intership report new
TRANSCRIPT
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C!r"#$#%"! '$ "(! S)*!r+#'r
T(# # "' %!r"#$- "(", "(! ")- r!*'r" '/ PROSPECT OF A GORIOUS CA
CENTER INDUSTRY IN BANGADESH # '/! - "(! S($# M. Mr)$ *r"#
$)$#4!/" #$ r!5)#r!4!/" '$ M"!r '$ B)#/! A4#/#"r"#'/ !6r!! $r'4 IBAIS
)/#+!r#"-. T(# ")- ( !!/ %rr#! ')" )/!r 4- 6)#!#/! / # r!%'r '$
"(! '/$#r! 'r8! %rr#! ')" )%%!$)-.
S#6/")r! & D"!
Dr. MUHAMMAD FARID UDDIN
PROFESSOR & PROCTOR
HEAD, DEPT OF BUSINESS ADMINISTRATION
IBAIS U/#+!r#"-
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Declaration
I ' (!r!- '!4/- !%r! "(" "(! 'r8 *r!!/"! #/ "(# ")- r!*'r" ( !!/
%rr#! ')" - 4! / ( /'" !!/ *r!+#')- )4#""! "' /- '"(!r
)/#+!r#"-%'!6! $'r /- %!4#% 5)#$#%"#'/%!r"#$#%"! 'r !6r!!.
T(! 'r8 I (+! '/!, '! /'" r!%( /- %'*-r#6(".
I $)r"(!r )/!r"8! "' #/!4/#"- "(! U/#+!r#"- 6#/" /- ' 'r 46! r##/6
$r'4 r!%( '$ "(! $'r!6'#/6 '#6"#'/
S#6/")r! & D"!
SHAFI MD. MARUF
ID: 0202093207
BATCH: 32ND,
PROGRAM: MBA, IBAIS U/#+!r#"-
A*r# 10"(2012
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Dr. MUHAMMAD FARID UDDIN
PROFESSOR & PROCTOR
HEAD, DEPT OF BUSINESS ADMINISTRATION
IBAIS U/#+!r#"-
Su!ect: Su"i##ion o$ Intern#%i& re&ort
D!r S#r:
H!r! # "(! r!*'r" '/ PROSPECT OF A GORIOUS CA CENTER INDUSTRY INBANGADESH. T(# #6/! - -') '/ Mr%( 31 "2012. I (+! r!/!r! 4-!" "' #4*!4!/" "(! 6)#!#/! "(" -') *r'+#! 4! #/"!r4#""!/"-. T(! r!*'r" # ()4! ")- '/ / !+)"#'/ '$ 6'r#') % %!/"!r #/)"r- #/ B/6!(.
I" # /' !/-#/6 $%" "(" "(! #6/4!/" "r)- / !-! '*!/!r $'r 4!. I (+!r- #""! !*!r#!/%! '$ (' "' r! )%( +" )" "-*#% BPO #)! "' *r!*r! $'r4 **!r. I %/ !r" -') "(" I 4 4)%( !/#6("!/! "(/ !+!r $r
BPO # %'/%!r/!.
T(/8 -') $'r -')r )**'r" / %';'*!r"#'/ #"(')" (#%( #" $#/#
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B%8 Gr')/ '$ "(! S"'r-
T(! -')"( '$ B/6!( ( - !!/ #/"r)4!/" #/ r!+')"#'/#
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'$ 1971 'r "(! ))r*#/6 '$ "(! #%""'r 6'+!r/4!/" #/ 1990, "(! -')"( '$
B/6!( - "/ $'r "(! r#6("!') / *+! "(! *"( '$ r#6("!r
B/6!(.
I/ r!%!/" -!r B/6!( ( 6#/! #6/#$#%/" 4'4!/")4 '/ #4*r'+#/6 #"
!)%"#'/ -"!4 / 8# !" '$ ()4/ r!')r%! - !/)r#/6 4'!r/ / (#6(!r
!)%"#'/ $%##"#! $'r "(! -')"( "(r')6( G'+!r/4!/" / Pr#+"! !%"'r #/#"#"#+!
/ #/+!"4!/". A 4/- ?@ Pr#+"! / 2@ *)#% )/#+!r#"#! r! *r')%#/6
$r!( 6r)"! 4'r! "(/ !+!r !$'r! *!%##
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#/ "(! !"!r/ 'r "' ! 4'r! %'/!r+"#+! #/ "(!#r '*!r"#'/ #/+!"4!/". O/
"(! '"(!r (/ %'4*!"#"#+! / %(!/6#/6 4r8!" !/+#r'/4!/" !4/ "(!
$%##"#! "' ! *r'+#! / 4#/"#/! #/ 'r!r "' !/)r! '*"#4)4 !r+#%!
!$$#%#!/%-. I/ )%( #")"#'/ 4/- %'4*/#! r! $#/#/6 #" 4'r! !/#! "'
')"')r%! "(!#r )#/! *r'%!! 4#/- "(! % %!/"r! !r+#%! #/ "(#r 'r
%')/"r#! (!r! '*!r"#'/ %'" # %(!*!r !%)! '$ +###"- '$ ()4/
r!')r%!.
Apart from advantage from t!e po"#$% advo$a$%& t!e mem'er get
e($")#ve erv#$e from BACCO. T!ee erv#$e #n$")de:
1. Vr#') )**'r" "' 4!4!r '/ #)! #"( G'+!r/4!/" 6!/%#!.
2. S)**'r" '/ #)! #"( $'r!#6/ %#!/" %')/"r#!. T(r')6( #" r!6)r
4!!"#/6 / '%# 6"(!r#/6, BACCO 4!4!r # #/"!r%" / /!"'r8
#"( #66!" 4'+!r '$ "(! 6' % %!/"!r / BPO !r+#%! " ('4! /
r'.
3. S)**'r" '/ *r"#%#*"#'/ #/ #/"!r/"#'/ % %!/"!r !+!/".
. E%)#+! *r"#%#*"#'/ '$ !+!/", "r#/#/6 !#6/! $'r BACCO 4!4!r '/-.
?. D#%')/"! $%##"- '/ !+!r- !+!/" 'r *r'6r4 %'4*r! "' "(! !r+#%! "'
/'/;4!4!r.
@. M'r!'+!r, BACCO # 'r8#/6 "' 48! #" 4!4!r(#* *r!$!r!/"# "'
G'+!r/4!/" 6!/%#! '/ +r#') *)r*'!
. T(! -')"( '$ B/6!( %/ ! "(! *!r$!%" '*"#'/ "' 6#/ "(! )**!r (/ #/
)#/! (#! "(! !$$#%#!/" 4/*'!r " r!'/! %'" # r#/#/6 )* #/ "(!'"(!r A#/ %')/"r#!. T(! -')"( '$ B/6!( ( "' ! "(! /!" #6 "(#/6 '$ "(!
% %!/"!r #/)"r-
S" Name Conta$t No E*ma#" +e'
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1 2 BPO 01110200 #/$'2'r C'44)/#%"#'/ 0171?33 4!
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22 MARS S')"#'/ #4#"! 02912@?2 $!r')7164#.%'4 .4r.%'4.
23 MC H'"#/! B/6!( #4#"! 02913?9? #/$'4%('"#/!.%'4
.4%('"#/!.%'4
2 M!!/(r C 01193000 #/$'.4!!/(r%4!!/(r.%'4
.4!!/(r6r')*.%'4
2? M!6-"! Tr! P+". ". 0291032@2 #/$'4!6-"!"r!.%'4
.4!6-"!"r!.%'4
2@ M!C 02??103 #/$'4!%./!" .4!%./!"
27 O/!% S')"#'/ P+". ". 0299299 (8#'/!%.%'4
.'/!%.%'4
2 R)*6/= O/#/! #4#"! 021912@ r)*6/='/#/!"-(''.%'4
.r)*6/='/#/!.%'4
29 S= T!!%'4 01911?3221 #/$'="!.%'4 .="!.%'4
30 S!r+#%! S')"#'/ P+". ". 01191313313 #/$'./!" ../!"
31 S8-"! I/"!r/"#'/ BD " 0171?10@910 48-"!%%.%'4
.8-"!%%.%'4
32 S4r" T!%(/''6#! BD ". 02@22733
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0 T!!4!#%#/! R!$!r!/%! C!/"!r " 02139 #/4# I/$'"!%( #4#"! 0299299 #/$'#/4#.%'4
.#/4#./!"
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*r!%#!- (!r! B/6!( ( %'4*!"#"#+! +/"6!, !+!/ '+!r '"(!r A#/
%')/"r#!. >#"( "(! 6' !%'/'4#% 4!"'/, 4/- %'4*/#! '$ "(! !" !
'$ "(! !" r! )/!r "r!4!/') %'" *r!)r!. C')/"r#! #8! B/6!( r!
/' *r!*r! "' 6#/ $r'4 "(!! %#r%)4"/%!. C!r-, "(!r! r! r6! #$$!r!/%!
!"!!/ A#;P%#$#% %')/"r#! #/ "!r4 '$ "(!#r '$$('r! #/)"r#!. B/6!( #
r%#/6 (! '$ '"(!r %')/"r#! #/ "(! r!6#'/ #/ "!r4 '$ K)#"- %)"'4!r
!r+#%!.
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,rof#ta'#"#t% and prope$t
B! '/ )r+!-, Fr'" / S)#+/ I/%, R!!r%( C'4*/- IDC *r!#%" "(" "(!
% %!/"r! )#/! # 6r' - USL1.2 ##'/ #/ 2009 "' '+!r L.0 ##'/ #/ $')r
-!r #/ S')"( A#. B- "8#/6 #" (r!, B/6!( # r!- "' "8! "(! %(!/6!
'$ %(/6#/6 #" "r#"#'/ #46! "' !%'4! #/$'r4"#'/;"!%(/''6- 'r#!/"!. T(!
'r8!r '$ B/6!( *r'+#! 4/) 'r '%- / 6'-. B/6!( # /'
%*! !/')6( "' *r'+#! 8/'!6!;! !r+#%!. E/"r!*r!/!)r / "(! -')/6,
(' r! *r'$#%#!/" #/ *!8#/6 E/6#(, r! ('#/6 #/"!r!" #/ % %!/"!r "r#/#/6
B/6!( ( "(! *'"!/"# "' !%'4! *r#4! ')"')r%#/6 !"#/"#'/ $'r
n)m'er of reaon:
Lo- $ot: A "(! 'r %'" #/ '"(!r A#/ %')/"r#! # r##/6, B/6!( # r!-
"' "8! "(! '**'r")/#"-. T(! 4'" '+#') %'4*!"#"#+! "r!/6"( $'r B/6!( #
$$'r! r- $'r *r'6r44!r / '"(!r "!%(/#% / /'/;"!%(/#% r!')r%!.
E*!r#!/%! '$"r! !+!'*!r r! +#! " r#! !' L700 *!r 4'/"(.
E/"r- !+! %'4*)"!r %#!/%! 6r)"!, ! /'/ "!%(/#% 8#! r!')r%!
%'" #6/#$#%/"- !. T(! (#6(!" *- #/ "(! *)#% !%"'r #/ B/6!( # T8
23,000 'r ')" L 32? *!r 4'/"(. A/- %')/"r- #"( / //) r- !'
L1?,000 # %'/#!r! "' ! !"r!4!- %'4*!"#"#+! (!/ #" %'4! "' '$$ ('r#/6 /
+!r- $! %')/"r#! #/ "(! 'r %/ 4"%( B/6!( #/ "(# r!6r.
Ava#"a'#"#t% of !#g! )a"#t% reo)r$e: A #! r/6! '$ ""#"#% '/ "(! /)4!r
'$ IT *r'$!#'/ #/ B/6!( # +#!. I$ ! "8! / +!r6!, "(! /)4!r
') %'4! "' r')/ 100,000. C'4*)"!r S%#!/%! / E/6#/!!r#/6 ")!/" $r'4
B/6!( (+! *!r$'r4! r##/"- #/ #/"!r/"#'/ *r'6r44#/6 %'4*!"#"#'/. A
r6! /)4!r '$ ')r 6r)"! (+! !!/ r!%r)#"! - r!/'/! ICT %'4*/#!
'+!r "(! 'r. T(! )/#+!r#"#!, %'!6! / +'%"#'/ #/"#")"#'/ #/ B/6!(
r! *)4*#/6 ')" r6! /)4!r '$ E/6#( *r'$#%#!/" 6r)"! #/ #%#*#/!,
#/%)#/6 )#/! / "!%(/#% $#!, "' )**'r" '$$ ('r#/6 '$ /'/ IT !r+#%!.
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Comm)n#$at#on: >(!/ #" %'4! "' %%!/", B/6!( # #/ 4'r! +/"6!')
*'#"#'/ %'4*r! "' "(! '"(!r /"#'/ #/ "(! r!6#'/. S")#! (' "(" -')/6
B/6!(# !r! 4'r! r!%!*"#+! "' "r#/#/6 / %/ !""!r *" "' Br#"#( 'r
A4!r#%/ %%!/".
Advantage of T#me d#fferen$e: T#4! "(! +###"- '$ 8#! r!')r%! " / $$'r! %'". A/ "(" *r!%#!- (!r!
B/6!( ( / !6! '+!r 4'" '$ "(! '"(!r %')/"r#! #/ "(! 'r. T(# !%"'r
# /' #!- *'#"#'/! $'r "8!;'$$.
0##on 1213: D#g#ta" Bang"ade!
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D#6#" B/6!( # r!4 '$ !+!r-'/! (#%( # *r'%! (!r! IT # )! $'r
4/6!4!/", 4#/#"r"#'/ / 6'+!r//%! "' !/)r! "r/*r!/%-,
%%')/"##"- / /!r##"- " !+! '$ '%#!"- / ""!.
T(! 6'!/ =)#!! '$ "(! #/!*!/!/%! '$ B/6!( ') ! '!r+! #/ 2021.
T(! %')/"r- ( r!- $#! #" "r6!" '$ %(#!+#/6 D#6#" B/6!( - "("
"#4!. I" # "#4!- !*!%""#'/ $'r *r'*!r *'#"#'/#/6 "(! %')/"r- 4'/6 '"(!r (#;
"!%( %')/"r#! 6'-. A %')/"r- 6'! #6#" 4!/ #" # ! / !;""! 4!/
#" %"#+#"#! '$ 6'+!r//%!, %'44!r%!, !)%"#'/, 6r#%)")r! !"%., # ! *'!r!
- %'4*)"!r / #/"!r/!". T'- #/$'r4"#'/ / %'44)/#%"#'/ "!%(/''6- ICT
r#+! "(! "!%(/''6#% / !%'/'4#% +/%!4!/" '$ "(! !+!'*! ! !4!r6#/6 !%'/'4#!. T(! 6' '$ !"#(#/6 )%( #6#" %')/"r- ') r#/6
)%%! #/ "(! ICT !%"'r, (#%( %//'" ! #6/'r! #/ "(# 21" %!/")r-. T'- "(!
!/"#r! 'r # 6r)- !%'4#/6 D#6#" P/!". A4'" !+!r- ""! # (!#/6
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*'"!/"##"- '$ IT r!"! )#/! # +!r- (#6(. B/6!( ( / )/!r!+!'*!,
-!" +!r- *r'4##/6 ICT !%"'r. >#"( "(! %)rr!/" *'"!/"#, B/6!( (') (+!
6!/!r"! " !" L32 4##'/ -!r "(r')6( ')"')r%#/6 / '"(!r !r+#%!.
A +!r- $#r" "!* $'r D#6#" B/6!( # ! "' *r! "(! ICT !)%"#'/
"(r')6(')" "(! %')/"r-. I/"!r/!" $%##"#! # ! 4! +#! "' "(! r!4'"!"
%'r/!r '$ "(! %')/"r- " %(!*!r r"!. T(! *!! '$ "(! #/"!r/!" # ! 4!
4#4)4 "' 6!" "(! !/!$#" '$ "(! "#4!. Mr8!" # ! r'!/! '"( #/ /
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! !"#(! #/ "(! %')/"r-.
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N)m'er of reaon:
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B/6!( # r!- %'//!%"! #"( SEA;ME;>E )4r#/! $#!r;'*"#% %!
%'//!%"#'/. T(! 6'+!r/4!/" # 'r8#/6 "' !" )* ""! '$ "(! r" H#;T!%( Pr8
#"( +#! "' $')r#(#/6 "(! ICT !%"'r. A" *r!!/", "(! ICT !%"'r $ )/!r "(r!!
!*r"! 4#/#"r#!, /4!- *'" / "!!%'44)/#%"#'/, %#!/%! / "!%(/''6-
/ #/$'r4"#'/. T(!- r! "r-#/6 "' r#/6 "(! ICT !%"'r )/!r #/6! )4r! "'
!! *'#%- #4*!4!/""#'/ / r!#
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4#/#4)4 !+!.
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6r' "!#- / r!%( L20.1 ##'/ #/ r!+!/)! - 2012 $r'4 L19.? ##'/ #/
200?, "(# !%"'r )/')"!- '$$!r 4/- '**'r")/#"#! $'r .I" ( !!/ %#4!
"(" B/6!( %/ "8! +/"6! '$ "(! r##/6 %'" '$ '*!r"#/6 % %!/"!r #/
'"(!r A#/ %')/"r#! #/ r!%!/" -!r - )"##
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Favora'"e /overnment ,o"#$#e: T(! G'+!r/4!/" '$ B/6!( *r'+#!
/)4!r '$ /'"!'r"(- #/%!/"#+! "' /-'/! ##/6 "' #/+!" #/ "(! '$$ ('r#/6
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I" # r!)r#/6 "(" r!%!/"-, BTRC / BTC 6r!! "' '$$!r %'4*!"#"#+! "r#$$ /
)**'r"#+! $%##"#!. T(! %'44!r%! 4#/#"!r ' )r! !/"r!*r!/!)r, ##/6
"' #/+!" #/ % %!/"!r, '$ $) )**'r" $r'4 "(! 6'+!r/4!/".
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"(! +###"- '$ 8#! r!')r%! " / $$'r! %'". A/ "(" *r!%#!- (!r!
B/6!( ( / !6! '+!r 4'" '$ "(! '"(!r %')/"r#! #/ "(! 'r. T(# !%"'r
# /' #!- *'#"#'/! $'r "8!;'$$.
E(per#en$e t!e -onder of Bang"ade!
F'r "(')/ '$ -!r '/6 #" '$ r!6#'/ !4*#r! / E)r'*!/ "r!r $')6("
$'r %'/"r' '$ "(! "!r;'66! / /' %! B/6!(.
B!$'r! B/6!( #!r"! #/ 1971 "(r')6( ''- r 6#/" "(! "-r/"
P8#"/ '**r!'r, #" )/!r "(! r)! '$ "(! Br#"#( E4*#r! $'r 4'r! "(/ "'%!/")r#!. T(r')6( ')" "(# "#4!, "(! *!'*! '$ B/6!( %%#4! "(! $4!
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"(! 'r 4*.
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r!$!%"! #/ #" r%(#"!%")r!, /%!, #"!r")r!, 4)#%, *#/"#/6 / #$!"-!. T(!
"(r!! *r#4r- r!#6#'/ '$ B/6!( H#/)#4, B)(#4 / I4 (+! ( 6r!" #/$)!/%! '/ #" %)")r! / (#"'r-. B/6!! (+! r#%( $#%"#'/ !6%-,
#"( "(! $#r" +#! $'r4 '$ #"!r")r! !#/6 '+!r "(')/ -!r '. B!/6#
#"!r")r! !+!'*! %'/#!r- )r#/6 "(! 4!#!+ *!r#' #"( "(! r#! '$
*'*)r *'!" )%( C(/# D, D)"
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I4, (#4)#/ / '"(!r *+! "(!#r *"( "' #44'r"#"-. T(! "r#"#'/
4)#% '$ B/6!( # +!r- 4)%( "(! 4! "(" '$ "(! I/#/ );%'/"#/!/".
T(! 4)#% #/ B/6!( %/ ! #+#! #/"' "(r!! 4#/ %"!6'r#!: %#%,
4'!r/ / $'8. C'/"!4*'rr-, *'* '/6 / / r! ' !/='-#/6 4'r!
#!*r! $4!, )" r! 4#/- *'*)r #/ "(! r!6#'/ '$ D(8 C#"-.Tr# /%!
r! +!r- *'*)r 4'/6 "(! *!'*! '$ B/6!(. T(! %')/"r-#! 6#r r! #/ "(!
(#" '$ /%#/6 "' *'*)r $'8 4)#%.
Dr4 / "(!"r! # / ' "r#"#'/ "(" # +!r- *'*)r #/ B/6!(. M'r! "(/
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%)")r !%!!/%! #"( #4*'#/6 *r#!. A/'"(!r #4*'r"/" *!%" '$ "(! %)")r! '$
B/6!( # %'"(#/6. B/6!(# '4/ ))- !r Sr#, 4! '$ "(! 'r
$4') / !*!/#+!, $#/!- !4r'#!r! 5)#"! *"%('r8 %'"( *r')%! - "(!
+#6! '4/. B/6!( ( r#%( "r#"#'/ '$ Ar". S*!%#4!/ '$ /%#!/"
"!rr%'" / *'""!r- (' r!4r8! r"#"r-. M'!r/ *#/"#/6 *#'/!!r! -
r"#" #8! #/) A(!#/, K4r) H/, S($#)#/ A(4!, / S.M. S)"/.
#/) A(!#/ !r/! 'r#! $4! - (# ")//#/6 8!"%(! '$ "(! B!/6
F4#/! #/ 193.
B/6!(, / '$ !/%(/"#/6 !)"-, # !/'! #"( 4'" "(! /")r
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+##"'r, r/6#/6 $r'4 %'!/! #"( /")r! " #" *r#"#/! !" "' %)")r! "r#* #/"'
%#+##
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S6'rr# #/ !'r!, M)=#/6r 4!4'r#, G/(# Ar4, 4)/ Br#6!, Tr#(
/ Sr# C(#"/- T!4*!.
T(! "' )/!*'r! /")r #"!;"(! C' B
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Bang"ade! Te"e$omm)n#$at#on Reg)"ator% Comm##on 4BTRC5:
,av#ng t!e pat! for a ne- front#er
B/6!( T!!%'44)/#%"#'/ A%" A%" 1 '$ 2001 *+! "(! - $'r "(!
!"#(4!/" '$ B/6!( T!!%'44)/#%"#'/ R!6)"'r- C'44##'/ BTRC.
B/6!( T!!6r*( / T!!*('/! B'r BTTB ( "(! '! 4'/'*'- )/"#
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B/6!( T!!6r*( / T!!*('/! B'r BTTB ( "(! '! 4'/'*'- )/"#
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%'r*'r"#'/ "r"! '*!r"#/6 #/ B/6!(.
B/6!( T!!%'44)/#%"#'/ A%" A%" 1 '$ 2001 *+! "(! - $'r "(!
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%'r*'r"#'/ "r"! '*!r"#/6 #/ B/6!(.
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*- $'r ()/r! '$ -!r. T(! %)")r (!r#"6! '$ "(! /"#'/ ( !!/ ""r%"#/6
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r"#" #8! #/) A(!#/, K4r) H/, S($#)#/ A(4!, / S.M. S)"/.
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#/) A(!#/ !r/! 'r#! $4! - (# ")//#/6 8!"%(! '$ "(! B!/6
F4#/! #/ 193.
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B/6!(
2. T' %'/"r' / '#( #%r#4#/"'r- *r%"#%! / !/)r! !+! *-#/6 $#!
$'r "(! '*!r"'r $'r (!"(- %'4*!"#"#'/.
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(!r#/6 / #)! #/=)/%"#'/ / !/$'r%!4!/" 'r!r.
. T' 6r/" #%!/! $'r !"#(#/6, '*!r"#/6 "!!%'44)/#%"#'/ -"!4,
*r'+##/6 "!!%'4 !r+#%!, )#/6 r#' **r").
?. T' #)! "!%(/#% %%!*"/%! %!r"#$#%"!
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. T' **r'+! "r#$$ / % %(r6! 4'/6 "(! '*!r"'r / !+- %(r6!.
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')" "(! *)r*'! '$ "(! A%".
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13. S!#
O+!r "(! *" $! !%!, I/$'r4"#'/ / C'44)/#%"#'/ T!%(/''6- ICT (
"8!/ "(! %!/"!r "6! "' r!+')"#'/#
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!r+#%!.
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7.97 4##'/ " "(! !/ '$ )-, 2009. T(! /)4!r '$ )%r#!r # 5)#"! ()6!.
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"#$%"#'/ ( ""#/! /! #4!/#'/.
B/6!( A'%#"#'/ '$ C C!/"!r / O)"')r%#/6
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B/6!( "''8 *r" " "(! 'r r6!" C C!/"r! E*' " NEC, B#r4#/6(4
'/ 1@;17 S!*"!4!r 200, (!r! !+!/ *r#+"!;!%"'r C C!/"r! C'4*/#! $r'4
BACCO B/6!( A'%#"#'/ '$ C C!/"!r / O)"')r%#/6 *r"#%#*"! )/!r
"(! '+!r %';'r#/"#'/ '$ B/6!( T!!%'44)/#%"#'/ R!6)"'r- C'44##'/
BTRC. C(#r4/, BTRC, C(#r4/, "(! B'r '$ I/+!"4!/" / S!%r!"r-,
M#/#"r- '$ P'" / T!!%'44)/#%"#'/ !r! *r!!/" " "(! !*'.
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%')/"r- ICT *'"!/"#, *r"#%)r- #/ "(! C C!/"r! !%"'r. B/6!( #
*r!*r! "' 48! %!r *r!!/%! #/ "(! #/"!r/"#'/ C C!/"r! )#/! "'-.
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BTRC rr/6! *r!!/""#'/ '/ "(! "!!%'44)/#%"#'/ #/)"r-, !*#/#/6 (-
B/6!( %') ! 6'' !"#/"#'/ $'r % %!/"!r '$ #6 U %'4*/#!.
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/ #/+!" #/ "(# ')dd#ng #nd)tr%.
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BACCO #n SME Fa#r 1227
T(! F')r"( SME F#r;2009 'r6/#
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*r')%" "' '% / $'r!#6/ )-!r / #/*#r! "(! !/"r!*r!/!)r '$ 4
+!/")r!. C'44!r%! M#/#"!r Fr)8 (/ +##"! " $"!r "(! #/)6)r"#'/.
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'" '$ (# "!%( %'4*/#! (+! ('! "(!#r 8!!/ #/"!r!" "' BACCO '/ ')"')r%#/6
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')"')r%#/6 %'4*/- #/ B/6!( / (' %'4*/#! %/ ! !/!$#"! "(r')6(
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>'r T!!%'44)/#%"#'/ / I/$'r4"#'/ S'%#!"- D- >TISD # %!!r"!
//)- '/ 17 M- #/%! 19@9 "' 4r8 "(! //#+!rr- '$ "(! #6/#/6 '$ "(! $#r"
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T!!%'44)/#%"#'/ U/#'/.
T(! "(!4! '$ >TISD09 "(# -!r JPr'"!%"#/6 %(#r!/ #/ %-!r*%!. T'
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T!!%'44)/#%"#'/ R!6)"'r- C'44##'/ BTRC 'r6/#
BTRC !#6/! "(! !+!/" "' !/%')r6! "(! -')"( '$ B/6!( "' %'/"r#)"! #/
)##/6 ICT ! /"#'/. M#4)4 *r"#%#*"#'/ '$ 4 *!'*! !r! !/)r!
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+##"'r. B!#! "(!!, PSTN A'%#"#'/, AFD, BASIS, BCS, BACCO, H)!#,
V!(#%! "r%8#/6 NITO, A4"!)r R#', Dr#8T!/!", TIOB, BST!(, ISPAB, C-!r
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"(! !+!/".
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+!r- *!/"- #"( #+! #/"!r/"#'/ C C!/"!r !4'. A '" '$ (# "!%(
%'4*/#! (+! ('! "(!r! #/"!r!" '/ ')"')r%#/6 5)#"- %)"'4!r !r+#%! "'
BACCO.
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B/6!( %/ !*'#" "(! $) !/!$#" '$ '$$('r! 4r8!" #"( "(! (!* '$ +"
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%'";!$$!%"#+! 'r8$'r%! '$ !)%"!, E/6#(;*!8#/6 *!r'//!, ';%'"
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'INDMILL INFOTECH LIMITED
A'o)t US
+!at %o) $an e(pe$t from )
A" >#/4# I/$'"!%( ! - !/)r! -') "' "(! !" !r+#%! $r'4 ).
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2. A !#%"! "!4 "(" # $'%)! '/ *r'=!%" 4/6!4!/".
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A "(# # / #/$'r4"#'/ !r, ! (') ' 8!!* r'#/6 #"( "(!
)*"#/6 'r. D!+!'*#/6 %')/"r#! (+! )%( !r+#%! ' (- !
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/ %'/"%" ) $'r -')r r!5)#r!4!/".
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A % %!/"!r # /! %'/%!*" $'r B/6!(# 4r8!", #" %/ ! +!r-
#6/#$#%/" $'r ')r !%'/'4- "''. >! " >#/4# I/$'"!%( !#!+! #/ "(!
'r6/#
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O)r 4/6!4!/" "!4 # 4!"#/6 *'" '$ "!/" / !*!r#!/%!, r/
$r'4 +r#!"- '$ $#!. T(!#r +)! !*')r! "' "(! 'r8#/6 '$
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>! *r'+#! %'4*!"! ')"')r%#/6 ')"#'/ "(r')6( )/#5)!
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)**'r" '/ *r #"( #/)"r- "/r. >! )! '4! '$ "(! "!"
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O)r +##'/ # "' ! +)!;! 6' 'r6/#
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D' -') r!5)#r! $" '/#/! " !/"r- !r+#%! )" '/" (+! "(! "#4! 'r "(!
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7. M!#%#/)r/%! %#4 ; %'4*#/" #"( HIPAA HCFA, UB 92, ADA;
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E%!, SGM, HTM, M. O)r ')"%'4! # %!/, %%)r"!, )/#$'r4 #6#"
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11. A/!r#/6 !r+#%!
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3. Tranparen$%:')r #/')/ % %!/"!r #/$r"r)%")r! / %'4*/- *'#%#!
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13. >r4 %#/6!#"#/6 %#!/"r!$!rr
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10. E*!r#!/%! & 8#! ')"')/ %'/"%" %!/"!r 6!/"
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"!!4r8!"#/6 !r+#%!, (#%( #/%)! 4r8!" r!!r%( *r'6r4,
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$'r "(! (#"! **!r. T' r')/ '$$ "(! !r+#%! '$$!r#/6, ! '
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#" 8!- *r')%". D)! "' "(! +" !*/! '$ "(! r!6#'/ / "(! +r#')
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B!#/6 "(! !" " *r'+##/6 %)"'4!r )**'r" !r+#%!, ')r *!r$'r4/%!
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%%'r#/6 "' "(! %)"'4!r !4/ / ')r !/6#/!!r (+! "8!/ '+!r
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C'4*!"! 2 !!8 (! '$ %(!)!
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Career
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>'r8 %)")r! " +#ndm#"" Infote$!# r!- **r'*r#"! $'r "(! #/"!r/ &
!"!r/ *!'*!. Y') /" "' !r/, 6r' / (+! $)/ " "(! 4! "#4!
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;' / 6!" "(! %(/%! "' (r! -')r #! "(! - -') !/+##'/!. I"
' *%! (!r! -') r! %'4*!"!- %%')/"! $'r -')r 'r8. A"
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+#ndm#"" Infote$!, )#/! # ')" *!'*!. P!'*! #"( #6 r!4
/ #6 +##'/, *!'*! #"( *#'/ "' 48! "(!#r r!4 %'4! r!.
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,rope$t OF a )$$ef)" CALL CENTER INDUSTR #n
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%'" # %(!*!r !%)! '$ +###"- '$ ()4/ r!')r%!.
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Data Co""e$t#on: I" !%4! r!- #$$#%)" "' %'!%" "(# 8#/ '$
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Samp"e Te$!n#)e: I/ "(# *r'*' ! (+! )! "(! =)64!/"
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B! '/ )r+!-, Fr'" / S)#+/ I/%, R!!r%( C'4*/- IDC *r!#%" "(" "(!
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B/6!(# !r! 4'r! r!%!*"#+! "' "r#/#/6 / %/ !""!r *" "' Br#"#( 'r
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and few more.