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Intelligent Engagement3 – 5 December 2019 | Barcelona
#VECMS
Bastien Mauclaire Rohan PooleDirector, CRM Product Management Director Commercial Strategy
Pharmacy Sales Execution with Veeva CRM
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Winning at Pharmacy
Presence
Recommendation Visibility
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Intelligent Engagement
Marketing
Service
Medical
Sales CRM
MarketAccess
Analytics & IntelligenceCrossix | Align | Nitro | Andi
ContentPromoMats | MedComms
DataOpenData | Oncology Link | Network
3rd Party Data
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Functionalities Shared Across Roles
Territory Management
Account / Stakeholder Mgt. Scheduling Interaction
Planning Execution Insights
Sales Rep MSL KAM Pharmacy Rep
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Core Capabilities for Pharmacy Sales
InventoryMonitoring
Photo Capture/Tagging
Planogram Monitoring
Continuous Data Collection
Recommendation - CLM
Surveys
Sales Contracts
Listing Contracts
Contract Negotiation Signature Capture
Planograms
Pricing Engine
Order Splitting
Order Entry
CLM-assisted Orders
Order Receipts
Order & Pricing API
Embedded Insights
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Devices
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Review insights Dashboards
Check updates on Home Page
Plan hisroute
A Day in the Life of a PharmacySales Rep with
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PlanningVeeva CRM MyInsights Territory Visualisations
• Review your KPIs in real-time
• Actionable insights
• Within context
Call Routing
• Visualise your itinerary of the day
• Adjust and optimize your plan
• Reshuffle calls
Check updates on Home Page
Plan hisroute
Schedule Calls with your target accounts
Executes a Store Check
Reviews KPIs
A Day in the Life of a PharmacySales Rep with
12#VECMS |Copyright © Veeva Systems 2019
Encourage consumer to select your product at the point of sale
Drive store revenue through category management
Track merchandising activity targeted by store demographic
Measure compliance to store or key account objectives
Store Check
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Live automated product recognition
• Detects
• Identifies
• Counts product facings
Integrated with Inventory Monitoring
On iOS Pro Devices
Automated Store Check Efficient data collection through technology
Check updates on Home Page
Plan hisroute
Schedule Calls with your target accounts
Executes a Store Check
Reviews key KPIs
Arrange shelves
Train pharmacists
Report competition actions
A Day in the Life of a PharmacySales Rep with
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E-detail to Order
• Detail
• Educate
• Train
• Sell
Support Negotiation
• Bi-directional navigation “Order to e-detailing”
Detailing & Training
Check updates on Home Page
Plan hisroute
Schedule Calls with your target accounts
Executes a Store Check
Reviews key KPIs
Arrange shelves
Train pharmacists
Report competition actions
Proposes sell-out actions
Negotiates an Order
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A Day in the Life of a PharmacySales Rep with
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Order Management
• Powerful Pricing Engine, Online, Offline, API
• Multi-channel enabled
• Delivery Splitting
• E-Detail Driven Orders
• Store Check Driven Orders
Contracts
Insights
Selling
Review Insights dashboards
Check updates on Home Page
Plan hisroute
Schedule calls with your target accounts
Executes a Store Check
Arrange shelves
Train pharmacists
Negotiates an Order
Reviews key KPIs
Report competition actions
Proposes sell-out actions
Reviews what’s next tomorrow
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A Day in the Life of a PharmacySales Rep with