Integrated Teller for Premier® Version 13.4
Teller Source CaptureTM User Guide June 2014
Fiserv
© 2014 Fiserv, Inc. or its affiliates. All rights reserved. This work is confidential and its use is strictly limited. Use is permitted only in accordance with the terms of the agreement under which it was furnished. Any other use, duplication, or dissemination without the prior written consent of Fiserv, Inc. or its affiliates is strictly prohibited. The information contained herein is subject to change without notice. Except as specified by the agreement under which the materials are furnished, Fiserv, Inc. and its affiliates do not accept any liabilities with respect to the information contained herein and are not responsible for any direct, indirect, special, consequential or exemplary damages resulting from the use of this information. No warranties, either express or implied, are granted or extended by this document.
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Contents
Introduction ................................................................................................................................. 1
Log On to Integrated Teller ........................................................................................................ 3
First Time Log On ................................................................................................................................... 3
Subsequent Log on Attempts ................................................................................................................. 4
Changing a Password ............................................................................................................................ 4
Integrated Teller Main Window .................................................................................................. 5
Search Customer .................................................................................................................................... 5
Navigation Pane ..................................................................................................................................... 7
Tabs ........................................................................................................................................................ 8
Favorites ...................................................................................................................................... 9
Transactions .............................................................................................................................. 10
Field Descriptions ................................................................................................................................. 13
Source Capture Window ....................................................................................................................... 16
Item Types ............................................................................................................................................ 19
Creating Virtual Tickets ........................................................................................................................ 20
Creating Virtual Cash Tickets ............................................................................................................... 21
Counting Cash ...................................................................................................................................... 22
Deposit .................................................................................................................................................. 26
Deposit - Uncaptured Items .................................................................................................................. 28
Withdrawal ............................................................................................................................................ 29
Transfer ................................................................................................................................................ 30
On Us Check ........................................................................................................................................ 32
Transit Check ........................................................................................................................................ 33
Split ....................................................................................................................................................... 34
Split – Printing an Official Check .......................................................................................................... 37
Payment ................................................................................................................................................ 41
Buy Cash .............................................................................................................................................. 43
Sell Cash .............................................................................................................................................. 44
Receipt .................................................................................................................................................. 45
Receipt – Printing an Official Check ..................................................................................................... 47
Change Order ....................................................................................................................................... 50
Bond Redemption ................................................................................................................................. 51
Advance ................................................................................................................................................ 54
Memo Adjust ......................................................................................................................................... 55
Disbursement ........................................................................................................................................ 56
New Account ......................................................................................................................................... 57
Wire Transfer ........................................................................................................................................ 59
Close Account ....................................................................................................................................... 64
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Currency Exchange .............................................................................................................................. 67
Funds Avail Deposit .............................................................................................................................. 68
Print Balance ........................................................................................................................................ 70
Inquiry ........................................................................................................................................ 71
Daily ........................................................................................................................................... 72
Balance Cash ....................................................................................................................................... 72
BSA Unassigned................................................................................................................................... 75
Close Day ............................................................................................................................................. 77
CTR Forms ........................................................................................................................................... 81
Manual CTR .......................................................................................................................................... 92
Start Break ............................................................................................................................................ 94
Recon Ins and Outs .............................................................................................................................. 95
Uncaptured Items ................................................................................................................................. 96
Tools .......................................................................................................................................... 99
Bond Calculator Inquiry ........................................................................................................................ 99
Calculator ............................................................................................................................................ 100
Find ..................................................................................................................................................... 101
OFAC Search ..................................................................................................................................... 103
Print Envelope .................................................................................................................................... 104
Print Last ............................................................................................................................................. 105
Stop Pay ............................................................................................................................................. 106
Hold .................................................................................................................................................... 108
Reverse Last ....................................................................................................................................... 110
Till Totals ............................................................................................................................................ 111
Reports .................................................................................................................................... 112
Parameters .............................................................................................................................. 113
Vault ......................................................................................................................................... 114
Image Capture ......................................................................................................................... 115
Configure ............................................................................................................................................ 115
Force Close Batch .............................................................................................................................. 115
Next Day ............................................................................................................................................. 116
Parameters ......................................................................................................................................... 116
Reconciliation ..................................................................................................................................... 116
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Passbook ................................................................................................................................. 118
Configure ............................................................................................................................................ 118
Passbook Printing ............................................................................................................................... 119
Manual Print ........................................................................................................................................ 120
Cover .................................................................................................................................................. 121
File ............................................................................................................................................ 122
View .......................................................................................................................................... 124
Transaction List .................................................................................................................................. 124
Details ................................................................................................................................................. 126
Filter .................................................................................................................................................... 128
Reversal .............................................................................................................................................. 129
Print List .............................................................................................................................................. 131
Toolbar, Status Bar, Inquiry Panel ...................................................................................................... 132
Signature, Photo ................................................................................................................................. 134
Settings .................................................................................................................................... 135
Help .......................................................................................................................................... 136
Closing a Batch ....................................................................................................................... 137
Balancing Batches .................................................................................................................. 143
Institution ............................................................................................................................................ 143
Branch ................................................................................................................................................ 146
Teller ................................................................................................................................................... 149
Introduction Fiserv
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Introduction
Integrated Teller for Premier® offers desktop access to customer checking, savings, loans, certificates of deposit accounts, and more.
Teller Source Capture automatically captures, validates, endorses, balances, and manages check deposits when they arrive at the teller window, shortening the duration of the transaction. Manual proofing and encoding are eliminated, and exceptions are minimized, reducing time and costs for research and adjustments. Additionally, each transaction is memoposted to the system in real-time, expediting the availability of funds to your customers.
Error-Free Deposits
Tellers can quickly scan paper checks, deposit slips, and other internal documents using a device that captures the image, the courtesy and legal amounts, MICR line data, and all other necessary information. Deposits are converted to electronic entries, immediately displaying the document image and data on the teller’s screen. The account number is automatically validated and the transaction amount is balanced. If it is not in balance, the system immediately highlights the errors and suggests steps to fix it – all in a few moments while the customer is still at the teller window.
Centralized Architecture
Each teller workstation is connected to a central application server where the application and transactions are stored, sharing real-time information from a single database across the entire enterprise.
Aggregating customer transaction data across branches also makes the tracking and reporting of Currency Transaction Reporting (CTR) information accurate, immediate, and efficient. Tellers are alerted immediately when an individual’s combined activity across primary and secondary accounts reaches its daily currency transaction limit, supporting compliance with federal regulations.
Flexible Security Features
To protect customer information and prevent unauthorized access, employees must correctly enter a user code and password to access the application. In addition, flexible settings enable you to select the level of security access for each employee. Only designated employees have the ability to complete transactions, edit parameters, generate reports, clear teller passwords, reset invalid login attempts, and more.
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Regulatory Compliance
Integration with Premier speeds the process of accessing and analyzing account information, helping you comply with BSA requirements for customer identification and anti-money laundering suspicious activity reporting.
To assist with OFAC compliance, Integrated Teller streamlines the process of comparing customer data against Specially Designated Nationals (SDN) database, which lists the names of individuals and organizations suspected of illegal activities. Tellers can request an SDN list comparison directly from their workstations, and a list of possible matches is returned instantly, providing the information needed to determine whether the transaction should proceed.
Log On to Integrated Teller Fiserv
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Log On to Integrated Teller
First Time Log On A password must be established the first time a teller logs on to Integrated Teller.
1. Log on to Navigator for Premier®, expand Integrated Teller, and then click Teller.
2. Type the Branch number, type the Teller ID, and then click the Password button.
3. In the New Password and Confirm new password boxes, type a password.
Note: Passwords must meet the minimum requirements and restrictions specified by administrators at
your financial institution.
4. Click OK.
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Subsequent Log on Attempts 1. Log on to Navigator, expand Integrated Teller, and then click Teller.
2. Type the Branch number, type the Teller ID, type the Password, and then click Log On.
Changing a Password 1. Log on to Navigator, expand Integrated Teller, and then click Teller.
2. Type the Branch number, type the Teller ID, type the current Password, and then click the Password button.
3. In the New Password and Confirm new password boxes, type a new password.
Note: Passwords must meet the minimum requirements and restrictions specified by administrators at
your financial institution.
4. Click OK.
Note: After logging on to Integrated Teller, wait for the scanner to initialize and the Home Page tab to
appear before clicking within the application.
Integrated Teller Main Window Fiserv
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Integrated Teller Main Window
Search Customer Use the Search Customer feature to quickly look up a customer from the main Integrated Teller window. Tellers can perform searches by Customer name, Tax Identification Number (TIN), Portfolio Number, and Demand Account, Certificates Account, Savings Account, or Loan Account number. The search results display in a separate tab. The results contain links to the customer or account inquiry for each match.
1. Click the Search Customer icon, and then select a search option from the list.
2. Type the search criteria, and then press Enter, or click the binocular icon to conduct the search.
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The search results display on the Customer Search tab.
3. From the Customer list, click a name link to display a list of accounts.
Note: If no results are available the icon appears, and the text “No Results” displays when you point
to the icon.
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Navigation Pane
Moving the Navigation Pane
Tellers have the ability to customize the Navigation pane.
Right-click the Navigation pane, and then select an option from the list.
Auto Hide the Navigation Pane
Auto Hide determines if the Navigation pane always displays or if it collapses when not in use.
Indicates the Navigation pane is pinned in place and always displays (default).
Indicates the Navigation pane auto hides.
Note: To return to the default settings, in the Setting menu, click Reset Window Layout.
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Tabs Some Integrated Teller options display in tabs in the Integrated Teller window. Close the tabs by clicking the black X in the upper right corner of the tab. The tab area can be split, either horizontally or vertically, to view multiple tabs at the same time.
To select the horizontal or vertical tab view:
1. Right-click the tab.
2. To split the tabs horizontally, click New Horizontal Tab Group. To split the tabs vertically, click New Vertical Tab Group.
Note: Teller Source Capture clients can only have one transaction tab open at a time.
Favorites Fiserv
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Favorites
The Favorites menu enables tellers to add their most commonly used options, for more convenient teller access.
Adding an Option to Favorites
Right-click the option, and then click Add to Favorites.
Removing an Option and Changing the Order
1. Right-click the option to be removed or changed.
2. Click Remove, Move Up, or Move Down.
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Transactions
The transactions option lists transactions that administrators have made available.
From the Navigation pane, expand Transactions.
Note: The following example is for sample purposes only and may not match your financial institution.
Note: The Shortcut Key options are listed next to each Transaction.
Definitions
Deposit
Deposit funds into a demand deposit, certificate, savings, or passbook savings account.
Withdrawal
Withdraw funds from a demand deposit, certificate, savings, or passbook savings account.
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Transfer
The Transfer option allows transfers from a demand deposit, certificate, savings, loan, passbook savings, or custom account to another demand deposit, certificate, savings, loan, passbook savings, or custom account.
On Us Check
Disburses cash for a check drawn on an account within the financial institution.
Transit Check
Disburses cash for a check drawn on another financial institution.
Split
Conduct multiple transactions for a customer in one transaction option. All Integrated Teller transaction types are available in the Split transaction.
Payment
Process a payment to a loan account.
Buy Cash
Buy cash from another teller, or from the vault.
Sell Cash
Sell cash to another teller, or to the vault.
Receipt
Print receipts and checks for internal general ledger and demand deposit accounts for which the financial institution is receiving funds. For example, sale of Cashier’s Checks, Money Orders, Utility Billing, Certified Checks, etc.
Change Order
Used when exchanging funds, for example, exchanging a one hundred dollar bill for five twenty dollar bills.
Bond Redemption
Cash U.S. savings bonds, and break out principal and interest figures.
Advance
Process a cash advance from a loan account.
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Memo Adjust
Place a credit or debit memopost on a demand deposit, certificate, or savings account. When placing a credit memopost, the minus sign (-) must be included in the amount field.
Disbursement
Disburse funds from internal general ledger and demand deposit accounts, for example, cash advances on a credit card, cash shipments, etc.
New Account
Make a deposit to a new account that is not yet recognized by the core software. New Account functions like a regular deposit except there is no account number validation.
Wire Transfer
Process a Wire Transfer request by way of cash, checks, or withdrawal from a demand deposit or savings account. The wire information prints on a form for further processing.
Note: This transaction does not transfer funds to another financial institution.
Close Account
Closes a demand deposit, certificate, savings, or passbook savings account with funds given as cash, check, or transferred into a demand deposit, certificate, savings, or passbook savings account.
Note: This transaction cannot be reversed. In addition, the Close Account transaction does not officially
close the account. A close account transaction code must be added to the physical or virtual
ticket for further processing to officially close the account.
Currency Exchange
Perform foreign currency exchanges.
Funds Avail Deposit
Accepts a deposit into a demand, certificate, or savings account, but only allows a portion of the deposit to be immediately available to the customer.
Note: When cash is included within a Funds Avail Deposit, the amount of cash must be added to the
Available field in order for it to be immediately available to the customer.
Print Balance
Print the balance receipt for a demand deposit or savings account.
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Field Descriptions Type
The type of account may include the following.
Demand
Certificate
Savings
Passbook Savings
Loan
Custom Account Type
From
The type of account in which funds are withdrawn may include the following.
Demand
Certificate
Savings
Passbook Savings
Loan
Custom Account Type
To
The type of account in which funds are deposited may include the following.
Demand
Certificate
Savings
Passbook Savings
Loan
Custom Account Type
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Account
Account number associated with the transaction.
As soon as the account number is entered, the account information displays in the Inquiry Panel.
If the account number appears in red font, the account number is invalid and does not exist on the core software. The account number must be valid before proceeding with the transaction.
If the account number is unknown, press Ctrl+F1 to open the Customer Lookup or Account Number window to perform a search.
Note: By manually selecting the type of account in the Type, From, or To fields and manually entering
the account number before scanning items, Integrated Teller automatically creates a virtual ticket
for that transaction.
Check Number
Check Number of the On Us Check.
Cash
Cash In amount received from the customer.
Note: By entering the Cash before scanning items, Integrated Teller automatically creates a virtual
Cash In ticket.
Amount
The amount of the transaction.
The amount automatically populates after scanning items.
If the amount is greater than the current balance of the account, the amount appears in red font indicating there are not enough funds in the account.
Note: Depending on the transaction, if the Amount is manually entered in this field, the transaction is
flagged as an Uncaptured Item. Examples include On Us Checks and Transit Checks.
Checks
The total amount of checks automatically populates this field after scanning.
Note: If the total amount of checks is manually entered in this field, the transaction is flagged as an
Uncaptured Item.
Cash Back
Cash Out amount to be given back to the customer.
Note: By entering the Cash Back before scanning items, Integrated Teller automatically creates a virtual
Cash Out ticket.
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Fee
Amount of the fee.
Note: By entering the amount of the fee before scanning items, Integrated Teller automatically creates a
virtual Fee ticket.
Memo
Type any information about the transaction, if applicable. This information prints on the teller transaction report and on the journal tape and tickets, if configured. It does not display on the account within the core software.
Note: By entering a Memo before scanning items, the information is added to the Comments field on
virtual cash and general ledger tickets.
Suspicious
Select if there appears to be suspicious activity associated with the customer or the customer’s account. When you select this check box, another field displays to the right to enter information regarding the suspicion.
TIN
Type the conductor’s Tax Identification Number for CTR reporting. If the TIN is unknown, press Ctrl+F1 to open the Customer Lookup window or press Ctrl+F2 to open the Non-Customer Lookup window to perform a search. If this field is left blank, the cash amounts are tracked under the account holder’s Tax Identification Number.
Note: If the identification used to verify the person conducting the transaction is not the customer’s TIN,
click to select the type of identification used for this transaction. This option is only available if
enabled on the CTR tab in Parameters.
Print Balance
Prints the customer’s available balance or current balance on the receipt. Tellers only have access to this option if the Print Balance Override option in Parameters is selected.
Note: Balance type is determined when configuring the receipt template.
Total
Displays the total amount of the transaction based on amounts entered. The system automatically calculates this field.
Add hold
This field adds a hold to the account for the funds being deposited. This check box is clear by default and is only available when the Allow Manual Holds option is selected on the General tab in Parameters and the teller has the ability to add holds. When this check box is selected, the Notice of Delayed Availability window displays at the end of the transaction for the teller to enter the hold information.
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Source Capture Window Use the Source Capture window to edit and view items. If there are any misreads after scanning physical items, the Source Capture window automatically appears.
To manually display the Source Capture window, click the SC button on the transaction tab.
When editing a field on the Source Capture window, press Enter twice to accept the changes.
The Type of item then reformulates based on the fields that are edited. Some items do not belong in particular transactions. For example, a DDA Debit is not accepted in a deposit transaction.
Definitions
Front
Click to view front of image.
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Back
Click to view back of image.
Rotate
Click to rotate the image.
Zoom In
Click to zoom in on the image.
Zoom Out
Click to zoom out on the image.
Cash In
Click to create a virtual Cash In ticket.
Cash Out
Click to create a virtual Cash Out ticket.
Insert
Click to create a virtual ticket. The type of transaction determines the type of ticket created. For example, a deposit transaction creates a credit ticket.
The arrow signifies which item is being edited and viewed.
A “y” signifies the item is fully edited. An “n” signifies there are MICR fields that are invalid.
Type
The type of item is determined by the routing number and transaction code.
Aux On Us
Check number of the item.
EPC
The Return Item Code.
Routing
Routing number of the item.
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Note: This field appears when
the transaction is over or
short a specific amount,
or when the transaction is
in balance.
Serial #
Check number of the item.
Account Num
Account number of the item.
Tran Code
Internal transaction code or check number of the item.
Note: If the value of this field is three digits or fewer, it is considered an internal transaction code. If the
value of this field is four digits or more, it is considered a check number and will qualify the item
as an On Us or Transit check.
Comments
Comments may be added or edited for internal general ledger or cash tickets.
Delete
Click to delete the viewed item.
Details
Click to review the MICR details.
OK
Click to return to the transaction tab.
Cancel Tran
Click to cancel the entire transaction.
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Item Types Each transaction description in this guide begins with the “Possible Item Types within this Transaction” section, indicating the types of items that can be processed within a transaction and are in a format such as 1: DDA Credit, CD Credit, or SAV Credit. This means that only one of those item types can exist within the transaction. Whereas 999: On Us Check and Transit Check means a total of 999 of these types can exist within the transaction. When incorrect item types are recognized within a transaction, it causes issues with the way the transaction processes.
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Creating Virtual Tickets You can create virtual tickets multiple ways. The only tickets required to by physical are On Us and Transit checks.
To create a Virtual Ticket before Scanning Items:
1. In the Type, From, or To lists, manually select the type of account.
2. In the Account field, type the account number, or press Ctrl+F1 to open the Customer Lookup window to perform a search.
3. Scan all physical items, and then edit all misreads on the Source Capture window.
After all edits are complete, the virtual ticket automatically appears on the Source Capture window.
To create a Virtual Ticket after Scanning Items:
1. Scan all physical items, and then edit all misreads on the Source Capture window.
2. After all edits are complete, click the Insert button.
3. Select the account type from the Type list, and then type the account number followed by the amount that should reflect on the virtual ticket.
Note: If necessary, press Ctrl+F1 to open the Customer Lookup window to perform a search.
Note: If there is any Cash In or Cash Back involved with the transaction, this information may be
entered in this window to create a virtual Cash In and/or Cash Out ticket.
4. Click OK.
All the virtual tickets automatically appear on the Source Capture window.
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Creating Virtual Cash Tickets Only Cash tickets are required to be virtual.
To create Virtual Cash Tickets before Scanning Items:
1. In the Cash, Amount, or Cash Back fields, manually type the appropriate cash amounts.
2. Scan all physical items, and then edit all misreads on the Source Capture window.
After all edits are complete, all virtual cash tickets automatically appear on the Source Capture window.
To create Virtual Cash Tickets after Scanning Items:
1. Scan all physical items, and then edit all misreads on the Source Capture window.
2. After all edits are complete, click the Cash In and/or Cash Out buttons on the Source Capture window to populate the virtual cash tickets for the transaction to balance.
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Counting Cash
Cash Calculator
Use the Cash Calculator to add cash denominations without validation to till totals. Tellers can access the Cash Calculator by pressing the / key in any Cash, Cash Back, or Amount box in a transaction. The Cash Calculator function is not available to tellers that have the Display Cash Assist option enabled.
To view what was entered in the Cash Calculators in the Transaction List double-click the Cash Calculator In or Cash Calculator Out fields when viewing transaction details.
Definitions
Loose
For each denomination, type the dollar amount of bills and coins that are not bundled. Or type the total number of bills and press the * key to calculate the total dollar amount.
Bundle
For each denomination, type the dollar amount of bills and coins that are bundled together. Each denomination is bundled when a specific dollar amount is reached. To calculate the total dollar amount type the total number of bills and press the * key. If tellers do not know the amount that denominations are bundled in, press 1* to view the amount.
Starting
Displays the starting amount.
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Total
Displays the total amount entered in the Cash Calculator window.
Click to print the amounts entered to the journal tape.
OK
Click to return to the transaction tab and insert the amount in to the Cash, Cash Back, or Amount fields.
Cancel
Clears the denominations that have been entered and exits the Cash Calculator window.
Tip: The following are additional ways to count cash.
o Add bills and coins by pressing + or - directly within the Cash, Cash Back, Amount, Loose, and Bundle fields.
o From any field, press Ctrl+F1 to open the In-Place mode Calculator.
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Cash Assist
Cash Assist keeps count of the denominations of cash that are in the teller’s till total as well as the amounts that come in and go out of the teller’s till. When a teller using Cash Assist completes a transaction involving cash, they are prompted to enter the denominations taken in and/or given out. The amount from the transaction displays in the Starting field. The teller is not allowed to click OK until the Starting and Total amounts match.
Note: Display Cash Assist can be enabled on the Defaults and Teller tabs in Parameters.
Definitions
Loose
For each denomination, type the dollar amount of bills and coins that are not bundled. Or type the total number of bills and press the * key to calculate the total dollar amount.
Bundle
For each denomination, type the dollar amount of bills and coins that are bundled together. Each denomination is bundled when a specific dollar amount is reached. Or type the total number of bills and press the * key to calculate the total dollar amount. If tellers do not know the amount that denominations are bundled in, press 1* to view the amount.
Starting
Displays the starting amount.
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Total
Displays the total amount entered in the Cash Assist window. Print
Click to print the amounts entered to the journal tape.
Suggest
Click to automatically suggest the denominations to use for the cash out.
OK
Accepts the denominations and closes the Cash Assist window.
Cancel
Clears the denominations that have been entered and exits the Cash Assist window.
Tip: The following are additional ways to count cash.
o Add bills and coins by pressing + or - directly within the Cash, Cash Back, Amount, Loose, and Bundle fields.
o From any field, press Ctrl+F1 to open the In-Place mode Calculator.
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Deposit Use this transaction to deposit funds into a demand deposit, certificate, savings, or passbook savings account.
Note: To process a passbook savings deposit, you must select the “5 – Passbook Savings” option from
the Type list before scanning any items.
Scanning On Us Checks within the Deposit transaction do not memopost to their corresponding accounts. To memopost On Us Checks, process the transaction using the Split transaction.
Note: Shortcut Key = 0
Possible Item Types within this Transaction
1 DDA Credit, CD Credit, or SAV Credit
999 On Us and Transit Checks
1 Cash In (Virtual)
1 Cash Out (Virtual)
1 Fee Credit (Virtual)
1. From the Navigation pane, expand Transactions, and then click the Deposit transaction.
2. Scan all physical items. If no physical items are necessary, manually enter the Type, Account, Cash and/or Cash Back information on the transaction tab, and then proceed to Step 7.
Note: If you manually enter the Type, Account, Cash and/or Cash Back information on the transaction
tab, the system automatically creates a virtual Deposit ticket and virtual Cash In/Cash Out ticket.
3. Edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.
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4. If necessary, click the Cash In, Cash Out, and/or Insert buttons to create virtual tickets on the Source Capture window.
5. From the Source Capture window, click OK.
6. Verify the transaction tab populated with the correct information.
7. From the transaction tab, type all other necessary information, and then click OK.
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Deposit - Uncaptured Items Processing an uncaptured deposit allows the teller to give the customer a receipt without having to scan all of the items while the customer is present. Tellers can also send transactions to Branch Source CaptureTM while still accepting any Cash In or Cash Out to the teller drawer. This option is typically used for large commercial deposit accounts.
1. From the Navigation pane, expand Transactions, and then click the Deposit transaction.
2. From the transaction tab, manually enter all of the transaction information, including the Type, Account, Cash, and Cash Back along with the total amount of Checks, and then click OK.
Note: Typing an amount in the Checks field flags this transaction as an Uncaptured Item. If an amount
is not entered in the Checks field before clicking OK, the system automatically creates a virtual
deposit ticket and virtual cash tickets. This transaction would not be considered an Uncaptured
Item.
Note: Any time after the transaction is complete, open Uncaptured Items from the Daily menu in the
Navigation pane. For additional information, refer to the Uncaptured Items topic in the Daily
section in this training guide.
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Withdrawal Withdraw funds from a demand deposit, certificate, savings, or passbook savings account.
After scanning a debit item and editing any misreads, the virtual Cash Out ticket automatically creates.
Only items with a specified DDA Debit transaction code such as 045, 145, or 245 are accepted within the Withdrawal transaction. For example, Bank Checks, such as Counter Checks, that contain a DDA Debit transaction code printed on the MICR line must be processed through the Withdrawal transaction.
Note: Shortcut Key = 1
Possible Item Types within this Transaction
1 DDA Debit, CD Debit, or SAV Debit
1 Cash Out (Virtual)
1 Fee Credit (Virtual)
1. From the Navigation pane, expand Transactions, and then click the Withdrawal transaction.
2. Scan the Withdrawal ticket. If a physical Withdrawal ticket is not necessary, manually enter the Type, Account, and Amount information on the transaction tab, and then proceed to Step 6.
Note: If you manually type the Type, Account, and Amount into the transaction tab, the system
automatically creates a virtual Withdrawal ticket and a virtual Cash Out ticket.
3. Edit all misreads on the Source Capture window. If the Source Capture window does not appear,
click the SC button to view the items.
4. From the Source Capture window, click OK.
5. Verify the transaction tab populated with the correct information.
6. From the transaction tab, type all other necessary information, and then click OK.
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Transfer The Transfer option allows transfers from a demand deposit, certificate, savings, loan, passbook savings, or custom account to another demand deposit, certificate, savings, loan, passbook savings, or custom account.
The Transfer transaction is a straight transfer from one account to another. If cash is involved, the transaction must be processed in a Split.
If a Transaction Management for Premier®, formerly known as TMS, entry has already been completed for the transfer, do not process the transaction in Integrated Teller.
Note: Shortcut Key = 2
Possible Item Types within this Transaction
1 DDA Credit, CD Credit, SAV Credit, Loan Credit, Custom Account Credit
1 DDA Debit, CD Debit, SAV Debit, Loan Debit, Custom Account Debit
1 Fee Credit (Virtual)
1. From the Navigation pane, expand Transactions, and then click the Transfer transaction.
2. Scan all physical items. If no physical items are necessary, manually enter the From, To, corresponding account numbers, and Amount information on the transaction tab and proceed to
Step 7.
Note: If you manually enter the From, To, corresponding account numbers, and Amount information on
the transaction tab, the system automatically creates a virtual debit ticket and a virtual credit
ticket.
3. Edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button in the transaction tab to view the items.
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4. If necessary, click the Insert button on the Source Capture window to create a virtual ticket.
5. From the Source Capture window, click OK.
6. Verify the transaction tab populated with the correct information.
7. From the transaction tab, type all other necessary information, and then click OK.
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On Us Check The On Us Check option disburses cash for a check drawn on an account within the financial institution.
The teller is limited to scanning one On Us Check. If more than one On Us Check is scanned, incorrect memoposts may be added to certain accounts. If the customer presents more than one check to cash, process the transaction using the Split transaction.
After scanning an On Us Check and editing any misreads, the system automatically creates the virtual Cash Out ticket.
Note: Shortcut Key = 3
Possible Item Types within this Transaction
1 On Us Check
1 Cash Out (Virtual)
1 Fee Credit (Virtual)
1. From the Navigation pane, expand Transactions, and then click the On Us Check transaction.
2. Scan the On Us Check, and then edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button on the transaction tab to view the items.
Important: It is very important to view the items on the Source Capture window to verify the system read
the correct amount listed on the On Us Check.
3. From the Source Capture window, click OK.
4. Verify the transaction tab populated with the correct information.
5. From the transaction tab, type all other necessary information, and then click OK.
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Transit Check The Transit Check option disburses cash for a check drawn on another financial institution.
Tellers can scan unlimited amounts of transit checks. The virtual Cash Out ticket is not automatically created after scanning and editing any misreads.
Note: Shortcut Key = 4
Possible Item Types within this Transaction
999 Transit Checks
1 Cash Out (Virtual)
1 Fee Credit (Virtual)
1. From the Navigation pane, expand Transactions, and then click the Transit Check transaction.
2. Scan all Transit Checks, and then edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.
Important: It is very important to view the items on the Source Capture window to verify the system read
the correct amounts listed on each Transit Check.
3. After verifying the amounts are correct, click the Cash Out button to create the virtual Cash Out ticket and balance the transaction.
4. From the Source Capture window, click OK.
5. Verify the transaction tab populated with the correct information.
6. From the transaction tab, type all other necessary information, and then click OK.
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Split The Split option allows tellers to conduct multiple transactions for a customer in one transaction option. All Integrated Teller transaction types are available in the Split transaction.
When creating virtual tickets within a Split transaction, debits must be entered before credits. Of the debits, the cash coming in to the teller drawer must be entered first in the Cash field. If the Cash amount needs to be modified in the middle of a Split, cancel the Split transaction and start again.
Physical New Account and Close Account tickets can only be processed in a Split if there is a specific transaction code for these types of transactions.
Funds Avail Deposit transactions can only be processed in a Split if the teller creates a virtual ticket for the DDA Credit.
Note: Shortcut Key = 5
Possible Item Types within this Transaction
999 DDA Credit, SAV Credit, CD Credit, Loan Credit, GL Credit, DDA New Account, SAV New Account, CD New Account, DDA CLS Credit, SAV CLS Credit, CD CLS Credit, and Loan CLS Credit
999 DDA Debit, SAV Debit, CD Debit, Loan Debit, GL Debit, On Us Check, Transit Check, DDA CLS Debit, SAV CLS Debit, CD CLS Debit, Loan CLS Debit, and Savings Bonds
1 Cash In (Virtual)
1 Cash Out (Virtual)
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1. From the Navigation pane, expand Transactions, and then click the Split transaction.
2. In the Cash field, type the Cash In amount.
3. Manually enter all virtual Debit items on the Split transaction, and then click Add.
Example: Withdrawal, Advance, Disbursement
4. Scan all physical items. If no physical items are necessary, proceed to Step 8.
5. Edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.
6. From the Source Capture window, click OK.
Note: It is acceptable for the Source Capture window to be out of balance in a Split transaction.
7. Verify the lower portion of the Split transaction populated with the correct information.
Note: Any debit amounts that were not applied to a credit item will populate the Cash Back field.
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8. Manually enter all virtual Credit items, and then click Add.
9. Click OK.
Note: If an amount reflects in the Cash Back field, the system automatically creates a virtual Cash Out
ticket after clicking OK on the transaction tab and balances the transaction.
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Split – Printing an Official Check
Possible Item Types within this Transaction
999 DDA Credit, SAV Credit, CD Credit, Loan Credit, GL Credit, DDA New Account, SAV New Account, CD New Account, DDA CLS Credit, SAV CLS Credit, CD CLS Credit, and Loan CLS Credit
999 DDA Debit, SAV Debit, CD Debit, Loan Debit, GL Debit, On Us Check, Transit Check, DDA CLS Debit, SAV CLS Debit, CD CLS Debit, Loan CLS Debit, and Savings Bonds
1 Cash In (Virtual)
1 Cash Out (Virtual)
1. From the Navigation pane, expand Transactions, and then click the Split transaction.
2. In the Cash field, type the Cash In amount.
3. Manually enter all virtual Debit items on the Split transaction, and then click Add.
Example: Withdrawal, Advance, Disbursement
4. Scan all physical items. If no physical items are necessary, proceed to Step 8.
5. Edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.
6. From the Source Capture window, click OK.
Note: It is acceptable for the Source Capture window to be out of balance in a Split transaction.
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7. Verify the lower portion of the Split transaction populated with the correct information.
Note: Any debit amounts that were not applied to a credit item will populate the Cash Back field.
8. Manually enter all virtual Credit items in the Split transaction, and then click Add.
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To add one or more Official Checks:
a. From the Transaction list, select 5 - Receipt.
b. From the Account Type list, select 2 - Checks.
c. In the Account field, type the Official Check account number.
Note: If necessary, press Ctrl+F1 to open the Account Number window to perform a search.
d. In the Amount field, type the total amount of the Official Checks.
Note: If assessing a fee directly within this Receipt transaction, the total amount entered in the
Amount field must include the total fee amount.
e. Verify the Fee amount is correct, if applicable.
f. Verify the Total field represents the total amount of the Official Checks to print, and then click Add.
g. Type the Official Check information in the Check dialog box, and then click OK.
Note: For additional information, refer to the Receipt – Printing an Official Check topic in the
Transactions section in this training guide.
9. From the Split tab, click OK.
Note: If an amount reflects in the Cash Back field, the system automatically creates a virtual Cash Out
ticket for that amount after clicking OK on the transaction tab.
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10. Print the Official Checks, remove the Bank Credit Copies, and then scan to complete and balance the Split transaction.
Note: If the Official Checks print incorrectly after clicking OK the Split transaction, it is still required to
scan the Bank Credit Copies of the Official Checks to balance and finish the transaction. There is
not a way to cancel the transaction after clicking OK on the transaction tab. Therefore, after
balancing and finishing the transaction, reverse the Split in the Transaction List or use Reverse
Last in the top Toolbar. Void the Official Checks, and then redo the Split transaction correctly.
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Payment The Payment option processes a payment to a loan account.
Safe deposit box and demand deposit loan payments can be processed within this transaction.
Note: A Custom Account Type must be configured as well as changes made to safe deposit box and
demand deposit loan transaction code Item Types to process these payments using the Payment
transaction.
Scanned On Us Checks within the Payment transaction do not memopost to their corresponding accounts. To memopost On Us Checks, process the transaction using the Split transaction.
Note: Shortcut Key = 6
Possible Item Types within this Transaction
1 LAS Credit, SDB Credit, and DDL Credit
999 On Us Check and Transit Check
1 Cash In (Virtual)
1 Cash Out (Virtual)
1 Fee Credit (Virtual)
1. From the Navigation pane, expand Transactions, and then click the Payment transaction.
2. Scan all physical items. If no physical items are necessary, manually enter the Type, Account, Cash and/or Cash Back information on the transaction tab, and then proceed to Step 7.
Note: If you manually enter the Type, Account, Cash and/or Cash Back information on the transaction
tab, the system automatically creates a virtual Deposit ticket and virtual Cash In/Cash Out ticket.
3. Edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.
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4. If necessary, click the Cash In, Cash Out, and/or Insert buttons to create virtual tickets on the Source Capture window.
5. From the Source Capture window, click OK.
6. Verify the transaction tab populated with the correct information.
7. From the transaction tab, type all other necessary information, and then click OK.
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Buy Cash The Buy Cash option allows tellers to buy cash from another teller or from the vault.
No physical items are scanned within this transaction. The system automatically creates a virtual Cash In and virtual GL Credit ticket after clicking OK.
To complete the exchange of cash, the Teller ID selected in the From field must process a Sell Cash to create the virtual Cash Out ticket and virtual GL Debit ticket to offset the Cash Clearing Account.
Note: The GL Credit ticket populates with the Cash Clearing Account Number configured in the Image
Capture Parameters.
Note: Shortcut Key = 7
Possible Item Types within this Transaction
1 Cash In (Virtual) 1 GL Credit (Virtual)
1. From the Navigation pane, expand Transactions, and then click the Buy Cash transaction.
2. In the From field, type the Teller ID or press Ctrl+F1 to open the Teller ID window to perform a search.
3. In the Amount field, type the cash amount.
4. In the Memo field, type all other necessary information, and then click OK.
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Sell Cash The Sell Cash option allows tellers to sell cash to another teller or to the vault.
No physical items are scanned within this transaction. The system automatically creates a virtual Cash Out and virtual GL Debit ticket after you click OK.
To complete the exchange of cash, the Teller ID selected in the To field must process a Buy Cash to create the virtual Cash In ticket and virtual GL Credit ticket to offset the Cash Clearing Account.
Note: The GL Debit ticket populates with the Cash Clearing Account Number configured in the Image
Capture Parameters.
Note: Shortcut Key = 8
Possible Item Types within this Transaction
1 Cash Out (Virtual) 1 GL Debit (Virtual)
1. From the Navigation pane, expand Transactions, and then click the Sell Cash transaction.
2. In the To field, type the Teller ID, or press Ctrl+F1 to open the Teller ID window to perform a search.
3. In the Amount field, type the cash amount.
4. In the Memo field, type all other necessary information, and then click OK.
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Receipt The Receipt option allows tellers to print receipts and checks for internal general ledger and demand deposit accounts for which the financial institution is receiving funds.
Example: Sale of Cashier’s Checks, Money Orders, Utility Billing, Certified Checks, etc.
The Cash In, Cash Out, and Insert buttons on the Source Capture window are disabled within this transaction. To create a virtual general ledger, Cash In, or Cash Out ticket, the Account, Cash, and Cash Back fields must be manually entered on the transaction tab before scanning any items.
Scanned On Us Checks and Withdrawal tickets within the Receipt transaction do not memopost to their corresponding accounts. To memopost On Us Checks and Withdrawals, use the Split transaction to process the transaction.
Note: Shortcut Key = 9
Possible Item Types within this Transaction
1 GL Credit
999 On Us Check and Transit Check
1 Cash In (Virtual)
1 Cash Out (Virtual)
1 Fee Credit (Virtual)
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1. From the Navigation pane, expand Transactions, and then click the Receipt transaction.
2. Manually enter the Account, Cash, Cash Back and/or Fee information on the transaction tab.
Note: The system automatically creates a virtual GL/DDA Credit ticket, Cash In, Cash Out and/or virtual
Fee Credit ticket if you manually enter the Account, Cash, Cash Back and/or Fee on the
transaction tab.
3. Scan all physical items. If no physical items are necessary, proceed to Step 7.
4. Edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.
5. From the Source Capture window, click OK.
6. Verify the transaction tab populated with the correct information.
7. From the transaction tab, type all other necessary information, and then click OK.
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Receipt – Printing an Official Check In order to print Official Checks through the Receipt transaction, select the Print Check check box before clicking OK on the transaction tab.
Note: For additional information, refer to the Receipt topic in the Transactions section in this training
guide.
1. From the Navigation pane, expand Transactions, and then click the Receipt transaction.
2. Manually enter the Account, Cash, Cash Back and/or Fee information on the transaction tab.
Note: It is required to enter the GL/DDA Account number of the Official Check in this step even though
the Official Check Bank Credit Copies will not be virtual.
Note: If you manually enter the Cash, Cash Back and/or Fee on the transaction tab, the system
automatically creates a virtual Cash In, Cash Out and/or virtual Fee Credit ticket.
3. Select the Print Check check box.
4. Scan all physical items. If no physical items are necessary, proceed to Step 8.
5. Edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.
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6. From the Source Capture window, click OK.
7. Verify the transaction tab populated with the correct information.
8. From the transaction tab, type all other necessary information, verify the Total field reflects the total amount of Official Checks to print, and then click OK.
9. From the Check dialog box, enter the Official Check information, and then click Add.
Note: Continue adding checks until the Remaining Amount is 0.00.
10. Click OK.
11. Print the Official Checks, remove the Bank Credit Copies, and then scan to complete and balance the Receipt transaction.
Definitions
Total Amount
The amount from the Receipt transaction tab that is available when issuing checks.
Remaining Amount
The amount that is left after the checks have been added. Add checks until this amount is zero.
Note: The Remaining Amount must be zero before clicking OK on the Check window.
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Check Type
Select the type of check to print.
1 – Cashier’s Check
2 – Money Order
3 – Certified Check
Check Number
Type the check number.
Check Amount
Type the check amount.
Remitter
Person/entity of whom the check is from.
Payee
Person/entity to whom the check is payable to.
Memo
If configured, information entered into this field prints on the check.
Add
Click Add when all the appropriate information has been entered for the check.
Delete
Deletes the highlighted check from the list.
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Change Order Use the Change Order option when exchanging funds, for example, exchanging a one hundred dollar bill for five twenty dollar bills.
No physical items are scanned within this transaction. The system automatically creates a virtual Cash In and virtual Cash Out ticket after you click OK.
Note: Shortcut Key = F2
Possible Item Types within this Transaction
1 Cash In (Virtual)
1 Cash Out (Virtual)
1. From the Navigation pane, expand Transactions, and then click the Change Order transaction.
2. When applicable, select the Type of account from the list, and then type the Account number.
Note: The Type and Account fields are not required in the Change Order transaction. This information is
recorded on reports but does not memopost to the customer’s account.
3. Type the Amount of the Change Order.
4. Type all other necessary information, and then click OK.
Note: If Cash Assist is enabled, the Cash In Assist and Cash Out Assist calculators automatically
appear after clicking OK.
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Bond Redemption The Bond Redemption option allows U.S. savings bonds to be cashed and to break out principal and interest figures.
Information required to be recorded on the physical bonds must be stamped and written before scanning and capturing the image of the bonds.
The calculated value of each bond automatically populates to the Amount field on the Source Capture window after scanning. It is important to scan the bonds in the exact order as they were entered into the transaction tab. The number of bonds entered must equal the total number of bonds scanned.
If the bonds are not scanned at the initial point of transaction, the transaction is considered an Uncaptured Item.
After clicking OK to the Bond Redemption transaction, Integrated Teller automatically creates an IRS record on the core software that reports the accumulated interest of the bonds for the 1099-INTs if the Create Bond IRS Records option is selected on the General tab in Parameters.
After clicking OK to the Bond Redemption transaction, two new prompts appear asking to print the Customer Information Slip and Bond List for the customer.
Note: Shortcut Key = F4
Possible Item Types within this Transaction
1 DDA Credit, SAV Credit, or Loan Credit
999 Savings Bond
1 GL Debit
1 Cash Out (Virtual)
1 Fee Credit (Virtual)
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1. From the Navigation pane, expand Transactions, and then click the Bond Redemption transaction.
2. From the Series and the Denomination lists, select the options, type the Issue Date, and then click Add.
a. Repeat this step for each bond.
Tip: Remember to keep track of the order in which the bonds are entered.
3. Click in the Portfolio Number field, and then press Ctrl+F1 to open the Customer Lookup window to perform a search.
4. Once the portfolio number populates, press Tab to move out of the field for the customer’s Tax Identification Number and Address information to populate.
Note: For customers, always press Ctrl+F1 in the Portfolio Number field to perform a search. The
values that populate contain the Portfolio number and the Name Line number.
Example: 123456-2; The Portfolio number is 123456, and the customer is Name Line 2 on the Portfolio.
Note: For non-customers, the TIN, Legal, Address, City State Zip fields are required before clicking OK.
5. Scan all physical items. If necessary, manually enter the Type, Account, Amount and the Cash Back information before scanning items to create virtual tickets.
Note: Remember to scan the bonds in the exact order as they were entered into the transaction tab.
6. Edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.
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7. If necessary, click the Cash Out and/or Insert buttons to create virtual tickets on the Source Capture window.
8. From the Source Capture window, click OK.
9. Verify the transaction tab populated with the correct information.
10. From the transaction tab, type all other necessary information, and then click OK.
Definitions
Value
The accumulated total value of the bonds.
Interest
The accumulated total interest of the bonds.
Series
Select the type of the bond to be redeemed. The values are E, EE, I, or S.
Denomination
Select the face value of the bond. The values are 50, 75, 100, 200, 500, 1000, 5000, or 10000.
Issue Date
Type the date the bond was issued in month/year format.
Add
Calculates and adds the bond to the list.
Delete
Removes the highlighted bond from the list.
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Advance The Advance option processes a cash advance from a loan account.
After scanning a debit item and editing any misreads, the system automatically creates the virtual Cash Out ticket.
Note: Shortcut Key = F7
Possible Item Types within this Transaction
1 Loan Debit
1 Cash Out (Virtual)
1 Fee Credit (Virtual)
1. From the Navigation pane, expand Transactions, and then click the Advance transaction.
2. Scan the Loan Debit item. If no physical item is necessary, manually enter the Type, Account, and Amount information on the transaction tab, and then proceed to Step 6.
Note: If you manually enter the Type, Account, Cash and/or Cash Back information on the transaction
tab, the system automatically creates a virtual Deposit ticket and virtual Cash In/Cash Out ticket.
3. Edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.
4. From the Source Capture window, click OK.
5. Verify the transaction tab populated with the correct information.
6. From the transaction tab, type all other necessary information, and then click OK.
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Memo Adjust The Memo Adjust option places a credit or debit memopost on a demand, certificate, or savings account. When placing a credit memopost, the minus sign (-) must be included in the amount field.
No physical items are scanned within this transaction, and no virtual tickets are created.
Note: Shortcut Key = F8
Transaction Procedures for Placing a Credit Memopost
1. From the Navigation pane, expand Transactions, and then click the Memo Adjust transaction.
2. Select the Type of account from the list, type the Account number, and type the Amount.
Note: If necessary, press Ctrl+F1 to open the Customer Lookup window to perform a search.
Note: When placing a credit memopost, the minus sign (-) must be included in the amount field.
3. Enter all other necessary information, and then click OK.
Transaction Procedures for Placing a Debit Memopost
1. From the Navigation pane, expand Transactions, and then click the Memo Adjust transaction.
2. Select the Type of account from the list, type the Account number, and then type the Amount.
Note: If necessary, press Ctrl+F1 to open the Customer Lookup window to perform a search.
3. Enter all other necessary information, and then click OK.
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Disbursement The Disbursement option disburses funds from internal general ledger and demand deposit accounts.
Example: Cash Advances on a credit card, Cash Shipments, etc.
After scanning a general ledger debit ticket and editing any misreads, the system automatically creates the virtual Cash Out ticket.
Note: Shortcut Key = F9
Possible Item Types within this Transaction
1 GL Debit
1 Cash Out (Virtual)
1 Fee Credit (Virtual)
1. From the Navigation pane, expand Transactions, and then click the Disbursement transaction.
2. Scan the general ledger debit item. If no physical item is necessary, manually enter the GL/DDA Account number and enter the Cash Back amount on the transaction tab and then proceed to
Step 6.
Note: If you manually enter the Account and Cash Back amount on the transaction tab, the system
automatically creates a virtual general ledger debit ticket and a virtual Cash Out ticket.
3. Edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.
4. From the Source Capture window, click OK.
5. Verify the transaction tab populated with the correct information.
6. From the transaction tab, type all other necessary information, and then click OK.
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New Account Use the New Account transaction to make a deposit to a new account that is not yet recognized by the core software. This functions like a regular Deposit except there is no account number validation.
The New Account transaction does not validate the account number and the transaction accepts different item types on the Source Capture window.
Scanned On Us Checks within the New Account transaction do not memopost to their corresponding accounts. To memopost On Us Checks, process the transaction using the Split transaction.
Note: Shortcut Key = N
Possible Item Types within this Transaction
1 DDA New Account, CD New Account, SAV New Account, DDA Credit, CD Credit, or SAV Credit
999 On Us Check and Transit Check
1 Cash In (Virtual)
1 Cash Out (Virtual)
1 Fee Credit (Virtual)
1. From the Navigation pane, expand Transactions, and then click the New Account transaction.
2. Scan all physical items. If no physical items are necessary, manually enter the Type, Account, Cash and/or Cash Back information on the transaction tab, and then proceed to Step 7.
Note: If you manually enter the Type, Account, Cash and/or Cash Back information on the transaction
tab, the system automatically creates a virtual Deposit ticket and virtual Cash In/Cash Out ticket.
3. Edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.
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4. If necessary, click the Cash In, Cash Out, and/or Insert buttons to create virtual tickets on the Source Capture window.
5. From the Source Capture window, click OK.
6. Verify the transaction tab populated with the correct information.
7. From the transaction tab, type all other necessary information, and then click OK.
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Wire Transfer The Wire Transfer option processes a Wire Transfer request by way of cash, checks, or withdrawal from a demand deposit or savings account. The wire information prints on a form for further processing.
After scanning physical items and editing any misreads, the system automatically create the virtual general ledger credit ticket.
Scanned On Us Checks within the Wire Transfer transaction do not memopost to their corresponding accounts. To memopost On Us Checks, process the transaction using the Split transaction.
Note: The Wire Transfer transaction does not transfer the funds to another financial institution.
Note: Shortcut Key = W
Possible Item Types within this Transaction
1 DDA Debit or SAV Debit 999 On Us Check and Transit Check 1 GL Credit (Virtual) 1 Cash In (Virtual) 1 Cash Out (Virtual) 1 Fee Credit (Virtual)
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1. From the Navigation pane, expand Transactions, and then click the Wire Transfer transaction.
2. Scan all physical items. If no physical items are necessary, manually enter the Type, Account, Amount, Cash and/or Cash Back information on the transaction tab and then proceed to Step 6.
Note: If you manually enter the Type, Account, Cash and/or Cash Back information on the transaction
tab, the system automatically creates a virtual Deposit ticket and virtual Cash In/Cash Out ticket.
3. Edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.
4. From the Source Capture window, click OK.
5. Verify the transaction tab populated with the correct information.
6. Type the Customer/Originator, Beneficiary, and Beneficiary Bank information, and then click OK.
7. To print the Wire Transfer form, click Yes.
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8. From the Name of the Printer list, select the appropriate printer, in the Number of Copies field, type the number of copies to print, and then click OK.
9. Review the form before printing.
Definitions
Type
Select how the Wire Transfer is funded.
1 – None - Funded by Cash.
2 – Demand - Transferring funds from an existing demand deposit account.
3 – Savings - Transferring funds from an existing savings account.
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Account
Account number where the funds for the Wire Transfer are located.
Amount
The amount of funds for the Wire Transfer coming from the account. If the amount entered is greater than the current balance of the account, the amount appears in red font indicating there is not enough funds in the account.
Cash
Amount of cash received from the customer for the Wire Transfer.
Checks
Total amount of checks received from the customer for the Wire Transfer.
Total
Displays the total amount of the Wire Transfer.
Customer/Originator Section
Name
Name of the Customer/Originator sending the funds.
Note: Press Ctrl+F1 in the Name field to view a list of past Customers/Originators entered into the Wire
Transfer transaction. Tab out of the field to populate the rest of the Customer/Originator
information.
Addr
Address of the Customer/Originator sending the funds.
TIN
Customer’s/Originator's Tax Identification Number.
CSZ
The city, state, and ZIP Code of the Customer/Originator.
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Beneficiary Section
Name
Name of the person who is receiving funds from the Customer/Originator.
Note: Press Ctrl+F1 in the Name field to view a list of past Beneficiaries entered into the Wire Transfer
transaction. Tab out of the field to populate the rest of the Beneficiary information.
Addr
Address of the person receiving funds from the Customer/Originator.
Acct
Account number of the person receiving funds from the Customer/Originator.
CSZ
City, State and ZIP Code of the person receiving the funds.
Beneficiary Bank Section
BSN
Bank Short Name receiving the funds.
Note: Press Ctrl+F1 in the BSN field to view a list of past Beneficiary Banks entered into the Wire
Transfer transaction. Tab out of the field to populate the rest of the Beneficiary Bank information.
Addr
Address of the financial institution receiving funds from the Customer/Originator.
ABA
ABA Number of the financial institution receiving the Wire Transfer.
Name
Full name of the financial institution receiving the funds.
CSZ
City, State, and ZIP Code of the financial institution receiving the funds.
Comments
Enter any comments relating to the Wire Transfer.
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Close Account Used to close a demand deposit, certificate, savings, loan, or passbook savings account with funds given as cash, check, or transferred into a demand deposit, certificate, savings, loan, or passbook savings account.
Scanned On Us Checks within the Close Account transaction do not memopost to their corresponding accounts. To memopost On Us Checks, process the transaction using the Split transaction.
Note: The Close Account transaction cannot be reversed. In addition, the Close Account transaction
does not officially close the account. A close account transaction code must be added to the
physical or virtual ticket for further processing to officially close the account.
Note: Shortcut Key = C
Possible Item Types within this Transaction
1 DDA CLS Credit, CD CLS Credit, SAV CLS Credit, Loan CLS Credit, DDA CLS Debit, CD CLS Debit, SAV CLS Debit, or Loan CLS Debit
1 DDA Credit, CD Credit, SAV Credit, Loan Credit, DDA Debit, CD Debit, SAV Debit, or Loan Debit
999 On Us Check and Transit Check
1 Cash Out (Virtual)
1 Cash In (Virtual)
1. From the Navigation pane, expand Transactions, and then click the Close Account transaction.
2. Select the type of account from the list, and then in the Account field, type the Account number.
Note: If necessary, press Ctrl+F1 to open the Customer Lookup window to perform a search.
3. If the closing balance is positive, select the Pay As method from the list. If the closing balance is negative, collect the funds by way of cash and/or checks from the customer.
Note: If “1 – Cash” is selected as the Pay As method, verify the amount in the Back field is correct, and
click OK.
Note: If “2 – Cashier’s Check” is selected as the Pay As method, verify the amount in the Back field is
correct, type the GL/DDA account number of the Official Check in the To Account field or press
Ctrl+F1 to open the Account Number window to perform a search. Click OK on the transaction
tab. From the Check dialog box, enter the appropriate information for all the Official Checks, and
then click OK. Print the Official Checks, remove the Bank Credit Copies, and then scan to
complete and balance the Close Account transaction.
Note: If “3 – Transfer” is selected as the Pay As method, verify the amount in the Back field is correct,
and scan all physical items. If no physical items are necessary, manually enter the To Type and
To Account information on the transaction tab to create virtual tickets and click OK.
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Definitions
Type
Type of account closing.
1 – Demand
2 – Certificate
3 – Savings
4 – Loan
5 – Passbook Savings
Account
Account number closing.
Pay As
Select how to pay out the account.
1 – Cash - The remaining funds in the account is paid to the customer in cash.
2 – Cashier’s Check - The remaining funds in the account is paid to the customer with a Cashier’s Check.
Note: When selecting this option, verify the Print Check check box is selected before scanning physical
items and/or clicking OK.
3 – Transfer - Transfer the funds to a different account.
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Cash
Amount of cash received from the customer.
Check
Total amount of checks received from the customer.
Back
Amount of funds given to the customer.
Note: When closing a demand deposit, certificate of deposit, or savings account, the closing/redemption
amount defaults in to this field.
To Type
Select the type of account the funds will transfer to.
1 – Demand
2 –Certificate
3 – Savings
4 – Loan
5 – Passbook Savings
To Account
Account number to transfer the funds to.
Print Check
Select this check box to print a Cashier’s Check.
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Currency Exchange The Currency Exchange option allows tellers to perform foreign currency exchanges.
No physical items are scanned within this transaction. The system automatically creates a virtual Cash In, virtual Cash Out and virtual general ledger credit or debit ticket after you click OK. The Currency Exchange rates are set up on the Currency Exchange tab in Parameters.
Note: Shortcut Key = X
Possible Item Types within this Transaction
1 GL Credit or GL Debit (Virtual)
1 Cash In (Virtual)
1 Cash Out (Virtual)
1. From the Navigation pane, expand Transactions, and then click the Currency Exchange transaction.
2. In the From field, select the country where the currency is from.
3. In the To field, select the country of the currency the customer wants.
4. In the Amount field, type the amount of the Currency Exchange, also known as the amount received from the customer.
5. Type all other necessary information, and then click OK.
Note: The Total field displays the amount of the transaction after the currency has been converted or
exchanged, also known as the amount disbursed to the customer.
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Funds Avail Deposit This option accepts a deposit into a demand, certificate, or savings account but only allows a portion of the deposit to be immediately available to the customer.
The Funds Avail Deposit functions like a regular Deposit transaction with the exception of the Available field. When cash is included within a Funds Avail Deposit, the amount of cash must be added to the Available field in order for it to be immediately available to the customer.
Scanned On Us Checks within the Funds Avail Deposit transaction do not memopost to their corresponding accounts. To memopost On Us Checks, process the transaction using the Split transaction.
Note: Shortcut Key = F
Possible Item Types within this Transaction
1 DDA Credit, CD Credit, or SAV Credit
999 On Us Check and Transit Check
1 Cash In (Virtual)
1 Cash Out (Virtual)
1 Fee Credit (Virtual)
1. From the Navigation pane, expand Transactions, and then click the Funds Avail Deposit transaction.
2. Scan all physical items. If no physical items are necessary, manually enter the Type, Account, Cash and/or Cash Back information on the transaction tab and proceed to Step 7.
Note: If you manually enter the Type, Account, Cash and/or Cash Back information on the transaction
tab, the system automatically creates a virtual Deposit ticket and virtual Cash In/Cash Out ticket.
3. Edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.
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4. If necessary, use the Cash In, Cash Out, and/or Insert buttons to create virtual tickets on the Source Capture window.
5. From the Source Capture window, click OK.
6. Verify the transaction tab populated with the correct information.
7. Type the total amount of funds to be immediately available to the customer in the Available field, and then click OK.
Note: When Cash is included within the Funds Avail Deposit, the amount of cash must be added to the
Available field in order for it to be immediately available to the customer.
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Print Balance Tellers can print the balance receipt for a demand deposit, savings, or passbook savings account.
The Print Balance option is also available in the Deposit and Withdrawal transactions as well as when processing a Deposit or Withdrawal within a Split transaction.
Note: Shortcut Key = P
1. From the Navigation pane, expand Transactions, and then click the Print Balance transaction.
2. Select the Type of account from the list, type the Account number, and then press Enter to populate the account information into the Inquiry Panel.
Note: If necessary, press Ctrl+F1 to open the Customer Lookup window to perform a search.
3. If the correct account was selected, click OK to print the receipt.
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Inquiry
The Inquiry menu contains options for inquiring on accounts.
Note: Integrated Teller must be initiated from Navigator to use the Inquiry function.
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Daily
Balance Cash Tellers can use the Balance Cash option to balance the teller’s drawer at any time.
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Denominations entered by tellers are saved. This information appears the next time the teller accesses Balance Cash during the current session. If the teller continues to perform transactions, the Short/Over amount may change based on the teller's total cash, however the denominations stay the same.
After clicking OK, the denominations entered can be viewed in the Transaction List and also appears on the Daily Transaction Report.
Definitions
Loose
For each denomination, type the dollar amount of bills and coins that are not bundled. Or type the total number of bills and press the * key to calculate the total dollar amount.
Bundle
For each denomination, type the dollar amount of bills and coins that are bundled together. Each denomination is bundled when a specific dollar amount is reached. Or type the total number of bills and press the * key to calculate the total dollar amount. If tellers do not know the amount that denominations are bundled in, press 1* to view the amount.
Short/Over
Displays the amount the teller drawer is short or over. This amount changes as amounts are entered.
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Total
Displays the total amount entered in the Cash Assist window.
Clear
Removes any denominations that have been entered by the teller during their current session.
Click to print the amounts entered to the journal tape.
Till
Displays the amounts of each denomination the Till should have.
OK
Saves and prints the amounts entered to the journal tape.
Cancel
Clears the denominations that have been entered and exits the Balance window.
Tip: The following are additional ways to count cash.
o Add bills and coins by pressing + or - directly within the Cash, Cash Back, Amount, Loose, and Bundle fields.
o From any field, press Ctrl+F1 to open the In-Place mode Calculator.
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BSA Unassigned The BSA Unassigned option displays the assigned and unassigned items that met BSA reporting requirements. From this option tellers may also complete the customer information on unassigned items or modify it for those already assigned. Items are viewable back to the last purge date. If a teller has unassigned items in the list, they are prompted to complete their BSA items before performing Close Day.
Definitions
Starting Date
Enter the date to start searching for BSA information.
Ending Date
Enter the date to stop searching for BSA information.
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Show Assigned
Select to display all BSA items including previously assigned items.
OK
Displays the BSA item selected on the screen.
Cancel
Closes the BSA List window.
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Close Day Tellers use the Close Day option at the end of the day to balance their till, adjust till totals, create virtual Over/Short tickets, and close the last batch of work. This option should only be used to close down for the day or switch to Next Day processing. This option ends the current day’s CTR tracking for the teller, and begins tracking for the next day.
Any values entered in the fields are saved for the current session when Cancel is selected. Any values entered in the fields are lost when the teller exits Integrated Teller.
Note: Close Day cannot be reversed. Once the teller clicks OK on the Close of Day window, the Teller
ID is now processing on the Next Day’s business.
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Close Day Warnings
If the teller tries to perform Close Day earlier than the Run Before time set on the General tab in Parameters, a warning message displays to verify Close Day should be performed early.
If the teller tries to exit Integrated Teller after the Signoff After time set on the General tab in Parameters, a warning message displays asking the teller to complete Close Day.
All transactions are required to be Captured or Printed before performing Close Day. If the teller attempts to Close Day with Uncaptured Items, a warning message displays asking the teller to capture missing items.
Click Yes to open Uncaptured Items, or click No to perform Close Day.
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Auto Balance
If the Auto Bal Close Day option is selected on the Defaults or Teller tabs in Parameters, the tellers can automatically balance their cash using the stored till amounts.
Over/Short
If the teller is over or short in their tills, the system automatically creates two virtual tickets after clicking OK on the Close of Day window. The virtual Over/Short general ledger ticket contains the account number configured in Image Capture Parameters.
If the Over/Short amount exceeds the Limits set on the Defaults or Teller tabs in Parameters, a Supervisor Override request appears.
After the Supervisor Override is accepted, the teller’s till total adjusts accordingly.
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Close Day Complete
Once the teller is in balance, a Close Day Complete message appears. The teller is asked to switch to Next Day Processing, or signoff of Integrated Teller.
Select Yes to signoff of Integrated Teller, or select No to switch to Next Day Processing.
If you select No, Next Day appears in the status bar in the lower portion of the Integrated Teller window. All transactions processed from that point forward are considered Next Day items.
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CTR Forms CTR Forms lists the ID numbers that met or exceeded the CTR minimum established on the CTR tab in Parameters, and requires a Currency Transaction Report to be filed. After conducting a cash transaction, messages may display in the lower right corner of Integrated Teller alerting the teller a CTR was created or updated.
CTR Created
Appears when a conductor is not entered into the TIN field of a transaction, or when the conductor entered is not missing any required information.
CTR Updated
Appears when a conductor is not entered into the TIN field of a transaction, or when the conductor entered is not missing any required information and the transaction updates a CTR that had already been created from a previous transaction.
When a conductor is entered in the TIN field of a cash transaction that requires additional information to meet the Financial Crimes Enforcement Network (FinCEN) reporting requirements, the Currency Transaction Reporting page appears after selecting OK. The teller is prompted to enter the missing required information.
If changes were made, click Save. Or to close the tab and complete the CTR later, click Close.
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Status Indicators
The Status indicators display in the Status column to quickly determine the status of each CTR.
Definitions
Incomplete
Indicates all required fields are not populated.
Complete
Indicates all required fields are populated and the CTR is ready to be submitted.
Submitted
Indicates the CTR has been submitted to FinCEN.
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Selection Criteria Section
Business Date
Select the range of dates to include in the search.
Cash Amount
Select the range of cash amounts to include in the search.
ID Type
Select the ID type to include in the search.
Status
Select the CTR statuses to include in the search.
Search
Click this button to search for CTRs that meet the criteria entered.
Submitted
Click to change the status of the CTR to Submitted. This button is available only when Utilize CTR File Build is not selected in the CTR tab in Parameters. This is used to change the status of the CTR to Submitted after the CTR is printed and entered in FinCEN.
Click to refresh the list or cancel the search and reset the search criteria back to the default
settings.
Click to print a list of the CTRs included in the grid.
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To view a CTR:
Double-click the Name record, or highlight and press Enter.
The CTR displays in a new tab.
Part I Person Involved in Transaction
Part I of the CTR lists the persons involved in the CTR. The fields required by FinCEN and your financial
institution are marked with a red asterisk. The Incomplete icon appears on the tab, next to the record that is not complete.
To display information for a person or entity, double-click the name, or highlight and press Enter.
To print the CTR information, click Print.
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Definitions
Include in CTR
Select this check box to include the Name record in the CTR.
Person Involved Type
Select the check box for the involvement type. Only one option may be selected.
Multiple Transactions
Select this check box if there are multiple transactions for the CTR.
Entity
Select this check box if the CTR is for an entity.
Individual's Last Name or Entity’s Legal Name
Type the last name of the person or the legal name of the entity.
Note: To manually add an individual or entity to the CTR, press Ctrl+F1 to open the Customer Lookup
window to perform a search. To add a non-customer, press Ctrl+F2 to open the Non-Customer
Lookup window. When the individual or entity is selected, the information automatically populates
the rest of the fields.
First Name
Type the first name of the individual. This field is not available if the Entity check box is selected.
Gender
Select the gender of the individual. This field is not available if the Entity check box is selected.
Middle Name
Type the middle name of the person.
Suffix
Type the suffix for the individual or entity.
Alternate Name
Type the alternate name of the individual or entity.
NAICS code
Type the NAICS code for the individual or entity.
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Occupation
Type the occupation of the individual or entity.
Country
Type the country of the individual or entity.
Address
Type the street address of the individual or entity.
City
Type the city of the individual or entity.
State
Select the state of the individual or entity.
ZIP/Postal Code
Type the ZIP Code of the individual or entity.
TIN Type
Select the TIN Type for the individual or entity.
TIN
Type the SSN/TIN, EIN, or Foreign TIN of the individual or entity.
Date of Birth
Type the date of birth of the individual. This field is not available if the Entity check box is selected.
Contact Phone
Type the phone number of the individual or entity.
Ext.
Type the phone extension of the individual or entity.
Email Address
Type the email address of the individual or entity.
Form of identification used to verify identity
Select the check box of identification type used to verify the identity of the individual or entity. Only one option can be selected.
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Number
Type the identification number of the identification used to verify the individual or entity.
Issuing Country
Select the issuing country of the identification used to verify the individual or entity.
Issuing State
Select the issuing state of the identification used to verify the individual or entity.
Cash in amount for individual or entity listed
Type the Cash In amount for the individual or entity.
Cash In Accounts
Type the Cash In accounts used in the transaction.
Cash out amount for individual or entity listed
Type the Cash Out amount for the individual or entity.
Cash Out Accounts
Type the Cash Out accounts used in the transaction.
Save
Click to save the CTR record.
Cancel
Click to cancel changes to the CTR record.
Next
Click to view the Part II tab.
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Part II Amount and Type of Transaction(s)
Part II reports the amount and type of transactions that make up the CTR. The fields required by
FinCEN and your financial institution are marked with a red asterisk. The Incomplete icon appears on the tab when the record is not complete.
Definitions
Type of Filing
Click the check box of the type of filing for this CTR.
Business Date
Select the business date of the CTR.
Transaction Type
Click the check boxes for the applicable transaction types.
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Foreign Cash In Section
Foreign Cash In
Type the amount of foreign Cash In for this CTR.
Foreign Country
Select the country for the foreign Cash In.
Foreign Cash Out Section
Foreign Cash Out
Type the amount of foreign Cash Out for this CTR.
Foreign Country
Select the country for the foreign Cash Out.
TOTAL CASH IN
Indicates the total Cash In for the CTR.
TOTAL CASH OUT
Indicates the total Cash Out for the CTR.
Cash In Details Section
Cash In Details
Click to expand.
Deposit(s)
Cash deposits that make up the Cash In.
Payment(s)
Amount of cash payments that make up the Cash In.
Currency Exchange(s)
Amount of currency exchanges that make up the Cash In.
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Purchase of negotiable instrument(s)
Purchase amount of negotiable instruments that make up the Cash In.
Currency received for funds transfer(s) out
Amount of currency received for funds transferred out that make up the Cash In.
Other (specify)
Amount of other Cash In and the description.
Total Cash In Details
Displays the total amount of Cash In Details entered.
Cash Out Details Section
Cash Out Details
Click to expand.
Withdrawal(s)
Amount of cash withdrawals that make up the Cash Out.
Advance(s) on credit
Amount of cash advances on credit that makes up the Cash Out.
Currency Exchanges(s)
Amount of currency exchanges that make up the Cash Out.
Negotiable instrument(s) cashed
Amount of cash from negotiable instruments cashed that make up the Cash Out.
Currency paid from funds transfer(s) in
Amount of cash paid from funds transferred in that make up the Cash Out.
Other (specify)
Amount of other Cash Out and the descriptions.
Total Cash Out Details
Displays the total amount of Cash Out Details entered.
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Previous
Click to view the Part I tab.
Save
Click to save the CTR record.
Cancel
Click to cancel changes to the CTR record.
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Manual CTR The Manual CTR is used to manually enter a CTR outside a transaction.
Part I Person Involved in Transaction
Part I of the Manual CTR lists the persons involved in the CTR. The fields required by FinCEN and your
financial institution are marked with a red asterisk. The Incomplete icon appears on the tab, next to the record that is not complete.
To print the CTR information, click Print.
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Part II Amount and Type of Transaction(s)
Part II reports the amount and type of transactions that make up the manual CTR. The fields required by
FinCEN and your financial institution are marked with a red asterisk. The Incomplete icon appears on the tab when the record is not complete.
Note: For additional information, refer to the CTR Forms topic of the Daily section in this training guide.
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Start Break The Start Break option can lock Integrated Teller while the teller is away from their workstation.
Type the password to end the break. When the correct password is entered, the system logs the ending time of the teller’s break.
The teller's breaks can be monitored on the Time Analysis Report.
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Recon Ins and Outs Recon Ins and Outs is a balancing tool for tellers to compare the Integrated Teller transactions to proof items. The Integrated Teller transactions are listed on the left side of the window and the proof transactions are listed on the right side. Integrated Teller will find all matching Integrated Teller/Proof pairs for the Reconcile Date selected and check any matching transactions.
To view only the unreconciled transactions, click the Unreconciled button.
The remaining transactions are either Integrated Teller transactions that have not made it to proof or proof transactions that were not entered in Integrated Teller. Double-click on items in the Integrated Teller transaction list to view additional details about the transaction.
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Uncaptured Items The Uncaptured Items option allows tellers to go back and capture images for items that were not scanned at the time the transaction was processed and to validate any physical items when sending a transaction to Branch Source Capture. A teller can also view and capture another teller's Uncaptured Items when the Universal Capture option is selected on the Defaults or Teller tabs in Parameters. This enables one teller to capture the transactions of multiple tellers.
The transaction is captured within Branch Source Capture and added to the Total Printed total in the Image Capture Balancing Report.
Note: If the transaction involves cash, the teller must handwrite a physical Cash In and/or Cash Out
ticket to scan with the transaction in Branch Source Capture.
1. Highlight the appropriate transaction, and then click Print.
2. To send to Branch Source Capture, click Yes, or to cancel, click No.
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Capture
The transaction is captured within Integrated Teller and added to the Total Captured total in the Image Capture Balancing Report.
1. Highlight the appropriate transaction, and then click Capture.
The Capture Items window appears.
2. Load the items into the scanner, and then edit all misreads on the Source Capture window. If the Source Capture window does not appear, click the SC button to view the items.
3. After all items are captured and edits complete, select the Create Virtuals button on the Source Capture window to automatically populate all the transaction’s virtual tickets to balance the transaction.
The transaction is removed from the Uncaptured Items list.
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Possible Scenarios when Capturing Transactions
The Captured amounts equal the Transaction amounts. Click OK to the Capture window and the transaction is removed from the Uncaptured Items list.
The Captured amounts do not equal the Transaction amounts, but the Cash In and/or Cash Out amounts are the same.
Example: The total amount of Checks originally entered on the transaction tab does not equal the total
amount of Checks scanned. In this scenario, the following message appears:
Note: When the teller clicks OK, the original transaction is reversed, a new transaction is written, and
the captured images are sent to the Store & Forward Server.
The Captured amounts do not equal the Transaction amounts, and the Cash In and/or Cash Out amounts are different. In this case, the following message appears:
Note: The transaction must be reversed from the Transaction List and processed with the correct cash
amounts.
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Tools
Bond Calculator Inquiry The Bond Calculator Inquiry allows tellers to enter the Series, Denomination, and Issue Date of any bond to determine its current redemption value and interest.
To calculate the Value and Interest, select the Series from the list, select the denomination from the list, type the Issue Date, and then click Add.
To remove any bonds, select the bond from the list, and then click Delete.
To print the bond information to the journal tape, click Print.
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Calculator
Stand-Alone Mode
Opening the Calculator through the Tools menu does not assign the amount within a specific transaction and the calculation cannot be retrieved through the Transaction List. The Calculator tape can be printed to the journal printer by clicking the “P” button on the caluclator. You can also press the “P” key.
In-Place Mode
Opening the Calculator by pressing Ctrl+F1 in any Cash, Cash Back, or Amount field assigns the amount to the field and can be retrieved by viewing the transaction details in the Transaction List.
Note: The Calculator can calculate negative results when opened from the Tools menu. However, if the
Calculator is used in-place within a transaction, it will not return a negative value in an amount
field and instead return $0.00.
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Find The Find option searches the Transaction List for specified transactions. When searching for a transaction using Find, only those transactions since the last purge date display within the Find Transaction window.
The fields in the top portion of the window are used to narrow the search. Click an arrow to select the criteria for the search. After an option is selected, the necessary fields open enabling tellers to enter the search criteria. Leaving any of these fields blank selects all transactions from the field group.
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Definitions
Find Now
Searches for transactions that meet the criteria listed above.
Stop
Stops the current search.
Details
View details of the highlighted transaction.
Reprints tickets for the highlighted transaction.
Reverse
Reverses the highlighted transaction.
Note: Transactions processed prior to the last Close Day cannot be reversed.
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OFAC Search To assist with OFAC compliance, Integrated Teller streamlines the process of comparing customer data against the Specially Designated Nationals (SDN) database, which lists the names of individuals and organizations suspected of illegal activities. Tellers can request an SDN list comparison directly from their workstations, and a list of possible matches is returned instantly, providing the information needed to determine whether the transaction should proceed.
The OFAC Search can be opened in a transaction, or selected from the Tools menu or the top Toolbar to conduct a search independent of a transaction. If the search is conducted independently, no reject messages are sent to warn of a Positive OFAC Match.
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Print Envelope The Print Envelope option prints an address on an envelope. This option can also be accessed from the top Toolbar.
1. From the Module list, select the type of account.
2. Type the Account Number or press Ctrl+F1 to open the Customer Lookup window to perform a search.
3. Tab or click out of the field to populate the address information for the customer.
4. Click OK.
Note: All fields can be modified after the address information populates. When the database is
disconnected, and for non-customers, manually type the address using the five available lines.
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Print Last The Print Last option reprints tickets from the last transaction accepted. This option can also be accessed from the top Toolbar.
Select the check boxes of the items to reprint, and then click OK.
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Stop Pay The Stop Pay option sets up and maintains Stop Payments in Navigator.
Note: Integrated Teller must be initiated from Navigator to use the Stop Pay feature. The teller must
also have the proper SCM Security rights.
1. From the Navigation pane, expand Tools, and then click Stop Pay.
2. Select the Type of account for which to add a Stop Payment.
3. Type the Account number or press Ctrl+F1 to open the Customer Lookup window to perform a search.
4. To populate the account information into the Inquiry Panel, click OK.
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4. If the correct account was chosen, click OK again to open the Premier tab.
5. Enter the Stop Pay information, and then click Submit.
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Hold The Hold option establishes and maintains Hold records.
Note: Integrated Teller must be initiated from Navigator to use the Hold feature. The teller must also
have the proper SCM Security rights.
1. From the Navigation pane, expand Tools, and then click Hold.
2. Select the Type of account for which to place a Hold.
3. Type the Account number or press Ctrl+F1 to open the Customer Lookup window to perform a search.
4. To populate the account information into the Inquiry Panel, click OK.
5. If the correct account was chosen, click OK again to open the Notice of Delayed Availability window.
Note: The Notice of Delayed Availability window does not place the Hold in Navigator. The information
within this window prints on a form to be given to the customer. Refer to Step 9 for Steps on
placing the Hold in Navigator.
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6. Select the reason(s) the hold is being placed on the account in the Hold Reason section.
7. From the Hold Details section, enter the Hold Amount, and then from the Funds Available list, click the arrow to access a calendar to enter the date.
8. To open the Premier tab, click Save.
9. Enter and verify the Hold information, and then click Save to place the hold.
10. Right-click the Search tab and click Close.
11. To print the Notice of Delayed Availability form for the customer, from the Name of the Printer list, select the appropriate printer, and then click OK.
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Reverse Last The Reverse Last option reverses the last transaction accepted, and can also be accessed from the top Toolbar.
Click Yes to reverse the transaction, or No to cancel.
Note: In Parameters under the General tab, administrators determine if tellers should print reversal
tickets. For those printers able to validate tickets, administrators can choose Prompt for Printing,
Always Print, or Never Print.
The following message appears when the Parameter is set to Prompt for Printing or Always Print.
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Till Totals The Till Totals option displays the amount of each denomination the till should have, and is only available when Display Cash Assist is enabled on the Defaults or Teller tabs in Parameters.
To print the Till Totals to the journal tape, click Print.
To exit, click OK.
Reports Fiserv
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Reports
The customized reports available in Integrated Teller provide up-to-date transaction and productivity information collected from across your financial institution. More than a dozen predefined reports are available for data analysis by date, teller, teller group, branch or region, and can be scheduled for automatic archival.
Parameters Fiserv
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Parameters
Definitions
Parameters
Used to set up all aspects of Integrated Teller.
Password Settings
Used to specify password requirements and restrictions for tellers and supervisors.
Signature Device
Used to indicate when a customer signature is automatically requested during a transaction. The signature is then attached to the virtual image.
Note: For additional information, refer to the Premier Integrated Teller Supervisor guide.
Vault Fiserv
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Vault
Tellers use Vault to access a vault till in conjunction with their current till. Multiple tellers can have access to the vault; however, only one teller can be logged in to a specific vault at a time. Cash Assist is always enabled when a teller is in the Vault option.
Note: Using Vault Mode is not recommended for Teller Source Capture clients. Vaults, ATMs, and Coin
Machines have their own Teller ID to log on and process transactions within the Integrated Teller
module.
Image Capture Fiserv
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Image Capture
Configure The Configure option enables or disables Image Capture, and ends the current batch of work.
Force Close Batch The Force Close Batch option closes a batch left open on a teller workstation. Force Close Batch is only available when connected and restricts tellers and supervisors to only close batches at their designated branch.
Select the Teller ID of the batch still open, and then click OK.
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Next Day Tellers can use this option to switch a station to next day processing. All transactions processed on the workstation from that point forward are considered Next Day items.
Parameters The Parameters option sets up all aspects of Teller Source Capture.
Note: For additional information, refer to the Teller Source Capture Workstation Implementation
Integrated Teller guide.
Reconciliation The Reconciliation option is used to view batch statuses and compare Debit/Credit Amounts between the Store and Forward (SAF) Server and Integrated Teller. Batches and transactions appear in red when the amounts do not match. Reconciliation is not available when disconnected from the Store and Forward Server and/or the core.
1. Verify the Business Date, Branch, and Teller number are correct.
2. To display the Debit/Credit Amounts from the Store and Forward Server and Integrated Teller, click Include Details, and then click Submit.
Note: The amount of time it takes to display information from the Store and Forward Server depends on
the number of batches and the number of transactions.
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3. To view the transactions within a batch, highlight the batch, and then press Enter or double-click the batch. The transaction information displays in the lower portion of the window.
Definitions
Status
Open – The batch has not been closed by the Integrated Teller system.
Closed – The batch has been closed by the Integrated Teller system but the Store and Forward Server has not sent the batch to the Consolidation Server.
Processed – The batch has been closed by the Integrated Teller system and the Consolidation Server has received the batch from the Store and Forward Server.
Passbook Fiserv
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Passbook
Configure The Configure option establishes the passbook printer.
Select the Printer Name and Printer Model from the lists, and then to save the settings click OK.
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Passbook Printing The Passbook Printing option either updates a passbook for a customer or allows tellers to completely reprint all of the passbook information.
To print the passbook information, click OK.
To exit the window without printing, click Cancel.
Definitions
Account
Type the account number of the passbook.
Print Option
Select the print option to use.
1 – Update
2 – Reconstruct by Date
3 – Reconstruct All
Print Date
Enter the range of dates for which to print the passbook information.
Passbook Balance
Type the balance of the passbook.
Row Number
Type the row number where the printing should begin.
Name
Select the passbook as defined on the Passbooks tab in Parameters. This determines where the fields print on the passbook.
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Manual Print Tellers can use this option to correct transactions that may have been input incorrectly in Integrated Teller. All transactions printed with the Manual Print option appear in all capital letters to denote that the item was manually printed by the teller and may not be reflected in the history.
1. Manually type the information to print on the passbook.
2. To print the passbook information, click OK, or to exit the window without printing, click Cancel.
Definitions
Row Number
Type the row number where the printing should begin.
Name
Select the passbook as defined on the Passbooks tab in Parameters. This determines where the fields print on the passbook.
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Cover Tellers can use this option to print headers or passbook covers.
To print the passbook information, click OK
To exit the window without printing, click Cancel.
Definitions
Account Number
Manually type the account number of the passbook or press Ctrl+F1 to open the Customer Lookup window to perform a search.
Note: Tab out of the field to automatically populate the customer’s account information.
Text
Manually type the text to be printed in the passbook using the five available lines.
Passbook
Select the passbook as defined on the Passbooks tab in Parameters. This determines where the fields print on the passbook.
Row Number
Type the row number where the printing should begin.
Ignore Top Margin
Select this check box if the passbook cover or header information should print further up on the passbook than how it is defined in Parameters. If tellers select this field, printing begins at the top of the passbook.
File Fiserv
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File
Definitions
Information from the active Inquiry tab prints. A print preview of the information displays.
Clear Logon
Unlocks teller log on records that have become locked. Can clear the log on records for a single teller or for a range of tellers. This option is not available offline.
Password
Clear Teller Password – Clears a teller's password. This option blanks out the teller's password and sets the invalid attempts count to zero. The teller is required to change their password the next time they sign in to Integrated Teller or one of the Teller modules. This option is not available offline.
Clear Invalid Attempts – Resets a teller's invalid attempts count to zero after they have exceeded their maximum number of attempts set in their Teller Parameter and have become locked out of Integrated Teller or any of the Teller modules. This option is not available offline.
Online
Switches the teller between online and disconnected processing. When this option is checked, the teller is connected and working online with the core software. The accounts are validated and memoposted where applicable.
When there is no check mark, the teller is working offline (disconnected). “Offline” displays in the status bar in the lower portion of the Integrated Teller window. All transactions posted in disconnected mode are memoposted when online is selected. Inquiry information displays but the transactions are not memoposted.
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Connect
Indicates if Integrated Teller and the core software are communicating. When this menu option contains a check mark, Integrated Teller and the core software are communicating. When there is no check mark, Integrated Teller and the core software are not communicating. This condition may occur if the network is down.
“Disconnected” displays in the status bar in the lower portion of the Integrated Teller window. When disconnected, accounts are not validated; inquires, signatures and photos are not available; and transactions are not memoposted. When the teller is reconnected, Integrated Teller synchronizes with the core software. All transactions entered when disconnected are force posted to the core software when reconnected.
Exit
To exit Integrated Teller, either click File, and then click Exit, or click the X in the upper right corner of the
Integrated Teller window.
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View
Transaction List The Transaction List option displays a listing of all transactions performed by the teller during the current business day.
To access the Transaction List:
From the View menu, click Transaction List or press F12.
To sort the columns:
Click the column headings.
Example: To group like transactions together, click the Type column heading. The list appears in
alphabetical order or vice versa by clicking Type again. Click the Amount column to sort from
lowest to highest and vice versa by clicking Amount again.
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Definitions
Status
This column displays the current status of each transaction.
Example: A status of Cleared represents the transaction has memoposted and cleared to the core. A
status of Supervisor or Teller Override indicates an override was required for that particular
transaction. When a teller reverses a transaction, the status changes from Cleared to
Reversed. When Integrated Teller is offline and transactions are processed, the status
appears as Cleared Offline. Once the system is back online, the transactions memopost and
clear to the core which in turn changes the status to Cleared.
Items
This column displays whether transactions were Captured, Printed, or are currently Uncaptured.
Captured – The transaction was captured within Integrated Teller.
Printed – The transaction does not contain any images, such as Print Balance, a reversed transaction, and/or the transaction was sent to Branch Source Capture.
Uncaptured – The transaction is currently in the Uncaptured Items list.
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Details The Details option displays the details of a transaction from the Transaction List. This option is only available when the Transaction List is the active tab in Integrated Teller.
To view details, use one of the following methods:
Double-click the transaction.
Or
Highlight the transaction, and then press Enter or the plus sign [+] key.
Or
Highlight the transaction, and then from the View menu, select Details.
Note: The details vary depending on the type of transaction.
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To view additional details of the transaction:
Double-click a line such as Checks, Cash Assist In/Out, Cash Calculator In/Out, Money/Cashier/Certified, and Bond List.
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Filter The Filter option determines the transactions that display in the Transaction List. This option is only available when the Transaction List is the active tab in Integrated Teller.
Select the check boxes for the transactions to display, and then click OK.
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Reversal The Reversal option reverses a transaction from the Transaction List. This option is only available when the Transaction List is the active tab in Integrated Teller.
Note: If a batch of work has a status of Closed in the Reconciliation tab, transactions can no longer be
reversed. Only transactions from an Open batch can be reversed.
To reverse a transaction, use one of the following methods:
1. Open the Transaction List, highlight the transaction and then press F11.
2. To complete the reversal of the transaction, click Yes, or to cancel, click No.
Or
1. Open the Transaction List, highlight the transaction, and then from the View menu, select Reversal.
2. To complete the reversal of the transaction, click Yes, or to cancel, click No.
Note: In Parameters under the General tab, administrators determine if tellers should print reversal
tickets. For printers able to validate tickets, administrators can choose Prompt for Printing, Always
Print, or Never Print. The following message displays when the Parameter is set to Prompt for
Printing or Always Print.
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Print Duplicate
The Print Duplicate option reprints tickets from a transaction. This option is only available when the Transaction List is the active tab in Integrated Teller.
1. Open the Transaction List, select the transaction, and then from the View menu, click Print Duplicate.
2. Select the check boxes for the items to reprint, and then click OK.
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Print List The Print List option prints the Transaction List to the selected printer. This option is only available when the Transaction List is the active tab in Integrated Teller.
1. Open the Transaction List, and then from the View menu, click Print List.
2. To print, select the appropriate printer from the Name of the Printer list, and then click OK.
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Toolbar, Status Bar, Inquiry Panel
Toolbar
Displays or hide the Toolbar. This option only displays if selected from the View menu.
Status Bar
Displays or hide the Status Bar in the lower portion of the Integrated Teller window. The Status Bar displays any system messages such as Low Cash or High Cash, the current date, and the current amount of cash in the Till. This option only displays if selected from the View menu.
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Inquiry Panel The Inquiry Panel displays financial institution-defined information about a customer’s account. Fields can be added or deleted from the Inquiry Panel on the Inquiry tab in Parameters. When a customer’s account number is entered into a transaction and this option contains a check mark, the Inquiry Panel is visible and displays account information to the right of the transaction. When there is no check, the Inquiry Panel is not visible.
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Signature, Photo These options indicate if signature and photo images display when an account is selected during a transaction. These options only display if selected from the View menu. When signature and photo images display in the Inquiry Panel, tellers can click the images to enlarge.
Settings Fiserv
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Settings
Definitions
Configure Printer
Configure the receipt printer to use Document Designer forms.
Configure OPOS Printer
Configure and test the communication to any qualified OPOS printer.
Cash Dispenser Bill Mix
Allows the bill mix on amounts dispensed to be customized.
Configure Dispenser
Conducts a port check and verifies that the cash dispenser is communicating with the PC.
Reset Window Layout
Returns the Integrated Teller window to the default settings.
Auto Close Transaction
When Auto Close Transaction is selected from the Settings menu, the transaction tab closes when the transaction is complete. This setting enables tellers to open only one transaction tab at a time. Multiple tabs may be open, however only one can be a transaction.
Note: It is required this setting always contains a check mark for Teller Source Capture clients.
Help Fiserv
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Help
Contents The Contents option provides access to the Integrated Teller online help system.
About The About option displays information about the current Integrated Teller session.
Closing a Batch Fiserv
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Closing a Batch
All work scanned within Integrated Teller is consolidated into batches throughout the day. It is the responsibility of the teller to determine when to close a batch of work. There are certain procedures a teller may want to follow before closing a batch to ensure transactions within that batch do not need to be reversed. Once a batch is closed, transactions can no longer be reversed.
Step 1
Before closing a batch, tellers may want to balance their cash drawer to ensure no transactions need to be reversed due to a mistake in Cash In or Cash Out.
From the Navigation pane, expand Daily, and then click Balance Cash.
Note: For additional information, refer to the Balance Cash topic in the Daily section in this training
guide.
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Step 2
Before closing a batch, it is important to verify the batch is in balance by viewing the totals using the Reconciliation tool. The goal is to have the SAF Debit/Credit Amount equal the Teller Debit/Credit Amount. All four amounts should match.
If there is a discrepancy, the batch appears in red font. The amounts may not balance and there could be a potential error within a transaction. If there is a transaction out of balance, open the Transaction List, reverse the transaction and redo it before closing the batch.
From the Navigation pane, expand Image Capture, and then click Reconciliation.
Note: For additional information, refer to the Reconciliation topic in the Image Capture section in this
training guide.
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Step 3
Before closing a batch, it is also important to make sure the images were successfully gathered for each transaction. If there is an error within a transaction, the teller is able to reverse the transaction and redo it before closing the batch.
To View the Image Capture Balancing Report:
1. From the Navigation pane, expand Reports, and then click the Image Capture Balancing report.
The Image Capture Balancing window appears.
2. From the Branch list, select a branch.
3. For the Display Batch Details option, select the Yes option button.
4. In the Beginning Teller ID box, type the Teller ID.
5. In the Ending Teller ID box, type the Teller ID.
6. To view, click Preview.
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7. From the Img column, verify the appropriate status of Yes or No is listed.
Definitions
Total Printed
The transaction does not contain any images.
No – If the transaction was sent to Branch Source Capture from the Uncaptured Items list, a status of No is acceptable.
No – If the transaction was not meant to be sent to Branch Source Capture, the images were not gathered successfully and this status is not acceptable.
Note: Open the Transaction List, reverse the transaction, and redo it before closing the batch.
Total Captured
The transaction was scanned and captured within Integrated Teller.
Yes – The images were successfully gathered.
No – There was an issue gathering the images.
Note: Open the Transaction List, reverse the transaction, and redo it before closing the batch.
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Total Uncaptured
The transaction is currently in the Uncaptured Items list and must be Captured or Printed.
No – Because the transaction is currently in the Uncaptured Items list, there are no images for this transaction. A status of No is acceptable until the transaction is either Captured or Printed.
Step 4
After verifying the cash drawer is in balance, the batch totals balance, and the images have been successfully gathered, the batch can now be closed. There are three different options to close a batch. The time of day determines the best way to close a batch.
Option 1
Use this option when closing a batch mid-morning or mid-afternoon. By using this option, the current Integrated Teller session remains open for the teller to continue processing transactions.
1. From the Navigation pane, expand Image Capture, and then click Configure. 2. Click the End Batch button.
Option 2
Use this option when going to lunch or when leaving the workstation for an extended period of time during the day. This option closes the current Integrated Teller session and also closes the current batch of work.
From File, click Exit or click the red X in the upper right corner of Integrated Teller.
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Option 3
Use this option when the teller is ready to close down for the day and switch to Next Day Processing. Performing Close Day closes the last batch of the current business day.
From the Navigation pane, expand Daily, and then click Close Day.
Note: For additional information, refer to the Close Day topic in the Daily section in this training guide.
Balancing Batches Fiserv
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Balancing Batches
At the end of each business day, it is important to balance and verify all batches closed within Integrated Teller have been sent to the Consolidation Server for further processing. This balancing process can be done institution-wide, by branch, or by individual teller. This process involves logging in to Branch Source Capture.
Institution To generate the Image Capture Balancing Report from the Integrated Teller or Supervisor Module:
1. From the Navigation pane, expand Reports, and then click the Image Capture Balancing report.
2. From the Branch list, select All Branches.
3. For the Consolidated option, select the Yes option button.
4. For the Print Totals Only option, select the Yes option button.
5. For the Display Batch Details option, select the Yes option button.
6. To view, click Preview, or to print, click OK.
7. Navigate to the last page of the report, and note the Total Captured amount.
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Definitions
Total Printed
The total Debit and Credit amounts sent to Branch Source Capture.
Total Captured
The total Debit and Credit amounts from Integrated Teller.
Total Uncaptured
The total Debit and Credit amounts of the transactions still listed within Uncaptured Items.
Note: These transactions need to be Captured or Printed before continuing.
To generate the Summary Report from Branch Source Capture:
1. Log on to Branch Source Capture.
2. From the Pending Batches tab, verify there are no Integrated Teller batches.
Note: To search for Integrated Teller batches, in the Work Type box type 255, or in the Capture User
box, type db2admin. Click Search.
Batch Statuses Include:
Loaded – The batch is still open within Integrated Teller or the teller recently closed the batch. If the teller recently closed the batch, wait a few minutes for the status to change.
Pending Review – Deposit Review is currently checking to see if there are any possible duplicates or out of balance transactions. The batch only stays in this status for a few minutes before changing.
Under Review – The batch is now in Deposit Review because there are possible duplicates or out of balance transactions. Log on to Deposit Review, and review the batch.
3. After all batches are cleared from the Pending Batches tab, click the All Batches tab.
4. Search for the Integrated Teller batches.
Note: To search for Integrated Teller batches, in the Work Type box type 255, or in the Capture User
box, type db2admin. Click Search.
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5. Point to Summary Report, and then click Generate PDF Report.
6. Scroll down to the lower portion of the report and verify the Total Captured amount from the Image
Capture Balancing report matches the Totals on the Batch Status Report.
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Branch To generate the Image Capture Balancing Report from the Integrated Teller or Supervisor Module:
1. From the Navigation pane, expand Reports, and then click the Image Capture Balancing report.
2. From the Branch list, select the appropriate branch.
3. For the Consolidated option, select the Yes option button.
4. For the Print Totals Only option, select the Yes option button.
5. For the Display Batch Details option, select the Yes option button.
6. To view, click Preview, or to print, click OK.
7. Navigate to the last page of the report, and note the Total Captured amount.
Definitions
Total Printed
The total Debit and Credit amounts sent to Branch Source Capture.
Total Captured
The total Debit and Credit amounts from Integrated Teller.
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Total Uncaptured
The total Debit and Credit amounts of the transactions still listed within Uncaptured Items.
Note: These transactions need to be Captured or Printed before continuing.
To generate the Summary Report from Branch Source Capture:
1. Log on to Branch Source Capture.
2. From the Pending Batches tab, verify there are no Integrated Teller batches.
Note: To search for Integrated Teller batches, in the Work Type box type 255, or in the Capture User
box, type db2admin. Click Search.
Batch Statuses Include:
Loaded – The batch is still open within Integrated Teller or the teller recently closed the batch. If the teller recently closed the batch, wait a few minutes for the status to change.
Pending Review – Deposit Review is currently checking to see if there are any possible duplicates or out of balance transactions. The batch only stays in this status for a few minutes before changing.
Under Review – The batch is now in Deposit Review because there are possible duplicates or out of balance transactions. Log on to Deposit Review, and review the batch.
3. After all batches are cleared from the Pending Batches tab, click the All Batches tab.
4. Search for the branch’s Integrated Teller batches. In the Customer box, type the Branch Number. Click Search.
5. Point to Summary Report, and then click Generate PDF Report.
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6. Scroll down to the lower portion of the report and verify the Total Captured amount from the Image Capture Balancing report matches the Totals on the Batch Status Report.
Balancing Batches Fiserv
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Teller To generate the Image Capture Balancing Report from the Integrated Teller or Supervisor Module:
1. From the Navigation pane, expand Reports, and then click the Image Capture Balancing report.
2. From the Branch list, select the branch.
3. For the Consolidated option, select the Yes option button.
4. For the Print Totals Only option, select the Yes option button.
5. For the Display Batch Details option, select the Yes option button.
6. In the Beginning Teller ID box, type the Teller ID.
7. In the Ending Teller ID box, type the Teller ID.
8. To view, click Preview or to print, click OK.
9. Navigate to the last page, and note the Total Captured amount.
Definitions
Total Printed
The total Debit and Credit amounts sent to Branch Source Capture.
Total Captured
The total Debit and Credit amounts from Integrated Teller.
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Total Uncaptured
The total Debit and Credit amounts of the transactions still listed within Uncaptured Items.
Note: These transactions need to be Captured or Printed before continuing.
To generate the Summary Report from Branch Source Capture:
1. Log on to Branch Source Capture.
2. From the Pending Batches tab, verify there are no Integrated Teller batches.
Note: To search for Integrated Teller batches, in the Work Type box type 255, or in the Capture User
box, type db2admin. Click Search.
Batch Statuses Include:
Loaded – The batch is still open within Integrated Teller or the teller recently closed the batch. If the teller recently closed the batch, wait a few minutes for the status to change.
Pending Review – Deposit Review is currently checking to see if there are any possible duplicates or out of balance transactions. The batch only stays in this status for a few minutes before changing.
Under Review – The batch is now in Deposit Review because there are possible duplicates or out of balance transactions. Log on to Deposit Review, and review the batch.
3. After all batches are cleared from the Pending Batches tab, click the All Batches tab.
4. Search for the teller’s Integrated Teller batches. In the Site ID field, type the Branch Number + Teller ID. Click Search.
Example: To search for Teller ID 106 at Branch 1, type 1106 in the Site ID box.
5. Point to Summary Report, and then click Generate PDF Report.
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6. Scroll down to the lower portion of the report and verify the Total Captured amount from the Image Capture Balancing report matches the Totals on the Batch Status Report.
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