integrated support service to entrepreneurial projects

INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

The subdirectory of dedicated information serves a support to entrepreneurial projects by means of a multichannel and presence services that IGAPE puts to the service of entrepreneurs with the aims to:

Information

Advice

Process

Telematic Attention Service. Call Center.

www.igape.es

Local Offices- PAITs

through


What is the Telematic Attention Service?

Advantages

It is a propietary Igape service to inform the entrepreneurs and companies in their entrepreneurial projects by means of software tools and telephon calls related by CTI.

•Speeds the answers to companies and optimizes resources. •Allows to have customer’s information automatically.


Methodology

Staff Resources

Attention service through CAS (Customer Attention Service) based in CRM( Customer Relationship Management)

The telephonic and informatic part are related with a CTI (Computer Telephony Integration)

6 Technical teleoperators


How to access?

Attention Timetable

Telephone 902 300 903Email

Fax

Address

[email protected]

981 554 393

Complexo Administrativo San Lázaro, s/n 15703, Santiago de Compostela

Monday to Friday from 8:00 to 22:00h.We have also a permanent consulting voicebox to record your messages when the operators are unavailable or calling after hours.


Information and assesment

Appointment

About all the help and services programmes of Igape. About financial support and grants of other administration offices. About volume and call targets. Information, invitation and applying to informative journals and other events organized by Igape. Making of satisfaction surveys referring to grant programmes and Igape services. Sending of information bulletins.

Logistic support to the Local Offices appointing users that want to be informed by a personal interview.


The Call Center is a remote service

From Igape’s website you can access to a on-line consulting system surveilled by an expert technician.

This is an ideal system to the consulting of the new telematic applying.



The Call Center provides technical assistance. Processing Aid telematics.

The TAS assists to companies and entrepreneurs in the telematic appliance of grant that adapts best to their entrepreneurial project.

System Feedback allows to satisfy the user’s needs by knowledge of his backgroung.

Igape’s website offers to the user:

Information Tools Grant Database Distribution lists


Grants Database


Distribution lists

Service that allows to receive in your own e-mail news and reminders related to Igape.

Allows information reach on time and form performed in real time.

Web subscription


IGAPE Local Offices -PAITs: Enterprise Constitution - What are they for?

General information of Igape activities and grants that State Administrition issue to enforce the enterprise activity. Telephonic assistance to inform about grants to entrepreneurial projects ant to entrepreneurs.Personal attention with possibility of appointment.Administrative record.Actions about the grants applied in Igape. Broadcast and divulgative actions of the grants programmes of Igape in its enviroment, participation in round tables, informative journals and entrepeneurs meetings. Open to suggestions and concerns Reseach and study about the impact of the institute’s actions. Commisioning of new companies through PAITs


IGAPE’s Local Offices-PAITs: Enterprise Constitution – Where are located?

The Local Offices of IGAPE are seven and are located in:


What formalities allow to do?A CoruñaLugoOurensePontevedraFerrolVigoSantiago

PAITs - IGAPE Administrative Simplifications in one act-procedure

Constitution Procedures Commisioning Procedures

NotaryCentral

Companies Registry

Provincial Companies

RegistryTaxes Social Security

Payments

− Negative certification of social denomination−Public deed of constitution and statutes −Grant a public deed before a notary− Apply in Companies Registry

− Tax payment− Census declaration of commisioning− VAT number solicitude.− Apllication in the Social Security with a opening of an account of payment.− Application of partners and laborers.


FunctionsInform about the characteristics of the SNLE (legal frames, mercantile aspects, tax advantages, accounting assets, tramitation systems, applying laws…) and other jury forms in the mercantile laws.

Making of applying to the constitution of enterprises with the legal form of SNLE, by means of the telematic applying system developed by DGPYME and using the Unique Electronic Document (UED).

Information about public grants to the enterprises applying to the project.

Integral assesment to the potentially entrepreneurs with the Igape available tools.


Advantages Speed up the administrative appliances and reducing times for the creation and commisioning of an enterprise.Simplify the constitution appliances and commsioning in an unique telematic manner. Avoids displacements for making the appliances. Saves the paper applications.

Goverment plans to extend the telematic appliance to the traditional Limited Society.


CONSTITUTION IN DIFFERENT EUROPEAN COUNTRIESCONSTITUTION IN DIFFERENT EUROPEAN COUNTRIES

MEDIUM TERM

CONTACT POINTS

FORMS

AUTHORIZATIONS

24

8

10

6

AUSTRIA

2

6

12

0

FRANCIA

8

3

5

4

REINO

UNIDO

30

6

8

1

ALEMANIA

31-70

1-7

1-6

1-6

ITALIA

80

11

19

8

PORTUGAL

60

8

15

37 (104

REG.ESP.)

ESPAÑA

48 H.

2

1 *

NUEVA

EMPRESA

* NUMBER OF PAGES OF FORMS TO BE COMPLETED FROM 42 TO 7, WITHOUT NEED DIRECTIONS WITH HELP PROGRAMS.

SOCIEDAD LIMITADA NOVA EMPRESASOCIEDAD LIMITADA NOVA EMPRESA


integrated support service to entrepreneurial projects

Documents

service of entrepreneurs

propietary igape service

entrepreneurial projectsthe

entrepreneurial projectshow

entrepreneurial projectswhat

financial support

logistic support

cas customer attention