Installation GuideInstaller Tool Method

PC Only

Table of Contents

• Download & Install Microsoft Silverlight• Download the “ChiroSpring Installer Tool”• PC Installation – Installer Tool• Mac Installation – FireFox ESR Browser Only• Using ChiroSpring on an iPad• Using ChiroSpring on a Tablet• ChiroSpring Troubleshooting Tips

Helpful Installation Videos and Downloads can be found here: www.chirospring.com/installer.php

IMPORTANT!!!!!!!Do not attempt to open your ChiroSpring link WITHOUT FIRST INSTALLING Microsoft Silverlight. You MUST install Silverlight by going to Google and typing “Get Silverlight” as shown on the following pages. Installing Silverlight via a PROMPT from your web browser will result in an outdated version.

Preface

We have a separate Installation Guide for Mac users or those wanting to install ChiroSpring with a web browser. At this time ChiroSpring can only be installed on Mac using the Firefox ESR web browser. Link Here: https://www.mozilla.org/en-US/Firefox/organizations/all/

For the latest information on ChiroSpringInstallation visit here: www.chirospring.com/installer.php

Installing ChiroSpring With Installer Tool (PC only)

The ChiroSpring installation process is broken up into three parts. You MUST follow these three steps in their exact order.

1. Install Microsoft Silverlight

2. Install the ChiroSpring Installer tool

3. Install ChiroSpring using the “customer link” you were sent in your welcome email in conjunction with the ChiroSpring Installer.

1. Download & Install Microsoft Silverlight

Download Microsoft Silverlight

The Microsoft Silverlight plug-in is required for installation. To install Microsoft Silverlight go to Google and type “Get Silverlight”. Click the official Microsoft link. See below.

Download Silverlight from this page. Once done install Silverlight onto your computer. Note, you will only need to do this step ONCE.

2. Download the ChiroSpring Installer Tool

Download the “ChiroSpring Installer Tool”

To install ChiroSpring you will first need to download the “ChiroSpring Installer Tool”. There are two versions of this installer depending on if you have a 32 bit or 64 bit Windows operating system. Again, the installer tool is not supported on Mac.

The ChiroSpring Installer Tool can be downloaded here:

http://chirospring.com/installer.php

NOTE: ChiroSpring can also be installed using the Firefox ESR web browser (there is a separate guide for this).

You can download the Firefox ESR web browser from this same link:

http://chirospring.com/installer.php

3. Install ChiroSpring -PC Installation

PC - Install the ChiroSpring Installer Tool

1. Double click the ChiroSpring Installer file you downloaded (download from www.chirospring.com/installer.php)

2. Follow the subsequent prompts by clicking “Next”.

PC - Install the ChiroSpring InstallerNote: If you do not already have Silverlight installed onto your computer you may be prompted to install it.

DO NOT INSTALL VIA THE PROMPTS. You need to Manually LOCATE Silverlight by going to Google and typing “Get Silverlight”. This will take you to the proper Microsoft Silverlight Install Page. It is critical you follow this step as you may otherwise get a corrupt Silverlight Install which is very difficult to correct.

PC - Install the ChiroSpring Installer3. Select the folder to which you wish to install the ChiroSpring Installer Tool. We recommend leaving the default folder as shown below.

PC - Install the ChiroSpring Installer4. Click “Next” to confirm installation.

PC - Install the ChiroSpring Installer5. On this dialog click “Yes”.

PC - Install the ChiroSpring Installer6. Click “Close” when installation is complete.

PC – Open the ChiroSpring Installer Tool

7. After the ChiroSpring Installer Tool has been installed onto your PC you will need to locate the program. It will be located in your Program Files folder. On Window’s 8 or 10 it will be located in your “Apps” folder (image shown below). You may consider searching for “chirospring” to locate the installer.

8. Open the ChiroSpring Installer

PC – Open the ChiroSpring InstallerThis is what the ChiroSpring Installer looks like when opened.

PC – Open the ChiroSpring Installer9. Paste your customer link into the white box (as shown below). Make sure the “Remember My Link” box is selected if you want the installer to remember your link. Remember, you will need to use the ChiroSpring Installer for software updates.

10. After you have pasted your link into the white box (as shown above) click “Install”

PC – Open the ChiroSpring Installer11. The software will load from 0% to 100% (you will see a blue spinning circle). Once at 100% you will see the screen shown below. Now click the “Click To Install” as shown by the red arrow below.

PC – Open the ChiroSpring InstallerNote: If you click “Click To Install” and see the dialog shown below then ChiroSpring is already installed onto your computer. You will need to first “Uninstall” ChiroSpring and then repeat steps 8 – 13. To Uninstall ChiroSpring follow the instructions on the next page.

PC – Uninstall ChiroSpringTo uninstall ChiroSpring right click on the “Right Click To Uninstall” button (as shown below) and select “remove this application”. The ChiroSpring Installer will automatically close and will need to be re-opened to perform steps 8-13.

If you are using a Windows tablet, and the “Remove this application…” option is not available, you can simply uninstall ChiroSpring from the Windows Control Panel. Just search for Control Panel from your tablet, choose Programs and Features, and choose to uninstall the ChiroApp Application.

PC – Open the ChiroSpring Installer12. Click the “Click To Install” button.

13. When this dialog (shown to the right) appears click “Install”

PC – ChiroSpring is Now InstalledYou are done! ChiroSpring will automatically open to your log in screen.

PC – Tips1. Make sure you keep your ChiroSpring installer in an easily accessible location as you will

need it for software updates.2. After ChiroSpring is installed onto your computer you will have an icon on your desktop

also named “ChiroApp”. We suggest keeping this on your desktop as you will need it to open ChiroSpring.

3. Remember to close ChiroSpring at the end of the day. ChiroSpring requires a constant connection to the internet and is “not happy” when your computer goes to sleep at night. . Also ensure your computer is not set to hibernate as this can block cloud access while you are away from your computer for a period of time.

4. For Software Updates follow steps 9 – 13.

Mac Installation

Firefox ESR Must Be Used

We have a separate guide for Installing ChiroSpringwith a web browser. For Mac you must use the web browser method and you MUST use the Firefox ESR version of Firefox. You can find Firefox ESR here: http://chirospring.com/installer.php

Mac – Dock Your Apps1. We suggest dragging and dropping both the ChiroSpring Installer and the ChiroApp (ChiroSpring) into your

Mac’s dock. To do this open your Finder Applications folder. Locate the files. Click and drag. They will move and allow you to drag them all the way to your Mac’s dock. This way they are easy to access on a daily basis. Remember, you will need the ChiroSpring Installer again for software updates.

NOTE: Another method for keeping an App in the dock is as follows. When the App is open, right click and select “Options”. Then select “Keep in Dock”. See below for an example.

Mac – Tips1. Make sure you keep your ChiroSpring installer in an easily accessible location as you will

need it for software updates. We recommend keeping it in your Dock (icons along the bottom of your Mac).

2. Remember to close ChiroSpring at the end of the day. ChiroSpring requires a constant connection to the internet and is “not happy” when your computer goes to sleep at night. . Also ensure your computer is not set to hibernate as this can block cloud access while you are away from your computer for a period of time.

3. For Software Updates follow the steps on pages 8 – 13.

Using ChiroSpring on an iPadIt is important to note that ChiroSpring will not run natively on an iPad. The software has been designed to be usable on an iPad and render pixel for pixel full screen; it looks gorgeous on an iPad. However, the use of a third party app is required in order to run ChiroSpring on an iPad. We recommend Splashtop to accomplish this. Splashtop Personal can be downloaded from the Apple Appstore.

Splashtop Personal is a remote desktop application. To use it you will need to install SplashtopStreamer onto your computer (www.splashtop.com) and the Splashtop App onto your iPad. In this configuration, the computer will actually be running ChiroSpring and you will use the iPad to “remote” control it through Splashtop.

Create a Splashtop account and log in on both your computer and iPad. Your iPad can now remotely connect to your computer. Note, you will need to install ChiroSpring on your computer. Using Splashtop, your iPad will connect to your computer and display ChiroSpring (when opened) full screen on the iPad. If using a Mac you may need to turn on the “Auto Hide Dock” setting.

Note that at the time of this writing Splashtop is free to use on a private local network (e.g. inside your clinic), however, a pay account is required to remote control a computer over the internet (very few users require that capability).

Using ChiroSpring on a Tablet

• If you are looking to run ChiroSpring on a tablet device, a Windows 8.1 or Windows 10 tablet is the best option as it if offers a native TOUCH experience (no third party app necessary). We recommend going to www.Amazon.com and searching for “Windows 8.1 tablet” or “Windows 10 tablet”. Then on the left click on the 10 inch tablets as well as the 4 star and up reviews. This will give you the best Windows tablets available! We do not recommend tablets with screens smaller than 10 inches as users have found it difficult to navigate the software with the smaller screens.

• Important: The Windows tablet must not run Windows RT. Windows RT will not work, as it is a stripped down version of Windows and will not run the Silverlight plug-in required by ChiroSpring.

ChiroSpring Troubleshooting Tips

When I open ChiroSpring I immediately get an error message, or I sometimes get an error message that says my internet connection has been lost.If you immediately get an error message than it is very likely that ChiroSpring cannot reach the cloud servers through its internet connection. Make sure the computer has an internet connection (using your web browser, try browsing to different web sites). If you can confirm a good internet connection then you may need to clear your DNS cache (this is very uncommon, but it does happen). Instructions for clearing your DNS cache can be found in a separate manual in your Customer Folder.

It is important that ChiroSpring has a good and reliable connection to the internet because your data is stored in the cloud. We recommend a good broadband connection service such as DSL or cable. There are no minimum speed requirements required by ChiroSpring, but for best user experience we recommend a 1 Mbs (MegaBits per second) connection and a ping less than 100 ms (milliseconds). You can test your internet connection by going to www.speedtest.net.

ChiroSpring Troubleshooting TipsWhen I open ChiroSpring I immediately get an error message, or I sometimes get an error message that says my internet connection has been lost.

Other issues that can affect your internet connection are your computers connection to your internet modem/router. We strongly recommend where possible to hard wire (e.g. Ethernet cable) your computers to your internet modem. With tablet and other portable devices this is not possible and wireless solutions are needed such as Wi-Fi. In general, troubleshooting wireless connection problems can be difficult and often requires a skilled technical professional. However, here are some tips that may help:

* Ensure you have a strong wireless signal in all places in your practice you wish to use your device. Wireless signals can be tricky because they reflect off of metal surfaces and interfere with each other causing dead spots. Use the signal strength meter built into your computer to measure the signals strength.

* Having excellent signal strength in all your rooms may not be enough. Wireless signals from other devices can interfere with your wireless connection. Perhaps a neighbor next door is also using wireless or a cell phone is broadcasting a wireless hot spot. These sources and more can cause havoc on your wireless signal and cause intermittent connections. This type of interference is difficult or impossible to detect without sophisticated equipment. However, if you suspect this as a problem you can try slightly changing the frequency of your wireless signal by changing its channel. In the settings of your wireless device you have the option to change its channel, usually between 1 and 14. Try changing to different channels until you find one that no one else around you seems to be using.

Troubleshooting Tips Continued

PC - Part of ChiroSpring is cutoff at the bottom

In Microsoft Windows you may need to change your system default text size to normal. In Windows 7, right click on the desktop and choose Personalize. In the bottom left corner click Display. Change the setting to “Smaller – 100% (default)”.

Troubleshooting Tips Continued

Mac - Part of ChiroSpring is cutoff at the bottom

On Mac you may need to reduce the size of your Dock. To do this go to System Preferences. Then click “Dock”.

If at any time you have trouble please contact support at support@chirospring.com

or 1-888-426-0007. We are happy to help!

Here you can use the scroll bar to make the size smaller. You may also consider using the “Automatically hide and show the Dock” option as well.

Uninstalling Microsoft Silverlight

Mac – Uninstalling Microsoft Silverlight

If you are having trouble opening or installing ChiroSpring, sometimes removing and reinstalling Microsoft Silverlight will resolve the problem. To uninstall Silverlight on a Mac, simply follow these instructions:

– On your keyboard, press “Command + Spacebar” and type “silverlight.plugin”

If at any time you have trouble, please contact support at support@chirospring.com

or 1-888-426-0007. We are always happy to help!

Here you can see I have pressed “Command” and “Spacebar” and searched for “silverlight.plugin”. Next double click on “Show all in Finder…”.

Mac – Uninstalling Microsoft Silverlight

Now that we have revealed the silverlight.plugin in finder we can now drag it to trash. Once you have dragged the plugin to your trash, right click on the trash bin and select “Empty Trash”.

Mac – Uninstalling Microsoft Silverlight

– Finally, empty your trash

Next, to reinstall Silverlight, follow the instructions found here.

If at any time you have trouble, please contact support at support@chirospring.com

or 1-888-426-0007. We are always happy to help!

Mac – Uninstalling Microsoft Silverlight

PC – Uninstalling Microsoft Silverlight

PC – Microsoft Silverlight will not installIf you are having trouble installing Microsoft Silverlight it will prevent you from correctly installing ChiroSpring. Your first step is to try and uninstall Silverlight by choosing START > CONTROL PANEL > PROGRAMS AND FEATURES > select MICROSOFT SILVERLIGHT and choose UNINSTALL. However, in rare cases, corrupted Silverlight programs will still not uninstall properly. In these instances, please follow the instructions below:

1) Open any ChiroSpring applications on your desktop, and once open, right-click and choose REMOVE THIS APPLICATION.

2) Navigate to the following folder on your computer: C:\Users\Username\AppData\Local\Microsoft\Silverlight\OutOfBrowser

3) Delete all files and folders at this location.

4) Return to your ChiroSpring Installer and again attempt to download and install Silverlight and ChiroSpring.

If at any time you have trouble, please contact support at support@chirospring.com

or 1-888-426-0007. We are always happy to help!