involvement lounge - bridging the gap newcastle

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Involvement Lounge

• Gillian Mclaren• TPAS Consultancy Manager –

Northern• 07968913040• 01642 462953

[email protected]

The Point of this Session

• A comfortable environment

• Like-minded people• Passion for

– Tenant Influence– Involvement– Participation– Empowerment

• Your Involvement Agenda

• Your thoughts and ideas– What works?– What doesn’t?

Why?

• Real Networking – Uninhibited– Not prescribed – Your discussion needs– Things you want to share– Supporting others– Gaining support from

others– Making connections

• Tenant Representatives

Co-Regulation

External Regulator Self RegulationGood Governance / Councillors

Tenant involvement and scrutiny

Serious Detriment

Regulate Consumer Standards•Tenant Involvement & Empowerment

•Home•Tenancy•Neighbourhood and Community

Plus ensure meet Economic Standards

Sets and Regulates Economic Standards

• Rent• Value for money• Governance

(note does not regulate local authorities)

Sets National Consumer Standards

Self Regulation

OrganisationalSelf Regulation + Good Governance

Tenant Led Self Regulation

Tenant monitoring / tenant inspection/mystery shopping

Tenant influenced service standards / local offers

Tenant Scrutiny

Plus External Testing

What to talk about today?• In pairs, discuss for 10 minutes (5 minutes

each)– Make a list between you of the topics or things

you want to discuss ready to feedback to the whole group

– Remember Co-regulation needs to include methods of involvement that monitor, review, etc

What to talk about today?• FLIP CHART MATRIX

– All feedback topics will be included in a matrix to identify the ‘Hot topics’

– We will start with the most popular topics first

Gillian Mclaren07968 913 04001642 462 953

[email protected]

TPAS Head [email protected]

0161 868 3500

Tenant [email protected]

0161 868 3500

Contact Us