Introduction – A bit about Me!

• Background - started in Public Libraries, total 11 years, 6 years Universities, 3 years Colleges, 3 years as a School Librarian and finally NHS but still working ½ day in Public Libraries!

• Started at Lancashire Care NHS Foundation Trust in September 2007, no previous experience of Outreach or Mental Health.

• First Outreach Librarian at the trust.• The Trust provides mental health and substance

misuse services for around 1.4m people and employs approximately 3,700 staff across 100 sites.

Don’t Panic – Think Opportunity

• Help! – Where do I start?

The Beginning

• I was brought in in September 2007 to make access to information and training more flexible.

• There were two part-time library assistants and a library manager.

• The library service was underused. It needed creative marketing and a professional librarian with a vision to modernise it.

• There was no manual, no other person to ask, what was needed was a few essential ingredients!

Outreach – Essential Ingredients

Passion Vision Commitment Belief Friendliness

What makes Outreach different?

Flexible Forward thinking Bold Problem solving Sense of Humour Promotion

Communication skills

Max your IT skills Like helping people “Thinking outside of

Box”

Set yourself some Objectives

To provide timely and relevant information and knowledge resources.

To maintain a current and well-balanced collection of documents, journals and other resources.

To provide a flexible training - information literacy training for all staff, at their place of work or at the library.

To ensure a high level of provision of electronic resources for readers 24 hours a day via the library blog and current awareness bulletin.

To develop new initiatives in line with the trust’s objective to improve patient care.

Provide an Outreach and literature searching service ensuring flexibility and convenience for staff.

Create Partnerships Early On

Occupational Therapist’s (OT’s). Lead’s in different areas. Personalise your emails. Talk to staff who happen to call in the library, introduce

yourself first. Try and get a spot on your Trust Induction, however

small. Get to know your Communications Department. Get to know your IT Department.

Inspire – Make a Difference

Lancashire Care Blog bridges the physical gap with staff

http://lancashirecare.wordpress.com

Blog led to - Information Literacy training of Occupational Therapist’s

(OTs). Evidence-Based Training Day. Reflects current trends in Mental Health Most effective Marketing tool you will ever use

Blog’s & CAB - Love at First Sight

• Blog is effective • Add the magic ingredient

• Create something Special!

Current Awareness

• Inspires

• Ignites

• Expands

Started February 2008 Bulletin’s content is aimed at all staff.1,393 hits was our busiest day, when the ‘Focus’ was on CBTRequests for full-text articles up to 220Average is 109 Literature Searches are currently 42 per month above average compared to other Trust’sOther Trusts are requesting to use our ‘best practice’ It’s great! I started reading the

printed info last Friday and there are some useful points to relay to the Support Worker Team during the next house meeting / staff training day. I will also find the info good for including Care Plans for the clients.

Amanda Crook

Thank-you for the latest Current Awareness bulletin. May I say I still think this is such a

fantastic idea, so helpful, and very powerful in encouraging staff to increase their knowledge base. Many thanks for your efforts with this.

Tania Mann

Relationships Built – Partners Together

The dilemma – What do you do with 200 new books with no home?

Patients, OTs, Library & HCLUWorking Together

Using Library evidence, OT evidence and Patient evidence to support the New patient library at

Guild Lodge, Medium Secure Unit.

NICE with NO Barriers

Partnership Working

Patient & Carer Co-ordinator for Older Adult NetworkTrust’s - NICE Implementation Lead NICE

NICE with No Barriers: How to make NICE & Information Literacy part of your clinical practicehttp://www.nice.org.uk/usingguidance/sharedlearningimplementingniceguidance/examplesofimplementation/eximpresults.jsp?o=477

Brings

Flexible, training and awareness of evidence-based practice to staffToolkit for trainingNew initiatives

– Bibliotherapy– Topic Files

Recognition at a National Level of the Trust and Library service

What Staff are Saying …..

At a time when much is shrinking in public services, it’s particularly

encouraging that Sue so often delivers much more than she is

asked for, with good humour, and usually at the speed of light

Dr Alistair Smith – Clinical Psychologist

I am going to be developing an audit tool asking pertinent questions

regarding physical health checks and think this paper could provide some

good pointers. Many thanks Jacqueline Watson

Clinical Audit & Effectiveness Lead

Hi Sue. Well done with your NICE dissemination award thing! You

do offer such an invaluable service- I think the library service

is one of the few areas of excellence in this trust!

Patricia Stead

Sue works really hard, she gets all the staff she trains

really enthusiastic, is incredibly helpful to me and my role personally and an

wonderful asset to our Trust.Pam Tester

NICE Implementation Lead

Conclusion but Never the End!

Better patient care More informed staff Underpins Evidence-

Based Practice Supports Information

Literacy Central to the Trust’s

Information needs

Library Service which is responsive to user needs

Developing expertise in subject area

Programme of training Exploiting Web 2.0

technologies Makes the job more

interesting and rewarding

Thank You & Questions?