intro to platform
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Emerios PlatformDesigned to Drive Customer Acquisitions
Removing Roadblocks
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We understand there are unique challenges faced by organizations in high growth mode and we are confident that our platform can play an important role in increasing your share in the marketplace.
TALENT MANAGEMENT ROADBLOCKS
• Lengthy onboarding solutions• Ineffective training delivery and certifications• Burdensome background and drug testing processes
CUSTOMER EXPERIENCE ROADBLOCKS
• Low conversion rates due to existing processes• Underperforming legacy systems• Lengthy customer handling times
COMPLIANCE ROADBLOCKS
• Lack of real-time visibility into team member locations• Unqualified agents selling in the field• Third party vendor oversight
Where Emerios Fits In
You Create You GrowWe Deliver
Client Responsible Emerios Responsible
We specialize in designing integrated Omni-channel systems that streamline processes, improve conversion rates, and enable compliance as a competitive advantage across mobile, web, and call center ordering. Your team owns marketing and customer care and we facilitate customer acquisitions.
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Signup• In Person• Online • Call Center
Marketing• Prices• Packages• Promotions
We Acquire
Serve• Activate• Bill• Care
Customers • Reporting
• Analytics
• Quality
5 Factors Influencing Customer Acquisitions
Customer
Time to Hire
Training
HandlingTime
ConversionRate
Quality
Whether it’s in person, on the web, or through a call center, companies must ensure customers’ experiences are smooth, secure, and effortless. The rate that a company can add new subscribers is predicated on these 5 Factors:
1- Time to Hire: The length of time for a new employee or contractor to start.
2- Training: The level of understanding of products, features, benefits, and pricing. 3- Handling Time: The amount of time it takes for a customer to complete their application.
4- Conversion Rate: A combination of factors that drive new, higher quality customers and experiences.
5- Quality: Meeting business requirements, compliance rules, alerts, and ensuring visibility.
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Emerios Improves All 5 Factors
The Talent Module equips and empowers your staff to confidently engage customers.
The Customer Engagement Module creates exceptional experiences for your customers.
The Business Management Module empowers leadership teams with actionable insights and intel.
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Improved Time to Hire +
Better Training
Handling Time +
Conversion Rate
Revenue Growth&
Customer Retention&
Return on Investment
Compliance Controls+
Business Intelligence
Measured Success
52% Revenue Growth
10% Improvements
We measure success in terms of our client’s growth. We ensure all aspects of the customer acquisition process are cared for with the consideration and attention required to meet their growing demands.
As an example, just a 10% improvement to the 5 Factors can lead to 52% annual revenue growth:
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Getting Started is SimpleYour team sends us all the business rules, requirements, and program information. Once we have all the necessary API information, we’ll white-label and configure the platform and be on our way.
Through a collaborative process we will design and agree to a product roadmap that prioritizes your needs.
Push • Prices• Requirements• Rules
Capture• In Person• Web Orders• Call Center
Add• Activation • Billing• Service
Configure Launch Grow
API API
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Whether you’re looking to deploy an electronic enrollment app to streamline your customer signup process and improve third party validations
or
you’re ready for a full Omni-channel deployment, we’d love to walk you through a demo of the Emerios Platform.
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Emerios Advantage
Our Development team consists of integration experts, seasoned engineers, and agile innovators. Our Client Success leadership team has decades of experience launching nationwide D2D, B2B, and Retail programs for leading energy, telecom, cable, and security companies.
We deliver meaningful expertise in cloud-based digital and in person customer acquisition services and we are committed to more than just supporting our client’s business – we have a desire to improve its end-to-end customer experience, spark innovation, and drive value through results.
Thank You!
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Contact Info CHELSEA RIVERAClient Engagement [email protected] | 949-304-7003
CALEN [email protected] | 619-203-6414
Click HERE to schedule a demo