inspection guidelines for external drives · inspection guidelines for external drives aug, ......

August 2015

Inspection Guidelines for External DrivesAUG, 2015

©2015 HGST, Inc. All rights reserved.

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1. Drives with an indication that they have been altered.

2. Drives with physical damage.

3. Drives which are inappropriately packaged.

This package is a guideline for accepting drives for warranty redemption.

For further enquiry, please contact your RMA coordinator for advise.

“It is advisable to return drives in their original condition”

Disclaimer: This information is a general guideline only; the final decision will be made at HGST’s discretion based on the visual and mechanical inspection.

Drive ConditionHGST's warranty does not cover the following :

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Examples of drives which may not be acceptableExamples of modified drives, drives in poor physical condition or inappropriately packaged :

A. HGST Label Condition

i. Missing, damaged or other tempering on labels such that vital information cannot be read or scanned will be subjected to verification and may not be accepted. Conditional acceptance requires serial number/part number validation, inability to validate may result in non-acceptance.

ii. Broken security seal

B. Physical Condition

i. Cracks, deep dents, crushed, corner dents or bent rails.

ii. Heavy abrasions and deep scratches.

iii. Tool marks on sealed edge or locking mechanism and other signs of tampering.

iv. Badly bent or broken connector / pins.

v. Missing HDD module in G-Tech multi bay Raid units or other parts of the drive.

vi. Missing screws, broken or damaged screws or damaged screw holes.

vii. Permanent ink writing or markings on the drive.

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Examples of drives which may not be acceptable

B. Physical Condition

viii. Non HGST labels covering HGST vital information such as all bar codes, part number, serial number and other ids, agency markings and warnings. (critical areas)

ix. Non HGST labels not easily removed, located in non critical areas may not be accepted. To avoid dispute, all non HGST labels should be removed along with excessive adhesive.

x. Foreign material on drive (e.g. corrosion, excessive adhesive, major contamination).

xi. Non HGST external drive casing, products which do not match the labels or counterfeit labels.

Note : All original accessories (cables, power adapters, etc), with the exception of software and manuals, must be returned along with the external enclosure. Failure to comply may result in your RMA not being accepted.

C. Packaging Condition

i. All drives should be individually packed with foam padding or at least 2 inches of bubble wrap. If shipping multiple drives, each drive should be individually packed as per above and over-packed in a carton. Use original single pack when possible.

ii. Insufficient padding such that drives move within the package/box.

Note : For more information on packaging please refer to our website www.hgst.com, or for G-tech products, www.G-technology.com, under Support, Warranty/RMA and scroll down to the section on packaging.

http://www.hgst.com/

http://www.g-technology.com/

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A.i. Labels - Graphical Examples

Accept HGST added post manufacturing labels.

HGST external drives

Reno Base Desktop

Touro Mobile Pro Touro S Touro Desk Pro Touro Desk

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G – Tech

G Drive

G drive mini

G Drive

G Drive

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G Raid

G Raid mini G Raid

G Raid - Thunderbolt

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G Speed / G Safe

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Accept Damaged label due to normal wear and tear will be subject to further review and may not be accepted.

Label faded and information not readable

Torn label but information readable

Torn label but information readable

Torn labelBarcode faded but can be scanned

Torn label

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Conditional Accept

Subject to serial number/part number validation.

Label not fully adhered to casing Product label partially lifted

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Conditional Accept

Subject to serial number/part number validation. For extra labels, ease of removal will determine acceptance.

Missing labels

Damaged labels not due to normal ware and tear

Missing Serial number Re-located Name Plate Label

Non HGST label difficult to remove.

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A.ii. Label - Graphical Examples

Not Acceptable Missing or damaged seal

Damaged Seal Security seal broken

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B.i. Physical Condition - Graphical ExamplesNot Acceptable Dents and bent rails

Top cover dents Cover dents

Bent Rail

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B.ii. Physical Condition - Graphical ExamplesAccept Scratches due to normal wear and tear

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B.ii. Physical Condition - Graphical ExamplesAccept Scratches due to normal wear and tear

Light scratch on plastic Linear heavy scratch on the bottom side

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B.ii. Physical Condition - Graphical ExamplesNot Acceptable Heavy abrasions and deep scratches. Not normal wear and tear.

Cracked caseHeavy abrasions

Heavy abrasions

Deep scratches penetrated coating on metallic case.

Deep scratches penetrated surface texture of plastic case.

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B.iii. Physical Condition - Graphical ExamplesNot Acceptable Signs of tampering or damage not normal ware and tear

Casing Open

Tampered casing

Tool marks

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B.iv. Physical Condition – Graphical ExamplesNot Acceptable Connector Damaged

Missing connector

Damaged FW800 connectorDamaged USB connector

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B.v. Physical Condition – Graphical ExamplesNot Acceptable Missing parts

G-Safe : Missing drive modules Purposeful removal of parts

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B.vi. Physical Condition – Graphical ExamplesNot Acceptable Missing screws, broken or damaged screws or damaged screw holes

Missing screws & security seal

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B.vii. viii. ix. x. Physical Condition –Graphical ExamplesNot Acceptable Permanent markings / Non HGST labels / Foreign material

Foreign Material – Excessive adhesive

Non HGST label covering vital information

Foreign Material – Connector Corrosion

Permanent makings

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C.i. Packaging Condition - Graphical ExamplesAccept Acceptable packaging

Foam rubber clock packaging Original packaging

Individual box packaging Original packaging

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C.i. Packaging Condition - Graphical ExamplesAccept Acceptable packaging

Clamshell packaging

Clamshell with RSVP clock packaging

Foam rubber clock packaging

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C.ii. Packaging Condition - Graphical Examples

Not Acceptable Inappropriate packaging – no proper cushion

Styrofoam peanuts - No proper cushion

No cushion

No proper cushion

Envelopes - No proper cushion

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C.ii. Packaging Condition - Graphical Examples

Not Acceptable Inappropriate packaging

Drives not individually packed - No proper cushion

inspection guidelines for external drives · inspection guidelines for external drives aug, ......

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