integrating bots into your digital workplace strategy #espc17
TRANSCRIPT
Integrating Bots into your Digital Workplace Strategy KANWAL KHIPPLE
2toLead, Canada
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Digital Workplace is how youwork today with technology
I love creating compelling content that inspires others
to engage. I need to be able to create content where
ever I am, when ever I want and on any device.
GOALS
Publish organizational news
quickly and easily
EXPECTATIONS
Simple interface to create
content & connect numerous
services. Having users interact
and share insights directly on
content.
FRUSTRATIONS
Complex and tedious content
creation experience process
gets in the way of creating
content.
“KEY CHARACTERISTICS
Age
Occupation
Education
Family
Location
32
PR Manager
Bachelor’s Degree
Single
United States
FUTURE STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
CURRENT STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
Judy
Communicator Persona
engage communicate capture voice of the user
TOUCH POINT CHANNELS
Phone Website Mobile App
Speech Chat
TODAY
ESTIMATED LEVEL OF INTEREST OVER TIME
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
Top 10 #DigitalWorkplace patterns
http://slideshare.net/kkhipple
Letting employees use technology
in the way they want
DIGITAL WORKPLACE ROADMAP
http://roadmap.office.com
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
COMPUTERIZED ERA
MOBILE ERA
COMMUNICATION
COLLABORATIONPRODUCTIVITY
Groups Teams
GROWING COLLABORATION & COMMUNICATION PARADOX
Scenarios
Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔
Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕
Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ●
Where Should Meeting Notes Be Captured,
Stored & Shared? ◕ ◕ ● ● ◔ ●
Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ●
Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔
Have A Real Time Chat With A Colleague ● ◑ ○ ◑
Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ●
Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑
Invite A Colleague To Lunch ◕ ◔ ●
Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕
Make An Organizational Announcement ◔ ● ◔ ◕ ◕
Remind The Team Of An Important Deadline ◑ ◔ ● ● ●
http://WhenToUseWhat.com
COMMUNICATION
COLLABORATIONPRODUCTIVITY
Groups Teams
YOUR WORKPLACE REALITY
ADOPTION ISSUES
INFORMATION OVERLOAD
CONFUSED DESIGN
BAD USER EXPERIENCES
NOTIFICATIONS
SIMPLE INTERACTIONS
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
HOW WORK GETS DONE
CONVERSATION ARE 24/7
SIMPLIFIES PROTOTYPING
DISPARATE INFORMATION SOURCES
BETTER ROI WITH CONVERSATIONAL UI
ENGAGEMENT CAN BE PROACTIVE
BASIC FUNCTIOANLITY
APPEALING TO BROADER AUDIENCE
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
MEET THE BOTS
CREATE YOUR OWN FAQ BOThttp://bit.ly/2ntjf5x
BOT TYPES
The Optimizer
Cortana, play my
library
Metric: time to accomplish
task
The One-Trick Pony
Snapchat’s filters
Metric: will it go viral?
The Proactive
Who’s running this
meeting?
Metric: crowds
The Shield
Pay my parking
ticket
Metric: customer service
frustration
The Chatty
Talk to me
Metric: bottainment
The SuperBot
I just want to talk to
you
Metric: consolidate bots
LEVERAGE CORTANA
BREAK THE ICE
Bots can help break the ice and
allow users to interact with one
another
SCHEDULING BOT
Bots can assist Judy with
scheduling meetings with her
team
SPAdminBot
Perform the most common SharePoint administrative activities
Shout out to Rick Van Rousselt(MVP)
VACATION BOT
Hi Vacation-bot, I want to take a vacation next Wednesday.
Hello Judy, let me check with Kanwal and get back to you ASAP.
Hi Kanwal, Judy B would like to take a vacation next Wednesday (she has a
surplus of 15 vacation days)
ApprovedYaay! your vacation is approved. You have 14 more vacation days after this vacation.
Thanks Kanwal! #generous
CALENDAR.HELP
Email Bots can assist with an
email based conversation and
guide you through the process
BOT INTEGRATION
Microsoft Teams provide Judy
with lots of bots for each Team
BOTS INTEGRATED WITH YOUR INTRANET
‘Search bots’ can initiate a
conversation with Judy based on her
search terms and behaviors linking
her directly to right tools
ORGANIZATIONAL CHANGE- ChatBots for Service Now
- Knowledgebase – FAQ
- Password Resets
- Hardware request
- Software request
- What meeting rooms are available now?
- Who has expertise in SharePoint ?
- Who is in charge of the Intranet?
- Phone Kanwal- Tell me the latest intranet news in Toronto- How’s my Adoption Yammer group?
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
I love creating compelling content that inspires others
to engage. I need to be able to create content where
ever I am, when ever I want and on any device.
GOALS
Publish organizational news
quickly and easily
EXPECTATIONS
Simple interface to create
content & connect numerous
services. Having users interact
and share insights directly on
content.
FRUSTRATIONS
Complex and tedious content
creation experience process
gets in the way of creating
content.
“KEY CHARACTERISTICS
Age
Occupation
Education
Family
Location
32
PR Manager
Bachelor’s Degree
Single
United States
FUTURE STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
CURRENT STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
Judy
Communicator Persona
engage communicate capture voice of the user
TOUCH POINT CHANNELS
Phone Website Mobile App
Speech Chat
DIGITAL WORKPLACETHEMES
DIGITAL WORKPLACE ROADMAP
Sh
are
Po
int
Serv
ices
DIGITAL HUB
Thank You!Organizers, Sponsors and You for making this possible.50+ SharePoint Presentations @ Slideshare.Net/kkhipple
When to Use What Whitepaper @ WhentoUseWhat.com
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com
and more!
Message Me On LinkedIn or Email [email protected]
SPEAKER | AUTHOR | SUPER GOOD LOOKING