ISSN 1703-9851

Institute QuarterlyIQ

Silvy Wright, BA(Hons), CAChair of the Board of Governors

New Graduates, New TalentHello everyone:

I’m thrilled to share with you that theInstitute’s Executive Committee has justelected the first group of graduates of thenew FCIP Program. Targeted as aspiring CIPgraduates, these early pioneers began theirFellowship journey three years ago, whenthe new program was launched inSeptember 2010.

Since then, they’ve completed the newprogram’s curriculum, which examinesimportant business topics and adapts themto the P&C business. Specifically, theprogram is made up of five courses tailoredto the industry—Strategy, Leadership,Finance, Enterprise Risk Management, and

Emerging Issues—as well as a workplaceproject paper that students develop inpartnership with their employers.

Our group of 2014 FCIP graduates is madeup of underwriters, adjusters, supervisors,and managers, underscoring how theprogram’s broad application is right for anyambitious industry professional looking tomake a move up the career ladder intomore senior roles. All of them speak highlyof the knowledge gained from the program,knowledge that they say is directlyapplicable to their job.

If you’re a CIP graduate looking for yournext career move, then before you head offon your summer vacation, I’d encourageyou to follow in our graduates’ footstepsand register for the Fellowship Program byvisiting us at www.insuranceinstitute.ca. Byregistering this month, you’ll be reservingyour spot in this fall’s semester. Once you’veregistered, you can select your first courseduring July or the first weeks of August.

Focus on New Talent

As you’ve heard me say before, attracting theright talent is an imperative for our industry;the Institute’s demographic studies tell us thata number of boomer-aged workers will beretiring in the coming years, leavingemployment gaps we want to be ready to fill.

In addition, the insurance business isbecoming more complex, stronger financialperformance is expected, severe weatherevents are becoming more frequent, andinvesting in technology is increasinglyimportant to our ability to meet ourcustomers’ growing expectations.

Vol. 2, No. 29 For the Members of the Insurance Institute - Canada Summer 2014

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continued on page 2

Career Connections Job Site Here Comes Summer …After the Exams!

The national examinations for the CIP and General Insurance Essentials Programs takeplace July 2–8, 2014.

Morning AfternoonDay Course Number Course Number

Wed. Jul. 02 12, 36, 132 38, 111, 120Thurs. Jul. 03 37, 110 39Fri. Jul. 04 14, 66, 112 32, 122Mon. Jul. 07 11 16, 72, 81, 131Tue. Jul. 08 121, 130 13, 82

Morning sessions start at 9:30 a.m., local time; afternoon sessions, at 1:30 p.m. Threehours are allowed for each CIP subject and two hours for GIE subjects. Good luck!

Regional Meetings: The Institute “Web Servers”

As an association run by its members, the Institute can be thought of like an “Internet”in which information constantly flows between local and provincial institutes and thenational Institute; between members and their elected representatives. One vital“server” in this network for communication between institutes is the regional meeting.Every year, at regional meetings across the country, the directors of local institutesmeet with each other and with The Insurance Institute of Canada to discuss issues oflocal, regional, and national concern. These meetings are candid forums where yourneeds as students and members are discussed, opportunities for cooperationbetween institutes are explored, and issues of national interest are examined.

This year, the Western regional meeting was held in Regina May 1 and chaired byGlenda Ouellette, BA, MBA, FCIP, Regional Vice Chair. The Quebec regional meetingwas held in Montreal March 21 and chaired by François Côté, FPAA, CRM, RegionalVice Chair. The Atlantic regional meeting was held in Halifax May 8 and chaired byDarrel Coates, CIP, CRM, Regional Vice Chair.

WHAT’S INSIDE…

Institute Quarterly is published byThe Insurance Institute of Canada18 King Street East, 6th FloorToronto, Ontario M5C 1C4(t) 416-362-8586 (f ) 416-362-4239Editor: Walter A. Braddock, BComm (Hons), FCIP

Onwards and Upwards

Detweiler, Stephanie, CIP, has joinedthe Courtenay, British Columbia office ofCoast Claims Insurance Services.

Hobbs, Cheryl, CIP, CAIB, has beenappointed Assistant Vice President,Business Development, of CreechurchInternational Underwriters Ltd.

Kipouros, Matina, M.Admin., CIP, has beenappointed Vice President, Underwriting andMarketing, of the Saskatchewan MutualInsurance Company.

Primdahl, Peter, CIP, has been appointedVice President, Specialty Operations, ofSovereign General Insurance.

IIC Annual Report Now Available

The Annual Report of The Insurance Institute of Canada for2012–2013 has been printed. Copies are now available tomembers on request.

If you would like to receive your printed copy of the latest AnnualReport, please send an e-mail to the Institute atiicmail@insuranceinstitute.ca or a fax to (416) 362-1126.

The Career Connections Job Site is theInstitute’s service for connecting careerseekers with career opportunities.

• Employers can take advantage of ourcontinued presence at local careerfairs by posting entry-level,intermediate, and senior positions.

• For candidates, new postings areadded daily.

To reach the Career Connections JobSite, go to www.career-connections.info.Click on your language of choice. Then,on the home page, click on “Job Site.”

Want to know more?

(T)416-362-85861-866-362-8585 (toll-free)

(E) cconnections@insuranceinstitute.ca(F) 416-362-2692

The FCIP Program: Expand Your Horizons 2

New Institute Program Supports Industry Recruitment 3

Helps You Stay in the Know!Membership Renewal 3

The Clock is Ticking! 3

Career Connections: The Gateway to Insurance Careers for 10 Years 4

CIP Society Update 5

The CIP Society Symposium: Making History, Looking to the Future 5

Scholarships: Lending a Hand to the Industry’s Future 6

The Ambassador Program: We Need You! 6

The Institutes Get Social 7

Here Comes Summer...After the Exams! 8

Regional Meetings: The Institute “Web Servers” 8

IIC Annual Report Now Available 8

Career Connections Job Site 8

Onwards and Upwards 8

New Graduates, New Talent

Combined, all these factors make the needto attract bright, well-educated, enthusiasticyoung adults all the more important.

That’s why the Institute’s involvement ininsurance career development beginswell before people come into theindustry. Through our Career Connectionsdivision, we’re engaging with youngadults in high schools, colleges, anduniversities and encouraging them toseriously consider a career in ourdynamic, fast-changing industry, anindustry that plays a vital role in society.

Business diplomas with an insurancespecialty are readily available at collegesacross Canada, from British Columbia tothe Atlantic coast. You can check theseout at www.insuranceinstitute.ca.Students who opt to take this path willgraduate not only with their collegediplomas but also with up to nine of ten

required CIP courses. The Institute alsohas partnerships with the University ofCalgary, Mount Royal University, andWilfrid Laurier University, so students areable to earn CIP credits while theycomplete their university degrees.

The Institute’s Career Connections teampromotes these different programs toyoung adults while providing informationto improve their understanding ofinsurance and introducing them to themany careers available in our industry.

Our 376 career ambassadors help usreach almost 200,000 secondary andpost-secondary students face-to-faceeach year. Along with our web-based andsocial media channels, we reach morethan 4 million young people. Combined,these full-time college programs and ourCareer Connections work produce animportant pipeline of qualified new hiresfor our industry.

Together, we can do even more. If a memberof your family is heading into their finalyear of secondary studies this fall andturning their attention to post-secondaryplanning, I’d like to ask you to share yourexperience in the industry, let them knowabout the wealth of opportunitiesavailable to them, and encourage them toconsider a career in insurance.

I’d like to end by wishing every success tothose of you who will be preparing forthe upcoming July exams as you receivethis newsletter and a safe and happysummer to everyone.

Sincerely,

Silvy Wright, BA(Hons), CAChair of the Board of Governors

You are a dedicated insuranceprofessional. You have polished technicalskills, refined through years of experiencein Canada’s property and casualtyindustry. You have valuable ideas thatyou feel will benefit your organizationand the industry as a whole.

How do you expand your horizons?

“The FCIP Program is geared towardspeople who want to take the next stepin their development, especially thosewho want to become leaders,” said JoeyDeschambault, one of 13 FCIP candidateswho recently finished their course work inthe online program. “The FCIP Programreally gears the courses around decisionsthat leaders make in the workplace.”

The Fellow Chartered Insurance Professional(FCIP) Program was developed by theInsurance Institute in collaboration withsenior industry executives and respectedacademics from several of Canada’srespected business schools.

Redesigned in 2010, the online programcovers several core aspects of thebusiness: strategy, leadership, financial

management, enterprise riskmanagement, and emerging issues. Inthe final “capstone” course, candidatesapply the knowledge and skills that theyhave gained throughout the program tocreate practical solutions to real-worldissues facing insurance companies.

“It’s definitely worth it if you want tolearn more about the insurance industry,”Calgary FCIP candidate Vinh Ho said ofthe program. “I have a more of an in-depthindustry view, with more of a businesseducation as well.”

Thirteen FCIP candidates, 12 from acrossCanada and one from the Bahamas,recently finished the program coursework. In the second course, F520: Leadingin the Insurance World, candidates learnhow to make the most of their leadershipqualities regardless of their role orfunction within a p&c organization.

Several FCIP candidates who finishedtheir coursework said they came out ofthe leadership course transformed.

“A quote was used in the leadershipcourse that said ‘You don’t have to be ina leadership position to be a leader,’” said

FCIP candidate Julie Chipp-Smith of Ajax,Ontario. “That just hit me hard. I appliedthat to myself: I don’t have to be in amanagement position to lead or to beperceived by my colleagues as a leader.”

Bahamas FCIP candidate Cindy Carroll similarlycame out of the course with a changedperspective. “It changed my view aboutleadership, in that management andleadership are two totally differentthings,” she said. “You can manage all daylong, but leading is inspiring. And in thatcourse, I learned the type of leader that I wantto be. Wherever I’m at, I want to be aninspiration to others.”

Are you ready to join the leadershipdiscussion in the FCIP Program?

The FCIP Self-Assessment Quiz, a briefonline quiz consisting of eight questions,can help determine if you are ready totake the FCIP Program at this stage ofyour career. The quiz is available atwww.insuranceinstitute.ca/AreYouReady.

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“The FCIP program provides youwith timely, relevant informationthat enables you to improve yourskills and uniquely prepares you tosit at the executive table of yourcompany.”

—2014 FCIP grad Anna McCrindell

“I have met a lot of really goodpeople. I’ve had a lot of really greatexperiences. I feel I have a muchbetter understanding of thebusiness of insurance.”

—2014 FCIP grad Christine Korth

“I feel rewarded. I feel that thisdesignation is right for me. It’sputting me in a better position tomove forward in the industry as aleader.”

—2014 FCIP grad Greg Crawford

“The FCIP program is gearedtowards people who want to takethe next step in their development,especially those who want tobecome leaders.”

—2014 FCIP grad Joey Deschambault

The Institutes Get Social

continued from page 1 In the Spring edition of IQ, we introduced our new social media web page and listedthe institute and chapter Twitter handles. Have you followed your local institute orchapter yet? If not, visit our social media web page to follow the institutes andchapters: www.insuranceinstitute.ca/socialmedia.

Over the past eight months of monitoring and measuring conversations online, thelocal institutes and chapters have nearly doubled their presence on Twitter and arelooking to broaden their reach in the coming months.

Here is a snapshot of a few of the top tweets from the past few months and a look atthe types of conversation happening online:

From the Institute Twitterverse

@Proadjust

Driverless cars possibly licensed in Ontario as soon as 2015. How do we insure?Products liability? @IIOGTA #cipsymposium

@Destraudo

@Proadjust @JimHarris @IIOGTA If liability is with owner, no one in their right mindwill trust it. Auto makers would have to assume it.

@InsuranceBureau

+1 RT @IIOOttawa: We're running a seminar w/ the Insurance Bureau of Canada onWind & Water May 15. Don’t miss out! http://t.co/imbH80vLyp

@MicheleTweeting

A bit late but for my #insurance peeps here's my #FF @InsuranceInsNS - our localinstitute friends :)

@Western_FG

RT @InsuranceMedia Jeff Burke, President of @Western_FG @IIOGTA #CIPSymposium—High River Flood 2013 — Government + Industry Cooperationhttp://t.co/96UQHntDnx

@Murdawg20

Good luck to my fellow co-workers on their CIP exam tomorrow @kyleecalvert@stace_tee @Krista_L_Carter #thegrind

@ICLRCanada

RT @IIOGTA To hear more, @ICLRCanada will be leading our seminar on the impact ofclimate change on May 22 in Thornhill: http://t.co/WhsRbiYx3V

@FIRSTInsCan

RT @InsuranceInsBC Check us out at #yvr! Our ad is up until the end of April!#CIPsociety #insurance http://t.co/vVMwG39crY

@YIPToronto

RT @IIOConestoga Continue the momentum you’ve built so far! Just a reminder thatregistration is now open for spring #CIP classes. http://t.co/kU4TznRJXq

The FCIP Program: Expand Your Horizons

6 3

Scholarships: Lending a Hand to the Industry’s Future

The Insurance Institute offers a numberof scholarship programs for studentsenrolled at a Canadian post-secondaryinstitution. Each scholarship offerssomething unique to the students andthe region it represents. Take a closerlook at our growing number ofscholarships.

John E. Lowes Insurance EducationFund: Celebrating the 20thAnniversary

For 21 years, the Insurance Institute,along with the insurance community,has offered the John E. Lowes InsuranceEducation Fund. Thanks are due in largepart to John E. Lowes, BA, FIIC, CIB (Ont).This foundation is named in his honouras a tribute to his continuing dedicationto professionalism in the property andcasualty insurance industry.

We also thank the numerous individualsand organizations that have generouslysupported the scholarship program overthe years. Interested individuals andorganizations can become a college oruniversity contributor through the newContributors’ Program. Applicants canapply between now and Friday,September 26, 2014, 5:00 p.m. EST.

Toronto Insurance Conference (TIC)Scholarships

The Insurance Institute and the TorontoInsurance Conference (TIC) are proud tosponsor the TIC Scholarship Program—

the first-ever university scholarship forrelatives of TIC brokers, partners, andstaff. Share this news with your businesspartners and staff, as their relatives anddependents are eligible to apply, as well.

The scholarship annually offers financialassistance to relatives or dependentspursuing full-time Canadian universityundergraduate degrees with aconcentration in business, finance, orinsurance. Three scholarships areavailable at a value of $5,000 each.

This is an exciting time for the TICmembership. Scholarship applications for2014 will be accepted from now until Friday,September 12, 2014 by 5:00 p.m. EST.

Lloyd King Scholarships: FinancialAssistance for the Atlantic Provinces

The Lloyd King Scholarships awardfinancial assistance for up to twoqualifying residents of Atlantic Canada

who are pursuing post-secondaryeducation. Introduced in 2009, thescholarships continue to offer students alending hand.

Applicants must be employed in theproperty and casualty insurance industryor a dependent of, or immediatelyrelated to, an individual who is employedin the property and casualty insuranceindustry and a member of the InsuranceInstitute within Canada.

Support the industry’s future by encouragingstudents to apply for these scholarships.The deadline for submission is Friday,September 26, 2014, 5:00 p.m. EST.

How can you lend a hand to these greatendeavours?

By encouraging students to apply, byattending events in support of thescholarships, and by giving generously,we make it possible for the Institute’sscholarship programs to continue theirwork. Without industry support, thesescholarships could not reach those whocould benefit from them. Each of usbenefits from encouraging students topursue higher education.

For more scholarship information,please visit www.insuranceinstitute.ca/scholarships or contact your localinstitute or chapter office.

New Institute Program Supports Industry Recruitment

The Insurance Institute has created anew, standalone P&C Insurance EssentialsProgram to educate new boardmembers and executives who have beenrecruited from outside the property andcasualty (p&c) insurance industry.

“The Insurance Institute’s new programsupports a company’s recruiting efforts,” saidTino Corsetti, Senior Director, AcademicPrograms and Product Development at theInsurance Institute. “Companies canconfidently expand their search for boardroomand executive talent beyond the insuranceindustry, because a resource is available tohelp orient their new recruits into the p&cbusiness quickly.

“As Canada’s solvency regulator makesclear, seeking professional developmentopportunities for board members andexecutives is a sign of good corporategovernance.”

At the heart of the P&C InsuranceEssentials Program is a workshop focusedon senior-level fundamental p&cinsurance concepts. Workshop topicsinclude foundational insurance concepts;the p&c industry’s regulatory framework;distribution; underwriting and rating;claims; and capital and capacity.

The one-day program illustrates theseconcepts using practical examples drawnfrom a business case. A comprehensivecase-study session follows the workshop.A final, optional component of theprogram is a panel discussion on today’schallenges and tomorrow’s emergingtrends, featuring experts from insurancecompanies and across the country.

P&C Insurance Essentials can be tailored tomeet the needs of a wide variety ofcompany board structures—public, mutual,or co-operative models—as well as anumber of different p&c experience levels.

The program evolved from the Institute’scollaboration with The Co-operators inthe delivery of the company’s DirectorDevelopment Program (DDP).

The Co-operators’s board is composed ofelected directors from co-operatives

across Canada. “A lot of them come witha fair bit of financial acumen, but they’renot from insurance and that is thespecific issue that we wanted to address,”said Richard Lemoing, chair of the boardat The Co-operators.

The Co-operators built its DDP programto address a number of competenciesrelated to governance oversight of aninsurance or financial servicesorganization. A director is expected tocomplete the DDP program during athree-year term.

The Co-operators delivered its Knowledgeof the Business p&c insurance module inlate 2013, working in partnership with theInsurance Institute.

P&C Insurance Essentials can be adaptedto the needs of any p&c insurancecompany. It can benefit the managers orstaff of financial services organizationsthat offer p&c insurance products as partof their business.

P&C Insurance: Essentials for Executives isparticularly well-suited to the perspectiveof executives who propose andrecommend insurance-related optionsfor the company. A case study, forexample, calls for participants to considerand discuss insurance-related tacticaloptions that might be proposed to theboard of directors.

For more details about P&C InsuranceEssentials, visit our website atwww.insuranceinstitute.ca.

The Ambassador Program: We Need You!

One of the strategies for promotingcareers in insurance is to dispel some ofthe misperceptions about the type ofpeople who work in insurance. One ofthe ways we do that is by recruiting andtraining industry professionals to be theface of the industry and to talk abouttheir careers in insurance to youth andcareer seekers. These “spokespeople”speak on behalf of the industry and helpintroduce insurance careers to manywho don’t know about the potential andhaven’t explored the possibilities.

As an ambassador, you will be expectedto attend a one-hour orientation

webinar, participate in a four-hourtraining session (the next sessions are inAugust and September), and commit togiving two or more classroom

presentations at the high school leveland to participating in two or moresecondary or post-secondary careerevents during the school year, fromSeptember to June.

If you are good at giving presentationsand enthusiastic about your career ininsurance, why not spend some time as aspokesperson—an ambassador for yourindustry! To find out more or to sign upas an ambassador, please check out theCareer Connections website atwww.career-connections.info.

Helps You Stay in the Know!

Membership Renewal

As a member, you can continue to giveyour career a boost with our coveted CIPand FCIP designation programs, as wellas professional development opportunitiesthat give you access to the latest industryknowledge and real-world practices. We have already sent notifications out toyou or your employer by e-mail or post, andour Member Services team is busyprocessing renewal payments. If youhaven’t renewed your membership already,we encourage you to do so before thepayment deadline of June 30 to ensure thatservice interruptions are avoided.

Renew and pay on-line now—it’s quickand easy:1. Just go to

www.insuranceinstitute.ca/membership2014.*

2. Log in and follow the directions torenew your membership.

If you have yet to receive your membershipnotification, please contact a MemberServices associate as soon as possible at 1-866-362-8585, Monday to Friday, from 8:00a.m. to 7:00 p.m. EST.

* Visit www.insuranceinstitute.ca to viewyour profile, and don’t forget to updateyour details if they have recently changed.

The Clock is Ticking!

Marine Courses

Just a reminder that you have onesemester remaining to enrol in one ormore of the three marine insurancecourses now part of the CIP Program:

• C53 Principles of Marine Insurance• C54 Marine Underwriting• C55 Marine Claims

The current marine courses will remainavailable only for the following semester:Fall 2014 (September–December)

A new marine curriculum is set to launch intime for the Winter 2015 semester. For details,look for the Summer 2013 edition of IQ atwww.insuranceinstitute.ca > About theInstitute > Reports and Publications >Newsletters–IQ: Institute Quarterly.

http://www.insuranceinstitute.ca/membership2014

4 5

CIP Society Update

Leadership Circle Event

As part of the celebrations for the 15thanniversary of the CIP Society and the fifthanniversary of the National LeadershipAwards Program, the Society hosted aninaugural meeting of the Leadership Circleinductees this past April. The purpose ofthe event was twofold: to create anopportunity for networking and sense ofcommunity among the program’shonourees and to engage them inroundtable discussions on a number oftopics important to our membership.

Julie Pingree, Chair of the CIP SocietyNational Council, and Lorie Phair, formerChair of the Academic Council, facilitatedtwo structured discussions in theafternoon: one on Trust / ProfessionalEthics / Leadership / Mentoring and theother on Hot Topics and Emerging Trends.

“There is nothing better than being in aroom with engaged and passionate peopleand sharing thoughts and opinions in anopen environment,” noted an EmergingLeader. One of the Established Leadersadded: “The contributions and new ideas ofthe Emerging Leaders were very impressiveand reassured me that the future of the CIPSociety and the Institute [is] in good hands.”

The discussions were video-recorded andwill be used to inform the developmentof Society programs and services.Shareable video and audio assets from theday will be posted to the Insurance Institutewebsite and via social media to support thepromotion of the National LeadershipAwards Program, a mentoring website(under development), and other programs.

The Leadership Circle inductees attendingthe day included eight Established Leadersand 11 Emerging Leaders, offering diverseperspectives from different generations andfrom across the country.

“As someone ‘senior’ in the industry,”reflected an Established Leader, “it wasterrific to be engaged with the generationthat will eventually be CEOs leading ourworkforce. I came away thinking that weare all in good hands.”

2014 National Leadership Awards

Nominations for the sixth installment of theCIP Society National Leadership Awardsclosed effective June 1, and the nominationpackages will be reviewed by the awardcommittee in the upcoming weeks. Anannouncement of the 2014 honourees willbe made in early September.

The Leadership Awards Program wasestablished in 2009 to offer a specialopportunity to celebrate outstandingindividuals in the p&c community for theircontributions to the industry and theirrespective organizations and communities.

Over the last five years, the CIP Societyhas proudly inducted 28 award recipientsinto the CIP Society Leadership Circle atconvocations and ceremonies across thecountry. Last year, Ginny Bannerman andJames Cameron received the EstablishedLeader Award, and Anne-MarieDeschênes, Lindsay Mackenzie, andTammie Norn received the EmergingLeader Award.

For more information, please visit the CIPSociety section of the Institute website atwww.insuranceinstitute.ca/cipsociety >National Leadership Awards.

Historically, Greek symposiums dating back tolate sixth century BCE were centres fordiscussion of traditional values, as well as topicssuch as philosophy, politics, poetry, and theissues of the day.

The CIP Society’s Symposium, the industry’spremier event for insurance professionals,recently made history of its own, havingreached its 10th anniversary this past April.This year’s event focused on the future,addressing some of the industry challenges

of tomorrow, including extreme weather,data management, and reliance on powerand technology.

In traditional symposium style, this annualevent provides attendees a rareopportunity to share ideas, explore trends,and examine the impact of economic,environmental, and political change.

With a total of 200 in attendance, includingregistered attendees, speakers, FCIP

candidates and leadership award winners,media, volunteers, and staff, this anniversaryevent was greeted with a great response.

One attendee’s testimonial sums up the dayby declaring, “it [the Symposium] was thebest one I’ve attended, with great topicsthat are on everyone’s top list of challenges.The high calibre of speakers was key.”

Highlights of the day included the newlyformatted “Up Close and Personal”sessions, which saw four industry leadersmove between rooms to discuss hottopics in today’s industry in a moreintimate setting.

Thanks to all our members who joined usand participated in this very special day ofnetworking and professional development.We look forward to bringing you anotherexciting event in 2015.

The CIP Society Symposium: Making History, Looking to the Future

Career Connections: The Gateway to Insurance Careers for 10 Years

Since 2003, Career Connections has taken thelead in promoting awareness about therewarding and varied careers available ininsurance. During those 10 years, we haveworked to increase the pool of interested,talented, and informed candidates available tomeet the growing recruitment needs of our industry.

We have also seen the focus of CareerConnections programming widen fromhigh school students to also includebroader outreach to post-secondarystudents and career changers—essentially, anyone not alreadyconnected to an insurance career!

As our 10th campaign season draws to aclose, Career Connections will haveparticipated in over 375 events! Thatworks out to over 10 events a week (morethan two per day) over a nine-monthperiod! These numbers suggest that theprogram’s reach was one of its greatestever, with over 125,000 secondarystudents, 77,000 post-secondary students,and 7,000 career changers andinternationally trained professionalshaving the opportunity to engage CareerConnections messaging at career fairs, inthe classroom, and at special events.

In keeping with the program’s strategicobjectives, over one third of allprogramming is insurance-specific (paneldiscussions, industry networking events,and insurance career fairs).

Those numbers don’t include the threemillion potential readers of an articlefocused on “Skills for Success in YourInsurance Career” that was published inMetro magazine as a part of Insurance Week(April 20–27) on TalentEgg.ca (one of theprogram’s media partners).

Nor do those numbers include over130,000 career influencers whom CareerConnections engaged at conferencesand events and through advertising. Thisaudience includes teachers, careeradvisors, counsellors, and co-operativeeducation professionals.

The Career Connections website also sawcontinued growth in its traffic—up from

over 4000 to well over 8000 unique visitsper month throughout the course of thecampaign season. And, the program’spresence in the social media sphere hasalso seen steady growth:

YouTube: Over 31,000 career seekershave watched the careervideos on the CareerConnections Channel.

Facebook: Over 1600 like CareerConnections on Facebook.

Career Quiz: Over 7000 career seekers have taken the quiz so farthis campaign season.

Twitter: Over 165 followers to date

Overall, this campaign has been a gooddemonstration of the ever-evolvingscope and reach of the program!

And… all signs seem to be that it’s working!The success of Career Connections’outreach and employers’ hiring is reflectedin the Insurance Institute’s demographicresearch studies that demonstratesignificant increase in recruitment acrossthe industry since 2007.

Career Connections also attributessuccess to consistently rising levels ofindustry engagement in a number of keyprogram areas:

• Over 380 industry professionals arecurrently on the Ambassador roster;they participate in career fairs and panel

discussions and attend networkingevents on behalf of Career Connections.

• Human resource professionals andhiring managers in Toronto, Conestoga,Calgary, Vancouver, and Edmontonhave participated in roundtableconversations focused on recruitmentand retention issues.

• Over 40 industry employers took partin insurance-specific career fairs, paneldiscussions, and networking events oncampuses and in key industry centresacross the country!

This is all a good-news story for CareerConnections and the industry, but thesearch for motivated people continues.Significant retirements are still tocome—as much as 28% of the industry’swork force could be retiring in the nextfive to ten years. Competition for talentwithin a smaller youth pool means theindustry will need to continue todiversify its recruitment efforts. And,retaining both existing and matureemployees is more vital than ever.

Talent, like technology, will revolutionize theworkforce over the next 10 years. CareerConnections is ready to bring responsivenessand creativity to the ongoing conversation,development of innovative new tools, andwork with the insurance industry to meet theneeds of tomorrow’s workforce!

Career Connections Trevor Buttrum, MEd, CDPCareer Connections Program ManagerLindsey CollinsCareer Connections Program CoordinatorBeverly Lewis-Hunte, BA, CIPCareer Connections Officer(E) cconnections@insuranceinstitute.ca(T) 1.866.362.8585

416.362.8586 x2252(F) 416.362.2692

18 King Street East, 6th FloorToronto ON M5C 1C4

The CIP Society1.866.362.8585416.362.8586416.362.269218 King Street East6th FloorToronto ON M5C 1C4

4 5

CIP Society Update

Leadership Circle Event

As part of the celebrations for the 15thanniversary of the CIP Society and the fifthanniversary of the National LeadershipAwards Program, the Society hosted aninaugural meeting of the Leadership Circleinductees this past April. The purpose ofthe event was twofold: to create anopportunity for networking and sense ofcommunity among the program’shonourees and to engage them inroundtable discussions on a number oftopics important to our membership.

Julie Pingree, Chair of the CIP SocietyNational Council, and Lorie Phair, formerChair of the Academic Council, facilitatedtwo structured discussions in theafternoon: one on Trust / ProfessionalEthics / Leadership / Mentoring and theother on Hot Topics and Emerging Trends.

“There is nothing better than being in aroom with engaged and passionate peopleand sharing thoughts and opinions in anopen environment,” noted an EmergingLeader. One of the Established Leadersadded: “The contributions and new ideas ofthe Emerging Leaders were very impressiveand reassured me that the future of the CIPSociety and the Institute [is] in good hands.”

The discussions were video-recorded andwill be used to inform the developmentof Society programs and services.Shareable video and audio assets from theday will be posted to the Insurance Institutewebsite and via social media to support thepromotion of the National LeadershipAwards Program, a mentoring website(under development), and other programs.

The Leadership Circle inductees attendingthe day included eight Established Leadersand 11 Emerging Leaders, offering diverseperspectives from different generations andfrom across the country.

“As someone ‘senior’ in the industry,”reflected an Established Leader, “it wasterrific to be engaged with the generationthat will eventually be CEOs leading ourworkforce. I came away thinking that weare all in good hands.”

2014 National Leadership Awards

Nominations for the sixth installment of theCIP Society National Leadership Awardsclosed effective June 1, and the nominationpackages will be reviewed by the awardcommittee in the upcoming weeks. Anannouncement of the 2014 honourees willbe made in early September.

The Leadership Awards Program wasestablished in 2009 to offer a specialopportunity to celebrate outstandingindividuals in the p&c community for theircontributions to the industry and theirrespective organizations and communities.

Over the last five years, the CIP Societyhas proudly inducted 28 award recipientsinto the CIP Society Leadership Circle atconvocations and ceremonies across thecountry. Last year, Ginny Bannerman andJames Cameron received the EstablishedLeader Award, and Anne-MarieDeschênes, Lindsay Mackenzie, andTammie Norn received the EmergingLeader Award.

For more information, please visit the CIPSociety section of the Institute website atwww.insuranceinstitute.ca/cipsociety >National Leadership Awards.

Historically, Greek symposiums dating back tolate sixth century BCE were centres fordiscussion of traditional values, as well as topicssuch as philosophy, politics, poetry, and theissues of the day.

The CIP Society’s Symposium, the industry’spremier event for insurance professionals,recently made history of its own, havingreached its 10th anniversary this past April.This year’s event focused on the future,addressing some of the industry challenges

of tomorrow, including extreme weather,data management, and reliance on powerand technology.

In traditional symposium style, this annualevent provides attendees a rareopportunity to share ideas, explore trends,and examine the impact of economic,environmental, and political change.

With a total of 200 in attendance, includingregistered attendees, speakers, FCIP

candidates and leadership award winners,media, volunteers, and staff, this anniversaryevent was greeted with a great response.

One attendee’s testimonial sums up the dayby declaring, “it [the Symposium] was thebest one I’ve attended, with great topicsthat are on everyone’s top list of challenges.The high calibre of speakers was key.”

Highlights of the day included the newlyformatted “Up Close and Personal”sessions, which saw four industry leadersmove between rooms to discuss hottopics in today’s industry in a moreintimate setting.

Thanks to all our members who joined usand participated in this very special day ofnetworking and professional development.We look forward to bringing you anotherexciting event in 2015.

The CIP Society Symposium: Making History, Looking to the Future

Career Connections: The Gateway to Insurance Careers for 10 Years

Since 2003, Career Connections has taken thelead in promoting awareness about therewarding and varied careers available ininsurance. During those 10 years, we haveworked to increase the pool of interested,talented, and informed candidates available tomeet the growing recruitment needs of our industry.

We have also seen the focus of CareerConnections programming widen fromhigh school students to also includebroader outreach to post-secondarystudents and career changers—essentially, anyone not alreadyconnected to an insurance career!

As our 10th campaign season draws to aclose, Career Connections will haveparticipated in over 375 events! Thatworks out to over 10 events a week (morethan two per day) over a nine-monthperiod! These numbers suggest that theprogram’s reach was one of its greatestever, with over 125,000 secondarystudents, 77,000 post-secondary students,and 7,000 career changers andinternationally trained professionalshaving the opportunity to engage CareerConnections messaging at career fairs, inthe classroom, and at special events.

In keeping with the program’s strategicobjectives, over one third of allprogramming is insurance-specific (paneldiscussions, industry networking events,and insurance career fairs).

Those numbers don’t include the threemillion potential readers of an articlefocused on “Skills for Success in YourInsurance Career” that was published inMetro magazine as a part of Insurance Week(April 20–27) on TalentEgg.ca (one of theprogram’s media partners).

Nor do those numbers include over130,000 career influencers whom CareerConnections engaged at conferencesand events and through advertising. Thisaudience includes teachers, careeradvisors, counsellors, and co-operativeeducation professionals.

The Career Connections website also sawcontinued growth in its traffic—up from

over 4000 to well over 8000 unique visitsper month throughout the course of thecampaign season. And, the program’spresence in the social media sphere hasalso seen steady growth:

YouTube: Over 31,000 career seekershave watched the careervideos on the CareerConnections Channel.

Facebook: Over 1600 like CareerConnections on Facebook.

Career Quiz: Over 7000 career seekers have taken the quiz so farthis campaign season.

Twitter: Over 165 followers to date

Overall, this campaign has been a gooddemonstration of the ever-evolvingscope and reach of the program!

And… all signs seem to be that it’s working!The success of Career Connections’outreach and employers’ hiring is reflectedin the Insurance Institute’s demographicresearch studies that demonstratesignificant increase in recruitment acrossthe industry since 2007.

Career Connections also attributessuccess to consistently rising levels ofindustry engagement in a number of keyprogram areas:

• Over 380 industry professionals arecurrently on the Ambassador roster;they participate in career fairs and panel

discussions and attend networkingevents on behalf of Career Connections.

• Human resource professionals andhiring managers in Toronto, Conestoga,Calgary, Vancouver, and Edmontonhave participated in roundtableconversations focused on recruitmentand retention issues.

• Over 40 industry employers took partin insurance-specific career fairs, paneldiscussions, and networking events oncampuses and in key industry centresacross the country!

This is all a good-news story for CareerConnections and the industry, but thesearch for motivated people continues.Significant retirements are still tocome—as much as 28% of the industry’swork force could be retiring in the nextfive to ten years. Competition for talentwithin a smaller youth pool means theindustry will need to continue todiversify its recruitment efforts. And,retaining both existing and matureemployees is more vital than ever.

Talent, like technology, will revolutionize theworkforce over the next 10 years. CareerConnections is ready to bring responsivenessand creativity to the ongoing conversation,development of innovative new tools, andwork with the insurance industry to meet theneeds of tomorrow’s workforce!

Career Connections Trevor Buttrum, MEd, CDPCareer Connections Program ManagerLindsey CollinsCareer Connections Program CoordinatorBeverly Lewis-Hunte, BA, CIPCareer Connections Officer(W) cconnections@insuranceinstitute.ca(T) 1.866.362.8585

416.362.8586 x2252(F) 416.362.2692

18 King Street East, 6th FloorToronto ON M5C 1C4

The CIP Society1.866.362.8585416.362.8586416.362.269218 King Street East6th FloorToronto ON M5C 1C4

6 3

Scholarships: Lending a Hand to the Industry’s Future

The Insurance Institute offers a numberof scholarship programs for studentsenrolled at a Canadian post-secondaryinstitution. Each scholarship offerssomething unique to the students andthe region it represents. Take a closerlook at our growing number ofscholarships.

John E. Lowes Insurance EducationFund: Celebrating the 20thAnniversary

For 21 years, the Insurance Institute,along with the insurance community,has offered the John E. Lowes InsuranceEducation Fund. Thanks are due in largepart to John E. Lowes, BA, FIIC, CIB (Ont).This foundation is named in his honouras a tribute to his continuing dedicationto professionalism in the property andcasualty insurance industry.

We also thank the numerous individualsand organizations that have generouslysupported the scholarship program overthe years. Interested individuals andorganizations can become a college oruniversity contributor through the newContributors’ Program. Applicants canapply between now and Friday,September 26, 2014, 5:00 p.m. EST.

Toronto Insurance Conference (TIC)Scholarships

The Insurance Institute and the TorontoInsurance Conference (TIC) are proud tosponsor the TIC Scholarship Program—

the first-ever university scholarship forrelatives of TIC brokers, partners, andstaff. Share this news with your businesspartners and staff, as their relatives anddependents are eligible to apply, as well.

The scholarship annually offers financialassistance to relatives or dependentspursuing full-time Canadian universityundergraduate degrees with aconcentration in business, finance, orinsurance. Three scholarships areavailable at a value of $5,000 each.

This is an exciting time for the TICmembership. Scholarship applications for2014 will be accepted from now until Friday,September 12, 2014 by 5:00 p.m. EST.

Lloyd King Scholarships: FinancialAssistance for the Atlantic Provinces

The Lloyd King Scholarships awardfinancial assistance for up to twoqualifying residents of Atlantic Canada

who are pursuing post-secondaryeducation. Introduced in 2009, thescholarships continue to offer students alending hand.

Applicants must be employed in theproperty and casualty insurance industryor a dependent of, or immediatelyrelated to, an individual who is employedin the property and casualty insuranceindustry and a member of the InsuranceInstitute within Canada.

Support the industry’s future by encouragingstudents to apply for these scholarships.The deadline for submission is Friday,September 26, 2014, 5:00 p.m. EST.

How can you lend a hand to these greatendeavours?

By encouraging students to apply, byattending events in support of thescholarships, and by giving generously,we make it possible for the Institute’sscholarship programs to continue theirwork. Without industry support, thesescholarships could not reach those whocould benefit from them. Each of usbenefits from encouraging students topursue higher education.

For more scholarship information,please visit www.insuranceinstitute.ca/scholarships or contact your localinstitute or chapter office.

New Institute Program Supports Industry Recruitment

The Insurance Institute has created anew, standalone P&C Insurance EssentialsProgram to educate new boardmembers and executives who have beenrecruited from outside the property andcasualty (p&c) insurance industry.

“The Insurance Institute’s new programsupports a company’s recruiting efforts,” saidTino Corsetti, Senior Director, AcademicPrograms and Product Development at theInsurance Institute. “Companies canconfidently expand their search for boardroomand executive talent beyond the insuranceindustry, because a resource is available tohelp orient their new recruits into the p&cbusiness quickly.

“As Canada’s solvency regulator makesclear, seeking professional developmentopportunities for board members andexecutives is a sign of good corporategovernance.”

At the heart of the P&C InsuranceEssentials Program is a workshop focusedon senior-level fundamental p&cinsurance concepts. Workshop topicsinclude foundational insurance concepts;the p&c industry’s regulatory framework;distribution; underwriting and rating;claims; and capital and capacity.

The one-day program illustrates theseconcepts using practical examples drawnfrom a business case. A comprehensivecase-study session follows the workshop.A final, optional component of theprogram is a panel discussion on today’schallenges and tomorrow’s emergingtrends, featuring experts from insurancecompanies and across the country.

P&C Insurance Essentials can be tailored tomeet the needs of a wide variety ofcompany board structures—public, mutual,or co-operative models—as well as anumber of different p&c experience levels.

The program evolved from the Institute’scollaboration with The Co-operators inthe delivery of the company’s DirectorDevelopment Program (DDP).

The Co-operators’s board is composed ofelected directors from co-operatives

across Canada. “A lot of them come witha fair bit of financial acumen, but they’renot from insurance and that is thespecific issue that we wanted to address,”said Richard Lemoing, chair of the boardat The Co-operators.

The Co-operators built its DDP programto address a number of competenciesrelated to governance oversight of aninsurance or financial servicesorganization. A director is expected tocomplete the DDP program during athree-year term.

The Co-operators delivered its Knowledgeof the Business p&c insurance module inlate 2013, working in partnership with theInsurance Institute.

P&C Insurance Essentials can be adaptedto the needs of any p&c insurancecompany. It can benefit the managers orstaff of financial services organizationsthat offer p&c insurance products as partof their business.

P&C Insurance: Essentials for Executives isparticularly well-suited to the perspectiveof executives who propose andrecommend insurance-related optionsfor the company. A case study, forexample, calls for participants to considerand discuss insurance-related tacticaloptions that might be proposed to theboard of directors.

For more details about P&C InsuranceEssentials, visit our website atwww.insuranceinstitute.ca.

The Ambassador Program: We Need You!

One of the strategies for promotingcareers in insurance is to dispel some ofthe misperceptions about the type ofpeople who work in insurance. One ofthe ways we do that is by recruiting andtraining industry professionals to be theface of the industry and to talk abouttheir careers in insurance to youth andcareer seekers. These “spokespeople”speak on behalf of the industry and helpintroduce insurance careers to manywho don’t know about the potential andhaven’t explored the possibilities.

As an ambassador, you will be expectedto attend a one-hour orientation

webinar, participate in a four-hourtraining session (the next sessions are inAugust and September), and commit togiving two or more classroom

presentations at the high school leveland to participating in two or moresecondary or post-secondary careerevents during the school year, fromSeptember to June.

If you are good at giving presentationsand enthusiastic about your career ininsurance, why not spend some time as aspokesperson—an ambassador for yourindustry! To find out more or to sign upas an ambassador, please check out theCareer Connections website atwww.career-connections.info.

Helps You Stay in the Know!

Membership Renewal

As a member, you can continue to giveyour career a boost with our coveted CIPand FCIP designation programs, as wellas professional development opportunitiesthat give you access to the latest industryknowledge and real-world practices. We have already sent notifications out toyou or your employer by e-mail or post, andour Member Services team is busyprocessing renewal payments. If youhaven’t renewed your membership already,we encourage you to do so before thepayment deadline of June 30 to ensure thatservice interruptions are avoided.

Renew and pay on-line now—it’s quickand easy:1. Just go to

www.insuranceinstitute.ca/membership2014.*

2. Log in and follow the directions torenew your membership.

If you have yet to receive your membershipnotification, please contact a MemberServices associate as soon as possible at 1-866-362-8585, Monday to Friday, from 8:00a.m. to 7:00 p.m. EST.

* Visit www.insuranceinstitute.ca to viewyour profile, and don’t forget to updateyour details if they have recently changed.

The Clock is Ticking!

Marine Courses

Just a reminder that you have onesemester remaining to enrol in one ormore of the three marine insurancecourses now part of the CIP Program:

• C53 Principles of Marine Insurance• C54 Marine Underwriting• C55 Marine Claims

The current marine courses will remainavailable only for the following semester:Fall 2014 (September–December)

A new marine curriculum is set to launch intime for the Winter 2015 semester. For details,look for the Summer 2013 edition of IQ atwww.insuranceinstitute.ca > About theInstitute > Reports and Publications >Newsletters–IQ: Institute Quarterly.

http://www.insuranceinstitute.ca/scholarshipshttp://www.insuranceinstitute.ca/scholarships

New Graduates, New Talent

Combined, all these factors make the needto attract bright, well-educated, enthusiasticyoung adults all the more important.

That’s why the Institute’s involvement ininsurance career development beginswell before people come into theindustry. Through our Career Connectionsdivision, we’re engaging with youngadults in high schools, colleges, anduniversities and encouraging them toseriously consider a career in ourdynamic, fast-changing industry, anindustry that plays a vital role in society.

Business diplomas with an insurancespecialty are readily available at collegesacross Canada, from British Columbia tothe Atlantic coast. You can check theseout at www.insuranceinstitute.ca.Students who opt to take this path willgraduate not only with their collegediplomas but also with up to nine of ten

required CIP courses. The Institute alsohas partnerships with the University ofCalgary, Mount Royal University, andWilfrid Laurier University, so students areable to earn CIP credits while theycomplete their university degrees.

The Institute’s Career Connections teampromotes these different programs toyoung adults while providing informationto improve their understanding ofinsurance and introducing them to themany careers available in our industry.

Our 376 career ambassadors help usreach almost 200,000 secondary andpost-secondary students face-to-faceeach year. Along with our web-based andsocial media channels, we reach morethan 4 million young people. Combined,these full-time college programs and ourCareer Connections work produce animportant pipeline of qualified new hiresfor our industry.

Together, we can do even more. If a memberof your family is heading into their finalyear of secondary studies this fall andturning their attention to post-secondaryplanning, I’d like to ask you to share yourexperience in the industry, let them knowabout the wealth of opportunitiesavailable to them, and encourage them toconsider a career in insurance.

I’d like to end by wishing every success tothose of you who will be preparing forthe upcoming July exams as you receivethis newsletter and a safe and happysummer to everyone.

Sincerely,

Silvy Wright, CAChair of the Board of Governors

You are a dedicated insuranceprofessional. You have polished technicalskills, refined through years of experiencein Canada’s property and casualtyindustry. You have valuable ideas thatyou feel will benefit your organizationand the industry as a whole.

How do you expand your horizons?

“The FCIP Program is geared towardspeople who want to take the next stepin their development, especially thosewho want to become leaders,” said JoeyDeschambault, one of 13 FCIP candidateswho recently finished their course work inthe online program. “The FCIP Programreally gears the courses around decisionsthat leaders make in the workplace.”

The Fellow Chartered Insurance Professional(FCIP) Program was developed by theInsurance Institute in collaboration withsenior industry executives and respectedacademics from several of Canada’srespected business schools.

Redesigned in 2010, the online programcovers several core aspects of thebusiness: strategy, leadership, financial

management, enterprise riskmanagement, and emerging issues. Inthe final “capstone” course, candidatesapply the knowledge and skills that theyhave gained throughout the program tocreate practical solutions to real-worldissues facing insurance companies.

“It’s definitely worth it if you want tolearn more about the insurance industry,”Calgary FCIP candidate Vinh Ho said ofthe program. “I have a more of an in-depthindustry view, with more of a businesseducation as well.”

Thirteen FCIP candidates, 12 from acrossCanada and one from the Bahamas,recently finished the program coursework. In the second course, F520: Leadingin the Insurance World, candidates learnhow to make the most of their leadershipqualities regardless of their role orfunction within a p&c organization.

Several FCIP candidates who finishedtheir coursework said they came out ofthe leadership course transformed.

“A quote was used in the leadershipcourse that said ‘You don’t have to be ina leadership position to be a leader,’” said

FCIP candidate Julie Chipp-Smith of Ajax,Ontario. “That just hit me hard. I appliedthat to myself: I don’t have to be in amanagement position to lead or to beperceived by my colleagues as a leader.”

Bahamas FCIP candidate Cindy Carroll similarlycame out of the course with a changedperspective. “It changed my view aboutleadership, in that management andleadership are two totally differentthings,” she said. “You can manage all daylong, but leading is inspiring. And in thatcourse, I learned the type of leader that I wantto be. Wherever I’m at, I want to be aninspiration to others.”

Are you ready to join the leadershipdiscussion in the FCIP Program?

The FCIP Self-Assessment Quiz, a briefonline quiz consisting of eight questions,can help determine if you are ready totake the FCIP Program at this stage ofyour career. The quiz is available atwww.insuranceinstitute.ca/AreYouReady.

.

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“The FCIP program provides youwith timely, relevant informationthat enables you to improve yourskills and uniquely prepares you tosit at the executive table of yourcompany.”

—2014 FCIP grad Anna McCrindell

“I have met a lot of really goodpeople. I’ve had a lot of really greatexperiences. I feel I have a muchbetter understanding of thebusiness of insurance.”

—2014 FCIP grad Christine Korth

“I feel rewarded. I feel that thisdesignation is right for me. It’sputting me in a better position tomove forward in the industry as aleader.”

—2014 FCIP grad Greg Crawford

“The FCIP program is gearedtowards people who want to takethe next step in their development,especially those who want tobecome leaders.”

—2014 FCIP grad Joey Deschambault

The Institutes Get Social

continued from page 1 In the Spring edition of IQ, we introduced our new social media web page and listedthe institute and chapter Twitter handles. Have you followed your local institute orchapter yet? If not, visit our social media web page to follow the institutes andchapters: www.insuranceinstitute.ca/socialmedia.

Over the past eight months of monitoring and measuring conversations online, thelocal institutes and chapters have nearly doubled their presence on Twitter and arelooking to broaden their reach in the coming months.

Here is a snapshot of a few of the top tweets from the past few months and a look atthe types of conversation happening online:

From the Institute Twitterverse

@Proadjust

Driverless cars possibly licensed in Ontario as soon as 2015. How do we insure?Products liability? @IIOGTA #cipsymposium

@Destraudo

@Proadjust @JimHarris @IIOGTA If liability is with owner, no one in their right mindwill trust it. Auto makers would have to assume it.

@InsuranceBureau

+1 RT @IIOOttawa: We're running a seminar w/ the Insurance Bureau of Canada onWind & Water May 15. Don’t miss out! http://t.co/imbH80vLyp

@MicheleTweeting

A bit late but for my #insurance peeps here's my #FF @InsuranceInsNS - our localinstitute friends :)

@Western_FG

RT @InsuranceMedia Jeff Burke, President of @Western_FG @IIOGTA #CIPSymposium—High River Flood 2013 — Government + Industry Cooperationhttp://t.co/96UQHntDnx

@Murdawg20

Good luck to my fellow co-workers on their CIP exam tomorrow @kyleecalvert@stace_tee @Krista_L_Carter #thegrind

@ICLRCanada

RT @IIOGTA To hear more, @ICLRCanada will be leading our seminar on the impact ofclimate change on May 22 in Thornhill: http://t.co/WhsRbiYx3V

@FIRSTInsCan

RT @InsuranceInsBC Check us out at #yvr! Our ad is up until the end of April!#CIPsociety #insurance http://t.co/vVMwG39crY

@YIPToronto

RT @IIOConestoga Continue the momentum you’ve built so far! Just a reminder thatregistration is now open for spring #CIP classes. http://t.co/kU4TznRJXq

The FCIP Program: Expand Your Horizons

ISSN 1703-9851

Institute QuarterlyIQ

Silvy Wright, BA(Hons), CAChair of the Board of Governors

New Graduates, New TalentHello everyone:

I’m thrilled to share with you that theInstitute’s Executive Committee has justelected the first group of graduates of thenew FCIP Program. Targeted as aspiring CIPgraduates, these early pioneers began theirFellowship journey three years ago, whenthe new program was launched inSeptember 2010.

Since then, they’ve completed the newprogram’s curriculum, which examinesimportant business topics and adapts themto the P&C business. Specifically, theprogram is made up of five courses tailoredto the industry—Strategy, Leadership,Finance, Enterprise Risk Management, and

Emerging Issues—as well as a workplaceproject paper that students develop inpartnership with their employers.

Our group of 2014 FCIP graduates is madeup of underwriters, adjusters, supervisors,and managers, underscoring how theprogram’s broad application is right for anyambitious industry professional looking tomake a move up the career ladder intomore senior roles. All of them speak highlyof the knowledge gained from the program,knowledge that they say is directlyapplicable to their job.

If you’re a CIP graduate looking for yournext career move, then before you head offon your summer vacation, I’d encourageyou to follow in our graduates’ footstepsand register for the Fellowship Program byvisiting us at www.insuranceinstitute.ca. Byregistering this month, you’ll be reservingyour spot in this fall’s semester. Once you’veregistered, you can select your first courseduring July or the first weeks of August.

Focus on New Talent

As you’ve heard me say before, attracting theright talent is an imperative for our industry;the Institute’s demographic studies tell us thata number of boomer-aged workers will beretiring in the coming years, leavingemployment gaps we want to be ready to fill.

In addition, the insurance business isbecoming more complex, stronger financialperformance is expected, severe weatherevents are becoming more frequent, andinvesting in technology is increasinglyimportant to our ability to meet ourcustomers’ growing expectations.

Vol. 2, No. 29 For the Members of the Insurance Institute - Canada Summer 2014

8

continued on page 2

Career Connections Job Site Here Comes Summer …After the Exams!

The national examinations for the CIP and General Insurance Essentials Programs takeplace July 2–8, 2014.

Morning AfternoonDay Course Number Course Number

Wed. Jul. 02 12, 36, 132 38, 111, 120Thurs. Jul. 03 37, 110 39Fri. Jul. 04 14, 66, 112 32, 122Mon. Jul. 07 11 16, 72, 81, 131Tue. Jul. 08 121, 130 13, 82

Morning sessions start at 9:30 a.m., local time; afternoon sessions, at 1:30 p.m. Threehours are allowed for each CIP subject and two hours for GIE subjects. Good luck!

Regional Meetings: The Institute “Web Servers”

As an association run by its members, the Institute can be thought of like an “Internet”in which information constantly flows between local and provincial institutes and thenational Institute; between members and their elected representatives. One vital“server” in this network for communication between institutes is the regional meeting.Every year, at regional meetings across the country, the directors of local institutesmeet with each other and with The Insurance Institute of Canada to discuss issues oflocal, regional, and national concern. These meetings are candid forums where yourneeds as students and members are discussed, opportunities for cooperationbetween institutes are explored, and issues of national interest are examined.

This year, the Western regional meeting was held in Regina May 1 and chaired byGlenda Ouellette, BA, MBA, FCIP, Regional Vice Chair. The Quebec regional meetingwas held in Montreal March 21 and chaired by François Côté, FPAA, CRM, RegionalVice Chair. The Atlantic regional meeting was held in Halifax May 8 and chaired byDarrel Coates, CIP, CRM, Regional Vice Chair.

WHAT’S INSIDE…

Institute Quarterly is published byThe Insurance Institute of Canada18 King Street East, 6th FloorToronto, Ontario M5C 1C4(t) 416-362-8586 (f ) 416-362-4239Editor: Walter A. Braddock, BComm (Hons), FCIP

Onwards and Upwards

Detweiler, Stephanie, CIP, has joinedthe Courtenay, British Columbia office ofCoast Claims Insurance Services.

Hobbs, Cheryl, CIP, CAIB, has beenappointed Assistant Vice President,Business Development, of CreechurchInternational Underwriters Ltd.

Kipouros, Matina, M.Admin., CIP, has beenappointed Vice President, Underwriting andMarketing, of the Saskatchewan MutualInsurance Company.

Primdahl, Peter, CIP, has been appointedVice President, Specialty Operations, ofSovereign General Insurance.

IIC Annual Report Now Available

The Annual Report of The Insurance Institute of Canada for2012–2013 has been printed. Copies are now available tomembers on request.

If you would like to receive your printed copy of the latest AnnualReport, please send an e-mail to the Institute atiicmail@insuranceinstitute.ca or a fax to (416) 362-1126.

The Career Connections Job Site is theInstitute’s service for connecting careerseekers with career opportunities.

• Employers can take advantage of ourcontinued presence at local careerfairs by posting entry-level,intermediate, and senior positions.

• For candidates, new postings areadded daily.

To reach the Career Connections JobSite, go to www.career-connections.info.Click on your language of choice. Then,on the home page, click on “Job Site.”

Want to know more?

(T)416-362-85861-866-362-8585 (toll-free)

(E) cconnections@insuranceinstitute.ca(F) 416-362-2692

The FCIP Program: Expand Your Horizons 2

New Institute Program Supports Industry Recruitment 3

Helps You Stay in the Know!Membership Renewal 3

The Clock is Ticking! 3

Career Connections: The Gateway to Insurance Careers for 10 Years 4

CIP Society Update 5

The CIP Society Symposium: Making History, Looking to the Future 5

Scholarships: Lending a Hand to the Industry’s Future 6

The Ambassador Program: We Need You! 6

The Institutes Get Social 7

Here Comes Summer...After the Exams! 8

Regional Meetings: The Institute “Web Servers” 8

IIC Annual Report Now Available 8

Career Connections Job Site 8

Onwards and Upwards 8