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Integrated Teller for Premier® Version 13.4

Teller Source CaptureTM User Guide June 2014

Fiserv

© 2014 Fiserv, Inc. or its affiliates. All rights reserved. This work is confidential and its use is strictly limited. Use is permitted only in accordance with the terms of the agreement under which it was furnished. Any other use, duplication, or dissemination without the prior written consent of Fiserv, Inc. or its affiliates is strictly prohibited. The information contained herein is subject to change without notice. Except as specified by the agreement under which the materials are furnished, Fiserv, Inc. and its affiliates do not accept any liabilities with respect to the information contained herein and are not responsible for any direct, indirect, special, consequential or exemplary damages resulting from the use of this information. No warranties, either express or implied, are granted or extended by this document.

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Contents

Introduction ................................................................................................................................. 1

Log On to Integrated Teller ........................................................................................................ 3

First Time Log On ................................................................................................................................... 3

Subsequent Log on Attempts ................................................................................................................. 4

Changing a Password ............................................................................................................................ 4

Integrated Teller Main Window .................................................................................................. 5

Search Customer .................................................................................................................................... 5

Navigation Pane ..................................................................................................................................... 7

Tabs ........................................................................................................................................................ 8

Favorites ...................................................................................................................................... 9

Transactions .............................................................................................................................. 10

Field Descriptions ................................................................................................................................. 13

Source Capture Window ....................................................................................................................... 16

Item Types ............................................................................................................................................ 19

Creating Virtual Tickets ........................................................................................................................ 20

Creating Virtual Cash Tickets ............................................................................................................... 21

Counting Cash ...................................................................................................................................... 22

Deposit .................................................................................................................................................. 26

Deposit - Uncaptured Items .................................................................................................................. 28

Withdrawal ............................................................................................................................................ 29

Transfer ................................................................................................................................................ 30

On Us Check ........................................................................................................................................ 32

Transit Check ........................................................................................................................................ 33

Split ....................................................................................................................................................... 34

Split – Printing an Official Check .......................................................................................................... 37

Payment ................................................................................................................................................ 41

Buy Cash .............................................................................................................................................. 43

Sell Cash .............................................................................................................................................. 44

Receipt .................................................................................................................................................. 45

Receipt – Printing an Official Check ..................................................................................................... 47

Change Order ....................................................................................................................................... 50

Bond Redemption ................................................................................................................................. 51

Advance ................................................................................................................................................ 54

Memo Adjust ......................................................................................................................................... 55

Disbursement ........................................................................................................................................ 56

New Account ......................................................................................................................................... 57

Wire Transfer ........................................................................................................................................ 59

Close Account ....................................................................................................................................... 64

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Currency Exchange .............................................................................................................................. 67

Funds Avail Deposit .............................................................................................................................. 68

Print Balance ........................................................................................................................................ 70

Inquiry ........................................................................................................................................ 71

Daily ........................................................................................................................................... 72

Balance Cash ....................................................................................................................................... 72

BSA Unassigned................................................................................................................................... 75

Close Day ............................................................................................................................................. 77

CTR Forms ........................................................................................................................................... 81

Manual CTR .......................................................................................................................................... 92

Start Break ............................................................................................................................................ 94

Recon Ins and Outs .............................................................................................................................. 95

Uncaptured Items ................................................................................................................................. 96

Tools .......................................................................................................................................... 99

Bond Calculator Inquiry ........................................................................................................................ 99

Calculator ............................................................................................................................................ 100

Find ..................................................................................................................................................... 101

OFAC Search ..................................................................................................................................... 103

Print Envelope .................................................................................................................................... 104

Print Last ............................................................................................................................................. 105

Stop Pay ............................................................................................................................................. 106

Hold .................................................................................................................................................... 108

Reverse Last ....................................................................................................................................... 110

Till Totals ............................................................................................................................................ 111

Reports .................................................................................................................................... 112

Parameters .............................................................................................................................. 113

Vault ......................................................................................................................................... 114

Image Capture ......................................................................................................................... 115

Configure ............................................................................................................................................ 115

Force Close Batch .............................................................................................................................. 115

Next Day ............................................................................................................................................. 116

Parameters ......................................................................................................................................... 116

Reconciliation ..................................................................................................................................... 116

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Passbook ................................................................................................................................. 118

Configure ............................................................................................................................................ 118

Passbook Printing ............................................................................................................................... 119

Manual Print ........................................................................................................................................ 120

Cover .................................................................................................................................................. 121

File ............................................................................................................................................ 122

View .......................................................................................................................................... 124

Transaction List .................................................................................................................................. 124

Details ................................................................................................................................................. 126

Filter .................................................................................................................................................... 128

Reversal .............................................................................................................................................. 129

Print List .............................................................................................................................................. 131

Toolbar, Status Bar, Inquiry Panel ...................................................................................................... 132

Signature, Photo ................................................................................................................................. 134

Settings .................................................................................................................................... 135

Help .......................................................................................................................................... 136

Closing a Batch ....................................................................................................................... 137

Balancing Batches .................................................................................................................. 143

Institution ............................................................................................................................................ 143

Branch ................................................................................................................................................ 146

Teller ................................................................................................................................................... 149

Introduction Fiserv

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Confidential – Limited - For Integrated Teller Users

Introduction

Integrated Teller for Premier® offers desktop access to customer checking, savings, loans, certificates of deposit accounts, and more.

Teller Source Capture automatically captures, validates, endorses, balances, and manages check deposits when they arrive at the teller window, shortening the duration of the transaction. Manual proofing and encoding are eliminated, and exceptions are minimized, reducing time and costs for research and adjustments. Additionally, each transaction is memoposted to the system in real-time, expediting the availability of funds to your customers.

Error-Free Deposits

Tellers can quickly scan paper checks, deposit slips, and other internal documents using a device that captures the image, the courtesy and legal amounts, MICR line data, and all other necessary information. Deposits are converted to electronic entries, immediately displaying the document image and data on the teller’s screen. The account number is automatically validated and the transaction amount is balanced. If it is not in balance, the system immediately highlights the errors and suggests steps to fix it – all in a few moments while the customer is still at the teller window.

Centralized Architecture

Each teller workstation is connected to a central application server where the application and transactions are stored, sharing real-time information from a single database across the entire enterprise.

Aggregating customer transaction data across branches also makes the tracking and reporting of Currency Transaction Reporting (CTR) information accurate, immediate, and efficient. Tellers are alerted immediately when an individual’s combined activity across primary and secondary accounts reaches its daily currency transaction limit, supporting compliance with federal regulations.

Flexible Security Features

To protect customer information and prevent unauthorized access, employees must correctly enter a user code and password to access the application. In addition, flexible settings enable you to select the level of security access for each employee. Only designated employees have the ability to complete transactions, edit parameters, generate reports, clear teller passwords, reset invalid login attempts, and more.

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Regulatory Compliance

Integration with Premier speeds the process of accessing and analyzing account information, helping you comply with BSA requirements for customer identification and anti-money laundering suspicious activity reporting.

To assist with OFAC compliance, Integrated Teller streamlines the process of comparing customer data against Specially Designated Nationals (SDN) database, which lists the names of individuals and organizations suspected of illegal activities. Tellers can request an SDN list comparison directly from their workstations, and a list of possible matches is returned instantly, providing the information needed to determine whether the transaction should proceed.

Log On to Integrated Teller Fiserv

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Log On to Integrated Teller

First Time Log On A password must be established the first time a teller logs on to Integrated Teller.

1. Log on to Navigator for Premier®, expand Integrated Teller, and then click Teller.

2. Type the Branch number, type the Teller ID, and then click the Password button.

3. In the New Password and Confirm new password boxes, type a password.

Note: Passwords must meet the minimum requirements and restrictions specified by administrators at

your financial institution.

4. Click OK.

Log On to Integrated Teller Fiserv

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Subsequent Log on Attempts 1. Log on to Navigator, expand Integrated Teller, and then click Teller.

2. Type the Branch number, type the Teller ID, type the Password, and then click Log On.

Changing a Password 1. Log on to Navigator, expand Integrated Teller, and then click Teller.

2. Type the Branch number, type the Teller ID, type the current Password, and then click the Password button.

3. In the New Password and Confirm new password boxes, type a new password.

Note: Passwords must meet the minimum requirements and restrictions specified by administrators at

your financial institution.

4. Click OK.

Note: After logging on to Integrated Teller, wait for the scanner to initialize and the Home Page tab to

appear before clicking within the application.

Integrated Teller Main Window Fiserv

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Integrated Teller Main Window

Search Customer Use the Search Customer feature to quickly look up a customer from the main Integrated Teller window. Tellers can perform searches by Customer name, Tax Identification Number (TIN), Portfolio Number, and Demand Account, Certificates Account, Savings Account, or Loan Account number. The search results display in a separate tab. The results contain links to the customer or account inquiry for each match.

1. Click the Search Customer icon, and then select a search option from the list.

2. Type the search criteria, and then press Enter, or click the binocular icon to conduct the search.


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The search results display on the Customer Search tab.

3. From the Customer list, click a name link to display a list of accounts.

Note: If no results are available the icon appears, and the text “No Results” displays when you point

to the icon.


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Navigation Pane

Moving the Navigation Pane

Tellers have the ability to customize the Navigation pane.

Right-click the Navigation pane, and then select an option from the list.

Auto Hide the Navigation Pane

Auto Hide determines if the Navigation pane always displays or if it collapses when not in use.

Indicates the Navigation pane is pinned in place and always displays (default).

Indicates the Navigation pane auto hides.

Note: To return to the default settings, in the Setting menu, click Reset Window Layout.


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Tabs Some Integrated Teller options display in tabs in the Integrated Teller window. Close the tabs by clicking the black X in the upper right corner of the tab. The tab area can be split, either horizontally or vertically, to view multiple tabs at the same time.

To select the horizontal or vertical tab view:

1. Right-click the tab.

2. To split the tabs horizontally, click New Horizontal Tab Group. To split the tabs vertically, click New Vertical Tab Group.

Note: Teller Source Capture clients can only have one transaction tab open at a time.

Favorites Fiserv

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Favorites

The Favorites menu enables tellers to add their most commonly used options, for more convenient teller access.

Adding an Option to Favorites

Right-click the option, and then click Add to Favorites.

Removing an Option and Changing the Order

1. Right-click the option to be removed or changed.

2. Click Remove, Move Up, or Move Down.

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Transactions

The transactions option lists transactions that administrators have made available.

From the Navigation pane, expand Transactions.

Note: The following example is for sample purposes only and may not match your financial institution.

Note: The Shortcut Key options are listed next to each Transaction.

Definitions

Deposit

Deposit funds into a demand deposit, certificate, savings, or passbook savings account.

Withdrawal

Withdraw funds from a demand deposit, certificate, savings, or passbook savings account.

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Transfer

The Transfer option allows transfers from a demand deposit, certificate, savings, loan, passbook savings, or custom account to another demand deposit, certificate, savings, loan, passbook savings, or custom account.

On Us Check

Disburses cash for a check drawn on an account within the financial institution.

Transit Check

Disburses cash for a check drawn on another financial institution.

Split

Conduct multiple transactions for a customer in one transaction option. All Integrated Teller transaction types are available in the Split transaction.

Payment

Process a payment to a loan account.

Buy Cash

Buy cash from another teller, or from the vault.

Sell Cash

Sell cash to another teller, or to the vault.

Receipt

Print receipts and checks for internal general ledger and demand deposit accounts for which the financial institution is receiving funds. For example, sale of Cashier’s Checks, Money Orders, Utility Billing, Certified Checks, etc.

Change Order

Used when exchanging funds, for example, exchanging a one hundred dollar bill for five twenty dollar bills.

Bond Redemption

Cash U.S. savings bonds, and break out principal and interest figures.

Advance

Process a cash advance from a loan account.

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Memo Adjust

Place a credit or debit memopost on a demand deposit, certificate, or savings account. When placing a credit memopost, the minus sign (-) must be included in the amount field.

Disbursement

Disburse funds from internal general ledger and demand deposit accounts, for example, cash advances on a credit card, cash shipments, etc.

New Account

Make a deposit to a new account that is not yet recognized by the core software. New Account functions like a regular deposit except there is no account number validation.

Wire Transfer

Process a Wire Transfer request by way of cash, checks, or withdrawal from a demand deposit or savings account. The wire information prints on a form for further processing.

Note: This transaction does not transfer funds to another financial institution.

Close Account

Closes a demand deposit, certificate, savings, or passbook savings account with funds given as cash, check, or transferred into a demand deposit, certificate, savings, or passbook savings account.

Note: This transaction cannot be reversed. In addition, the Close Account transaction does not officially

close the account. A close account transaction code must be added to the physical or virtual

ticket for further processing to officially close the account.

Currency Exchange

Perform foreign currency exchanges.

Funds Avail Deposit

Accepts a deposit into a demand, certificate, or savings account, but only allows a portion of the deposit to be immediately available to the customer.

Note: When cash is included within a Funds Avail Deposit, the amount of cash must be added to the

Available field in order for it to be immediately available to the customer.

Print Balance

Print the balance receipt for a demand deposit or savings account.

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Field Descriptions Type

The type of account may include the following.

Demand

Certificate

Savings

Passbook Savings

Loan

Custom Account Type

From

The type of account in which funds are withdrawn may include the following.

Demand

Certificate

Savings

Passbook Savings

Loan

Custom Account Type

To

The type of account in which funds are deposited may include the following.

Demand

Certificate

Savings

Passbook Savings

Loan

Custom Account Type

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Account

Account number associated with the transaction.

As soon as the account number is entered, the account information displays in the Inquiry Panel.

If the account number appears in red font, the account number is invalid and does not exist on the core software. The account number must be valid before proceeding with the transaction.

If the account number is unknown, press Ctrl+F1 to open the Customer Lookup or Account Number window to perform a search.

Note: By manually selecting the type of account in the Type, From, or To fields and manually entering

the account number before scanning items, Integrated Teller automatically creates a virtual ticket

for that transaction.

Check Number

Check Number of the On Us Check.

Cash

Cash In amount received from the customer.

Note: By entering the Cash before scanning items, Integrated Teller automatically creates a virtual

Cash In ticket.

Amount

The amount of the transaction.

The amount automatically populates after scanning items.

If the amount is greater than the current balance of the account, the amount appears in red font indicating there are not enough funds in the account.

Note: Depending on the transaction, if the Amount is manually entered in this field, the transaction is

flagged as an Uncaptured Item. Examples include On Us Checks and Transit Checks.

Checks

The total amount of checks automatically populates this field after scanning.

Note: If the total amount of checks is manually entered in this field, the transaction is flagged as an

Uncaptured Item.

Cash Back

Cash Out amount to be given back to the customer.

Note: By entering the Cash Back before scanning items, Integrated Teller automatically creates a virtual

Cash Out ticket.

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Fee

Amount of the fee.

Note: By entering the amount of the fee before scanning items, Integrated Teller automatically creates a

virtual Fee ticket.

Memo

Type any information about the transaction, if applicable. This information prints on the teller transaction report and on the journal tape and tickets, if configured. It does not display on the account within the core software.

Note: By entering a Memo before scanning items, the information is added to the Comments field on

virtual cash and general ledger tickets.

Suspicious

Select if there appears to be suspicious activity associated with the customer or the customer’s account. When you select this check box, another field displays to the right to enter information regarding the suspicion.

TIN

Type the conductor’s Tax Identification Number for CTR reporting. If the TIN is unknown, press Ctrl+F1 to open the Customer Lookup window or press Ctrl+F2 to open the Non-Customer Lookup window to perform a search. If this field is left blank, the cash amounts are tracked under the account holder’s Tax Identification Number.

Note: If the identification used to verify the person conducting the transaction is not the customer’s TIN,

click to select the type of identification used for this transaction. This option is only available if

enabled on the CTR tab in Parameters.

Print Balance

Prints the customer’s available balance or current balance on the receipt. Tellers only have access to this option if the Print Balance Override option in Parameters is selected.

Note: Balance type is determined when configuring the receipt template.

Total

Displays the total amount of the transaction based on amounts entered. The system automatically calculates this field.

Add hold

This field adds a hold to the account for the funds being deposited. This check box is clear by default and is only available when the Allow Manual Holds option is selected on the General tab in Parameters and the teller has the ability to add holds. When this check box is selected, the Notice of Delayed Availability window displays at the end of the transaction for the teller to enter the hold information.

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Source Capture Window Use the Source Capture window to edit and view items. If there are any misreads after scanning physical items, the Source Capture window automatically appears.

To manually display the Source Capture window, click the SC button on the transaction tab.

When editing a field on the Source Capture window, press Enter twice to accept the changes.

The Type of item then reformulates based on the fields that are edited. Some items do not belong in particular transactions. For example, a DDA Debit is not accepted in a deposit transaction.

Definitions

Front

Click to view front of image.

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Back

Click to view back of image.

Rotate

Click to rotate the image.

Zoom In

Click to zoom in on the image.

Zoom Out

Click to zoom out on the image.

Cash In

Click to create a virtual Cash In ticket.

Cash Out

Click to create a virtual Cash Out ticket.

Insert

Click to create a virtual ticket. The type of transaction determines the type of ticket created. For example, a deposit transaction creates a credit ticket.

The arrow signifies which item is being edited and viewed.

A “y” signifies the item is fully edited. An “n” signifies there are MICR fields that are invalid.

Type

The type of item is determined by the routing number and transaction code.

Aux On Us

Check number of the item.

EPC

The Return Item Code.

Routing

Routing number of the item.

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Note: This field appears when

the transaction is over or

short a specific amount,

or when the transaction is

in balance.

Serial #

Check number of the item.

Account Num

Account number of the item.

Tran Code

Internal transaction code or check number of the item.

Note: If the value of this field is three digits or fewer, it is considered an internal transaction code. If the

value of this field is four digits or more, it is considered a check number and will qualify the item

as an On Us or Transit check.

Comments

Comments may be added or edited for internal general ledger or cash tickets.

Delete

Click to delete the viewed item.

Details

Click to review the MICR details.

OK

Click to return to the transaction tab.

Cancel Tran

Click to cancel the entire transaction.

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Item Types Each transaction description in this guide begins with the “Possible Item Types within this Transaction” section, indicating the types of items that can be processed within a transaction and are in a format such as 1: DDA Credit, CD Credit, or SAV Credit. This means that only one of those item types can exist within the transaction. Whereas 999: On Us Check and Transit Check means a total of 999 of these types can exist within the transaction. When incorrect item types are recognized within a transaction, it causes issues with the way the transaction processes.

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Creating Virtual Tickets You can create virtual tickets multiple ways. The only tickets required to by physical are On Us and Transit checks.

To create a Virtual Ticket before Scanning Items:

1. In the Type, From, or To lists, manually select the type of account.

2. In the Account field, type the account number, or press Ctrl+F1 to open the Customer Lookup window to perform a search.

3. Scan all physical items, and then edit all misreads on the Source Capture window.

After all edits are complete, the virtual ticket automatically appears on the Source Capture window.

To create a Virtual Ticket after Scanning Items:


2. After all edits are complete, click the Insert button.

3. Select the account type from the Type list, and then type the account number followed by the amount that should reflect on the virtual ticket.

Note: If necessary, press Ctrl+F1 to open the Customer Lookup window to perform a search.

Note: If there is any Cash In or Cash Back involved with the transaction, this information may be

entered in this window to create a virtual Cash In and/or Cash Out ticket.

4. Click OK.

All the virtual tickets automatically appear on the Source Capture window.

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Creating Virtual Cash Tickets Only Cash tickets are required to be virtual.

To create Virtual Cash Tickets before Scanning Items:

1. In the Cash, Amount, or Cash Back fields, manually type the appropriate cash amounts.


After all edits are complete, all virtual cash tickets automatically appear on the Source Capture window.

To create Virtual Cash Tickets after Scanning Items:


2. After all edits are complete, click the Cash In and/or Cash Out buttons on the Source Capture window to populate the virtual cash tickets for the transaction to balance.

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Counting Cash

Cash Calculator

Use the Cash Calculator to add cash denominations without validation to till totals. Tellers can access the Cash Calculator by pressing the / key in any Cash, Cash Back, or Amount box in a transaction. The Cash Calculator function is not available to tellers that have the Display Cash Assist option enabled.

To view what was entered in the Cash Calculators in the Transaction List double-click the Cash Calculator In or Cash Calculator Out fields when viewing transaction details.

Definitions

Loose

For each denomination, type the dollar amount of bills and coins that are not bundled. Or type the total number of bills and press the * key to calculate the total dollar amount.

Bundle

For each denomination, type the dollar amount of bills and coins that are bundled together. Each denomination is bundled when a specific dollar amount is reached. To calculate the total dollar amount type the total number of bills and press the * key. If tellers do not know the amount that denominations are bundled in, press 1* to view the amount.

Starting

Displays the starting amount.

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Total

Displays the total amount entered in the Cash Calculator window.

Print

Click to print the amounts entered to the journal tape.

OK

Click to return to the transaction tab and insert the amount in to the Cash, Cash Back, or Amount fields.

Cancel

Clears the denominations that have been entered and exits the Cash Calculator window.

Tip: The following are additional ways to count cash.

o Add bills and coins by pressing + or - directly within the Cash, Cash Back, Amount, Loose, and Bundle fields.

o From any field, press Ctrl+F1 to open the In-Place mode Calculator.

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Cash Assist

Cash Assist keeps count of the denominations of cash that are in the teller’s till total as well as the amounts that come in and go out of the teller’s till. When a teller using Cash Assist completes a transaction involving cash, they are prompted to enter the denominations taken in and/or given out. The amount from the transaction displays in the Starting field. The teller is not allowed to click OK until the Starting and Total amounts match.

Note: Display Cash Assist can be enabled on the Defaults and Teller tabs in Parameters.

Definitions

Loose


Bundle

For each denomination, type the dollar amount of bills and coins that are bundled together. Each denomination is bundled when a specific dollar amount is reached. Or type the total number of bills and press the * key to calculate the total dollar amount. If tellers do not know the amount that denominations are bundled in, press 1* to view the amount.

Starting

Displays the starting amount.

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Total

Displays the total amount entered in the Cash Assist window. Print


Suggest

Click to automatically suggest the denominations to use for the cash out.

OK

Accepts the denominations and closes the Cash Assist window.

Cancel

Clears the denominations that have been entered and exits the Cash Assist window.




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Deposit Use this transaction to deposit funds into a demand deposit, certificate, savings, or passbook savings account.

Note: To process a passbook savings deposit, you must select the “5 – Passbook Savings” option from

the Type list before scanning any items.

Scanning On Us Checks within the Deposit transaction do not memopost to their corresponding accounts. To memopost On Us Checks, process the transaction using the Split transaction.

Note: Shortcut Key = 0

Possible Item Types within this Transaction

1 DDA Credit, CD Credit, or SAV Credit

999 On Us and Transit Checks

1 Cash In (Virtual)

1 Cash Out (Virtual)

1 Fee Credit (Virtual)

1. From the Navigation pane, expand Transactions, and then click the Deposit transaction.

2. Scan all physical items. If no physical items are necessary, manually enter the Type, Account, Cash and/or Cash Back information on the transaction tab, and then proceed to Step 7.

Note: If you manually enter the Type, Account, Cash and/or Cash Back information on the transaction

tab, the system automatically creates a virtual Deposit ticket and virtual Cash In/Cash Out ticket.

3. Edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.

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4. If necessary, click the Cash In, Cash Out, and/or Insert buttons to create virtual tickets on the Source Capture window.

5. From the Source Capture window, click OK.

6. Verify the transaction tab populated with the correct information.

7. From the transaction tab, type all other necessary information, and then click OK.

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Deposit - Uncaptured Items Processing an uncaptured deposit allows the teller to give the customer a receipt without having to scan all of the items while the customer is present. Tellers can also send transactions to Branch Source CaptureTM while still accepting any Cash In or Cash Out to the teller drawer. This option is typically used for large commercial deposit accounts.

1. From the Navigation pane, expand Transactions, and then click the Deposit transaction.

2. From the transaction tab, manually enter all of the transaction information, including the Type, Account, Cash, and Cash Back along with the total amount of Checks, and then click OK.

Note: Typing an amount in the Checks field flags this transaction as an Uncaptured Item. If an amount

is not entered in the Checks field before clicking OK, the system automatically creates a virtual

deposit ticket and virtual cash tickets. This transaction would not be considered an Uncaptured

Item.

Note: Any time after the transaction is complete, open Uncaptured Items from the Daily menu in the

Navigation pane. For additional information, refer to the Uncaptured Items topic in the Daily

section in this training guide.

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Withdrawal Withdraw funds from a demand deposit, certificate, savings, or passbook savings account.

After scanning a debit item and editing any misreads, the virtual Cash Out ticket automatically creates.

Only items with a specified DDA Debit transaction code such as 045, 145, or 245 are accepted within the Withdrawal transaction. For example, Bank Checks, such as Counter Checks, that contain a DDA Debit transaction code printed on the MICR line must be processed through the Withdrawal transaction.



1 DDA Debit, CD Debit, or SAV Debit



1. From the Navigation pane, expand Transactions, and then click the Withdrawal transaction.

2. Scan the Withdrawal ticket. If a physical Withdrawal ticket is not necessary, manually enter the Type, Account, and Amount information on the transaction tab, and then proceed to Step 6.

Note: If you manually type the Type, Account, and Amount into the transaction tab, the system

automatically creates a virtual Withdrawal ticket and a virtual Cash Out ticket.

3. Edit all misreads on the Source Capture window. If the Source Capture window does not appear,

click the SC button to view the items.




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Transfer The Transfer option allows transfers from a demand deposit, certificate, savings, loan, passbook savings, or custom account to another demand deposit, certificate, savings, loan, passbook savings, or custom account.

The Transfer transaction is a straight transfer from one account to another. If cash is involved, the transaction must be processed in a Split.

If a Transaction Management for Premier®, formerly known as TMS, entry has already been completed for the transfer, do not process the transaction in Integrated Teller.



1 DDA Credit, CD Credit, SAV Credit, Loan Credit, Custom Account Credit

1 DDA Debit, CD Debit, SAV Debit, Loan Debit, Custom Account Debit


1. From the Navigation pane, expand Transactions, and then click the Transfer transaction.

2. Scan all physical items. If no physical items are necessary, manually enter the From, To, corresponding account numbers, and Amount information on the transaction tab and proceed to

Step 7.

Note: If you manually enter the From, To, corresponding account numbers, and Amount information on

the transaction tab, the system automatically creates a virtual debit ticket and a virtual credit

ticket.

3. Edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button in the transaction tab to view the items.

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4. If necessary, click the Insert button on the Source Capture window to create a virtual ticket.




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On Us Check The On Us Check option disburses cash for a check drawn on an account within the financial institution.

The teller is limited to scanning one On Us Check. If more than one On Us Check is scanned, incorrect memoposts may be added to certain accounts. If the customer presents more than one check to cash, process the transaction using the Split transaction.

After scanning an On Us Check and editing any misreads, the system automatically creates the virtual Cash Out ticket.



1 On Us Check



1. From the Navigation pane, expand Transactions, and then click the On Us Check transaction.

2. Scan the On Us Check, and then edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button on the transaction tab to view the items.

Important: It is very important to view the items on the Source Capture window to verify the system read

the correct amount listed on the On Us Check.




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Transit Check The Transit Check option disburses cash for a check drawn on another financial institution.

Tellers can scan unlimited amounts of transit checks. The virtual Cash Out ticket is not automatically created after scanning and editing any misreads.



999 Transit Checks



1. From the Navigation pane, expand Transactions, and then click the Transit Check transaction.

2. Scan all Transit Checks, and then edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.

Important: It is very important to view the items on the Source Capture window to verify the system read

the correct amounts listed on each Transit Check.

3. After verifying the amounts are correct, click the Cash Out button to create the virtual Cash Out ticket and balance the transaction.




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Split The Split option allows tellers to conduct multiple transactions for a customer in one transaction option. All Integrated Teller transaction types are available in the Split transaction.

When creating virtual tickets within a Split transaction, debits must be entered before credits. Of the debits, the cash coming in to the teller drawer must be entered first in the Cash field. If the Cash amount needs to be modified in the middle of a Split, cancel the Split transaction and start again.

Physical New Account and Close Account tickets can only be processed in a Split if there is a specific transaction code for these types of transactions.

Funds Avail Deposit transactions can only be processed in a Split if the teller creates a virtual ticket for the DDA Credit.



999 DDA Credit, SAV Credit, CD Credit, Loan Credit, GL Credit, DDA New Account, SAV New Account, CD New Account, DDA CLS Credit, SAV CLS Credit, CD CLS Credit, and Loan CLS Credit

999 DDA Debit, SAV Debit, CD Debit, Loan Debit, GL Debit, On Us Check, Transit Check, DDA CLS Debit, SAV CLS Debit, CD CLS Debit, Loan CLS Debit, and Savings Bonds

1 Cash In (Virtual)


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1. From the Navigation pane, expand Transactions, and then click the Split transaction.

2. In the Cash field, type the Cash In amount.

3. Manually enter all virtual Debit items on the Split transaction, and then click Add.

Example: Withdrawal, Advance, Disbursement

4. Scan all physical items. If no physical items are necessary, proceed to Step 8.



Note: It is acceptable for the Source Capture window to be out of balance in a Split transaction.

7. Verify the lower portion of the Split transaction populated with the correct information.

Note: Any debit amounts that were not applied to a credit item will populate the Cash Back field.

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8. Manually enter all virtual Credit items, and then click Add.

9. Click OK.

Note: If an amount reflects in the Cash Back field, the system automatically creates a virtual Cash Out

ticket after clicking OK on the transaction tab and balances the transaction.

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Split – Printing an Official Check


999 DDA Credit, SAV Credit, CD Credit, Loan Credit, GL Credit, DDA New Account, SAV New Account, CD New Account, DDA CLS Credit, SAV CLS Credit, CD CLS Credit, and Loan CLS Credit

999 DDA Debit, SAV Debit, CD Debit, Loan Debit, GL Debit, On Us Check, Transit Check, DDA CLS Debit, SAV CLS Debit, CD CLS Debit, Loan CLS Debit, and Savings Bonds

1 Cash In (Virtual)


1. From the Navigation pane, expand Transactions, and then click the Split transaction.

2. In the Cash field, type the Cash In amount.

3. Manually enter all virtual Debit items on the Split transaction, and then click Add.

Example: Withdrawal, Advance, Disbursement




Note: It is acceptable for the Source Capture window to be out of balance in a Split transaction.

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7. Verify the lower portion of the Split transaction populated with the correct information.

Note: Any debit amounts that were not applied to a credit item will populate the Cash Back field.

8. Manually enter all virtual Credit items in the Split transaction, and then click Add.

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To add one or more Official Checks:

a. From the Transaction list, select 5 - Receipt.

b. From the Account Type list, select 2 - Checks.

c. In the Account field, type the Official Check account number.

Note: If necessary, press Ctrl+F1 to open the Account Number window to perform a search.

d. In the Amount field, type the total amount of the Official Checks.

Note: If assessing a fee directly within this Receipt transaction, the total amount entered in the

Amount field must include the total fee amount.

e. Verify the Fee amount is correct, if applicable.

f. Verify the Total field represents the total amount of the Official Checks to print, and then click Add.

g. Type the Official Check information in the Check dialog box, and then click OK.

Note: For additional information, refer to the Receipt – Printing an Official Check topic in the

Transactions section in this training guide.

9. From the Split tab, click OK.

Note: If an amount reflects in the Cash Back field, the system automatically creates a virtual Cash Out

ticket for that amount after clicking OK on the transaction tab.

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10. Print the Official Checks, remove the Bank Credit Copies, and then scan to complete and balance the Split transaction.

Note: If the Official Checks print incorrectly after clicking OK the Split transaction, it is still required to

scan the Bank Credit Copies of the Official Checks to balance and finish the transaction. There is

not a way to cancel the transaction after clicking OK on the transaction tab. Therefore, after

balancing and finishing the transaction, reverse the Split in the Transaction List or use Reverse

Last in the top Toolbar. Void the Official Checks, and then redo the Split transaction correctly.

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Payment The Payment option processes a payment to a loan account.

Safe deposit box and demand deposit loan payments can be processed within this transaction.

Note: A Custom Account Type must be configured as well as changes made to safe deposit box and

demand deposit loan transaction code Item Types to process these payments using the Payment

transaction.

Scanned On Us Checks within the Payment transaction do not memopost to their corresponding accounts. To memopost On Us Checks, process the transaction using the Split transaction.



1 LAS Credit, SDB Credit, and DDL Credit

999 On Us Check and Transit Check

1 Cash In (Virtual)



1. From the Navigation pane, expand Transactions, and then click the Payment transaction.





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Buy Cash The Buy Cash option allows tellers to buy cash from another teller or from the vault.

No physical items are scanned within this transaction. The system automatically creates a virtual Cash In and virtual GL Credit ticket after clicking OK.

To complete the exchange of cash, the Teller ID selected in the From field must process a Sell Cash to create the virtual Cash Out ticket and virtual GL Debit ticket to offset the Cash Clearing Account.

Note: The GL Credit ticket populates with the Cash Clearing Account Number configured in the Image

Capture Parameters.



1 Cash In (Virtual) 1 GL Credit (Virtual)

1. From the Navigation pane, expand Transactions, and then click the Buy Cash transaction.

2. In the From field, type the Teller ID or press Ctrl+F1 to open the Teller ID window to perform a search.

3. In the Amount field, type the cash amount.

4. In the Memo field, type all other necessary information, and then click OK.

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Sell Cash The Sell Cash option allows tellers to sell cash to another teller or to the vault.

No physical items are scanned within this transaction. The system automatically creates a virtual Cash Out and virtual GL Debit ticket after you click OK.

To complete the exchange of cash, the Teller ID selected in the To field must process a Buy Cash to create the virtual Cash In ticket and virtual GL Credit ticket to offset the Cash Clearing Account.

Note: The GL Debit ticket populates with the Cash Clearing Account Number configured in the Image

Capture Parameters.



1 Cash Out (Virtual) 1 GL Debit (Virtual)

1. From the Navigation pane, expand Transactions, and then click the Sell Cash transaction.

2. In the To field, type the Teller ID, or press Ctrl+F1 to open the Teller ID window to perform a search.

3. In the Amount field, type the cash amount.

4. In the Memo field, type all other necessary information, and then click OK.

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Receipt The Receipt option allows tellers to print receipts and checks for internal general ledger and demand deposit accounts for which the financial institution is receiving funds.

Example: Sale of Cashier’s Checks, Money Orders, Utility Billing, Certified Checks, etc.

The Cash In, Cash Out, and Insert buttons on the Source Capture window are disabled within this transaction. To create a virtual general ledger, Cash In, or Cash Out ticket, the Account, Cash, and Cash Back fields must be manually entered on the transaction tab before scanning any items.

Scanned On Us Checks and Withdrawal tickets within the Receipt transaction do not memopost to their corresponding accounts. To memopost On Us Checks and Withdrawals, use the Split transaction to process the transaction.



1 GL Credit


1 Cash In (Virtual)



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1. From the Navigation pane, expand Transactions, and then click the Receipt transaction.

2. Manually enter the Account, Cash, Cash Back and/or Fee information on the transaction tab.

Note: The system automatically creates a virtual GL/DDA Credit ticket, Cash In, Cash Out and/or virtual

Fee Credit ticket if you manually enter the Account, Cash, Cash Back and/or Fee on the

transaction tab.






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Receipt – Printing an Official Check In order to print Official Checks through the Receipt transaction, select the Print Check check box before clicking OK on the transaction tab.

Note: For additional information, refer to the Receipt topic in the Transactions section in this training

guide.

1. From the Navigation pane, expand Transactions, and then click the Receipt transaction.

2. Manually enter the Account, Cash, Cash Back and/or Fee information on the transaction tab.

Note: It is required to enter the GL/DDA Account number of the Official Check in this step even though

the Official Check Bank Credit Copies will not be virtual.

Note: If you manually enter the Cash, Cash Back and/or Fee on the transaction tab, the system

automatically creates a virtual Cash In, Cash Out and/or virtual Fee Credit ticket.

3. Select the Print Check check box.



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8. From the transaction tab, type all other necessary information, verify the Total field reflects the total amount of Official Checks to print, and then click OK.

9. From the Check dialog box, enter the Official Check information, and then click Add.

Note: Continue adding checks until the Remaining Amount is 0.00.

10. Click OK.

11. Print the Official Checks, remove the Bank Credit Copies, and then scan to complete and balance the Receipt transaction.

Definitions

Total Amount

The amount from the Receipt transaction tab that is available when issuing checks.

Remaining Amount

The amount that is left after the checks have been added. Add checks until this amount is zero.

Note: The Remaining Amount must be zero before clicking OK on the Check window.

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Check Type

Select the type of check to print.

1 – Cashier’s Check

2 – Money Order

3 – Certified Check

Check Number

Type the check number.

Check Amount

Type the check amount.

Remitter

Person/entity of whom the check is from.

Payee

Person/entity to whom the check is payable to.

Memo

If configured, information entered into this field prints on the check.

Add

Click Add when all the appropriate information has been entered for the check.

Delete

Deletes the highlighted check from the list.

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Change Order Use the Change Order option when exchanging funds, for example, exchanging a one hundred dollar bill for five twenty dollar bills.

No physical items are scanned within this transaction. The system automatically creates a virtual Cash In and virtual Cash Out ticket after you click OK.

Note: Shortcut Key = F2


1 Cash In (Virtual)


1. From the Navigation pane, expand Transactions, and then click the Change Order transaction.

2. When applicable, select the Type of account from the list, and then type the Account number.

Note: The Type and Account fields are not required in the Change Order transaction. This information is

recorded on reports but does not memopost to the customer’s account.

3. Type the Amount of the Change Order.

4. Type all other necessary information, and then click OK.

Note: If Cash Assist is enabled, the Cash In Assist and Cash Out Assist calculators automatically

appear after clicking OK.

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Bond Redemption The Bond Redemption option allows U.S. savings bonds to be cashed and to break out principal and interest figures.

Information required to be recorded on the physical bonds must be stamped and written before scanning and capturing the image of the bonds.

The calculated value of each bond automatically populates to the Amount field on the Source Capture window after scanning. It is important to scan the bonds in the exact order as they were entered into the transaction tab. The number of bonds entered must equal the total number of bonds scanned.

If the bonds are not scanned at the initial point of transaction, the transaction is considered an Uncaptured Item.

After clicking OK to the Bond Redemption transaction, Integrated Teller automatically creates an IRS record on the core software that reports the accumulated interest of the bonds for the 1099-INTs if the Create Bond IRS Records option is selected on the General tab in Parameters.

After clicking OK to the Bond Redemption transaction, two new prompts appear asking to print the Customer Information Slip and Bond List for the customer.



1 DDA Credit, SAV Credit, or Loan Credit

999 Savings Bond

1 GL Debit



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1. From the Navigation pane, expand Transactions, and then click the Bond Redemption transaction.

2. From the Series and the Denomination lists, select the options, type the Issue Date, and then click Add.

a. Repeat this step for each bond.

Tip: Remember to keep track of the order in which the bonds are entered.

3. Click in the Portfolio Number field, and then press Ctrl+F1 to open the Customer Lookup window to perform a search.

4. Once the portfolio number populates, press Tab to move out of the field for the customer’s Tax Identification Number and Address information to populate.

Note: For customers, always press Ctrl+F1 in the Portfolio Number field to perform a search. The

values that populate contain the Portfolio number and the Name Line number.

Example: 123456-2; The Portfolio number is 123456, and the customer is Name Line 2 on the Portfolio.

Note: For non-customers, the TIN, Legal, Address, City State Zip fields are required before clicking OK.

5. Scan all physical items. If necessary, manually enter the Type, Account, Amount and the Cash Back information before scanning items to create virtual tickets.

Note: Remember to scan the bonds in the exact order as they were entered into the transaction tab.


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7. If necessary, click the Cash Out and/or Insert buttons to create virtual tickets on the Source Capture window.




Definitions

Value

The accumulated total value of the bonds.

Interest

The accumulated total interest of the bonds.

Series

Select the type of the bond to be redeemed. The values are E, EE, I, or S.

Denomination

Select the face value of the bond. The values are 50, 75, 100, 200, 500, 1000, 5000, or 10000.

Issue Date

Type the date the bond was issued in month/year format.

Add

Calculates and adds the bond to the list.

Delete

Removes the highlighted bond from the list.

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Advance The Advance option processes a cash advance from a loan account.

After scanning a debit item and editing any misreads, the system automatically creates the virtual Cash Out ticket.



1 Loan Debit



1. From the Navigation pane, expand Transactions, and then click the Advance transaction.

2. Scan the Loan Debit item. If no physical item is necessary, manually enter the Type, Account, and Amount information on the transaction tab, and then proceed to Step 6.







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Memo Adjust The Memo Adjust option places a credit or debit memopost on a demand, certificate, or savings account. When placing a credit memopost, the minus sign (-) must be included in the amount field.

No physical items are scanned within this transaction, and no virtual tickets are created.


Transaction Procedures for Placing a Credit Memopost

1. From the Navigation pane, expand Transactions, and then click the Memo Adjust transaction.

2. Select the Type of account from the list, type the Account number, and type the Amount.


Note: When placing a credit memopost, the minus sign (-) must be included in the amount field.

3. Enter all other necessary information, and then click OK.

Transaction Procedures for Placing a Debit Memopost

1. From the Navigation pane, expand Transactions, and then click the Memo Adjust transaction.

2. Select the Type of account from the list, type the Account number, and then type the Amount.


3. Enter all other necessary information, and then click OK.

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Disbursement The Disbursement option disburses funds from internal general ledger and demand deposit accounts.

Example: Cash Advances on a credit card, Cash Shipments, etc.

After scanning a general ledger debit ticket and editing any misreads, the system automatically creates the virtual Cash Out ticket.



1 GL Debit



1. From the Navigation pane, expand Transactions, and then click the Disbursement transaction.

2. Scan the general ledger debit item. If no physical item is necessary, manually enter the GL/DDA Account number and enter the Cash Back amount on the transaction tab and then proceed to

Step 6.

Note: If you manually enter the Account and Cash Back amount on the transaction tab, the system

automatically creates a virtual general ledger debit ticket and a virtual Cash Out ticket.





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New Account Use the New Account transaction to make a deposit to a new account that is not yet recognized by the core software. This functions like a regular Deposit except there is no account number validation.

The New Account transaction does not validate the account number and the transaction accepts different item types on the Source Capture window.

Scanned On Us Checks within the New Account transaction do not memopost to their corresponding accounts. To memopost On Us Checks, process the transaction using the Split transaction.

Note: Shortcut Key = N


1 DDA New Account, CD New Account, SAV New Account, DDA Credit, CD Credit, or SAV Credit


1 Cash In (Virtual)



1. From the Navigation pane, expand Transactions, and then click the New Account transaction.





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Wire Transfer The Wire Transfer option processes a Wire Transfer request by way of cash, checks, or withdrawal from a demand deposit or savings account. The wire information prints on a form for further processing.

After scanning physical items and editing any misreads, the system automatically create the virtual general ledger credit ticket.

Scanned On Us Checks within the Wire Transfer transaction do not memopost to their corresponding accounts. To memopost On Us Checks, process the transaction using the Split transaction.

Note: The Wire Transfer transaction does not transfer the funds to another financial institution.

Note: Shortcut Key = W


1 DDA Debit or SAV Debit 999 On Us Check and Transit Check 1 GL Credit (Virtual) 1 Cash In (Virtual) 1 Cash Out (Virtual) 1 Fee Credit (Virtual)

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1. From the Navigation pane, expand Transactions, and then click the Wire Transfer transaction.

2. Scan all physical items. If no physical items are necessary, manually enter the Type, Account, Amount, Cash and/or Cash Back information on the transaction tab and then proceed to Step 6.






6. Type the Customer/Originator, Beneficiary, and Beneficiary Bank information, and then click OK.

7. To print the Wire Transfer form, click Yes.

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8. From the Name of the Printer list, select the appropriate printer, in the Number of Copies field, type the number of copies to print, and then click OK.

9. Review the form before printing.

Definitions

Type

Select how the Wire Transfer is funded.

1 – None - Funded by Cash.

2 – Demand - Transferring funds from an existing demand deposit account.

3 – Savings - Transferring funds from an existing savings account.

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Account

Account number where the funds for the Wire Transfer are located.

Amount

The amount of funds for the Wire Transfer coming from the account. If the amount entered is greater than the current balance of the account, the amount appears in red font indicating there is not enough funds in the account.

Cash

Amount of cash received from the customer for the Wire Transfer.

Checks

Total amount of checks received from the customer for the Wire Transfer.

Total

Displays the total amount of the Wire Transfer.

Customer/Originator Section

Name

Name of the Customer/Originator sending the funds.

Note: Press Ctrl+F1 in the Name field to view a list of past Customers/Originators entered into the Wire

Transfer transaction. Tab out of the field to populate the rest of the Customer/Originator

information.

Addr

Address of the Customer/Originator sending the funds.

TIN

Customer’s/Originator's Tax Identification Number.

CSZ

The city, state, and ZIP Code of the Customer/Originator.

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Beneficiary Section

Name

Name of the person who is receiving funds from the Customer/Originator.

Note: Press Ctrl+F1 in the Name field to view a list of past Beneficiaries entered into the Wire Transfer

transaction. Tab out of the field to populate the rest of the Beneficiary information.

Addr

Address of the person receiving funds from the Customer/Originator.

Acct

Account number of the person receiving funds from the Customer/Originator.

CSZ

City, State and ZIP Code of the person receiving the funds.

Beneficiary Bank Section

BSN

Bank Short Name receiving the funds.

Note: Press Ctrl+F1 in the BSN field to view a list of past Beneficiary Banks entered into the Wire

Transfer transaction. Tab out of the field to populate the rest of the Beneficiary Bank information.

Addr

Address of the financial institution receiving funds from the Customer/Originator.

ABA

ABA Number of the financial institution receiving the Wire Transfer.

Name

Full name of the financial institution receiving the funds.

CSZ

City, State, and ZIP Code of the financial institution receiving the funds.

Comments

Enter any comments relating to the Wire Transfer.

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Close Account Used to close a demand deposit, certificate, savings, loan, or passbook savings account with funds given as cash, check, or transferred into a demand deposit, certificate, savings, loan, or passbook savings account.

Scanned On Us Checks within the Close Account transaction do not memopost to their corresponding accounts. To memopost On Us Checks, process the transaction using the Split transaction.

Note: The Close Account transaction cannot be reversed. In addition, the Close Account transaction

does not officially close the account. A close account transaction code must be added to the

physical or virtual ticket for further processing to officially close the account.

Note: Shortcut Key = C


1 DDA CLS Credit, CD CLS Credit, SAV CLS Credit, Loan CLS Credit, DDA CLS Debit, CD CLS Debit, SAV CLS Debit, or Loan CLS Debit

1 DDA Credit, CD Credit, SAV Credit, Loan Credit, DDA Debit, CD Debit, SAV Debit, or Loan Debit



1 Cash In (Virtual)

1. From the Navigation pane, expand Transactions, and then click the Close Account transaction.

2. Select the type of account from the list, and then in the Account field, type the Account number.


3. If the closing balance is positive, select the Pay As method from the list. If the closing balance is negative, collect the funds by way of cash and/or checks from the customer.

Note: If “1 – Cash” is selected as the Pay As method, verify the amount in the Back field is correct, and

click OK.

Note: If “2 – Cashier’s Check” is selected as the Pay As method, verify the amount in the Back field is

correct, type the GL/DDA account number of the Official Check in the To Account field or press

Ctrl+F1 to open the Account Number window to perform a search. Click OK on the transaction

tab. From the Check dialog box, enter the appropriate information for all the Official Checks, and

then click OK. Print the Official Checks, remove the Bank Credit Copies, and then scan to

complete and balance the Close Account transaction.

Note: If “3 – Transfer” is selected as the Pay As method, verify the amount in the Back field is correct,

and scan all physical items. If no physical items are necessary, manually enter the To Type and

To Account information on the transaction tab to create virtual tickets and click OK.

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Definitions

Type

Type of account closing.

1 – Demand

2 – Certificate

3 – Savings

4 – Loan

5 – Passbook Savings

Account

Account number closing.

Pay As

Select how to pay out the account.

1 – Cash - The remaining funds in the account is paid to the customer in cash.

2 – Cashier’s Check - The remaining funds in the account is paid to the customer with a Cashier’s Check.

Note: When selecting this option, verify the Print Check check box is selected before scanning physical

items and/or clicking OK.

3 – Transfer - Transfer the funds to a different account.

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Cash

Amount of cash received from the customer.

Check

Total amount of checks received from the customer.

Back

Amount of funds given to the customer.

Note: When closing a demand deposit, certificate of deposit, or savings account, the closing/redemption

amount defaults in to this field.

To Type

Select the type of account the funds will transfer to.

1 – Demand

2 –Certificate

3 – Savings

4 – Loan

5 – Passbook Savings

To Account

Account number to transfer the funds to.

Print Check

Select this check box to print a Cashier’s Check.

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Currency Exchange The Currency Exchange option allows tellers to perform foreign currency exchanges.

No physical items are scanned within this transaction. The system automatically creates a virtual Cash In, virtual Cash Out and virtual general ledger credit or debit ticket after you click OK. The Currency Exchange rates are set up on the Currency Exchange tab in Parameters.

Note: Shortcut Key = X


1 GL Credit or GL Debit (Virtual)

1 Cash In (Virtual)


1. From the Navigation pane, expand Transactions, and then click the Currency Exchange transaction.

2. In the From field, select the country where the currency is from.

3. In the To field, select the country of the currency the customer wants.

4. In the Amount field, type the amount of the Currency Exchange, also known as the amount received from the customer.

5. Type all other necessary information, and then click OK.

Note: The Total field displays the amount of the transaction after the currency has been converted or

exchanged, also known as the amount disbursed to the customer.

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Funds Avail Deposit This option accepts a deposit into a demand, certificate, or savings account but only allows a portion of the deposit to be immediately available to the customer.

The Funds Avail Deposit functions like a regular Deposit transaction with the exception of the Available field. When cash is included within a Funds Avail Deposit, the amount of cash must be added to the Available field in order for it to be immediately available to the customer.

Scanned On Us Checks within the Funds Avail Deposit transaction do not memopost to their corresponding accounts. To memopost On Us Checks, process the transaction using the Split transaction.

Note: Shortcut Key = F


1 DDA Credit, CD Credit, or SAV Credit


1 Cash In (Virtual)



1. From the Navigation pane, expand Transactions, and then click the Funds Avail Deposit transaction.

2. Scan all physical items. If no physical items are necessary, manually enter the Type, Account, Cash and/or Cash Back information on the transaction tab and proceed to Step 7.




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4. If necessary, use the Cash In, Cash Out, and/or Insert buttons to create virtual tickets on the Source Capture window.



7. Type the total amount of funds to be immediately available to the customer in the Available field, and then click OK.

Note: When Cash is included within the Funds Avail Deposit, the amount of cash must be added to the

Available field in order for it to be immediately available to the customer.

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Print Balance Tellers can print the balance receipt for a demand deposit, savings, or passbook savings account.

The Print Balance option is also available in the Deposit and Withdrawal transactions as well as when processing a Deposit or Withdrawal within a Split transaction.

Note: Shortcut Key = P

1. From the Navigation pane, expand Transactions, and then click the Print Balance transaction.

2. Select the Type of account from the list, type the Account number, and then press Enter to populate the account information into the Inquiry Panel.


3. If the correct account was selected, click OK to print the receipt.

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Inquiry

The Inquiry menu contains options for inquiring on accounts.

Note: Integrated Teller must be initiated from Navigator to use the Inquiry function.

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Daily

Balance Cash Tellers can use the Balance Cash option to balance the teller’s drawer at any time.

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Denominations entered by tellers are saved. This information appears the next time the teller accesses Balance Cash during the current session. If the teller continues to perform transactions, the Short/Over amount may change based on the teller's total cash, however the denominations stay the same.

After clicking OK, the denominations entered can be viewed in the Transaction List and also appears on the Daily Transaction Report.

Definitions

Loose


Bundle

For each denomination, type the dollar amount of bills and coins that are bundled together. Each denomination is bundled when a specific dollar amount is reached. Or type the total number of bills and press the * key to calculate the total dollar amount. If tellers do not know the amount that denominations are bundled in, press 1* to view the amount.

Short/Over

Displays the amount the teller drawer is short or over. This amount changes as amounts are entered.

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Total

Displays the total amount entered in the Cash Assist window.

Clear

Removes any denominations that have been entered by the teller during their current session.

Print


Till

Displays the amounts of each denomination the Till should have.

OK

Saves and prints the amounts entered to the journal tape.

Cancel

Clears the denominations that have been entered and exits the Balance window.




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BSA Unassigned The BSA Unassigned option displays the assigned and unassigned items that met BSA reporting requirements. From this option tellers may also complete the customer information on unassigned items or modify it for those already assigned. Items are viewable back to the last purge date. If a teller has unassigned items in the list, they are prompted to complete their BSA items before performing Close Day.

Definitions

Starting Date

Enter the date to start searching for BSA information.

Ending Date

Enter the date to stop searching for BSA information.

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Show Assigned

Select to display all BSA items including previously assigned items.

OK

Displays the BSA item selected on the screen.

Cancel

Closes the BSA List window.

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Close Day Tellers use the Close Day option at the end of the day to balance their till, adjust till totals, create virtual Over/Short tickets, and close the last batch of work. This option should only be used to close down for the day or switch to Next Day processing. This option ends the current day’s CTR tracking for the teller, and begins tracking for the next day.

Any values entered in the fields are saved for the current session when Cancel is selected. Any values entered in the fields are lost when the teller exits Integrated Teller.

Note: Close Day cannot be reversed. Once the teller clicks OK on the Close of Day window, the Teller

ID is now processing on the Next Day’s business.

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Close Day Warnings

If the teller tries to perform Close Day earlier than the Run Before time set on the General tab in Parameters, a warning message displays to verify Close Day should be performed early.

If the teller tries to exit Integrated Teller after the Signoff After time set on the General tab in Parameters, a warning message displays asking the teller to complete Close Day.

All transactions are required to be Captured or Printed before performing Close Day. If the teller attempts to Close Day with Uncaptured Items, a warning message displays asking the teller to capture missing items.

Click Yes to open Uncaptured Items, or click No to perform Close Day.

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Auto Balance

If the Auto Bal Close Day option is selected on the Defaults or Teller tabs in Parameters, the tellers can automatically balance their cash using the stored till amounts.

Over/Short

If the teller is over or short in their tills, the system automatically creates two virtual tickets after clicking OK on the Close of Day window. The virtual Over/Short general ledger ticket contains the account number configured in Image Capture Parameters.

If the Over/Short amount exceeds the Limits set on the Defaults or Teller tabs in Parameters, a Supervisor Override request appears.

After the Supervisor Override is accepted, the teller’s till total adjusts accordingly.

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Close Day Complete

Once the teller is in balance, a Close Day Complete message appears. The teller is asked to switch to Next Day Processing, or signoff of Integrated Teller.

Select Yes to signoff of Integrated Teller, or select No to switch to Next Day Processing.

If you select No, Next Day appears in the status bar in the lower portion of the Integrated Teller window. All transactions processed from that point forward are considered Next Day items.

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CTR Forms CTR Forms lists the ID numbers that met or exceeded the CTR minimum established on the CTR tab in Parameters, and requires a Currency Transaction Report to be filed. After conducting a cash transaction, messages may display in the lower right corner of Integrated Teller alerting the teller a CTR was created or updated.

CTR Created

Appears when a conductor is not entered into the TIN field of a transaction, or when the conductor entered is not missing any required information.

CTR Updated

Appears when a conductor is not entered into the TIN field of a transaction, or when the conductor entered is not missing any required information and the transaction updates a CTR that had already been created from a previous transaction.

When a conductor is entered in the TIN field of a cash transaction that requires additional information to meet the Financial Crimes Enforcement Network (FinCEN) reporting requirements, the Currency Transaction Reporting page appears after selecting OK. The teller is prompted to enter the missing required information.

If changes were made, click Save. Or to close the tab and complete the CTR later, click Close.

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Status Indicators

The Status indicators display in the Status column to quickly determine the status of each CTR.

Definitions

Incomplete

Indicates all required fields are not populated.

Complete

Indicates all required fields are populated and the CTR is ready to be submitted.

Submitted

Indicates the CTR has been submitted to FinCEN.

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Selection Criteria Section

Business Date

Select the range of dates to include in the search.

Cash Amount

Select the range of cash amounts to include in the search.

ID Type

Select the ID type to include in the search.

Status

Select the CTR statuses to include in the search.

Search

Click this button to search for CTRs that meet the criteria entered.

Submitted

Click to change the status of the CTR to Submitted. This button is available only when Utilize CTR File Build is not selected in the CTR tab in Parameters. This is used to change the status of the CTR to Submitted after the CTR is printed and entered in FinCEN.

Click to refresh the list or cancel the search and reset the search criteria back to the default

settings.

Click to print a list of the CTRs included in the grid.

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To view a CTR:

Double-click the Name record, or highlight and press Enter.

The CTR displays in a new tab.

Part I Person Involved in Transaction

Part I of the CTR lists the persons involved in the CTR. The fields required by FinCEN and your financial

institution are marked with a red asterisk. The Incomplete icon appears on the tab, next to the record that is not complete.

To display information for a person or entity, double-click the name, or highlight and press Enter.

To print the CTR information, click Print.

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Definitions

Include in CTR

Select this check box to include the Name record in the CTR.

Person Involved Type

Select the check box for the involvement type. Only one option may be selected.

Multiple Transactions

Select this check box if there are multiple transactions for the CTR.

Entity

Select this check box if the CTR is for an entity.

Individual's Last Name or Entity’s Legal Name

Type the last name of the person or the legal name of the entity.

Note: To manually add an individual or entity to the CTR, press Ctrl+F1 to open the Customer Lookup

window to perform a search. To add a non-customer, press Ctrl+F2 to open the Non-Customer

Lookup window. When the individual or entity is selected, the information automatically populates

the rest of the fields.

First Name

Type the first name of the individual. This field is not available if the Entity check box is selected.

Gender

Select the gender of the individual. This field is not available if the Entity check box is selected.

Middle Name

Type the middle name of the person.

Suffix

Type the suffix for the individual or entity.

Alternate Name

Type the alternate name of the individual or entity.

NAICS code

Type the NAICS code for the individual or entity.

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Occupation

Type the occupation of the individual or entity.

Country

Type the country of the individual or entity.

Address

Type the street address of the individual or entity.

City

Type the city of the individual or entity.

State

Select the state of the individual or entity.

ZIP/Postal Code

Type the ZIP Code of the individual or entity.

TIN Type

Select the TIN Type for the individual or entity.

TIN

Type the SSN/TIN, EIN, or Foreign TIN of the individual or entity.

Date of Birth

Type the date of birth of the individual. This field is not available if the Entity check box is selected.

Contact Phone

Type the phone number of the individual or entity.

Ext.

Type the phone extension of the individual or entity.

Email Address

Type the email address of the individual or entity.

Form of identification used to verify identity

Select the check box of identification type used to verify the identity of the individual or entity. Only one option can be selected.

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Number

Type the identification number of the identification used to verify the individual or entity.

Issuing Country

Select the issuing country of the identification used to verify the individual or entity.

Issuing State

Select the issuing state of the identification used to verify the individual or entity.

Cash in amount for individual or entity listed

Type the Cash In amount for the individual or entity.

Cash In Accounts

Type the Cash In accounts used in the transaction.

Cash out amount for individual or entity listed

Type the Cash Out amount for the individual or entity.

Cash Out Accounts

Type the Cash Out accounts used in the transaction.

Save

Click to save the CTR record.

Cancel

Click to cancel changes to the CTR record.

Next

Click to view the Part II tab.

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Part II Amount and Type of Transaction(s)

Part II reports the amount and type of transactions that make up the CTR. The fields required by

FinCEN and your financial institution are marked with a red asterisk. The Incomplete icon appears on the tab when the record is not complete.

Definitions

Type of Filing

Click the check box of the type of filing for this CTR.

Business Date

Select the business date of the CTR.

Transaction Type

Click the check boxes for the applicable transaction types.

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Foreign Cash In Section

Foreign Cash In

Type the amount of foreign Cash In for this CTR.

Foreign Country

Select the country for the foreign Cash In.

Foreign Cash Out Section

Foreign Cash Out

Type the amount of foreign Cash Out for this CTR.

Foreign Country

Select the country for the foreign Cash Out.

TOTAL CASH IN

Indicates the total Cash In for the CTR.

TOTAL CASH OUT

Indicates the total Cash Out for the CTR.

Cash In Details Section

Cash In Details

Click to expand.

Deposit(s)

Cash deposits that make up the Cash In.

Payment(s)

Amount of cash payments that make up the Cash In.

Currency Exchange(s)

Amount of currency exchanges that make up the Cash In.

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Purchase of negotiable instrument(s)

Purchase amount of negotiable instruments that make up the Cash In.

Currency received for funds transfer(s) out

Amount of currency received for funds transferred out that make up the Cash In.

Other (specify)

Amount of other Cash In and the description.

Total Cash In Details

Displays the total amount of Cash In Details entered.

Cash Out Details Section

Cash Out Details

Click to expand.

Withdrawal(s)

Amount of cash withdrawals that make up the Cash Out.

Advance(s) on credit

Amount of cash advances on credit that makes up the Cash Out.

Currency Exchanges(s)

Amount of currency exchanges that make up the Cash Out.

Negotiable instrument(s) cashed

Amount of cash from negotiable instruments cashed that make up the Cash Out.

Currency paid from funds transfer(s) in

Amount of cash paid from funds transferred in that make up the Cash Out.

Other (specify)

Amount of other Cash Out and the descriptions.

Total Cash Out Details

Displays the total amount of Cash Out Details entered.

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Previous

Click to view the Part I tab.

Save

Click to save the CTR record.

Cancel

Click to cancel changes to the CTR record.

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Manual CTR The Manual CTR is used to manually enter a CTR outside a transaction.

Part I Person Involved in Transaction

Part I of the Manual CTR lists the persons involved in the CTR. The fields required by FinCEN and your

financial institution are marked with a red asterisk. The Incomplete icon appears on the tab, next to the record that is not complete.

To print the CTR information, click Print.

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Part II Amount and Type of Transaction(s)

Part II reports the amount and type of transactions that make up the manual CTR. The fields required by

FinCEN and your financial institution are marked with a red asterisk. The Incomplete icon appears on the tab when the record is not complete.

Note: For additional information, refer to the CTR Forms topic of the Daily section in this training guide.

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Start Break The Start Break option can lock Integrated Teller while the teller is away from their workstation.

Type the password to end the break. When the correct password is entered, the system logs the ending time of the teller’s break.

The teller's breaks can be monitored on the Time Analysis Report.

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Recon Ins and Outs Recon Ins and Outs is a balancing tool for tellers to compare the Integrated Teller transactions to proof items. The Integrated Teller transactions are listed on the left side of the window and the proof transactions are listed on the right side. Integrated Teller will find all matching Integrated Teller/Proof pairs for the Reconcile Date selected and check any matching transactions.

To view only the unreconciled transactions, click the Unreconciled button.

The remaining transactions are either Integrated Teller transactions that have not made it to proof or proof transactions that were not entered in Integrated Teller. Double-click on items in the Integrated Teller transaction list to view additional details about the transaction.

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Uncaptured Items The Uncaptured Items option allows tellers to go back and capture images for items that were not scanned at the time the transaction was processed and to validate any physical items when sending a transaction to Branch Source Capture. A teller can also view and capture another teller's Uncaptured Items when the Universal Capture option is selected on the Defaults or Teller tabs in Parameters. This enables one teller to capture the transactions of multiple tellers.

Print

The transaction is captured within Branch Source Capture and added to the Total Printed total in the Image Capture Balancing Report.

Note: If the transaction involves cash, the teller must handwrite a physical Cash In and/or Cash Out

ticket to scan with the transaction in Branch Source Capture.

1. Highlight the appropriate transaction, and then click Print.

2. To send to Branch Source Capture, click Yes, or to cancel, click No.

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Capture

The transaction is captured within Integrated Teller and added to the Total Captured total in the Image Capture Balancing Report.

1. Highlight the appropriate transaction, and then click Capture.

The Capture Items window appears.

2. Load the items into the scanner, and then edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.

3. After all items are captured and edits complete, select the Create Virtuals button on the Source Capture window to automatically populate all the transaction’s virtual tickets to balance the transaction.

The transaction is removed from the Uncaptured Items list.

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Possible Scenarios when Capturing Transactions

The Captured amounts equal the Transaction amounts. Click OK to the Capture window and the transaction is removed from the Uncaptured Items list.

The Captured amounts do not equal the Transaction amounts, but the Cash In and/or Cash Out amounts are the same.

Example: The total amount of Checks originally entered on the transaction tab does not equal the total

amount of Checks scanned. In this scenario, the following message appears:

Note: When the teller clicks OK, the original transaction is reversed, a new transaction is written, and

the captured images are sent to the Store & Forward Server.

The Captured amounts do not equal the Transaction amounts, and the Cash In and/or Cash Out amounts are different. In this case, the following message appears:

Note: The transaction must be reversed from the Transaction List and processed with the correct cash

amounts.

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Tools

Bond Calculator Inquiry The Bond Calculator Inquiry allows tellers to enter the Series, Denomination, and Issue Date of any bond to determine its current redemption value and interest.

To calculate the Value and Interest, select the Series from the list, select the denomination from the list, type the Issue Date, and then click Add.

To remove any bonds, select the bond from the list, and then click Delete.

To print the bond information to the journal tape, click Print.

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Calculator

Stand-Alone Mode

Opening the Calculator through the Tools menu does not assign the amount within a specific transaction and the calculation cannot be retrieved through the Transaction List. The Calculator tape can be printed to the journal printer by clicking the “P” button on the caluclator. You can also press the “P” key.

In-Place Mode

Opening the Calculator by pressing Ctrl+F1 in any Cash, Cash Back, or Amount field assigns the amount to the field and can be retrieved by viewing the transaction details in the Transaction List.

Note: The Calculator can calculate negative results when opened from the Tools menu. However, if the

Calculator is used in-place within a transaction, it will not return a negative value in an amount

field and instead return $0.00.

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Find The Find option searches the Transaction List for specified transactions. When searching for a transaction using Find, only those transactions since the last purge date display within the Find Transaction window.

The fields in the top portion of the window are used to narrow the search. Click an arrow to select the criteria for the search. After an option is selected, the necessary fields open enabling tellers to enter the search criteria. Leaving any of these fields blank selects all transactions from the field group.

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Definitions

Find Now

Searches for transactions that meet the criteria listed above.

Stop

Stops the current search.

Details

View details of the highlighted transaction.

Print

Reprints tickets for the highlighted transaction.

Reverse

Reverses the highlighted transaction.

Note: Transactions processed prior to the last Close Day cannot be reversed.

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OFAC Search To assist with OFAC compliance, Integrated Teller streamlines the process of comparing customer data against the Specially Designated Nationals (SDN) database, which lists the names of individuals and organizations suspected of illegal activities. Tellers can request an SDN list comparison directly from their workstations, and a list of possible matches is returned instantly, providing the information needed to determine whether the transaction should proceed.

The OFAC Search can be opened in a transaction, or selected from the Tools menu or the top Toolbar to conduct a search independent of a transaction. If the search is conducted independently, no reject messages are sent to warn of a Positive OFAC Match.

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Print Envelope The Print Envelope option prints an address on an envelope. This option can also be accessed from the top Toolbar.

1. From the Module list, select the type of account.

2. Type the Account Number or press Ctrl+F1 to open the Customer Lookup window to perform a search.

3. Tab or click out of the field to populate the address information for the customer.

4. Click OK.

Note: All fields can be modified after the address information populates. When the database is

disconnected, and for non-customers, manually type the address using the five available lines.

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Print Last The Print Last option reprints tickets from the last transaction accepted. This option can also be accessed from the top Toolbar.

Select the check boxes of the items to reprint, and then click OK.

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Stop Pay The Stop Pay option sets up and maintains Stop Payments in Navigator.

Note: Integrated Teller must be initiated from Navigator to use the Stop Pay feature. The teller must

also have the proper SCM Security rights.

1. From the Navigation pane, expand Tools, and then click Stop Pay.

2. Select the Type of account for which to add a Stop Payment.

3. Type the Account number or press Ctrl+F1 to open the Customer Lookup window to perform a search.

4. To populate the account information into the Inquiry Panel, click OK.

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4. If the correct account was chosen, click OK again to open the Premier tab.

5. Enter the Stop Pay information, and then click Submit.

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Hold The Hold option establishes and maintains Hold records.

Note: Integrated Teller must be initiated from Navigator to use the Hold feature. The teller must also

have the proper SCM Security rights.

1. From the Navigation pane, expand Tools, and then click Hold.

2. Select the Type of account for which to place a Hold.

3. Type the Account number or press Ctrl+F1 to open the Customer Lookup window to perform a search.

4. To populate the account information into the Inquiry Panel, click OK.

5. If the correct account was chosen, click OK again to open the Notice of Delayed Availability window.

Note: The Notice of Delayed Availability window does not place the Hold in Navigator. The information

within this window prints on a form to be given to the customer. Refer to Step 9 for Steps on

placing the Hold in Navigator.

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6. Select the reason(s) the hold is being placed on the account in the Hold Reason section.

7. From the Hold Details section, enter the Hold Amount, and then from the Funds Available list, click the arrow to access a calendar to enter the date.

8. To open the Premier tab, click Save.

9. Enter and verify the Hold information, and then click Save to place the hold.

10. Right-click the Search tab and click Close.

11. To print the Notice of Delayed Availability form for the customer, from the Name of the Printer list, select the appropriate printer, and then click OK.

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Reverse Last The Reverse Last option reverses the last transaction accepted, and can also be accessed from the top Toolbar.

Click Yes to reverse the transaction, or No to cancel.

Note: In Parameters under the General tab, administrators determine if tellers should print reversal

tickets. For those printers able to validate tickets, administrators can choose Prompt for Printing,

Always Print, or Never Print.

The following message appears when the Parameter is set to Prompt for Printing or Always Print.

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Till Totals The Till Totals option displays the amount of each denomination the till should have, and is only available when Display Cash Assist is enabled on the Defaults or Teller tabs in Parameters.

To print the Till Totals to the journal tape, click Print.

To exit, click OK.

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Reports

The customized reports available in Integrated Teller provide up-to-date transaction and productivity information collected from across your financial institution. More than a dozen predefined reports are available for data analysis by date, teller, teller group, branch or region, and can be scheduled for automatic archival.

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Parameters

Definitions

Parameters

Used to set up all aspects of Integrated Teller.

Password Settings

Used to specify password requirements and restrictions for tellers and supervisors.

Signature Device

Used to indicate when a customer signature is automatically requested during a transaction. The signature is then attached to the virtual image.

Note: For additional information, refer to the Premier Integrated Teller Supervisor guide.

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Vault

Tellers use Vault to access a vault till in conjunction with their current till. Multiple tellers can have access to the vault; however, only one teller can be logged in to a specific vault at a time. Cash Assist is always enabled when a teller is in the Vault option.

Note: Using Vault Mode is not recommended for Teller Source Capture clients. Vaults, ATMs, and Coin

Machines have their own Teller ID to log on and process transactions within the Integrated Teller

module.

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Image Capture

Configure The Configure option enables or disables Image Capture, and ends the current batch of work.

Force Close Batch The Force Close Batch option closes a batch left open on a teller workstation. Force Close Batch is only available when connected and restricts tellers and supervisors to only close batches at their designated branch.

Select the Teller ID of the batch still open, and then click OK.


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Next Day Tellers can use this option to switch a station to next day processing. All transactions processed on the workstation from that point forward are considered Next Day items.

Parameters The Parameters option sets up all aspects of Teller Source Capture.

Note: For additional information, refer to the Teller Source Capture Workstation Implementation

Integrated Teller guide.

Reconciliation The Reconciliation option is used to view batch statuses and compare Debit/Credit Amounts between the Store and Forward (SAF) Server and Integrated Teller. Batches and transactions appear in red when the amounts do not match. Reconciliation is not available when disconnected from the Store and Forward Server and/or the core.

1. Verify the Business Date, Branch, and Teller number are correct.

2. To display the Debit/Credit Amounts from the Store and Forward Server and Integrated Teller, click Include Details, and then click Submit.

Note: The amount of time it takes to display information from the Store and Forward Server depends on

the number of batches and the number of transactions.


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3. To view the transactions within a batch, highlight the batch, and then press Enter or double-click the batch. The transaction information displays in the lower portion of the window.

Definitions

Status

Open – The batch has not been closed by the Integrated Teller system.

Closed – The batch has been closed by the Integrated Teller system but the Store and Forward Server has not sent the batch to the Consolidation Server.

Processed – The batch has been closed by the Integrated Teller system and the Consolidation Server has received the batch from the Store and Forward Server.

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Passbook

Configure The Configure option establishes the passbook printer.

Select the Printer Name and Printer Model from the lists, and then to save the settings click OK.

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Passbook Printing The Passbook Printing option either updates a passbook for a customer or allows tellers to completely reprint all of the passbook information.

To print the passbook information, click OK.

To exit the window without printing, click Cancel.

Definitions

Account

Type the account number of the passbook.

Print Option

Select the print option to use.

1 – Update

2 – Reconstruct by Date

3 – Reconstruct All

Print Date

Enter the range of dates for which to print the passbook information.

Passbook Balance

Type the balance of the passbook.

Row Number

Type the row number where the printing should begin.

Name

Select the passbook as defined on the Passbooks tab in Parameters. This determines where the fields print on the passbook.

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Manual Print Tellers can use this option to correct transactions that may have been input incorrectly in Integrated Teller. All transactions printed with the Manual Print option appear in all capital letters to denote that the item was manually printed by the teller and may not be reflected in the history.

1. Manually type the information to print on the passbook.

2. To print the passbook information, click OK, or to exit the window without printing, click Cancel.

Definitions

Row Number


Name


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Cover Tellers can use this option to print headers or passbook covers.

To print the passbook information, click OK

To exit the window without printing, click Cancel.

Definitions

Account Number

Manually type the account number of the passbook or press Ctrl+F1 to open the Customer Lookup window to perform a search.

Note: Tab out of the field to automatically populate the customer’s account information.

Text

Manually type the text to be printed in the passbook using the five available lines.

Passbook


Row Number


Ignore Top Margin

Select this check box if the passbook cover or header information should print further up on the passbook than how it is defined in Parameters. If tellers select this field, printing begins at the top of the passbook.

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File

Definitions

Print

Information from the active Inquiry tab prints. A print preview of the information displays.

Clear Logon

Unlocks teller log on records that have become locked. Can clear the log on records for a single teller or for a range of tellers. This option is not available offline.

Password

Clear Teller Password – Clears a teller's password. This option blanks out the teller's password and sets the invalid attempts count to zero. The teller is required to change their password the next time they sign in to Integrated Teller or one of the Teller modules. This option is not available offline.

Clear Invalid Attempts – Resets a teller's invalid attempts count to zero after they have exceeded their maximum number of attempts set in their Teller Parameter and have become locked out of Integrated Teller or any of the Teller modules. This option is not available offline.

Online

Switches the teller between online and disconnected processing. When this option is checked, the teller is connected and working online with the core software. The accounts are validated and memoposted where applicable.

When there is no check mark, the teller is working offline (disconnected). “Offline” displays in the status bar in the lower portion of the Integrated Teller window. All transactions posted in disconnected mode are memoposted when online is selected. Inquiry information displays but the transactions are not memoposted.

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Connect

Indicates if Integrated Teller and the core software are communicating. When this menu option contains a check mark, Integrated Teller and the core software are communicating. When there is no check mark, Integrated Teller and the core software are not communicating. This condition may occur if the network is down.

“Disconnected” displays in the status bar in the lower portion of the Integrated Teller window. When disconnected, accounts are not validated; inquires, signatures and photos are not available; and transactions are not memoposted. When the teller is reconnected, Integrated Teller synchronizes with the core software. All transactions entered when disconnected are force posted to the core software when reconnected.

Exit

To exit Integrated Teller, either click File, and then click Exit, or click the X in the upper right corner of the

Integrated Teller window.

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View

Transaction List The Transaction List option displays a listing of all transactions performed by the teller during the current business day.

To access the Transaction List:

From the View menu, click Transaction List or press F12.

To sort the columns:

Click the column headings.

Example: To group like transactions together, click the Type column heading. The list appears in

alphabetical order or vice versa by clicking Type again. Click the Amount column to sort from

lowest to highest and vice versa by clicking Amount again.

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Definitions

Status

This column displays the current status of each transaction.

Example: A status of Cleared represents the transaction has memoposted and cleared to the core. A

status of Supervisor or Teller Override indicates an override was required for that particular

transaction. When a teller reverses a transaction, the status changes from Cleared to

Reversed. When Integrated Teller is offline and transactions are processed, the status

appears as Cleared Offline. Once the system is back online, the transactions memopost and

clear to the core which in turn changes the status to Cleared.

Items

This column displays whether transactions were Captured, Printed, or are currently Uncaptured.

Captured – The transaction was captured within Integrated Teller.

Printed – The transaction does not contain any images, such as Print Balance, a reversed transaction, and/or the transaction was sent to Branch Source Capture.

Uncaptured – The transaction is currently in the Uncaptured Items list.

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Details The Details option displays the details of a transaction from the Transaction List. This option is only available when the Transaction List is the active tab in Integrated Teller.

To view details, use one of the following methods:

Double-click the transaction.

Or

Highlight the transaction, and then press Enter or the plus sign [+] key.

Or

Highlight the transaction, and then from the View menu, select Details.

Note: The details vary depending on the type of transaction.

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To view additional details of the transaction:

Double-click a line such as Checks, Cash Assist In/Out, Cash Calculator In/Out, Money/Cashier/Certified, and Bond List.

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Filter The Filter option determines the transactions that display in the Transaction List. This option is only available when the Transaction List is the active tab in Integrated Teller.

Select the check boxes for the transactions to display, and then click OK.

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Reversal The Reversal option reverses a transaction from the Transaction List. This option is only available when the Transaction List is the active tab in Integrated Teller.

Note: If a batch of work has a status of Closed in the Reconciliation tab, transactions can no longer be

reversed. Only transactions from an Open batch can be reversed.

To reverse a transaction, use one of the following methods:

1. Open the Transaction List, highlight the transaction and then press F11.

2. To complete the reversal of the transaction, click Yes, or to cancel, click No.

Or

1. Open the Transaction List, highlight the transaction, and then from the View menu, select Reversal.

2. To complete the reversal of the transaction, click Yes, or to cancel, click No.

Note: In Parameters under the General tab, administrators determine if tellers should print reversal

tickets. For printers able to validate tickets, administrators can choose Prompt for Printing, Always

Print, or Never Print. The following message displays when the Parameter is set to Prompt for

Printing or Always Print.

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Print Duplicate

The Print Duplicate option reprints tickets from a transaction. This option is only available when the Transaction List is the active tab in Integrated Teller.

1. Open the Transaction List, select the transaction, and then from the View menu, click Print Duplicate.

2. Select the check boxes for the items to reprint, and then click OK.

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Print List The Print List option prints the Transaction List to the selected printer. This option is only available when the Transaction List is the active tab in Integrated Teller.

1. Open the Transaction List, and then from the View menu, click Print List.

2. To print, select the appropriate printer from the Name of the Printer list, and then click OK.

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Toolbar, Status Bar, Inquiry Panel

Toolbar

Displays or hide the Toolbar. This option only displays if selected from the View menu.

Status Bar

Displays or hide the Status Bar in the lower portion of the Integrated Teller window. The Status Bar displays any system messages such as Low Cash or High Cash, the current date, and the current amount of cash in the Till. This option only displays if selected from the View menu.

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Inquiry Panel The Inquiry Panel displays financial institution-defined information about a customer’s account. Fields can be added or deleted from the Inquiry Panel on the Inquiry tab in Parameters. When a customer’s account number is entered into a transaction and this option contains a check mark, the Inquiry Panel is visible and displays account information to the right of the transaction. When there is no check, the Inquiry Panel is not visible.

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Signature, Photo These options indicate if signature and photo images display when an account is selected during a transaction. These options only display if selected from the View menu. When signature and photo images display in the Inquiry Panel, tellers can click the images to enlarge.

Settings Fiserv

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Settings

Definitions

Configure Printer

Configure the receipt printer to use Document Designer forms.

Configure OPOS Printer

Configure and test the communication to any qualified OPOS printer.

Cash Dispenser Bill Mix

Allows the bill mix on amounts dispensed to be customized.

Configure Dispenser

Conducts a port check and verifies that the cash dispenser is communicating with the PC.

Reset Window Layout

Returns the Integrated Teller window to the default settings.

Auto Close Transaction

When Auto Close Transaction is selected from the Settings menu, the transaction tab closes when the transaction is complete. This setting enables tellers to open only one transaction tab at a time. Multiple tabs may be open, however only one can be a transaction.

Note: It is required this setting always contains a check mark for Teller Source Capture clients.

Help Fiserv

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Help

Contents The Contents option provides access to the Integrated Teller online help system.

About The About option displays information about the current Integrated Teller session.

Closing a Batch Fiserv

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Closing a Batch

All work scanned within Integrated Teller is consolidated into batches throughout the day. It is the responsibility of the teller to determine when to close a batch of work. There are certain procedures a teller may want to follow before closing a batch to ensure transactions within that batch do not need to be reversed. Once a batch is closed, transactions can no longer be reversed.

Step 1

Before closing a batch, tellers may want to balance their cash drawer to ensure no transactions need to be reversed due to a mistake in Cash In or Cash Out.

From the Navigation pane, expand Daily, and then click Balance Cash.

Note: For additional information, refer to the Balance Cash topic in the Daily section in this training

guide.


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Step 2

Before closing a batch, it is important to verify the batch is in balance by viewing the totals using the Reconciliation tool. The goal is to have the SAF Debit/Credit Amount equal the Teller Debit/Credit Amount. All four amounts should match.

If there is a discrepancy, the batch appears in red font. The amounts may not balance and there could be a potential error within a transaction. If there is a transaction out of balance, open the Transaction List, reverse the transaction and redo it before closing the batch.

From the Navigation pane, expand Image Capture, and then click Reconciliation.

Note: For additional information, refer to the Reconciliation topic in the Image Capture section in this

training guide.


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Step 3

Before closing a batch, it is also important to make sure the images were successfully gathered for each transaction. If there is an error within a transaction, the teller is able to reverse the transaction and redo it before closing the batch.

To View the Image Capture Balancing Report:

1. From the Navigation pane, expand Reports, and then click the Image Capture Balancing report.

The Image Capture Balancing window appears.

2. From the Branch list, select a branch.

3. For the Display Batch Details option, select the Yes option button.

4. In the Beginning Teller ID box, type the Teller ID.

5. In the Ending Teller ID box, type the Teller ID.

6. To view, click Preview.


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7. From the Img column, verify the appropriate status of Yes or No is listed.

Definitions

Total Printed

The transaction does not contain any images.

No – If the transaction was sent to Branch Source Capture from the Uncaptured Items list, a status of No is acceptable.

No – If the transaction was not meant to be sent to Branch Source Capture, the images were not gathered successfully and this status is not acceptable.

Note: Open the Transaction List, reverse the transaction, and redo it before closing the batch.

Total Captured

The transaction was scanned and captured within Integrated Teller.

Yes – The images were successfully gathered.

No – There was an issue gathering the images.

Note: Open the Transaction List, reverse the transaction, and redo it before closing the batch.


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Total Uncaptured

The transaction is currently in the Uncaptured Items list and must be Captured or Printed.

No – Because the transaction is currently in the Uncaptured Items list, there are no images for this transaction. A status of No is acceptable until the transaction is either Captured or Printed.

Step 4

After verifying the cash drawer is in balance, the batch totals balance, and the images have been successfully gathered, the batch can now be closed. There are three different options to close a batch. The time of day determines the best way to close a batch.

Option 1

Use this option when closing a batch mid-morning or mid-afternoon. By using this option, the current Integrated Teller session remains open for the teller to continue processing transactions.

1. From the Navigation pane, expand Image Capture, and then click Configure. 2. Click the End Batch button.

Option 2

Use this option when going to lunch or when leaving the workstation for an extended period of time during the day. This option closes the current Integrated Teller session and also closes the current batch of work.

From File, click Exit or click the red X in the upper right corner of Integrated Teller.


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Option 3

Use this option when the teller is ready to close down for the day and switch to Next Day Processing. Performing Close Day closes the last batch of the current business day.

From the Navigation pane, expand Daily, and then click Close Day.

Note: For additional information, refer to the Close Day topic in the Daily section in this training guide.

Balancing Batches Fiserv

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Balancing Batches

At the end of each business day, it is important to balance and verify all batches closed within Integrated Teller have been sent to the Consolidation Server for further processing. This balancing process can be done institution-wide, by branch, or by individual teller. This process involves logging in to Branch Source Capture.

Institution To generate the Image Capture Balancing Report from the Integrated Teller or Supervisor Module:


2. From the Branch list, select All Branches.

3. For the Consolidated option, select the Yes option button.

4. For the Print Totals Only option, select the Yes option button.


6. To view, click Preview, or to print, click OK.

7. Navigate to the last page of the report, and note the Total Captured amount.


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Definitions

Total Printed

The total Debit and Credit amounts sent to Branch Source Capture.

Total Captured

The total Debit and Credit amounts from Integrated Teller.

Total Uncaptured

The total Debit and Credit amounts of the transactions still listed within Uncaptured Items.

Note: These transactions need to be Captured or Printed before continuing.

To generate the Summary Report from Branch Source Capture:

1. Log on to Branch Source Capture.

2. From the Pending Batches tab, verify there are no Integrated Teller batches.

Note: To search for Integrated Teller batches, in the Work Type box type 255, or in the Capture User

box, type db2admin. Click Search.

Batch Statuses Include:

Loaded – The batch is still open within Integrated Teller or the teller recently closed the batch. If the teller recently closed the batch, wait a few minutes for the status to change.

Pending Review – Deposit Review is currently checking to see if there are any possible duplicates or out of balance transactions. The batch only stays in this status for a few minutes before changing.

Under Review – The batch is now in Deposit Review because there are possible duplicates or out of balance transactions. Log on to Deposit Review, and review the batch.

3. After all batches are cleared from the Pending Batches tab, click the All Batches tab.

4. Search for the Integrated Teller batches.




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5. Point to Summary Report, and then click Generate PDF Report.

6. Scroll down to the lower portion of the report and verify the Total Captured amount from the Image

Capture Balancing report matches the Totals on the Batch Status Report.


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Branch To generate the Image Capture Balancing Report from the Integrated Teller or Supervisor Module:


2. From the Branch list, select the appropriate branch.




6. To view, click Preview, or to print, click OK.

7. Navigate to the last page of the report, and note the Total Captured amount.

Definitions

Total Printed


Total Captured



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Total Uncaptured













4. Search for the branch’s Integrated Teller batches. In the Customer box, type the Branch Number. Click Search.



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6. Scroll down to the lower portion of the report and verify the Total Captured amount from the Image Capture Balancing report matches the Totals on the Batch Status Report.


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Teller To generate the Image Capture Balancing Report from the Integrated Teller or Supervisor Module:


2. From the Branch list, select the branch.




6. In the Beginning Teller ID box, type the Teller ID.

7. In the Ending Teller ID box, type the Teller ID.

8. To view, click Preview or to print, click OK.

9. Navigate to the last page, and note the Total Captured amount.

Definitions

Total Printed


Total Captured



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Total Uncaptured













4. Search for the teller’s Integrated Teller batches. In the Site ID field, type the Branch Number + Teller ID. Click Search.

Example: To search for Teller ID 106 at Branch 1, type 1106 in the Site ID box.



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6. Scroll down to the lower portion of the report and verify the Total Captured amount from the Image Capture Balancing report matches the Totals on the Batch Status Report.

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Fiserv Corporate Headquarters 255 Fiserv Drive Brookfield, Wisconsin 53045 United States Phone: 800-872-7882 Fax: 262-879-5013 www.fiserv.com Fiserv is a registered trademark. Other products referenced in this material may be trademarks or registered of their respective companies. Information is subject to change.

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