intra-group conflict in student

8/16/2019 Intra-group Conflict in Student

1/24

Submitted to:

Dr. Nadeem Dogar

Submitted By:

Anam Sarfaraz (L1F15MSMG0010

Ma!ira Naeem (L1F15MSMG001"

#obina $azer (L1F15MSMG000%

Nimra Ma&'ood (L1F15MSMG001%

Muneeb A!mad #a)ut (L1F15MSMG000*

INTRA GROUP CONFLICTS


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Contents1 +o)i,: -ntra Grou) onf/i,t'................................................................................................................

-dentifi,ation of re'ear,! )rob/em (#e'ear,! Ga) and )rob/em 'tatement.........................................

* Literature #eie2................................................................................................................................"

*.1 onf/i,t........................................................................................................................................"

*. +y)e' of onf/i,t'........................................................................................................................"

*..1 #e/ation'!i) onf/i,t:.........................................................................................................."

*.. +a'3 onf/i,t:......................................................................................................................."

*..* 4ro,e'' onf/i,t:..................................................................................................................5

*.* onf/i,t #e'o/ution Strategie'.....................................................................................................5

*.*.1 om)etition.........................................................................................................................

*.*. o//aborating.......................................................................................................................

*.*.* Aoiding..............................................................................................................................

*.*." A,,ommodating...................................................................................................................

*.*.5 om)romi'ing.....................................................................................................................

" S)e,ifying t!e )ur)o'e of re'ear,!......................................................................................................6

5 Determining ')e,ifi, re'ear,! &ue'tion'..............................................................................................6

S)e,ifi,ation of a on,e)tua/ frame2or3 7(Set of )ro)o'ition'.........................................................8

% #e'ear,! Met!odo/ogy........................................................................................................................ 8

6 Logi, of &ue'tion' to be a'3ed from tea,!er' and fo,u' grou) re')ondent'.................................. ....10

8 -nterie2' and fo,u' grou)' re')on'e'..............................................................................................1

10 Ana/y'i'.............................................................................................................................................1

11 Finding' and on,/u'ion................................................................................................................ ...16

1 ontribution':.................................................................................................................................... 18

1* Limitation':....................................................................................................................................... 18

1" Future #e,ommendation':................................................................................................................. 18

15 Bib/iogra)!y.......................................................................................Error! Bookmark not defined.

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1 Topi Intra Gro"p Conf#it$

onf/i,t !a' been broad/y defined a' )er,eied in,om)atibi/itie' (Bou/ding9 18 or a' t!e

)er,e)tion'9 !e/d by t!e )artie' ino/ed9 in t!at t!ey !o/d di',re)ant ie2' or !ae inter)er'ona/

in,om)atibi/itie'(e!n9 1885. onf/i,t i' an ineitab/e and )era'ie a')e,t of organizationa/ and

'o,ia/ /ife. -t o,,ur' 2it!in and bet2een indiidua/'9 team'9 grou)' and organization'. onf/i,t !a'

been gien a bad name be,au'e of it' a''o,iation 2it! di'ru)tion9 io/en,e9 ,ii/ di'order9 and 2ar.

+!e'e are 'ome of t!e !armfu/ )otentia/' of ,onf/i,t 2!en it ta3e' a detrimenta/ ,our'e. But 2!en it

ta3e' a ,on'tru,tie ,our'e9 ,onf/i,t i' )otentia//y of ,on'iderab/e )er'ona/ and 'o,ia/ a/ue. -t

)reent' 'tagnation9 it 'timu/ate' intere't and ,urio'ity9 it i' t!e medium t!roug! 2!i,! )rob/em'

,an be aired and ,reatie 'o/ution' dee/o)ed9 and it drie' )er'ona/ and 'o,ia/ ,!ange.

% Identifiation of re$ear& pro'#em (Re$ear& Gap and pro'#em $tatement)

+!e u'e of team' !a' be,ome ;t!e 'o/ution< of t!e 1880' for many of t!e i//' of t!e 2or3)/a,e. =it!

t!e u'e of team'9 !o2eer9 !a' ,ome t!e ,on,ern t!at effi,ien,y and )rodu,tiity may a,tua//y

fa/ter. >?)erien,e a/idate' t!e'e ,on,ern'. +eam meeting' ,an /ead to )oor de,i'ion'9 /o2er

)rodu,tiity9 member di''ati'fa,tion9 and !eig!tened fru'tration (A//en . Ama'on9 1885.

A,,ording to e!n (18859 ear/ier re'ear,! on intra grou) ,onf/i,t' 'ugge'ted t!at ,onf/i,t in grou)'and team' i' detrimenta/ to organizationa/ fun,tioning and t!at i' 2!y mo't re'ear,!er' )aid

attention to it' ,au'e' and ,on'e&uen,e' and ,on'idered it e''entia/ for management to re'o/e

,onf/i,t in an attem)t to aoid grou) dy'fun,tion. But re,ent em)iri,a/ 'tudie' on effe,t of ,onf/i,t

on team )erforman,e 'ugge't t!at ,onf/i,t' ,an a/'o be re/ated to in,rea'ed )erforman,e. +!at i'

2!y organization' !ae moed from effort' to e/iminate ,onf/i,t to effe,tie/y managing ,onf/i,t9

t!ereby a,3no2/edging t!at ,onf/i,t i' an e?)e,ted )!enomenon in grou) 2or3' ($ignite Mi,!ae/

A.9 00.

A' a re'u/t !iring )eo)/e9 2!o ,an manage ,onf/i,t' 2!i/e 2or3ing effe,tie/y in team'9 !a' be,ome

,riti,a/ to organization' (Ana/oui9 1885. +!e member' of an organization are de)endent on ea,!

ot!er and intera,t on dai/y ba'i'. -t i' ineitab/e for t!em to e?)erien,e ,onf/i,t 'o@ t!ey '!ou/d

3no2 !o2 to manage it effe,tie/y (effery Bar3er9 1866. $o2eer t!ere i' eiden,e de)i,ting

/itt/e effort' are being made by unier'itie' in e&ui))ing t!eir bu'ine'' graduate' to !and/e t!e

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ineitab/e ,onf/i,t 2!i,! a2ait' t!em (Lang9 008 and t!i' bring' u' to re'ear,! ga) of our ,urrent

'tudy. +!e re'u/t' of Matt!e2 Lang' (008 'tudy demon'trate t!at ,urrent .S. and NonC.S.

ba'ed bu'ine'' ',!oo/' do not e?!ibit t!e im)ortan,e of ,onf/i,t re'o/ution '3i//' by de'igning and

tea,!ing a ,our'e on t!i' 'ube,t. ;Be,au'e mo't ,o//ege graduate' 2or3 in one form of an

organization or anot!er9 it i' e''entia/ t!at ,onf/i,t management training be em)!a'ized9 e')e,ia//y

in bu'ine'' )rogram'. -n fa,t9 many a,ademi, )rogram' attem)t to mode/ indu'try )ra,ti,e and

a''ign grou) )roe,t' to fa,i/itate t!e team 2or3 and ,onf/i,t re'o/ution '3i//' of t!eir 'tudent'.

$o2eer9 )roe,t' are often a''igned 2it! /imited information regarding !o2 indiidua/' or grou)'

'!ou/d dea/ 2it! ,onf/i,t' t!at may ari'e (Lang9 008


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*.1 Conf#it

A' 'tated aboe9 ,onf/i,t !a' been defined a' )er,eied in,om)atibi/itie' (Bou/ding9 18 or a' t!e

)er,e)tion'9 !e/d by t!e )artie' ino/ed9 in t!at t!ey !o/d di',re)ant ie2' or !ae inter)er'ona/

in,om)atibi/itie' (e!n9 1885. -t i' regarded a' a ten'ion bet2een team member' due to t!e

differen,e in rea/ and ob'ered goa/. rganization' !ae a,,e)ted t!at ,onf/i,t i' ineitab/e and

e?i't'. onf/i,t' mig!t be dy'fun,tiona/ and to 'ome e?tent ,an be u'efu/. Many re'ear,!er' are of

t!e o)inion t!at ,onf/i,t /ead' to innoation and ,!ange in a )arti,u/ar organization (Litterer9 188.

A,,ording to +o'o/d (1881 ,onf/i,t a,t' a' a ,on'tru,tie for,e in an organization by e?)o'ing

un)rofe''iona/ ,ondu,t and !e/)' in moing to2ard' integrity (+o'o/d9 1881.

*.% T-pe$ of Conf#it$

-ntra grou) ,onf/i,t' ,an be ,ategorized into fo//o2ing t!ree broad ,ategorie':

*.%.1 Re#ation$&ip Conf#it

-t e?i't' 2!en t!ere are inter)er'ona/ in,om)atibi/itie' bet2een grou) member' (Earen .A. e!n9

001. #e/ation'!i) ,onf/i,t' a/'o 3no2n a' affe,tie ,onf/i,t' are re/ated to inter)er'ona/

re/ation'!i)' among grou) member'9 u'ua//y ,!ara,terized by annoyan,e9 anger9 and ot!er

)e''imi'ti, fee/ing' ($aro/d Guetz3o29 185". #e'ear,! 'ugge't' t!at 'u,! ,onf/i,t may ari'e due to

differen,e in a/ue'(Danie/ Dru,3man B. .9 1881 or 2!ere t!e ,onf/i,ting )eo)/e fee/ t!e need to

)uni'! t!e o))onent9 or ea,! )er'on determine' it' o2n gain' by in,urring ,o't' to t!e o))onent

)arty (Saaty9 1880. r 2!en t!e ,onf/i,ting )artie' dire,t t!eir fru'tration' to t!e )eo)/e t!at are

ino/ed in grou) or t!ey fig!t oer 'e,ondary i''ue' (Deut',! M. 9 18%%.

*.%.% Ta$k Conf#it

-t e?i't' 2!en t!ere i' a differen,e in o)inion' and ie2)oint' 2!i,! are re/ated to t!e grou) ta'3

a''igned (Earen .A. e!n9 001. Sub'tantie ,onf/i,t ari'e' due to t!e ta'3' )erformed by grou)

member' in,/uding di'agreement' in o)inion' and idea' about t!e ta'3' ($aro/d Guetz3o29 185".

Simi/ar to ,ognitie ,onf/i,t9 it )ertain' to ,onf/i,t about idea' and differen,e' of o)inion about t!e

ta'3 (Ama'on Sa)ienza9 188%.

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*.%.* Proe$$ Conf#it

-t e?i't' 2!en t!ere i' t!e differen,e on t!e argument' of !o2 t!e ,om)/etion of ta'3 2i// moe on

and )rogre'' (Earen .A. e!n9 001. A,,ording to e!n and S!a! (188%9 )ro,e'' ,onf/i,t )ertain'

to i''ue' of duty and re'our,e de/egation9 'u,! a' 2!o '!ou/d do 2!at and !o2 mu,! re')on'ibi/ity

different )eo)/e '!ou/d get. For e?am)/e9 2!en grou) member' di'agree about 2!o'e re')on'ibi/ity

it i' to ,om)/ete a ')e,ifi, duty9 t!ey are e?)erien,ing )ro,e'' ,onf/i,t (e!n9 S!a! 188%.

*.* Conf#it Re$o#"tion Strateie$

=ide/y u'ed te,!ni&ue' for ,onf/i,t re'o/ution from t!e fir't edition of t!e $andboo3 of indu'tria/

and organizationa/ )'y,!o/ogy9 by +!oma' (18% are gien be/o2:

4eo)/e in grou)' a))/y one of t!e'e 'trategie' to re'o/e t!eir ,onf/i,t':

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*.*.1 Competition

At t!i' )oint 2!ere ,on,ern for 'e/f i' !ig! and ,on,ern for ot!er' i' /o2@ grou) member' a))/y

'trategy of ,om)etition for ,onf/i,t re'o/ution. $ere )eo)/e 'tand u) for t!eir o2n rig!t'9 t!ey

defend a )o'ition 2!i,! t!ey be/iee i' ,orre,t9 and try to beat t!e o))onent' 'ide in t!e grou)

(+!oma'9 188.

*.*.% Co##a'oratin

+!i' i' a )oint 2!ere ,on,ern for 'e/f and ,on,ern for ot!er'9 bot! are !ig!. At t!i' )oint grou)

member' be/iee t!at if t!ey 2or3 toget!er in t!e 'ame dire,tion9 t!e re'u/t' 2ou/d be 2!at t!ey

2ant. A))/i,ation of t!i' 'trategy re&uire' mutua/ re')e,t9 ,reatiity in re'o/ing )rob/em'9 and

readine'' to /i'ten to ot!er member' (+!oma'9 188.

*.*.* A+oidin

Aoiding i' t!e o))o'ite of o//aborating. At t!i' )oint ,on,ern for 'e/f and ,on,ern for ot!er'9 bot!

are /o2. A))/i,ation of t!i' 'trategy ,ou/d ta3e t!e form of ta,tfu//y 'ide'te))ing a )rob/em9 or to

)o't)one a )rob/em unti/ a better time9 or to 'im)/y 2it!dra2 from an aggre''ie 'ituation

(+!oma'9 188.

*.*./ Aommodatin

At t!i' )oint ,on,ern for 'e/f i' /o29 but ,on,ern for ot!er' i' !ig!. +!i' 'trategy !e/)' to 3ee) t!e

)ea,e 2it!in grou). -t i' a form of 'e/f/e'' 3indne''9 or to yie/d to ot!er member' )oint of ie2'9 or

to gie in to anot!er member' in'tru,tion' 2!en you 2ou/d 2i'! not to (+!oma'9 188.

*.*.0 Compromi$in

+!i' 'trategy i' at t!e ,enter of t!e matri?. Be,au'e it ,arrie' ,on,ern' of bot! 'ide' but u)Cto 'ome

degree. -t mean' a))/ying gie and ta3e 'trategy among grou) member' and /oo3ing for a &ui,3

re'o/ution of ,onf/i,t in t!e midd/e ground (+!oma'9 188

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/ Speif-in t&e p"rpo$e of re$ear&

Morton Deut',!9 in !i' boo3 ;-nternationa/ $andboo3 f rganizationa/ +eam2or3 And

oo)eratie =or3ing


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3 Speifiation of a Conept"a# frame,ork 4 (Set of propo$ition$)

+!e onf/i,t #e'o/ution +e,!ni&ue' of Eennet! =. +!oma' (18% !ae a/ready been de',ribed in

t!e 'e,tion of Literature #eie2. +!i' 'tudy !o/d' fo//o2ing )ro)o'ition':

1. 4ro)o'ition ne (41: =!et!er ,onf/i,t re'o/ution te,!ni&ue' dee/o)ed by Eennet! =.

+!oma' are a))/i,ab/e on t!e 'tudent' of 4 2!o are 2or3ing in grou)'.

. 4ro)o'ition +2o (4: =!et!er 4 '!ou/d edu,ate it' 'tudent' about ,onf/i,t and it'

re'o/ution te,!ni&ue' by offering a forma/ ,our'e 2it! )ra,ti,a/ im)/i,ation'.

5 Re$ear& 6et&odo#o-

T-pe of Re$ear&

=e are u'ing &ua/itatie re'ear,! te,!ni&ue for t!i' 'tudy be,au'e 2e 2ant to e?)/ore t!e

)!enomenon of intraCgrou) ,onf/i,t'. By u'ing &ua/itatie te,!ni&ue9 2e 2ant to identify intangib/e

fa,tor' and to an'2er ;=!y< and ;$o2< &ue'tion' t!at inf/uen,e 'u,! ,onf/i,t'.

Unit of Ana#-$i$

=e !ae ,ondu,ted t!ree fo,u' grou)' ea,! ,on'i'ting of around 5C% 'tudent' of BBA and fie inC

de)t! interie2' from t!e tea,!er' of 4 Bu'ine'' S,!oo/. +!e 'tudent' 2ere from different

'eme'ter' and t!o'e tea,!er' 2ere 'e/e,ted 2!o tea,! different ,our'e' to t!e'e 'tudent'. -t 2i//

!e/) uneart! genuine re')on'e' regarding t!e ,onf/i,t' 'tudent' fa,e 2!i/e 2or3ing in grou)'.

=ritten ,on'ent of re')ondent' !ad been ta3en by te//ing t!em t!e )ur)o'e of t!i' re'ear,!9 before

a'3ing any &ue'tion from t!em. #e')ondent' !ad been 'e/e,ted by giing t!em a brief introdu,tion

about t!i' 'tudy. Briefing on 'tudy !ad been gien to 'tudent' 2it! t!e ,on'ent of re')e,tie tea,!er

by a))roa,!ing tea,!er' in t!eir offi,e'. Fo,u' grou)' 2ere ,ondu,ted in unier'ity )remi'e' 2it!

t!e )ermi''ion of A''o,iate Dean of 4 Bu'ine'' S,!oo/. -nterie2' 2ere ,ondu,ted in t!e

offi,e' of tea,!er' by fo//o2ing a )ro)er format and getting a 'igned )ermi''ion /etter from our

re'ear,! 'u)eri'or and from t!e dean offi,e of 4 Bu'ine'' S,!oo/. Fo,u' grou)' and interie2'

bot! ,on'i't of o)enCended &ue'tion'. Fo,u' grou)' /a't' for about 80 minute' and interie2' 2ere

',!edu/ed for about 50 minute' ea,!. A// 'e''ion' 2ere audio ta)eCre,orded9 tran',ribed9 and

ana/yzed by a 'et )ro,edure for &ua/itatie ana/y'i' to an'2er t!e re'ear,! &ue'tion of t!i' 'tudy.

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7 Loi of 2"e$tion$ to 'e a$ked from tea&er$ and fo"$ ro"p re$pondent$

Fo//o2ing &ue'tion' 2ere being a'3ed by re')ondent' in interie2' and fo,u' grou) 'e''ion':

Sr.No.

8"e$tion$ Tea&er$9 per$peti+e St"dent$9 per$peti+e

1 Do you t!in3 ,onf/i,t' are

ineitab/e in grou) 2or3H

+!i' &ue'tion 2i// !e/) u' to

3no2 t!at to 2!at e?tent'tudent' bring t!eir ,onf/i,t'

o,,urring in grou) ta'3' to

tea,!er'. -t 2i// a/'o !e/) u'

to 3no2 t!e ie2)oint' of tea,!er' on t!e ineitabi/ity

of ,onf/i,t' in grou) ta'3'.

onf/i,t' u'ua//y o,,ur in

grou)'. +!i' &ue'tion 2i//fa,i/itate re')ondent to 'tart

t!in3ing on t!e gien to)i, and

bring t!em on ,ommon board.

+!roug! t!i' &ue'tion eeryone2i// re')ond and ,onfiden,e 2i//

be dee/o)ed for furt!er

)arti,i)ation.

$o2 2ou/d you e?)/ain,onf/i,t ba'ed on your

e?)erien,eH

+!i' &ue'tion 2i// aid u' to3no2 2!at tea,!er'

)er,eie about ,onf/i,t'

ba'ed on t!eir e?)erien,e'.

-t 2i// !e/) u' to identify t!ety)e' of ,onf/i,t'.

+!i' &ue'tion 2i// aid u' to 3no22!at 'tudent' )er,eie about

,onf/i,t' ba'ed on t!eir

e?)erien,e'.

* $ae you forma//y beentaug!t about ,onf/i,t and

it' re'o/ution te,!ni&ue'H

+!i' &ue'tion 2i// !e/) u' toa/idate our a''um)tion t!at

BBA($on'. 'tudent' are

not been forma//y taug!t

about onf/i,t re'o/utionte,!ni&ue'. +!i' 2i// gie u'

detai/' about t!e ,our'e,ontent in 2!i,! t!ey are

tea,!ing ,onf/i,t a' a to)i,.

+!i' &ue'tion 2i// !e/) u' toa/idate our a''um)tion t!at

BBA($on'. 'tudent' are not

been forma//y taug!t about

onf/i,t re'o/ution '3i//'. +!i'2i// a/'o !e/) u' to get detai/'

regarding t!e 'ube,t' in 2!i,!,onf/i,t i' being taug!t u't a' a

to)i,.

" =!at 2ere t!e rea'on' of t!e ,onf/i,t' bet2een

grou)'H

+!i' 2i// !e/) u' to 3no2about t!e rea'on' 'tudent'

,ome u) 2it! to t!e

tea,!er' regarding t!eir grou) ta'3 ,onf/i,t'H

-t 2i// !e/) u' to get to t!e root,au'e' of ,onf/i,t' in grou)'.

5 $o2 do you re'o/e

,onf/i,t'H

-t 2i// !e/) u' to 3no2 !o2

tea,!er' a''i't 'tudent' tore'o/e t!eir intraCgrou)

,onf/i,t'.

-t 2i// !e/) u' to identify t!at

!o2 do 'tudent' 2or3ing ingrou)' re'o/e t!eir ,onf/i,t'

)roided t!e fa,t t!at t!ey are

not forma//y edu,ated about

,onf/i,t and it' re'o/ution

t!roug! a )ro)er ,our'e.

=!at are t!e +!i' 2i// !e/) u' to 3no2 +!i' 2i// !e/) u' to 3no2

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effe,t'Iaftermat!' of

,onf/i,t' bet2een grou)'H

2!et!er t!e ,onf/i,t' are

)o'itie or negatie.-t 2i// a/'o !e/) u' to 3no2

!o2 it affe,t' grou)

)erforman,e.

2!et!er t!e ,onf/i,t' are )o'itie

or negatie.-t 2i// a/'o !e/) u' to 3no2 !o2

it affe,t' grou) )erforman,e.

% Do you t!in3 ,onf/i,t andit' re'o/ution te,!ni&ue''!ou/d be taug!t forma//y

t!roug! a ,our'eH

Feedba,3 2i// be ,o//e,tedfrom tea,!er' 2!et!er t!eyt!in3 it '!ou/d be offered a'

a fu//Cf/edge ,our'e or

2or3'!o)'Itraining for

dea/ing 2it! ,onf/i,t'.

-t 2i// !e/) u' to 'ugge't'o/ution' for our 'tudy. =e 2i//3no2 t!at 2!et!er 'tudent' fee/

need for a fu//Cf/edge ,our'e or

t!ere '!ou/d be

2or3'!o)'Itraining )rogram' for dea/ing 2it! ,onf/i,t'

: Inter+ie,$ and fo"$ ro"p$ re$pon$e$

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Fo//o2ing are t!e re')on'e' from 'tudent' and tea,!er' again't different &ue'tion' being a'3ed in

interie2' and fo,u' grou)' 'e''ion' by tea,!er' and 'tudent' re')e,tie/y.

8"e$tion$ Re$pon$e$ from St"dent$ Re$pon$e$ from Tea&er$

Do you t!in3

,onf/i,t' areineitab/e in

grou) 2or3H

onf/i,t' are ineitab/e but t!e

inten'ity or 'eerity of ,onf/i,t'

de)end' on t!e nature of ta'3 to be

,arried out and )er'ona/ity of grou)

member'.

onf/i,t' are ineitab/e. +!ey are )art

of eeryday /ife. +!ey e?i't in eery

unnatura/ entity. onf/i,t' ari'e

be,au'e )eo)/e !ae different mindC

'et and different )er,e)tion'. =it!out

,onf/i,t'9 ,reatiity 'uffer'

$ae youforma//y beentaug!t about

,onf/i,t and it'

re'o/utionte,!ni&ue'H

No forma/ ,our'e i' being taug!t.u't a to)i, on t!e ty)e' of ,onf/i,t'

i' being taug!t in Bu'ine''

onne,tion' (,our'e of 1't 'eme'ter

and rganizationa/ Be!aior (,our'e

of "t! 'eme'ter. $o2eer9 it i' being

taug!t in detai/ in a ,our'e named

;Negotiation and di')ute re'o/ution<

2!i,! i' on/y offered a' an e/e,tie

,our'e to 'tudent' 2it! $# a' t!eir

')e,ia/ization.

No fu// f/edge ,our'e i' being taug!t.+ea,!er' a/'o ,onfirmed t!at on/y a

,!a)ter or a to)i, i' being tou,!ed in

a ,our'e named Bu'ine'' onne,tion'

and anot!er named rganizationa/

Be!aior. =!i/e ,onf/i,t i' being

taug!t in detai/ in a ,our'e named

;Negotiation and di')ute re'o/ution<

2!i,! i' offered a' an e/e,tie ,our'e

to 'tudent' 2it! $# ')e,ia/ization

on/y.

=!at 2ere t!e

rea'on' of t!e

,onf/i,t' bet2eengrou)'H

Student' re)orted di'agreement of

argument'9 mi'under'tanding in

idea'9 differen,e of o)inion' and

)er,e)tion'9 free riding and ego of

grou) member' being maor rea'on'

of ,onf/i,t bet2een grou)'. t!er

rea'on' of intraCgrou) ,onf/i,t

in,/ude /a,3 of ,ommuni,ation

bet2een grou) member'9

+ea,!er' re)orted differen,e in

)er,e)tion' and ie2)oint' and t!e

2ay 'tudent' e?!ibit and dea/ 2it! it

among grou) member' being maor

rea'on' for e?i'ten,e of ,onf/i,t'.

t!er rea'on' in,/ude oert!in3ing9

mi'inter)retation of ot!er' o)inion'9

mi'mat,! of t!oug!t'9 /o2 /ee/' of

to/eran,e9 being )e''imi'ti, and not

11|P a g e


13/24

,om)eten,y )rob/em i.e. t!e 2or3

done by a grou) member i' not u) to

t!e mar3 or to t!e e?)e,tation of

ot!er grou) member'9 defiant

be!aiour to2ard' grou) /eader and

ine&ua/ity of dii'ion of 2or3

being a good /i'tener. 4er'ona/

,!ara,teri'ti,' of 'tudent' /i3e /a,3 of

dida,ti, training9 urge to di',ourage

ot!er member' from )arti,i)ating and

free riding 2!i/e )referring fun oer

'tudie' are a/'o de',ribed a' rea'on'

of ,onf/i,t.

12|P a g e


14/24

$o2 do you

re'o/e ,onf/i,t'H

Student' re'o/e ,onf/i,t' by

di',u''ing matter of ,on,ern 2it!

tea,!er'9 ,om)romi'ing 2it! grou)

member' and by /eaing t!e grou)

on,e t!e )roe,t i' oer and not

2or3ing 2it! 'ame grou) member'

again. Mo't !ard2or3ing 'tudent'

ta3e t!e re')on'ibi/ity on t!eir o2n

3no2ing t!at ot!er team member'

2i// not 2or3 to 'ae !i'I!er grade'.

+ea,!er' re'o/e ,onf/i,t' of 'tudent

by giing ,oun'e/ing to 'tudent' bot!

in ,/a'' and in t!eir re')e,tie offi,e'

2!en 'tudent' i'it tea,!er' 2it! a

)rob/em. Some tea,!er' /eae it on

'tudent' to 'trugg/e and /earn on t!eir

o2n. t!er' u'e t!e met!od of

indiidua/ mar3ing of t!o'e 'tudent'

are 2or3ing on a grou) )roe,t. +!i'

motiate' 'tudent' to 2or3 !ard and

'tay 2it! t!e grou). +ea,!er' a/'o

'tated t!at ,onf/i,t' re'o/e by

tea,!ing 'tudent' !o2 to gie re')e,t

to ea,! ot!er' )oint of ie2' and by

not ,on'idering one 'ided

)er,e)tion'.

13|P a g e


15/24

=!at are t!e

effe,t'Iaftermat!'of ,onf/i,t'

2it!in grou)'H

Student' 'tated t!at 'eere ,onf/i,t'

/ead to 2it!dra2a/Idro) from t!e

,our'e'. =!en ,onf/i,t' ta3e a

detrimenta/ ,our'e t!en )erforman,e

of grou)' a/2ay' 'uffer'. Grou)

)erforman,e i' in,rea'ed 2!en

,onf/i,t' are !and/ed )ro)er/y and

,onf/i,ting 'tudent' 'tart ,om)eting

2it! ea,! ot!er.

+ea,!er' 'tated t!at grou)

)erforman,e de,rea'e' 2!en ta'3

,onf/i,t i' tran'formed into

re/ation'!i) ,onf/i,t or 2!eneer

re/ation'!i) ,onf/i,t e?i't' be,au'e in

'u,! 'ituation' i''ue of ,on,ern i' not

t!e ta'3 2!i,! i' to be done but t!e

)er'on to 2!om ta'3 i' a''igned.

Do you t!in3

,onf/i,t and it'

re'o/utionte,!ni&ue'

'!ou/d be taug!t

forma//y t!roug!a ,our'eH

Student' 'ugge'ted t!at a2arene'' of

,onf/i,t and it' re'o/ution te,!ni&ue'

'!ou/d be )roided from initia/

a,ademi, 'tage' i.e. at ',!oo/ and

,o//ege /ee/9 and a mandatory

,our'e '!ou/d be taug!t to a//

a,ademi, di',i)/ine' undergraduate

/ee/ to dee/o) 'tudent'

under'tanding about it. -t '!ou/d be

taug!t a' a '3i// not a' a t!eory on/y9

u't /i3e )re'entation and

,ommuni,ation '3i//' i' being taug!t

at 4 in four ,our'e'9 ea,! offered

in a different 'eme'ter.

+ea,!er' 2ere of t!e o)inion t!at u't

an introdu,tory ,our'e on t!e 'ube,t

of ,onf/i,t 2i// not 'ere t!e )ur)o'e

of e&ui))ing 'tudent' 2it! ,onf/i,t

re'o/ution '3i//'. =or3'!o)'Itraining'

'!ou/d be ,ondu,ted on t!i' 'ube,t

2!ere 'tudent' '!ou/d be gien 2it!

)ra,ti,a/ grou) a''ignment' to gie

t!em !and' on e?)erien,e of ,onf/i,t

re'o/ution.

1; Ana#-$i$

14|P a g e


16/24

Fo//o2ing

,ategorie'

!ae been

identified

ba'ed on

re')e,tie

,on,e)t'

after

ana/y'i' of

data.

ategorie'

2!i,! are

'u))orted

by

/iteratureare

,onerging

2!i/e t!o'e

2!i,! are

not

'u))orted

by

/iterature

are

diergent.

15|P a g e

Cateor- Conept$ Literat"re S"pport Con+erin Or

i+erin

-neitab/e • naoidab/e

>?i'ten,e

• A/2ay' >?)e,ted

-t i' ineitab/e to e?)erien,e

,onf/i,t'9 'o grou) member'

'!ou/d 3no2 !o2 to managet!em effe,tie/y (effery

Bar3er9 1866.

onf/i,t' are ne,e''ary9

unaoidab/e9 and ineitab/ein grou)'9 and t!e 'our,e'9

)ro,e''e'9 and ,au'e' of

,onf/i,t' ,ou/d be turnedfrom grou)Cde'troying to

grou)Cbui/ding end'

(Aug'burger9 188.

onerging

Dia/ogue • Brain 'torming

• /arifi,ation

• ommuni,ation

Dia/ogue i' a )ro,eduret!roug! 2!i,! 'tudent'

under'tand ea,! ot!erJ'

)er')e,tie.

Dia/ogue ma3e' a )rob/emmeaningfu/ and

,ommuni,ab/e bet2een'tudent' 2it!in a grou)(Mi,!ae/ 4eter'on9 188%.

Brain'treaming and

,/arifi,ation are t2o effe,tie2ay' t!at im)roe dia/ogue.

Brain'treaming )roide

e&ua/ o))ortunity to a//grou) member' to )arti,i)ate

to 'o/e )rob/em.

/arifi,ation )roide' dee)

under'tanding of )rob/em bet2een 'tudent'. (4eter'on9

188%

onerging

Leader'!i) • #e'entment

• #o/e '!aring

=!en grou) /eader doe' not

gie a))ro)riate feedba,3 to

grou) member' about t!eir a''igned ta'39 it ,reate'

)rob/em' (Eatzenba,! #9

188*.

+!e re')on'ibi/ity of grou)ta'3 '!ou/d be e&ua//y

di'tributed among grou)member'. A /eader mu'tma3e 'ure e&ua/ and

unbia'ed a,,ountabi/ity and

/eader mu't be ta'3 oriented.(=etze/9 188

onerging

4/anning •4roa,tie

interention

•+a'3 management

•Dire,tion and

)ur)o'e

La,3 of )/anning 2!i,! )rominent/y in,/ude' )oor

ta'3 management9 and /a,3

of dire,tion and )ur)o'e

/ead' to ,onf/i,t' among

grou) member'. $aing )roa,tie interention among

grou) member' /ead' to

onerging


17/24

11 Findin$ and Con#"$ion

Finding' from data ana/y'i' !ae !e/)ed u' get ba,3 to addre'' our re'ear,! )ro)o'ition' dee/o)edafter /iterature reie2. Fo//o2ing are t!e )ro)o'ition' of t!i' 'tudy:

1. 4ro)o'ition ne (41: =!et!er ,onf/i,t re'o/ution te,!ni&ue' dee/o)ed by Eennet! =.

+!oma' are a))/i,ab/e on t!e 'tudent' of 4 2!o are 2or3ing in grou)'.

. 4ro)o'ition +2o (4: =!et!er 4 '!ou/d edu,ate it' 'tudent' about ,onf/i,t and it'

re'o/ution te,!ni&ue' by offering a forma/ ,our'e 2it! )ra,ti,a/ im)/i,ation'.

n t!e ba'i' of data ,o//e,ted from re')ondent'. =e ree,t our fir't )ro)o'ition be,au'e re')on'e'

de)i,t t!at ,onf/i,t re'o/ution te,!ni&ue' dee/o)ed by Eennet! =. +!oma' are not a))/i,ab/e on

t!e 'tudent' of 4 2!o are 2or3ing in grou)'. A/t!oug! t!ey u'e ,o//aborating and aoiding

,onf/i,t re'o/ution 'ty/e' but t!e ba'e' on 2!i,! t!ey ,!o'e a ,onf/i,t re'o/ution te,!ni&ue are nott!e one' 'ugge'ted by +!oma' i.e. ;on,ern for Se/f< and ;on,ern for t!er'


18/24

1% Contri'"tion$

1. +!i' re'ear,! )roe,t 2i// ,ontribute in bui/ding under'tanding on ,onf/i,t management

re/ated to grou) 2or3 bet2een BBA (!on'. in 4 Bu'ine'' S,!oo/.

. +!e rationa/e of t!i' 'tudy i' to ',rutinize root ,au'e' of ,onf/i,t' in BBA (!on'. in 4Bu'ine'' S,!oo/.

*. +!i' re'ear,! 'tudy 2i// /et reader to 3no2 about !o2 ,onf/i,t' are )er,eied by tea,!er'

and 'tudent'.

". +!i' re'ear,! )roe,t 2i// gie in'ig!t about !o2 ,onf/i,t' are managed by tea,!er' and

'tudent'.

5. +!i' re'ear,! )roe,t 2i// )roide )ie,e of information about !o2 to )reent ,onf/i,t' and

!o2 to re'o/e t!em.

1* Limitation$

1. Due to '!ortage of time9 t!i' 'tudy i' not ,ondu,ted at a broad /ee/.

. +!e ',o)e of t!i' 'tudy i' /imited to 4 Bu'ine'' S,!oo/ (BBA.*. Data ,o//e,tion i' /imited to * fo,u' grou)' and 5 inCde)t! interie2' on/y.

". +e?tua/ A))roa,! ana/y'i' i' u'ed a' a met!od for ana/y'i' on/y.

1/ F"t"re Reommendation$

1. t!er di',i)/ine' '!ou/d be in,/uded for future re'ear,!. t!er unier'itie' from different ,itie' of 4a3i'tan '!ou/d be ino/ed for furt!er data

,o//e,tion.

*. #e')ondent' 2ere of t!e ie2 t!at ta'3 ,onf/i,t often /ead' to re/ation'!i) ,onf/i,t. +!oug!

+ony L. Simon' and #anda// S. 4eter'on in 000 'u))orted t!i' notion of ta'3 ,onf/i,t

/eading to re/ation'!i) ,onf/i,t 2!i/e de,/aring mi'tru't bet2een grou) member' being t!e

,au'e be!ind it. $o2eer9 ery /itt/e 2or3 !a' been done in t!i' area 'o far. Future

&ua/itatie re'ear,! may be ,ondu,ted to e?)/ore a' in 2!y ta'3 ,onf/i,t /ead' to

re/ation'!i) ,onf/i,t.

17|P a g e


19/24

10 Bi'#iorap&-

ALL>N . AMASN9 E. #. (1885. onf/i,t: An im)ortant dimen'ion in 'u,,e''fu/ management

team'. Organizational Dynamics, 24 (2)9 0C*5.

Ama'on A. 188. Di'tingui'!ing effe,t' of fun,tiona/ and dy'fun,tiona/ ,onf/i,t on 'trategi,

de,i'ion ma3ing: #e'o/ing a )arado? for to) management team'. A,ademy of Management

ourna/9 *8: 1*71"6.

Ana/oui9 F. (1885. Management '3i//' and 'enior management effe,tiene''. International ournal

o! Pu"lic #ector $anagement %ol& ' ()9 5C6.

Aug'burger9 D. =. (188. on!lict $e*iation Across ultures+ Pathays an* Patterns&

=e'tmin'ter o!n Eno? 4re''.

Bou/ding9 E. >. (18. on!lict an* *e!ense+ A general theory& ?ford9 >ng/and: $ar)er.

Danie/ Dru,3man9 B. . (1881. Ka/ue Differen,e' and onf/i,t #e'o/ution. ournal o! on!lict

Resolution 9 5%1C58*.

Deut',! M. (18%%. +!e re'o/ution of ,onf/i,t: on'tru,tie and de'tru,tie )ro,e''e'. .

Deut',!9 =e't9 M. A.9 +o'o/d9 D.9 Smit!9 E. G. (>d'..(006. -nternationa/ !andboo3 of

organizationa/ team2or3 and ,oo)eratie 2or3ing.o!n =i/ey Son'.

Froyd9 . (n.d.. htt-+..&!oun*ationcoalition&org.team& #etrieed from

222.foundation,oa/ition.org.

$aro/d Guetz3o29 . G. (185". An Ana/y'i' of onf/i,t in De,i'ionCMa3ing Grou)'. /uman

Relations 9 *%C*6.

$ignite Mi,!ae/ A.9 +. M. (00. A''e''ing t!e onf/i,t #e'o/ution 4rofi/e' of >merging

-nformation Sy'tem' 4rofe''iona/'. ournal o! In!ormation #ystems 0*ucation, %ol& 1 (4)9 *15C

*".

effery Bar3er9 D. +. (1866. onf/i,t A))roa,!e' of >ffe,tie and -neffe,tie 4roe,t Manager': A

Fie/d Study in a Matri? rganization. ournal o! $anagement #tu*ies 9 Ko/.5(9 1%C1%6.

e!n9 E. A. (1885. A mu/timet!od e?amination of t!e benefit' and detriment' of intragrou)

,onf/i,t. A*ministrative #cience Quarterly 9 5C6.

18|P a g e


20/24

e!n and S!a!9 188%. e!n E.9 S!a! 4. 188%. -nter)er'ona/ re/ation'!i)' and ta'3 )erforman,e: An

e?amination of mediating )ro,e''e' in friend'!i) and a,&uaintan,e grou)'. ourna/ of 4er'ona/ity

and So,ia/ 4'y,!o/ogy9 %: %%57%80

e!n9 E. A.9 Manni?9 >. A. (001. +!e dynami, nature of ,onf/i,t: A /ongitudina/ 'tudy of

intragrou) ,onf/i,t and grou) )erforman,e. A,ademy of management ourna/9 ""(9 *6C51.

Eatzenba,! #9 S. D. (188*. he is*om o! teams& Ne2 or3: $ar)er o//in'. effery Bar3er9 D. +.

(1866. onf/i,t A))roa,!e' of >ffe,tie and -neffe,tie 4roe,t Manager': A Fie/d Study in a

Matri? rganization. ournal o! $anagement #tu*ies 9 Ko/.5(9 1%C1%6.

Eennet!.=.+!oma'. (188. onf/i,t and onf/i,t Management: #ef/e,tion' and u)date. ournal o!

Organizational 3ehaviour 9 Ko/.1*9 5C%".

Lang9 M. (008. onf/i,t management: A ga) in bu'ine'' edu,ation ,urri,u/a. ournal o!

0*ucation !or 3usiness, %ol& '4 (4), 9 "0C"5.

Litterer9 . A. (188. onf/i,t in rganization. Aca*emy o! $anagement 9 Ko/.8(*9 1%6C16.

Lim $a !an9 .C$. . (010. onf/i,t from team2or3 in )roe,tCba'ed ,o//aboratie /earning. -n

Per!ormance Im-rovement ()). *76.

Mi,!ae/ 4eter'on9 >. (188%. S3i//' to >n!an,e 4rob/emCba'ed Learning. 1C6.

4eter'on9 M. (188%. A teamCba'ed a))roa,! to )rob/emba'ed. ournal on 0cellence in ollege

eaching .

4eter'on9 +. L. (000. +a'3 onf/i,t and #e/ation'!i) onf/i,t in +o) Management +eam': +!e

4iota/ #o/e of -ntragrou) +ru't. ournal o! A--lie* Psychology, '5(19 10C111.

Saaty9 +. L. (1880. +$> ANAL+- $->#A#$ 4#>SS -N NFL-+ MANAG>M>N+.

International ournal o! on!lict $anagement 9 "%C6.

+!oma'9 E. =. (188. ,onf/i,t and onf/i,t Management: #ef/e,tion' and )date. ournal o!

Organizational 3ehavior 9 5C%".

+!oma'9 E. =. (18%. /an*"oo6 o! in*ustrial an* organizational -sychology& !i,ago: #and

M,Na//y 4ub/i'!er'.

19|P a g e


21/24

+o'o/d9 D. (1881. #ig!t' and #e')on'ibi/tie' of di''ent: oo)eratie onf/i,t. 0m-loyee

Res-onsi"ilities an* Rights ournal 9 Ko/."(19 1*C*.

=etze/9 M. S. (188. Dee/o)ing t!e ro/e of t!e tutorIfa,i/itator. -ostgra*uate me*ical journal 9

"%"C%.

20|P a g e


22/24

13 Appendi<

8"e$tionnaire

1. Do you t!in3 ,onf/i,t' are ineitab/e in grou) 2or3H

. $o2 2ou/d you e?)/ain ,onf/i,t ba'ed on your e?)erien,eH

*. =!at 2ere t!e rea'on' of t!e ,onf/i,t' bet2een grou)'H

". $o2 do you re'o/e ,onf/i,t'H

5. =!at are t!e effe,t'Iaftermat!' of ,onf/i,t' 2it!in grou)'H

. $ae you forma//y been taug!t about ,onf/i,t and it' re'o/ution te,!ni&ue'H

%. Do you t!in3 ,onf/i,t and it' re'o/ution te,!ni&ue' '!ou/d be taug!t forma//y t!roug! a

,our'eH

21|P a g e


23/24

INTRA GROUP CONFLICTS

Informed Con$ent Form

Introd"tion

ou are inited to oin a re'ear,! 'tudy to /oo3 at -ntra Grou) onf/i,t'. -n t!i' re'ear,! 'tudy9 2e

are ine'tigating t!e rea'on' t!at ,au'e ,onf/i,t' among 'tudent' 2!i/e 2or3ing in grou)'9 and !o2

t!ey manage it and re'o/e t!o'e ,onf/i,t'9 )roided t!at no )ro)er ,our'e on ,onf/i,t re'o/utionte,!ni&ue' !a' been taug!t to t!em at t!eir undergraduate )rogram in 4 Bu'ine'' S,!oo/.

-f you de,ide to )arti,i)ate you 2i// be a'3ed to ,ontribute your t!oug!t' and argument' in t!edi',u''ion t!at 2i// be !e/d in a fo,u' grou). +!i' 2i// ta3e you about 'i?ty minute'. our

information 2i// remain ,onfidentia/9 and 2e a''ure you t!at it 2i// be )rote,ted from any

unaut!orized di',/o'ure9 tam)ering9 or damage.

+!e di',u''ion 2i// be audio ta)ed for our re,ord.

-9 t!e under'igned9 ,onfirm t!at ()/ea'e ti,3 bo? a' a))ro)riate:

1.

- !ae read and under'tood t!e information about t!e )roe,t.

.

- !ae been gien t!e o))ortunity to a'3 &ue'tion' about t!e )roe,t and my )arti,i)ation.

*

.

- o/untari/y agree to )arti,i)ate in t!e )roe,t.

".

- under'tand - ,an 2it!dra2 at any time 2it!out giing rea'on' and t!at - 2i// not be )ena/ized for 2it!dra2ing nor 2i// - be &ue'tioned on 2!y - !ae 2it!dra2n.

5

.

+!e a''uran,e regarding ,onfidentia/ity !a' been di',/o'ed to me.

.

- agree for audio re,ording of t!e di',u''ion.

%

.

Se/e,t on/y one of t!e fo//o2ing:

• - 2ou/d /i3e my name u'ed and under'tand 2!at - !ae 'aid or 2ritten a' )art

of t!i' 'tudy 2i// be u'ed in re)ort'9 )ub/i,ation' and ot!er re'ear,! out)ut'

'o t!at anyt!ing - !ae ,ontributed to t!i' )roe,t ,an be re,ognized.

• - do not 2ant my name u'ed in t!i' )roe,t.

6

.

- agree to 'ign and date t!i' informed ,on'ent form.

Name of 4arti,i)ant Signature Date

22|P a g e


24/24

intra-group conflict in student

Documents