intercultural communication (limited language proficiency)

7/30/2019 Intercultural Communication (Limited Language Proficiency)

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CCUSA Annual Gathering

September 15-16 - San Francisco

CCUSAS Annual Gathering is the pre-eminent gathering for

Catholic Charities professionals, volunteers, and partners to

advance our work, strategize about poverty reduction, and

celebrate our shared identity. Attendees will come away with

innovative program ideas, templates for future work, and newskills to reduce poverty.

Seven Pre-Conference Institutes

Available on Saturday, September 14 from 9am 4pm to offer

a deeper dive into important issues, such as parish socialministry, finance, development/communications, food

insecurity and more.

Longer Site Tours

Now you can spend more time onsite learning about theinnovative ro rams of Catholic Charities CYO.


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REDI 2013-2014

Webinar Series

Save the Date!

July 2013 Conducting an Organizational

Cultural Competency Assessment September 2013 Unconscious Bias and Discrimination:

What you don't know can hurt you.

November 2013 Conscious Conversations

January 2014 White Privilege

March 2014 Immigration

May 2014 The Impact of the Civil Rights

Movement on Human Services


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InterculturalCommunication

by Paula Mann-Agnew, MSW, Catholic Charities

of the Archdiocese of Hartford &

Dr. Robert Strauss, Regis University


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Intercultural Communication

Intercultural communication is the way people

from different cultures and countries perceive

the world around them, behave, and

communicate with others.


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Who needs to acquire and enhancetheir intercultural communication

skills?

Nonprofit workers involved in ministry

Any business personnel working

internationally

Government workers with foreign

assignments

Military

Everyone in a new world of globalization


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The Basics of Communication

Medium

MessageMessage

Encodin

gDecoding


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Observable

Behavior

Socio-

Cultural

Institutions

Values

Worldview

A Model of Culture


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Improving Access to Services for

Persons with Limited English

Proficiency (LEP)


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Limited English Proficiency

(LEP)

Laws concerning LEP

Civil Rights Act of 1964

Executive Order No. 13166


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Civil Rights Act of 1964

No person in the United States shall,

on the grounds of race, color or

national origin, be excluded from

participation in, be denied the

benefits of, or be subjected to

discrimination under any program or

activity receiving Federal financialassistance.

Section 601 of Title VI of the 1964 Civil Rights Act, 42 U.S.C 2000d


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An Executive Order is an order given bythe President to federal agencies. OnAugust 11, 2000, the LEP Executive

Order (Executive Order 13166) wasimplemented indicating that peoplewho are LEP must have meaningfulaccess to federally conducted and

federally funded programs andactivities.

What is Executive Order

13166


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Who is an LEP individual?

Individuals who do not speak Englishas their primary language and who

have a limited ability to read, write,

speak, or understand English areconsidered Limited English

Proficient, or LEP, and may be

eligible to receive languageassistance with respect to a

particular type of service, benefit, or

encounter.


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What does this mean for

Catholic Charities?

All agencies that receive federal fundingthrough grants provided directly from theFederal government and through State

contracts are mandated to have an LEP plan

Recipients and federal agencies are required totake reasonable steps to ensure meaningfulaccess to their programs and activities by LEP

persons

C th li Ch iti A hdi f


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Catholic Charities, Archdiocese of

Hartford Catholic Charities

(CCAOH)

Needs Assessment Profile

The process included researching the languagesspoken most frequently by our clients

LEP Internal Agency Linguistic Assessment

The assessment determined if the agency had thelinguistic capacity to match the needs of the

communities served

Resources provided by the department of Justice(LEP.gov)


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LEP Menu

CCAOH developed an LEP menu for staff to select thespecific services needed for each client, such as:

Language Identification Posters Intra-agency Interpreter Team Language Resources

External Interpreter Services

Telephonic Services

Partnering with other agencies

Catholic Charities is still in the implementation phase ofits five year plan, but we believe our goals are attainable


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For More Information

Commonly Asked Questions and Answers RegardingExecutive Order 13166 (HTML) (PDF)

Overview of Executive Order 13166, Federal Coordinationand Compliance Section, Civil Rights Division, U.S.Department of Justice

Language Access Assessment and Planning Tool forFederally Conducted and Federally Assisted Programs (PDF),May 9, 2011, Federal Coordination and Compliance Section,Civil Rights Division, U.S. Department of Justice

Common Language Access Questions, Technical Assistance,and Guidance for Federally Conducted andFederallyAssisted Programs (PDF), August 15, 2011

Assistant Attorney General Boyd Memorandum on ExecutiveOrder 13166, October 26, 2001

Background and Questions and Answers Regarding theOctober 26, 2001 DOJ Clarifying Memorandum RegardingLimited English Proficiency and Executive Order 13166,October 31, 2001
http://www.lep.gov/faqs/faqs.htmlhttp://www.lep.gov/faqs/042511_Q&A_EO_13166.pdfhttp://www.justice.gov/crt/about/cor/13166.phphttp://www.lep.gov/faqs/faqs.htmlhttp://www.lep.gov/faqs/042511_Q&A_EO_13166.pdfhttp://www.justice.gov/crt/about/cor/13166.phphttp://localhost/var/www/apps/conversion/tmp/scratch_4//crt-nwb-fs01/home/mmule/myfiles/_Web%20Tasks/_LEP.gov_Redesign_2011/lep/resources/2011_Language_Access_Assessment_and_Planning_Tool.pdfhttp://localhost/var/www/apps/conversion/tmp/scratch_4//crt-nwb-fs01/home/mmule/myfiles/_Web%20Tasks/_LEP.gov_Redesign_2011/lep/resources/2011_Language_Access_Assessment_and_Planning_Tool.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.justice.gov/crt/about/cor/lep/Oct26memorandum.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.justice.gov/crt/about/cor/lep/Oct26memorandum.pdfhttp://www.justice.gov/crt/about/cor/lep/Oct26memorandum.pdfhttp://www.justice.gov/crt/about/cor/lep/Oct26memorandum.pdfhttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26BackgroundQ&A.phphttp://www.justice.gov/crt/about/cor/lep/Oct26memorandum.pdfhttp://www.justice.gov/crt/about/cor/lep/Oct26memorandum.pdfhttp://www.justice.gov/crt/about/cor/lep/Oct26memorandum.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://www.lep.gov/resources/081511_Language_Access_CAQ_TA_Guidance.pdfhttp://localhost/var/www/apps/conversion/tmp/scratch_4//crt-nwb-fs01/home/mmule/myfiles/_Web%20Tasks/_LEP.gov_Redesign_2011/lep/resources/2011_Language_Access_Assessment_and_Planning_Tool.pdfhttp://localhost/var/www/apps/conversion/tmp/scratch_4//crt-nwb-fs01/home/mmule/myfiles/_Web%20Tasks/_LEP.gov_Redesign_2011/lep/resources/2011_Language_Access_Assessment_and_Planning_Tool.pdfhttp://localhost/var/www/apps/conversion/tmp/scratch_4//crt-nwb-fs01/home/mmule/myfiles/_Web%20Tasks/_LEP.gov_Redesign_2011/lep/resources/2011_Language_Access_Assessment_and_Planning_Tool.pdfhttp://www.justice.gov/crt/about/cor/13166.phphttp://www.justice.gov/crt/about/cor/13166.phphttp://www.lep.gov/faqs/042511_Q&A_EO_13166.pdfhttp://www.lep.gov/faqs/faqs.html

intercultural communication (limited language proficiency)

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