integrating on line learning with strategy and learning infrastructure covenant health-care
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Align 2010Loyce Brown and Al Van ArsdalCovenant HealthcareTRANSCRIPT
Integrating On-line Learning with
Strategy and Learning Infrastructure
Al VanArsdal and Loyce Brown
Covenant HealthCare
Leadership. Accountability. Sustainability.
Covenant HealthCare
• 6th largest health care
facility in Michigan
• Licensed for 650 beds
• 4,300+ employees
• Has 500+ physicians
on medical staff
Covenant HealthCare?• Obstetrics• Neonatal and pediatric care• Cardiology• Neurology• Orthopedics• Oncology• Home care, DME, hospice• Referral Center• Acute inpatient rehabilitation• Largest Emergency Care Center
Leadership at Covenant HealthCare
• Executives
• Directors
• Managers
• Coordinators
Old Paradigm of Leadership Development
The organization decided what and how leaders would
develop themselves
Limitations• Length and/or content not appropriate
• Inability to individualize content
• Lack of evaluation for leadership effectiveness
We Asked the Experts!
“What does it takes to be a successful leader at Covenant HealthCare?”
• Extensive research conducted into best practice leadership programs
• Responses and research combined
New Leadership Development Program
Goals
• “Own” leadership roles
• Build accountability skills
• Demonstrate creativity &
innovation
New Paradigm• The individual leader will take
ownership for leadership development while the organization is will provide tools and support
• Organizational Development had to make the shift!
SuccessfulLeadership at Covenant
Goals and Results
Cognitive and Technical
Capabilities
Values and EQ
Capabilities
Leadership Capabilities: Cognitive & Technical Skills
W.E. C.A.R.E. Values• Working Together
• Selflessness and compassion• Sacrifice, commitment, performance• Inter-department interaction• Shares talent, knowledge, expertise• Initiative to pull team together
• Excellence• Honors commitments• Exceptional achievement• Exhibits drive and follow-through• Exceeds customer expectations• Continuously improves
• Customer Service• Seeks to exceed expectations• Anticipates and resolves issues• Keeps people informed• Timely, polite in response• Takes ownership to resolve issues
• Accountability• Keeps promises, honors commitments• Takes responsibility to get the job done• Community involvement• Quickly responds and Resolves
customer service issues
• Respect• Embraces diversity and differences • Respects regardless of circumstances• Tells the truth and keeps promises• Takes time to be compassionate
• Enthusiasm• Focuses on the positive in others• Shows a ‘can-do’ attitude• Creates a positive working
environment• Brings a high energy level• Makes the best of all situations
15 Learnable Skills of EQ*• Assertiveness• Emotional Self- Awareness• Empathy• Flexibility• Happiness• Impulse Control• Independence• Interpersonal Relationships
• Optimism
• Problem-Solving
• Reality-Testing
• Self-Actualization
• Self-Regard
• Social Responsibility
• Stress Tolerance
*Based on the BarOn Model of Emotional Intelligence
T.O.O.L. Program Components
(Taking Ownership of Our Learning)
T.O.O.L. Program Components
(Taking Ownership of Our Learning)
Learning FrameworkUnderstand the Whats
and Hows of being a
successful leader
Assess leaders’ current level of
performance and ability for Leadership Success
Learn new methods and knowledge for
improved and continued performance
Implement (apply and sustain)
new methods
Develop Leadership Learning Plan
Assessment Tools
• EQ assessments• 360 Assessment
• Self Assessment
• Technical/Cognitive skills will be assessed through the BTL Competency Module
Business Training LibraryOn-Line Resource
• Integrate custom curriculum
• Track ALL learning activities
• Notify, remind & congratulate
• Access resources from any computer
Learning Teams: Why?
• Adult Learning
• Local Experts
• Group Learning
• Safe Environment
• Peer Support
24+ hours of development• Individual On-line Training
• Lunch’n Learn sessions • Emerging Topics sessions
• Leadership Group meetings• Coaching and Mentoring
• Covenant College project• Learning Teams (required)
Covenant Leadership T.O.O.L. Program Goals
Effectively Communicating
the New Program to our Leadership
Benefits of The T.O.O.L. Kick-Off Experience
• Clarity on expectations
• Understanding the process
• Familiarization with available resources
• Personalized Leadership Learning Plan
T.O.O.L. Kick-Off Sessions
• Day One Session• Introduced to the new program and its
requirements, including BTL and EQ
• Day Two Session• Completed individualized leadership
learning agendas
The Learning Framework, Revisited
Understand the Whats
and Hows of being a
successful leader
Assess leaders’ current level of
performance and ability for Leadership Success
Learn new methods and knowledge for
improved and continued performance
Implement (apply and sustain)
new methods
Develop Leadership Learning Plan
Day One Technical/Cognitive
Skills, WE CARE Values and EQ Skills
EQi/EQ 360 and Self/Boss Assessment
Day Two Sessions (10 Step Method)
On-line Tool, Lunch n’ Learn, Coaching/
Mentoring, Other CoursesLearning Teams,
OD support
Loyce [email protected]
Al VanArsdal