INTERNATIONAL SERVICE GROUPINTERNATIONAL SERVICE GROUP

SERVICEPORTfOlIOTRAININgANDDEVElOPMENT

&SEARCHANDSElECTION

ISgHeadquartersAustria(Vienna)

ISgOfficesAlbania,Argentina,Bosnia,Brasil,Bulgaria,Croatia,CzechRepublic,Denmark,france,germany,greatBritain,Hungary,Italy,Macedonia,Poland,Romania,Russia,Serbia,Slovakia,Slovenia,Spain,Sweden,Switzerland,Turkey,Ukraine,UnitedKingdom

ISgPartnersBelgium,Canada,China,Cyprus,finland,greece,India,Ireland,Netherlands,Norway,Portugal,SouthAfrica,USA

ABOUTUSISgPersonalmanagementgmbHwasfoundedin1999andisoneoftheleadingHRconsultingcompaniesinEu-ropewithatotalof50offices.

WeofferthecompleterangeconcerningHRissuesandservicesinthekeyareasexecutivesearch,searchandselection,training&development,outplacementaswellashighqualitytemporarywork.

Asaninternationalcompanywecanalsosupportyouininternationalorcross-nationalprojects.Aflatcorporatestructure,ahomogeneousworkingstyleandstandardizedtermsofpayment,nationallyandinternationally,ensuresmoothandquicknationalandinternationalprojectmanagement.

Thedynamicdevelopmentandsuccessofourcompanyaretheresultofthehighqualityofourservices,thecom-mitmentofourhighlymotivatedandcustomer-orientedemployeesandtheexcellentprice-performance-ratio.

Ourbusinessstrategyisgearedtowardsgrowthandwearecontinuallyopeningnewinternationaloffices.

Ourphilosophyistoputourfocusonyourbusiness.Yourwishesandneedsarethebasisforthesuccessfulreali-zationofcustom-madesolutions.Weregardarelationshipcharacterizedbytrustandopennessasoptimalbasisforalong-termpartnership.

Outplacement• Orientationtalk• Strength&weaknessanalysis• Coaching• Optimizationofapplicationdocuments• HRmarketing• Preparationforinterviews&application

training

Search & SelectiOn• Profilecreation&analysis• Definitionofthemostefficientsearch

method(database,internet/printplacement,socialmedia)

• Searchandselectionofthebestapplicantsbysectorexperts

• Regularreporting• Conductingofinterviews• Collectionofreferences• Assessmentandpresentationof

applicants

meDienSerViceS• PublicationofofficialHRadvertsinall

nationalandinternationalprintandonlinemedia

• Consultationregardingmediachoice• Creationofprintmaterial• Informationaboutauctionsandkeytopics• Supportregardingemployerbranding

campaigns,includingsocialmedianetworking

eXecutiVe Search• SparringpartnerforstrategicHRdecisions• Nationalandinternationalidentificationofsuitable

profiles• Discrete,effectiveaddressingandrecruitmentof

potentialcandidates• Evaluationofmanagementandleadershipcompetences

throughspecificallyselectedmethods• Personalsupportforclientsaswellascandidates• Regulareventsonkeytopicsandcurrenttrends• Employmentofexperiencedconsultantswithspecialized

knowledgeaboutthegivensectorandmarket

hr cOnSulting

Search & SelectiOn

meDia SerViceS

Outplacement

eXecutiVeSearch

HR CONSULTING

leaDerShip cOmpetenceS• Strengtheningofleadershipunderstandingandroledefinitionofaleader• Successfulidentificationofpotentialandsustainableemployeedevelopment• leadingwithconcretegoalsandMBO• Managinggroupandteamdynamicscorrectly• Conductingemployeeappraisalseffectivelyandcorrectly(annualappraisal,

goal,developmentandcriticismtalk)• Professionalconflictmanagement• Managingmotivationsuccessfully• Specialcoachingtechniquesforleaders• Situationalleadershipbehavior• Managingresistanceandchangeprocessescorrectly• Healthyleadership• Timemanagementandselforganization• Professionalsearchandselectionofemployees(recruiting)• Strengtheningofeconomicunderstanding

teamwOrk• Professionalteambuildingfornewandexisting

teams• Successfulconflictresolutionwithinteams• fosteringoftrustandappreciationwithinteams• Creatingacommonunderstandingofroles• Effectivemoderationofworkinggroupsand

closedconferencesbutalsogroupmoderations• Supportundmoderationofeventsand

incentiveevents• Experience-orientedteamdevelopmentand

outdoorevents

Strategic hr DeVelOpment & change cOnSulting• Developmentofvision,valuesandgoals• Missionstatementandcompetencedevelopment• Implementingandrevitalizingannualemployeeappraisals• Design,conceptionandimplementationofoverallHRdevelopmentmeasures

resp.programsforyoungleaders,highpotentials,traineesandtalents,apprenticesandtrainersaswellastrainingacademies

• „Workspaceofthefuture“–efficientandmodernworkspacedesign• Supportwithrestructuringmeasures• Supportwithculturalchange• Occupationalhealthpromotion• Supportwithprojectandprocessmanagement• Implementationresp.revitalizationofCRM-tools• Developmentofperformance-orientedandalternativepaymentsystems

analySiS Of pOtentialS & DiagnOSiS• Developmentandorientationcenter• Individualanalysisthroughcoaching• Individualandgroupassessment• Hearingsandmanagementaudits• Structuredinterviews• 360°feedback• Online-baseddevelopment-demand-analysisfor

leadershipandsales• Employeeandcustomersatisfactionsurveys• Cultureanalyses• Psychologicaltests(e.g.BIP,OPQ32)• „Vitalitymonitor“–performancemeasurement

SaleS cOmpetenceS• Effectiveselforganizationaswellaspreparationand

followupofcustomerdata

• Successfulacquisitionofnewcustomers

• goal-orientedcustomeranalysisandinformationcollection

• Professionalandneeds-orientedargumentationandpresentation

• Managingobjectionsandresistancecorrectly

• Conductingpricenegotiationssuccessfullyandprofessionalnegotiationtechniques

• Contractclosingtechniquesandsuccessfuladditionalsale(Cross-undUp-Selling)

• Professionalrelationshipmanagement• Managingdifferentcustomerandcontactpersontypes

correctly

cOmmunicatiOn cOmpetenceS• Communicatingsuccessfullyandusingcommunication

guidelinesinchallengingsituations• Activelistening• givingfeedbackcorrectly• Professionalquestiontechniques• Conductingconflicttalkscorrectly• Psychologicalbasicsofcommunication• Usingvoiceandrhetoriccorrectly• Communicatingclearlyandunderstandablyinwritten

form• Professionaltelephonecommunication(in-and

outbound)• Structuredpresentationsandengagingpresentation

techniques• Readingandusingbodylanguagecorrectly

training&

DeVelOpment

Self-management / attituDe• Individualandsystemiccoaching• Mentalstrengthandsuccessmanagement• Physicalfitnessandperformancestrength• Work-life-balance• Healthmanagement• Burn-outpreventionandstressmanagement• Interculturalattitudeandcommunication• Thinkingpositively–selfandexternalmotivation• Individualresponsibilityandresilience• Attentivenessandstrengtheningofperception• Customerandserviceorientation• Empathyandrelationshipcompetence• Happyatwork• Confidenceandassertiveness• Discipline,persistenceandprioritization• Senseofresponsibilityanddecisiveness• fightingspiritandwilltowin• Positivehandlingofownvaluesandprinciples

TRAINING & dEVELOPmENT

WORKINgTOgETHERWITHUSOffERSYOUNUMEROUSADVANTAgES

HighestqualityregardingrealizationofalltrainingandHRdevelopmentprojectsfamiliarizationwithinstrumentsandtoolswhicharecustom-designedforthetargetsofyourcompanyPrioritizationofpractice-orientationandpracticabilityEnsuringsustainabilitythroughoptimalinclusionofallparticipantsineveryprocessstep

OptimaldevelopmentofindividualskillsofemployeesbasedonstrategicgoalsandsuitablelearningmethodsHighlyqualifiedtrainerswithexperiencesindifferentsectorsandwithvariousmethodslong-standingexperiencewithrenownednationalandinternationalcompaniesintheareaofHRdevelopmentSimpleprojectrealization,alsoacrosscountries

Strategic hr DeVelOpment &

change cOnSulting

leaDerShip cOmpetenceS

Self-management / attituDe

VerkaufSkOmpetenzen

analySiS Of pOtentialS & DiagnOSiS

cOmmunicatiOn cOmpetenceS

teamwOrk

iSg personalmanagement gmbh

Executive SearchNibelungengasse1-3/Top52,A-1010Vienna,AustriaT: +4315123505eMail:office@isg.com

Training CenterJohannHoffmannPlatz16,A-1120Vienna,AustriaT: +4315123505eMail:training@isg.com

HR ConsultingRustenschacherallee38,A-1020Vienna,AustriaT: +4315123505eMail:office@isg.com

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