introduction to appreciative inquiry presented by pepperdine msod omnicron class cycle forward...
TRANSCRIPT
Introduction to Appreciative Inquiry
Presented by Pepperdine MSOD Omnicron Class
Cycle Forward Learning GroupJune 2013
Module Objectives
• Gain basic understanding of Appreciative Inquiry (AI) techniques
• Experience the positive impact of AI
• Learn how and when to use/apply AI
• Exposure to AI resource toolbox for future use
Traditional Problem Solving Vs AI
Problem Solving “Felt Need”
Identification of Problem
Analysis of Cause
Analysis of Possible Solution
Action Planning (Treatment)
Appreciative Inquiry
Appreciating “Valuing the Best of What Is
Envisioning “What might be”
Dialoguing “What Should Be”
Innovating “What Will Be”
From Cooperrider, D. L., Whitney, D., Stavros, J. M. (2008). Appreciative Inquiry Handbook (2nd ed.). Brunswick, OH: Crown Custom Publishing, Inc.
Ap-pre’ci-ate, v., In-quire’ (kwir), v.,
“…to value or admire highly; to judge with heightened understanding; to recognize with gratitude.”
“…to search into, investigate; to seek for information by questioning.”
From Cooperrider, D. L., Whitney, D., Stavros, J. M. (2008). Appreciative Inquiry Handbook (2nd ed.). Brunswick, OH: Crown Custom Publishing, Inc.
AI Exercise – 4 Parts
Pair Interview
sPart I
Pair Interview
sPart II
Learning Group
Sharing What You
HEARD
Find Common Themes
& Establish Actions
30 mins 25 mins
Note: Pairs should be within Learning Groups – Trios when necessary
Part IIIPart I & II
Pair Interview Questions – Part I
Instructions: Person A interviews person B using the following questions. Feel free to take notes to be prepared to report out to your learning group later. (Then reverse Roles)
Questions:1. What would you describe as being
a high-point experience while in France, a time when you were most alive and engaged?
2. When were you at your personal best?
3. What are the core factors that made our cohort most effective on this trip?
Pair Interview Questions – Part II
Instructions: Follow same process as Part I
Question:• Imagine you have awaken after a long,
deep sleep . You wake up and you have just finished the November trip to Costa Rica. Your ideal state has become the reality. – What do you see? What happened on the
trip? How were things better than the France practicum?
Learning Group ExercisePart III• In your learning group, share what YOUR
PARTNER told you during the interview (everyone should be heard; ~2min per person)
• Everyone should take notes• Record high point common themes on a
flip chart• Images of the future: How can you apply
this in the future - identify what the group wants to do different for the Costa Rica practicum to make it the best session imaginable
• Be prepared to share one brief highlight with the cohort
Five AI Principles
Positive Principle
Anticipatory Principle
Simultaneity Principle
Poetic Principle
Constructionist Principle
From Cooperrider, D. L., Whitney, D., Stavros, J. M. (2008). Appreciative Inquiry Handbook (2nd ed.). Brunswick, OH: Crown Custom Publishing, Inc.
In the interest of time we will only cover 2-3 of slides #11-14 (there will not be enough time to do them all)
Discovery“What gives life?”
The best of what is.Appreciating
Dream“What might be?”
EnvisioningResults/Impact
Design“What should be –
the ideal?”Constructing the
future
Destiny“How to empower,
learn, and improvise?”Sustaining
AffirmativeTopic
The AI 4-D Model of Positive Change
From Cooperrider, D. L., Whitney, D., Stavros, J. M. (2008). Appreciative Inquiry Handbook (2nd ed.). Brunswick, OH: Crown Custom Publishing, Inc.
In the interest of time we will only cover 2-3 of slides #11-14 (there will not be enough time to do them all)
Why AI Works – The 6 Freedoms
Free to be Known in Relationship
Free to Be Heard
Free to Dream in Community
Free to Choose to Contribute
Free to Act with Support
Free to Be Positive
In the interest of time we will only cover 2-3 of slides #11-14 (there will not be enough time to do them all)
What’s Different About AI? •Purposefully positive
•Builds on past success
•“Grass Roots” and “top down”
•Highly participative
•Nurtures a positive “inner dialogue”
•Stimulates vision and creativity
•Accelerates change
From Cooperrider, D. L., Whitney, D., Stavros, J. M. (2008). Appreciative Inquiry Handbook (2nd ed.). Brunswick, OH: Crown Custom Publishing, Inc.
In the interest of time we will only cover 2-3 of slides #11-14 (there will not be enough time to do them all)
Creating Engaging AI Questions
• State questions in the affirmative• Begin with a leading questions that builds on
affirmative topic choice• Give a broad definition to the topics• Invite participants to use storytelling and
narratives• Phrase in rapport talk, not report talk• Allow ambiguity because it gives room to “swim
around”• Value “what is”• Spark the appreciative imagination by helping the
person locate experiences that are worth valuing• Convey unconditional positive regard• Evoke essential values, aspirations and
inspirationsNote: Every question most begin with a positive preface
From Cooperrider, D. L., Whitney, D., Stavros, J. M. (2008). Appreciative Inquiry Handbook (2nd ed.). Brunswick, OH: Crown Custom Publishing, Inc.
Evolution of Uses of AI Over the Last Thirty Years
Timeline Late 1980s
Early 1990s
Mid 1990’s
Late 1990’s
Early 2000s
Approach Interviews Focus Groups
Small Conferenc
e
Large Conference
Mega Conference
Scope 1-1 Sampling Most / all engaged
Whole System
Cross-systems
Example Team / Small Dept
Med/Large Dept
Plant / Site All stakeholder
s:
Nations / Religions
Planning 1-2 people Small team Large team
Large team plus
consultants
Several teams, army of
consultants• Acquisition Integration
• Change initiatives• Coaching• Diversity Initiatives• Employee Engagement
efforts• Focus Groups• Leadership & Team
development
• Meetings• New product development Strategic
Planning• Work process redesign• Organization culture change• Organization transformation• Surveys• And many more…
Overview of Toolkit
• List of recommended books on AI
• Free videos on YouTube • Sample presentations
(including this one) on AI• “Cheat Sheet” AI concepts