international journal of management and humanitiesdi samsung mobile it center manado. jurnal berkala...
TRANSCRIPT
Editor-In-Chief Chair Dr. Shiv Kumar
Ph.D. (CSE), M.Tech. (IT, Honors), B.Tech. (IT), Senior Member of IEEE
Professor, Department of Computer Science & Engineering, Lakshmi Narain College of Technology Excellence (LNCTE), Bhopal
(M.P.), India
Associated Editor-In-Chief Chair Dr. Dinesh Varshney
Professor, School of Physics, Devi Ahilya University, Indore (M.P.), India
Associated Editor-In-Chief Members Dr. Hai Shanker Hota
Ph.D. (CSE), MCA, MSc (Mathematics)
Professor & Head, Department of CS, Bilaspur University, Bilaspur (C.G.), India
Dr. Gamal Abd El-Nasser Ahmed Mohamed Said
Ph.D. (CSE), MS(CSE), BSc(EE)
Department of Computer and Information Technology, Port Training Institute, Arab Academy for Science, Technology and Maritime
Transport, Egypt
Dr. Mayank Singh
PDF (Purs), Ph.D(CSE), ME(Software Engineering), BE(CSE), SMACM, MIEEE, LMCSI, SMIACSIT
Department of Electrical, Electronic and Computer Engineering, School of Engineering, Howard College, University of KwaZulu-
Natal, Durban, South Africa.
Scientific Editors Prof. (Dr.) Hamid Saremi
Vice Chancellor of Islamic Azad University of Iran, Quchan Branch, Quchan-Iran
Dr. Moinuddin Sarker
Vice President of Research & Development, Head of Science Team, Natural State Research, Inc., 37 Brown House Road (2nd Floor)
Stamford, USA.
Dr. Shanmugha Priya. Pon
Principal, Department of Commerce and Management, St. Joseph College of Management and Finance, Makambako, Tanzania, East
Africa, Tanzania
Dr. Veronica Mc Gowan
Associate Professor, Department of Computer and Business Information Systems,Delaware Valley College, Doylestown, PA, Allman,
China.
Dr. Fadiya Samson Oluwaseun
Assistant Professor, Girne American University, as a Lecturer & International Admission Officer (African Region) Girne, Northern
Cyprus, Turkey.
Executive Editor Chair Dr. Deepak Garg
Professor & Head, Department Of Computer Science And Engineering, Bennett University, Times Group, Greater Noida (UP), India
Executive Editor Members Dr. Vahid Nourani
Professor, Faculty of Civil Engineering, University of Tabriz, Iran.
Dr. Saber Mohamed Abd-Allah
Associate Professor, Department of Biochemistry, Shanghai Institute of Biochemistry and Cell Biology, Shanghai, China.
Dr. Xiaoguang Yue
Associate Professor, Department of Computer and Information, Southwest Forestry University, Kunming (Yunnan), China.
Dr. Labib Francis Gergis Rofaiel
Associate Professor, Department of Digital Communications and Electronics, Misr Academy for Engineering and Technology,
Mansoura, Egypt.
Dr. Hugo A.F.A. Santos
ICES, Institute for Computational Engineering and Sciences, The University of Texas, Austin, USA.
Technical Program Committee Chair Dr. Mohd. Nazri Ismail
Associate Professor, Department of System and Networking, University of Kuala (UniKL), Kuala Lumpur, Malaysia.
Technical Program Committee Members Dr. Haw Su Cheng
Faculty of Information Technology, Multimedia University (MMU), Jalan Multimedia (Cyberjaya), Malaysia.
Dr. Hasan. A. M Al Dabbas
Chairperson, Vice Dean Faculty of Engineering, Department of Mechanical Engineering, Philadelphia University, Amman, Jordan.
Dr. Gabil Adilov
Professor, Department of Mathematics, Akdeniz University, Konyaaltı/Antalya, Turkey.
Dr. Ch.V. Raghavendran
Professor, Department of Computer Science & Engineering, Ideal College of Arts and Sciences Kakinada (Andhra Pradesh), India.
Dr. Thanhtrung Dang
Associate Professor & Vice-Dean, Department of Vehicle and Energy Engineeering, HCMC University of Technology and Education,
Hochiminh, Vietnam.
Dr. Wilson Udo Udofia
Associate Professor, Department of Technical Education, State College of Education, Afaha Nsit, Akwa Ibom, Nigeria.
Manager Mr. Jitendra Kumar Sen
Blue Eyes Intelligence Engineering & Sciences Publication, Bhopal (M.P.), India
Editorial Chair Dr. Sameh Ghanem Salem Zaghloul
Department of Radar, Military Technical College, Cairo Governorate, Egypt.
Editorial Members Dr. Uma Shanker
Professor, Department of Mathematics, Muzafferpur Institute of Technology, Muzafferpur(Bihar), India
Dr. Rama Shanker
Professor & Head, Department of Statistics, Eritrea Institute of Technology, Asmara, Eritrea
Dr. Vinita Kumar
Department of Physics, Dr. D. Ram D A V Public School, Danapur, Patna(Bihar), India
Dr. Brijesh Singh
Senior Yoga Expert and Head, Department of Yoga, Samutakarsha Academy of Yoga, Music & Holistic Living, Prahladnagar,
Ahmedabad (Gujarat), India.
Dr. J. Gladson Maria Britto
Professor, Department of Computer Science & Engineering, Malla Reddy College of Engineering, Secunderabad (Telangana), India.
Dr. Sunil Tekale
Professor, Dean Academics, Department of Computer Science & Engineering, Malla Reddy College of Engineering, Secunderabad
(Telangana), India.
Dr. K. Priya
Professor & Head, Department of Commerce, Vivekanandha College of Arts & Sciences for Women (Autonomous, Elayampalayam,
Namakkal (Tamil Nadu), India.
Dr. Pushpender Sarao
Professor, Department of Computer Science & Engineering, Hyderabad Institute of Technology and Management, Hyderabad
(Telangana), India.
Dr. Nitasha Soni
Assistant Professor, Department of Computer Science, Manav Rachna International Institute of Research and Studies, Faridabad
(Haryana), India.
S. No Volume-3 Issue-12, August 2019, ISSN: 2394-0913 (Online)
Published By: Blue Eyes Intelligence Engineering & Sciences Publication
Page
No.
1.
Authors: Andryusalfikri, Zakaria Wahab, Marlina Widiyanti
Paper Title: Effect of Trust, Quality of Products and Quality Services on Purchase Decisions on E-Commerce
Shopee in Palembang City
Abstract: Purchasing decision is the decision of consumers to buy a product or service as desired. This study
aims to determine the effect of trust, product quality and service quality on purchasing decisions at e-commerce
Shopee in Palembang. This study uses multiple linear regression analysis. The sample in this study were 100
respondents who showed the results that the variables of trust, product quality and service quality had a positive
and significant effect on purchasing decisions in e-commerce Shopee. there is one variable that has dominant
influence on purchasing decisions, namely the variable trust in purchasing decisions
Keywords: Trust, Product Quality, Service Quality, Purchasing Decision
References: 1. Danang, Sunyoto. 2013. Metodologi Penelitian Akuntansi. Bandung: PT. Refika Aditama Anggota Ikapi.
2. .Kotler dan Keller. 2012. Manajemen Pemasaran. Edisi 12. Jakarta: Erlangga. 3. Kotler, Philip, Amstrong, Gary. 2014. Prinsip-prinsip Manajemen. Edisi 14, Jilid 1. Jakarta: Erlangga.
4. Mudrajat Kuncoro. 2013. Manajemen Riset untuk Bisnis dan Ekonomi. Edisi 4. Jakarta: Erlangga.
5. Muhammad N., Dwi. 2018. Pengaruh Kepercayaan, Kualitas Informasi, dan 6. Sugiyono. 2012. Metode Penelitian Administrasi, Bandung: CV. Alfabeta.
7. Tjiptono, Fandy., Gregorius. 2012. Pemasaran Strategik. Yogyakarta: Andi.
1-6
2.
Authors: Muhammad Beni, Zakaria Wahab, Marlina Widiyanti
Paper Title: The Effect of Prices and Promotions on Purchase Decisions on Cement at PT. Semen Baturaja
(Persero), Tbk
Abstract: Purchase decisions are actions taken by consumers to make a product purchase. This research has
purpose to analyze how much influence prices and promotions on cement purchase decisions at PT. Semen
Baturaja (Persero), Tbk and the dominant influential variables. The sample numbers in this research by using
150 (one hundred fifty) respondents. The technique used in sampling of this research was purposive sampling.
The method of analysis is by using multiple linear regression analysis. The results of the analysis in this
research indicate that the price and promotion variables have a positive value and significant effect on purchase
decisions and independent variable that has a positive value, significant influence and dominant influence is
the price variable on cement purchase decisions at PT. Semen Baturaja (Persero), Tbk
Keywords: Price, Promotion, Purchase Decision
References: 1. Achmad J., Zainul A., & Kadarismasn. 2015. Pengaruh Promosi Online dan Persepsi Harga Terhadap Keputusan Pembelian (Survei
Pada Pelanggan Aryka Shop di Kota Malang). Jurnal Administrasi Bisnis (JAB). Vol. 21 No. 1 April 201. Universitas Brawijaya.
2. Ahmad B., & Edy. 2017. Pengaruh Brand Equity, Harga dan Distribusi Terhadap Keputusan Pembelian Vape (Studi PadaVape Store
5Time). Diponegoro Journal of Management. Volume 6, Nomor 4, Tahun 2017, Halaman 1-10. ISSN (Online): 2337-3792. 3. Andrew F., Manampiring., & Irvan. 2016. Pengaruh Produk, Harga, Promosi dan Tempat Terhadap Keputusan Pembelian Mobil di
PT. Astra International, Tbk Malalayang. Jurnal EMBA. Vol.4 No.1 Maret 2016, Hal. 472-483. ISSN 2303-1174.
4. Arianto S., & Imroatul. 2016. Analisis Pengaruh Persepsi Harga, Kualitas Pelayanan, Promosi dan Lokasi Terhadap Keputusan
Pembelian (Studi pada Floo Cafe Ungaran). Diponegoro Journal of Management. Volume 5, Nomor 4, Tahun 2016, Halaman 1-14.
ISSN (Online): 2337-3792.
5. Arif R. N., & Rizal. 2017. Pengaruh Promosi, Harga, dan Kualitas Pelayanan Terhadap Keputusan Pembelian (Studi Pada Rahma Rahmi Collection). Diponegoro Journal of Management. Volume 6, Nomor 4, Tahun 2017, Halaman 1 – 9. ISSN (Online): 2337-
3792. 6. Arum Y., & Susilo. 2016. Analisis Pengaruh Citra Merek, Produk, Harga dan Promosi Terhadap Keputusan Pembelian (Studi pada
Konsumen Bandeng Juwana Elrina). Diponegoro Journal of Management. Volume 5, Nomor 3, Tahun 2016, Halaman 1-11. ISSN
(Online): 2337-3792. 7. Christy J. G., Jantje S., & Sjendry. 2017. Pengaruh Kualitas Produk, Harga dan Promosi Terhadap Keputusan Pembelian Mobil
Nissan X-Trail pada PT. Wahana Wirawan Manado. Jurnal EMBA. Vol.5 No.2 Juni 2017, Hal. 2221 – 2229. ISSN 2303-1174.
8. Danang, Sunyoto. 2013. Metodologi Penelitian Akuntansi. Bandung: PT. Refika Aditama Anggota Ikapi. 9. Daniel O. R., Azis F., & Leonardo. 2015. Pengaruh Kualitas Pelayanan, Harga dan Promosi Terhadap Keputusan Pembelian Produk
CKE Teknik Semarang. Jurnal Universitas Diponegoro.
10. Ghozali, Imam. 2013. Aplikasi Multivariate dengan Program SPSS. Edisi Ketujuh. Semarang: Badan Penerbit Universitas Diponegoro.
11. Grace M. W., Lisbeth M., & Hendra. 2015. Pengaruh Bauran Promosi, Persepsi Harga dan Lokasi Terhadap Keputusan Pembelian
dan Kepuasan Konsumen Pada Perumahan Tamansari Metropolitan Manado. Jurnal EMBA. Vol.3 No.2 Juni 2015, Hal. 1073-1085.
ISSN 2303-1174.
12. Herlina, L., & Elpanso, E., 2017. Pengaruh Kualitas Produk, Harga Terhadap Keputusan Pembelian Semen Baturaja (Studi Kasus
Pada Tiga Toko Bangunan di Kelurahan Kenten Laut). Jurnal Universitas Bina Darma. 13. Indonesia Cement Statistic. 2017. Indonesia Cement Association (ASI), Jakarta.
14. Indonesia Cement Statistic. 2018. Indonesia Cement Association (ASI), Jakarta.
15. Jilly B. 2013. Promosi, Distribusi, Harga Pengaruhnya Terhadap Keputusan Pembelian Rokok Surya Promild. Jurnal EMBA. Vol.1 No.4 Desember 2013, Hal. 95-104. ISSN 2303-1174..
16. Kotler & Keller. 2012. Manajemen Pemasaran. Edisi 12. Jakarta: Erlangga.
17. Kotler, Philip, & Armstrong, Gary. 2014. Prinsip-prinsip Manajemen. Edisi 14, Jilid 1. Jakarta: Erlangga. 18. Krestiawan, Handoyo D. W., & Sari. 2013. Pengaruh Kualitas Produk, Harga, dan Promosi Terhadap Keputusan Pembelian Permen
Tolak Angin di Semarang (Studi Kasus pada Pengguna Permen Tolak Angin di Kelurahan Tembalang Semarang). Diponegoro
Journal of Social and Politic. Tahun 2013, Hal. 1-10.
7-13
19. Lidya M., Lisbeth M., & Agusta. 2013. Kualitas Produk, Strategi Promosi dan Harga Pengaruhnya Terhadap Keputusan Pembelian
Kartu Simpati Telkomsel di Kota Manado. Jurnal EMBA. Vol.1 No.4 Desember 2013, Hal. 2336-2346. ISSN 2303-1174. 20. Mardianam, D.E.P., 2013. Analisa Pengaruh Harga, Citra Merek dan Kualitas Produk Terhadap Keputusan Pembelian Semen Merek
Bosowa di Desa Lojejer. Jurnal Universitas Muhammadiyah Jember.
21. Marnisah, L., Saputra, D., & Rosni, A.K., Analisa Efektivitas Promosi Terhadap Keputusan Konsumen Pada Membeli Semen
Baturaja di Kelurahan Sekip Jaya Kecamatan Kemuning Palembang. Jurnal Ilmiah Ekonomi Global Masa Kini. Volume 7 No. 03
Desember 2016.
22. Melita Y., & Agustin. 2016. Analisis Kualitas Produk, Harga dan Promosi Terhadap Keputusan Pembelian Motor Honda Vario (Studi Kasus Pada Tridjaya Motor Dealer Resmi Motor Honda Cabang Girian-Bitung). Jurnal Berkala Ilmiah Efisiensi. Volume 16 No. 03
Tahun 2016.
23. Milly L., & Mokoagouw. 2016. Pengaruh Gaya Hidup, Harga, Kualitas Produk Terhadap Keputusan Pembelian Handphone Samsung di Samsung Mobile IT Center Manado. Jurnal Berkala Ilmiah Efisiensi. Volume 16 No. 01 Tahun 2016.
24. Mudrajat, Kuncoro. 2013. Manajemen Riset untuk Bisnis dan Ekonomi. Edisi 4. Jakarta: Erlangga. 25. Muhammad, Imroatul K. 2017. Analisis Pengaruh Kualitas Produk, Persepsi Harga dan Sikap Terhadap Keputusan Pembelian (Studi
pada Pos Ketan Legenda 1967 Kota Semarang). Diponegoro Journal of Management. Volume 6, Nomor 4, Tahun 2017, Halaman 1-
11. ISSN (Online): 2337-3792. 26. Novi A., & Purba. 2016. Pengaruh Bauran Pemasaran (Kualitas Produk, Harga, Promosi dan Saluran Distribusi) Terhadap Keputusan
Pembelian Yamaha NMAX di Semarang. Jurnal Universitas Diponegoro.
27. Putri R. P., Agus. S. S., & Ferdy. 2018. Pengaruh Promosi dan Word of Mouth Terhadap Keputusan Pembelian di Oriflame Manado. Jurnal EMBA. Vol.6 No.4 September 2018, Hal. 3703 – 3712. ISSN 2303-1174.
28. Rindang L., Silvya L. M., & Agus. 2014. Citra Merek, Harga dan Promosi Pengaruhnya Terhadap Keputusan Pembelian Perhiasan
Emas Pada PT. Pegadaian (Persero) Cabang Manado Utara. Jurnal EMBA. Vol.2 No.2 Juni 2014, Hal. 1222-1232. ISSN 2303-1174.
29. Rizki S. H., & Sutopo. 2016. Analisis Pengaruh Persepsi Harga dan Promosi Terhadap Keputusan Pembelian Konsumen (Studi Kasus
pada Warung Spesial Bebek Goreng Andalan). Diponegoro Journal of Management. Volume 5, Nomor 3, Tahun 2016, Halaman 1-10.
ISSN (Online): 2337-3792. 30. Sandy S., & Irvan. 2015. Pengaruh Harga, Lokasi, Promosi dan Kualitas Layanan Terhadap Keputusan Pembelian Pada Toko
Komputer Game Zone Mega Mall Manado. Jurnal EMBA. Vol.3 No.3 Sept. 2015, Hal.300-311. ISSN 2303-11.
31. Selvie N., Silvya. L. M., & Lotje. 2017. Pengaruh Promosi, Harga, Dan Distribusi Terhadap Keputusan Pembelian Pakaian Pada Matahari Departemen Store Manado (Studi Kasus Di Matahari Departemen Store Manado Town Square). Jurnal EMBA. Vol.3 No.2
Juni 2017, Hal. 2221 – 2229. ISSN 2303-1174.
32. Selvany, Joyce L., & Silcyljeova. 2015. Pengaruh Kualitas Produk, Harga dan WOM (Word of Mouth) Terhadap Keputusan Pembelian Handphone Evercross Pada CV. Tristar Jaya Globalindo Manado. Jurnal EMBA. Vol.3 No.3 Sept. 2015, Hal.817-826.
ISSN 2303-11.
33. Sindy, Tawas. 2013. Atribut Produk, Harga dan Strategi Promosi Pengaruhnya Terhadap Keputusan Pembelian Konsumen Pada Mobil Toyota Vios di PT. Hasjrat Abdi Manado. Jurnal EMBA. Vol.1 No.4 Desember 2013, Hal. 1329-1340. ISSN 2303-1174.
34. Sugiyono. 2012. Metode Penelitian Administrasi, Bandung: CV. Alfabeta.
35. Tanihattu. M.M., 2013. Pengaruh Kualitas Produk, Citra Merek, Harga dan Promosi Terhadap Keputusan Pembelian Semen Tonasa di Kota Ambon. Jurnal Cita Ekonomika. Vol. VII No. 1 Mei 2013.
36. Tjiptono, Fandy, & Gregorius. 2012. Pemasaran Strategik. Yogyakarta: Andi.
37. Vania S., Silvya L. M., & Silcyljeova. 2019. Pengaruh Lokasi, Promosi dan Persepsi Harga Terhadap Keputusan Pembelian Konsumen Pada Perumahan Kawanua Emerald City Manado. Jurnal EMBA. Vol.7 No.1 Januari 2019, Hal. 881 – 890. ISSN 2303-
1174.
38. www.semenbaturaja.co.id
3.
Authors: Amrulah Robi, Zakaria Wahab, Marlina Widiyanti
Paper Title: Analysis of the Influence of Product Quality and Promotion of Consumer Decisions to Subscribe to
Mnc Vision (Case Study at pt. Mnc Sky Vision Palembang)
Abstract: This study aims to look at consumer decisions in subscribing to MNC Vision at PT. MNC Sky
Vision Palembang with independent variables of quality research and promotion. The study population was 540
MNC Vision customers in Palembang in 2018. As for the sample, there were 100 customers at the MNC Vision
Palembang. This study uses the research method of multiple linear regression analysis. Based on the test results
it was found that there was a positive and significant influence on the quality and promotion of consumer
decisions in influencing consumer decisions to subscribe to MNC Vision.
Keywords: Quality Product, Promotion, Decisions of Consumer
References: 1. Achmad J., Zainul A., Kadarismasn. 2015. Pengaruh Promosi Online dan Persepsi Harga Terhadap Keputusan Pembelian (Survei
Pada Pelanggan Aryka Shop di Kota Malang). Jurnal Administrasi Bisnis (JAB). Vol. 21 No. 1 April 201. Universitas Brawijaya.
2. Andrew F. M., Irvan. 2016. Pengaruh Produk, Harga, Promosi dan Tempat Terhadap Keputusan Pembelian Mobil di PT. Astra International, Tbk Malalayang. Jurnal EMBA. Vol.4 No.1 Maret 2016, Hal. 472-483. ISSN 2303-1174.
3. Arianto S., Imroatul. 2016. Analisis Pengaruh Persepsi Harga, Kualitas Pelayanan, Promosi dan Lokasi Terhadap Keputusan
Pembelian (Studi pada Floo Cafe Ungaran). Diponegoro Journal of Management. Volume 5, Nomor 4, Tahun 2016, Halaman 1-14. ISSN (Online): 2337-3792.
4. Arif R. N., Rizal. 2017. Pengaruh Promosi, Harga, dan Kualitas Pelayanan Terhadap Keputusan Pembelian (Studi Pada Rahma Rahmi Collection). Diponegoro Journal of Management. Volume 6, Nomor 4, Tahun 2017, Halaman 1 – 9. ISSN (Online): 2337-3792.
5. Arum Y., Susilo. 2016. Analisis Pengaruh Citra Merek, Produk, Harga dan Promosi Terhadap Keputusan Pembelian (Studi pada
Konsumen Bandeng Juwana Elrina). Diponegoro Journal of Management. Volume 5, Nomor 3, Tahun 2016, Halaman 1-11. ISSN (Online): 2337-3792.
6. Christy J. G., Jantje S., Sjendry. 2017. Pengaruh Kualitas Produk, Harga dan Promosi Terhadap Keputusan Pembelian Mobil Nissan
X-Trail pada PT. Wahana Wirawan Manado. Jurnal EMBA. Vol.5 No.2 Juni 2017, Hal. 2221 – 2229. ISSN 2303-1174. 7. Danang, Sunyoto. 2013. Metodologi Penelitian Akuntansi. Bandung: PT. Refika Aditama Anggota Ikapi.
8. Daniel O. R., Azis F., Leonardo. 2015. Pengaruh Kualitas Pelayanan, Harga dan Promosi Terhadap Keputusan Pembelian Produk
CKE Teknik Semarang. Jurnal Universitas Diponegoro. 9. Ghozali, Imam. 2013. Aplikasi Multivariate dengan Program SPSS. Edisi Ketujuh. Semarang: Badan Penerbit Universitas
Diponegoro.
10. Giardo P. P., Zainul A., Sunarti. 2017. Pengaruh Kualitas Produk Terhadap Keputusan Pembelian dan Dampaknya Terhadap Kepuasan Konsumen (Survei pada Mahasiswa Administrasi Bisnis Fakultas Ilmu Administrasi angkatan 2013 dan 2014 Universitas
Brawijaya yang Melakukan Pembelian Paket Data Kampus). Jurnal Administrasi Bisnis (JAB). Vol. 48 No.1 Juli 2017. Universitas
Brawijaya. 11. Indra K., Zakaria W., Welly. 2016. Pengaruh Brand Image dan Kualitas Produk Terhadap Keputusan Pembelian Produk Pizza Hut di
14-18
Kota Palembang. Jurnal Ilmiah Manajemen Bisnis Dan Terapan. Tahun XIII No 1, April 2016. Universitas Sriwijaya.
12. Jilly Bernadette Mandey. 2013. Promosi, Distribusi, Harga Pengaruhnya Terhadap Keputusan Pembelian Rokok Surya Promild. Jurnal EMBA. Vol.1 No.4 Desember 2013, Hal. 95-104. ISSN 2303-1174
13. Kotler dan Keller. 2012. Manajemen Pemasaran. Edisi 12. Jakarta: Erlangga.
14. Kotler, Philip, Armstrong, Gary. 2014. Prinsip-prinsip Manajemen. Edisi 14, Jilid 1. Jakarta: Erlangga.
15. Krestiawan W. S., Handoyo D. W., Sari. 2013. Pengaruh Kualitas Produk, Harga, dan Promosi Terhadap Keputusan Pembelian
Permen Tolak Angin di Semarang (Studi Kasus pada Pengguna Permen Tolak Angin di Kelurahan Tembalang Semarang).
Diponegoro Journal of Social and Politic. Tahun 2013, Hal. 1-10. 16. Lidya M., Lisbeth M., Agusta. 2013. Kualitas Produk, Strategi Promosi dan Harga Pengaruhnya Terhadap Keputusan Pembelian
Kartu Simpati Telkomsel di Kota Manado. Jurnal EMBA. Vol.1 No.4 Desember 2013, Hal. 2336-2346. ISSN 2303-1174.
17. Melita Y., Agustin. 2016. Analisis Kualitas Produk, Harga dan Promosi Terhadap Keputusan Pembelian Motor Honda Vario (Studi Kasus Pada Tridjaya Motor Dealer Resmi Motor Honda Cabang Girian-Bitung). Jurnal Berkala Ilmiah Efisiensi. Volume 16 No. 03
Tahun 2016. 18. Milly L., Mokoagouw. 2016. Pengaruh Gaya Hidup, Harga, Kualitas Produk Terhadap Keputusan Pembelian Handphone Samsung di
Samsung Mobile IT Center Manado. Jurnal Berkala Ilmiah Efisiensi. Volume 16 No. 01 Tahun 2016.
19. Mudrajat, Kuncoro. 2013. Manajemen Riset untuk Bisnis dan Ekonomi. Edisi 4. Jakarta: Erlangga. 20. Muhammad A., Imroatul. 2017. Analisis Pengaruh Kualitas Produk, Persepsi Harga dan Sikap Terhadap Keputusan Pembelian (Studi
pada Pos Ketan Legenda 1967 Kota Semarang). Diponegoro Journal of Management. Volume 6, Nomor 4, Tahun 2017, Halaman 1-
11. ISSN (Online): 2337-3792. 21. Novi A., Purba. 2016. Pengaruh Bauran Pemasaran (Kualitas Produk, Harga, Promosi dan Saluran Distribusi) Terhadap Keputusan
Pembelian Yamaha NMAX di Semarang. Jurnal Universitas Diponegoro.
22. Putri R. P., Agus. S. S., Ferdy. 2018. Pengaruh Promosi dan Word of Mouth Terhadap Keputusan Pembelian di Oriflame Manado.
Jurnal EMBA. Vol.6 No.4 September 2018, Hal. 3703 – 3712. ISSN 2303-1174.
23. Rendy C. A., Muchsin Saggaf. 2016. Membangun Kualitas Layanan, Kualitas Produk dan Persepsi Harga Untuk Mendukung Word of
Mouth Melalui Kepuasan. Jurnal Manajemen dan Bisnis Sriwijaya. Vol. 14 No. 1 Maret 2016. 24. Rindang L. S., Silvya L. M., Agus. 2014. Citra Merek, Harga dan Promosi Pengaruhnya Terhadap Keputusan Pembelian Perhiasan
Emas Pada PT. Pegadaian (Persero) Cabang Manado Utara. Jurnal EMBA. Vol.2 No.2 Juni 2014, Hal. 1222-1232. ISSN 2303-1174.
25. Rizki S. H., Sutopo. 2016. Analisis Pengaruh Persepsi Harga dan Promosi Terhadap Keputusan Pembelian Konsumen (Studi Kasus pada Warung Spesial Bebek Goreng Andalan). Diponegoro Journal of Management. Volume 5, Nomor 3, Tahun 2016, Halaman 1-
10. ISSN (Online): 2337-3792.
26. Sandy S., Irvan. 2015. Pengaruh Harga, Lokasi, Promosi dan Kualitas Layanan Terhadap Keputusan Pembelian Pada Toko Komputer Game Zone Mega Mall Manado. Jurnal EMBA. Vol.3 No.3 Sept. 2015, Hal.300-311. ISSN 2303-11.
27. Selvie N., Silvya. L. M., Lotje. 2017. Pengaruh Promosi, Harga, Dan Distribusi Terhadap Keputusan Pembelian Pakaian Pada
Matahari Departemen Store Manado (Studi Kasus Di Matahari Departemen Store Manado Town Square). Jurnal EMBA. Vol.3 No.2 Juni 2017, Hal. 2221 – 2229. ISSN 2303-1174.
28. Selvany C. L., Joyce L., Silcyljeova. 2015. Pengaruh Kualitas Produk, Harga dan WOM (Word of Mouth) Terhadap Keputusan
Pembelian Handphone Evercross Pada CV. Tristar Jaya Globalindo Manado. Jurnal EMBA. Vol.3 No.3 Sept. 2015, Hal.817-826. ISSN 2303-11.
29. Sugiyono. 2012. Metode Penelitian Administrasi, Bandung: CV. Alfabeta.
30. Tjiptono, Fandy, Gregorius. 2012. Pemasaran Strategik. Yogyakarta: Andi. 31. Triastuti A., Handoyo. 2017. Pengaruh Kualitas Produk, Citra Merek dan Iklan Terhadap Keputusan Pembelian Kartu XL Prabayar di
Kota Semarang (Studi Kasus pada Pengguna Kartu XL Prabayar di Kota Semarang). Diponegoro Journal of Social and Political.
Tahun 2017 Hal 1-6. 32. Vania S., Silvya L. M., Silcyljeova. 2019. Pengaruh Lokasi, Promosi dan Persepsi Harga Terhadap Keputusan Pembelian Konsumen
Pada Perumahan Kawanua Emerald City Manado. Jurnal EMBA. Vol.7 No.1 Januari 2019, Hal. 881 – 890. ISSN 2303-1174.
33. Wanda S. P., Bernhard T., Hendra. 2017. Analisis Pengaruh Persepsi Harga, Produk, Promosi dan Tempat Terhadap Keputusan Pembelian Sepeda Motor Yamaha Vixion (Studi Kasus Pada Konsumen Pengguna Amurang). Jurnal EMBA. Vol.5 No.2 Juni 2017,
Hal. 2221 – 2229. ISSN 2303-1174.
4.
Authors: Diar Estiwinengku, Zunaidah, Bambang Bemby Soebyakto
Paper Title: The Influence Of Human Resource Training And Work Culture Company Of The Performance Of
An Employee Of PT PP London Sumatra Indonesia (Lonsum) Musi Banyuasin - South Sumatera
Abstract: From this research, it aims to identify the effect of training and work culture on employee
performance. Data was obtained by filling out questionnaires on 132 employees at PT PP London Sumatra
Indonesia. The results of this study indicate that training affects employee performance. However, there are still
many other influences that should be included in the research so that the results of the study are more optimal.
As a suggestion, other variables can be used as a comparison to find out more things that affect employee
performance.
Keywords: HR training, work culture, employee performance.
References: 1. AA. Anwar Prabu Mangkunegara, (2009). Manajemen Sumber Daya Manusia Perusahaan. Bandung : Rosda. 2. Alinvia et al (2018) Pengaruh Budaya Organisasi Terhadap Kinerja Karyawan Dengan Motivasi Kerja Sebagai Variabel Mediator
(Studi Pada Pt Astra Internasional, Tbk-Toyota (Auto2000) Cabang Sutoyo Malang)”. 3. Andayani, Nur Rahmah. (2017). Pengaruh Pelatihan Kerja, Budaya dan Motivasi Kerja terhadap Kinerja Karyawan Bagian PT.PCI
Elektronik International Studi pada Karyawan PT PCI Elektronik International. Jurnal Akuntansi, Ekonomi dan Bisnis. Vol. 4 No.1.
Politeknik Negeri Batam. 4. Andrew E. Sikula. (2000). Manajemen Sumber Daya Manusia. Erlangga. Bandung.
5. Annual Rapport. (2018). PT PP London Sumatra Indonesia Tbk.
6. Bahrin Huani et al (2018) Pengaruh Pelatihan Dan Tingkat Pendidikan Terhadap Kinerja Karyawan Pada PT PLN Rayon Tondano. Jurnal Emba: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi.
7. Biech, G. James, R. Ivar, J, (2005). The Unified Modeling Language User Guide Second Edition. United State: Addison Wesley
Professional. 8. Buckley, Roger dan Jim Caple, (2009). The Theory and Practice. 6th Edition. London: Kogan Page.
9. Chan, J.F. (2010). Training Fundamentals. San Francisco: John Willey and Son Inc.
10. Cooper, D R. And Emory, C W., (1995), Business Research Methods, 5th edition, Richard D. Irwin Inc. 11. Dalimunthe, YM., Mulyadi. 2019. Pengaruh Pelatihan Dan Motivasi Kerja Terhadap Kinerja Pegawai Pada Dinas Pendapatan,
Pengelolaan Keuangan Dan Aset Daerah Kabupaten Musi Rawas Utara. Jurusan Akuntansi Fakultas Ekonomi - Universitas Maritim
Raja Ali Haji Tanjungpinang. 12. Edison Emron, Yohny Anwar dan Imas Komariah., (2016)., Manajemen Sumber Daya Manusia, Alfabeta, Bandung.
13. Faizal, R., Sulaeman, M., Yulizar, I., (2018). Pengaruh Budaya, Motivasi Kerja Dan Kompetensi Terhadap Kinerja Karyawan. eBA
24-29
Journal: Journal Economics, Bussines and Accounting.
14. Fandy et al (2017) Pengaruh Gaya Kepemimpinan Transformasional, Budaya Organisasi Dan Disiplin Kerja Pada PT. Pegadaian (Persero) Kantor Cabang Karombasan.
15. Fathya Anindita et al (2017) dengan judul penelitian “Pengaruh Pelatihan Dan Motivasi Terhadap Kinerja Karyawan Pada Head
Office Pada PT Pam Lyonnase Jaya (PALYJA)”
16. Ferdinand, Augusty. (2014). Metode Penalitian Manajemen. Universitas Diponegoro
17. Ghozali, Imam. (2005). Aplikasi Analisis Multivariate Dengan Program SPSS. Edisi Ketiga. Semarang: Badan Penerbit Universitas
Diponegoro. 18. Ghozali, Imam. (2007). Analisis Multivariate Dengan Program SPSS. Cetakan Empat. Semarang: Universitas diponegoro.
19. Hariandja, Marihot Tua Efendi. (2005). Manajemen Sumber Daya Manusia. Jakarta: PT.Grasindo.
20. Haryati, Endang. Sibarani, JD. (2015). Pengaruh Pelatihan Terhadap Produktivitas Kerja Karyawan Pada PT PP. London Sumatera Indonesia, Tbk Medan. Jurnal Bisnis Administrasi Volume 04, Nomor 02, 32-58.
21. Hj. Salmiaty Taty. (2016). Pengaruh Pelatihan Dan Budaya Kerja Terhadap Kinerja Karyawan Dealer Dan Bengkel Pada PT. Koko Jaya Prima Di Makassar. STIE – YPUP MAKASSAR, Jl. Andi Tonro Makassar.
22. Junaidi, R., & Susanti, F. (2019). Pengaruh Gaya Kepemimpinan Dan Budaya Organisasi Terhadap Kinerja Pegawai Pada UPTD
Baltekkomdik Dinas Pendidikan Provinsi Sumatera Barat. https://doi.org/10.31227/osf.io/bzq75 23. Lumenta, ME., Sepang JL., Tawas, H. (2019). Pengaruh Gaya Kepemimpinan, Budaya Organisasi Dan Lingkungan Kerja Terhadap
Kinerja Pegawai Di Dinas Pekerjaan Umum Dan Penataan Ruang Kota Manado. Fakultas Ekonomi dan Bisnis Jurusan Manajemen
– Universitas Sam Ratulangi Manado. 24. Maharani, I., Efendi, S. (2017). Pengaruh Budaya Organisasi, Komitmen Organisasi, Kompensasi, Dan Etos Kerja Terhadap Kinerja
Pegawai Kementerian Ketenagakerjaan Republik Indonesia. Program Studi Manajemen Fakultas Ekonomi – Universitas Nasional.
25. Manoppo, V., Kawet, L., Taroreh, R.. (2017). Hubungan Pelatihan Dan Pendidikan Terhadap Kinerja Karyawan PADA PT Air
Manado. Fakultas Ekonomi dan Bisnis, Jurusan Manajemen – Universitas Sam Ratulangi Manado.
26. Mathis, R.L. & J.H. Jackson. (2001). Manajemen Sumber. Daya Manusia. Jakarta: Salemba Empat.
27. Mathis.L.Robert dan Jackson.H.John. (2014), Manajemen Sumber Daya Manusia,. Jakarta : Buku kedua. 28. McShane, Steven L, And Mary Ann Von Glinow. (2000). Organizational Behavior. USA : McGraw – Hill Companies, Inc.
29. Miner, John. (1998). Organizational Behavior, Performance and Productivity. New.
30. Mulyan, S., Rifaldi. (2018) Pengaruh Perilaku Kerja Dan Pelatihan Terhadap Kinerja Tim Reaksi Cepat Badan Penanggulangan Bencana Daerah (BPBD) Kota Pariaman. Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia
31. Ndraha, Taliziduhu. (2003). Kybernologi (Ilmu Pemerintahan Baru). Jilid 1-2. Rineka Cipta. Jakarta.
32. Notoatmodjo, Soekidjo. (2009). Pengembangan Sumber Daya Manusia. Jakarta: Rineka Cipta. 33. Parabasari, RD., Baehaki, I., (2017). Pengaruh Pelatihan Dan Pengembangan Karir Terhadap Kinerja Kinerja Pns Di Badan
Kepegawaian, Pendidikan Dan Pelatihan Daerah Kota Kediri. JURNAL REVITALISASI Jurnal Ilmu Manajemen Vol. 06,Nomor
03,September. 34. Pitra, YD. (2013). Pengaruh Pelatihan, Kompetensi Dan Komitmen Organisasi Terhadap Kinerja Pegawai Balai Proteksi Tanaman
Dan Perkebunan (Bpt-Bun) Di Salatiga. ". Program Studi Manajemen - S1, Fakultas Ekonomi & Bisnis, - Universitas Dian
Nuswantoro Semarang URL : http://dinus.ac.id/. [email protected]. 35. Pratama, Yoga. (2012). Pengaruh Budaya Organisasi Terhadap Kinerja Pegawai Pada Kantor Kecamatan Nanggung Kabupaten
Bogor. Skripsi UI.Jakarta.
36. Priansa, Donni Juni. (2014). Perencanaan dan Pengembangan Sumber Daya Manusia. Bandung: Alfabeta 37. Robbins, Stephen P. & A. Judge, Timothy (2011). Organizational behavior. Fourteenth Edition. Pearson education. New Jersey
07458. 77-89*.
38. Rumondang Pasaribu. (2019). Pengaruh Diklat,Motivasi Dan Budaya Kerja Terhadap Kinerja Karyawan PT.Panasonic Shikoku Elektronics Indonesia. Program Studi Administrasi Bisnis Terapan, Politeknik Negeri Batam Jalan Ahmad Yani Batam Centre,
Batam, 29461; [email protected].
39. Sabtohadi, AJ., Alam, BS. (2018) Pengaruh Pelatihan Dan Disiplin Terhadap Kinerja Karyawan Pada PT. KOJO Badak Di Muara Badak. JEMI Vol.18/No.2/Desember/.
40. Saluy, AB., Musanti T, Mulyana, B. (2019). Pengaruh Pelatihan, Motivasi Kerja Dan Kompetensi Terhadap Kinerja Personel Di
Makosek Hanudnas I. Program Pascasarjana Magister Manajemen Universitas Mercu Buana. 41. Sangian, RDY., Lengkong, VPK., Dotulong, LOH., (2017). Pengaruh Etos Kerja, Budaya Organisasi Dan Komitmen Organisasi
Terhadap Kinerja Pegawai Badan Pengelola Keuangan Dan Aset Daerah Kota Manado. Fakultas Ekonomi Dan Bisnis, Jurusan
Manajemen – Universitas Manado. 42. Sanusi, Anwar. (2011). Metode Penelitian Bisnis. Jakarta: Salemba Empat.
43. Sikula, Andrew F. (2001). Sistem Manajemen Kinerja. Edisi terjemahan. Jakarta: Gramedia Pustaka.
44. Sugiyono, (2008). Metode Penelitian Kunatitatif Kualitatif dan R&D. Bandung. Alfabeta. 45. Sugiyono. 2008. Metode Penelitian. Bandung: Alfabeta.
46. Veithzal Rivai et al. (2008). Performance Appraisal. Jakarta: PT. Raja Grafindo Persada.
47. Veithzal Rivai. (2014). Manajemen Sumber Daya Manusia untuk Perusahaan, Edisi ke 6, PT. Raja Grafindo Persada, Depok, 16956. 48. Widyastuti, Endang Dyah dan Waridin. (2006). “Pengaruh Imbalan, Kondisi Fisik Lingkungan dan Hubungan antar Karyawan
terhadap Prestasi Kerja Tenaga Paramedis (Studi Kasus pada RSUD Kota Semarang)”. Jurnal Bisnis dan Ekonomi. Volume 13. No.
1. Maret. Universitas Diponegoro. Semarang. 49. Wirawan. (2015). Evaluasi Kinerja Sumber Daya Manusia : Jakarta : Salemba Empat.
50. Yudistira DS, Susanti F, (2019), Pengaruh Motivasi Kerja Dan Budaya Kerja Terhadap Kinerja Karyawan Dinas Pemberdayaan
Masyarakat Dan Desa, Pengendalian Penduduk Dan Keluarga Berencana Kabupaten Pesisir Selatan. Sekolah Tinggi Ilmu Eknomi “KBP”.
5.
Authors: Tenni Oktaviana Sipayung, Setyabudi Indartono, Taat Wulandari
Paper Title: Values Investment Models Of Multicultural Education in Yayasan Sultan Iskandar Muda Medan
Abstract: This study aims to describe the values investment of models multicultural education among students.
The focus of the problem related to the implications of the investment of the values multicultural education
against the attitude of tolerance as well as curriculum and instruction implementation of planting multicultural
education values towards tolerance and curriculum and teaching applied to students. The method used in this
study is a qualitative method with a case study approach. The results of the study illustrate that multicultural
values via integrated subjects is sociology, social sciens eduation, PPKn, religion, history and other supports
with the models of a multicultural approach to forming study groups, the seating arrangements that blend with
each other as we provide a place of worship for every students so that each student can appreciate people
different from himself.
Keywords: Multicultural Education; Social Studies.
References:
30-33
1. Ahmad, Fedyano Saifuddin. 2004. “Multicultural Education: Putting School First, A Lesson from Education Autonomy Policy
Implementation in Indonesia. Journal of Multicultural Education in Indonesia and Southeast Asia: Steeping into the Unfamiliar. Depok-UI: Antropologi Indonesia.
2. Ainul, Yakin, M. 2005. Pendidikan Multicultural, Cross-Cultural Understaning untuk Demokrasi dan Keadilan. Yogyakarta: Pilar
Media.
3. Al Arifin, Akhmad Hidayatul. 2012. Implementasi Pendidikan Multikultural Dalam Praksis Pendidikan di Indonesia. Jurnal
Pembangunan Pendidikan, Vol 1 No. 1 Tahun 2012.
4. Banks, James, A. 2005. An Introduction to Multicultural Education. Boston: Person. 5. Banks, James, A. 2008. An Introduction to Multicultural Education. Cetakan ke-4. Boston: Pearson.
6. Hanum, Farida. 2015. Pentingnya Pendidikan Multikultural Dalam Mewujudkan Demokrasi di Indonesia. FIP: UNY.
7. Khoirunnisak, Mira. 2015. Nilai-Nilai Pendidikan Multikultural dalam Berbagai Kegiatan Sekolah di SMA Negeri 2 Sleman. Yogyakarta: UIN Sunan Kalijaga.
8. Miles, Matthew B. & Huberman, A. Michael. 1992. Analisis Data Kualitatif (Penerjemah: Tjetjep Rohendi Rohidi). London: Sage Publication.
9. Pageh, I Made. 2016. Multikulturalisme dan Tantangannya di Indonesia: Jejak Kesetaraan Etnis dan Kultur. Journal Social Sciense
Education Vol 3 (2) 115-125. 10. Raihani. 2011. Creating a culture of religious tolerance in an Indonesian School. Journal Multicultural of Education.
11. Rosyada, Dede. 2014. Pendidikan Multikultural di Indonesia Sebuah Pandangan Konsepsional. Jakarta: UIN Syarif Hidayatullah.
12. Rubin, Daniel Ian. 2017. From The Beginning: Creating a Diversity and Multicultural Education Course at Jacksonville State University. Journal education and Urban Society.
13. Saliman, Mukminan, Taat Wulandari. 2014. Model Pendidikan Multikultural di Sekolah Pembauran Medan. Cakrawala Pendidikan,
Oktober 2014, Th. XXXIII, No. 3.
14. Suprapto, Sri. 2013. “Landasan Aksiologis Sistem Pendidikan Nasional Indoneisa dalam Perspektif Filsafat Pendidikan”. Cakrawala
Pendidikan (Jurnal Ilmiah Pendidikan, Th.XXXII, No. 2, hlm 266-276.
15. Taylor, Charles. 1992. Multiculturalism and Politics of Recognition. Princeton: Princeton University Press.
6.
Authors: Alfian Sulistiyo, Setyabudi Indartono
Paper Title: The Implementation of Multicultural Education of Sosial Studies in Indonesia
Abstract: Multicultural-based learning in Social Studies is urgent, considering that post-reformation shows
the disintegration of the nation with a variety of issues, as well as various issues that all lead to conflicts that
threaten the disintegration of the nation. Therefore, some of the focus of this study is a multicultural-based
Social Studies learning model, which based on its design has the potential to accommodate multicultural issues
that ultimately create a conducive learning environment for diversity values that are very useful in efforts to
reduce ethnic conflict and enhance the values of national integrity. Multicultural education as an instrument to
encourage schools to play a role in instilling awareness in multicultural societies and developing tolerant
attitudes to realize the needs and abilities to work together with all the differences that exist.
Keywords: Multicultural Education; Social Studies .
References: 1. Naim, Ngainun & Syauqi, Ahmad. Pendidikan Multikultural: Konsep dan Aplikasi. Yogyakarta: Ar-Ruzz Media. 2010.
2. Fadjar, A. M. Holistika Pemikiran Pendidikan. Jakarta: Radja Grafindo Persada. 2004 3. Koentjaraningrat. Manusia dan Kebudayaan di Indonesia. Jakarta: Djambatan. 1999.
4. Alo Liliweri. Prasangka dan Konflik: Komunikasi Lintas Budaya Masyarakat Multikultur. Yogyakarta: LKiS. 2005.
5. Suyata. “Pendidikan Multikultural dan Reintegrasi Nasional” in A. Syafi’i Ma’arif, et al., Kearifan Sang Profesor, Bersuku-Suku Bangsa Untuk Kenal-mengenal. Yogyakarta: UNY Press. 2006
6. Ainul Yaqin. Pendidikan Multikultural. Yogyakarta: Pilar Media. 2007.
7. Gollnick, Donna M. & Chinn, Philip C. Multicultural education in a Pluralistic Society. New Jersey: Pearson Prentice Hall. 2006 8. Samlawi dan Maftuh. Konsep Dasar IPS. Jakarta: Departemen Pendidikan dan Kebudayaan Direktorat Jenderal Pendidikan Tinggi
Proyek Pendidikan Guru Sekolah Dasar. 1999
9. Farris, P.J. & Cooper, S.M. 1994. Elementary Social Studies: a Whole Language Approach. Iowa: Brown & Benchmark Publishers. (E-Book), retrieved 15 March 2012.
10. Pusat Kurikulum. Panduan Pengembangan Pembelajaran IPS Terpadu. Jakarta: Departemen Pendidikan Nasional. 2006
11. Sapriya. Pendidikan IPS. Bandung: PT. Remaja Rosdakarya. 2009. 12. Supriatin, atin,. Nasution, aida rahmi. (2017). Implementasi pendidikan multikultural dalam praktik pendidikan di Indonesia. Jurnal
elementary. 1-13, (2017)
13. Sleeter, C.E. & Grant, C.A. Making Choice for Multicultural Education, File Approaches to Race, Class, and Gender. New York. MacMillan Publishing Company. 1988
14. Skeel, D.J. 1995. Elementary Social Studies: Challenge for Tomorrow"s World. New York: Harcourt Brace College Publishers. (E-
Book), retrieved 15 March 2012. 15. Banks, J.A. 1993. Multicultural Education: Its Effects on Studies' Racial and Gender Role Attitude. In Handbook of Research on Social
Teaching and Learning. New York.: MacMillan. (E-Book), retrieved 15 March 2012.
16. Banks, J. A. 1997. Multicultural Education: Characteristics and Goals. In J. A. Banks & C. A. M. Banks, (Eds.). Multicultural Education: Issues and Perspectives (3rd ed., pp. 3-31). Boston: Allyn and Bacon. (E-Book), retrieved 15 March 2012.
17. Banks, James A. “Multicultural Education: Goals and Dimension”, (online). http://education.washington.edu/cme/view.htm, retrieved
19 March, 2012. 18. Savage, T.V.,& Armstrong, D.G. 1996. Effective Teaching in Elementary Sosial Studies. Ohio: Prentice Hall. (E-Book), retrieved 15
March, 2012).
19. Banks, J.A. 1994b. Multiethnic Education: Theory and Practice, 3rd ed. Boston: Allyn and Boston. (E-Book), retrieved 15 March,
2012).
20. Sudrajat. Pendidikan multikultural untuk meningkatkan kualitas pembelajaran IPS di sekolah dasar. JIPSINDO. 1-19, (2014).
21. Rufaida, Hasna. Menumbuhkan sikap multikultural melalui internalisasi nilai-nilai multikultural dalam pembelajaran IPS. Soio didaktika: social science education journal, 4 (1), (2017).
22. Putranto, A. Peran IPS dalam Pendidikan Multikultural di Indonesia. (2018).
34-38
7.
Authors: Dina Nirwana Asri Putri, Zakaria Wahab, Ahmad Widad
Paper Title: Effect of Service Quality on Customer Satisfaction Prepaid Electricity at PT PLN (Persero) Region
S2JB Palembang area, Rayon Mariana
Abstract: This study aims: (1) To determine impact of service quality, covers tangibles, reliability, assurances,
responsiveness and emphaty simultanly to prepaid electricity customer satisfaction and (2) To determine impact 34-38
of service quality, covers tangibles, reliability, assurances, responsiveness and emphaty partially to prepaid
electricity customer satisfaction at PT. PLN (Persero) Region S2JB Rayon Mariana Palembang Area. The study
design used is conclusive. The samples used were 100 respondens. To measure the influence between variables,
used multiple linear regression and to test the hypotheses used to test the hypothesis F and t. Results of the
study are: (1) There is a signifikan effect on tangibles, reliability, assurances, responsiveness and emphaty
simultanly to prepaid electricity customer satisfaction, (2) There is no signifikan effect on tangibles to prepaid
electricity customer satisfaction, and (3) There is a signifikan effect on reliability, assurances, responsiveness
and emphaty partially to prepaid electricity customer satisfaction at PT. PLN (Persero) Region S2JB Rayon
Mariana Palembang Area.
Keywords: Service Quality, Tangibles, Reliability, Assurances, Responsiveness, and Customer Satisfaction
References: 1. Akhtar, N., Latif, M., & Ashraf, A. (2016). The Impact of Service Quality, Customer Satisfaction and Loyalty Programs on Customer’s
Loyalty. International Review Of, 3(16), 200–209.
2. Court, S., & Drive, R. (2015). Customer Statisfaction and service quality in UK ( Accepted for inclusion in the International Journal of
Production and Operations Management ) University of Exeter Discussion Papers in Management Paper number 07 / 10 ISSN 1472-2939. International Journal of Production and Operations Management, 03(07).
3. Kotler, P., & Lane, K. (2009). Manajemen Pemasaran. Jakarta: Erlangga.
4. Lekobane, K. R., & Selelo, G. B. (2017). Effects of Service Quality on Customers Satisfaction on Botswana’s Mobile Telecommunications Industry. Archives of Business Research, 5(3), 212–228. https://doi.org/10.14738/abr.53.2833
5. Sunyoto, D. (2012). Dasar-dasar Manajemen Pemasaran. Yogyakarta: CAPS.
6. Tjiptono, F. (2014). Pemasaran Jasa- Prinsip, Penerapan, dan Penelitian. Yogyakarta. 7. Tjiptono, F., & Gregorus, C. (2011). Service, Quality & Statisfaction (3rd ed.). Yogyakarta.
8.
Authors: Dina Nirwana Asri Putri, Zakaria Wahab, Ahmad Widad
Paper Title: Effect of Service Quality on Customer Satisfaction Prepaid Electricity at PT PLN (Persero) Region
S2JB Palembang area, Rayon Mariana
Abstract: This study aims: (1) To determine impact of service quality, covers tangibles, reliability, assurances,
responsiveness and emphaty simultanly to prepaid electricity customer satisfaction and (2) To determine impact
of service quality, covers tangibles, reliability, assurances, responsiveness and emphaty partially to prepaid
electricity customer satisfaction at PT. PLN (Persero) Region S2JB Rayon Mariana Palembang Area. The study
design used is conclusive. The samples used were 100 respondens. To measure the influence between variables,
used multiple linear regression and to test the hypotheses used to test the hypothesis F and t. Results of the
study are: (1) There is a signifikan effect on tangibles, reliability, assurances, responsiveness and emphaty
simultanly to prepaid electricity customer satisfaction, (2) There is no signifikan effect on tangibles to prepaid
electricity customer satisfaction, and (3) There is a signifikan effect on reliability, assurances, responsiveness
and emphaty partially to prepaid electricity customer satisfaction at PT. PLN (Persero) Region S2JB Rayon
Mariana Palembang Area.
Keywords: Service Quality, Tangibles, Reliability, Assurances, Responsiveness, and Customer Satisfaction
References: 1. Akhtar, N., Latif, M., & Ashraf, A. (2016). The Impact of Service Quality, Customer Satisfaction and Loyalty Programs on
Customer’s Loyalty. International Review Of, 3(16), 200–209. 2. Court, S., & Drive, R. (2015). Customer Statisfaction and service quality in UK ( Accepted for inclusion in the International Journal
of Production and Operations Management ) University of Exeter Discussion Papers in Management Paper number 07 / 10 ISSN
1472-2939. International Journal of Production and Operations Management, 03(07). 3. Kotler, P., & Lane, K. (2009). Manajemen Pemasaran. Jakarta: Erlangga.
4. Lekobane, K. R., & Selelo, G. B. (2017). Effects of Service Quality on Customers Satisfaction on Botswana’s Mobile
Telecommunications Industry. Archives of Business Research, 5(3), 212–228. https://doi.org/10.14738/abr.53.2833 5. Sunyoto, D. (2012). Dasar-dasar Manajemen Pemasaran. Yogyakarta: CAPS.
6. Tjiptono, F. (2014). Pemasaran Jasa- Prinsip, Penerapan, dan Penelitian. Yogyakarta.
7. Tjiptono, F., & Gregorus, C. (2011). Service, Quality & Statisfaction (3rd ed.). Yogyakarta.
39-42
9.
Authors: Nurhidayati, Zakaria Wahab, Dan Marlina Widiyanti
Paper Title: The Effect of Perceived Value and Personal Selling on Participants 'Decision on Employment BPJS
Bengkulu Branch (Case Study on Wage Non-Recipient Category Customers)
Abstract: The purpose of this study was to determine the effect of perceived value and personal selling on
participants' decisions on BPJS Employment in the category of Non Wage Recipients (NRP). The population in
this study were all BPJS Employment participants in the Non Wage category during 2018. The sample in this
study was 100 respondents. The analysis technique in this study used multiple linear regression analysis. The
results of this study indicate that the variables perceived value and personal selling jointly influence the
decisions of the BPJS Employment participants. Perceived value has a positive and significant effect on
participants' decisions and personal selling has a positive and significant effect on the decisions of BPJS
Employment participants.
Keywords: Perceived Value, Personal Selling, Participants Decisions
References: 1. Ade, Sarwita. 2017. Pengaruh Kualitas Pelayanan dan Promosi Terhadap Keputusan Nasabah Untuk Menabung (Studi Kasus Pada
Perumda BPR Majalengka). Jurnal Ilmiah Manajemen & Akuntansi. Vol. 4 No. 1. ISSN: 2356-3923.
2. Agustin A. R., Setiyo. 2016. Pengaruh Personal Selling dan Sales Promotion Terhadap Keputusan Konsumen Manabung Britama di
PT. Bank Rakyat Indonesia (Persero), Tbk Cabang Sidoarjo. Jurnal Universitas Negeri Surabaya.
43-48
3. Agustina M. K., Lisbeth M., Bode. 2014. Bauran Promosi Pengaruhnya Terhadap Keputusan Pembalian Motor Yamaha di PT.
Hasjrat Abadi. Jurnal EMBA. Vol.2 No.3 September 2014, Hal. 1077-1088. ISSN 2303-1174. 4. Brilian R., Sem G. O., Sendry. 2015. Analisis Branding Strategy, Servicescape dan Personal Selling Terhadap Keputusan Pembelian
Pada Dealer Yamaha Airmadidi. Jurnal EMBA. Vol.3 No.2 Juni 2015, Hal. 1-11. ISSN 2303-1174.
5. Danang, Sunyoto. 2013. Metodologi Penelitian Akuntansi. Bandung: PT. Refika Aditama Anggota Ikapi.
6. Daniel O., Azis F., Leonardo. 2015. Pengaruh Kualitas Pelayanan, Harga dan Promosi Terhadap Keputusan Pembelian Produk CKE
Teknik Semarang. Jurnal Universitas Diponegoro.
7. Driyanto W., Bagus P., Hariadi. 2015. Pengaruh Personal Selling, Kualitas Produk Terhadap Keputusan Pembelian Melalui Kepuasan Konsumen di Toko Bagiak Pelangi Sari Banyuwangi. Jurnal Ilmiah Inovasi. Vol.15 No.3 Hal. 132-141, September-
Desember 2015, ISSN 1411-5549.
8. Enike K., Joko. 2017. Pengaruh Periklanan dan Personal Selling Terhadap Keputusan Pembelian Produk IM3 Indosat Ooredo di Gerai Indosat Sales Area Kediri. Jurnal Aplikasi Bisnis. E-ISSN: 2407-5523. ISSN :2407-3741.
9. Febryan S., Zainul A., Fransisca. 2014. Pengaruh Bauran Promosi Terhadap Keputusan Pembelian (Survei pada Mahasiswa Jurusan Bisnis Angkatan 2010-2012 Fakultas Ilmu Administrasi Pengguna Indosat di Universitas Brawijaya). Jurnal Administrasi Bisnis
(JAB). Vol. 9 No.2 April 2014. Universitas Brawijaya.
10. Ghozali, Imam. 2013. Aplikasi Multivariate dengan Program SPSS. Edisi Ketujuh. Semarang: Badan Penerbit Universitas Diponegoro.
11. Henricus A. K., Farida. 2018. Pengaruh Product Knowladge, Perceived Quality, Perceived Risk, Perceived Value Terhadap
Purchase Intention Pada Motor Kawasaki Ninja 250 F1 di Kota Semarang. Diponegoro Journal of Management. Volume 7, Nomor 4, Tahun 2016, Halaman 1-13. ISSN (Online): 2337-3792.
12. Imroatul, Khasanah. 2015. Analisis Pengaruh Preferensi Merek, Persepsi Kualitas dan Perceived Value Terhadap Keputusan
Pembelian Sepeda Motor Yamaha Matik di Semarang. Jurnal Studi Manajemen & Organisasi. Volume. 12 (2015) Desember 115 -
126.
13. Kotler, Keller. 2012. Manajemen Pemasaran. Edisi 12. Jakarta: Erlangga.
14. Kotler., Philip., Amstrong, Gary. 2014. Prinsip-prinsip Manajemen. Edisi 14, Jilid 1. Jakarta: Erlangga. 15. Michael N. Lontoh. 2016. Analisis Pengaruh Bauran Promosi Terhadap Keputusan Pembelian Mobil Toyota Pada PT. Hasjrat Abadi
Manado Cabang Tendean. Jurnal Berkala Ilmiah Efisiensi. Volume 16 No. 01 Tahun 2016.
16. Mudrajat, Kuncoro. 2013. Manajemen Riset untuk Bisnis dan Ekonomi. Edisi 4. Jakarta: Erlangga. 17. Muhammad A., Harry S., I Made. 2015. Analisis Brand Awarness dan Perceived Value Terhadap Keputusan Pembelian (Studi Pada
Konsumen Produk Deterjen Merek BOOM di Kabupaten Bojonegoro). Jurnal Sains Pemasaran Indonesia. Volume XV, Nomor 1,
Mei 2016, Halaman 62-73. 18. Muhamad A., Indira. 2017. Pengaruh Bauran Promosi Terhadap Keputusan Pembelian Produk Oppo Smarthphone di Kota Bandung.
e-Proceeding of Management. Vol.4, No.3 Desember 2017. ISSN: 2355-9357.
19. Nency M. N., Jantje L., Rudy. 2014. Periklanan, Penjualan Pribadi, Promosi Penjualan dan Publisitas Terhadap Keputusan Pembelian Pada Penerbit Andi Cabang Manado. Jurnal EMBA. Vol.2 No.4 Desember 2014, Hal. 578-588. ISSN 2303-1174.
20. Sarah M. C., Maria. 2015. Pengaruh Kualitas Pelayanan, Promosi dan Lokasi Terhadap Keputusan Konsumen Menggunakan Hotel
Baliem Pilamo di Wamena. Jurnal EMBA. Vol.3 No.3 Sept. 2015, Hal.959-970. ISSN 2303-11. 21. Silvia, Sofyan. 2017. Pengaruh Periklanan, Sales Promotion, Personal Selling dan Publicity Terhadap Keputusan Pembelian Produk
Aksesoris Mobil (Studi Kasus Kilat Service Medan). Jurnal SMART. Vol. I No 1: 48-52, 2017 ISSN: 2549-5836.
22. Stefanus H. P., Djoko. 2015. Pengaruh Perceived Value Terhadap Keputusan Pembelian Smartphone Android Dengan Word of Mouth Sebagai Variabel Moderasi. Jurnal Ekonomi dan Kewirausahaan. Vol. 15 Edisi Khusus April 2015: 159.
23. Sugiyono. 2012. Metode Penelitian Administrasi, Bandung: CV. Alfabeta.
24. Tika H., Panjaitan. 2016. Pengaruh Personal Selling Terhadap Keputusan Pembelian (Studi Kasus PT Millenium Pharmacon Internasional, Tbk Cabang Bandung). e-Proceeding of Applied Science. Vol.2, No.2 Agustus 2016. ISSN: 2442-5826.
25. Tjiptono, Fandy dan Gregorius Chandra. 2012. Pemasaran Strategik. Yogyakarta:Andi
26. Wahid I., Rodhiyah. 2016. Pengaruh Kualitas Layanan dan Promosi Terhadap Keputusan Pembelian Pada E-Commerce Tokopedia di Kota Semarang. Jurnal Universitas Diponegoro.
27. Zahrotun N., Deliana W. L., Aries S., Ratna. 2018. Analisis Pengaruh Perceived Value, Citra Merek dan Kualitas Layanan Terhadap
Minat Beli dan Keputusan Pembelian Dengan Word of Mouth Sebagai Variabel Moderasi (Studi Kasus Pengguna Kosmetik Merek Wardah di Universitas Diponegoro). Jurnal Universitas Diponegoro. ISSN 2337-4349.
10.
Authors: Agus Yuliyanto, Setyabudi Indartono
Paper Title: The Influence of Spiritual Quotient Toward Subjective Well-Being of Student of Muhammadiyah
Boarding School Yogyakarta High School
Abstract: The purpose of this study was to determine the effect of spiritual quotient towards subjective well-
being of students in Muhammadiyah Boarding School Yogyakarta High School. This research was quantitative
research. The subject of this research was students of class X and XI of Muhammadiyah Boarding School
Yogyakarta High School as many as 227 students. The technique of data collection was using scale of spiritual
quotient and scale of subjective well-being in theform of questionnaire. Data analysis was using simple linier
regression analysis. The results of this study indicated that: (1) as many as 211 students (92,95%) have high
level of spiritual quotient, 16 students (7,05%) have moderate level of spiritual quotient and there was no low
level of spiritual quotient of student, (2) as many as 176 students (77,53%) have high level of subjective well-
being, 51 students (22,47%) have moderate level of subjective well-being and there was no low level of
subjective well-being of student, (3) Spiritual quotient has positive effect and significant toward subjective
well-being of students in Muhammadiyah Boarding School Yogyakarta High School as big as 48% with
significant value (Sig.) of 0,000 and t-count as big as 14,418.
Keywords: Boarding School, Spiritual Quotient, Subjective Well-Being.
References: 1. Grimaldy, D. V., Nirbayaningtyas, R. B., & Haryanto, H. C. (2017). Efektivitas jurnal kebahagiaan dalam meningkatkan self esteem
pada anak jalanan. Jurnal Ilmiah Psikologi, Vol 8, No 2, 100-110.
2. Anggoro, W. J. & Widhiarso, W. (2010). Konstruksi dan identifikasi property psikometris instrumen pengukuran kebahagiaan berbasis
pendekatan indigenous psychology: studi multitrait-multimethod. Jurnal Psikologi, Vol 37, No 2, 176-188. 3. Diener, E., Lucas, R. E., & Oishi, S. (2005). Subjective well-being: the science of happiness and life satisfaction. New York,
NY: Oxford University Press.
4. Diener, E. (2000). Subjective well-being the science of happiness and a proposal for a national index. American Psycologist, Vol 55, No 1, 34-43.
5. Maslilah, S. (2017). Faktor yang mempengaruhi kesejahteraan subjektif anak didik lembaga pembinaan khusus anak. Jurnal Psikologi
Insight, Vol 1, No 1, 82-94.
49-54
6. Izzaty, R. E., Suardiman, S. P., Ayriza, Y., et al. (2013). Perkembangan peserta didik. Yogyakarta: UNY Press.
7. Azizah. (2013). Kebahagiaan dan permasalahan di usia remaja (penggunaan informasi dalam pelayanan bimbingan individual). Jurnal Bimbingan dan Konseling Islam, Vol 4, No 2, 295-316.
8. Nayana, F. N. (2013) Kefungsian keluarga dan subjective well-being pada remaja. Jurnal Psikologi Terapan, Vol 1, No 2, 230-244.
9. Maksudin. (2010). Pendidikan islam alternatif mambangun karakter melalui sistem boarding school. Yogyakarta: UNY Press.
10. Susiyani, A. S & Subiyantoro. (2017). Manajemen boarding school dan relevansinya dengan tujuan pendidikan islam di
muhammadiyah boarding school (mbs) yogyakarta. Jurnal Pendidikan Madrasah, Vol 2, No 2. 327-347.
11. Rahmawati, U. (2016). Pengembangan kecerdasan spiritual santri: studi terhadap kegiatan keagamaan di rumah tahfizqu deresan putri yogyakarta. Jurnal Penelitian, Vol 10, No 1, 97-124.
12. Rus’an. (2013). Spiritual quotient (sq): the ultimate intelligence. Lentera Pendidikan, Vol 16, No 1, 91-100.
13. Seftiani, N. A. & Herlena, B. (2018). Kecerdasan spiritual sebagai prediktor kesejahteraan subjektif pada mahasiswa. Jurnal Psikologi Integratif, Vol 6, No 1, 101-105.
14. Zohar, D & Marshall, I. (2007). Sq: kecerdasan spiritual. (Terjemahan Rahmani Astuti & Ahmad Nadjib Burhani). Bandung: PT Mizan Pustaka. (Edisi asli diterbitkan tahun 2000 oleh Bloomsbury, Great Britain).
15. Sativa, A. S. & Helmi, A. F. (2013). Syukur dan harga diri dengan kebahagiaan remaja. Psikologi, Vol 5, No 2.
16. Polak, E. L. & Mccullough, M. E. (2007). Is gratitude an alternative to materialism?. Journal of Happiness Studies, 7, 346-360. 17. Na’imah, T. & Tanireja, T. (2017). Student well-being pada remaja jawa. Jurnal Penelitian Psikologi, Vol 2, No 1, 1-11.
18. Dewi, E. (2017). Konstruksi kebahagiaan dalam bingkai kecerdasan spiritual. Substantia, Vol 19, No 2, 133-148.
19. Nisa, K. (2009). Hidden curriculum: upaya peningkatan kecerdasan spiritual siswa. Lentera Pendidikan, Vol 12, No 1, 72-86. 20. Pramudita, R. & Pratisti, W. D. (2015). Hubungan antara self-efficacy dengan subjective well-being pada siswa SMA negeri 1 belitang.
Disajikan dalam Seminar psikologi dan kemanusiaan, Universitas Muhammadiyah Surakarta.
21. Khairat, M. & Adiyanti, M. G. (2015). Self-esteem dan prestasi akademik sebagai prediktor subjective well-being remaja awal.
Gadjah Mada Journal of Psychology, Vol 1, No 3, 180-191.
22. Fajriani, I. T. & Suprihatin. T. (2017). Harga diri, kepuasan kerja dan kesejahteraan subjektif pada guru madrasah tsanawiyah. Jurnal
Proyeksi, Vol 12, No 1, 67-76. 23. Diponegoro, A. M. (2006). Peran stress management terhadap kesejahteraan subjektif. Jurnal Humanitas, Vol 3, No 2, 137-145.
24. Hamdana, F. & Alhamdu. (2015). Subjective well-being siswa MAN 3 palembang. Jurnal Psikologi Islam, Vol 1 No 1, 95-104.
25. Samputri, S. K. & Sakti, H. (2015). Dukungan sosial dan subjective well being pada tenang kerja wanita PT arni family ungaran. Jurnal Empati, Vol 4(4), 208-216.
11.
Authors: Sylvi Marini, Setyabudi Indartono, Farida Hanum
Paper Title: Cyber-Bullying Prevention Effort with Multicultural Education Approaches in School
Abstract: This study had purposed to describe the efforts prevent cyber-bullying in schools through a
multicultural education approach. The main problems of implementation and models of cultivation
multicultural education values among students are could to prevent cyber-bullying at school is happened. The
method had used in this study is qualitative with the type of library research method. The results illustrated are
the implementation of multicultural education in schools is supported through the school climate, school
curriculum, school advice and infrastructure, the role of teachers, school programs and activities as well as
students. The method chosen in value management is based on students' dynamics, relaxed and does not
suppress students. When teaching in class the teacher also applies multicultural education by familiarizing the
mutual respect for one another, creating a democratic classroom atmosphere, and instilling multicultural values
routinely. With these policies, it is expected that education will make a significant contribution to the problem
of cyber-bullying. Through education in schools the development of open attitudes towards diversity, tolerance,
and understanding togetherness as needs will be able to be invested and developed as capital in the life of the
nation and state so as cyber-bullying events can be prevented before they occur.
Keywords: Cyber-bullying, Implementation, Multicultural Education.
References: 1. Bauman S, Toomey R, Walker J. (2013). Associations among bullying, cyberbullying, and suicide in high school students. Journal of
Adolescence , 36(2), 341-350.
2. Bauman, S. (2007). Cyberbullying: a Virtual Menace. National Coalition Against Bullying National Conference (pp. 1-23). Melbourne,
Australia: University of Arizona Tucson. 3. APJII, Team. (2018). Potret Zaman Now Pengguna Dan Perilaku Internet Indonesia. Jakarta: APJII.
4. Anderson, J. Bresnahan, M. & Musatics, C. (2014). Combating Weight-Based Cyberbullying on Facebook with the Dissenter Effect.
Mary Ann Liebert, Inc. Publisher, 17(5), 281–286 5. Palladino, B., Nocentini A, Menesini E. (2015). Psychometric properties of the Florence CyberBullying-CyberVictimization Scales.
Cyberpsychol Behav Soc , 18(2), 112-119.
6. Anderson, M. (2018). A Majority of Teens Have Experienced Some Form of Cyberbullying. Washington DC: Pew Reseach Center. 7. Bauman S, Toomey R, Walker J. (2013). Associations among bullying, cyberbullying, and suicide in high school students. Journal of
Adolescence , 36(2), 341-350.
8. Waasdorp, T., & Bradshaw, C. (2015). The Overlap Between Cyberbullying and Traditional Bullying. Journal Of Adolescent Health, 56(5), 483-488.
9. Randa, R. (2013). The influence of the cyber-social environment on fearof victimization: Cyberbullying and school. Security Journal,
26(4), 331-348. 10. Mawardah, M., & Adiyanti, MG. (2014). Regulasi Emosi dan Kelompok Teman Sebaya Pelaku Cyberbullying. Jurnal Psikologi,
41(1), 60-73.
11. Harahap, A.K (2018). Gambaran Tingkat Kecemasan Pada Remaja Korban Cyberbullying di Kota Medan. Psikologi. Medan:
Universitas Sumatra Utara.
12. Willard, N. (2007). Cyberbullying and cyberthreats. Washington: U.S: Department of Education.
13. Jaffer, Mobina,S.B, & Brazeau, P (2012). Cyberbullying Hurts:Respect for Rights in the Digital Age. Canada: Standing Senate Committee on Human Rights
14. Cassidy, W., Faucher, C., & Jackson, M. (2013). Cyberbullying among youth: A comprehensive review of current international
research and its implications and application to policy and practice. School Psychology International, 575-612. 15. Cooper, P. F. (1994). Elementary Social Studies: a Whole language Approach. Iowa: Brown&Benchmark Publishers.
16. Liliweri, A. (2009). Prasangka dan Konflik ; Komunikasi Lintas Budaya Masyarakat Multikultur. Yogyakarta: LKiS.
17. Banks, J. A. (1993). Multicultural Education: Historical Development, Dimensions, and Practice. Review of Research in Education. American Educational Research Association, 19, 3-49.
18. Skeel, D. (1995). Elementary Social Studies: Challenge for Tomorrow’s World. New York: Harcount Brce College Publishers.
19. Banks, J. A. (1993). Multicultural Education: Historical Development, Dimensions, and Practice. Review of Research in Education.
55-59
American Educational Research Association, 19, 3-49.
20. Sukmadinata, N. S., Metodologi Penelitian Pendidikan, Bandung: Remaja Rosdakarya, 2007