investor insight user guide for advisors...published: march 2020 page 2 of 11 investor insight...

User guide for advisors

Investor Insight

Published: March 2020 Page 1 of 11

Contents

Overview 2

Registration 2

Logging on for the first time 3

Getting started with Investor Insight 4

Holdings & Valuations 4

Transactions 5

Fund Information 6

Documents 7

Reporting 8

Profile and regular instructions 9

Changing or resetting your password 10

Protecting your online security 10

Disclaimer 11


Investor Insight provides a single view of your global investor portfolio.

Overview

Investor Insight is a secure online portal provided by HSBC, that gives 24/7 access to fund holdings with participating fund managers.

You can use Investor Insight to:

® Access near real-time* valuations across your global investor portfolio

® View historical transactions

® Access fund information and documents, including annual reports, price history and distribution history

® Access your statements, distribution vouchers, and contract notes

® Create and download detailed agent reports including valuation, transaction, and reconciliation reports.

Eligible accounts can be accessed with a single log-on, providing a single view of investor holdings.

* Data is refreshed every 15 minutes, except at key system processing times during the day.

Registration

To register for Investor Insight, download a registration form from hsbcnet.com/investor-insight, or request a form from your local Investor Insight support team.

Once your registration has been processed, you’ll receive an invitation e-mail with a temporary username that you can use to log-on.

https://www.hsbcnet.com/investor-insight


Logging on for the first time

Once you have received your temporary username, follow the following steps:

1. Navigate to hsbcnet.com/investor-insight and click Log on.

2. At the log-on screen, enter the username found in your welcome e-mail, then click Submit.

3. Click Generate activation code.

An activation code will be sent to your registered e-mail address. Enter the code into the activation code screen, then click Submit.

4. Read and accept the HSBCnet e-Channels terms and conditions. At the bottom of the page, tick the Accept check-box, then click Continue.

5. Read and accept the HSBCnet privacy and data production policy. At the bottom of the page, tick the Accept check-box, then click Continue.

6. Complete the personal information form, then click Continue.

® Required fields are marked with an asterisk (*).

® Select a permanent username, which you will use in the future to log-on. This can be your e-mail address.

® In section ‘Contact details’ provide details most relevant to your organisation.

® In section ‘Company information’, provide information about your organisation, and select ‘Security Services’ as the business unit you primarily deal with.

® Leave section ‘Your main contact with us’ empty.

7. In the security details form, create a password, select security questions and answers, then click Continue.

® Choose a password that is easy for you to remember but hard for others to guess, avoiding any part of your name, username or common dictionary words.

® Passwords are case-sensitive, must be between 8 and 30 characters in length, and must contain at least one number.

® Refer to page 10 of this guide for more information about choosing a secure password.

8. At the confirmation screen, click Log on.

Your registration is now activated, and you can continue to log-on to Investor Insight.

https://www.hsbcnet.com/investor-insight


Getting started with Investor Insight Use the navigation bar to switch between different screens, access your profile and preferences, get online help, or to end your session.

Holdings & Valuations

The holdings and valuations screen provides real-time valuations for all of your fund holdings, split by account and share class.

® Switch between general investment funds and ISAs using the tabs provided.

® Click on Create Chart to compare holdings of up to five share classes over a chosen period. The chart will take into consideration subscription and redemption activity, as well as changes in price.

® Click on any share class to be taken to the fund information screen.

® Holdings and valuations can be downloaded by choosing a reporting currency, selecting Download as, and choosing a file format

Click to switch between screens

Click to access profile and preferences

Online help

Click to end session

Total holdings valuation (this includes pending transactions)

Indicates number of pending transactions

Click to create a chart with up to 5 share classes

Click to search or filter holding table

Download holdings report in selected currency

Click for fund information

Click for price transaction details

Add up to 5 accounts to compare


Transactions

The transaction screen allows you to view the transaction history of investor accounts. You can also see details of any balances we hold on your investor’s behalf by clicking the Investor Cash tab.

® Switch between investment transactions, ISAs and investor cash (if held) using the tabs.

® The Pending transactions table shows all transactions that have not been settled.

® The Complete transactions shows all transactions that have been priced and settled.

® Double clicking on any transaction will open the transaction details screen.

® Transaction history can be downloaded by selecting Download as and choosing a file format.

Click to search or filter transaction tables

Click to download transactions

Click for transaction details

Click for price history

Print transation details

Download transaction documentation

Click to see details of unsettled balances on accounts (if held)

Click to see ISA transactions


Fund Information

The fund information screen provides details of funds in your portfolio.

® General details provides an overview of the selected fund, including accepted currencies, minimum subscription amounts and holding periods, dealing cut-off times and distribution frequencies.

® You can also download fund documents such as annual reports and fact sheets.

® Fund holidays shows days that the fund is closed for dealing.

® Price history provides a chart of fund price over time, allowing comparisons with up to four additional share classes. It provides up to 3 years of historic prices.

® Distribution history provides details of historic distributions.

Add up to 5 share classes to compare

Click to select different fund

Click for historic distribution details

Click to see fund price chart and history

Hover for distribution details

Hover for price details

Select and click download to view fund documents


Documents

The documents screen provides access to documents issued by fund managers such as statements, contract notes, and distribution reports.

® Please note that access to fund documents may vary according to your location.

Select and click download to view documents

Click to search or filter documents


Reporting

The reporting screen provides the ability to create and download detailed agent reports in CSV, Excel or PDF formats. The following reports* are available:

Valuation Report Provides the valuation of allocated holdings at account level, for a specific date and reporting currency, utilising user specified filters.

Deal Confirmation Report Provides details of all priced deals in a selected reporting period including those pending settlement, utilising user specified filters.

Reconciliation Report Provides movement in total holdings at account level for a specified reporting period, and details of all associated transactions. Daily, monthly and ad-hoc reporting periods can be selected, as well as other user specified filters.

Stock Transfer Report Provides details of stock transfers in a selected reporting period utilising user specified filters.

Bulk Settlement Report Provides details of all transactions linked to bulk payments in a selected reporting period, utilising user specified filters.

Outstanding Settlement Report Provides details of all deals pending settlement, utilising user specified filters.

XD Distribution Report Provides breakdown of units in scope for a distribution 10 days after a fund has gone ex-dividend, including Group 1 and Group 2 units split at account level. Report is run for a selected reporting period, utilising user specified filters.

Final Distribution Report Provides full details of units in scope for a distribution, including distribution rates and equalisation rates, within a selected reporting period and utilising user specified filters.

Cash Exception Report Provides any unsettled investor cash balances held on account, including associated deals (if applicable) and reason information, utilising user specified filters.

Investor Report Provides details of investor accounts, servicing agents and related parties, split by fund manager and utilising user specified filters.

* Please note that access to reports may vary according to your location.

Select a report from the drop-down list

Search for a criteria, or select from the drop-down filters

Click ‘Create’ to download the report, then ‘Open’ in your browser

Tick ‘Save selection as template’ to save the selected criteria for later use

You can also select a saved report template, which applies the previously used selection criteria


Profile and regular instructions

To review your investor profile and regular instructions, click on the drop-down in the top-right of the navigation bar.

® If your profile is linked to multiple agent entities, click on the Change agent button to switch between agent profiles.

® To view investor profiles, click on the Investor profile tab. Click on the Change investor button to switch between investor profiles.

® View details of regular instructions by clicking on the Regular Instructions tab. Switch between subscription and redemption plans by using the tabs.

® You can see additional details of regular instructions, or download a PDF copy, by clicking any instruction in the list.

® To change your preferred reporting currency, time-zone or language, click on the Settings tab. Click Save changes to apply any updates.

Click to review regular subscriptions and withdrawals

Click to see additional details

Download instruction details

Click to view investor details


Changing or resetting your password To change your password or other security settings, go to the Profile screen (top-right of the navigation bar), click on the Settings tab, and then click ‘Update security settings’ button.

® If you forget your password, enter your username at the logon prompt, then click ‘Reset my password’. You will be asked to answer your security questions, and enter a new password to continue to logon.

® If you enter your password incorrectly 3 times, your access may be suspended, and you will need to enter your security answers and select a new password.

® If you enter your security answers incorrectly 3 times, you’ll need to request a security information reset.

® If you do not log-on to Investor Insight for more than 12 months, we may suspend your access.

Requesting a security information reset

If prompted to perform a security information reset, follow the following steps:

1. Click on Continue to be taken to the request form. Complete required fields, choosing a new password, security questions and answers, then click Submit.

2. You will need to contact your local Investor Services team to request your security information reset to be processed.

3. You’ll receive an e-mail when your request has been processed. You can then use your new security information to logon.

Protecting your online security There are a few simple steps you can take to protect yourself online, whether you are a private investor or member of a large organisation. We suggest you follow the guidelines below as a minimum.

® Keep your password and security answers to yourself. No member of HSBC Group or its affiliates will ever ask you for your password or security answers.

® Make your password and security answers hard to guess but easy to remember, and never write them down.

® Change your password regularly, and try to use a different password to ones you may have used for other online services.

® Install anti-virus software, and keep your operating system and web browsers up to date.

® Be on the lookout for online scams and fraud. If an offer sounds too good to be true, it probably is. If an attachment looks suspicious, don’t open it.

® Learn to spot fake e-mails and fake websites. Often they will have a strange e-mail or web address, will ask you to do something unusual, or ask you to logon without displaying the padlock symbol in the website address bar.

® Store your account documents in a safe place and shred them when they are no longer needed.

® Review your statements for any unusual transactions and notify your bank immediately if you suspect any discrepancies.

® Don’t share private information online, including social networking sites such as Facebook, Twitter or LinkedIn.

® If you use a wireless network to connect online, review your wireless device manual to find out how to connect more securely – usually by creating a wireless network password.

® Protect your mobile devices by using a security PIN code, and setting devices to lock automatically. If you use biometrics such as fingerprint identification, ensure yours is the only fingerprint registered on the device.

® Additional guidelines can be found at http://www.hsbcnet.com/online-security.


Disclaimer

For Professional Clients and Eligible Counterparties only. Not for Retail Customers.

This document is issued by HSBC Bank plc (“HSBC”). It is intended to provide the recipient with guidance in relation to the use of HSBC’s Investor Insight service. It is not intended to constitute advice in relation to the suitability of HSBC’s products or services for the recipient’s intended business purposes or activities and the recipient should obtain its own advice in this regard.

This document should be read in its entirety together with all other relevant terms, guidance and information made available to the recipient in connection with the products and services to which it relates.

To the extent to which this document reproduces any material sourced from a third party, HSBC does not warrant its accuracy.

This document is intended solely for use by the recipient to whom it is made available by HSBC. It should not be photocopied, reproduced, distributed or disclosed in whole or in part to any other organisation or person without the prior written consent of HSBC or other relevant HSBC group member.

HSBC Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. It is listed with the registration number 114216. HSBC Bank plc is a company incorporated under the laws of England and Wales with company registration number 14259 and its registered office at 8 Canada Square, London E14 5HQ. HSBC Bank plc’s registered VAT Number is GB 365684514.

Copyright: HSBC Bank plc 2020. All Rights Reserved.