involvement lounge - bridging the gap newcastle
TRANSCRIPT
Involvement Lounge
• Gillian Mclaren• TPAS Consultancy Manager –
Northern• 07968913040• 01642 462953
The Point of this Session
• A comfortable environment
• Like-minded people• Passion for
– Tenant Influence– Involvement– Participation– Empowerment
• Your Involvement Agenda
• Your thoughts and ideas– What works?– What doesn’t?
Why?
• Real Networking – Uninhibited– Not prescribed – Your discussion needs– Things you want to share– Supporting others– Gaining support from
others– Making connections
• Tenant Representatives
Co-Regulation
External Regulator Self RegulationGood Governance / Councillors
Tenant involvement and scrutiny
Serious Detriment
Regulate Consumer Standards•Tenant Involvement & Empowerment
•Home•Tenancy•Neighbourhood and Community
Plus ensure meet Economic Standards
Sets and Regulates Economic Standards
• Rent• Value for money• Governance
(note does not regulate local authorities)
Sets National Consumer Standards
Self Regulation
OrganisationalSelf Regulation + Good Governance
Tenant Led Self Regulation
Tenant monitoring / tenant inspection/mystery shopping
Tenant influenced service standards / local offers
Tenant Scrutiny
Plus External Testing
What to talk about today?• In pairs, discuss for 10 minutes (5 minutes
each)– Make a list between you of the topics or things
you want to discuss ready to feedback to the whole group
– Remember Co-regulation needs to include methods of involvement that monitor, review, etc
What to talk about today?• FLIP CHART MATRIX
– All feedback topics will be included in a matrix to identify the ‘Hot topics’
– We will start with the most popular topics first
Gillian Mclaren07968 913 04001642 462 953
TPAS Head [email protected]
0161 868 3500
Tenant [email protected]
0161 868 3500
Contact Us