Status of Release 7.0

Release 7.0 has completed the Beta testphase. The sales department is nowlooking at first-time buyers andevaluating whether their needs will bebetter met by Release 6.9, or by choosingRelease 7.0 as their starting edition.November 1 is the offical release date.st

What this means is that we are alsolooking to identify current users who areready to upgrade! Once you have fullyevaluated the costs and technicalrequirements to upgrade to Release 7.0(see following article), be sure to give usa call and get your name on the list. Asalways, when doing a major upgrade, ourUpgrade Specialist Rachel will help youalong each step of the way. Call her todayat (800) 893-6335 and make a plan to getup and running on Release 7.0. Duringthe 1 year of release, 7.0 upgradest

packages will be offered at a special rate,so be sure to inquire today.

Credit Bureaus Cut

Dial Up

It's official! Reps from all three majorcredit bureaus have told us that they areno longer supporting dial-up connectionfor pulling consumer credit reports. Forthose of you on older versions ofDebt$Net®, you should consider finally

getting that upgrade and purchasing CBNET to download consumer creditreports via high speed internet.

Rescheduled User’s

Conference

As the time approached for this year’sUser Conference, it became clear to usthat it simply wasn’t meant to be thisyear. Many of you are paying extraattention to your own businesses tosuccessfully steer them through thesecritical times. So, we tabled it this yearand are looking ahead to a new date at abetter time for all of us.

We are currently exploring the idea ofholding a series of Regional Trainingmeetings over the coming year. Theseone-day sessions would be held invarious cities around the country,making it easier and less expensive toattend. The sessions would be morefocused, specifically covering the newRelease 7.0.

INSIDE:

Status of Release 7.0 . . . . . . . . . . . . . 1Credit Bureaus Cut Dial Up . . . . . . . 1Rescheduled User’s Conference . . . . 1Before You Upgrade: Notes from TechSupport . . . . . . . . . . . . . . . . . . . . . . . . 2ESOs that are Moving Into History . . 2Notice File Maintenance Enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Tools to Grow Your Business . . . . . . . 3Contacting Tech Support . . . . . . . . . . 3IAT in Partnership with TCM . . . . . . 4Julee is Back . . . . . . . . . . . . . . . . . . . 4New Right Party Contact ESO . . . . . . 5Sales Coupon . . . . . . . . . . . . . . . . . . . 5

DEBT$NET® Quarterly ispublished by The Computer

Manager, Inc. and is distributed freeof charge to our clients and potential

clients.

Sales : 1-800-552-8397Fax: 1-360-697-2053

Web Page:http://www.debtnet5.com

Email:sales@debtnet5.com

Copyright 2008 The Computer M anager, Inc.

All rights reserved.

FALL EDITION

Vol. 21 Issue 3 October 2008

Before You

Upgrade: Notes

from Tech Support

The switch to Release 7.0 issignificant. It is a major shift intechnology to an SQL Serverenvironment, which will also result inoperational changes to yourorganization. Because of that, we wantour users to spend some time getting tounderstand the new environment theywill enter, as well as the cost impact.Your Network Administrator and/or ITProfessional will be able to assist youwith meeting the requirements forupgrading to Debt$Net® 7.0. Theseare our recommendations for thisupgrade:

Hardware:

1. CPU - Pentium III or better; 1 GHzor faster for all editions of SQL Server.

2. Memory - 1 GB of RAM or morerecommended for SQL Server, 512MBrecommended for Express edition. Forworkstations, 512MB is recommended.The more RAM on the server, thebetter the performance.

3. Hard Drive - 2 GB of hard drivespace is recommended. Forworkstations, 1GB of hard drive spaceis recommended. NTFS File system isSTRONGLY recommended whenformat t ing the hard dr ive .Defragmentation of the Hard Drive isSTRONGLY recommended beforeinstallation.

Operating Systems

Server:

Windows 2003 Service Pack 1 (SP1) Windows 2000 Service Pack 4 (SP4)

Windows 2008

Workstations:

Windows Vista Windows 2003 Service Pack 1 (SP1) Windows XP Service Pack 2 (SP2) Windows 2000 Service Pack 4 (SP4)

(Windows XP Home does not supportdomains)

Considerations for your NetworkAdministrator and/or ITProfessional:

Your Network Administrator and/or ITProfessional will be able to help youwith other requirements for upgradingto Debt$Net® 7.0, such as choosingthe version of SQL Server to use andinstallation and setup of that version.Make sure you talk with him or herabout server remote connections.Technical Support must have access tothe SQL Server. We can access theSQL Server directly from the server orfrom a workstation. The differentremote connection types availablevary. Terminal Services/RemoteDesktop from the server would allowaccess in the form of a virtual desktopon the server. Many agencies alreadyhave this type of connection. Anotherway to access the SQL Server is toconnect using the SQL managementtools. This type of connection willrequire opening specific ports on yourfirewall and having a static IP addressavailable through your ISP provider.

ESOs that Are

Moving Into History

With the Release of Debt$Net®version 7.0 we will see some of ourESOs become footnotes in history.FoxFire!, Pre$Net, and Pitney Boweswill no longer be available. WithFoxFire! and Pre$Net, we can offersimilar functionality with otherproducts. Pitney Bowes has simplybeen passed by with other technologies.

Notice File

Maintenance

Enhancement

We have added formatt ingenhancements to Notice FileMaintenance for our Release 6.9 users.In the past users have always been ableto include a bitmap image, but only atthe top of the notice. Included in the4/17/08 patch update is the ability toadd a bitmap anywhere on the notice.This gives agencies the ability to addpersonal signatures and bottom of pageletterhead. Agencies would have tocreate these bitmaps, then simply insertinto the notice using Wordpad.

Here are the steps to accomplish that:

(1) Open the notice by clicking on theWordpad button. The notice shouldalready be a RTF (Rich Text Format)file, not a TXT file.

(2) Click on the Wordpad INSERTdrop down menu and select OBJECT.

(3) Select Object Type of BITMAPIMAGE.

4. Select CREATE FROM FILE

5. Click BROWSE to select the correctBMP file. It's best to have this filealready in the Debt$Net folder,otherwise network users may not haveaccess to the bitmap when they printthe selected notice.

6. Select the BMP file and click theOPEN button.

7. With the Bitmap now inserted, youcan resize and save.

Tools to Grow Your

Business

During this difficult economy, weknow that you are struggling withcreative ways to maintain profitability.One way of offsetting lower recoverypercentages is to look at other ways togrow your business. Fortunately,Debt$Net® has several features thatcan assist you with increasing yourcollections, through increased collectorefficiency and productivity. We alsohave tools to help you market and addto your client base. Many of thesefeatures may already be available toyou at no additional cost.

Sales Management

Sales Management is one feature inDebt$Net® that affords the agency thenecessary tools to market and trackprospective client contacts and to alsofollow up with active clients. Thesales representative has access tocontact information, letter printing,notes, extended reference information,contact scheduling and the 'turnkey'ability to create the active clientrecord. Extended Service Options suchas Document Imaging further extendthe type of data available. Sales,commission and reporting are alsotracked by the software.

Navigator and Work Scoring

Collectors have the ability to rearrangetheir calling queue based on potentialcollectability of the account throughthe Navigator feature. This equates tohigher collections for the same amountof collector effort. Agency definedwork scores must be setup to make thisoption available. Both the Navigatorand Work Scoring are powerfulfeatures added to the Debt$Net® 6.9release. Other features availablethrough the Navigator include debtor

deferrals, book marking debtors forlater review, internal question andanswer communication with agencypersonnel, and qualify the debtorwhether they should be called or not.

Administrators can add a quickcomment for the collector to see whenthey work a specific debtor. The quickcomment appears on top of the baseworking screen and can be configuredto display each time the debtor isaccessed or only one time.

Dialer Extended Service Options

The use of dialers is another methodof increasing productivity. A dialerincreases agency productivity byincreasing the number of daily contactsand focusing debtors to be called basedspecific account selection criteria.Typically a dialer installation requiresthe agency to invest in dialer softwareand hardware. Sometimes thisincludes updating your phone system.

The use of remote hosted solutions hasbeen increasingly popular becausethese investments are no longernecessary. Dialer calls are passed backto the agency over existing phone linesor VOIP. The debtor’s base workingscreen can be configured to open forthe collector as the dialer transfers thephone call.

The Internet Messaging ExtendedService Option was originallydeveloped to leave customizedmessages for debtors. Our dialervendors have been able to setupremote hosted dialer solutions usingthis ESO. Debt$Net® 6.9 isconfigured to import dialer result filesto the debtor record. The CT CenterExtended Service Option is the mostfeature-rich of our dialer interfaces,but we also have a Predictive DialerESO. CT Center includes manyautomated features such as qualifyingif the debtor should not be called, theability of debtors to call in and obtain

a u t o m a t e d a c coun t b a l a n c einformation, and focused callcampaigns.

Contacting Tech

Support

When you need technical supportassistance, every minute counts. Wewant to be sure that when you need us,we are there for you. That’s why wewant to remind you of the best ways tocontact technical support.

By Phone: 800/893-6335 - this numberis the best one to call any time of day.There is voice mail for after-hours callsthat is checked first thing everymorning.

By Email: support@debtnet5.com - thisemail is checked all the time. This isyour best email option for making surethat we get your message as quickly aspossible. As always, please feel free tocorrespond with our Technicians first-hand, but if they are out or away fromtheir desk, the support email will makesure that your support inquiries arereceived and responded to.

By Error? We hope you love the “senderror” feature in version 6.9 as much aswe do. (If you’re not already onversion 6.9, call us today to learn moreabout upgrading!) We suggest givingus a call or sending us an email inaddition to sending the error to us usingthis feature. This gives us an

opportunity to get more information onhow the error is affecting your businessand to gather any additionalinformation that we may need.

IAT In Partnership

With TCM Helps You

Find Debtors Willing

to Pay!

“S lowing economy. High e rdelinquency rates. Unemployment up.”Scary words for everyone, includingdebt collectors. And it continues to getworse. In the current economic crisis,there is more paper to collect on, but itis getting harder and harder to finddebtors who will pay.

Economic woes slow payment of bills

More and more consumers are creating“delinquency budgets,” picking whichbills will and will not be paid. Thispicking and choosing creates moredebt, but because many debtors aren’tpaying all of their bills, your overallcollections could be going down.

Tight-fisted debtors reached bytechnology

IAT and TCM have integrated their CTCenter, CT Impact and Debt$Net®systems to help you collect moneyfrom tight-fisted, scared debtors. ManyDebt$Net® customers do not useautomated dialing technology. Bytaking advantage of these integratedoptions, you have a better chance ofcontacting debtors more quickly,

before another collection agency canclaim their last dollars.

Hosted Services More Economical

If you think site-premised dialingsystems are beyond your budget, youmay find that CT Impact hosteddialing solutions from IAT, bothpredictive dialing and broadcastmessaging, are more economical. Theycan help you stay competitive withoutany upfront hardware costs and withmore affordable rates. CT Impactworks with any phone system. Thecapabilities of IAT’s hosted solutionsand their site-premised system arefairly similar. IAT’s integration toDebt$Net® makes using CT Impact aneven smarter choice.

• CT Impact Predictive Dialingdelivers only live answered calls tocollectors, with minimum wait timeand a real-time screen pop of debtoraccount information. Agents arefreed from listening to no-answers,busy signals and answeringmachine messages. As a result,agent talk time increases 300percent or more over manualdialing.

• CT Impact Broadcast Messagingmakes automated outbound calls,delivering either a simple callbackrequest or a detailed interactivemessage, with prompts to access orinput information and makeautomated payments. Find wrongnumbers in new lists or combthrough aging accounts for thoseready to pay! There aren’t anyminimums or maximums on howmany calls you can make.

Most Everyone can benefit

Most Debt$Net® customer can profitfrom a hosted solution, especially

those on a tight budget. You can pay asyou go. For immediate results with noupfront costs, hosted solutions are anexcellent choice. Companies thatalready have a dialer can use a hostedsolution during busier times.Companies looking for a dialer can tryout hosted predictive dialing andbroadcast messaging before purchasinga system. IAT is unique in offeringboth site-premised and hostedsolutions.

Recession, unemployment, higherdelinquency rates—with an arsenal oftechnology and services fromDebt$Net® and IAT, these wordsshouldn’t be as scary. You’ll have amuch better chance of contacting thatdebtor first and collecting the debt.We’re working together to help youstay competitive, especially in thesetough economic times.

Watch for information about thecombined webinar hosted by IATand The Computer Manager, Inc.

Julee is Back!

Some of you may have noticed overrecent weeks that calls to Julee havebeen handled by others. After taking 2months to stay home with new babyEli, she is back at her desk. Eli makesthe third baby in under a year here atThe Computer Manager, Inc. Just soyou know, they are the three bestlooking kids ever!

New Right Party

Contact ESO

The Computer Manager, Inc.announces the release of a new ESOwhich provides an interface toCBCInnovis. CBCInnovis belongs to afamily of companies established in1948 which provide risk managementservices for customers in the business,government, and not-for-profit sector.CBCInnovis’s Right Party Contact(RPC) Solutions present Collectionagencies with tools that improve thecontactability of past due accounts.

Using multiple public and proprietarysources, CBCInnovis' IdentityMapping Technology helps collectorslocate more debtors, even hard to finddebtors, when the collector has

exhausted other skip tracingtechniques.

The Debt$Net® RPC SolutionsInterface allows agencies to forwarddebtor information to CBCInnovis,who then processes it using the RPCSolutions product tools. The returnfile includes updated phone and/oraddress information.

RPC Solutions has consistentlyoutperformed competitive products inhead-to-head testing at CollectionsDepartments of major lenders, leadingcollections agencies, skip specialistsand return mail processors. Customershave seen dramatic results using RPCSolutions with contact rate increases ofover 10% on early collections queuesto 45% contact rate increase for back

end collections and older skip efforts.CBCInnovis Collections RPCSolutions are now employed by 20 ofthe top 25 U.S. financial institutions.

For more information concerning RPCplease contact your local CBCInnovisAccount Manager at 888-824-0026 oremail sales@cbcinnovis.com

$100 off

Take $100 a qualifying purchase. Discount applies to a new purchase of ESO(s), User(s) or Venture Block(s).

Coupon may only be used once per company and may not be combined with any other offers.

Offer good thru 11/30/08. Call Mark @ 800-552-8397 to take advantage of this coupon.