intralife2011_jamesrobertson
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Intralife 2011: Dette må være med i mobilversjonen av intranettet, by James RobertsonTRANSCRIPT
Delivering a mobile enterprise
James Robertson, Step Two Designs
Email: [email protected] Twitter: s2d_jamesr
Step Two Designs (www.steptwo.com.au) Europe • May 2011
{ The world has changed }
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Step Two Designs (www.steptwo.com.au) Europe • May 2011
{ What about staff in our organisations? }
Four types of enterprise mobility
Step Two Designs (www.steptwo.com.au) Europe • May 2011
3. Fieldforce automation 4. Desktop replacement
1. Mobile connectivity 2. Mobile productivity
Step Two Designs (www.steptwo.com.au) Europe • May 2011
1. Mobile connectivity
Email Address book
Calendar
Real-time comms, presence awareness Corporate and operational news
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Screenshot provided courtesy of TDC Mobile
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Focus is on knowledge workers Provide always-available functionality
Not a desktop replacement
Very different design approaches Integrate with device capabilities
2. Mobile productivity
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Screenshot provided courtesy of UK Parliament
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Screenshot provided courtesy of QUT
Step Two Designs (www.steptwo.com.au) Europe • May 2011
This has been happening for more than a decade Dedicated, often ruggedised devices
Single-purpose applications
Offline synchronisation with back-end systems Huge productivity benefits
3. Fieldforce automation
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Why is it that senior management get all the cool toys first!?
Mobile versions of desktop tools
3G and wi-fi connectivity Very different from other three scenarios
4. Desktop replacement
Delivering a mobile enterprise
Step Two Designs (www.steptwo.com.au) Europe • May 2011
1st PRINCIPLE Don’t deliver a “mobile version” of your intranet
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Step Two Designs (www.steptwo.com.au) Europe • May 2011
2nd PRINCIPLE Target true mobile and field needs
Step Two Designs (www.steptwo.com.au) Europe • May 2011
{ What six things do staff need on their
mobile devices? }
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Screenshots provided courtesy of UK Parliament
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Screenshot provided courtesy of UK Parliament
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Screenshots provided courtesy of UK Parliament
Step Two Designs (www.steptwo.com.au) Europe • May 2011
3rd PRINCIPLE Mobile devices are personal devices
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Screenshot provided courtesy of QUT
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Screenshot provided courtesy of QUT
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Screenshot provided courtesy of QUT
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Screenshot provided courtesy of QUT
Step Two Designs (www.steptwo.com.au) Europe • May 2011
4th PRINCIPLE Reach the broadest range of devices
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Screenshot provided courtesy of QUT
Step Two Designs (www.steptwo.com.au) Europe • May 2011
5th PRINCIPLE Have a mobile enterprise strategy
Step Two Designs (www.steptwo.com.au) Europe • May 2011
Who and what?
What are the common tasks for mobile devices?
Key information needed?
Enterprise systems?
One-way or two-way?
What mobile capabilities should be used?
Are there key groups of staff with specific needs?
Where?
Where in Australia must it work?
What other countries and networks should be supported?
Will international roaming be supported?
Step Two Designs (www.steptwo.com.au) Europe • May 2011
How?
What devices will be supported?
Will phones be provided?
How to gain access?
In-house developed, or third-party?
Security?
Data protection?
When?
What will be delivered initially?
Longer-term vision?
Phased approach?
How to respond to new devices and capabilities?
Step Two Designs (www.steptwo.com.au) Europe • May 2011
How much?
What is the budget for delivering mobile functionality?
How will data charges incurred by staff be covered?
Why?
Business benefits?
How will these be measured?
How will core business needs be supported?
How does mobile support long-term strategic plans?
Step Two Designs (www.steptwo.com.au) Europe • May 2011
6th PRINCIPLE Start simple, and target business needs
Step Two Designs (www.steptwo.com.au) Europe • May 2011
The Intranet Innovation Awards are now open for entries: www.steptwo.com.au/iia
It’s free to enter, and your chance to win a lovely glass trophy!
(Closing date is May 31)
Step Two Designs (www.steptwo.com.au) Europe • May 2011
James Robertson, Step Two Designs
Email: [email protected]
Twitter: s2d_jamesr
Website: www.steptwo.com.au
Blog: www.steptwo.com.au/columntwo
Articles: www.steptwo.com.au/subscribe