EXHIBITOR OPERATING MANUAL

30 march - 1 april 2017

INTERNATIONALCOFFEEEXPO.COM.AU

MELBOURNE SHOWGROUNDS

PROUD PARTNERSPLATINUM SPONSORS SUPPORTING SPONSORS

MEDIA PARTNERS

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WELCOME

We are looking forward to working with you to host our most exciting MICE yet. This manual contains all the information you will need for a smooth process throughout this event. Along with this manual is a checklist with important dates highlighting all compulsory forms and other important considerations for you, as well as a key contact sheet with all relevant contact information for the lead up to and during the Show.

BEFORE YOU ARRIVE ON SITE

Make sure you have completed all compulsory items on the exhibitor checklist

Ensure you have a fire extinguisher on your stand

Make sure all your electrical items are tested, tagged and current

Ensure you have high-visibility jackets for the move-in and out periods

Complete your safety induction online

EMERGENCY PROCEDURES

All exhibitors must read and abide by all emergency safety procedures detailed in this Exhibitor Operating Manual.

AMBULANCE, FIRE, POLICE 000

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MELBOURNE INTERNATIONAL COFFEE EXPO MAP

+61 (3) 9690 8766 F +61 (3) 9682 0044March 30-1st April, 2017. Melbourne Showgrounds

internationalcoffeeexpo.com

E info@internationalcoffeeexpo.com.au P +61 (3) 9690 8766 F +61 (3) 9682 0044

MAY 15-18TH, 2014, MELBOURNE SHOWGROUNDS

INTERNATIONALCOFFEEEXPO.COM

EXTERNAL MAP

SHUTTLE BUS DROP OFF / PICK UP POINT

SUGGESTED WALKING PATH

Epsom

Road

MA

IN E

NTR

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Exhibitor CarparkRailway Station

Langs Road

Royal Block Dining

Exhibition Hall

Passport Entry Box

Passport Entry Box

BoulevardPavilion

Flemington Visitor and Exhibitor Carpark

SHO

WG

RO

UN

DS

WA

LKW

AY

ENTRY

WASH STATION

GRAND PAVILION

SHOWGROUNDS

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CONTENTS

STAND INFOApprovals for work ..............................................................................5

Building clearances............................................................................5

Cleaning of stands ..............................................................................5

Contractors, exhibitors and employees ............................5

Custom stands .......................................................................................6

Move in / Move out .............................................................................6

Damage waiver ......................................................................................7

Electricity connection .......................................................................7

Equipment within exhibits .............................................................7

Fixing and penetrations to buildings ...................................7

‘Floor Space’ only exhibitors ......................................................8

Food, drink, tobacco .........................................................................8

Forklifts / freight / storage ............................................................8

Rigging / scaffolding / roof or overhead work ............8

Shell scheme exhibitors..................................................................8

Stand placements ...............................................................................9

Temporary raised floors,

ramps & stairs within exhibits ....................................................9

Risk management procedures ..................................................9

OH&SEmergency procedures ..............................................................10

Evacuation phases ..........................................................................10

Food handling and safety..........................................................11

Food safety information

– minimum on stand requirements ...................................12

Fire safety ...............................................................................................13

First aid .....................................................................................................13

Gas storage / appliances / LPG ........................................14

High pressure and compressed air cleaning ...........14

Wet or damp areas .........................................................................14

Workplace occupational health and safety ...............14

GENERAL INFORMATIONAccommodation ................................................................................15

Children on site .................................................................................15

Deliveries .................................................................................................15

Exhibitor service desk ..................................................................15

Exhibitor parking ...............................................................................16

Exhibitor registration and passes .......................................16

Insurance .................................................................................................16

Exhibitor conduct .............................................................................16

Promotional staff ............................................................................... 17

Sales ........................................................................................................... 17

Security ..................................................................................................... 17

Storage facilities ............................................................................... 17

Unclaimed goods ............................................................................. 17

Vehicles, traffic and parking .................................................... 17

EXHIBITOR FORMSShowguide profile form

Risk assessment form

On-stand entertainment or activities form

Showbag Insert Application

Milk order form

Transport quote request form

Materials handling form

Benefits of using Agility

Phone services application form

Wired internet application form

Catering account credit authority form

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STAND INFOAPPROVALS FOR WORK

All work, equipment and practices involved at the Melbourne Showgrounds shall comply with the relevant requirements of any statutory authority with jurisdiction over the occupation, including but not limited to approvals, licenses, tests, certificates, competencies, legislation, Australian Standards, Building Codes, Environmental Codes, Work Cover Codes and RASV Policies and Procedures. Please contact the Event Organisers for any enquiries or information.

BUILDING CLEARANCES (MAXIMUM DIMENSIONS)

Please take extreme care when entering and exiting all buildings, taking note of clearance heights and widths.

Building Height/Width Access Grand Pavilion 4.8m/3.8m – all doors.

CLEANING OF STANDS

The cost of cleaning the floor space only is included in the initial cost of each shell scheme and floor space only package. Please place all rubbish in the aisles at the end of each day. Please report any spillages or broken glass to the Organiser’s Office ASAP to ensure a clean up can be done immediately. Cleaning staff will not enter exhibitor stands until the evening prior to the first show day and during the night (for spot cleaning) preceding each show day.

Avoid leaving boxes onsite after 7:00pm the night prior to the show. All unmarked goods including boxes, left on stand or in aisles, will be disposed of prior to show opening. Please label any items that are not to be disposed of clearly with ‘KEEP’. Any items left onsite at the end of the bump out period will be disposed of and any costs that may be incurred will be at the exhibitor’s expense.

Exhibitors requiring additional floor or equipment cleaning must arrange to do so via the appointed cleaning supplier. The cleaning service provided as part of the exhibition space charge includes the removal of rubbish before, during and after the show. Vacuuming of the stand is also included prior to the opening of the show and a nightly spot clean will take place each show day.

The service provided does not include cleaning of any exhibition display equipment or structures, nor the care of special floor surfaces such as metal, wood, tiles or vinyl. The cleaning service does not guarantee the removal of stubborn or heavy stains. To repair damaged or previously marked carpet tiles is the responsibility of either the exhibitor or the respective hire company. If in doubt about the level of the cleaning service provided, please contact the Event Organisers.

CONTRACTORS, EXHIBITORS AND THEIR EMPLOYEES

All are obliged to work safely and to include the safety of onsite employees and visitors in their safety plans. It is the duty of all to report any unsafe practices to your manager and the Event Organisers. All workers on site must wear a high-vis safety vest at all times during move in and move out. Please note that these are not available for purchase or hire onsite. All workers who carry out construction or fitting work within the Showgrounds site must be fully licensed and insured to do so and undergo an OH&S induction process approved by the Royal Agricultural Society of Victoria Limited (RASV) and the Event Organisers.

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CUSTOM STANDS

EXHIBITS REQUIRING APPROVAL

All temporary structures, including stands built for exhibition, must comply with the Building Code of Australia and all other statutory regulations current at the time of construction. This includes areas pertaining to egress, height, fire safety and flammability rating of materials. Stand perimeter walls must not exceed a height of 2.4 metres. The maximum wall height allowable is 4.6 metres on custom built stands, subject to building site and approval from adjoining exhibitors and the Event Organisers. Please note: where a stand is over 2.4 metres in height or designed to support weight other than light advertising material it will need to be approved by submission of a design, showing dimensional plans, with cross-sectional and elevation views, together with details of construction materials and methods. All walls must have neat finished off walling where adjoining another exhibitor space location.

Any stand that has a roof, ceiling or contained structure requires additional fire protection equipment, such as the fitting of a smoke detector, a portable dry powder extinguisher and an extension of the existing sprinkler system. Where any stand/exhibit is a multi-storey construction, the design, showing all features, including access/egress points and stairways, full dimensional plan, elevations and certification, must be provided eight weeks prior to the event for assessment and written approval. A certificate from an engineer identifying the integrity of the structure is required. Artist’s impressions are not acceptable. Design approvals and agreements must be made in writing.

MOVE IN/OUT

All displays must be erected and dismantled within the required time frames. No exhibit shall be dismantled prior to 5:30pm on Saturday 1 April, unless authorised by the Event Organisers.

DISMANTLING OF STANDS

All exhibits must be cleared and debris removed by 12:00pm on Monday 3 April 2017. Charges will apply to any exhibitor not in compliance, and remaining items will be disposed of. The cost of the removal of any material after the appointed close of the move-out time deadline will be passed on to any exhibitor at fault.

MOVE IN TIMES

Please note these times are subject to change at the discretion of the Event Organisers.Monday 27 March: 7:00am – 7:00pm – Custom Stand builder accessTuesday 28 March: 7:00am – 7:00pm – Custom Stand builder accessWednesday 29 March: 7:00am – 7:00pm – Shell scheme and exhibitor access

MOVE OUT TIMES

Please note these times are subject to change at the discretion of the Event Organisers.Saturday 1 April: 5:30pm – 10:00pm – Mini move out, hand carried items onlySunday 2 April: 7:00am – 7:00pm – Bump outMonday 3 April: 7:00am – 12:00pm – Bump out complete

PLEASE NOTE: A detailed schedule containing specific move in and move out times, including gate entry details, will be sent to every exhibitor prior to the show. Please assist the Event Organisers with the move in and move out procedures by strictly adhering to the scheduled times.

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DAMAGE WAIVER

The Event Organisers will not accept responsibility for any exhibitor, their staff or contractor damaging any of the Melbourne Showgrounds buildings, fixtures, gardens, lawns or sealed surfaces. In the event of any structural damage or spillage occurring, the exhibitor at fault will be responsible for any repair or replacement costs. Any vehicle or equipment damage that has occurred during the move in, move out or Show period will be the responsibility of the exhibitor and/or their transport contractor. The Event Organisers accept no responsibility for equipment or vehicle damage on site at the Melbourne Showgrounds.

Floors can be easily damaged by those not taking care when skewing vehicles around to particular angles. All forklifts used within buildings must have white tyres. Be aware of any floor gradients and watch out for internal columns and posts. Damage caused to buildings by exhibitors will be at the exhibitor’s cost.

ELECTRICITY CONNECTION

All exhibitors are required to use the officially appointed and authorised show electrical contractor, Exponet, for the connection of all electricity to your stand. Electrical connection and electrical charges are at the cost to the exhibitors. Exhibitors will be invoiced for the electrical connection to their stand and any extra lighting/power points not covered in the standard Shell Scheme package direct from Exponet. Payment must be received prior to the commencement of the show.

No ‘live’ electrical work is permitted. Do not bring or use damaged electrical items and equipment. Electrical appliances and leads are to be tested and tagged in accordance with the current Australian Standards AS/NZS 3760: 2010 In Service Safety Inspection of Electrical Equipment and the Melbourne Showgrounds Site Requirements. Failure to comply will see electrical equipment removed from the site. Do not overload power points or use double adapters. Do not use electrical items in damp or wet conditions. NO EXCEPTION to these rules will be permitted.

EQUIPMENT WITHIN EXHIBITS

Equipment or substances likely to jeopardise the health or safety of any person are prohibited. The operation of machinery or equipment, that is likely to be hazardous to the health or safety of attendees, is also prohibited. All machinery should be fitted with guarding, fencing, immobilisation locks etc., to ensure a safe environment for staff and patrons. Signage above the item is not acceptable as a protective method. Persons operating equipment or machinery during an exhibition must be the current holder of the relevant certificate or license as required by law to operate such equipment. License to operate equipment or machinery must be carried by the equipment holder at all times.

Barriers and barricades must be used where there is any risk to employees or the public entering hazardous areas or where machinery or equipment is in use. Displays involving moving equipment, such as fire or heat, machinery and water, (likely to injure a member of the public), must be separated from the public by a physical barrier and guarded by the exhibitor’s staff at all times. Risk analysis and injury mitigating measures are to be provided.

Hot surfaces and liquids, including urns, coffee machines, etc. must be safely out of reach of the public and persons working with them. Exhibitors must be aware of the risk of burns and be trained accordingly by their company manager. Personal Protection Equipment (PPE) if required must be worn.

FIXING AND PENETRATIONS TO BUILDINGS

No person is to fix, penetrate or paint anything onto any Melbourne Showgrounds building wall, floor or roof. Logo branding of a building is only accepted when the entire building is occupied by a single tenant exhibitor or with approval from the Event Organisers and the RASV.

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‘FLOOR SPACE ’ ONLY EXHIBITORS

Floor Space Only packages do not have power, lighting, carpet, furniture, plants or any structure included in the cost of the Floor Space Only contract. If you require any of these items please contact Exponet to arrange. All Floor Space Only stands MUST have some form of floor covering – concrete (venue floor) is not sufficient – and a neat, enclosed back wall when adjoining another stand. If this wall is not accounted for, it will be built in onsite at the exhibitor’s cost.

FOOD, DRINK, TOBACCO

The serving or drinking of alcohol on exhibition stands is strictly prohibited unless approved by the Event Organisers. Designated drinking areas (exhibitor lounges and public bars) will be made available for the consumption of alcoholic beverages to exhibitors, their guests, and trade visitors over the age of 18 years. Melbourne Showgrounds and the Event Organisers discourage the consumption of alcohol, which results in:

a) intoxication and drunkenness; and/or

b) disruptive, offensive, aggressive or dangerous behaviours.

Melbourne Showgrounds has appointed RSA Managers and undertaken extensive staff training to monitor and manage the consumption of alcohol on its licensed premises. Melbourne Showgrounds encourages its patrons to consume alcohol responsibly. No exhibitor can sell, distribute or give away any item of food, drink or tobacco without approval by the Event Organisers. All food or drink for catering purposes must be purchased through the designated and officially appointed Melbourne Showgrounds Caterer. Create Concepts hold all required licenses and permits to serve and handle food as the exclusive caterer at the venue. Alcoholic beverages may only be served to visitors on trade days from 12:00pm – 6:00pm. There are a limited amount of beverage packages available for purchase and a range of requirements must be met in order to serve alcohol on stand. Please contact the Event Organisers to discuss further.

FORKLIFTS/FREIGHT/STORAGE

Agility Fairs and Events is the only appointed official materials handling and logistics manager for the event. Forklift hire bookings must be made through Agility Fairs and Events and it is recommended that all forklifts are booked prior to the commencement of the move in period. Please complete the Forklift Services section enclosed on the Freight Transport Quote Request Form. Exhibitors will be contacted by Agility Fairs and Events with regards to their particular move in and move out equipment needs. All forklift operators must carry the appropriate licenses at all times and complete the additional online induction.

RIGGING/SCAFFOLDING/ROOF OR OVERHEAD WORK

Rigging, scaffolding, roof or overhead work is not permitted without approval from the Event Organisers. Please note no rigging from the Grand Pavilion structure is permitted due to load limits. Please contact Event Organisers if you require more information.

SHELL SCHEME EXHIBITORS

Included in the Shell Scheme Space contract are carpet tiles, two 120-watt track mounted spotlights per 9sqm and one 4-amp power point. Not included is the cost for additional power points, lighting, power usage and furniture. Please contact Exponet for more information if required.

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STAND PLACEMENTS

All stand areas will be clearly marked with your stand number placed at each corner boundary. Make sure you have the correct site number before moving onto your site. Do not encroach on any other stand site or aisle area when building your stand. Contact the Event Organisers if in doubt. Failure to comply will require the exhibitor to rectify the stand position at the direction of the Event Organisers and at the cost (if any) to the exhibitor.

TEMPORARY RAISED FLOORS, RAMPS AND STAIRS WITHIN EXHIBITS

All raised floors, steps and ramps must comply with the relevant sections of the Building Code of Australia and OH&S and conform to Disabled Disability Act requirements (stands must have a 10mm beveled edge for disabled access). The raised floor sections, steps or ramps must not contain sharp or dangerous edges and must not cause a trip hazard, as well as being clearly distinguishable from the surrounding area. Disabled access to the stand must be provided. To ensure compliance, all stands utilising custom flooring must submit a plan for approval by the Event Organisers, showing floor covering and inclines.

RISK MANAGEMENT PROCEDURES

Officially appointed Risk Managers – Work Law, Health and Safety Officers, will be circulating around the Showgrounds during the set up, operational and dismantling periods of the show. The exhibitors must follow their direction on Workplace Health & Safety matters. Check your area for any trip, fall or other hazards and notify the Show Safety Officer, Frank Martinuzzo immediately if there are any safety concerns on 0403 321 669.

All workers entering the venue during the bump-in or bump-out period are required to be inducted onto the site. This induction is compulsory and will ensure all persons entering the site have understood the site rules and their duty of care requirements. The induction will be arranged through our safety Officer, Frank Martinuzzo.

Personal Protection Equipment (PPE) may be required to protect you from falls (safety harness) or to protect your body including face, eyes, ears, respiratory tract, feet, head and hands for specific tasks. PPE is the most effective way to control the particular risks. Your manager must provide you with correct PPE as well as appropriate training to ensure correct use, storage and maintenance. PPE must be checked for fit, type and damage before use. Do not reuse disposable, contaminated or damaged PPE.

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OH&SEMERGENCY PROCEDURES

IN THE EVENT OF AN EMERGENCY

• On hearing the Alert signal (Beep Beep) maintain your position and await instructions

• You will be under the direction of the Warden for your area

• Remain calm and do not panic

• Follow the Warden’s instructions or public address announcements

• On hearing the evacuation signal (Whoop Whoop) make your way to the Marshalling Point and when instructed by the Warden evacuate via Emergency Exits to the Assembly Area

• Proceed in an orderly manner

If you are mobility impaired, report to the Warden who will arrange for your evacuation. Stay together with your Warden or a staff member during the evacuation and at the Assembly Area.

After hours or if alone, evacuate via the nearest exit.

Report all emergencies, incidents and accidents to the Event Organisers and if required, call 000.

BOMB THREATS

If you receive a telephoned bomb threat obtain as much information as you possibly can, such as:

• When is the bomb going to explode?

• Where did you put the bomb?

• What does the bomb look like?

• Why did you place the bomb?

Under no circumstances should you hang up. Raise the alarm via a Security Officer or send a runner to the Event Organiser’s office.

EVACUATION PHASES

Phase 1: Immediately move all people away from the danger

Phase 2: Move people laterally to a safe area

Phase 3: Evacuate effected parts of the site

Phase 4: Total evacuation of the site

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FOOD HANDLING AND SAFETY

MICE Exhibitors may only serve the following food and beverages during the show:

Beverages: Coffee – hot or cold, with or without milk; tea – hot or cold, with or without milk, other beverages.

Food: Pre-packaged, individually wrapped samples only i.e. – individually wrapped lollies, chocolates and cookies intended for consumption off-site only.

To legally operate a temporary or mobile food premises in Victoria exhibitors must:

1. Register or notify the exhibitor’s temporary and mobile food premises with their local council in order to operate anywhere in Victoria.

2. Lodge a Statement of Trade (SOT) to let all relevant councils know where and when the exhibitor will be trading in their districts. In the case of MICE2017, exhibitors serving beverages such as coffee or tea, or pre-packaged sample food will need to register with the council on the Streatrader website and submit a statement of trade to the City of Melbourne to operate their temporary food/drink stall.

Streatrader is an online system for traders to register and notify temporary and mobile food premises in Victoria. Streatrader is for food businesses and community groups that sell food from a temporary site, such as a stall, van, trailer, community hall or vending machine.

Exhibitors can use Streatrader to:

• Find out whether a van, stall, vending machine or water transport vehicle needs to be registered or notified and if any costs are incurred with this process.

• Determine the food premise class of their stall and what needs to be done. There are four classes of food premises. Class 1 deals with the highest risk food and Class 4 the lowest. Coffee and tea with or without milk is considered Class 3. Pre-packaged, individually wrapped items that are non-hazardous and can be stored at room temperature are considered Class 4.

• Find out which council is the principal council and main Food Act contact.

• Register with or notify one council to operate anywhere in Victoria.

• Submit a Statement of Trade to each council in whose district the exhibitor will be trading. This process then automatically notifies and provides a copy to the principal council. When the exhibitor applies through Streatrader, the principal council will receive the statewide application automatically and will make contact with the exhibitor directly.

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To get started on Streatrader, please follow these steps:1. Go to https://streatrader.health.vic.gov.au select ‘log in’ and then sign on for a free Business Victoria

Account. Once an account has been created, use this username and password to access Streatrader.2. Once these details are accepted, the page will automatically redirect to the Streatrader website.3. Complete forms as per Streatrader prompts and instructions.4. Hit the lodge button.

Once in Streatrader, follow the instructions and answer the questions. Ensure all food and or beverages to be sold or given away at the stall are taken into account. After the Streatrader application has been submitted, a payment form based on the premise classification will be sent to the nominated email. The option to choose annual, quarterly or weekly registration will be provided. The application will be processed once payment is received and an assessment of the exhibitor’s premises is undertaken if applicable.

Please allow 21 days for the registration/notification to be processed.

An exhibitor cannot trade until the premises has been registered/notified. Lodging an SOT ensures that an exhibitor has complied with the Food Act. Not doing so is an offence.

Need help?

• The application can be saved at any time. Contact Streatrader for assistance on 1300 085 767 or alternatively exhibitors can contact their local council.

• Emails can also be sent to streatrader@health.vic.gov.au

FOOD SAFETY INFORMATION – MINIMUM ON STAND REQUIREMENTS

If an exhibitor is serving high-risk food that requires temperature control they will need to complete relevant food safety program records using their digital/probe thermometer. This includes any exhibitors who serve food like dairy, meat, fish, chicken, milk or soy. Each exhibitor must have a digital probe thermometer and must record the temperatures on the food safety program template. Digital temperature displays on equipment are not considered sufficient. The probe thermometer must be washed and sanitised in between use. This can be done either through immersion in hot water >77ºC for 30 seconds or with an alcohol swab. Probe thermometers can be bought from a hardware or home ware shop.

Please note that food vendors handling unpackaged food will require hand-washing facilities in their stall. This includes any exhibitor serving hot beverages (i.e. coffee/tea). Hand sanitisers and gloves can be used in addition to hand washing facilities but not as a replacement.

Option 1 - Self contained unit• Supplied with warm running water;• A container for the collection of waste water; and• Adequately supplied with liquid soap and single use paper towels.

Option 2 - Temporary facility • A sealed container with a tap outlet (recommended 20-litre capacity);• Filled with warm water;• A water heating device (such as an urn or kettle) to heat water;• A bucket for the collection of waste water; and• Adequately supplied with liquid soap and single use paper towels.

TRANSPLUMB GROUP supplies self-contained hand washing units. For more information or to order one for your stand please contact 1300 80 50 20 or visit http://www.tealwash.com.au/products.php for product information.

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EQUIPMENT WASHING

Equipment washing facilities are required if you are washing any equipment at your food stall. The only equipment that should be washed at your temporary food stall should be utensils, such as milk jugs, spoons, cups etc. The equipment washing facility must be separate to the hand washing facility.

Food stalls can use the following as equipment washing facilities:• A sealed container with a tap outlet, filled with warm water.• A water heating device (such as an urn or kettle) to heat water., with a bucket for the collection of waste

water and washing detergent and sanitiser.

The Event Organisers have arranged for equipment-washing stations in the venue for your use. However, if you will require equipment washing facilities for continual use during the show hours, please arrange your own on your stand as per the requirements above.

PROTECTION OF FOOD

Do not store foods directly on the floor. You can use shelving, tables, milk crates etc., to lift food off the floor. Milk must be kept in cold storage units.

Please ensure all cold storage equipment (refrigerators, display units, eskies, foam containers etc.) storing high-risk foods are set to below 5ºC. Do not overfill refrigerators to ensure the temperature remains below 5ºC.

If using eskies or foam containers to store goods, ensure a sufficient amount of loose ice is available to keep the goods below 5ºC. Block ice is not acceptable. In addition, milk in eskies must be tightly packed to ensure water from melting ice is not able to contaminate the goods.

FIRE SAFETY

Each exhibitor must have on his or her stand an approved and tested dry powder fire extinguisher. Do not block or lock fire exits, aisles or access to fire appliances, including extinguishers, hydrants or reels. Familiarise yourself with the nearest fire appliance, exit and all emergency procedures. Building materials subject to fire risk are to be avoided when planning show displays. All fire outlets must remain clear at all times. Overhead banners, signs, stage display sets, scenery or themes must be non-flammable. No helium-inflated balloons are allowed on site unless they are firmly anchored to the show stand. Cost to retrieve balloons will be charged to the exhibitor.

FIRST AID

All accidents and incidents must be immediately reported to a security officer, safety warden or the Event Organiser’s office so that a record of details can be taken to ensure that the appropriate first aid action is taken. The First Aid Room is located on site in the Organisers’ Office with full emergency equipment. A fully trained First Aid officer will be available on site on all Show days as well as the move in and move out periods.

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GAS STORAGE/APPLIANCES/LPG

All exhibitors wishing to utilise gas cylinders or gas appliances must obtain written approval from the Event Organisers at least four weeks prior to the event. Each application will be assessed with the safety of the public/attendees as its prime pre-requisite. LPG installations must comply with Australian Standards & Work Cover requirements. Current certificate of compliance and test date must be attached and all cylinders must be secured against tipping. Check valves, gas lines and fittings for damage cracks and leaks. No LPG is to be stored indoors overnight. No patio or LPG heaters are to be used indoors.

HIGH PRESSURE AND COMPRESSED AIR CLEANING

These are not permitted on the site without approval from the Event Organisers.

WET OR DAMP AREAS

These present a number of risks including slips, falls and electric shock. Do not use electric appliances in damp or wet areas. Isolate the area and then arrange clean up of the spills immediately.

WORKPLACE OCCUPATIONAL HEALTH AND SAFETY

To avoid any doubt, the duty imposed on a person by the Occupational Health and Safety Act 2004, to ensure as far as reasonably practicable, is to provide and maintain an environment that is safe and without risks to health. It is also your duty to eliminate risks to health and safety so far as is reasonably practicable. The exhibitor, its employees and contractors must comply with the provisions of the current Occupational Health and Safety Act, its requirements, regulations and standards. The exhibitor, its employees and contractors must also obey the directions of the appointed onsite Occupational Health and Safety officers and the Event Organisers. Please report all unsafe incidents and accidents to the Organisers’ Office. The Event Organisers are committed to protecting your health and safety while participating in the 2017 Melbourne International Coffee Expo.

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GENERAL INFORMATIONACCOMMODATION

Our travel partner LIDO Group can assist you in securing discounted accommodation rates. Please visit www.internationalcoffeeexpo.com for more information on available rates.

CHILDREN ON SITE

All children under the age of 15 years must be accompanied by an adult at all times when on the premises of the Melbourne Showgrounds during event Show times only. No children are permitted on site during move in and move out periods.

DELIVERIES

The exhibitor must arrange for an authorised representative to be present at the stand to receive goods, as the Event Organisers are unable to either accept delivery or be responsible for the safe keeping of items to be delivered. All deliveries must be made within move in, move out or Show days. If a delivery outside these times must be made, please contact the Event Organisers. Do not send any items to the Melbourne Showgrounds by mail or courier as the facility does not have the resources to receive or store goods.

All deliveries will need to be clearly addressed as follows:Company / Stand Name (No):Exhibitor Contact Name:Mobile Phone Contact Number:Melbourne International Coffee Expo 2017Grand Pavilion, Melbourne Showgrounds Langs Road Ascot Vale VIC 3032

Please note that security may not be present during move in and move out periods. Any goods left at the venue are at the exhibitors’ own risk. The Event Organisers do not accept any responsibility for loss or damage of items left at the venue.

EXHIBITOR SERVICE DESK

Exponet will provide an Exhibitor Service Desk at the Showgrounds, which will be manned all hours during the move in period. This service will allow for last minute additional orders to be processed as well as on-site assistance. However, we recommend that onsite orders be placed early as there will be no guarantee that late requests will be honoured due to limited stock availability.

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EXHIBITOR PARKING

Please note there is NO ON STREET PARKING surrounding the Melbourne Showgrounds. Exhibitors can park within the allocated Melbourne Showgrounds carparks. A minimal daily parking charge will apply to park within Melbourne Showgrounds. Exhibitor entrance to the Showgrounds parking is via Langs Road. Please follow signage instructions. Trade visitors and the general public can park in the car park at Melbourne Showgrounds via Langs Road. Signage will clearly direct all patrons to the Showgrounds entrances.

EXHIBITOR REGISTRATION AND PASSES

All exhibitors and staff must register to gain entry into the exhibitor carpark at the exhibitor rate and to gain access into the show for free. Registered exhibitors will also be able to access the site before and after official show times. All registration details will be completed online. Exhibitor badges are allocated depending on stand size.

3 x 3m = 4 x 3-Day pass6 x 3m = 6 x 3-Day pass6 x 6m = 8 x 3-Day pass9 x 6m (or larger) = 10 x 3-Day pass

Exhibitor badges will be available for collection from the Organisers’ Office onsite at the Showgrounds during the move in period. (Please ensure your passes are collected and distributed to your staff prior to their arrival on show days as they will be required to gain access into the venue.)

INSURANCE

Each exhibitor must ensure that they have Public Liability Cover (not less than $10,000,000) for the period between 7:00am Monday 27 March 2017 to 7:00pm Monday 3 April 2017, and must provide a Certificate of Currency endorsing and noting the interest of Prime Creative Media (event organisers of the 2017 Melbourne International Coffee Expo), 11-15 Buckhurst Street, South Melbourne, Victoria 3205, Australia for the said period. The insurance cover must also include liability for Personal Injury as well as Damage to property. The certificate must also include cover whilst away from the normal business address and whilst at the Melbourne International Coffee Show. Both copies of the Public Liability and ‘Certificate of Currency’ must be in the possession of the Event Organisers on or before Wednesday 1 March 2017. Failure to present the required insurance cover will prevent the exhibitor from participating at the show and the exhibitor will incur the loss of any monies paid. The exhibitor should also carry extended and adequate insurance coverage against personal injury, equipment/property damage due to theft, fire, etc.

EXHIBITOR CONDUCT

No exhibitor shall conduct a competition, auction, raffle, prize giveaway or game of chance during the show without the written permission of the Event Organisers. All products sold from exhibition stands at the Melbourne Showgrounds must comply with ACCC definitions and guidelines. Exhibitors must not sub-let their exhibition space without the Event Organisers’ permission. If the principle exhibitor wishes to share their space with other companies, each sharing company will be required to pay the same Administration Fee. All exhibitors, contractors and staff must wear high visibility clothing (high-vis vests) and enclosed footwear during move in and move out periods.

17

The exhibitor must ensure that the designated aisles, passage ways and walkways are kept clear from obstruction during the official show period. Exhibitor noise levels during the show must not exceed 60 decibels. No individual P.A. sound system or live music is permitted without prior permission granted by the Event Organisers. The starting up of motor vehicles or engines is also not permitted inside any building. No generators are to be used to power any exhibition stands. The Event Organisers reserve the right to remove any individual who does not adhere to the safety and courtesy conduct conditions of the Melbourne Showgrounds.

PROMOTIONAL STAFF

The use of agency models or professional spruikers to promote products or services, other than on your own stand, is strictly prohibited. Dress code must be socially (and industry) acceptable.

SALES

If an exhibitor undertakes a sale during the posted trade show times they must be a fully licensed trader. Verification of license number and qualifications must be presented to the Event Organisers upon request and copy must be present during event.

SECURITY

Melbourne Showgrounds has 24-hour video surveillance during the move in period, Show days and move out period. Inside the Grand Pavilion does not have security surveillance. The Event Organisers and Melbourne Showgrounds will not be responsible for the loss, theft or damage of any property brought into the Melbourne Showgrounds site. The exhibitor must take full responsibility and precautions against theft or damage to displays and equipment. Please consider taking smaller, hand-carried items off site overnight or locking these away securely.

STORAGE FACILITIES

There is no on site storage available at the Melbourne Showgrounds. Storage facilities are available through Agility Fairs and Events for exhibitors wishing to store items during the event.

UNCLAIMED GOODS

No responsibility is accepted by the Event Organisers for any goods left in storage or on the Showgrounds premises at the conclusion of the show. All items left at the Showgrounds, after the completion of the Show period (including the move out period), will be treated as rubbish and disposed of accordingly, unless other arrangements have been made by contacting the Event Organisers prior to the commencement of the Show. The cost of any items lost, stolen or damaged during move in, Show day and move out periods will be the exhibitor’s responsibility and therefore liability.

VEHICLES, TRAFFIC & PARKING

All vehicles must observe a 10kph or walking pace speed with hazard lights operating at all times while onsite. Pedestrians must have right of way at all times. Keep clear of loading dock operations. Do not drive vehicles through crowds. Vehicle registration, licensing and traffic laws apply at all times during the event, including forklifts. Park only in allocated areas and marked parking bays and do no block any clear access areas. A mobile contact number is to be displayed clearly on the vehicle’s dashboard at all times.

18

ORGANISERS

Showguide Profile Form

Risk Assessment Form

On-stand Entertainment or Activites

Showbag Insert Application

Milk Order Form

AGILITY

Transport Request Form

Materials Handling Form

Benefits of Using Agility

SHOWGROUNDS

Phone Services Application Form

Wired Internet Application Form

Catering Account Authority Form

EXPONET

MICE show builder, Exponet, will be in contact with you to provide online portal username and password details to arrange power and furniture.

FORMS

SHOWGUIDE PROFILE FORM

Exhibitor name to be printed: ..............................................................................................................................................

Stand no: .................................................................................................................................................................................

Company web address to be displayed: ..........................................................................................................................

Contact name: ........................................................................................................................................................................

Contact number: ....................................................................................................................................................................

Email: ........................................................................................................................................................................................

EXHIBITOR PROFILE: (150 words max please email word doc. to event.organiser@primecreative.com.au)

With your profile submission, please provide an.eps file of your company or product logo that you wish to be published alongside your profile.

Please submit by 03/02/2017 via email to event.organiser@primecreative.com.au

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ON-STAND ENTERTAINMENT OR ACTIVITIES

Please submit by 03/02/2017 via email to event.organiser@primecreative.com.au

Exhibitor name: .......................................................................................................................................................................

Stand no: .................................................................................................................................................................................

Contact name: ........................................................................................................................................................................

Contact number: ....................................................................................................................................................................

Email: ........................................................................................................................................................................................

Proposed entertainment or competition to be held on stand (please also detail dates and times) and prize value if applicable:

Permit number if applicable: ................................................................................................................................................

SHOWBAG INSERT APPLICATION

Exhibitor name: .......................................................................................................................................................................

Stand no: .................................................................................................................................................................................

Contact name: ........................................................................................................................................................................

Contact number: ....................................................................................................................................................................

Email: ........................................................................................................................................................................................

Proposed showbag insert:

COST = $5,000 + GST

* Each exhibitor must supply 10,000 copies of their showbag insert. Inserts can be flyers, brochures (max 8 pages), samples or promotional items. All items are subject to the approval of the show organisers. All showbag inserts must be delivered to our mail house by Friday 10 March 2017. Address will be provided upon application.

Please submit by 03/02/2017 via email to event.organiser@primecreative.com.au

MILK ORDER FORM

Please submit by 01/03/2017 via email to event.organiser@primecreative.com.au

Exhibitor name:

Stand no:

Contact name:

Contact email:

Contact number:

Order placed by:

ProductThursdayqty required

Fridayqty required

Saturdayqty required

Sundayqty required

Pura White Milk

Pura Whole Milk Btl 2lt

Pura Light Start Btl 2lt

Bonsoy Range

Bonsoy 1lt

Page 1

TRANSPORT QUOTE REQUEST FORM

AGILITY FAIRS & EVENTS………………………..The easy way to exhibit!

Agility Fairs & Events is able to offer a full door to stand transport service. If you would like a quote for this service, please complete Sections A and B below.

If you require any on-site services (ie. forklift and storage) please complete Sections A, C and D.

Section A – BILLING DETAILS *Entity Company: *ABN: *Trading Company: ACN: *Address: *City/State/Postcode: *Tel: Fax: *Contact Name: *Email: *Mobile: *Reception Tel:

*Accounts Email: Agility Code:

Section B – TRANSPORT REQUIREMENTS Description of Consignment: (if weights/dimensions are unknown at this stage, please estimate in the spaces provided)

Pallets Crates Loose Cartons Other Dangerous Goods: Yes No No. of Items: Weight (approx.): kgs Volume (m³): (L) x (W) x (H) = m³ Available for Pick-Up / Preferred Date for Pick-Up: Day & Date: Time: Close: Pick-up address (if different to address above): *Pick-up Company: *Address: *Suburb/Town: *Post Code: *Contact: *Telephone: Mobile: *Forklift available at pick-up point? YES NO *Is a Tailgate Vehicle Required: YES NO Special Requirements/Instructions: Deliver to: *Stand Name: *Stand Number: Delivery Date: *Do you require us to return freight after the exhibition? YES NO

Section C – FORKLIFT SERVICES Day/Date: ETA: Estimated time required: Estimated weight of heaviest piece (kgs): Extended tynes required? Yes No

Section D – STORAGE Pre-Show During Show After Show Description/Details: Approximate volume: (L) x (W) x (H) = m³

MICE – Melbourne International Coffee Experience

Melbourne Showgrounds 30 March – 1 April, 2017

PLEASE COMPLETE THIS FORM AND RETURN BY FRIDAY 3rd MARCH, 2017 TO MVERDOLINI@AGILITY.COM OR FAX 03 9330 3337

FOR INFORMATION CALL MATTHEW VERDOLINI ON (03) 9330 9033.

I have read and accept Agility’s Standard Terms & Conditions (refer to page 2). All the above information is correct.

X _________________________________________________________________________________________________________________ *Accepted by (Signature):

Fields marked with (*) Asterix are mandatory – failure to complete may result in delays

Page 2

Page 1

MOVE IN & MATERIALS HANDLING FORM

HOW TO USE THIS FORM:

Section A – COMPANY DETAILS

Section B – PREFERRED MOVE IN TIME

Section C – FORKLIFT SERVICES ($55 inc GST per 15 mins for a 2.5T rated forklift / JIB services @ $77 inc GST)

Section D – CRANE SERVICES (A quote will be provided)

Section E – STORAGE SERVICES (A quote will be provided)

Section F – SPECIAL CONDITIONS/REQUIREMENTS (eg. Description, lifting points) Section G – CREDIT CARD DETAILS

PLEASE COMPLETE THIS FORM AND RETURN BY FRIDAY 3rd MARCH, 2017 TO MVERDOLINI@AGILITY.COM OR FAX 03 9330 3337

FOR INFORMATION CALL MATTHEW VERDOLINI ON (03) 9330 9033.

A Move-In Schedule will be prepared for this show - please indicate your preferred move in time within the timeframes set below. We will aim to accommodate everyone’s needs as closely as possible. If you have a custom stand, you will need to book two move-in times: the first timeslot is for your stand-builder to deliver their build materials. The second timeslot will be for delivery of your exhibition and/or display goods. If using Agility for transport, a timeslot will be automatically scheduled for you. If using your own transport company, you MUST book a move in time/s. If you require a forklift or crane to unload, please advise your requirements below.

Stand Name: Stand # Contact: Mobile: Stand Builder: Stand Type (please circle): Space Only Shell Scheme

I have read and accept Agility’s Standard Terms & Conditions

Day / Date: ETA: Estimated duration time required: Estimated weight of heaviest piece (kgs): JIB required? Yes No

Day / Date: ETA: Estimated duration time required: Estimated weight of heaviest piece (kgs):

Do you require storage of empty crates, pallets or crates?: Yes No Approximate volume: (L) x (W) x (H) = m³

Space Only Build Up – dock access times for delivery of stand building materials ONLY Mon 27 Mar 7am – 7pm Delivery Time:_____ _______ Approx unloading time:______mins Tues 28 Mar 7am – 7pm Delivery Time: ____________ Approx unloading time:______mins Wed 29 Mar 7am – 7pm Delivery Time: ____________ Approx unloading time:______mins Space Only & Shell Scheme stand dressing – dock access times for delivery of exhibition goods & products Wed 29 Mar 7am – 7pm Delivery Time: ____________ Approx unloading time:______mins

MICE – Melbourne International Coffee Experience

Melbourne Showgrounds 30 March – 1 April, 2017

The charges are processed after the show for actual time used (forklift) or volume (storage).

Card Type (Please circle): AMEX VISA MASTERCARD DINERS

Card Number: __________________________________________________

Expiry: ____ /____ Name on Card: _________________________________________________________

Amount: $ ________________ Signature: _____________________________________________________________

N.B. Please collect a copy of the Tax Invoice from the Agility site desk before leaving the venue at the end of the event. ** Payment by credit card incurs an additional 3.5% administration fee**

Participating in a trade show or exhibition? The next step is to arrange transport & logistics of your goods to the show.

Transport and freight may be one of your last considerations when participating in an exhibition. However, it is critical to the success of the show, given that if your display goods do not arrive – or arrive damaged – your investment in the show is wasted. Choose your transport provider wisely. We have been appointed as the official and preferred logistics company by the organizer for their shows.

Agility Fairs &

Events Common

Carrier

Is your transport carrier a specialized exhibition logistics provider with over 15 year’s industry experience? Does your transport carrier provide an all inclusive service – door to stand and everything in between? Will your transport company deliver and collect after hours and on weekends? Does your transport company provide a dedicated Exhibition Coordinator as a single point of contact to work with you at every step for the duration of the entire show? Does your transport company provide sample consignment notes to assist you with pick up requirements and provide specific exhibition labels to attach to your freight? Does your transport company monitor your freight’s daily movements in the supply chain - from the time of pick up to delivery at your stand? Does your transport company work with the show organizers to develop move in schedules to minimize delays on the loading dock? Does your transport company provide forklifts, pallet jacks and trolleys on site during move in and move out? Does your transport company have a Site Manager at the venue to accept delivery of your goods, unload them and deliver to your stand in readiness for your arrival? Does your carrier work outside of normal business hours and on weekends, to meet tight exhibition deadlines to ensure your goods are taken care of?

If using your own transport company:

You need to be present at time of delivery to sign for your goods. Transport companies generally will not release the goods unless an authorized representative signs as proof of delivery. This may alter your travel plans if you were not planning to be at the event until later and may also result in additional costs such as travel and accommodation. It may also delay the delivery of your freight to the stand.

For liability reasons, Agility staff cannot sign on your behalf.

If your truck is delayed in the queue at the loading dock, it is likely that you will be charged waiting fees (demurrage). This may add significantly to your overall transport costs.

Common carriers only handle door to door transport. You will be responsible for packing your freight, shrink-wrapping and securing your goods, affixing labels, completing consignment notes and making all necessary transport arrangements – don’t get caught out if your transport company doesn’t operate at night or weekends.

Benefits of Using Agility Fairs & Events for your Exhibition Logistics

Benefits of using AGILITY FAIRS + EVENTS

Convenient, one-stop-shop service for all your exhibition logistics.

We are a specialized exhibition logistics provider, not a common carrier. In fact, exhibitions are our only business!

We work as a team with the expo organizer, the venue and other service providers, to offer you a seamless service through collaborative efforts.

As the official logistics contractor, we have the ability to secure early delivery into the venue, to ensure your goods arrive as early as possible giving you more time to set up your stand.

You don’t need to be there to accept delivery. Our Site Manager and team will be on-site to accept delivery of your goods, unload, disburse and deliver your freight to your stand in readiness for your arrival.

We understand that post shows, there are flights to catch, clients to meet or you are just tired and wish to retreat for the day. Once move out arrangements are confirmed with us, you are free to leave the exhibition.

When it comes to exhibition logistics, are you really comparing apples to apples? We assure you excellent and effective service throughout the whole process to make your exhibition experience is a positive one.

Please talk to us for a quote.

We have offices in Melbourne, Sydney, Brisbane and Perth

For more information call +613 9330 3303 or

email expoeasy@agilitylogistics.com

Version 6. 14.11.2014

Phone Services Application Form

Melbourne Showgrounds provides analogue phone lines to most buildings. These lines are provided via the Melbourne Showgrounds PABX system. Please note that telephone service installation may only commence upon receipt of permission granted by Melbourne Showgrounds. Applicants must note that IDSN services have a minimum notice period. Please provide a floor plan and stand number highlighting the location of your site and submit with this completed form a minimum of 10 business days prior to the commencement of your event. Applications received late are not guaranteed.

Contact and Phone Service Request Details Event Name:

Company:

Contact Name: Position:

Address: Postcode:

Phone: Fax: Mobile:

Email: Stand No./ Location:

Date service is required (inclusive): From: To:

Your personal information will be used only to process this “Phone Services Application Form”. For full details of our Privacy Policy please refer to our website www.melbourneshowgrounds.com/privacy-policy/

# Refer to Terms and Conditions of Use clause 9

PLEASE NOTE: - The service information and Terms and Conditions of Use overleaf form part of this application form - This form will not be processed until the information above and overleaf has been completed and payment has been made - All prices quoted on this document are inclusive of GST

SERVICE QTY SERVICE TYPE CALL TYPE NETWORK CONNECTION FEE

PER LINE

TOTAL COST (GST inc)

Phone Line (This service is via the Melbourne Showgrounds PABX. Handsets, Fax and EFTPOS machines can be used via this line).

Phone Fax

EFTPOS

Local STD International

$110.00

$

Direct Phone Line (PSTN)

Phone Fax EFTPOS

Local STD International

$220.00 $

ISDN Onramp 2 Please note: ISDN Onramp services require a minimum 8 week notice period

Local STD

International $539.00 $

Sub Total Cost: $

Handset Bond - $150.00 per handset (GST ex) $

# Cabling Total Cost (GST inc): $ 220.00

Phone Services Total Cost (GST inc): $

Phone Services Application Form

Version 6. 14.11.2014

Phone Services Application Form

Service Information All calls are charged at the following rates; Local calls – $0.40c ex GST (flat rate); STD/ mobile calls – $0.40c ex GST (charge is based per minute). International calls will be charged at the carrier rates at the time of the completed event period Applicants requiring ISDN Onramp 2 services will need to take note of the notice period as this will impact the delivery of the services in time for the event. Applicants are advised that the ISDN Onramp 2 service includes the network terminating unit but does not include a terminal adaptor or the router. If the ISDN Onramp 2 service is utilised for either voice or data connections, a voice or data rate will apply at the carrier rate at the time of the completed event, or monthly if your event runs for longer than one month. If the call type is not ticked in the call type column, by default the Local and STD service will be automatically programmed. All cabling costs associated with connection to the phone services, and restoration of the phone services back to their original state must be paid by the Applicant prior to the event. When ordering the phone services, please ensure that page 1 and 2 of this application form is returned with a signature stating that you have read and acknowledge the Terms and Conditions of Use set out below.

Terms & Conditions of Use 1. All orders need to be placed prior to the event and notice period. Any order received at a later date will incur a late fee 2. Phone handsets can be provided at request provided that a handset bond has been paid at a cost of $150.00 ex GST. This amount will

be refunded after the conclusion of the event. Hired handsets can be collected from, and returned to the Melbourne Showgrounds Reception

3. If handsets are damaged or not returned, the handset bond will not be reimbursed 4. If a phone service is cancelled within 48 hours prior the event, the network connection fee will not be refunded. If a request for ISDN

Onramp service is ordered and cancelled at a later date, the network connection fee and call charge deposit fee will not be reimbursed This service is emulated and provides the same service as an ISDN Onramp 2. If you require a Telstra ISDN Onramp 2 service, an additional cost of $200 is required and 8 weeks of notice is required prior the event

5. A call charge deposit for each line ordered is required to cover call and rental charges for one month. Should your event exceed one month, additional charges may apply. The unused portion of the deposit will be refunded after the conclusion of the event. A detailed call charges summary can be issued upon request and provided to you after 30 days of the event

6. If an Applicant requests to utilise their own telecommunications carrier and Melbourne Showgrounds approves the request, Melbourne Showgrounds may charge the Applicant a fee to restore the phone services to their original state

7. If a floor plan or stand number is not provided with this form, any additional costs associated with moving services will be charges to the Applicant

8. Melbourne Showgrounds will not accept responsibility for any phone downtime, instability or bad reception. 9. Cabling cost only covers one phone line service subject to position additional charges may apply. If there is a requirement for

more services additional costs will apply.

I have read and understood the above terms and conditions and agree to abide by them. Name: Date:

Signature:

Payment Details Card Type: Mastercard VISA

Card Number:

Expiry Date:

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Name of Cardholder: Signature of Cardholder: Please note: There is a handling and service fee for this service: Visa and Mastercard 1.5% Return form to: Melbourne Showgrounds Fax: 03 9281 7581 Email: venue@rasv.com.au

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Version 6. 14.11.2014

Wired Internet Application Form

Melbourne Showgrounds can provide a range of internet services to general buildings for applicants. These services may vary according to the requirements of the applicant. Please note that all applicants must obtain permission from Melbourne Showgrounds to use, sell or hire internet services while on site. Please provide a stand number and floor plan with the location of your site and submit with this completed form a minimum of 10 business days prior to the commencement of your event. Late applications are not guaranteed.

Contact and Service Request Details Event Name:

Company:

Contact Name: Position:

Address: Postcode:

Phone: Fax: Mobile:

Email: Stand No./ Location:

Date service is required (inclusive): From: To:

INTERNET CONNECTION (Speed) 1 – 2 DAYS 3 – 7 DAYS 8 DAYS

OR MORE QUANTITY REQUIRED

TOTAL COST (GST inc)

Up to 2Mbit/s Internet Access # Unlimited download

$ 275 $ 330 $ 770 $

Up to 5Mbit/s Internet Access # Unlimited download $ 330 $ 495 $ 1,100 $

Up to 10Mbit/s Internet Access # Unlimited download $ 495 $ 1,100 $ 1,650 $

ADDITIONAL SERVICES

Public IP Address $44.00 per address (Limits Apply) Tick if required $

IT Support (Basic) $88.00 per hour (Minimum charge of one hour) $

* Cabling Total Cost: $ 220.00

Internet Services Total Cost (GST inc): $ Your personal information will be used only to process this “Wired Internet Application Form”. For full details of our Privacy Policy please refer to our website www.melbourneshowgrounds.com/privacy-policy/

# Refer to Terms and Conditions of Use clause 3 Refer to Terms and Conditions of Use clause 9 * Refer to Terms and Conditions of Use clause 10

PLEASE NOTE: - The service information and Terms and Conditions of Use overleaf form part of this application form - This form will not be processed until the information above and overleaf has been completed and payment has been made - Excess download charges will be charged to your credit card - All prices quoted on this document are inclusive of GST

Wired Internet Application Form

Version 6. 14.11.2014

Wired Internet Application Form

Service Information It is the responsibility of the Applicant to provide their own equipment (laptops, computers or PDA) to access the internet. Melbourne Showgrounds suggests that applicants utilise the most up to date operating systems, anti-virus and firewall applications as a minimum. It is the sole responsibility of the Applicant to ensure their system is up to date and support is provided by their own technical staff. Melbourne Showgrounds does not provide on call IT support unless arranged prior to the event. When ordering the internet services, please ensure that page one and two of this application form is returned with a signature stating that you have read and acknowledge the Terms and Conditions of Use set out below.

Terms & Conditions of Use 1. Payment will only be accepted via credit card prior to the event 2. Any applications received less than 72 hours prior to the event will be reviewed at Melbourne Showgrounds discretion and if

deliverable, will incur a late fee of $55.00 3. Speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network

configuration, line quality & length, equipment interference, traffic , hardware and software 4. No refunds will be given if the internet access service is cancelled within 72 hours prior the event or if the service is not

utilised 5. If a floor plan or stand number is not provided with this form, any additional costs associated with moving services will be

charged to the Applicant 6. Internet connection rate will apply for up to a month’s period. Please be aware any usage beyond a month will be

automatically charged accordingly for the remaining period of stay 7. Melbourne Showgrounds will not accept responsibility for any internet downtime, instability or bad reception 8. The lodging of this Application Form does not automatically guarantee internet services will be provided to the Applicant. Each

application will be assessed and the Applicant advised of the outcome. Payments will not be processed until acceptance of the application.

9. Basic IT support only covers the ability to connect to our internet service. This does not include the configuration or setup of any routers or switches.

10. Cabling cost only covers one internet service subject to position additional charges may apply. If there is a requirement for more services additional costs will apply.

I have read and understood the above terms and conditions and agree to abide by them.

Name: Date:

Signature:

Payment Details Card Type: Mastercard VISA

Card Number:

Expiry Date:

/

Name of Cardholder: Signature of Cardholder: Please note: There is a handling and service fee for this service: Visa and Mastercard 1.5% Payment must be made via credit card only. Return form to: Melbourne Showgrounds Fax: 03 9281 7581 Email: venue@rasv.com.au

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Exhibitors at Melbourne Showgrounds wishing to purchase food and beverage from the cafes or exhibitor lounge may charge their purchases to an account card. Please note: GST is charged at the point of sale – please retain all receipts for details of GST incurred.

I ……………………………………………………………… the undersigned, herby authorise Create Concepts to debit my card for any catering charges incurred at the below event.

Event Name:

Card Type: MasterCard VISA

Card Number:

Expiry Date:

Please note: There is a handling and service fee for this service: Visa and MasterCard 1.5%

Name of Cardholder: Signature of Cardholder:

Names of staff members who are expressly authorised on the day(s) of the event to charge against this card:

Name: Signature:

Name: Signature:

Name: Signature:

Company Name: Position:

Address: Postcode:

Phone: Fax:

Mobile: Email:

Please return form to: katie@createconcepts.com.au

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