innovative training for airport operation and...
TRANSCRIPT
Training Strategic Intent
• To re-shape the understanding of airport management education and training.
Vision
• To enhance and promote airport excellence by
providing innovative and integrated airport management education and training solutions and driving the growth of individuals’ and organizations’ performance capabilities in order to tackle the complexity and evolution of managing airports to the highest standards.
Mission
Airport Assessment
Airports are being assessed based on international key performance indicators of efficient airport operations.
ICAO-ACI (6 KPI Areas)
Airport Operational Functions
Airport Management
subcontractors
Facilitation
IT
Ground handlers
finance
AOC
Maintenance
Security
Ramp Safety ATC
commercial Logistics
It is integrated globally...
A single employee’s mistake can result in
delay of flights in many other countries
Challenges in Airport HR Management...
• Staff are not familiar with company Vision, mission, values and ethics • Staff are not aware who do what and how? • Staff are not motivated • Staff are not aware what they will be doing next • Staff are not aware of their real scope of work • Staff are not aware of quality assessment and how they are assessed • Staff are not penalized when they should be or honored when they excel • Staff are not treated equally • Managers are not free to manage • Stakeholders are not performing and this is reflected on airport performance • Stakeholders managers are not cooperating due to their lack of knowledge and
budget • Stakeholders are not integrated in airport efficiency and have no customer
service appreciation
Challenges in Airport HR Management...
You need to give proper orientation and training
You need to recruit the right people
You need to motivate your employees
You need to define your Talents & retain them
Challenges in Airport HR Management...
Workforce Responsibilities
Practitioner
Proffesional
Team Leader
Principle
Expert
Advisor
Board Member
Executive
Middle Manager
Line Manager
Team Leader Assistant Manager
Work Force Basic Competencies
Emerging Youth Competencies, Tools and Techniques
Foundation Competencies, Tools and Techniques
Professional Track Management Track
Competence & Competency
COMPETENCY The quality of being adequately or well qualified physically and intellectually.
COMPETENCE • The ability to do something successfully or efficiently. • A range of skill or ability • A specific Skill or ability • Two types: Technical and personal
Maturity levels of Personal Characteristics (Competency levels)
Curiosity & Discovery
Technology & Media
System Thinking (Critical Thinking-Problem solving)
Abstract & Model Thinking
Creative Thinking
Communication & Culture
Ethics & Value Driven
Sourcing
Team Player & Management
Collaboration (shared vision – team learning)
Comradeship & Leadership (taking initiative – Role Model – Lead by Example)
Insight
Engagement
Determination
Right Motivation
1 3 2
Boundaries of Competences
Class
Zoo
Arena
Reserve
Jungle
None
Level of Exposure
Enhanced towards Centre
IS this Enough?
Or sufficient?
106 different trainings
Enhanced every
year
DEVELOPMENT PROGRAMS
2015 Program
Catalogue
HR and Training altogether
1. Assess (airport, staff and stakeholders performance)
2. Analyze training needs (organization level, team level, individual level).
3. Design appropriate training programs.
4. Develop Competencies ( Technical and behavior).
5. Implement in conjunction with TIBAH-HR
continuously and with Stakeholders
6. Evaluate and improve continuously
7. Determine personnel succession and train
for new positions before implementing
Professional & management Competences
• Technical • Management
Individual Training
Current training concentration
Professional & management Competences
• Technical • Management
Personal Competences
• Behavior • Practice • Ethics
Individual Training
Group/Multigroup Training &
What is comprehensive Training?
&
Comprehensive
Ignored
Missing
Proper Training Needs Analysis
Stakehold manag Operation Technical Commer Safety HR
MD
Duty Manager
Finance
P5
P8 P14
P1
Stakehold staff
P35
Beha C B1 B2
Tech C T1 T2
PDC
AMED
APD
Quality
How is It Done ?
The aviation training company aiming to re-shape the understanding of aviation executive education and
training.
Training Strategic Objectives
Increase the professional knowledge and capability of airport management personnel in order to improve the performance of airports in their key performance areas (safety, security, operations, quality, social/environmental responsibility, etc.);
Encourage the coordination among an airport’s key decision makers to lift the efficiency and promote team adherence to uniform standards and awareness of best practices at the world’s airports;
Expand the vocational competencies among operational staff to optimize departmental efficacy;
Provide the recognition of professional excellence in airport management by internationally accredited offerings;
Provide a gateway to graduate-level airport management education through joint agreements with international universities.
targeting high level management
targeting airport decision makers in middle to high level management
targeting entry level and operational staff
Airport Professional Diploma Program (APD)
Airport Management & Efficiency Development Program (AMED)
Professional Development Certificates (PDC)
E-MBA MBA
PhD
Competitive Advantage
Integrated training solutions
Professional Development Certificates (PDC)
I. Airport operations certificate II. Airport security certificate III. Airport safety certificate IV. Airport managerial certificate V. Airport commercial certificate VI. Airport information technology
certificate
• Targeting entry level and operational staff. • 6 focus areas. • Teaching methodology: classroom and on-job- training (OJT). • Each course is a 3 day course (24 teaching hrs). • Certificate = 3 courses (same focus area) / 2 years
6 certificates Descriptions
Airport Professional Diploma (APD)
Air transport industry
Airport operation management
Airport strategic management
Airport commercial management
+ Airport design and planning
Airport marketing management
Airport safety management system (SMS)
Airport human resource management (HRM)
• Targeting high level management.
• Teaching methodology: classroom, assignments and case studies.
• Diploma = 4 core + 2 elect. over 3 years.
• Each course is a 5 day course (40 teaching hrs).
(4)
C O R E
(2)
E L E C T
Descriptions
Interdisciplinary Training
(New and Must)
Interdisciplinary Training
Managing safety
Managing security
Managing people & stakeholders
Managing IT & logistics
ANS
aircraft
Fire fighting
fuel
FOD/ramps
Employees
passengers
government
public
companies
networks
hardware
Software
systems
communications
systems hardware
training
licensing
Manuals
Interdisciplinary Training
(New and Must)
Interdisciplinary Training
Managing Commercial
Managing Aerodrome & environment
Business plan
contracting Cargo
leasing
tendering
civil
maintenance
meteorology
Bird control
obstacles
costing
revenues
collection
control
analysis
Managing finance
Airport Management Efficiency Development (AMED)
(NEW & MUST)
Airport technical
assessment
Identifying training needs
HR assessment
Selecting personnel to
be trained
Classroom training
OJT (foreign airport)
Implementation (home airport)
certification
Airport Management & Efficiency Development (AMED)
AMED Road Map
Airport excellence certificate
Phase 1 Phase 2 Phase 3 Phase 4
1
2
3
4
Airport Assessment
Deciding the deficiencies and related functions
Deciding Needs & Selecting appropriate personnel
Group Training / academy
OJT / foreign airport
OJT / home airport Case studies/ deficiencies corrective
action plans
AMED Courses
1 Airport Strategic Management
2 Airport Operation Management
3 Airport Commercial Management
4 Facilitation and Terminal Management
5 Airport Safety Management System (SMS)
6 Airport Human Resource Management (HRM)
Advanced Training
1 • Succession Planning and
management training program (SP)
2 • Operational Readiness and
Airport Transfer training (ORAT)
classroom training covering 3 areas + OJT
Airports economics &
finance
Airport Mgmt.
Airport ops.
•Facilitation and terminal management •Airside operations mgmt •Airport as a facility
•Airport as a business •Developing non-aeronautical revenues •Finance for non-finance managers
•Airport HRM •Airport TQM •Leadership skills for airport managers •Management fundamentals
Succession Planning Focus Areas
ORAT Focus Areas
•Facilitation & terminal management •Airside operation management
• ORAT strategy & master planning • ORAT transfer execution ORAT
• Introduction to airport SMS Airport Safety
Airport Operations
Cost Impact of Troubled Openings
Sr.
No.
Airport name Costs incurred due
to troubled opening
opening date Primary reason for delay
1 Honk kong
International
Airport
HK$ 4.6 billion, equivalent to
0.35% of GDP for Hong-Kong
economy. 600 million US$
direct cost.
April 1998
Actual July
2008
Accumulation of problem bags, poor
communication, inexperience of airline
and staffs (Report on the commission
of Inquiry on new Airport,1998)
2 London
Heathrow T-5
16 million pounds March 2008 BHS system software problems
(Alloway, 2008)
3 Denver
International
Airport
500 million USD Oct 1993
Actual Feb
1995
$500 million for 16 months of delay, $1
million per day (Neufville, December
1994)
4 Berlin Airport 300 million USD Oct 2011
Actual not yet
Firefighting systems not ready, check in
system and BHS system glitches
(Spiegel staff, 2012).
5 Sheremetyevo
Airport
430 million USD 2009 Escalation in construction costs
(Belton, 2010)
Operational Readiness and Airport Transfer - Roadmap
Processes
Passenger handling
Baggage handling
Aircraft handling
(…)
Facilities
Systems
Information
Human Resources
FISH
Construction
Design
Design Installation
Review
Training
End-User
Concept
Design
SOP
Recruiting.
Construction Handover
Testing & Handover
Trials
Airport Transfer
Start of Operation
ORAT
Definition planning
Construction Testing & handover Trials Transfer Operation
ORAT Program Content
ORAT current and past practices
Airport commissioning
ORAT management
ORAT core processes
Quality control & progress management
Trial tests
Success and failure factors
Opening day management
Post opening : ORAT evaluation and reporting
The Essence of Realization/Implementation
Not just training, it’s a package includes consultancy!
Sustainable Development through training matrix,
segmenting employees and group training.
Pre and post tests to measure the improvement (together)
Case study works, presentations, OJT Assignment and reports
performed by participants
Interactive training methods with experts in field instructors
Consultancy for improvement activity implementations
Working together in implementation
SUMMARY
Selecting appropriate training product
Deficiency areas
Training needs
HR assessment
Integrated airport training solutions. Custom designed training packages based on airport technical & HR assessment. Innovative teaching methodologies promoting analytical thinking and coordinated problem solving. Increasing airport efficiency through articulated training of successful management teams.
PDC AMED APD SP ORAT
Competitive Advantage
International recognition
Extensive industry expertise
&
TAV Academy Professionals
Competitive advantage
World class Instructors
Fac
ilita
tion
Ope
ratio
ns
Aviation Human Resources Management
Traffic forecast
Business strategy
Regulatory compliance
Airp
ort l
eade
rshi
p sk
ills
Avia
tion
Proj
ect
Man
agem
ent
Financial Advantage
Average prices per training day / per participant
438 EUR for IATA
222 EUR for ACI
205 EUR for TAV Aviation Minds
* Exclusive of transport and accommodation.
Contact Information
Dr. Hamdi Chaouk Chairman of the Board TAV Aviation Minds Istanbul – Turkey Mobile: +9613229622 E-mail: [email protected]