Delhi Integrated Multi-modal Transit System Limited

Joint Venture of Govt. of NCT of Delhi and IDFC Foundation

An ISO 9001, 14001, OHSAS 18001,ISO 27001 & CMMI L3 Certified Company

Integrated Transport Operations Management Systems– DIMTS Experience

By: Manish Kumar, Head – IT, DIMTSDate: 29th Aug 2016

Structure of this presentation

• About DIMTS

• Integrated Transport Management System

– The Need

– The Challenges

– DIMTS Experience

– Benefits delivered

• Special mention on Data Analytics

Company Overview

DIMTS is a 50:50 Joint Venture of

Government of National Capital

Territory of Delhi (GNCTD) &

Infrastructure Development Finance

Company Ltd. (IDFC; USD 10 billion

assets under management; power,

highways, ports, etc.)

Chief Secretary of Government of

National Capital Territory of Delhi is the

chairman of the company

Vision

To create an environment where the

majority of trips take place by public

transport in preference to personal

motorized transport

About DIMTS

Transport

Planning

• Comprehensive

Mobility

Planning

• Urban Mass

Transit Corridor

Planning and

Design

• Traffic

Simulation

• Route

Rationalization

• Planning of

pedestrian and

NMV

Infrastructure

• Parking

Advisory

Services

• Policy

Advisory

• Feasibility

Analysis

• Project

Structuring

• PPP Advisory

• Bid

Documentatio

n

• Bid Process

Management

Engineering

• Design

• Project

Management

• Independent

Engineering

Services

Road

• ISBTs

• Depots

• Bus Queue

Shelters

Operations

• Bus

Concession

Management

• BRT Corridor

Management

• Smart-card

Issuance

Management

• Parking

Management

• Terminal/ Depot

Management

Transport

Technologies

• Vehicle Tracking,

PIS, PAS

• Electronic

Ticketing

• Automatic Fare

Collection System

• Bus Management

System

• Smart Phone

applications

• Data Analytics

• E-Governance

• Intelligent

Signaling

Railways

• Alignment and

Track design

• Railway Siding

• Signaling

End to End Solutions in Land Based Transportation

Plan-Design-Supply-Installation-Testing-Commissioning-Operations

1st and only to introduce Cluster Scheme in Urban Bus Transport in India

1400 + / 10,00,000 Cluster buses carrying > 1 m passengers / day

1500+ ETMs, compatible with CMC, deployed in Cluster buses

1,00,000+ No of Public Service Vehicles being tracked and monitored

90,00,000+ Smart cards for DLs / RCs issued in Delhi

3M / 32 Designing national solution for security tracking in 3 million vehicle with

control centres across 32 cities under Nirbhaya Project (MoRTH)

500+ Kms of Railway Planning / Design / Construction supervision

120+ No of Parking lots design / O& M ( On-street /Off-street/MLP/Automatic)

18+ No of ISBTs / MMTCs / Bus Terminals ( Planning/Design/ PMC)

4 / 12 No of Monorail / BRTs project studies

DIMTS ... in Numbers

Areas and Geographies

Projects and clients across 18 states

in India and 5 countries

Quality Certifications

In Process:

PCI Data Security

Standards Compliance

Few Key Clients….

Municipal

Corporation

of Delhi

Ahmedabad Municipal

Corporation

NCRPB

Delhi Transport Corporation

Partners & Members

IIT

DELHI

CEAI

Awards

2008(Intl. Asso. of Public Tpt)

2009(Urban Mobility Conference - IUT)

2010(Solution for our Future Awards – Shanghai

Expo)

2010(Urban Mobility Conference – IUT) for Best

NMT – Green Bike

2011(Urban Mobility Conference – IUT) for Bus

Cluster Scheme

2013(UITP ‘Grow with Public Transport’

International Awards: Awards for Innovation in public transport worldwide)

2013 (Volvo Sustainable Mobility Award)

2014 (Best ICT solution in Transportation

Sector)

2015 (Excellent in analytics in Transportation

Sector-NASSCOM)

Integrated Transport Operations Management

Systems

– The Need and Challenges

The need is now being felt – more than ever!

When will the

bus arrive?

Which bus

should I take

to reach my

destination?

When should

I reach the

bus stop?

Is the next

stop my

destination?Maybe I

should try a

different mode

next time!

How do we effectively monitor

the operations- Overspeeding,

route deviations, missed bus stops?

Why did we have low ridership last

week? What is the RCA & Learning?

How do we improve our revenue per km

over the next 12 months?

Intelligent Bus

Connected Bus Stops

ConnectedBus /

Paratransit

EnhancedPassengerServiceExperience

Personal Travel

Assistant

Live tracking feeds

Personal TravelPlanner

Intelligent decision support

Smart Congestionmanagement

SmartTransport Planning

PassengerInformationSystem

Complete Visibility for effectiveTravel Plan for passengers

Fare Collection Analysis

Route Optimization

Efficient Transport Operation

Optimized transportOperation, offeringreliable and safeTransportationservices

Better managementof resources and Efficient interface with Related City services

Intelligent Transport Roadmap

13

Urban Transport – Broad Spectrum

Implementing ITS - Key Challenges

14

• Risks to ROI

• Gestation Period

• Implementation Challenges

• Sustenance

• Risks to ROI

• R&D investment towards building low cost alternatives

• Sustenance

• Knowledge and experience of ITS

• Adoption & sustenance

• Economics

• Integrating disparate operators

• Knowledge and experience of ITS

• Economics

• Resistance to change

• Complex Business process re-engineering

• Adoption and sustenance

Transit Operators

Transport

Authorities

Solution Providers

OEMs

PESTLScenario

Implementing – From Theory to Practice

DIMTS Experience…

Real-time Vehicle Tracking Real-time Electronic Ticketing Operations Control Center

Automatic Vehicle Location System (AVLS)

Dashboard to monitor operations real-

time and respond to deviation/ violations

• Depot, vehicle and route wise movements

• Schedule and Route adherence, Trip status

(Cut/Short/Missed)

• Over-speeding/ driver behavior

• Missed stops

• Breakdown/ accidents

High Precision Tracking

Unique IP of Developing and managing

AVLS

Single Device Agnostic Platform

Centralized Monitoring

(Common Control Center)

24x7 Real time tracking

100000+ Vehicles @ Frequency 10

Sec

Huge Backend Capabilities

More than 80 GB

More than 150 Million Locations

Update

Processed…..Everyday

Leading contributor to GPS

Standardization and evaluation

parameters

More than 40 GPS Models Integrated

Empanelment Process ongoing

DIMTS has deployed New Generation

Electronic Ticketing Machines (ETMs)

• Real Time data transfer through GPRS

• Real time monitoring of ETM Health

• Real time fraud detection

• Theft of ETM – No loss of transaction• Remote ETM Blocking

• Contactless Smart Card Enabled

• Compatible with upcoming “National

Common Mobility Card” specifications

• Tamper proof devices

• Over the air configuration of new routes, changesto routes, software updates

• Any ETM can be deployed on any route, can beissued to any conductor

• Backend tested for > 1 million transactions/ hr

Automated Fare Collection System (AFCS)

INTEGRATED VEHICLE MANAGEMENT SYSTEM Dashboard

Automated Fare

Collection

Passenger Information

System

Automated Vehicle

Location System

Depot Management

System

Vehicle Dispatch System

Financial Management

System

Planning –Scheduling and Roster

Mgt

Material Resource

Management

Incident/Accident Mgt

Call Centre Management Fleet

Management

Crew Management & Appraisal

Statutory compliances

Field Devices

PIS BoardBus Driver

ConsoleSCU, CCTV

CANPIS POSETM

Flap Gates/ Validator

OCCPrimary

Data CentreDisaster

Recovery Centre

Video WallComm.

InfraBackup

InfraControl Centre

SMS/e-Mail Operation

Security Surveillance

System

House Keeping

Depot, BQS etc.

Contract Management

Enterprise Management System – Core Framework

Analytics Engine

Integrated Bus Management System (BMS)

An Integrated Bus Management System (BMS) has also been implemented– a

single application for integration all the sub-systems of cluster operations

Operations Control Centre (OCC)

State-of-Art Operations Control Center at

DIMTS

Integrated Transport Operations Management

Systems

– Benefits delivered

Some General Benefits

• Journey planner, Bus ETA, Seat Availability for Customers

• Ability to track near and dear ones

• Route Optimization and Scheduling based on demand patterns

• Monitoring driver behaviour

• Fraud prevention – real time and offline

• Monitoring schedule and route adherence

• Governance and Payments of behalf of the Dept. of Transport to the

concessionaries is derived from the system. Audit trail is available for

all transactions.

• Various other socio-economic benefits to the society – improvements to

commuting time, less congestion on roads, less pollution et al. Affordable

travel for citizens (Fares are amongst lowest in India – not revised during

last 6 yrs)

Benefits – Improvements to key KPIs

• Business KPIs:

• Earning Per KM

• Earning Per Bus

• Earning per Passenger

• Avg. Vehicle Utilization

• Ridership per effective km

• Ridership per Bus

• Average Revenue per

passenger

• Operational KPIs:

• Out-shed Performance %

• In-shed Performance %

• Trip Performance %

• KM Performance %

• Fare Stage Performance %

• Conductor Ranking

• Operational Efficiency

Benefits – Better and Simpler processes for staff

Conductor’s

Log in

Enter Bus No., Driver No. &

Duty No.

Select Route

Initiate Ticketing

Select Passenger Type & Destination

Print Tickets

Trip End Report

Reconcile CashInitiate

subsequent trips

End of Shift Report

Reconcile Cash

Log off

Mobile Apps for

commuters

Web-based Journey Planner

Benefits – Information in the hands of the commuter…

Bus-Q-Shelter-Mounted-

PIS-BoardsBus-Mounted-PIS-Boards

Integrated Transport Operations Management

Systems

– Data Analytics

DIMTS practices all of these in

the Transit Space

Data Collection

•Organizing

•Summarizing

Information

•Analysing

•SynthesisingKnowledge

Decision Making

Transit Analytics – beyond tracking and ticketing

Operational KPI Analytics

Bunching Analysis

Trip Analysis

Google Play Rating

DIMTS in News

Thank You

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