instant issuance of debit cards: the newest best practice
DESCRIPTION
The technology for instant issuance of debit cards has been available for years, but its adoption by banks and credit unions and awareness by consumers has generally been low. Recent data breaches have stimulated many financial institutions (FIs) to evaluate the need and impact of issuing cards in their branches in real time. Instant issuance allows FIs to print debit cards directly in branches in order to provide the customer with a debit card for immediate use. Instant issuance could deliver an original debit card for a new customer or a replacement debit card for one that has been reported lost or stolen. Historically, this service has been offered more often by small or medium-sized institutions than by large institutions, but recently large FIs such as TD Bank and JPMorgan Chase have begun to offer instant debit issuance as a competitive point of differentiation. The benefits of instant issuance are numerous, ranging from improved customer service to immediate utilization to increased profitability. Mercator Advisory Group’s latest report, Instant Issuance of Debit Cards: The Newest Best Practice, provides a broad look at instant issuance, including its benefits, costs, consumer attitudes toward it, types of instant issuance, and payment network rules. The report presents details from Mercator Advisory Group’s review of printer vendors, survey of the top 25 U.S. banks by asset size and the top 25 credit unions by asset size identifies their position on offering instant issuance in their branches, and a comparison of the different types of card issuing programs.TRANSCRIPT
Instant Issuance of Debit Cards:The Newest Best Practice
May 2014
2014 Mercator Advisory Group
The technology for instant issuance of debit cards has been available for years, but its adoption by banks and credit unions and awareness by consumers has generally been low. Recent data breaches have stimulated many financial institutions (FIs) to evaluate the need and impact of issuing cards in their branches in real time. Instant issuance allows FIs to print debit cards directly in branches in order to provide the customer with a debit card for immediate use. Instant issuance could deliver an original debit card for a new customer or a replacement debit card for one that has been reported lost or stolen.
Instant Issuance of Debit Cards: The Newest Best Practice
2014 Mercator Advisory Group
Historically, this service has been offered more often by small or medium-sized institutions than by large institutions, but recently large FIs such as TD Bank and JPMorgan Chase have begun to offer instant debit issuance as a competitive point of differentiation. The benefits of instant issuance are numerous, ranging from improved customer service to immediate utilization to increased profitability. Mercator Advisory Group’s latest report, Instant Issuance of Debit Cards: The Newest Best Practice, provides a broad look at instant issuance, including its benefits, costs, consumer attitudes toward it, types of instant issuance, and payment network rules. The report presents details from Mercator Advisory Group’s review of printer vendors, survey of the top 25 U.S. banks by asset size and the top 25 credit unions by asset size identifies their position on offering instant issuance in their branches, and a comparison of the different types of card issuing programs.
Instant Issuance of Debit Cards: The Newest Best Practice
2014 Mercator Advisory Group
“The question is no longer whether, but when, financial institutions in the United States will adopt the practice of instant issuance of debit cards. Instant issuance will soon cease to be a competitive differentiator. As the attitudes of the customer shift toward instant, online, and digital, enabling the customer to walk out of a branch with a fully functional debit card will soon become an expected practice for debit card issuers and retail bankers,” comments Ron Mazursky, Director, Debit Advisory Service at Mercator Advisory Group and author of the report.
Ron MazurskyDirectorDebit Advisory ServiceMercator Advisory Group
2014 Mercator Advisory Group
• Benefits and costs of instant issuance
• Triggers of adoption by banks and credit unions
• MasterCard and Visa rules
• Types of instant issuance of debit cards
• Profiles of leading printing device vendors in the U.S.
• Survey of instant issuance position of top 50 U.S. financial institutions
• Comparison of card issuing programs
Highlights of the full report
Figure 6: Average Number of Branches of Top 25 Banks in U.S. That Do or Do Not Offer Instant Issuance
©2014 Mercator Advisory Group
Source: Mercator Advisory Group
Temp to Perm Permanent None
2,764
1,722
1,088
Average Number of Branches for Top 25 U.S. Banks, by Type of Instant Issue Program or None
About the Full Report
2014 Mercator Advisory Group
This report has 27 pages, 9 exhibits, and 2 appendixes.
Organizations mentioned in this report include: Bank of America, BECU Federal Credit Union, Consumers Banker Association, Credit Union National Association, Datacard Group, Evolis, JP Morgan Chase, MagTek, MasterCard, Matica, Navy Federal Credit Union, NBS Technologies, Pentagon Federal Credit Union, PNC Bank, Pulse, Security Service Federal Credit Union, State Employees Federal Credit Union, TD Bank, US Bank, Visa, and Wells Fargo.
Members of Mercator Advisory Group’s Debit Advisory Service have access to these reports as well as the upcoming research for the year ahead, presentations, analyst access, and other membership benefits.
For more information and media inquiries, please call Mercator Advisory Group's main line: (781) 419-1700, send e-mail to [email protected]. For free industry news, opinions, research, company information and more visit us at www.PaymentsJournal.com. Follow us on Twitter @ http://twitter.com/MercatorAdvisor.
About Mercator Advisory Group
Mercator Advisory Group is the leading independent research and advisory services firm exclusively focused on the payments and banking industries. We deliver pragmatic and timely research and advice designed to help our clients uncover the most lucrative opportunities to maximize revenue growth and contain costs.
Our clients range from the world's largest payment issuers, acquirers, processors, merchants and associations to leading technology providers and investors. Mercator Advisory Group is also the publisher of the online payments and banking news and information portal PaymentsJournal.com.
2014 Mercator Advisory Group