intranet toolkits bonnie burwell & stephen abram
DESCRIPTION
Intranet Toolkits Bonnie Burwell & Stephen Abram. Presentation at InfoToday 2001 New York: May 2001. Barriers to Success. KM and Intranets 53%Culture 20% Immaturity of Technology 15% Immaturity of Industry 9%Cost 3%Lack of Need Source : Delphi Survey of Knowledge Management. - PowerPoint PPT PresentationTRANSCRIPT
Intranet ToolkitsBonnie Burwell & Stephen Abram
Presentation at InfoToday 2001
New York: May 2001
Barriers to Success
KM and Intranets• 53% Culture• 20% Immaturity of Technology• 15% Immaturity of Industry• 9% Cost• 3% Lack of Need
• Source: Delphi Survey of Knowledge Management
What’s an Intranet Toolkit?
“The provision of software applications to integrate internal and external content without disturbing the look & feel of a client intranet. An out of the box solution.”
What’s an Intranet Toolkit?
“A collection of tools that enables information professionals to populate their intranet with targeted research solutions.”
What’s an Intranet Toolkit?
“A way for end-users to get high-value information and functionality without having to learn about all the tools for extraction.”
Simply . . .
“Software tools designed specifically to facilitate the integration of external content on to the intranet.”
From Toolkits to Solutions
INTRANET TOOLKIT
Software applications designed to facilitate the integration of external content into an intranet
INTRANET SOLUTION
Software applications Content packaging Services e.g.
consulting & design
What We’ll Cover
Comparing Tool Types and Capabilities
Vendor Update Highlights
Making Decisions and Choices
Latest Developments and Future Directions
Tool Types & Capabilities Basic tool types
Search
Deliver
Link
The ApproachEnterprise Specific or “Out-of-the-Box”
Customization Features Content Management Features
Basic Tool Types
SEARCH DELIVERY LINK
Live” content – useris connected to theservice
Tools includeSearch templatesPreconstructedsearches
Archival content –external and/orinternal
RESULTS ofpreconstructedsearches aredelivered to theintranet
Users do no actualsearching
Links to selectedcontent:
Specific content atvendor site(from documents todatabases)
Other websites
Other parts of theintranet
Sample Search Tools
Ready Made & Custom Search Forms Search Tool
Search Module (Factiva)
Pre-constructed SearchesHot Topic Title Lists (Dialog)
DJI Direct Links & Intelligent Searches (Factiva)
Shared News Topics (LEXIS-NEXIS)
Archival Search Tools SmartLogik (Dialog)
Sample Delivery Tools
Dialog Monitor
Factiva Publisher
LEXIS-NEXIS’ Intranet Publisher
West Group’s IntraClip
The Approach
Enterprise Specific For clients with “high
end” needs Characterized by:
– consulting services
– partnerships with software developers, integrators & solutions providers
Out-of-the-Box For clients with less
complex needs More and simpler
tools to make clients more self-sufficient
Customization Features
Content selection and packaging Interface “look and feel”
colour, style & layout
Variations of specific tools Personalization is a further refinement
Content Management Features
Filter for the most relevant
Highlight the critical
Rank articles
Add commentary
Update - Dialog Highlights
SmartLogik, developed by Brightstation as part of k-working suite, can be purchased as addition to Dialog Intranet Toolkit
Searches archived data stored on server - whether from Dialog or other sources
Emphasis on consulting service
Update - Factiva Highlights
Emphasis on integration: content and/or applications
Factiva Integration includes Factiva Publisher and Factiva Search Module
Publisher is content feed & server application combining redistributable content from DJI & RBB
Update - LEXIS-NEXIS Highlights
New set of tools to be launched this week called L-N Intranet Publisher
New toolkit is hosted on L-N server - no software or hardware installation required. “Turnkey” solution
Features customization, personalization & content management
Update - West Group Highlights
Intranet Solutions brings old & new tools under one umbrella - West NetSolutions
Most of 6 components in suite can be used without intranet - e.g. company research pages
Components comprised of content packages
current awareness services
easy access to popular West content
Making Decisions & Choices
Some questions to ask:
How will the addition of external content enhance our intranet?
How much of the critical content is available and from whom?
Where are we at in the development of our intranet?
What are the associated costs?
More Questions to Ask
What are the product technical requirements?
How much in-house content management and technical support is available?
Will out-of-the-box work or do we need a customized product? (See above question)
What are the levels of our clients’ information literacy and expectations?
Latest Developments & Future Directions
Products becoming increasingly sophisticated Development rather than adaptation Emphasis on seamless delivery Personalization More integration of internal and external content Tracking capabilities expanded Classification & taxonomy development
How do I find out more?
• Intranet Professional: Managing Knowledge Ecosystems
• Future issues will cover each toolkits in depth as a feature article
• Case studies from “real” life - know someone?• Links, pointers and tips
• See the Information Today booth for subscription information (a bargain at $79.95 US/year)
Thanks
• Stephen Abram– [email protected]
• Jane Dysart– Co-Editor - Intranet Professional– [email protected]
• Rebecca Jones– Co-editor - Intranet Professional– [email protected]
