institutional capacity building for successful e-government 23 june 2011 by mr blake mosley-lefatola...
TRANSCRIPT
Institutional Capacity Building for Successful e-Government
23 June 2011
ByMr Blake Mosley-Lefatola
Chief Executive Officer: SITA
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INDEX SITA Act SITA Mandate SITA’s Contribution to Government 12 Outcomes and
Opportunities What is e-Government about? So why do countries need to have e-Government strategy What are the critical success factors for a successful e-government
programme What are the Barriers and Challenges for Successful e-
Government African countries must pursue a particular e-government strategy e-Government value proposition for Africa is great!
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SITA ACT
SITA is governed by the SITA ACT No. 88 of 1998 as amended by the SITA Act 38 of 2002:
To provide for the establishment of a company that will provide information technology,
information systems and related services to, or on behalf of, participating departments and in regard to these services, act as an agent of the South African Government; and to provide for
matters connected therewith.
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SITA MANDATE
To improve service delivery to the public through the provision of information technology, information systems and related services in a maintained information systems security environment to departments and public bodies and to promote the efficiency of departments and public bodies through the use of information technology
Furthermore, the Act separates SITA's services into mandatory services (i.e. SITA must provide), and non-mandatory services
SITA remains committed in all its engagements to adhere to the Government's "IT House of Values ",
What is e-Government about?
“e-Government is about using the tools and systems made possible by Information and Communication Technologies (ICT) to provide better public services to citizens and businesses. ICTs are already widely used by government bodies, just as in enterprises, but e-Government involves much more than just the tools. Effective e-Government also involves rethinking organizations and processes, and changing behavior so that public services are delivered more efficiently to the people that need to use them. Implemented well, e-Government enables all citizens, enterprises and organizations to carry out their business with government more easily, more quickly and at lower cost.” - European Union
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So why do countries need to have e-Government strategy
To pursue real economic development goals not just “technology push”
To create the right policy and institutional frameworks from the start.
To maximize effectiveness of ICT initiatives within Government.
To manage the increasing costs of I&IT in government
To generate savings by applying I&IT in backend processes or other programmatic areas
To map path from pilot experiments to sustainable, scalable systems
To design technology architecture (infrastructure, data, standards) for the public sector
To integrate organizational silos and deliver citizen services through common channels.
What are the critical success factors for a successful e-government programme
What are the Barriers and Challenges for Successful e-Government
Barriers to e-Government
Legislative and
regulatory
Budgetary frameworks
Planning for technological
change
Digital divide
Developing a roadmap for
new technologies
Human capacity
development
Fostering leadership for
e -Government
Public private partnerships
Cross agency coordination
Institutional capacity building blocks to ensure that key e-Government institutional capacity prerequisites are met
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• Industry Participation• Outsourcing• Best Practice Research• Skill sets
• CIO – Policy• CTO – Technology• e-Government
Champion – Strategy Level
• Policies & Acts• Standards /
Architecture• Human Capital
Development
• Political sponsorship• Policy level• Institutional
framework• Project Portfolio
Management
Governance Structure Tools
Public-Private Partnerships
e-GovernmentChampion
SITA;s experience in pursuing an e-government strategy – Building PSI Capability
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E-Strategy• e-Vision
• Governance
• Strategies, Plans and Policies
• Resource Commitment
E-Strategy• e-Vision
• Governance
• Strategies, Plans and Policies
• Resource Commitment
Organizational Capability• e-Government Competencies
• e-Government Tools & Techniques
• Organizational Learning
Organizational Capability• e-Government Competencies
• e-Government Tools & Techniques
• Organizational Learning
Risk & Programme Management
• Risk Management
• Portfolio Management
• Project Management
• Business Transformation
Risk & Programme Management
• Risk Management
• Portfolio Management
• Project Management
• Business Transformation
Architecture• Business and Operational Model
• Security
• Data
• Application
Technology
Network
Architecture• Business and Operational Model
• Security
• Data
• Application
Technology
NetworkValue Chain Management• Partner Relationships• Value Chain Integration
• Public Readiness Assessment
Value Chain Management• Partner Relationships• Value Chain Integration
• Public Readiness Assessment
Performance Management• Client Satisfaction• Privacy Compliance• Benefits Monitoring• Predictability• e-Government Maturity Reporting
Performance Management• Client Satisfaction• Privacy Compliance• Benefits Monitoring• Predictability• e-Government Maturity Reporting
e-Government value proposition for Africa is great!
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SITA Contribution to Government 12 Outcomes and Opportunities Outcome 1: Improved quality of basic education.
Current contribution (contracted) Learner Unit Tracking (LURITS) Matric Exam System National Education Infrastructure Management System
(NEIMS) Opportunities (Requires MTEF funding, resources and
contracts) e-Learning Solutions Schools connectivity School Administration Systems
SITA Contribution to Government 12 Outcomes and Opportunities Outcome 2: A long and healthy life for all South Africans.
Current contribution e-Health (e-HR & HIS) National Social System (NISIS) and Indigent Register Social Grant System TeleMedicine
Opportunities (requires MTEF funding, resources and contracts) National Health Insurance (NHI) Unemployment Fund (U-Filing) Shared Service for Hospitals and Clinics connectivity
SITA Contribution to Government 12 Outcomes and Opportunities Outcome 3: All people in South Africa are and feel safe.
Current contribution Crime Admin System National Population Register (NPR) ID Track & Trace e-Docket System
Opportunities (requires MTEF funding, resources and contact) Home Affairs National Identity System (HANIS) & Automated Fingerprint
Identification System (AFIS) Integrated Justice System (IJS) Movement Control System (MCS) Inmate Tracking System National Emergency Control and Response Centres Cyber Crime Solutions Companies Intellectual Properties (CIPRO) System Anti-Corruption detection system
SITA Contribution to Government 12 Outcomes and OpportunitiesOutcome 4: Decent employment through inclusive
economic growth. Current Contribution
SITA as employer Opportunities (requires MTEF funding, resources and
contract) Job Seekers database Job Opportunities database
SITA Contribution to Government 12 Outcomes and OpportunitiesOutcome 5: A skilled and capable workforce to
support an inclusive growth path.. Current Contribution
Youth Internship ICT Training SITA Knowledge Management Project
Opportunities (requires MTEF funding, resources and contract) Government ICT Academy partnerships
SITA Contribution to Government 12 Outcomes and OpportunitiesOutcome 5: A skilled and capable workforce to
support an inclusive growth path.. Current Contribution
Youth Internship ICT Training SITA Knowledge Management Project
Opportunities (requires MTEF funding, resources and contract) Government ICT Academy partnerships
SITA Contribution to Government 12 Outcomes and OpportunitiesOutcome 6: An efficient, competitive and responsive
economic infrastructure network. Current Contribution
SCM (economies of Scale) Opportunities (requires MTEF funding, resources and
contract) Electronic National Transport Information System
(e-NATIS)
SITA Contribution to Government 12 Outcomes and OpportunitiesOutcome7: Vibrant, equitable and sustainable rural
communities with food security for all. Current Contribution
None Opportunities (requires MTEF funding, resources and
contract) Agriculture and Food Geospatial Information
System
SITA Contribution to Government 12 Outcomes and OpportunitiesOutcome 8: Sustainable human settlements and
improved quality of household life. Current Contribution
NISIS Deeds Register system
Opportunities (requires MTEF funding, resources and contract) Housing Subsidy System National Geospatial Information System
SITA Contribution to Government 12 Outcomes and Opportunities Outcome 9: A responsive, accountable, effective and efficient
local government system. Current Contribution
Municipal System Blueprint Opportunities (requires MTEF funding, resources and
contract) IFMS to Local Gov Service Request and Delivery System Billing & Payment Solutions NISIS (Indigent Register) Provincial/Municipal Shared Service solutions
SITA Contribution to Government 12 Outcomes and OpportunitiesOutcome 10: Environmental assets and natural
resources that are well protected and continually enhanced. Current Contribution
Green IT for SITA Opportunities (requires MTEF funding, resources and
contract) Green IT Strategy & e-Waste for Gov
SITA Contribution to Government 12 Outcomes and OpportunitiesOutcome 11: Create a better South Africa and
contribute to a better and safer Africa and World. Current Contribution
E-Defence (whole IT Portfolio) Opportunities (requires MTEF funding, resources and
contract) National Intelligence System VISA System Citizen's Abroad Register
SITA Contribution to Government 12 Outcomes and Opportunities Outcome 12: An efficient, effective and development oriented public service and
an empowered, fair and inclusive citizenship. Current Contribution
Government NGN Government ICT Infrastructure IFMS ICT Regulatory programme SITA Service Portfolio
Opportunities (requires MTEF funding, resources and contract) DPSA & Presidency (M&E system) e-Government: Citizen Portal Taxation (e-Filing) interfaces Anti-Corruption Systems Business Process Management Performance Management System Recruitment System (part of IFMS) National Library System National Heritage Admin System ECM Solutions e-Mail Solutions (shared service hosting)
