insurance vogue hr solutions december2009 final
Post on 19-Oct-2014
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OnBase Solutions for HR
Sarah Coakley & Colleen Alber
OBJECTIVE
Human resource management's objective is to
maximize the return on investment
from the organization's human capital and minimize financial risk.
OBJECTIVE
Many organizations have OnBase in place in departments other than
Human Resources.
Consider what OnBase can do for Human Resources.
Key Challenges
• Hire the best people
• Retain valued employees
• Develop the next generation of leaders
• Improve linkage between pay and performance
• Support compliance initiatives
• Reduce costs, do more with less
”“ On average, 50% of a HR 50% of a HR
department’s time department’s time is spent processing employee
information and answering questions.
Forrester Research
TalentManagementRole RequirementsRole BudgetingPosition PlanningRecruitingApplication ProcessingSelection & HiringOnboardingPerformance EvaluationsTraining & DevelopmentPromotion & TransferEmployee Satisfaction
Staff Cost & DataAdministrationTime ReportingPTO RequestsPayrollBenefitsCompensation & BonusPolicy & Procedure AdminCorrective ActionsEmployee ChangesTerminationsEmployee RecordsCompliance & Litigation
HUMAN RESOURCES
Different SystemsUnique Challenges
Common Goals
Recruit &Select
Recruit &Select
Policy &ProcedureAdministrat
ion
Policy &ProcedureAdministrat
ion
Employee ChangeRequest
Employee ChangeRequest
Performance
Reviews
Performance
Reviews
New HireOnboardNew HireOnboard
Employee Separatio
n
Employee Separatio
n
Human Resources Systems
SAPOracle
PeopleSoftJD Edwards
LawsonSYSPRO
Microsoft Dynamics GPNETSUITE
Sage MAS 90ADP
Enterprise systems…Older legacy systems…Home grown systems…
Outsourced services…
What do these HRIS applications do?
• Link financial and human resource modules through one database• Typically encompass: payroll, time and
attendance, benefits administration, and employee management• Other functions include: recruiting, training,
and performance
”“Designed to Integrate with and Complement
Existing HRIS and Payroll solutions…(Not replace them.)
These systems just house the dataThese systems just house the data.The problem is that…
…it’s about documents…
Application for EmploymentResumeCover LetterReferencesAssessment ScoresInterview ResultsOffer LetterEmployment ContractNon-DisclosureI-9W-4Emergency Contact FormEmployee ReviewsAppropriation of LikenessE-mail CommunicationsAnd more…
”“The average employee file has over The average employee file has over
5050 different documentsdifferent documents.
Hyland Software, HR Dept
The Whole Picture
Linking Documents to Data
data HRISHRIS
HRIS
Application Enabler Retrieve DocumentsRetrieve Documents
Index DocumentsIndex Documents
Generate Bar CodesGenerate Bar Codes
Launch WorkflowLaunch Workflow
Create E-FormsCreate E-Forms
Run Custom QueriesRun Custom Queries
Launch Folder InterfaceLaunch Folder Interface
HRIS
Application Enabler - Folders
Reduce redundant data entry
Share data and supporting documents across systems
Turn tedious tasks into automatic system operations
Extend the reach and investment of your ERP
Supporting documentation – intuitively available
What can an HRIS Integration do for you?
HRIS
New Hire Onboarding
Recruit & Select
Recruit & Select
New Hire OnboardNew Hire Onboard
Performance
Reviews
Performance
Reviews
Employee Change Request
Employee Change Request
Employee SeparationEmployee Separation
Policy &ProcedureAdministrat
ion
Policy &ProcedureAdministrat
ion
New Hire Onboard
Kevin, the Facilities Manager:
• Determine building access
• Secure office or cubical space
Matt, the IT Manager:• Establish appropriate
security and credentials• Secure hardware including
computers, phones, mobile devices
• Determine software needs
The players…Adam, the New Employee:
I need to become productive
Kathleen, the Onboarding and Training Coordinator:
• Reduce the administrative burden on HR and hiring manager
• Improve cross-departmental setup responsibilities
• Automate initiation of training process• Provide the appropriate resources for
success• Eliminate “first day frustrations”
Heather, the HR Generalist:• Create employee profile• Generate employee checklist• Prepare new employee
paperwork
So, what are we doing to do about it?So, what are we doing to do about it?
Employee
Manager
INITIATE SETUP PROCESS COMPLETE
Onboarding (New Employee Setup)
HR GeneralistHR Generalist
Internal Departments
Internal Departments
Request Supplies
Create Employee
Profile
Accepts Offer
Complete Checklist
ITHardware
/Phone
ITNetwork Systems
FACILITIESDesk/
Chair…ONBASE TRAINING
Arrives
Final Review
Employee
Manager
INITIATE SETUP PROCESS COMPLETE
Onboarding (New Employee Setup)
HR GeneralistHR Generalist
Internal Departments
Internal Departments
Request Supplies
Create Employee
Profile
Accepts Offer
Complete Checklist
ITHardware
/Phone
ITNetwork Systems
FACILITIESDesk/
Chair…ONBASE TRAINING
Arrives
Final Review
Employee
Manager
INITIATE SETUP PROCESS COMPLETE
Onboarding (New Employee Setup)
HR GeneralistHR Generalist
Internal Departments
Internal Departments
Request Supplies
Accepts Offer
Complete Checklist
ITHardware
/Phone
ITNetwork Systems
FACILITIESDesk/
Chair…ONBASE TRAINING
Arrives
Final Review
Manual Data EntryManual Folder CreationManual Document PopulationDisparate Systems
Manual Data EntryManual Folder CreationManual Document PopulationDisparate Systems
Create Employee
Profile
Employee
Manager
INITIATE SETUP PROCESS COMPLETE
Onboarding (New Employee Setup)
HR GeneralistHR Generalist
Internal Departments
Internal Departments
Request Supplies
Accepts Offer
Complete Checklist
ITHardware
/Phone
ITNetwork Systems
FACILITIESDesk/
Chair…ONBASE TRAINING
Arrives
Final Review
HR Generalist receives communication from the candidate that they have accepted the offer. Employee file/record automatically created.
HR Generalist receives communication from the candidate that they have accepted the offer. Employee file/record automatically created.
WorkflowWorkflow
E-FormsE-Forms
Create Employee
ProfileFoldersFolders
Employee
Manager
Create Employee
Profile
INITIATE SETUP PROCESS COMPLETE
Onboarding (New Employee Setup)
HR GeneralistHR Generalist
Internal Departments
Internal Departments
Accepts Offer
Complete Checklist
ITHardware
/Phone
ITNetwork Systems
FACILITIESDesk/
Chair…ONBASE TRAINING
Arrives
Final Review
E-mail communicationsRarely happensUnorganized
E-mail communicationsRarely happensUnorganized
Request Supplies
Employee
Manager
Create Employee
Profile
INITIATE SETUP PROCESS COMPLETE
Onboarding (New Employee Setup)
HR GeneralistHR Generalist
Internal Departments
Internal Departments
Accepts Offer
Complete Checklist
ITHardware
/Phone
ITNetwork Systems
FACILITIESDesk/
Chair…ONBASE TRAINING
Arrives
Final Review
Manager requests training, supplies, hardware and access for the employee via a consistent request form.
Manager requests training, supplies, hardware and access for the employee via a consistent request form.
WorkflowWorkflow
E-FormsE-FormsRequest Supplies
Employee
Manager
Create Employee
Profile
INITIATE SETUP PROCESS COMPLETE
Onboarding (New Employee Setup)
HR GeneralistHR Generalist
Internal Departments
Internal Departments
Request Supplies
Accepts Offer
ITHardware
/Phone
ITNetwork Systems
FACILITIESDesk/
Chair…ONBASE TRAINING
Arrives
Final Review
Manual audit processVery time consuming
Manual audit processVery time consuming
Complete Checklist
Employee
Manager
Create Employee
Profile
INITIATE SETUP PROCESS COMPLETE
Onboarding (New Employee Setup)
HR GeneralistHR Generalist
Internal Departments
Internal Departments
Request Supplies
Accepts Offer
ITHardware
/Phone
ITNetwork Systems
FACILITIESDesk/
Chair…ONBASE TRAINING
Arrives
Final Review
HR Generalist completes the new hire checklist via electronic form and/or folder template. Employee file/record continues to be automatically created and dynamically populated. Exception Reports audits files for all new hires.
HR Generalist completes the new hire checklist via electronic form and/or folder template. Employee file/record continues to be automatically created and dynamically populated. Exception Reports audits files for all new hires.
Complete Checklist
FoldersFolders
Exception ReportsException Reports
WorkflowWorkflow
Employee
Manager
Create Employee
Profile
INITIATE SETUP PROCESS COMPLETE
Onboarding (New Employee Setup)
HR GeneralistHR Generalist
Internal Departments
Internal Departments
Request Supplies
Accepts Offer
Complete Checklist
ITHardware
/Phone
ITNetwork Systems
FACILITIESDesk/
Chair…ONBASE TRAINING
Arrives
E-mail communicationsPoor visibility
E-mail communicationsPoor visibility
Final Review
Employee
Manager
Create Employee
Profile
INITIATE SETUP PROCESS COMPLETE
Onboarding (New Employee Setup)
HR GeneralistHR Generalist
Internal Departments
Internal Departments
Request Supplies
Accepts Offer
Complete Checklist
ITHardware
/Phone
ITNetwork Systems
FACILITIESDesk/
Chair…ONBASE TRAINING
Arrives
Generalist double checks forms from other departments, ensuring the
organization is prepared for the new employee. Exceptions are noted and
communicated via e-mail notification.
Generalist double checks forms from other departments, ensuring the
organization is prepared for the new employee. Exceptions are noted and
communicated via e-mail notification.
WorkflowWorkflow
E-FormsE-FormsFinal
Review
Employee
Manager
Create Employee
Profile
INITIATE SETUP PROCESS COMPLETE
Onboarding (New Employee Setup)
HR GeneralistHR Generalist
Internal Departments
Internal Departments
Request Supplies
Accepts Offer
Complete Checklist
ITHardware
/Phone
ITNetwork Systems
FACILITIESDesk/
Chair…ONBASE TRAINING
Final Review
Manual audit processReporting challenge
Manual audit processReporting challenge
Arrives
Employee
Manager
Create Employee
Profile
INITIATE SETUP PROCESS COMPLETE
Onboarding (New Employee Setup)
HR GeneralistHR Generalist
Internal Departments
Internal Departments
Request Supplies
Accepts Offer
Complete Checklist
ITHardware
/Phone
ITNetwork Systems
FACILITIESDesk/
Chair…ONBASE TRAINING
Final Review
Employee arrives to the office, reporting for their first day of work.
Signing and delivering any remaining documents.
Employee arrives to the office, reporting for their first day of work.
Signing and delivering any remaining documents.
ImagingImaging
Exception ReportsException ReportsArrives
Employee
Manager
INITIATE SETUP PROCESS COMPLETE
Onboarding (New Employee Setup)
HR GeneralistHR Generalist
Internal Departments
Internal Departments
Request Supplies
Create Employee
Profile
Accepts Offer
Complete Checklist
ITHardware
/Phone
ITNetwork Systems
FACILITIESDesk/
Chair…ONBASE TRAINING
Arrives
Final Review
E-FormsE-Forms
Exception ReportsException Reports
FoldersFolders
Document ImagingDocument Imaging
WorkflowWorkflow
OnboardingReturn On Investment:Shorten the productivity curve
Increase employee engagement
Reduce processing cost per new hire
Clerical onboarding tasks eliminated
Eliminate manual handling and routing time
Reduce manual and duplicate data entry
Decrease onboarding delays
Establish onboarding process consistency
Instant access to all employee documents
Demo
• Onboarding and Separation
Policy and Procedure Administration
Recruit & Select
Recruit & Select
New Hire OnboardNew Hire Onboard
Performance
Reviews
Performance
Reviews
Employee Change Request
Employee Change Request
Employee SeparationEmployee Separation
Policy &ProcedureAdministrat
ion
Policy &ProcedureAdministrat
ion
Policy &ProcedureAdministrat
ion
Matt, the Manager• Has an idea/input for a new
policy• Reviews the policy, prior to
distribution• Tracks required reading
status for his employees
The players…Adam, the New Employee:I need to learn about our
policies and be able to reference them easily
Sarah, the VP of HR:• Approve policies
prior to distribution
• Provide enterprise reporting
• Provide proof of compliance
Heather, the HR Generalist:• Create and revise policies• Communicate changes• Distribute policies to
employees
So, what are we doing to do about it?So, what are we doing to do about it?
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
Review
Read/Acknowledge
Verify/Track
Enterprise Reporting
Create/ Revise
Distribute
Approve
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
Review
Read/Acknowledge
Verify/Track
Enterprise Reporting
Create/ Revise
Distribute
Approve
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
Review
Read/Acknowledge
Verify/Track
Enterprise Reporting
Distribute
Approve
Changes not trackedNo revision history
Changes not trackedNo revision history
Create/ Revise
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
Review
Read/Acknowledge
Verify/Track
Enterprise Reporting
Distribute
Approve
The HR Generalist creates (and/or revises) the policy, procedure or handbook with complete history.
The HR Generalist creates (and/or revises) the policy, procedure or handbook with complete history.
WorkflowWorkflow
EDMSEDMSCreate/ Revise
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
Review
Read/Acknowledge
Verify/Track
Enterprise Reporting
Create/ Revise
DistributeChanges not trackedNo revision historyNo formal record of approval
Changes not trackedNo revision historyNo formal record of approval
Approve
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
Review
Read/Acknowledge
Verify/Track
Enterprise Reporting
Create/ Revise
DistributeThe HR Manager or VP approves the policy for distribution to the employee workforce. They may request changes, which routes the policy back to the HR Generalist for revision.
The HR Manager or VP approves the policy for distribution to the employee workforce. They may request changes, which routes the policy back to the HR Generalist for revision.
WorkflowWorkflow
EDMSEDMSApprove
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
Read/Acknowledge
Verify/Track
Enterprise Reporting
Create/ Revise
Distribute
Approve
Poor communication of changesLack management buy-in
Poor communication of changesLack management buy-in
Review
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
Read/Acknowledge
Verify/Track
Enterprise Reporting
Create/ Revise
Distribute
Approve
The Management Team receives the policy for review (and maybe approval), prior to distribution to their employees.
The Management Team receives the policy for review (and maybe approval), prior to distribution to their employees.
WorkflowWorkflowReview DKTDKT
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
Review
Read/Acknowledge
Verify/Track
Create/ Revise
ApproveEnterprise Reporting
Inconsistent distributionPaper, e-mail, faxUntimely updates
Inconsistent distributionPaper, e-mail, faxUntimely updates
Distribute
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
Review
Read/Acknowledge
Verify/Track
Create/ Revise
ApproveEnterprise Reporting
The HR Generalist , HR Manager or VP distribute the new policy or procedure to those required to read it with a single click.
The HR Generalist , HR Manager or VP distribute the new policy or procedure to those required to read it with a single click.
WorkflowWorkflow
DistributeDKTDKT
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
ReviewVerify/Track
Enterprise Reporting
Create/ Revise
Distribute
Approve
Lost policy documentsInk signature collectionUnorganized updates
Lost policy documentsInk signature collectionUnorganized updates
Read/Acknowledge
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
ReviewVerify/Track
Enterprise Reporting
Create/ Revise
Distribute
Approve
Employees immediately receive the policy for acknowledgement. All assigned policies are presented in a single interface for reference and review.
Employees immediately receive the policy for acknowledgement. All assigned policies are presented in a single interface for reference and review.
DKTDKT
Web ServerWeb Server
Enterprise DKTEnterprise DKT
Web Parts for Sharepoint
Web Parts for Sharepoint
Read/Acknowledge
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
Review
Read/Acknowledge
Enterprise Reporting
Create/ Revise
Distribute
Approve
E-mail & phone communicationsSpreadsheets and checklistsNew employees
E-mail & phone communicationsSpreadsheets and checklistsNew employees
Verify/Track
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
Review
Read/Acknowledge
Enterprise Reporting
Create/ Revise
Distribute
Approve
Department managers can review the required reading status on all policies assigned to their employees, with tools to manage delinquencies.
Department managers can review the required reading status on all policies assigned to their employees, with tools to manage delinquencies.
DKTDKTVerify/Track
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
Review
Read/Acknowledge
Verify/Track
Create/ Revise
Distribute
Approve
Manual data collection processSpreadsheet trackingDelayed reporting
Manual data collection processSpreadsheet trackingDelayed reporting
Enterprise Reporting
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
Review
Read/Acknowledge
Verify/Track
Create/ Revise
Distribute
Approve
The HR Manager or VP can view ALL policies assigned to ALL employees, generating reports that identify delinquencies and prove required reading compliance.
The HR Manager or VP can view ALL policies assigned to ALL employees, generating reports that identify delinquencies and prove required reading compliance.
Report ServicesReport Services
Enterprise Reporting
HR VP
Management
Employees
HR Generalist
CREATE/REVISE APPROVE ACKNOWLEDGE TRACK/REPORT
Policy & Procedure Administration
Review
Read/Acknowledge
Verify/Track
Enterprise Reporting
Create/ Revise
Distribute
Approve
DKTDKT
Report ServicesReport Services
EDMSEDMS
Web ServerWeb Server
WorkflowWorkflow
Web Parts for SharePointWeb Parts for SharePoint
P&P AdminReturn On Investment:Rapidly distribute documents
Ensure knowledge transfer consistency
Enforce employee accountability
Easily audit reading compliance
Identify and resolve delinquencies
Quickly generate enterprise reports
Reduce administration costs
Reduce paper, print and mail costs
Support compliance efforts
Demo
• Policy and Procedure Administration
time to make a difference.