Legal Interoperability
Semantic Interoperability
Technical Interoperability
LegislativeAlignment
Aligned legislation so that exchanged data isaccorded proper legal weight
Coordinated processes in which different organisations achieve a previously agreed and mutually beneficial goal
Planning of technical issues involved in linking computer systems and services
Cooperating partners with compatible visions, aligned priorities, and focused objectives
Organisation and ProcessAlignment
Semantic Alignment
Interaction & Transport
Precise meaning of exchanged information which is preserved and understood by all parties
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European Interoperability Framework (EIF)
Modernisation of public administrations
Click to edit Master title styleWhole of Government approach: Setting up effective governance structures Breaking down organisational silos and aligning business processes and related data exchange across different public administration bodies Delivering IT solutions is not sufficient, but needs to come together with process improvement and change
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EIF: Organisational Interoperability
Recommendation 15: Public administrations should document their business processes and agree on how these processes will interact to deliver a European public service.
Recommendation 16: Public administrations should clarify their organisational relationships as part of the establishment of a European public service.
Recommendation 17: Public administrations working together to provide European public services should agree on change management processes to ensure continuous service delivery.
Modernisation of public administrations
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Interoperability and sustainability (technical, operational and financial) over time when operating and delivering a European Public Service
Framework for the governance of interoperability activities across administrative levels.
Governance structures should assure:
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Modernisation of public administrations
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From « Organisational Interoperability in E-government », Herbert Kubicek, Ralph Cimander, Hans Jochen Scholl
Governance of public services and e-government
Political arena for intergovernmental cooperation
Centralisation & integration
Planning by permanent or temporary, existing or newly established governmental bodies
Federation & standardisati
on
Legitimisation by law or ordinance and/or contractor agreement
Shared IT Shared IT servicesservices
DirectoriesDirectories
Conversion of Conversion of data formatsdata formats
Buffering and Buffering and routing of routing of messagesmessages
- Provided by - Provided by clearing services clearing services and other and other intermediairiesintermediairies
- Regulated by - Regulated by Service Level Service Level AgreementsAgreements
IOP provisions
Implementation
Semantic IOP
Technical IOP
Business process IOP
Standards
Legal changes
EU EU contecontextxt
EU EU contecontextxt
Existing Existing systemssystems
Organisational changes
WantWants and s and needneed
ss
Public Public debatedebate
StakeholdeStakeholdersrs
Political context
IT governance
Organisational model
Involve all stakeholders
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Modernisation of public administrations
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Importance of reform trends for the surveyed senior public sector executives (1=not at all; 7=to a large extent)
From "Trends and impact of Public Administrations Reform in Europe: Views and experiences from Senior public sector executives"
Modernisation of public administrations
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Interoperability Maturity Model (IMM)
Collect, evaluate, disseminateEU IOP Cartography
National Interoperability Frameworks Observatory (NIFO)
Trans-European Systems assessment (TES)
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Modernisation of public administrations
Click to edit Master title styleReaping of benefits needs initial Reaping of benefits needs initial
investmentinvestment
BE: BE: IMIOIMIOWalloon Region subsidises the project by 1.2 M euro. The goal is to be sustainable in a few years.
UK: UK: G-CloudG-CloudCentrally financed G-Cloud
creates savings on many levels
NO: NO: FrikomportFrikomportCentral government provided
51.000 euro for the establishment of a platform where the application
could be shared and for the publication of the source code.
CHCH: financing eGov priority projects: financing eGov priority projectsCentral and regional financing of priority projects - 1.95 million EUR annual budget.
Modernisation of public administrations
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BE: BE: IMIOIMIO through central procurement and in-house development of common solutions the association provides competitive prices for its members.
UK: UK: G-CloudG-CloudSavings through shared procurement, sharing and re-using offered solutions expected at the level of £6 million annually
NO: NO: Friprogforeningen Friprogforeningen shared procurement model for IT development enables to share the cost of development among 70 municipalities
BE: BE: re-use of ePrior by the federal government with estimated potential benefits of 9.5 million EUR.
Modernisation of public administrations
FR: FR: eBourgogneeBourgogneaccounting processes and control of legality 13 mEUR savings for State and 20 mEUR for members. 40 mEUR savings by pooling of resources and equipment
Demonstrating financial benefitsDemonstrating financial benefits
Click to edit Master title style……savings may come in many forms!savings may come in many forms!
EU: EU: EC ICT shared servicesEC ICT shared servicesNo need for large in house IT expertise. Common solutions - Reduction of complexities, costs. Central procurement – competitive prices / less HR need.
UK: UK: G-CloudG-CloudTransparent prices competitive market, more possibilities for SMEs. Fast purchasing savings in HR for public admins.
Modernisation of public administrations
Click to edit Master title styleAccording to this model, for citizens that have to execute 10 transactions with the state when each transaction lasts 30 minutes each, the impact in the GDP is approximately:
– in Belgium €1,1 billion a year,– in Germany €7,9 billion a year,– in Italy €4,9 billion a year, etc.
These figures can vary with the number of transactions and the time spend on them.
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A Microsoft Research study
The economic impact of interoperability
one model
On the other side…On the other side…
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Modernisation of public administrations
A strong business case!A strong business case!
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Interoperability Solutions for European public Administrations
ISA a key enabler for Public Administrations to join forces, bring down e-barriers and overcome financial constraints
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Modernisation of public administrations
Q&AQ&A
Click to edit Master title styleJoin ISA initiatives at: http://ec.europa.eu/isa/index_en.htm
and @ http://joinup.ec.europa.eu
http://goo.gl/eK1EY @SEMICeu http://joinup.ec.europa.eu
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Modernisation of public administrations
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The economic impact of interoperability
one model
Why achieving interoperability in the public sector has an important positive impact on GDP?–We can define the value of an interoperable system as a function of the number of connected transactions.–The more connections there are the higher the value with a factorial progression is.
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A Microsoft Research study
Click to edit Master title styleAs we increase the number of connected services in the PA we have a significant increase in the value and the efficiency of the administration thus reducing the wasted hours of the citizens and businesses
We can measure the burden on GDP when a citizen needs to wait in line for a government service. We can consider this waiting time as wasted time.
We vary the number of activities a citizen has to carry out annually (paying taxes, filling out forms, obtaining permits, and others) due to laws or government requirements, as well as the number of minutes needed to fully execute each of the required activities.
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A Microsoft Research study
The economic impact of interoperability
one model