sip termination provider- auto dialer- dialer termination- dialer termination
DESCRIPTION
IQ Telecom provide the ip-pbx hosting hosted dialer, toll free number, did number, call in uk & us at low cost,IVR Setup, Unlimited Channels & Email Notification to Voicemail at every plan. Hosted Call Center Solutions (Inbound/Outbound).TRANSCRIPT
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IQ TELECOM VOIP SOLUTION
Contact Center Solution
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How IQ Contact CenterSolution Works ?
Outbound Dialing Auto and Manual
Recording
Ivr with the Inbound and Outbound
Stores recording files for future playback and search
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IQTEL Contact center Solution IQTEL Contact center Solution
Call Center Stock Trading Financial InstitutionAir Traffic Control
Police Control Room Taking Conference Calls Client Meetings
Emergency Service Inter Office Calls
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Why IQTELContact Center Solution ?
Record keepingQuality analysisReferenceLegal complianceMonitoringDispute resolutionProductivity analysisCustomer satisfaction
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4R Advantage of IQTEL Contact Center Solution
R ecordR eviewR ateR etrain
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Any parameter (Line, Caller, Date,Time)
Play on the windows player
Bookmark your calls
CDR created
Export of CDR Download the filesView screen recording
Search, Record, Playback ofIQ Contact Center Solution
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Dashboard on extension statusRating of the callsAnalysis of the callsUser hierarchyAdd comments and notes
Quality Analysis OfIQ Contact Center Solution Application
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Plays only on the windows playerPassword protected for loginDefine rolesAccess control rightsDeletion protection (with full security)
Security ofIQ Contact center Solution
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Scalable (sold in 1’s and 2’s)Suitable for small to large call centerSoftware basedWeb based
Multiple payment optionsIntegration with EP PBX System
Key Benefits ofIQ Contact Center Solution
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An agent to call clients in succession from a database through a web-clientSuitable for small to large call centerTo set a campaign to auto-dial and send live calls to available agentsOpen a custom web page with user data from the call, per campaignAutodial campaigns to start with a simple IVR then direct to agentBroadcast dial to customers with a pre-recorded message
Key Benefits ofIQ Contact Center Solution
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Cal TransferCall RecordingCall ConferenceVoice Mail with attached emailACD SystemReal Time monitoring
Key Benefits ofIQ Contact Center Solution
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Customer Verification and Help DeskCodec Support: G711,Gsm, Libc, Skinny, G729 codec on license basis provided by customer.
Key Benefits ofIQ Contact Center Solution
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IQTEL Contact Center Solution SpecificationsProduct Specifications
Product Type: SoftwareSupported VOIP Protocols: SIP, Cisco Skinny, H323, MGCP and RTP,SS7Supported CODEC: G711, G729A and G723.1
System Hardware ConfigurationDual processor/Dual core CPU, 2.6 GHz• 0-100 concurrent conversations: dual core CPU•100-200 concurrent conversations: quad core CPU6 GB RAmTwo fast Hard Drive (SCSI 10k RPM): One for the PC, one for the recordingsNetwork CardSound card (Internal or External) PRI Card/ VoIP Minutes
Hard Drive SizingCount 1.6 Kbytes/Second of recorded audio (GSM format is our default storage format). MP3 and wav format also present.For example, 10GBs storage approximately2,000 hours of audio
Supported EP PBXs/ IPPBX (Tested list)
System Software ConfigurationCent OS-5.2/5.4Mysql Asterisk PHp
IQTEL Contact Center Solution Specifications
System Hardware ConfigurationDual processor/Dual core CPU, 2.6 GHz• 0-100 concurrent conversations: dual core CPU•100-200 concurrent conversations: quad core CPU6 GB RAMTwo fast Hard Drive (SCSI 10k RPM): One for the PC, one for the recordingsNetwork CardSound card (Internal or External) PRI Card/ VoIP Minutes
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