INNTELLIGENT NEWS

ISSUE 13 \ WINTER 2017

Game OnVirtual reality technology is able to deliver safe, realistic and engaging environments for virtual tours.

Top AppsApps worth checking out for business travel.

Inntel Meetings Programme (IMP)An exclusive collection of delegate rates specifically negotiated for SMEs.

Case Study FirstGroup PLCHow we helped FirstGroup PLC grow online adoption from 21% to 75% in 8 months.

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THE MEETINGS AND TRAVEL MANAGEMENT COMPANY

Welcome

Inntel was appointed a member of the Radius Travel worldwide network earlier this year and in September we took part in the network’s annual conference for the EMEA region.

The theme of the conference was #makeitpersonal, and this catchy hashtag sums up our attitude to business and our corporate culture too. The truth is that one size fits nothing. But if you can adapt or tailor your services to meet individual needs you won’t go far wrong.

With personal service firmly in mind we have packed this issue with information and ideas for improving meetings and events. We have articles on unusual venues to consider (page 7), how hotels can develop through CSR (page 4), the business advantages of virtual reality (page 5), the importance of being creative with your events (page 10) and sticking to your corporate travel policies (page 18) and plenty more.

To close, and with apologies, I’m going to have to mention the ‘C’ word.

“Christmas”.

While I hate to see decorations on sale in October I would also stress the importance of booking Christmas parties early - simply because each day you delay reduces your chance of getting the venue and dates you would prefer. If you are responsible for organising your annual company bash, please give Inntel a call. When it comes to delivering Christmas events we really are Santa’s most reliable little helpers.

Douglas O’Neill, CEO

if you can adapt your services you won’t go far wrong Douglas O’Neill CEO, Inntel

INNTELLIGENT NEWS - ISSUE 13

What's inside

Hotels do better when they do good

Virtual reality - game on

Case Study - Firstgroup PLC

Meetings on the move

Innside Track Scotland

Event Management - Better by design

Radius conference update

Hotels changing their cancellation policies

Inntel's bespoke meetings programme

Comprehensive services for MATEs

Dublin - First impressions

Meetings & Events - Destination expert

Lets talk about leakage

Apps worth checking out

Top tips when booking fl ights

Lost in Essex

Inntel's new charity of the year

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These days most hotels are at least a shade of green. That is, they are making a varying amount of effort to meet their Corporate Social Responsibility (CSR) obligations by encouraging guests to re-use towels (now almost standard), reducing their energy consumption where they can or sourcing local and therefore less-travelled ingredients for their menus.

With so many carbon-footprint-saving initiatives now commonplace, travellers are less likely to be impressed by a hotel’s consideration for the natural environment because they would expect as much. The rising interest is in how well your hotel does by its community.

In the States many hotel chains have mature community outreach policies. Employees at hotels in the InterContinental Hotels Group (IHG) are involved with projects ranging from mentoring at local schools to donating to charity on ‘dress down’ days with their contributions matched by their employer. The Marriott International chain has helped raise funds to build new homes in some of the world’s poorest countries through its long-standing support for Habitat for

Humanity International. And the Ritz-Carlton Hotel Company was a founding partner of IMPACT 2030, a global scheme that promotes employee volunteering.

Here in the UK the appropriately named Good Hotel in London (which sits on a floating platform in the Royal Victoria Docks) is guided by the principal that ‘local is social’. This translates into different socially beneficial strategies such as using local food and materials wherever possible and giving local people (especially those who are vulnerable or homeless) training opportunities in the hotel itself. The London based Qbic Hotel works with three different community initiatives (Café Art, Bikeworks and Foodcycle) to provide hands-on support for those affected by homelessness. Then there’s the Wesley Hotel & Conference Venue near London’s Euston Station. While every inch the corporate traveller’s friend (with 15 meeting rooms on offer) the 4 star hotel has been awarded a Social Enterprise Mark for its commitment to sustainable operations and social responsibility, in particular the significant financial and practical support it has provided to thousands of students from developing countries over the past 50 years.

The bottom line is that hotels that take a broader approach to CSR are attracting attention, winning friends and gaining ground. And hotel managers who are looking for a competitive edge may find the answer right on their doorstep.

You may be treading gently on the planet, but are you extending the hand of friendship as you go?

When they do good

Hotels do better...

INNTELLIGENT NEWS - ISSUE 13

ACCOMMODATION TRENDS - CSR

Many VR solutions are delivered as Smartphone apps, so users only need to put their phones into an inexpensive VR head mount (eg a Google Cardboard headset) and away they go – quite literally!

Virtual reality technology is able to deliver safe, realistic and engaging environments that can be used for virtual tours, 360 degree views and exciting interactive experiences. And that opens up a real world of opportunity for meetings and events.

In the gaming world you can put on a VR helmet and find yourself in a prehistoric landscape running away from dinosaurs. In the meetings industry the same technology could be used to explore venues in far flung locations, engage learners in a hands-on training experience or present new information in the most memorable way.

Interactive demonstrations that generate excitementMany companies are exploring VR as a way to enhance their service offering. For example, IKEA offers customers an online VR tour of in-store displays to provide them with a better idea of the size and shape of furniture than they can get from a photo in a catalogue. Now imagine how much more interesting a new product launch event would be if you could give every person in the room virtual access to their own copy of the prototype.

Immersive training they will never forgetThe VR environment provides a very fertile training ground as it suits many different learning styles and the higher levels of engagement with the training lead to better retention and recall rates. For those who are organising training programmes, investing in VR solutions could potentially save your organisation time and money as the virtual training room can be accessed from different locations – so no-one has to travel or stay overnight.

VR training solutions can also enable you to provide instruction for virtual situations that you wouldn’t want to actually recreate – for example, emergency first aid or scenario-based fire fighting training.

Virtual venue tours for assessing suitabilityMany venues are already using VR technology to give potential bookers the chance to evaluate their bedrooms, meeting rooms, facilities, decor, views from windows and more without taking a step inside. One great example is Lime Venue Portfolio (LVP), which offers VR tours of many of its venues including HMS Belfast and the M Shed in Bristol. Potential bookers just have to go to the 3D tour on the LVP website and select the VR option (wearing a VR headset) for an immersive experience of the venue. Offering a virtual tour benefits both parties as the bookers are unlikely to progress queries with venues that don’t meet their needs and the venues in turn will be dealing with a higher percentage of qualified leads.

Virtual reality Game on

VR

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INNTELLIGENT NEWS - ISSUE 13

The matter of online bookings has always been elusive though, due to outdated internal processes within the group and working with two separate travel management companies.

In 2016, FirstGroup undertook a full market review with the objective of bringing all travel and meeting related services and payment into a single supplier. As incumbent provider of accommodation and meeting services, Inntel were invited to participate.

Inntel beat off the competition and were awarded FirstGroup’s whole travel and meetings contract.

Understanding requirementsHaving appointed a single travel management company, FirstGroup wanted a slick travel programme with streamlined booking processes and tight budget controls.Whilst we were very familiar with FirstGroup already, having worked together for a number of years, we took the opportunity to review, refresh and re-energise our partnership. We spent time with the organisation’s key stakeholders to understand all their requirements in detail.

One of their requirements was to introduce a new policy around making bookings online, to improve their existing 21% online booking usage.

Our solutionsDuring the re-implementation of the FirstGroup account, we scoped their full requirements across air, rail, accommodation and venues. A survey was carried out with all travel bookers and our recommendations were presented to their key stakeholders. The new iCentral site was configured to their exact requirements and a target of 75% online adoption was agreed.

The Inntel Account Manager scheduled a series of training and education roadshows across all divisions from Aberdeen to Plymouth, supported by regular communications to bookers outlining the new ‘best practices’ and highlighting successes. These had full ‘buy-in’ by FirstGroup’s Procurement and Category Managers in every division.

Adding valueIn addition to the savings on reduced transaction fees for online bookings and reduced savings on air and hotel costs, Inntel also incentivised FirstGroup in the form of a financial rebate for achieving the 75% online target.

Satisfying customersThe client has been delighted by the efficiency of their new booking method and the savings they have been able to make.

Firstgroup PLC

OverviewHow Inntel re-launched an existing account and grew online adoption from 21% to 75% in 8 months. FirstGroup have been Inntel clients for over 15 years and during this time, a number of very successful cost saving initiatives have been implemented.

CASE STUDY

Click here for more case studies at inntel.co.uk

FIRSTGROUP PLCFirstGroup have been Inntel clients for over 15 years and during this time, a number of very successful cost saving initiatives have been implemented. The matter of online bookings has always beenelusive though, due to outdated internal processes within the group and working with two separate travel management companies.

In 2016, FirstGroup undertook a full market review with the objective of bringing all travel and meeting related services and payment into a single supplier. As incumbent provider of accommodation and meeting services, Inntel were invited to participate.

Inntel beat off the competition and were awarded FirstGroup’s whole travel and meetings contract.

Overview How Inntel re-launched an existing account and grew online adoption from 21% to 75% in 8 months.

CASE STUDY

If you’re looking for a venue with the wow factor check out this selection of mobile meeting spaces with a difference.

All of them can be booked through Inntel, and we have plenty more ideas where these came from!

Deckerdence www.deckerdence.com

The Deckerdence is a beautiful adapted vintage double-decker that is available for parties and events with between 25 and 300 guests (with

additional space provided in a marquee that encircles the bus). The lower deck is kitted out as a traditional bar serving draft ale, lager and cider through the side windows and the upper deck has been transformed into a glamorous oak-panelled cocktail lounge. While the bus is based in Warwickshire the central location makes it convenient for bookings right across the country.

Bateaux Windsor www.bateauxlondon.com/windsor

The Bateaux Windsor is a restaurant on a boat that runs along a stretch of the Thames between Windsor and Maidenhead. In addition to a

programme of scheduled trips (such as the Afternoon Tea cruise) the Bateaux Windsor is available to hire out for private events ranging from a private lunch to an evening stand-up reception. The length of the trip varies according to the meal that is being served, with a three hour evening cruise giving you time for a Prosecco reception, a four course dinner and petit fours.

Events in the Sky www.eventsinthesky.co.uk

Events in the Sky is a company that does exactly what its name suggests, organising dining events at special ‘Sky tables’ that are lifted 100 feet in the

air by a mobile crane to give guests a thrilling gourmet experience. Up to 22 diners can be seated around the table for an event with the head chef, servers and sommelier stationed at a pop-up kitchen in the middle of the table. The tables themselves are purpose built to strict safety standards and all guests are fastened into their seats before the table is raised. Definitely an experience – but not for the faint hearted or altophobic!

Virgin Trains www.virgintrains.co.uk/redcarpet

Virgin is the only train company in the UK offering private carriage hire (as part of their exclusive Red Carpet package). The service is completely bespoke and offered

on ‘anything’s possible’ terms, from the starting and finishing points to the level of catering and any onward-transport requirements such as a luxury coach or private limousine. A dedicated host will accompany guests on the trip to ensure every aspect of the day goes to plan, so all you have to do is sit back and enjoy the journey.

On the move MeetingsFirstgroup

PLC

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MEETINGS/EVENTS ON MOVING TRANSPORT

Royal Yacht Britannia Ocean Terminal, Leith, Edinburgh, EH6 6JJ @britanniayacht Why should corporate clients choose you over other Scottish venues/suppliers?“The Royal Yacht Britannia provides clients with a truly unforgettable evening. For over 40 years this iconic venue played host to royalty, presidents and celebrities. Today clients can host an exclusive dinner in the stunning State Dining Room for up to 96 guests or a drinks reception for up to 500 people.”

What is your USP?“As The Queen's former floating royal residence, guests follow in the footsteps of Royalty, dining as Her Majesty would have done in the State Dining Room. Britannia's chefs will prepare a sumptuous meal from the original Royal Galleys followed by a fantastic array of entertainment options including fireworks and a Beat Retreat by Her Majesty’s Royal Marines Band.”

Any other information you’d like our bookers to know?“Our dedicated in-house events team still follow the same standards as when Britannia was in Royal service to deliver nothing short of excellence. Every event is unique and can be tailored to meet the client's requirements, so they can relax and enjoy the evening. During August the fully restored, 63 foot Royal Racing Yacht Bloodhound is available for charter from Oban Marina, travelling around Scotland's West Coast. And keep an eye out for our new venture, ‘Fingal’, Scotland's first luxury floating hotel!”

In January 2017 Inntel expanded its presence into Scotland to provide local support for our many clients north of the border and to introduce our services to new ones. The Inntel Scotland team has wasted

no time in visiting and vetting potential venues for meetings and events. Here are three of the options they have added to Inntel’s recommended list.

Scotland Innside Track

...follow in the footsteps of Royalty

INNSIDE TRACK SCOTLAND

INNTELLIGENT NEWS - ISSUE 13

National Trust for Scotland Several locations across Scotland @N_T_S

Why should corporate clients choose you over other Scottish venues/suppliers?“We have an outstanding portfolio of castles, stately homes, sporting lodges, town houses and visitor attractions throughout Scotland, each one individual and with its own fascinating story that brings Scottish history and heritage to life.”

What is your USP?“Our unique and historic venues were built with entertaining in mind, so delegates can dine in truly atmospheric and authentic surroundings whilst helping us to conserve and protect the nation’s heritage for current and future generations to enjoy.”

Any other information you’d like our bookers to know?“While our venues are perfect for drinks receptions, dinners and team-building days, you may not be aware that we also offer traditional hickory golf at Hill of Tarvit, overnight accommodation for up to 12 guests at the luxurious Eisenhower Apartment at Culzean Castle and a fascinating insight into film and broadcasting. For example, did you know that Skyfall, Outlander and Harry Potter all included scenes that were shot on location at NTS sites?”

Maximillion Several venues across Scotland @MaximillionLtd

Why should corporate clients choose you over other Scottish venues/suppliers?“Established in 1989, we have over 28 years’ experience in creating and delivering activities for corporate and incentive groups. We work in partnership with agents, hotels and venues to offer outdoor and indoor activities for group sizes ranging from 20 to 300+.”

What is your USP?“We are activity specialists for the corporate and incentive market with a broad range of products including MadMax Adventures in Edinburgh, Turnberry Adventures and Wildgoose Scotland GPS Adventures. What’s more, we have achieved a gold standard award from the Green Tourism Business Scheme (GTBS) for the fifth year in a row for our continued efforts to deliver sustainable events.”

Any other information you’d like our bookers to know?“We offer a same day response policy for agency bookings, so you can rest assured that your enquiries will be handled as quickly as possible.”

For more information on how Inntel Scotland can support your business, please contact us on 0844 847 5501 or email enquiries@inntel.co.uk

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INNSIDE TRACK SCOTLAND

It has long been accepted that the key to successful event management is to be SMART about your business objectives: that is, to ensure they are Specific, Measurable, Achievable, Relevant and Time-bound.

The Inntel Event Management Team would add one over-arching objective to the very start of the list, which is to make it MEMORABLE. And the best way to make an event memorable is to give it a creative design theme that no-one could ever forget.

Design is in the airThe fact is that creative design can be seen in most aspects of modern life. When your post hits the mat you can tell if a letter is from a wine club, a car dealer or a utility company at a glance. Your local restaurants, pubs and cafés will all have their own unique style twist. Walk into any supermarket and you will be taken on a journey through the retailer’s brand – from the signage to the way the aisles have been mapped out – and large entertainment venues (clubs, cinemas, theatres) are effectively immersive brand experiences.

In other words, canny businesses use design to help them stand out from the competition and communicate key messages:

Premium! Family-friendly! Exclusive!

Event managers can use the same creative tricks to ensure their meeting or event is instantly recognisable, its messages are clearly communicated and its impact is long lasting.

Creative engagementBusiness people are busy people who are exposed to all kinds of communications all day long. Give your event a striking creative theme and it acts as an attention-grabbing hook, strengthening your audience’s engagement and increasing the chances of them remembering this event over others.

The creative theme, by definition, needs to be evident across all aspects of the event, from the very first ‘save the date’ communication to the official invitations, name badges, places holders, catering choices, signage, landing page, take-home merchandising and follow-up communications.

Long-term impactAn event manager’s core task is to deliver an event that fulfils the client’s SMART business objectives, which may be anything from increasing sales to improving understanding. If you wrap the event up in a creative design theme that makes it even more memorable then you will automatically increase the ROI on the event because the effects will be ongoing – and that’s even SMARTER.

Better by design Event Management

INNTELLIGENT NEWS - ISSUE 13

IMPORTANCE OF CREATIVITY IN EVENTS

What Makes an INNTELigent Meeting?

At Lime Venue Portfolio, we believe that meetings and conference make a real diff erence.

Every day they create inspiration, share knowledge, encourage discussion, overcome issues, and fi nd solutions.

It’s no wonder that more and more people are investing in professionally produced, well managed meeting and events. So, what makes an intelligent meeting?

For us, it’s about separating what is logistical and what is inspiring. Meeting planners are well adept at getting timings and locations right, but where they really fl y is in the creative execution. It’s not just about where the meeting takes place, it’s about the context and environment that is created, pre, during, and after the event itself.

We know this, because at Lime Venue Portfolio, we play a major role in supporting these objectives for our clients. Our venues are unusual, unique, and memorable. They send a message, endorse a brand, and excite an audience, from invite to entry. We also create great food and interesting menus; we manage this in a way where what is eaten and drunk can underline an objective and not just be part of the function of the event.

We’re Lime Venue Portfolio, unique venues united by food, and we partner with meeting and conference planners who want to create the very fi nest events.

PLEASE CONTACT INNTEL MEETINGS & GROUPS ON 0844 847 5501

Hallmark Hotels are a unique portfolio of 28 individual hotels in great locations across the UK, including Stratford-upon-Avon, Manchester Airport and Cambridge.

Our locations are conveniently close to transport links and motorway networks, with 25 hotels within fi ve miles of the nearest train station and 12 hotels within 10 miles of the nearest airport. Plus, we’re literally on the doorstep of train stations in Derby, Carlisle and Chester.

We've embarked on a signifi cant and exciting investment programme across our hotels, designed to maximise our guests comfort and enjoyment, including a 45 bedroom refurbishment at Hallmark Hotel Birmingham Strathallan and 33 bedroom refurbishment at Hallmark Hotel London Chigwell Prince Regent. We’ve also recently completed an exclusive football training pitch at Hallmark Hotel The Welcombe.

We aim to give each guest a home from home experience, with friendly and effi cient service, a best of British food off ering and free, superfast WiFi for all guests and visitors. We also off er over 170 smart, adaptable and dedicated meeting spaces plus health clubs, spas and golf courses at selected properties.

Our hotels bring together the best in hospitality with the comforts of home, amazing spaces and venues with personality. We’ll do what we can to meet your budget and most importantly, we’ll really look after our guests... we are the home of great hospitality after all.

PLEASE CONTACT INNTEL RESERVATIONS ON 0844 847 5502

In February 2017 Inntel was appointed as a UK member agency of the Radius Travel worldwide network.

In September Jane Dibble, Inntel’s Director of Business Development, attended the Radius Travel Europe, Middle East and Africa Conference held at the Hilton Doubletree Tower Bridge in London along with representatives from Radius member agencies in 25 countries in the EMEA region.

What was the main theme of the conference?This year’s theme was #makeitpersonal. Although Radius Travel agencies provide meetings and travel services in 85 countries and more than 3,300 locations, what differentiates the agencies mostly is the ability to offer a truly personalised service to their clients. Many aspects of the conference supported the theme of personalisation including small round table meetings, plenty of networking opportunities and one-to-one appointments with Radius global clients.

What was your main takeaway from the conference? For me the main benefit was making new contacts in some very relevant markets such as Germany, France, North America and India, which will be useful for our clients. Getting to know these people, building trusted relationships and learning of their capabilities was key to me and something I will continue to build on.

How did Inntel participate? Inntel ran a Meetings and Events workshop that was really well attended. Partner agencies in the US, Germany, France, Poland and Holland had the opportunity to see a demonstration of Inntel’s Meetings Management Portal and to discuss the benefits that a corporate strategic meetings management programme can deliver to clients in their own markets, such as cost savings, visibility, duty of care and compliance. As the conference was held in our home market, Inntel

also hosted the Welcome Drinks on the first evening, offering delegates personalised cocktails and a touch of magic with our very own magician.

What pleases you most about being part of the Radius network? That Radius Travel have recognised the real need to offer a global meetings and events proposition to match their already strong global business travel services. Specialist Meetings and Events agencies are now present in many of the countries Radius operates in, enabling network agencies such as Inntel to bid for and win global clients with meetings and events requirements.

What was most interesting about the conference? Before attending I don’t think I realised how personalised the Radius offering is. They bid against the world’s largest travel management companies for the world’s largest corporate clients and they win business. But the interesting thing is that although management information, account management and technology is centralised through Radius, each country agency has local expertise, a strong local reputation and excellent local client relationships – and this is what makes ‘going global’ work.

I’m now really looking forward to our future, still as Inntel but with the support of a new global network of like-minded agencies that are really well placed to work with us on any regional or global client contracts.

Radius conference update

RADIUS INTERVIEW

INNTELLIGENT NEWS - ISSUE 13

Cancellation policies Hotels changing their

The IHG and Hilton hotel groups recently made changes to their cancellation policies, extending the penalty-free notice period required for cancelling a booking.

It is important to familiarise yourself with these changes and consider whether they will impact your business travel plans.

IHG GroupPenalty free period now one day prior to arrival

IHG brands include: Intercontinental Hotels & Resorts / Holiday Inn / Holiday Inn Express / Hotel Indigo / Crowne Plaza Hotels & Resorts / Staybridge Suites / Candlewood Suites

IHG guests now have up until one day prior to arrival to cancel their reservations without penalty on new reservations. Depending on the particular location the deadline for the cancellation will be either 4pm or 6pm the day before.

For all agency managed accounts, (including Inntel client accounts) the existing cancellation policy agreements will be maintained for 2017 and the new cancellation deadlines will come into effect on 1 January 2018.

IHG will begin implementing this change in the Europe region from 28 July. American hotels will follow suit from 4 August with wider implementation taking place by the end of September. The current cancellation policy will remain in effect for Greater China, while Kimpton® Hotels and Restaurants will maintain their current 48-hour cancellation policy.

IHG will also honour all of the 2018 RFPs and strategic deals that have already been negotiated. In those cases, the one-day cancellation deadline will not take effect until 2019.

HILTON GroupPenalty free period now between 48 and 72 hours prior to arrival

Hilton brands include: Hilton Hotels / DoubleTree by Hilton / Hilton Garden Inn / Waldorf Astoria / Homewood Suites by Hilton / Conrad Hotels & Resorts

Hilton have opted to update their default house cancellation policy to 48 hours (72 hours in selected locations) at participating Hilton properties throughout the United States and Canada, starting 31 July 2017.

This change will not impact Corporate Negotiated Accounts in 2017 but will come into play in 2018.

Inntel says:I think the inconvenience caused by these changes will be minimal; once people become accustomed to any change it soon becomes the norm, and these hotel chains are not alone as both Marriott and Village hotels have also revised their cancellation policies recently.

If we really think about it, booking a hotel room is one of the very few things you can buy but not pay for there and then. There are very few other goods or services offered on a buy now, pay later model (without a lot of Ts & Cs, credit arrangements and red tape, or course!)

Sian Sayward, Inntel

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HOTEL CANCELLATION POLICY UPDATE

Impressive. Impeccable.It’s imperative you don’t miss Inntel’s Meetings Programme

Inntel are delighted to announce the new Inntel Meetings Programme (IMP), a collection of delegate rates specifically negotiated for SMEs and clients with lower volumes of spend.

The programme which piloted in January has enjoyed a successful first 10 months in operation. The IMP brings together rates from a wide range of UK suppliers to ensure there are a variety of venue options to suit all requirements.

Inntel’s Supplier Partnerships team carried out extensive, qualitative market analysis to develop exclusive terms and conditions for the programme that best reflect the needs of clients with limited meetings spend, for example reduced minimum numbers.

“This programme is designed with our smaller clients in mind, although of course our larger clients can also benefit. Most do not have sufficient volume to warrant their own discounted external meeting room rates, packages and terms whereas this programme will grant them access to fixed rates, bespoke terms and inclusions they would not get with general ad hoc bookings.

Our Supplier Partnerships Team have worked hard to ensure that the IMP offers a diverse selection of venues across all locations, from budget to luxury brands and from traditional to unique properties so there is an option for every budget.

We know that still only 35% of UK companies actively manage their external meeting spend and Inntel’s initiatives are designed to help them control their costs.”

Jane Dibble - Director of Business Development, Inntel

The programme follows Inntel’s Day Delegate Lite programme which was introduced in 2014. The programme targets clients who need to hold internal meetings but do not have the space or facilities to do so on site, offering them reduced ‘no frills’ day delegate packages with all the necessary amenities for a productive meeting.

If you’d like to take advantage of Inntel’s Meetings Programme (IMP) just call us on 0844 847 5502, or email enquiries@inntel.co.uk

INNTEL IMP

INNTELLIGENT NEWS - ISSUE 13

Comprehensive services for MATEsWe organise and manage Meetings, Accommodation, Travel and Events for corporate clients so that they can get on with the core challenge of running and growing their own business. Meanwhile we deliver the efficiency improvements and cost savings they would not have been able to achieve themselves thanks to

our years of experience, innovative software solutions and significant negotiating strength. You’ll find a brief overview of our services below with more details available on our dynamic website. Alternatively, please give us a call to discuss your particular requirements. We’re sure to be able to help.

TravelOur experienced travel division provides a complete door-to-door service for your travellers that covers all rail, air and car rental, visa, ferry and taxi possibilities to give you the widest possible choice of routes and ticketing. We also take care of any additional products and services they may need, including valet parking, meet and greet services, fast tracking through airports and check-in assistance as well as passports and visa help.

0844 847 5504

Accommodation Inntel books around 800,000 rooms in the UK and overseas every year for clients from all business sectors. We achieve substantial savings for them by putting together a bespoke preferred supplier programme for their travellers, with specially negotiated rates and benefits at chain and independent hotels and serviced apartments, as required. These can then be booked online to create a fast, smart, flexible and cost-effective solution.

0844 847 5502

Meetings Each year Inntel manages more than £25 million of meetings, conferences and training related business. Our significant experience and expertise is available for all of your meeting projects, from organising your international business seminar to a weekly sales meeting. Our dedicated team will work with you to understand your detailed requirements then plan and execute every detail to meet your business objectives.

0844 847 5501

EventsOur dedicated Event Management team will work with you to decide on the most creative concept for your event and then organise every aspect that you want our help with, which could be finding the perfect venue, developing a multimedia communication strategy, identifying niche speakers, tailoring an event app or producing an inspiring stage set. We will then be there to ensure that everything runs smoothly on the day.

0844 847 5501

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ABOUT INNTEL

Dublin First impressions one of the best cities to visit

We like our bookers to have first-hand knowledge of the hotels and venues we deal with on our clients’ behalf and often send them on reconnaissance trips to broaden their knowledge. Inntel’s Oliver Chinery has just returned from a few days in Dublin and had plenty to say about the experience.

‘We book lots of places in Dublin for our clients so this trip gave me the chance to see where some of the hotels are located and where the popular Dublin attractions are in relation to those hotels.

So what do you think of Dublin as a city destination?I think Dublin is one of the best cities to visit and that’s down to the people, everyone was so welcoming and friendly.

Where did you stay?I stayed in two different hotels, the Radisson Blu Royal Hotel and the Druids Glen Hotel and Golf Resort. Both have over four star ratings and you could see why just from the bedrooms as the quality and comfort was simply exceptional. The interior design was also very impressive. For example, as you step into the Radisson Blu Royal Hotel the low hanging ceiling lights create a festive feel, and there are two grand lifts that look amazing but are also very practical, being easily accessible for wheelchair users.

What was the food and drink like?All of the food and beverages I tried were delicious. One of the highlights of the trip was a visit to the Guinness Factory, where we indulged in a seven course tasting menu with a different type of Guinness to complement each course. It was a fantastic activity and being only 20 minutes from the city centre I would say it’s an absolute must for anyone entertaining clients or colleagues in Dublin.

Would you recommend the venues to business travellers?Definitely. Both venues were very welcoming, clean and fresh and decorated in a contemporary style that would be to anyone's taste. They also had all of the amenities you could want on a business trip, including WiFi, gym facilities and onsite restaurants.

What was the highlight of your trip?The Guinness Factory, unsurprisingly – but I hasten to add that I was particularly impressed by the Gravity Bar, a top floor event space that can accommodate up to 250 delegates for a drinks reception and entertainment and offers stunning views across Dublin, as far as the Dublin Mountains.

Do you have any insights to offer a business traveller in Dublin?Yes, be warned that you’re not allowed to drive up to Terminal 1 at Dublin Airport so travellers have to be dropped at Terminal 2 and walk to Terminal 1 from there. This is especially important if you have bags to check in – remember to leave yourself sufficient time to get there!

Review by Oliver Chinery, Business Travel

If you're visiting Dublin on business and would like to arrange accommodation or entertainment in the city we would be happy to help you.

Call 0844 847 5504 or email traveldesk@inntel.co.uk

INNTELLIGENT NEWS - ISSUE 13

CITY SPOTLIGHT

The Vineyard Stockcross, Newbury RG20 8JUHow many meeting rooms: 6                                 How many bedrooms: 49Maximum Cabaret: 100                                          Maximum Theatre: 120Car parking onsite:  Free

Style of the venue: Modern elegance with traditional twists.

Location: Beautiful English manor house with extensive grounds and alfresco patios

USP: This property is ideal for exclusive use. There is a fantastic wine vault in the entrance which is a real talking point for guests.

Danesfield House Hotel and Spa Henley Rd, Marlow-On-Thames SL7 2EYHow many meeting rooms: 10                                      How many bedrooms: 79Maximum Cabaret: 50                                                 Maximum Theatre: 100Car parking onsite:  Free

Style of the venue: Traditional but bedrooms have a contemporary edge

Location: Venue has 65 acres of land which can be used for team building. The sports facilities can also be used for team building

USP: An ideal property for executive level boardroom meetings.

MacDonald Compleat Angler Marlow Bridge, Marlow Buckinghamshire SL7 1RGHow many meeting rooms: 5                                       How many bedrooms: 78Maximum Cabaret: 50                                                   Maximum Theatre: 100Car parking onsite: Free

Style of the venue: Traditional and rural

Location: Beautiful surroundings and river view

USP: Dragon Boat Racing - Venue owns their own jetty along the river and can offer Dragon Boat Racing as a team building event.

Runnymede Hotel Windsor Rd, Egham TW20 0AGHow many meeting rooms: 14                                       How many bedrooms: 120 Maximum Cabaret: 100                                                  Maximum Theatre: 200Car parking onsite:  Free

Style of the venue: Relaxed and contemporary

Location: Very rural with the Thames riverfront and walking grounds to explore

WOW Comment: Venue has a modern, lounge-style basement on site with games consoles and comfy sofas, ideal for a relaxed break away from a long meeting!

Stanton Manor Hotel & Gallery Restaurant Stanton Saint Quintin, Near Chippenham, Wiltshire, England, SN14 6DQHow many meeting rooms: 3                                       How many bedrooms: 23Maximum Cabaret: 40                                                  Maximum Theatre: 80Car parking onsite: FREE

Style of the venue: British country house feel throughout

Location: Surrounded by beautiful gardens

USP: The Gallery Restaurant is a must visit! The Venison Pie was absolutely beautiful and the chefs on site are very accommodating.

Destination expert Meetings & Events

If you’d like to book any of the featured destinations just call us 0844 847 5501

DESTINATION EXPERT

PAGE SEVENTEEN

When meetings and travel managers talk about ‘leakage’ they are referring to the occasions when business travellers ignore their company’s travel policy or preferred hotels list and make their own alternative arrangements for transport or accommodation.

There are several reasons why travellers may want to stay at a hotel that is not on the company’s approved list. They may have a loyalty card for a particular hotel chain or airline and want to earn reward points, for example. Or they may just want to stay somewhere with more home comforts than the company’s choice!

The trouble with leakage is that travellers who ignore the corporate travel policy cause real problems for their employers:

1. Reduced safety Companies have a duty of care to their employees and this becomes even more important when the employees are travelling on company business. If a traveller has made their own arrangements away from policy they will be harder to locate and support in the event of an emergency.

2. Reduced bargaining power

Corporate travel policies usually include special prices and terms that have been arranged with particular suppliers (eg a hotel chain) for an agreed volume of business. If employees choose not to use the company’s preferred suppliers they reduce their employer’s bargaining power, costing them more money when the contracts are reviewed.

3. Expensive terms and conditions

While employees may be able to find cheaper fares through an online travel agency such tickets are usually non-changeable, non-refundable and need to be paid up front. As business travel bookings are often subject to change the cheapest tickets are not the most suitable options, and employees who think they are saving their employers’ money could cost them more in the long run.

If you would like advice on preventing leakage (and increasing compliance with your corporate policies) just ask your Inntel Account Manager.

LeakageLet’s talk about:

INNTELLIGENT NEWS - ISSUE 13

JARGON BUSTER

Apps worth checking outTurn your Smartphone into the best of travel companions with some well-chosen apps. Here are fi ve that have caught our eye in recent months:

WeTransferSend huge fi les from your phonewww.wetransfer.com/appsWeTransfer has established itself as the default fi le-sending web-based service for large fi les, enabling you to send up to 2GB of fi les free of charge in a single transfer. The WeTransfer app makes it even easier to transfer big fi les across your devices.

VelocityFor recommended restaurants and last-minute reservationswww.velocityapp.com/LondonThis app is for those who like life in the fast lane. Get recommendations based on your location and dining preferences, book tables and make last-minute reservations at premier restaurants from your phone. You’ll fi nd more than 800 listed, including over 60 with Michelin stars.

PackpointTechnology that tells you what to packwww.packpnt.comIf you ever fi nd yourself staring blankly into your empty suitcase, Packpoint can help. Simply enter your travel destination, when you’re going, how long you’re staying and the kind of activities you were planning and the app will generate a recommended packing list for your trip.

RebtelFor phone calls without the WiFiwww.rebtel.comRebtel is an app-to-app calling service (like Skype or WhatsApp) that connects calls over the local phone lines rather than WiFi, so the connection is very stable and won’t drop off . While Rebtel is not free it off ers a cheap and reliable option for making international calls.

CircaWork out what time and day it is here, there and everywherewww.circa-app.comCirca presents multiple time zones in an attractive and easy to follow circular graphic so you can see at a glance what time it is where you are now, back home and wherever the people you need to speak to are located. A very useful app for anyone who works as part of an international team or regularly travels the world.

APPS UPDATE

PAGE NINETEEN

NEW HOTELS

INNTELLIGENT NEWS - ISSUE 13

Unique and individual just like your company

Solberge Hall

Classic Lodges We all know that, when you organising meetings and events, location is everything. But we also know that there are so many more elements to a successful day.

Which is why with Classic Lodges, you’ll not only have a choice of 15 spectacularly well located hotels, all within easy driving distance of the main motorway network, you can also expect a level of service and individuality you won’t fi nd anywhere else.

Take your pick from quiet country house hotels for a concentrated brainstorm event, hotels set in acres of land for some mind-stretching team building or a bustling town centre hotel where you can gather delegates from far and wide.

And it’s not just the locations that will impress. We can off er Classic Lodges Hotels with views over the Cotswold Hills, Sussex Downs or the Yorkshire Dales. You can even admire the décor from one of the most elegant ocean-going liners of the 20th Century.

Each one shares the Classic Lodges mark of excellence for business: dedicated events suites, with full event back up support and impeccable service.

And when the work of the day is done, your delegates can relax in superbly comfortable rooms, all equipped so they can keep catch up with emails, then unwind over a carefully prepared dinner in our restaurants.

We can even suggest itineraries and themes to turn good business into utter pleasure.

GET IN TOUCH For more information on Classic Lodges or to book one of these stunning venues, please call us on 0844 847 5502

Grovefi eld Charingworth Manor

Top tips when booking flightsBooking your air travel can be a confusing process. There are so many fares, carriers and additional fees, it’s difficult to find the option that best suits your needs.

Here are some of our top tips when it comes to booking your next flight journey.

Always book in advance: Airlines will often offer reduced fares for ‘early-bird’ bookings.

Who: When giving your name, make it clear which is to go in the first, middle and last name fields. This will avoid hefty administration fees for amendments down the line.

Where: Are you flexible on the city you are flying from/ into? Choosing alternative airports may give you further discounts on flight costs.

When: Being flexible on outbound and return flight dates can also considerably reduce your flight fares.

The single life: Rather than automatically booking a return flight, try searching for two single legs for your outbound and return journeys, you may just find that two single tickets is a cheaper option. What’s more, this gives you the flexibility of arriving and departing from two separate airports if needed.

Mix it up: By mixing carriers for your different journeys, you could save money. However, be aware that the traveller will have to check-in at each leg, and if delayed, the flight company will not take responsibility for the second flight.

Consider the total costs: Many low cost airlines will charge additional fees for add-ons such as baggage, seat selection etc so although the fare itself may be the cheapest, your overall journey costs could be higher. Always consider the total journey cost rather than just the flight fares when analysing the cost-effectiveness of different flight options.

For more advice on how to book air travel through Inntel, contact your Inntel Account Manager.

TOP TIPS

PAGE TWENTYONE

EssexLost in...

In August this year Inntel sent four teams of employees into the depths of Essex to raise money for Colchester General’s Special Children’s Unit.

‘Lost in Essex’ is one of our favourite annual fundraisers. It involves us dropping teams of two employees in diff erent locations across Essex and leaving them to fi nd their way back to the designated fi nish line, passing through agreed check points on the way. The teams have no money for fares and no technological aids other than a GPS locator that the organisers use to track their progress (and to make sure they are not ‘Lost in Essex’ forever!).

The event was organised by the Inntel staff committee and raised £280 for our Charity of the Year, the Colchester Hospitals Charity.

Douglas O’Neill, CEO of Inntel, congratulated Naomi Hull and Nicola Ray for winning this year’s event, saying: ‘As a company, we make great eff orts to give back to our local community and it’s so inspiring to see how involved and enthusiastic the committee and fellow employees are about our fundraising events.’

Inntel would like to thank the Holiday Inn Colchester, Wivenhoe House, the Dragonfl y Hotel, the Bungalow Diner and Colchester Library for allowing us to use their facilities during this year’s challenge.

it’s so inspiring to see how involved and enthusiastic the committee are

CHARITY EVENT

INNTELLIGENT NEWS - ISSUE 13

Charity of the yearInntel’s new

Inntel always invites its newly appointed Employee of the Year to choose the charity that the company will be supporting for the next 12 months.

For 2016/17 we raised funds for the Children’s Burns Club, a charity that helps children and young people whose lives have been affected by burns traumas and altered body image. The charity was proposed by last year’s Outstanding Employee, Naomi Hull, and we have raised more than £2,500 for this worthy cause through bake sales, quizzes and seasonal activities organised by the Inntel Staff Committee.

This year Lauren Kidger, our Employee of the Year 2017/18, has nominated the Colchester Hospital Children’s Special Care Unit as Inntel’s Charity of the Year.

we have raised more than £2,500 for this worthy cause

The Children’s Special Care Unit is located next to the Delivery Suite in Colchester General Hospital and provides Level 2 specialist care for newborns. Any funds we raise will be put towards some of the new equipment on the Unit’s wishlist, which includes a double locker crib, an oxygen saturation monitor and a baby incubator.

Our Outstanding Employees usually ask us to support charities that they have a personal connection with or feel very strongly about. They find it incredibly rewarding to see that, as a result of their own career achievements, they are able to give something back to the organisations that have helped them or someone close to them.’ Douglas O’Neil, CEO, Inntel

CHARITY SPOTLIGHT

PAGE TWENTYTHREE

Inntel House Threshelfords Business Park Inworth Road Feering Essex CO5 9SE T 0844 847 5500 F 0845 092 0479 E enquiries@inntel.co.uk W www.inntel.co.uk

Meetings and Events • Accommodation • Travel

It's the Most Wonderful Time

of the Year

Whether you've chosen the perfect venue or need some inspiration, our consultants are available right up until Friday 22nd December offering you expert advice and assistance.

The festive season is just around the corner but there's still time to book those last

minute Christmas events!

So for a Christmas event with sparkle, call us on 0844 847 5501 or email the team at meetingsandevents@inntel.co.uk