The Banking and Corporate Finance Training Specialist

Interviewing Skills

This course can be presented in-house or via webinar for you on a date of your choosing

http://redcliffetraining.com enquiries@redcliffetraining.co.uk

+44 (0)20 7387 4484

Course Overview

Your course director has spent more than 40 years in the banking and financial sector, much of it in a senior managerial/Director role. He is a former Institute of Banking Lecturer,

having gained distinctions in the exams. He is a subject matter aspect on all aspects of retail, corporate and global banking, including risk management and regulatory compliance

as well as soft skills. Mark has trained extensively at both leading global financial institutions and smaller

bespoke specialists as well as legal practices. He recently completed a major soft skills training course for the legal department of Nordea Bank.

He has delivered extensive programmes in all parts of the world including the USA, Europe, MENA, Africa and Hong Kong. He is currently an accredited Master Trainer at the world’s

biggest global bank.

Interviewing skills, which by definition include the ability to hold a powerful and skilful

conversation, have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of this skill. Contrary to urban

myth, few of us are born with this skill, instead most have either practised or learned from mistakes.

This workshop has been designed to assist delegates to improve their interviewing skills in general and their conversational skills in particular leading to more effective interviews

when working with, for and alongside others.

Interviewing – The Basics Importance of interviewing skills

Identifying types of interviews Understanding pre-employment testing

Success factors Identifying success factors Defining a job

Analysing and defining the culture Success factors

Case Study/Exercise to Suit

Interviewing – The Basics Communication styles

Conversational styles The qualities of a successful interviewer/communicator Defining persuasion and influence

Self- belief, confidence & assertiveness Communication flow

Framing conversations Non-verbal communication Inter-personal skills

Case Study/Exercise to Suit

Background of the trainer

Course Overview

Course Content

http://redcliffetraining.com enquiries@redcliffetraining.co.uk

+44 (0)20 7387 4484

Planning & Preparing

The PEACE Model Identifying lead questions Identifying sample lead questions

Planning an agenda Customizing an interview

Preparing for an interview Preparing the office Ensuring privacy

Identifying personality styles Case Study/Exercise to Suit

Handling and Conducting the Interviews

Handling an interview Identifying types of candidates

Understanding the importance of silence Conducting an interview Opening the interview

Gathering information Closing the interview

Taking notes Case Study/Exercise to Suit

Interviewing – The Basics

Communication styles Case Study/Exercise to Suit

The Outcome Evaluating the interview

Identifying types of bias Evaluating a the interviewee

Making a decision Follow ups

Missing information Case Study/Exercise to Suit

Following Up the Interview Following up after an interview

Finding the appropriate outcome Identifying steps to follow up

Understanding self-evaluation Case Study/Exercise to Suit

E-Learning This course can also be presented as a bespoke e-learning programme created by you to

fit your exact requirements.