INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
The subdirectory of dedicated information serves a support to entrepreneurial projects by means of a multichannel and presence services that IGAPE puts to the service of entrepreneurs with the aims to:
Information
Advice
Process
Telematic Attention Service. Call Center.
www.igape.es
Local Offices- PAITs
through
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
What is the Telematic Attention Service?
Advantages
It is a propietary Igape service to inform the entrepreneurs and companies in their entrepreneurial projects by means of software tools and telephon calls related by CTI.
•Speeds the answers to companies and optimizes resources. •Allows to have customer’s information automatically.
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
Methodology
Staff Resources
Attention service through CAS (Customer Attention Service) based in CRM( Customer Relationship Management)
The telephonic and informatic part are related with a CTI (Computer Telephony Integration)
6 Technical teleoperators
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
How to access?
Attention Timetable
Telephone 902 300 903Email
Fax
Address
981 554 393
Complexo Administrativo San Lázaro, s/n 15703, Santiago de Compostela
Monday to Friday from 8:00 to 22:00h.We have also a permanent consulting voicebox to record your messages when the operators are unavailable or calling after hours.
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
Information and assesment
Appointment
About all the help and services programmes of Igape. About financial support and grants of other administration offices. About volume and call targets. Information, invitation and applying to informative journals and other events organized by Igape. Making of satisfaction surveys referring to grant programmes and Igape services. Sending of information bulletins.
Logistic support to the Local Offices appointing users that want to be informed by a personal interview.
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
The Call Center is a remote service
From Igape’s website you can access to a on-line consulting system surveilled by an expert technician.
This is an ideal system to the consulting of the new telematic applying.
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
The Call Center provides technical assistance. Processing Aid telematics.
The TAS assists to companies and entrepreneurs in the telematic appliance of grant that adapts best to their entrepreneurial project.
System Feedback allows to satisfy the user’s needs by knowledge of his backgroung.
Igape’s website offers to the user:
Information Tools Grant Database Distribution lists
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
Grants Database
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
Distribution lists
Service that allows to receive in your own e-mail news and reminders related to Igape.
Allows information reach on time and form performed in real time.
Web subscription
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
IGAPE Local Offices -PAITs: Enterprise Constitution - What are they for?
General information of Igape activities and grants that State Administrition issue to enforce the enterprise activity. Telephonic assistance to inform about grants to entrepreneurial projects ant to entrepreneurs.Personal attention with possibility of appointment.Administrative record.Actions about the grants applied in Igape. Broadcast and divulgative actions of the grants programmes of Igape in its enviroment, participation in round tables, informative journals and entrepeneurs meetings. Open to suggestions and concerns Reseach and study about the impact of the institute’s actions. Commisioning of new companies through PAITs
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
IGAPE’s Local Offices-PAITs: Enterprise Constitution – Where are located?
The Local Offices of IGAPE are seven and are located in:
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
What formalities allow to do?A CoruñaLugoOurensePontevedraFerrolVigoSantiago
PAITs - IGAPE Administrative Simplifications in one act-procedure
Constitution Procedures Commisioning Procedures
NotaryCentral
Companies Registry
Provincial Companies
RegistryTaxes Social Security
Payments
− Negative certification of social denomination−Public deed of constitution and statutes −Grant a public deed before a notary− Apply in Companies Registry
− Tax payment− Census declaration of commisioning− VAT number solicitude.− Apllication in the Social Security with a opening of an account of payment.− Application of partners and laborers.
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
FunctionsInform about the characteristics of the SNLE (legal frames, mercantile aspects, tax advantages, accounting assets, tramitation systems, applying laws…) and other jury forms in the mercantile laws.
Making of applying to the constitution of enterprises with the legal form of SNLE, by means of the telematic applying system developed by DGPYME and using the Unique Electronic Document (UED).
Information about public grants to the enterprises applying to the project.
Integral assesment to the potentially entrepreneurs with the Igape available tools.
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
Advantages Speed up the administrative appliances and reducing times for the creation and commisioning of an enterprise.Simplify the constitution appliances and commsioning in an unique telematic manner. Avoids displacements for making the appliances. Saves the paper applications.
Goverment plans to extend the telematic appliance to the traditional Limited Society.
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
CONSTITUTION IN DIFFERENT EUROPEAN COUNTRIESCONSTITUTION IN DIFFERENT EUROPEAN COUNTRIES
MEDIUM TERM
CONTACT POINTS
FORMS
AUTHORIZATIONS
24
8
10
6
AUSTRIA
2
6
12
0
FRANCIA
8
3
5
4
REINO
UNIDO
30
6
8
1
ALEMANIA
31-70
1-7
1-6
1-6
ITALIA
80
11
19
8
PORTUGAL
60
8
15
37 (104
REG.ESP.)
ESPAÑA
48 H.
2
1 *
NUEVA
EMPRESA
* NUMBER OF PAGES OF FORMS TO BE COMPLETED FROM 42 TO 7, WITHOUT NEED DIRECTIONS WITH HELP PROGRAMS.
SOCIEDAD LIMITADA NOVA EMPRESASOCIEDAD LIMITADA NOVA EMPRESA
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS