INTERCULTURAL COMMUNICATION

Interactions with people from different cultural backgrounds;

a process of exchanging, negotiating, and mediating one's cultural differences through

language, non-verbal gestures, and space relationships

Non Verbal Communication- refer to the gestures, facial expressions and other body movements.

Interpersonal communication takes place through a series of steps :

Noise Sources

ENVIRONMENT

Language is an abstract system of word meaning and

symbols for all aspects of culture. It includes speech, written characters,

numerals, symbols, and expressions of non- verbal

communication.Paralanguage is the language of gestures, expressions and postures.

Barriers to Communication:

Semantics Filtering of negative

information Lack of credibility of

sender Mixed signals Different frames of

reference Value judgments Information overload Poor communication

skills

Clarify ideas before sending Motivate the receiver Discuss differences in

frames of reference Foster informal

communication Communicate feelings

behind the facts Be aware of non verbal

communication Obtain feedback Adapt to the other person’s

communication style Engage in meta-

communication

Barriers: Overcoming Barriers:

4 developments that illustrate the impact of information technology on

communication : E-mail facilitates in many ways, including people

in various parts of the world exchanging and sharing new information and knowledge.

Blogging used by business to communicate with customers in a personal, direct manner and form a bond with them.

Slide Presentations by Computers to develop one’s ability to prepare a slide presentation as well as find way to integrate speaking skills with technology.

Telecommuting is an arrangement in which employees use computers to perform their regular work responsibilities at home or elsewhere.

The study of language is divided into four areas :

Phonology refers to the system of sounds.

Semanticsis a study of a word meanings and word combination.

Grammar refers to the structure of language through its morphology and syntax.

Pragmatics is concerned rules for the use of appropriate language particular contexts.

Prepared by:

Jenevie A. Clataro BSEd III- A