L O U R D E S M A C H U C A , C U R / 5 1 6F E B R U A R Y 1 3 , 2 0 1 7

P R O F F E S O R E L I Z A B E T H P A C E

INSTRUCTIONAL PLAN AND PRESENTATION

CULTURAL AWARENESS WORKSHOP

M A RC H 2 4 A N D 2 5 , 2 0 1 7BY LO U R D E S M A C H U C A F R O M T H E L A A

PHASE I

What is it?

• Different beliefs• Different values• Different customs

CULTURAL DIVERSITY

• Language • Religion • Cuisine

• Music• Arts

• Social Habits

Defined by:

ATLANTA DEMOGRAPHICSPopulation 420,033

• Black or African American 226,894• White 161,115• Hispanic or Latino 21,815• Asian 13,188• Some other race 9,317• Two or more races 8,369• American Indian 988• Three or more races 949• Native Hawaiian Pacific Islander 132

(Suburban Stats, 2016)

GOALS OF THE WORKSHOP

• Enhance sensitivity and awareness towards cultural differences.

• Become competent in a multicultural environment.

• Reduce communication gaps and build positive employee-client relationships.

See Instructional Plan for complete goals.

PHASE II

OBJECTIVES OF THE WORKSHOP

• Judge situations involving clients from diverse countries.

• Interpret clients' needs.

• Associate clients' cases providing a more specific action.

• Choose the right medium of interaction.

See Instructional Plan for complete objectives.

Learning Approach

COLLABORATIVE LEARNING/CRITICAL THINKING

Instructional Strategies• Debates• Case-studies• Role-plays• Think-pair-share• Town hall circle

Instruction Technologies• Internet• Computer devices

PHASE III

INFORMATION ABOUT THE WORKSHOP

• Facilitator: Lourdes Machuca VAWA Paralegal at the Latin American Association

• Date: March 24 and 25, 2017

• Time: 2-6 p.m.

• Where: The Latin American Association 2759 Buford Highway. Atlanta, GA. 30316Conference room 1

PARTICIPANTS:CUSTOMER SERVICE EMPLOYEES AT NONPROFITS IN ATLANTA

PHASE IV

EVALUATION INSTRUMENTS

• Daily closing quizzes• End of the workshop survey

REFERENCES

• Suburban Stats. (2016). Retrieved from https://suburbanstats.org/population/georgia/how-many-people-live-in-atlanta