introducing dwc (as)

www.digitalworksconsulting.com

PARTNERING WITH DIGITAL WORKS CONSULTING

© 2014 Digital Works Group. Proprietary and Confidential 1

MENTOR

ORGANISE

ADVISE

MEASURE

EXPERTISE

MANAGE

PERFORM

PROCESS

OPERATE

IMPROVE


An expert business & IT consultancy focused on

digital & mobile

WHO WE ARE | Digital Works Consulting


Passionate about driving successful digital change

& growthfor our clients


WHO WE CAN HELP | Two Business Types


Mid Life/early-stage high growth digital businesses needing to grow, mature

and maximise their Exit Valuation

Mature businesses affected by the pace and complexity of

digital and behavioural change and now require

Digital Transformation


WHAT WE CAN HELP WITH | Digital Transformation needs


For mature businesses requiring digital transformation, you need the following to ensure success…

THINK Case for Change, Strategy, Joined-up Customer and Company approach, Innovation

GROW Creating an adaptive organisation capable of creativity and innovation, self-regenerating and visionary

Stakeholder ManagementManaging the core team’s expectations. Take everyone along, develop and lead change in sympathy with business operations.

At a sustainable and realistic rate of change which everyone can support.

Cultural ChangeEngineering a cultural shift so change and innovation is at the heart of behaviour

People, Process and OperationsOrganisation-wide innovation and change delivery, adopted by employees and customers alike.

EXECUTE

Proven MethodologiesTo assist the right change and innovation, at the right pace, across the whole organisation

Leadership

TechnicalSkills to deliver the right technical and

data change to enable innovation, improvements and knowledge across the

business

Commercial/ProgrammeDeep understanding of commercial

needs. Ability to control to budget and time. Managing change without

detrimentally effecting BAU

CustomerClear definition of the right end-to-end

customer experience. Optimising acquisition, upsell, retention,

knowledge.


WHAT WE CAN HELP WITH | High Growth Digital Needs


For mid-life/early stage High Growth digital businesses looking to grow, mature and maximise valuation at exit, you need…

Optimised digital solutions for your customers and company. Developed at pace. Making money from strong proposition & business model. Optimised customer journey.

Enabled by flexible technology. Creating unique and defendable IP.

THINK An on-going strategic plan focused to maximise the valuation of your business on exit.

EXECUTION

FOR

GROWTH

Exceptional expertise & talent

Underpinned by the right company structure – speed, collaboration, flexibility, acquisition attractive .

Enabled with the right funding and funders.

EXIT Building maximum valuation through profit & multiple

Technically-strong businesses: Proven strategic, commercial, corporate, product, monetisation and other go-to-market expertise.

Commercially-strong businesses:Proven technical expertise able to strengthen platforms, propositions, IP and teams.

Brought to market in the right manner for scale - brand, channels, marketing, and pricing.


Enabling Your Success. In digital.


Proven methodologies

End to end services

Deep digital expertise & experience

Strong networks, partners, contacts

Great spirit

WHAT WE BRING | The DWC differenceWe are different because we provide our clients with comprehensive solutions to these needs, laser focused to deliver success…

Techniques that work in the real world for digital business.

Multi-sector. Multi-discipline. Multi-technology. Able to think and do.

Doing things the right way fast. Limiting costly dead-ends.

Able to define & enable the ideal end-to-end customer and

company journey. Or provide enhancements to specific areas

Extensive black books: capabilities, prospects, channels, domestic/international.

Connecting you with the right people to support your innovation and growth

Smaller and agile culture on purpose. Passionate about your success. Commercially transparent/interactive. Long-term partner.

Our flexibility makes things easier for you. A trusted, ethical

partner. Cost-effective

Strategy & Insight, Product & Monetise, Technology, Project Management, Business

Acceleration, Communications / HR.

Reducing risk, optimising at pace, gaining advantage.


WHAT WE BRING | Proven Methodologies


Digital transformation Digital growth, maturation and exit

If your core objective is to maximise your exit valuation, your strategic plan should focus on all elements, not just building profit…

If you are looking to affect change in large, complex organisations, you need to incubate change, prove success, and use that momentum to engender company wide change…

We use multiple, relevant, real-world methodologies. Proven to solve given business needs. Proven for digital. For example:


WHAT WE BRING | Experience


Extensive market sector and digital technology experience allows a bridge between multiple industries and technical solutions. We look for the right solution for you, not the right solution for your industry.

Market Sector

Telecoms

Retail

Financial Services

Media | Entertainment | Gaming

Other: Automotive, Leisure, Utilities,

Gambling, Publishing, Agencies, Public Sector

Digital & Technical Areas

Mobile & Devices

Applications & Content Platforms

Social Media

Martech

Ecommerce & Marketplaces

Fintech | Payments

Next Generation Networks (fixed line, mobile)

Cloud Technologies (SaaS, PaaS, IaaS)

‘Big’ Data

www.digitalworksconsulting.com© 2014 Digital Works Group. Proprietary and Confidential 9

ROB TOWNSEND

Project Delivery

Director

16 years senior digital experience

Telecoms

Payments

E-com

SUKI SANDHU

Product & Technology

Director


Gaming / Gambling

Telecoms

ROB CONNELL

Business Acceleration

Director


Telecoms

E-com | Retail

Media & Entertainment

Technical / Data / BI solution providers (SaaS)

ANDREW ‘SID’ SALMON

High Growth Digital

Director


Telecoms

E-com & Retail

Fintech

Technical / Data / BI solution providers (SaaS)

+ PARTNERS

RICHARD MORECROFT

Digital Transformation

Director


Telecoms | Mobile

Mobile Financial Services

Other (Media, Devices, M2M)

WHAT WE BRING | Deep Digital ExpertiseA strong team of successful digital leaders at all levels, able to think and do…

MICHAEL ANDERSON

E-Care

Director


Telecoms

E-com & Retail

Travel | Automotive

Gaming


WHAT WE BRING | End-to-End Services


STRATEGY Growth &

Transformation

PROJECT PRODUCT & TECHNOLOGY

ACCELERATE

THINK EXECUTE GROW

ECARE

Able to define and enable the correct customer and company experience end-to-end. Supporting you through the full think, execute, grow cycle. Or deliver fast acting improvements to a given pain-point.


WHAT WE BRING | Extensive Contacts & Network


MOBILE NETWORKS

PUBLISHINGCORPORATES

ECOMMERCE

TELECOMS

OTHERCLOUD & BIG DATA

FINANCIAL SERVICES & PAYMENTS


LONG-TERM PARTNERSHIPFlexes to your needs

ENABLING YOUR SUCCESS.

IN DIGITAL.

TRUSTED DIGITAL

EXPERTSWith practical smarts,

good at getting things done!

WHAT WE BRING | A Great Spirit



MONEY

Seed Grow Exit

CREATE

Define Select Build

WHAT WE BRING | Additional expertise from our Group


EXPERTISE

Think Execute Accelerate

THREE INTEGRATED BUSINESS UNITS SOLVING CRITICAL DIGITAL NEEDS


ContactFor further information, please contact:


[email protected]

+44 (0)7801 439011www.linkedin.com/in/andrewsalmon

Andrew ‘Sid’ SalmonDirector | High Growth Digital


WANT TO KNOW MORE?DETAILS ON OUR CAPABILITY BY PRACTICE


MENTOR

ORGANISE

ADVISE

MEASURE

EXPERTISE

MANAGE

PERFORM

PROCESS

OPERATE

IMPROVE


Created a strategic vision and a new business unit within Qtel…...managed a very complex, cross business initiative in rapid timescales… strong ability to manage issues and interaction with stakeholders in a culturally diverse environment

Client Success

Digital Transformation at Ooredoo

Ooredoo (formerly Qtel) is a full service Telco with over 90m customers across 17 different geographies.

The challenge was to transform the business through the development of new innovative business lines, without negatively effecting existing operations.

Using proven innovation methodologies, where an in-house “incubation” team was set-up to strategize, scope, pilot, deploy and operate these new services.

Several new business lines were piloted and successfully launched. All continue to grow, with Mobile Money being a particular success, reaching over 1m subscribers in less that a year.

Strategy, Planning, Control

Corporate Vision and Strategy

Transformational Strategy Development

Change Leadership & Program Management

Customer journey mapping and end-to-end service execution

Concept Innovation

Technical Change and Management

People, Organization, Cultural change

Operations enhancement

Business intelligence and reporting

Innovation to change methodology

Workshop facilitation – strategy | innovation | other

Research & insight services

WHAT WE BRING | Expertise in Digital Transformation


Think & Manage Services - generating change and innovation. Regaining advantage, benefiting the top & bottom-lines…


Clear expertise in strategy development, knowledge of the emerging payments industry, flexible/ inclusive approach, all delivered on time and to budget, made for a great experience.

CEO, Kalixa Payments Group

Client Success

Maximising Valuation at Kalixa.

A leading global payment service provider.

With an ambition to grow its valuation from €100m to €1bn in 5 years.

DWC created a five step strategy development program to meet Kalixa’sdemands.

Working closely, iteratively, and with full inclusion, the strategy was successfully developed together over a 4 month period.

Resulting in a clearly established and supported five year growth strategy, aimed at significantly raising the performance and the value of KalixaPayments Group.

Strategy, Growth, Maturation, Exit Corporate vision and mission

Exit objective setting and planning

Company strategy development

Corporate

Product/Proposition

Platform

Organization

GTM

Multi-year business plans & funding help

M&A acquisition planning | Exit planning

End-to-end service execution

‘Multiple & Profit’ methodology

Funding assistance

Research & insight services

Innovation / development workshops

WHAT WE BRING | Expertise in High Growth Digital


Think & Manage Services - building maximum valuation through profit and multiple management…


With just a top-level project brief, DWC capably identified and prioritised the right problems to solve for, designed implementable solutions and managed virtual teams to deliver on time and to budget.

Global Product Director, eBay

Technical & Data Strategy, Methods, Due-Diligence.

Information & Data Management Strategy

Systems Architecture Strategy

Vendor Selection and Procurement

Technical Due Diligence for acquisition

Technical Organisation, Structure & Culture optimisation. Interim Leadership (CIO/CTO)

Tools and Methods Consultation

CTO interim management | handover mentoring | talent sourcing

Proven methodologies for digital platforms

Product Innovation & Monetization.

New product development & innovation

Product and proposition management

Business Analysis and requirements development

Supplier and procurement management

User interface | UX

Pricing strategy > Subscription | Transaction | Advertising | Affiliate

Proven methodologies for digital products – domain planning, multi-variant testing, use-case to agile methods, and more…

Interim management | handover mentoring | talent sourcing

WHAT WE BRING | Expertise in Product & Technology


Execution Services - maximizing product, proposition, conversion, monetization & IP capabilities; while optimizing technology strategy, and methods to enable growth, innovation and efficiency…


Really impressed with DWC whilst working with them on Kalixa Pro. They did a fantastic job of rallying the troops, against a sometimes very challenging backdrop, and simply getting stuff done .

Head of Marketing, Kalixa

Client Success

Project turnaround at Kalixa

A fast-growing emerging payments business, engaged us to bring to market an innovative mobile point-of-sale solution, 'Kalixa Pro’.

While the Kalixa core team were the undoubted experts in payments, they needed some assistance in defining and delivering this new product.

We provided expertise to bring structure and experience to how the new product was defined, delivered and handed over into in-life operation.

Delivered: from a blank piece of paper to a new mPOS product in customers’ hands in 8 months.

Program, Project, PMO

Program management – technical / business change

Project management – technical / business change

Project governance audit and process re-engineering

Portfolio management | prioritisation

Project Management Office setup

Project audits | turnaround

Proven methodologies for digital projects – agile, hybrid, PMO at pace

Contract | interim assistance

WHAT WE BRING | Expertise in Project Management


Execution Services – establishing advantage through the delivery of the right activities at pace…


Digital Works Consulting worked well in our company, arriving to take a complex and disjointed process into a structured one that was bought into across the company, and now used to deliver smart results ongoing.

Commercial Director, Ukash

Client Success

Internationalization at Ukash.

A market leading alternative payments solution provider, looked to DWC to assist it in its international expansion planning.

The challenge was to target those countries that offered the greatest & most rapid return on investment, while working within the confines of limited resources.

After a three month period, DWC provided an analysis solution which did just that, while re-engineering the market entry process to speed return.

GTM, Sales & Marketing

Go to market planning & execution

Sales and business development

Channel partnership construction

International selection | expansion

Commercial management

Great value Marketing services:

Insight | Blogging | SEO / PPC | CRM management | Lead generation | Email marketing | Event support

Proven methodologies for digital growth – internationalisation, sales planning, social & video

Interim management | handover mentoring | talent sourcing

WHAT WE BRING | Expertise in Business Acceleration


Growth Services - designed to accelerate your business in brand, channel and other GTM areas…


Customer Experience

Company-wide customer experience audits.

Customer-led strategies and change plans.

Organizational readiness, cultural change, training

Appropriate KPI mapping and measurement.

WHAT WE BRING | Expertise in e-Care


Growth Services – optimizing customer experience and the customer contact environment of the organisation…

Contact-Centre Assets & Processes, Systems, Talent

Suitability reviews of all customer contact channels.

Optimized customer contact channel strategies.

Creation or enhancement of digital self-help environments.

New customer care innovation and integration.

Business process optimization; specific and end-to-end.

Customer-care systems and data review.

Architectural and change planning. Legacy system and platform migration

services. Organizational reviews and future

skills mapping.

Commercial Support

Commercial reviews of lead generation, retention, and upsell/cross-sell practices.

RFI/P and commercial vendor selection

introducing dwc (as)

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