proffesional communication - intercultural communication
DESCRIPTION
A slide for Professional Communication Course. Explaining a case study related to intercultural communication.TRANSCRIPT
HW0310Proffesional Communication
Oral Presentation : Intercultural Communication
Presentation Structure
Zhafir Aglna TijaniIntroduction
Mohamad Ichiko AbdussalamCulture Differences in International Business
Zhou Shi TongCulture Differences in Communication
Korde Swarnima RakeshConclusion and Recommendation
What is Intercultural Communication ?
Communication is the management of messages with the objective of creating a meaning
(Griffin, 2005)
Intercultural Communication
Negotiate Shared Meanings
Problemsmay arise from different meanings
Message SentIs NOT THE SAME as
Message Received
Interpretation ofNon – Verbal Behaviour
Variation ofCommunication Style
Lack of Knowledge and Awareness
The Case Study
ChinaHostAmerican
There are Differencesbetween two culture
InternationalBusiness
CommunicationStyle
Cultural Differences in
International Business
The Video
The Video
Formality
Initial ContactMatters
Greeting Behaviour
Social Custom
Show Interest and Have some Knowledge of Local Language
Learn Local non-VerbalModes of Communication
Learn Factual Knowledgeabout Local Culture
Tolerance and Openness
People are SensitiveTowards Criticism Made
Against Their Culture
Respect Each Otherand Collaborate with Them
Formality
Social Custom
Tolerance and Openness
Cultural Differences in International Business
Cultural Differences in Communication
Culture Thought Behaviour
The Video
The Video
Orientation
Short-term
Long-term
Contract
Partner
Short-term
Partner“Take a look at the contract now“
Contract
Long-term
“We need more time“(to get to know you)
Contract
Social OrientedTask Oriented
Contract
Dining TableOffice Desk
Contract
Dining TableTask Oriented
“I can eat now so we don’t have to waste time“
Contract
Social OrientedOffice Desk
“We have booked a restaurant“
Context
Low-Context
High-Context
Straightforward
Read between the Line
Read between the LineNo Objection = Agreement
Low-Context
No Agreement = Objection
High-Context
Short-term VS Long-term Orientation
Task Orientation VS Social Orientation
Low Context VS High Context
Cultural Differences in Communication
Conclusion and Recommendation
Culture Communication
Influences
Reinforces
Cultural differences areInevitable
Different Non-Verbal Behaviour
Lack of Knowledge and Awareness
It may lead toMisunderstanding
Let’s Recap
Clash of Communication Style
American Communication
Chinese Communication
What is Said What is not Said
“I” Focus “We” Focus
(Seemingly) Impolite and Direct Talk
Polite and Indirect Talk
Assertive and Expressive Speech Hesitant and Reticent Speech
Self-Enhancing Talk Self-Effacing Talk
Public Personal Question Private Personal Question
Manner of Greeting
Manner of Conversation
Eating During a Meeting
Issues in Case Study
Casual Demeanour
What could they do differently ?
Background Research of Host Culture
Reserved and Formal Conversation
Culture Awareness
American Perspective
Understand Nuances of American Culture
Open Mind
Culture Awareness
Chinese Perspective
What can we learn ?
Make an Effort for Meaningful, Goal Directed
Social Interaction
Avoid Assumptionsand Passing
Hasty Judgements
CelebrateMulticulturalDifferences
Build Cultural Intelligence (CI) &
Cultural Sensitivity (CQ)
Thank You
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