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International Transport Workers’ Federation

Global Administration

Competency Framework

June 2017

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Introduction

The Global Administrative Competency Framework was developed for the use of ITF global administrators.

This framework is designed to assist in the development of the administrative function in a systematic and

strategic manner. It will assist you in identifying and prioritising your development needs, as well as

supporting the requirements of the organisation.

The framework comprises:

the global administration competency assessment model

the global administrative competencies

the global administrative job descriptions

the professional learning and development plan [under development]

The goals for the global administrative competency framework are:

to develop critical knowledge and skills needed to improve organisational and individual

effectiveness and performance

to promote consistency in our way of working across the organisation

to foster a learning/knowledge sharing culture

The competencies identified are considered to be core competencies related to administrative positions

across the global organisation.

The accompanying job descriptions define the global administration function across the organisation and

have been developed to support the cohesive delivery of the overall work plan, encompassing the key

principles we endeavour to work towards, being transparency, alignment, consistency in approach,

learning, flexibility and team work.

The global administrative competency framework endorses the learning and development opportunities to

strengthen the professional capacity of the ITF global administrator across the organisation.

The ongoing professional learning and development plan provides global administrators with the necessary

skills and tools to maintain a consistent level of competence in delivery of the global administrative

function.

This global administrative competency framework will be reviewed at regular intervals to ensure that it

continues to meet the needs of the organisation.

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Competency Assessment Model

The Assessment tools provide you with an opportunity to assess your personal strengths and areas for

improvement in your role as an ITF global administrator

Relationships

Communication and influencing; interpersonal skills; team work and team building; customer focused; cross‐cultural agility

Analytical

Problem analysis; critical thinking; decision making; innovation; professional expertise

Management

Managing execution: project/process management; delegation and performance management; coaching

and developing talent; managing differences/conflict

Leadership

Strategic thinking; organisational acumen; leading courageously; inspiring others; integrity, trust and

credibility

Self‐management

Learning agility/development; initiative and risk taking; drive for results; adaptability management;

emotional resilience

Global Administration

Relationships

Analytical

ManagementLeadership

Self‐Management

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Relationships

Communication and influencing; interpersonal skills; team work and team building; customer focused; cross‐cultural agility

Communication: listens to others, seeks to understand others’ perspective, and communicates own perspective

Influencing and interpersonal skills: emotional intelligence: awareness of self, others and context, and the ability to flex style appropriately

Team work and team building: works as part of the global administrative team (GAT) participative; collegiate; supportive; helpful, respectful, team oriented; transfers

knowledge; cooperative; open to feedback

Maintains good relationships with the global secretariat and affiliates; acts professionally; provides consistent level of service; is respectful; is proactive; advises

appropriately; assists with problem solving; demonstrates willingness to support

Cross‐cultural agility: awareness of the diverse cultures in which we operate and demonstrate the ability to adapt

Level 1 ‐ delivers Level 2 ‐ influences Level 3 ‐ leads

Listens to others, seeks to understand others’

perspective, communicates own perspective

Acts as a role model: solicits others opinions,

communicates clearly and effectively and encourages

these behaviours in others

Leads by example and takes responsibility for creating

the necessary climate for effective communication

and relationship building

Emotional intelligence and awareness of self, others

and context and the ability to flex style appropriately

Builds appropriate relationships and networks to

ensure effective delivery

Builds strategic and political awareness

Evidence of being: participative; collegiate;

supportive; helpful, respectful, team oriented;

transfers knowledge; cooperative; open to feedback

Acts as an effective role model and actively

encourages these behaviours in others. Takes

responsibility for monitoring team climate, makes

timely interventions and seeks advice and input from

others

Leads by example and takes responsibility for creating

the necessary climate for effective team working

Establishes professional relationships with peers

within the global administration team; and the wider

global secretariat: acts professionally; provides

consistent level of service; is respectful; is proactive;

advises appropriately; assists with problem solving;

demonstrates willingness to support others

Acts as the introductory conduit and provides the

necessary cross‐cultural awareness to support the

global administration function

Takes responsibility for relationship management and

supports the GAT as necessary

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Establishes professional relationship with ITF affiliates

and other international organisations: acts

professionally; provides consistent level of service; is

respectful; is proactive; advises appropriately; assists

with problem solving; demonstrates willingness to

support others

Acts as the introductory conduit and

provides information re the ITF governance and

operational structure

Provides the necessary political awareness to support

the global administration function

Is responsible for keeping oneself abreast of changes

within the organisation and governance structures

Shares and communicates relevant changes Identifies relevant changes and communication

process

Demonstrates an awareness of the diverse cultures in

which we operate and an ability to adapt

appropriately

Leads by example. Provide guidance and support with

appropriate interventions when necessary

Lead by example and provide support when

necessary

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Analytical

Problem analysis; critical thinking; decision making; innovation; professional expertise

Problem analysis: demonstrates the ability to foresee problems and prevent them by taking action

Critical thinking: utilizes analytical skills and a broad understanding of the organisation to effectively interpret and anticipate needs

Decision making: demonstrates the ability to make timely decisions and is able to articulate sound rationale for decision making that takes into consideration wider

implications

Professional expertise: communicates in a clear, concise manner adapting to ones’ audience; produces well thought‐out, professional correspondence free of grammatical

and spelling errors conforming to standardised way of working; demonstrates proficiency in using standard office equipment and other relevant software required for

effective delivery


Demonstrates the ability to foresee problems and

take preventative action where possible or elevate as

necessary

Ability to intervene in a timely manner or elevate as

necessary

Provide solutions and ensure that corrective

measures are put in place

Utilises analytical skills and a broad understanding of

the organisation to effectively carry out the global

administrative function

To effectively interpret the needs of the global

organisation

To anticipate the needs of the global organisation to

allow us to provide continuing context

Demonstrates the ability to make timely decisions

and is able to articulate sound rationale for decision

making that takes into consideration wider

implications

Ability to communicate and operationalise the

decision making framework to ensure timely delivery;

takes action to ensure progress is not hindered

through lack of decision making

Determine scope and boundaries over decision

making; takes an organisation wide perspective;

considers the implications for other areas; and,

communicates with relevant parties as appropriate

Ability to communicate in a clear and concise

manner, whether written or oral

Sets clear expectations; monitor and intervene where

necessary in order to maintain quality standards

Establish organisation wide standards adhering to the

principles of the global administrative function:

standardisation, simplification and automation

Demonstrates proficiency in using standard office

equipment and other relevant software required for

effective delivery

Takes responsibility for ensuring that appropriate

systems are accessible and used

Is a key contributor and influences the IT strategy of

the global organisation to ensure that the systems in

place continue to meet the needs of the global

administrative function

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Management

Managing execution; project/process management; delegation and performance management; coaching and developing talent; managing differences/conflict

Project/process management: effective planning and delivery of work and meets critical deadlines; balances conflicting priorities in order to manage workflow

Delegation: delegates appropriately to address capacity issues and provide opportunities for development

Performance management: actively managing performance to ensure standards, targets and objectives are met; addressing under‐performance

Coaching and developing talent: identifying individual strengths and development needs; identifying development and growth opportunities within the administrative

function

Managing differences/conflict: recognising and valuing difference; addressing conflict when it arises

Excellence: sets and maintains high standards; takes personal responsibility and is delivery focused


Awareness and understanding of the SRD work plans

and corresponding budgets

Contribute and support the planning and budgeting

process; and awareness and understanding of all SRD

work plans and budgets

Contribute and support in the development of the

ITF’s overall planning and budgeting process

Can be relied upon to take personal responsibility for

setting and maintaining high standards; is able to

balance conflicting priorities; and is delivery focused

Manages the team’s workflow and balances

conflicting priorities to ensure high standards are

maintained and critical deadlines are met

Has oversight of the overall global administrative

work flow and is able to provide solutions to capacity

issues when they arise

Follows a recognised way of working Ensures the consistency and standardisation of the

administrative function is being met and is fit for

purpose

Has oversight of the processes of the global

administrative function, in consultation with the

other functions of the global organisation

Manages own work load and takes responsibility for

ensuring work is covered during any absences

Delegates appropriately: to address capacity issues;

for development opportunities. Follows through,

providing feedback

Encourages a climate where delegation is used both

as a tool for development and opportunity for

knowledge sharing and transfer

Takes ownership for the delivery of own work plan as

developed and monitored by the supervisor

Develops and monitors individual team member work

plans and holds regular work plan and development

review (one‐to‐one) meetings

Develops and monitors individual supervisor work

plans to ensure synergy across the administrative

function

Capacity to reflect on own abilities, awareness of own

limitations, receptive to coaching

Actively manages talent; provides coaching and

relevant development opportunities

Creates a coaching environment; takes a strategic

overview of the administrative function; maps talent

and makes recommendations to address succession

planning and skills gaps

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Recognise and value diversity; takes responsibility for

resolving differences where possible and escalates

appropriately

Encourages diversity; does not avoid difficult

conversations and actively manages conflict

escalating where necessary

Leads by example and seeks appropriate guidance

when necessary

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Leadership

Strategic thinking; organisational acumen; leading courageously; inspiring others; integrity, trust and credibility

Strategic thinking: takes a global organisational view, anticipates future trends/alternative scenarios and plans appropriately

Organisational acumen: demonstrates an awareness of fundamental organisational principles as well as an understanding of the overall international labour movement in

which the organisation operates

Leading courageously: architect of change, initiates change, challenges status quo constructively, takes personal risk, openness to others and prepared to be challenged

Inspiring others: acting as a positive role model, demonstrating energy, valuing contributions and encouraging active participation

Integrity, trust and credibility: acts with integrity, is trustworthy, presents as credible leader who acts in the interests of the organisation and others rather than being self‐

interested


Have an awareness of the GAT strategy Contributes to the GAT strategic view Takes a global organisational view, anticipates future

trends/alternative scenarios and plans appropriately

ensuring strategic alignment with the wider

organisation

Awareness and understanding of the international

labour movement

Understanding of the international labour movement

and how the ITF operates within

Understanding the role the ITF plays within Council of

Global Unions

Awareness and understanding of the organisation

and governance structures

Awareness of the political implications across the SRD

structures

Understanding the political implications overall and

providing the necessary guidance

Ability to challenge status quo constructively;

demonstrates confidence to contribute ideas and a

willingness to step outside their comfort zone

Is open and receptive to ideas; is prepared to be

challenged; initiates change process

Architects of change, evaluates benefits and risks;

evaluates change within wider organisational context

Has a positive energy and can do attitude Acts as a positive role model, demonstrating energy,

valuing contributions and encouraging active

participation

Lead by example

Acts with integrity, is trustworthy Presents as a credible supervisor who acts in the

interests of the GAT

Presents as credible leader who acts in the interests

of the organisation and others rather than being self‐

interested

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Self‐management

Learning agility/development; initiative and risk taking; drive for results; adaptability management; emotional resilience

Learning agility/development: an appetite for learning and development; actively manages own development;

Initiative and risk taking: exhibits sound judgment and the ability to make reasonable decisions in the absence of direction

Drive for results: delivery orientated; focused and can be relied upon to deliver; swiftly refers problems/issues to the appropriate person(s) when necessary

Adaptability: awareness of own style; openness to alternative approaches; ability to flex style depending on the context and situation

Emotional resilience: understanding own limitations; developing appropriate strategies


Demonstrates an appetite for learning and

development; takes responsibility for personal

development

Contributes and supports a learning environment Promotes self‐management and learning

Exhibits sound judgement and the ability to make

reasonable decisions in the absence of direction.

Understands own limitations within the framework of

the GAT and can articulate sound rationale




the GAT and can articulate sound rationale




the GAT and the wider organisation, and can

articulate sound rationale

Is focused and can be relied upon to deliver; seeks

appropriate help and flags up issues that may affect

their ability to deliver within agreed timeframe

Awareness of the team environment; ability to listen

and manage the needs of the team

Awareness of the general environment and an

understanding of the potential impact on others

Awareness of own style; openness to alternative

approaches; ability to flex style depending on the

context and situation







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Job Descriptions

In line with the global administrative competencies, the global administration function has been defined within

the following four levels and associated job descriptions:

Level 1 – Global Administrator

Level 1 – Travel and Events Administrator

Level 2 – Global Admin Supervisor

Level 2 – Travel and Events Supervisor

Level 3 – Global Admin Head

Level 3 – Head of Travel and Events

Level 4 – Global Admin Coordinator

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ITF JOB DESCRIPTION

JOB TITLE: GLOBAL ADMINISTRATOR (LEVEL 1)

DEPARTMENT: GLOBAL ADMINISTRATION

REPORTING TO: GLOBAL ADMIN SUPERVISOR (LEVEL 2)

MAIN PURPOSE OF ROLE:

To work as part of the Global Admin Team (GAT) to ensure effective delivery of administration to support the ITFs

goals and priorities.

Supports the ongoing development of the global admin function in line with the core principles: standardisation;

automation and simplification

KEY RESPONSIBILITIES:

Awareness and understanding of the GAT work plan and corresponding budgets; recognising own role in delivery

Drafts circulars and correspondence; seeks approval and actions appropriately

Organises travel arrangements including flights, accommodation, transfers, health and visa requirements

Liaises with ITF affiliates, outside organisations and other agencies, and responds to enquiries and directs accordingly

Organises ITF meetings and events in partnership with identified internal sponsor; including sourcing, negotiating and recommending hotel, venue and event services, within agreed parameters; liaises with internal and external resources as appropriate

Coordinates participant attendance to ITF meetings and events including any travel and financial arrangements; liaises with ITF affiliates and outside organisations; responds to enquiries and directs accordingly

Prepares and updates meeting and campaign forecasts against budget; monitors spend; identifies variances and escalates in a timely manner

Continually updates and maintains accuracy of ITF databases and other tools used to execute delivery

Runs all meeting and campaign related reports; ensures accessibility in an appropriate and timely manner

Organises secretariat meetings using telephone/video conferencing equipment as necessary

Collates information and prepares documentation pertaining to meetings and campaigns; ensures accessibility in an appropriate and timely manner

Attends meetings to provide onsite support; take minutes to draft action points and reports as required

Supports the promotion of the ITF through the ITF website and social media channels as determined and within agreed parameters

Contributes to the change agenda and implements agreed changes in line with the GAT strategy

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PERSON SPECIFICATION:

ESSENTIAL DESIRABLE

Education level, qualifications or equivalent

Knowledge, experience and technical skills

Experience of booking travel related services

Experience of meetings organisation

High quality administrative skills

Proven organisational skills

Accuracy and attention to detail

Excellent written and spoken English

Experience writing meeting documents and minutes/reports

Working as part of a team

Flexibility in working as part of a wider team

Ability to problem solve and identify an appropriate course of action

Ability to analyse data /information

Experience in database management

Proficient in using standard office equipment and other relevant software

Knowledge of another language

Experience of negotiating with external suppliers

Personal attributes/skills Ability to exercise a high level of discretion, judgement and initiative

Maintains confidentiality

Proven ability to communicate effectively

Collegiate

Willingness to learn and be open to new ways of working

Cultural and organisational awareness

Commitment to social justice and trade unions

Practical requirements e.g. hours, requirement to travel

Some travel may be required

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ITF JOB DESCRIPTION

JOB TITLE: TRAVEL AND EVENTS ADMINISTRATOR (LEVEL 1)


REPORTING TO: TRAVEL AND EVENTS SUPERVISOR (LEVEL 2)


To work as part of the Global Admin Team (GAT) to ensure effective delivery of global travel and events to

support the ITFs goals and priorities

Supports the ongoing development of the global travel and events function within global administration in line

with the core principles: standardisation; automation and simplification


Awareness and understanding of the GAT work plan and corresponding budgets; recognising own role in delivery


Drafts invitations and event correspondence



Prepares and updates meeting and event forecasts against budget; monitors spend; identifies variances and escalates in a timely manner


Runs all meeting and event related reports; ensures circulation in an appropriate and timely manner

Provides onsite support for ITF meetings and events


SPECIFIC RESPONSIBILITIES FOR:

ITF Congress

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ESSENTIAL DESIRABLE



Experience of booking international travel related services

Experience of international meetings and/or event organisation






Working as part of a team







Knowledge of fares and ticketing




Collegiate





Some travel will be required

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ITF JOB DESCRIPTION

JOB TITLE: GLOBAL ADMIN SUPERVISOR (LEVEL 2)


REPORTING TO: GLOBAL ADMIN HEAD (LEVEL 3)


To support the Global Admin Head and to work as part of the Global Admin Team (GAT) to ensure effective

delivery of administration to support the ITFs goals and priorities

Actively contributes to the GAT strategy

Supports the ongoing development of the global admin function in line with the core principles: standardisation;

automation and simplification

May deputise for the Global Admin Head in their absence


Assists in the preparation of the SRD work plans, campaign programmes and corresponding budgets

Supports the GAT leadership team in the development of the GAT work plan

Awareness and understanding of the ITF’s overall SRD work plans, campaign programmes and corresponding budgets; recognising own role in delivery

Collaborates with the GAT Head, exchanges information to ensure a cohesive approach is taken ensuring processes and systems are up to date, implemented, monitored and evaluated


Responsible for the day to day supervision, guidance, coordination and delivery of admin services to ensure that work is delivered to a high standard and follows the global admin function established in line with the above core principles

Responsible for the line management of the team members including coaching and development, performance review meetings, leave requests, sickness reporting, and approval of any expenses

Produces management information as required

Ensures relevant political and organisational issues are communicated to the team

Holds regular team meetings that provide for two‐way communication

Identifies issues that may affect delivery and deals with and/or escalates in a timely manner

Assists in drafting meeting documentation for internal management structures, campaign programmes and governance bodies

Attends meetings to provide onsite support; take minutes to draft action points and reports as required


Liaises with ITF affiliates, outside organisations and other agencies. Responds to enquiries and directs accordingly



Prepares and updates meeting and campaign forecasts against budget; monitors spend; identifies variances and escalates in a timely manner

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Runs all meetings and campaign related reports; ensures accessibility in an appropriate and timely manner



ESSENTIAL DESIRABLE


Graduate level education or training


Proven experience in managing and leading a team















Collegiate





Some travel may be required

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ITF JOB DESCRIPTION

JOB TITLE: TRAVEL AND EVENTS SUPERVISOR (LEVEL 2)


REPORTING TO: HEAD OF TRAVEL AND EVENTS (LEVEL 3)


To support the Head of Travel and Events and to work as part of the Global Admin Team (GAT) to ensure effective

delivery of global travel and events to support the ITFs goals and priorities

Actively contributes to the GAT strategy

Supports the ongoing development of the global travel and events function within global administration in line

with the core principles: standardisation; automation and simplification

May deputise for the Head of Travel and Events in their absence


Supports the GAT leadership team in the development of the GAT work plan

Awareness and understanding of the ITF’s overall SRD work plans, campaign programmes and corresponding budgets; recognising own role in delivery

Collaborates with the Head of Travel and Events, exchanges information to ensure a cohesive approach is taken ensuring processes and systems are up to date, implemented, monitored and evaluated


Responsible for the day to day supervision, guidance, coordination and delivery of travel and event services to ensure that work is delivered to a high standard and follows the global admin function established in line with the above core principles

Responsible for the line management of the team members including coaching and development, performance review meetings, leave requests, sickness reporting, and approval of any expenses

Produces management information as required

Ensures relevant political and organisational issues are communicated to the team

Holds regular team meetings that provide for two‐way communication

Identifies issues that may affect delivery and deals with and/or escalates in a timely manner


Drafts invitations and event correspondence


Coordinates engagement of interpreters to ITF meetings and events including any travel and financial arrangements


Prepares and updates meeting and event forecasts against budget; monitors spend; identifies variances and escalates in a timely manner


Runs all meeting and event related reports; ensures accessibility in an appropriate and timely manner

Provides onsite support for ITF meetings and events

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SPECIFIC RESPONSIBILITIES FOR:

ITF Congress


ESSENTIAL DESIRABLE




Experience of booking international travel related services

Experience of international meetings and/or event organisation

















Collegiate






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ITF JOB DESCRIPTION

JOB TITLE: GLOBAL ADMIN HEAD (LEVEL 3)


REPORTING TO: GLOBAL ADMIN COORDINATOR (LEVEL 4)


To support the Global Admin Coordinator and to work as part of the Global Admin Team (GAT) to ensure effective

delivery of administration to support the ITFs goals and priorities

Member of the GAT leadership team; contributes to the GAT strategy and is responsible for the ongoing

development of the global admin function in line with the core principles: standardisation; automation and

simplification

Member of the Core Congress Team to support the Global Admin Coordinator in the effective delivery of the

global administration function of Congress

May deputise for the Global Admin Coordinator in their absence


Supports and contributes to the overall SRD work plans, campaign programmes and budgeting process; ensures organisational change mechanism is adhered to

Responsible for the development and delivery of the GAT work plan together with the GAT leadership team

Attends management account meetings and supports the budget holder in the preparation of up to date and accurate information for decision making purposes and delivery of the work plan

Collaborates with the GAT leadership team, exchanges information to ensure a cohesive approach is taken within the GAT and in alignment with the ITF’s overall strategy and goals

Actively leads change and contributes to the change agenda

Oversees the delivery of administrative services to ensure that work is delivered to a high standard and follows the global admin function established in line with the above core principles

Responsible for the line management of the team supervisor including leave requests, sickness reporting, approval of any expenses, performance review and development meetings

Works with the team supervisor to ensure GAT processes and systems are up to date and implemented, monitored and evaluated. Responsible for addressing inconsistencies directly and/or via the GAT leadership team

Produces management information and provides analysis, as required

Ensures relevant political and organisational issues are communicated to the supervisor

Holds regular meetings with the supervisor that provide for two‐way communication

Deals with issues that have implications of the effective delivery of administration, in consultation with the GAT leadership team, to ensure a timely resolution

Research, prepare and coordinate meeting documentation for internal management structures, campaign programmes and governance bodies

Attends meetings to provide onsite coordination and take minutes to draft action points and reports as required

Liaises with ITF affiliates, outside organisations and other agencies. Responds to enquiries and directs accordingly where necessary


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ESSENTIAL DESIRABLE




Proven experience in managing and leading a team;




Proven experience in managing budgets












Collegiate






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ITF JOB DESCRIPTION

JOB TITLE: HEAD OF TRAVEL AND EVENTS (LEVEL 3)


REPORTING TO: GLOBAL ADMIN COORDINATOR (LEVEL 4)


To support the Global Admin Coordinator and to work as part of the Global Admin Team (GAT) to ensure effective

delivery of global travel and events to support the ITFs goals and priorities


development of the global travel and events function within global administration in line with the core principles:

standardisation; automation and simplification

Member of the Core Congress Team to support the Global Admin Coordinator in the effective delivery of the

global travel and events function of Congress


Manages the relationship with the ITF appointed travel management company (TMC) ensuring the service level agreement is upheld by both parties and continues to meet the needs of the global organisation

Manages the relationship with the ITF appointed event software company ensuring the service level agreement is upheld by both parties and continues to meet the needs of the global organisation

Manages the relationship with the ITF appointed interpreters ensuring the memorandum of understanding is upheld by both parties and continues to meet the needs of the global organisation

Responsible for initiating, negotiating and recommending global travel and event related services

Supports and contributes to the risk management strategy of the global organisation

Supports and contributes to the overall SRD work plans, campaign programmes and budgeting process

Responsible for the development and delivery of the GAT work plan together with the GAT leadership team

Produces travel and event related reports and analysis, as required, to support the General Secretary and/or budget holder for decision making purposes and delivery of the work plan/s

Collaborates with the GAT leadership team, exchanges information to ensure a cohesive approach is taken within the GAT and in alignment with the ITF’s overall strategy and goals

Responsible for the post event evaluation of logistics and operations for ITF meetings and events; develops and implements improvements together with the GAT leadership team


Oversees the delivery of travel and event services to ensure that work is delivered to a high standard and follows the global admin function established in line with the above core principles

Responsible for the line management of the team supervisor including leave requests, sickness reporting, approval of any expenses, performance review and development meetings

Works with the team supervisor to ensure GAT processes and systems are up to date and implemented, monitored and evaluated. Responsible for addressing inconsistencies directly and/or via the GAT leadership team

Ensures relevant political and organisational issues are communicated to the supervisor

Holds regular meetings with the supervisor that provide for two‐way communication

Deals with issues that have implications of the effective delivery of administration, in consultation with the GAT leadership team, to ensure a timely resolution

Provides onsite coordination for ITF meetings and events

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SPECIFIC RESPONSIBILITIES FOR: ITF Congress PERSON SPECIFICATION:

ESSENTIAL DESIRABLE




Proven experience of booking international travel related services

Proven experience of international meetings and/or event organisation

Proven experience of negotiating with external suppliers

















Collegiate





Travel will be required

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ITF JOB DESCRIPTION

JOB TITLE: GLOBAL ADMIN COORDINATOR (LEVEL 4)


REPORTING TO: GENERAL SECRETARY


To lead the Global Admin Team (GAT) to ensure effective delivery of global administration and travel and events

to support the ITFs goals and priorities


development of the global admin function in line with the core principles: standardisation; automation and

simplification

Member of the Core Congress Team to ensure effective delivery of the global administration and travel and

events functions of Congress


Overall responsibility for implementing, monitoring and evaluating the effectiveness of the global administration function and continues to meet the needs of the global organisation


Supports and contributes to the overall SRD work plans, campaign programmes and budgeting process; ensures organisational change mechanism is adhered to

Overall responsibility for the development and delivery of the GAT work plan together with the GAT leadership team and in consultation with key stakeholders

Produces management information and provides analysis, as required

Ensures relevant political and organisational issues are communicated to the global admin heads

Responsible for the operational line management of the global admin heads including leave requests, sickness reporting, approval of any expenses, performance review and development meetings

Responsible for addressing issues that have implications on the effective delivery of administration

Attends meetings to support the Office of the General Secretary and provide onsite coordination

Liaises with ITF affiliates, outside organisations and other agencies. Responds to enquiries and directs accordingly where necessary


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ESSENTIAL DESIRABLE




Proven experience in managing and leading a team;


Proven experience in working as part of a senior management team















Collegiate






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Professional Learning and Development Plan

[under development]

international transport workers’ federation global ... · strategic thinking: takes a global...

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