internship report on hrm of quality group

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    Letter of Transmittal

    Date:

    To,

    Piana Monsur Mindia

    Lecturer,

    Department of Business Administration

    School of Business

    Uttara University

    Subject:Submission of Internship Report of uman Resource Practices of !uality "roup#

    Dear Sir,

    I am hi$hly satisfied to submit my report on performance of uman Resource Practices of

    !uality "roup# %or preparin$ this report, tried my best level to accumulate relevant and up

    $rated information from all available sources# In this report I endeavored to represent analysis

    of uman Resource Mana$ement activities done by !uality "roup#

    In preparin$ this report, I tried my best to ma&e it a complete one and sincerely loo& for'ard

    to any possible correction#

    I am very much $lad for you to $ive me the opportunity to prepare this report# I hope that this

    report 'ill meet the standards of your (ud$ments#

    %aithfully yours,

    Md# Masudul a)MBA *+th BatchID o- M*.....**//+R0" o- .1.*1Department of Business AdministrationSchool of BusinessUttara University

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    Table of Contents

    2ontents Pa$e o#

    Letter of 3ransmittal 1Ac&no'led$ment 4

    04ecutive Summary 5

    2hapter one 6

    Introduction 7

    5ri$in of 3he Study 7

    5b(ective of 3he Study 7

    Methodolo$y of the Study 8

    Limitations of 3he Study 8

    2hapter 3'o 9

    Profile of !uality "roup 10

    6ision 7 mission 11

    6alues 7 "oals 11

    5r$ani8ation Structure 12

    5r$ani8ation 2ulture 7 2limate 12

    2hapter 3hree 13uman Resource Principle 14

    Ma(or Activities of uman Resource Department 14

    uman Resource Plannin$ 14

    Recruitment 7 Selection 15

    2ompensation 7 Benefit 16

    Promotion, 3ransfer 7 Succession 20

    3rainin$ 7 Development 20Performance Mana$ement 22

    0mployee Separation 24

    2hapter %our 25

    S593 Analysis of !uality "roup 26

    Stren$ths 26

    9ea&ness 26

    5pportunities 27

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    Table of Contents

    2ontents Pa$e o#

    3hreats *:2hapter %ive *;

    %indin$s of 3he Study **, Catasur, Mohammadpur, Dha&a# I have

    prepared this report on the basis of my $athered &no'led$e about !uality "roup durin$ my

    internship and the &no'led$e I ac)uired durin$ my study of MBA#

    #bjectives of t!e Stud:

    %road #bjective:

    3he broad ob(ective of the study is to discuss the human resource mana$ement practices of

    !uality "roup#

    S"ecific #bjectives:

    3he specific ob(ectives of the study are as follo's-

    3o &no' the human resource mana$ement activities of !uality "roup

    3o find out the problems of R Practices of !uality "roup and

    3o recommend some su$$estions based on findin$s#

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    &et!odolog of t!e Stud:

    3he report has been prepared based on primary and secondary data# Methodolo$y of the

    internship report is $iven bello'-

    Data Collection &et!ods:

    3he inputs are collected from t'o sources

    A' (rimar Sources:

    Discussion 'ith R 5fficers#

    Personal observation#

    Des& 'or& in different sections#

    %' Secondar Sources:

    Annual report of the !uality "roup#

    2onsultation of related boo& and publications#

    Different Statements#

    Limitations of t!e Stud:

    A@ Lar$e>scale research 'as not possible 'ithin the stipulated time ?/+ months@

    B@ Research on some relevant data and documents 'ere difficult due to the or$ani8ation

    confidentiality2@ 3o complete such &ind of report need a lot of e4perience# But I had very little

    e4perience in this 'or& field# So errors are possible in this report#

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    C!a"ter Two

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    (rofile of )ualit *rou":

    0stablishment- .

    )ualit A""arels unit/7

    )ualit A""arels unit/3

    C!ancellor *arments Ltd. 8

    9u!ila as!ion Ltd#

    %rief of descri"tion of )ualit *rou":5ur each factory has bi$ and secure entrance, 'ide

    ventilation and sufficient space for car par&in$# 9e have set up all operational section 'ithin

    same buildin$ as 'e can run all operations smoothly#

    9e have our o'n Bonded 'arehouse, security arran$ements for product and establishment

    and safety arran$ements 'or&ers as 'ell# 3here are a 'ide emer$ency stairs 'ith safety case

    for emer$ency e4it and also have sufficient fire e4tin$uishers and fire fi$htin$ e)uipments#

    9e al'ays &eep open and clean all of emer$ency e4its and stairs# In a 'ord, 'e have

    arran$ed our factories suitable and convenience for any buyer and al'ays try to &eep it as'ell#

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    2ustomer satisfaction is our main $oal, competitive professional service, price, 'orld class

    )uality, on time delivery, honesty and reliability#

    #rgani

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    C!a"ter T!ree

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    >uman 9esources De"artment of )ualit

    *rou":

    >uman 9esources (rinci"le:

    !uality "roup 'ould li&e to mana$e its uman resources to support the achievement of its

    Mission 'ith inte$rity and )uality throu$h the follo'in$ $uidin$ principle- !uality "roup All

    R practices are based primarily on education, s&ills, merit, potentiality and performance#

    #

    &ajor activities of >uman 9esources De"artment:

    uman Resources Plannin$

    Recruitment and Selection

    2ompensation 7 Benefit

    Promotion, 3ransfer 7 Succession

    3rainin$ and Development

    Performance Mana$ement

    0mployee Separation

    >uman 9esources (lanning:

    uman resources plannin$ of R Department of !uality $roup assist or$ani8ations to recruit,

    retain, and optimi8e the deployment of the personal needed to meet business ob(ectives and to

    respond to chan$es in the e4ternal environment# 3he process involves carryin$ out a s&illsanalysis of the e4istin$ 'or&force, carryin$ out man po'er forecastin$, and ta&in$ action to

    ensure that supply meets demand# 3his may include the development of trainin$ and

    retrainin$ strate$ies#

    %or R plannin$ usually !uality "roup R Department uses follo'in$ steps in-

    %orecast 04ternal Supply

    2ompare Internal Demand and Internal Supply

    Plan for Dealin$ 'ith Predict Shortfalls or 5verstaffin$#

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    9ecruitment 8 Selection:

    Recruitment system of an or$ani8ation plays a vital role in $ettin$ the ri$ht type of people for

    the or$ani8ation# If the !uality $roup=s recruitment system fails to $et people of ri$ht caliber

    over a number of years, ultimately time 'ill come 'hen 'ith the retirement of many if its

    e4perienced personnel of impressive )uality, it 'ould start fallin$ and cease to e4ist an

    e4cellent employee# 5f course, it can be said that by a system of $ood trainin$ and

    development pro$ram the )uality of personnel can be improved si$nificantly# But even the

    best trainin$ system cannot improve pool of mediocre personnel# Recruitin$ is a process by

    'hich or$ani8ations loc&ed and attract individuals to fill (ob vacancies# Most or$ani8ations

    have a continuin$ need to recruit ne' employees or replace them 'ho leave or promoted and

    to permit or$ani8ational $ro'th# Recruitment flo's R plannin$ and $oes hand in hand 'ith

    the selection process by 'hich or$ani8ations evaluate the suitability of candidates for various

    (obs# 9ithout accurate plannin$, or$ani8ations may recruit the 'ron$ number or types of

    employees# 9ithout successful recruitin$ to 2reate si8able pool of candidates, even the most

    accurate system is of little use#

    1. 9ecruitment *oal:

    A $ood recruitin$ pro$ram needs to serve many and sometimes conflictin$ $oals# A

    2ommonly mentioned $oal is to attract a lar$e pool of applicant pools can be too lar$e and

    thus very costly to process# Recruitin$ must also attract a hi$h proportion of 'ell>)ualified

    candidates 'ho are seriously interested in acceptin$ a (ob offer# Post hirin$ $oals must also

    be considered the recruitin$ process must yield 'or&ers 'ho are $ood performers and 'ho

    'ill stay 'ith the or$ani8ation for a reasonable len$th of time# An additional $oal is that

    recruitin$ efforts should have beneficial, spilloverJ effects- that is the or$ani8ation=s $eneral

    ima$e should be enhanced, and even unsuccessful application should develop positionattitudes to'ard the company and it products# %urther all of the above $oals should be

    reached 'ith the $reatest speed and at the least possible cost to the or$ani8ation# Balancin$

    these varied $oals a$ainst one another should be done 'ith reference to the or$ani8ationKs

    overall strate$y and value# As a report of this process of priorities $oals, the or$ani8ation may

    develop a recruitment philosophy#

    2. Source of 9ecruiting:

    Recruitment in the !uality $roup is $uided by its policies, 'hich specify the selection criteriafor various branches and trades# Recruitment drive is $iven 'ide publicity throu$h online (ob

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    postin$ Advertisement in ne'spaper and almost round the year by the various mobile terms,

    'hich periodically visit various cities# In addition to recruitment, such visits help to $enerate

    interest amon$st the students to (oin the !uality "roup

    3. ormal &et!ods:

    %ormal methods of e4ternal recruitin$entail searchin$ the labor mar&et for candidates 'ho

    have no previous connection to the or$ani8ation# 3hese methods traditional have included

    ne'spaper>advertisin$ use of employment a$encies and e4ecutive search firms and campus

    recruitin$# e'spaper advertisin$ is very popular, 'ith

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    or$ani8ation# 3he ob(ective of compensation mana$ement is to help the or$ani8ation achieve

    strate$ic success 'hile ensurin$ internal and e4ternal e)uity# Internal e)uity ensures that

    more demandin$ positions or better )ualified people 'ithin the or$ani8ation are paid more

    and assures that (obs are fairly compensated in comparison 'ith similar (obs in the labor

    mar&et#

    5b(ectives throu$h effective compensation Mana$ement are-

    Ac)uire )ualified personnel

    Retain current employees

    0nsure e)uity

    Re'ard desired behavior

    2ontrol costs

    2omply 'ith le$al re$ulations

    %acilitate understandin$

    Direct (a:

    All re$ular and contract employees is compensated monthly for their services rendered to!uality correspondin$ to the "rade Step Level andor position shehe holds# 5n payday

    every employee is provided 'ith hisher monthly salary slipstub for individual record and

    can dra' respective ta4>free salary 'ithout any hassle from the company nominated ban&

    'here the company assists all employees to open an account# Deductions are made from

    employees salary every month if any of these are applicable# o'ever, payroll deduction

    components are-

    Provident fund

    Loan recovery, if any

    Salary advance recovery, if made

    Attendance late attendance

    Unauthori8ed absence, leave 'ithout pay, as per R Policy

    Dama$e to, or loss of, $oods e4pressly entrusted to the employee for

    custody, or for loss of money for 'hich heshe is accountable, 'hen

    such dama$e or loss is directly attributable to hisher ne$li$ence or

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    default#

    Recovery of over payment of salary, allo'ance or benefit#

    (a (ackage:

    Pay pac&a$e of !uality "roup includes follo'in$ components-

    a. %ase (a? %asic (a:

    It is the foundation pay component for most employees and it is usually based on some unit

    of time 'or&ed and 'orth of respective (ob. !uality "roup desi$ns base pay by Nob

    evaluation# Based on (ob evaluation report it has formulated Base pay structure of all

    employees in different $rade, step, level etc#

    b. >ouse 9ent:

    3here is house rent for the employee# ?+/F of basic salary@O

    c. &edical Allowance:

    Medical allo'ance is also a ma(or payroll component 'hich is included in $ross salary# It is

    admissible 3C# *// per month# 2ompany mana$ement may revise the amount of medical

    allo'ance time to time as deemed appropriate#

    d. Conveance Allowance:

    All employees are entitled to $et 2onveyance allo'ance after the confirmation of hisher

    service 'ith the company# 9here Pic& and drop is not possible 2onveyance allo'ance is only

    admissible in that case# If an employee avails Pic& and drop 'ould not be entitled for

    2onveyance allo'ance#

    e. Tec!nical Allowance:

    0mployees of en$ineerin$ department are entitled to $et technical allo'ance after the

    confirmation of their service#

    $ndirect (a:

    !uality "roup provides some non cash items and services to its employees as indirect pay

    such as- medical cost, meal facility, loan facility, salary advance, festival bonus, annual

    increment, merit performance increment, special salary increment, encashment of un>availed

    annual leaveearned leave, additional responsibility allo'ance, $roup insurance, disability

    benefit, paid time>off, mobile phone, uniform for support staff, provident fund,

    $ratuitypension facilities etc#

    %' %enefit:

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    Benefits are indirect compensations 'hich the company mana$ement finds crucial to

    motivate, retain, and attract its employees to create a productive and developin$ 'or&force#

    3he company mana$ement prioriti8es benefits in vie' to reduce fati$ue, healthcare, increase

    productivity and consider disability# 3he company mana$ement e4pects that the benefit

    pac&a$e 'ould ultimately reduce turnover, reduce overtime costs and satisfy employeeob(ectives#

    estival %onus:

    All confirmed re$ular employees are entitled to %estival Bonus at the rate of /* ?t'o@

    months basic salary per year#

    estival and (ublic !olidas:

    !uality "roup reco$ni8es the follo'in$ %estival and Public holidays of . ?si4teen@ days as

    listed belo'-

    B0"ALI 09 E0ARS DAE /. Day

    0ID>UL>AHA /1 Days

    0ID>UL>%I3R /1 Days

    ID0P0D020 DAE /. Day

    LAB5R DAE /. Day

    SAB>0>BARA3 /. Day

    SA00D DAE /. Day

    6I235RE DAE /. Day

    A3I5AL M5URI" DAE /. Day

    Annual $ncrement:

    Increment is a'arded once a year for re$ular staff by movin$ himher to the ne4t step of

    hisher $rade, effective from the date of (oinin$ based on their performance appraisal# 5ne

    step increment is sub(ect to satisfactory performance of the employee throu$hout the year,

    and is not automatic#

    S"ecial Salar $ncrement:

    An employee $ets special salary increment for hisher e4traordinary contribution to thecompany prosperity#

    (rovident und:

    3here is Provident fund ?./F 5% BASI2 SALARE@#

    &edical %enefit:

    All permanent employees don=t receive any medical treatment benefit from the company in

    case they become sic& or in(ured 'hile dischar$in$ duty#

    (ick and Dro":2ompany Mana$ement doesn=t provide Pic& and Drop facility for selected employees#

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    (romotion, Transfer 8 Succession:

    (romotion:

    a. Promotion decision is ta&en based on )ualifications, s&ills, merit, performance,

    productivity and service seniority#

    b. "enerally service seniority of the employee?s@ is considered first for promotion#

    Transfer:3o achieve the set ob(ectives of the company, the si$nificance of sound professionalism is

    crucial# %or this, $ainin$ in>depth (ob e4perience throu$h (ob rotation is important# In this

    bac&drop, 2ompany Mana$ement is en(oyed full authority to transfer any employee in

    different (obs and locations to respond to the need# 0mployees also transferred due to

    promotion in the hi$her post#

    3ransfers are done as t'o cate$ories mentioned belo'-

    Involuntary

    6oluntary

    2ompany Initiated 3ransfer is &no'n as Involuntary 3ransfer and the 0mployee Initiated3ransfer as 6oluntary 3ransfer# In !uality "roup sometime transfer is used for harassment

    of an employee#

    Succession:

    Succession plannin$ is a very important tool of any 5r$ani8ation# In !uality "roup there is

    no succession plan to fulfill the vacancies created due to promotion, retirement, transfer and

    ne' (ob openin$#

    Training and Develo"ment:

    3rainin$ refers to the methods used to $ive ne' or present employees the s&ills they need to

    perform their (obs# 3hrou$h 3rainin$ and Development pro$rams !uality "roup e4pects to

    relish the follo'in$ benefits-

    Improve the (ob &no'led$e and s&ills at all levels of the 5r$ani8ation 7 improve the self>

    confidence of the 'or&force

    elp people to identify the 5r$ani8ational ob(ectives and $oals

    %oster authenticity, openness, trust 7 improve the relationship bet'een boss and

    subordinates

    Aid in understandin$ and carryin$ out 5r$ani8ational policies

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    Aid in developin$ leadership s&ill, motivation, loyalty, better attitudes, and other aspects

    that successful 'or&ers and Mana$ers usually display

    Aid in increasin$ productivity and )uality of 'or&

    elps employees to ad(ust in chan$in$ 'or&in$ atmosphere#

    Ste"s in develo"ing a Training (rogram:

    %or developin$ an effective trainin$ pro$ram 2omputer follo' under mentioned steps-

    3rainin$ needs assessment

    3rainee Selection

    3rainer Selection

    2hoosin$ 3rainin$ methods

    0valuation of 3rainin$ pro$rams

    Training needs assessment:

    At the very be$innin$ of 3rainin$ and Development process !uality "roup R Department

    identify and test the 3rainin$ needs in various Departments# 9ith trainin$ needs assessment,

    trainin$ pro$rams are desi$ned#

    Trainee Selection:

    Belo' are the selection criteria of different types of trainees# 2omputer source follo' these

    $iven criteria as set outline-

    5n the basis of Performance appraisal

    Lo' performance at any period of time

    0nhance and develop the avera$e performers

    2ombine the theoretical and practical &no'led$e

    Select trainees on the basis of ne' technolo$y of 2omputer source

    Trainer Selection:

    !uality "roup does not carefully consider the matter of trainer selection# !uality "roup &eepsthe options only to internal trainers-

    C!oosing Training &et!ods:

    !uality "roup provides trainin$ trou$h only 5n the Nob 3rainin$# 3here is no option for off

    the (ob trainin$

    Evaluation of Training (rograms:

    3rainin$ participants are not evaluated after successfully completion of the trainin$#

    Career Develo"ment Training:

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    3he si$nificance of trainin$ in the development of manpo'er cannot be overstated# 3he basic

    philosophy underlyin$ the concept of trainin$ and human resources development is not

    merely helpin$ to reduce 'asta$e in the use of men, money, machines and materials but also

    to impart &no'led$e about modern 'or& and mana$ement techni)ues, to inculcate discipline,

    to brin$ a chan$e in the attitude and to develop leadership )ualities#

    (re/conditions of Success of Training:

    3rainin$ to be successful has to satisfy certain pre>conditions# 3he first per>re)uisite is that

    the top mana$ement must ta&e interest in its activities# In most of the cases it is loo&ed do'n

    as a lo' priority item# 3his attitude needs chan$e# 3he second and most pre>re)uisites is the

    systematic identification of trainin$ of trainin$ and development needs# 3here are three sta$es

    of analy8in$ these needs#

    #rgani

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    employee )uality, activity, and &no'led$e about the (ob# Performance appraisal plays a &ey

    role in re'ard systems# It is the process of evaluatin$ the performance of employees, sharin$

    that information 'ith them, and searchin$ for 'ays to improve their performance# Appraisal

    is necessary in order to-

    Allocate resources in dynamic environment

    Motivate and re'ard employees

    "ive>employees feedbac& about their 'or&

    2oach and develop employees and

    2omply 'ith re$ulation#

    (erformance A""raisal (rocedure:

    In the Performance Appraisal Procedure it is important to point out the reason for

    performance evaluation# 3he reason can be-

    Service 2onfirmation after probation- It is important to evaluate an employee after the

    probation to assess hisher competency in vie' to confirm the service of the company#

    04tension of probationary period- 3he performance report of an employee 'ould help to

    decide 'hether the respective employee needs an e4tension of probation period or not#

    Annual increment- 9hether or not an employee is eli$ible for the annual increment canbe decided by hisher performance revie'#

    Merit performance increment- Merit performance increment is admissible completely on

    an outstandin$ score obtained by the employee on periodic half yearly revie'#

    Special Salary increment- If an employees contribution to the company is e4tra ordinary

    that can be reco$ni8ed by re'ardin$ a special salary increment#

    Promotion- 9hether or not an employee is eli$ible to $et promotion can be decided by

    hisher performance revie'#

    Unsatisfactory performance- Any unsatisfactory performance of an employee can be

    pinpointed easily and ob(ectively throu$h this procedure#

    (erformance A""raisal &et!od:

    !uality"roup uses only behaviorally anchored ratin$ scales method for performance

    appraisal of an employee#

    Errors (erformance A""raisal:

    In !uality "roup performance appraisal is full of errors# Such as-

    3he alo 0rror

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    3he 0rror of 2entral 3endency

    3he Leniency 0rror

    Biased by race, $ender etc#

    Em"loee Se"aration:

    3here are different &ind of employee separation is practiced by !uality $roup# Such as-

    9esignation:

    If a Permanent employee of !uality "roup desires to terminate his her employment, /*

    ?t'o@ months notice in 'ritin$ need to be $iven by him her to the company#

    Termination:

    Some time terminations are done 'ithout any proper investi$ation#

    Dismissal:

    Dismissal means the termination of services of an employee by the employer for

    misconduct# Ma4imum dismissals are done 'ithout any proper investi$ation#

    Disc!arge:

    Dischar$e means the termination of services of an employee by the employer for reasons of

    physical or mental incapacity or continued ill health of the employee# !uality "roup does notfollo' labour la' *// in this concern#

    9etirement:3he retirement a$e for permanent employees of the !uality "roup is / ?si4ty@

    year#

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    C!a"ter our

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    Analsis:

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    S+#T Analsis of )ualit *rou":

    S953 analysis is one of the most important steps in formulatin$ strate$y# Usin$ the

    or$ani8ations mission as a conte4t, mana$ers assess internal stren$ths and 'ea&nesses as

    'ell as e4ternal opportunities that e4ploit opportunities and stren$ths, neutrali8e threats and'ea&nesses#

    Strengt!s:

    5r$ani8ation=s Stren$ths as s&ills and capabilities that enable an or$ani8ation to convince of

    and implement its strate$ies# ere I discussed stren$ths of !uality "roup# 3hese are $iven

    bello'-

    0fficient 7 Dedicated uman Resources Department

    Mana$er and staffs of !uality "roup are hi$hly s&illed 7 e4perienced

    A pool of s&illed 'or& 'or&ers

    3he 2ompany has a stron$ base of potential customer sustain in the competitive mar&et

    !uality "roup ensured the )uality of the products and production in time

    !uality "roup is very much serious about the shipment of their products#

    +eaknesses:5r$ani8ational 'ea&nesses are s&ills and capabilities that do not enable an or$ani8ation to

    choose and important strate$ies that support its missions# 9ea&nesses of !uality "roup are

    appended belo'#

    !uality "roup does not have any R Manual for mana$in$ it=s human resources

    Recruitment process is not transparent# Reference candidates are $ot more priority for

    selection

    3here is no proper trainin$ 7 development process for developments of employees

    0mployee turnover ?especially 0n$ineers@ e4ists because of the availability of (ob It

    sectors

    Salary structure and fi4ation is not satisfactory

    Supply of S&illed 'or&er in Ban$ladesh is not sufficient#

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    indings of t!e Stud:

    3he findin$s of the study are as follo's-

    Lack of (ro"er >9 (lanning:

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    Due to $lobal economic recession 'e are e4periencin$ hu$e fluctuation of $arments orders

    'hich is not predictable or forecast>able at all# Some time it is mountin$ up and on the

    contrary sometime it is deterioratin$# 2onse)uently, the company is facin$ trouble to the

    $reatest e4tent in manpo'er plannin$#

    Lack of $deal 9ecruitment and Selection (rogram:

    9e are facin$ a number of problems in recruitment and selection and those are-

    Lac& of )uality people for selection#

    Due to lac& of national database 7or information of blac& listed 'or&ers, sometimes

    'e select someone 'ho committed crime in another factory earlier#

    Due to order fluctuation, sometime 'e are over burdened for recruitment related

    'or 5n the contrary sometime 'e do not $et any 'or& re$ardin$ recruitment 'hen

    there is comparatively less orders for $arments#

    Lack of Effective Training and Develo"ment (rogram:

    More emphasis should be $iven on trainin$ to e4pedite the or$ani8ational development

    process#

    Lack of Standard (erformance &anagement Sstem:

    3here are manpo'er scarcities in R Department# As a result, employees are a bit over

    burdened and sometimes they feel monotony for the recurrence of same 'or

    Lack of Transfer 8 Succession (lan:

    9e use 1/ de$ree performance appraisal system#

    3he basis of 3ransfer and Succession are service len$th, merit and re)uirements#

    Proper assessment is made for succession purpose 'hich is devoid of all sorts of nepotism

    7 biasness#

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    Lack of Standard Com"ensation and %enefit (ackages:

    9a$es 7 other financial benefits the 'or&ers are $ettin$ no' days are not sufficient#

    9ecommendations:

    In li$ht of the findin$s, the recommendations are as follo's-

    To (re"are a Standard >uman 9esource (lanning:

    Until the $lobal economic situation improves 'e have no 'ay but to accept the reality#

    To conduct an ideal 9ecruitment and selection (rogram:

    "overnment should ta&e initiative to increase the )uality of our overall education system and

    ma&e it 'orth'hile# At the same time "overnment should also ta&e initiative to develop a

    national database for the 'or&ers of RM" industry so that the entrepreneurs can identify and

    avoid the Blac& listed 'or&ers#

    To conduct an effective Training and Develo"ment (rogram:

    Re$ular trainin$ may be arran$ed for machine mechanics, electrician, drivers, purchase

    officers ?on spare parts@, security personnel, compliance officers and R 5fficers ?both Q

    internal and e4ternal 7 in home and abroad@ in order to ensure the smooth operations of the

    company and to $et the desired momentum in day to day 'or

    3rainin$ calendar may be prepared on the basis of 3A ?department 'ise@#

    An annual bud$et may be allotted for trainin$ purpose#

    3rainin$ is pre re)uisite for development and continuous improvement#

    To formulate a Standard (erformance &anagement Sstem:

    Authority may consider recruitin$ some employees in R Department for trainin$ and

    development 'or& to improve the performance of employees# As a result, the employees 'ill

    be able to deliver more )uality 'or& 'hich in turn, 'ill help to attain the or$ani8ational $oaland ensure the 'in>'in situation#

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    Nob rotation system may be introduced in R Department to some e4tent in order to reduce

    monotony of 'or

    To (re"are a (ro"er Transfer 8 Succession (lan:

    Assessment should be done al'ays on time and it must be free from nepotism, biasness, and

    hallo effect etc bad practices# Dry promotion system may be introduced in case of financial

    scarcity of the company in order to motivate the truly deservin$ employees#

    To Establis! a Standard Com"ensation and %enefit (ackage:

    3he e4istin$ minimum 'a$es determined by $overnment should be revie'ed as early as

    possible in order to ad(ust at least the inflation rate# Payment of Bonus in t'o 0ids, andannual increment of a reasonable percenta$e should be mandatory by la'# Payment of 'a$e

    and salary should be ma&in$ throu$h ban&in$ channel# At the end of the day, it 'ill ensure

    more transparency 7 reduce the hassle and ris& of cash handlin$# Payment of 'a$es and

    salary should be ma&in$ 'ithin G 'or&in$ days in place of : 'or&in$ days#

    Conclusion:

    3he success of a $arment depends on improved service delivery to its buyer# o', so many

    $arments in the country have emer$ed to cater to the needs of buyers# But most of $arments

    in Ban$ladesh are usin$ conventional $arments system#

    "arments and apparel accounted for about four>fifths of the country=s total merchandise

    e4ports# It is estimated that apparel e4ports alone $enerated more than #: billion in */.., as

    'ell as * billion 'orth of economic activity in areas of ban&in$, insurance, pac&a$in$, real

    estate, utility services, clearin$ and for'ardin$, and consumer $oods# So, in a )uota freeenvironment, Ban$ladesh founds some difficulties to compete# Beside the )uota 'ithdra'al,

    other obstacles include its dependency on forei$n desi$n, technolo$y repairs and even

    $arment and its lac& of ability to respond )uic&ly# Ban$ladesh has no support industries

    because the spinnin$, 'eavin$, dyin$ industries are very 'ea&, so it has to import almost all

    ra' materials# 3he country no' faces stiff competition from countries, 'hich have become

    cheaper as a result of currency devaluations after the Asian 2risis#

    3he flourishment of any industry re)uires combined efforts and co>operation from several

    parties# Social, political and macroeconomic environment play pivotal role in this re$ard#

    3hou$h !uality "roup is a ne'ly 6entured 2ompany in the respective sector, its $ro'th and

    e4pansion is praise'orthy# It=s contributin$ the country and servin$ the nation in different

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    'ays# If it can up hold it=s much to'ard advancement, it 'ill be able to set a role model in

    our country#

    In conclusion it can be said that every or$ani8ation has its positives as 'ell as ne$atives and

    in case of Quality Group, the later one is less than the earlier one and as the mana$ement is

    determined to reach the pic& of success it seems that in near future the ne$atives 'ill be

    eliminated# Quality Groupshould utili8e its assets and money to ma&e profit# It should be

    enhancin$ the relation 'ith the buyers and ma&e services as fast as possible#

    9eference:

    Chanda&er abib Ahmed, Bac&'ard Lin&a$e to Ready Made "arments- Ban$ladesh

    Perspective, Academic Press 7 Publishers Limited, Dha&a, %irst 0dition, *//*

    Md# asan, Ban$ladesher Da&- Ban$la e's, 'ebsite, Business monitors March 1.,

    *//G

    3he Ban$ladesh Nournal, 'ebsite, ./ September */.*

    Ban$ladesh- RM" sailin$ into troubled times as )uotas end, 'ebsite >> B"M0A, ;th

    ovember *//