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Introduction to Microsoft Lync Steve Tassell Unified Communications Product Manager United Kingdom

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Microsoft Business Productivity Infrastructure The Cloud On Your Terms Best Productivity Experience Across PC, Phone, and Browser On-premises Online Unified Communications Business Intelligence Enterprise Content Management Collaboration Enterprise Search Unified Business Platform

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What your Employees Experience Today Current communications and collaboration experience Source: Ideal Communications and Collaboration Research by Microsoft, 2009

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What is driving Employees to be Overwhelmed Shifting workforce: growing trend for flexible working Work from home: equity between office and remote working Overwhelmed: Businesses average more than six communications devices and almost five communications applications per employee Frustrated: Collaboration inefficiencies waste up to 25% of staff time Mobile phone = New PC: 600 million smart-phones will be used for business in 2011 Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW Growth in Workforce Distribution Lack of Technology Integration Demand for New Modalities

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What Employees Want Ideal communications and collaborations experience

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Authentication Administration Storage Compliance Authentication Administration Storage Compliance Audio Conferencing E-mail and Calendaring E-mail and Calendaring Web Conferencing Web Conferencing Telephony Video Conferencing Video Conferencing Voice Mail Instant Messaging (IM) Common Communication Silos Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Telephony and Voice Mail Telephony and Voice Mail Instant Messaging E-mail and Calendaring Unified Conferencing: Audio, Video, Web The Microsoft Communications Offering On-Premises In the Cloud

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In the next decade, sweeping technology innovations driven by the power of software will transform communications. Bill Gates, October 16, 2007 Microsoft Office Communications Server 2007 Launch

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Announcing Microsoft Lync 2010

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Connecting People in New Ways

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Lync Connects People in New Ways, Anytime and Anywhere Access messages through your PC, mobile device, or the WebConnect in real time across devices from a familiar interface PC Web Mobile

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Redesigned Client Lync 2010 Key Features Contact Cards Unified Contact Store Activity Feeds Fast Search Skill Search Frequent Contacts Conversation View Social Connector Provide best-in-class end user experience and drive adoption

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Unified Conferencing Key Features Single client Join reliability PSTN conferencing features Rich conferencing experience Panoramic HD video Desktop & Application sharing Reach client Infrastructure consolidation Video interop with Polycom, Radvision and Tandberg Enhanced audio, video and web conferencing experience for simple collaboration

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Enterprise Voice Client Improvements Key Features Separate phone environment Voicemail access Private line Call delegation Call routing Call quality notification Call park Device transfer The power of digital communication at your workplace

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Enterprise Voice Server Improvements Key Features Survivable branch appliance Data center resiliency Call admission control Announcement service Media bypass E-911 for North America Response group improvements The power of digital communication at your workplace.

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Devices Partner Ecosystem Provide customers a wide range of price points and end point form factors that meet their communication needs anywhere, whether at home, in the office or on the road. Larger device partner ecosystem Optimized for Lync 2010 Wide range of devices for multiple needs Expanded IP Phone portfolio Key voice RFP features support

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Microsoft Lync Server 2010 Integrated conferencing experience Enhanced 9-1-1 for NA Survivable branch appliances Call admission control More options for devices (including lower cost) Call park and malicious call trace Additional data center survivability options Microsoft Office Communications Server 2007 Anywhere access IM and rich presence Desktop integration Voice features for mobile workers Unified messaging with Microsoft Exchange 2007 Audio and video conferencing Web conferencing (Microsoft Live Meeting client) Microsoft Office Communications Server 2007 R2 Desktop sharing Dial-in audio conferencing Higher resolution video Single number reach Attendant console Response groups SIP trunking Instant Messaging Unified Conferencing: Audio, Video, Web Telephony and Voice Mail Lync Server 2010 delivers on Critical Voice Features

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Reducing Infrastructure Costs A newly streamlined management infrastructure Simplified topologies Reduced server roles Virtualization support for all server roles New Deployment Model Enhanced Planning & Deployment Easy-to-use, Web-based, scenario-driven GUI Automate repetitive tasks with PowerShell Enhanced security with Role-Based Access Control Improved monitoring on services, components, and voice quality Streamlined Administration & Management Centralized configuration with Central Management Store Visual infrastructure planning with Planning Tool Pre-publish topology validation with Topology Builder

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Cross Platform Support for Lync 2010 Options for those who use Macs, mobile phones, browsers, and other devices Lync for Mac Connect with Mac users Lync Mobile, Nokia, other platforms TBA Communicate through mobile phones Lync Web App Reach through the browser Polycom, Plantronics, Jabra, Aastra and more Experience Lync through numerous devices

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Interoperable and Extensible Platform Lync 2010 works with other Microsoft Applications and third-party vendor technologies Integrate and Enhance Existing Investments Take advantage of interoperability to replace, enhance, or add voice options Offer Choice in Voice Integrate presence with line of business applications Extend Communications to Business Processes

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Designed for On-premise and the Cloud Predictable costs, fast deployment, and up-to-date software Hybrid deployment: Lync Server on-premises (w/ PBX replace) & Exchange and SharePoint Online Deliver Lync based on your business priorities Conferencing (A/V/Web) Conferencing (A/V/Web) Voice Instant Messaging PBX Replace Lync Online (Cloud) Lync Server (On-premises) Post LaunchN/A

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If you didnt think Microsoft was serious about voice communications before, you better believe it now. OCSis certainly going to shake up the market. 36% companies surveyed are already using OCS as UC client, more than IBM, Cisco and Public IM clients. Industry Momentum Magic Quadrant for Unified Communications, by Bern Elliot and Steve Blood, July 28, 2010.

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Whats Driving Adoption? We looked at the alternatives, such as Cisco, and chose Microsoft because it was half the cost and delivered twice the functionality. With Lync 2010 we are looking forward to delivering a leading edge communications service to our users. Darren Lloyd, IS Manager, Newport City Homes Lync has enabled us to move from planning to full deployment in a record six weeks. Weve also been able to fully remove our PBXs while delivering an end to end secure UC environment. Vicente Fraser, CIO, London School of Business & Finance "We believe that work is an activity not a place, Lync enables our people to work wherever they are Darren Stone, IT Manager West Yorks Fire & Rescue

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Internal Usage Driving Cost Savings and Learning Improved Productivity and Greater Flexibility for the Global Workforce Ad hoc collaborationPlanning MeetingsCustomer MeetingsGlobal Development Teams Usage (June 2010) Business Value Learning User education drives the experience Cultural change required to maximize the return Network planning essential to success Optimized devices improve user satisfaction

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Before Deploying OCS

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After Deploying OCS

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Beyond Lync 2010 Creating the most desirable productivity experience Easy administration and reduced costs Deploy on your terms: Cloud or On-premise Align management experience across MS stack Reduce costs through common infrastructure Experience that naturally extends productivity tools Greater Presence info that protects user focus Increase A\V federation outside your org Expand support across mobile devices A pervasive, connected meeting experience Naturally blend presenting and management modes Enhance media across rooms, desks, and phones Capture content with immediate playback options

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2010 Microsoft Corporation. All rights reserved. Microsoft, Exchange ActiveSync, Excel, Lync, Outlook, PowerPoint, SharePoint, SQL Server, Windows, Windows Live, Windows Mobile, Windows Server, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.