PropertyandFacilityManagement,Service,SupportImprovedService

DeliveryandSupport

CustomerFirstStrategy

IncreaseFieldServicesProductivity• Remotelysupportyourcustomersandfield

teamswithreal-time,interactivevideostreamedfromamobiledevice

• Improveissueassessmentaccuracy.“See”theproblemwhiletalkingwiththepersonon-site

• Documentserviceprogressandcompletionwithinternaltechsandoutsidevendorscapturingbeforeandafterimages,videowithaudiocommentaryandnotescreatingavaluablemediaaudittrailimprovingqualityofserviceandqualitycontrol

• Allmediagatheredon-siteistaggedwithdate,time,location,userinfoandusergeneratedtagswhicharesecurelystoredintheCloudmakingthemeasytofindandshare

• Visuallycollaboratewithyourcustomers,technicians,serviceprovidersandothersinreal-timeformorerapidissueresolution

ImproveCustomerSatisfaction• Accurateissueassessmentimprovestheability

tosendtherighttechnician,toolsandpartstoresolvetheissueonthefirstvisit

• Reducereturntripsbyconnectingon-sitefieldtechsandremoteSubjectMatterExperts(SMEs)withlivevideosharingimages,notesanddocumentsinreal-time

• Increaseassetuptime/reducecap-exexposure

• Stakeholdershavecompletetransparencyintoresolutionstepsfrombeginningtoend

ReduceServiceMaintenanceCosts• Improvefirst-time-fixratessavingthecostof

unnecessaryreturntrips

• Lowertime-to-resolutionthroughvisuallyenhancedsupport

• Reducetrainingtimefornewtechnicians

• Remotevisualsupportreducesthenumberofexpensiveservicevisits

• Capturedmediabecomesavaluableknowledgebasethatremainsin-housewhenexperiencedtechniciansleavethecompany

InnovativeServiceDeliveryandSupportOptimizedServiceandSupportforCustomers

“Wenowhaveasolutionthatcapturesandcategorizestheimagesandvideowetakeeverydaymakingthemeasytoretrieveandshare.vMobilepaysforitselfwithjustonesavedservicetruckdispatcheachmonth.EveryadditionalsavedtripincreasesourROI.”

- RogerBilstad,EVPPropertyManagementServices–AvisonYoung

Thereisagreatercosttoafailedservicevisitthantheexpenseofareturntrip.Consequently,efficiencyhasbecomemorethanjustabuzzword.

Customerexpectationshaveevolved.It’snolongergoodenoughtosimplyprovide“decent”service,orjustmeetthedemandsofaservicelevelagreement.Yourcompetitionandtheiruseofstrategictools,givesyourcustomersoptions.Ifthey’renotsatisfiedwithyouandyourabilitytomeettheirneedsandexpectations,theywillgoelsewhere.

Organizationswhorecognizethisknowthatthequalityoftheirservicehastostandout;ithastogoaboveandbeyond.Theyknowthatresolvingissuesassoonaspossiblerequiresreal-timesolutions.TheyalsoknowthatcreatingservicedeliveryandP&Lsuccessdemandsefficiencytokeepcostsdown.

TriageIssueswithReal-Time,RemoteVisibilityWithvMobileCollaboratorPro(vMobile),yourcustomer,internalteamoron-sitetechnicians,canstreamlivevideoofanissuefromtheirmobiledevicewhilespeakingwithyourservicerep.Byrequestingthepersonon-sitetomovethedeviceandtocaptureimageswhilevideoisstreaming,theservicerepwillhaveanaccurateassessmentandunderstandingoftheissue(figure1).

©2017–vMobileTechnologies.vMobilemakesnowarranties,expressedorimplied

(Figure1)

“vMobileCollaboratorhelpsPropertyandFacilityManagersandtheirserviceprovidersstreamlineoperationalefficiencies,improvingsupport,servicedeliveryandqualitycontrol.Enhancingefficiencylowersoperationalcosts,whilemeasurablyimprovingcustomersatisfaction,expansionandretention.

Weprovideastand-alone,real-timemultipleuser,mobilecommunicationanddocumentationplatform,enabling“on-the-go”visualcollaborationanddatacollectionsharedbetweentechnicians,customers,internalsupportteamsandexternalserviceproviders.

vMobileiseasytogetstartedwith.Noexpensivehardwaretobuy–justleveragethesmartmobileassetsyoucurrentlyown.SimplydownloadtheapptoyourAndroidoriOSmobiledeviceoraccessfromyourcomputerviatheweb.Contactustogetstarted.”

RayLubeck–CEO

VisualMobileTechnologies

CollaboratewithMultiplePeopleAnytime,AnywherevMobiletakesefficiencytothenextlevel.Giventhe“One-to-One”scenarioabove,whileinalivevMobilesessionwithatenantormaintenancetech,theservicerepcansendanemailortextinvitationtoadditionalparticipantswithalinktojointhereal-timevMobilesession.Inmoments,eachparticipanthasjoinedthecollaborativesession;speakinginconferenceaudiowhileviewingthelivestreamingvideoandimagescaptured.Thishappensinreal-time,improvingissueassessmentandthelikelihoodofarrivingwiththerightpartsandtoolstoresolvetheissueonthefirstvisit.

(Figure2)

©2017–vMobileTechnologies.vMobilemakesnowarranties,expressedorimplied

vMobileBenefits• Increasefirst-call/visitandtime-to-resolutionmetrics

• Decreaseoperationalexpensesimprovingyourbottomline

• Lowertheexpenseandtimefornewtechnicianstobecomeproductive

• Createavisualknowledgebasesharingknowledgeofexperiencedtechs

• Measurablyimproveyourcustomer’sexperienceandsatisfaction

ContactUsFormoreinformationaboutvMobileandhowwecanhelpyourorganizationimproveyourserviceofferings,pleasecontactus.

Website:www.vMobileTech.com

E-Mail:sales@vMobileTech.com

Phone:+1(530)613-8290

AdditionalUseCasesThefollowingarebriefdescriptionsofhowothershaveaddedvalueusingvMobile:

RemoteexpertssupportfrontlineIncreasefirst-call-resolutionstatisticsbyconnectingyourfront-linetechnicianswithinternalorexternalSME’storesolveon-siteissuesreducingreturntrips.

DocumentworkbeginningtoendTechnicianscapturebeforeandafterimagesandvideowithaudiocommentarycreatingavaluablevisualaudittrail.

ContentsecurelystoredintheCloudImages,video,audio,documentssharedandnotesaretaggedwith:date,time,location,userinformation&storedintheCloudwherethey’reeasytofind&share.

Eventsaredocumented&cataloguedAllmediacapturedbyallcontributorsduringthecourseofaneventareinstantlyidentifiedtothateventandCloud-stored.

AccesstosharedknowledgevMobilecreatesavaluablemulti-medialibraryofbestpracticesaccessiblewhileinthefield,on-demand.vMobile’ssecure,Cloud-storedcontentcreatesaknowledgebaseofrealsolutionsaccessiblebyasimplesearch.

CollaborationbreaksdownbarriersvMobileencouragespeer-to-peercollaboration.Collaboratewithcustomers,colleagues,internalorexternalSME’s,outsideserviceproviders,manufacturersandothers.

ProjectManagementDocumentprojectsfrombeginningtoendimprovingqualitycontrol.Teamsvisuallycollaborateinreal-timewithexternalserviceprovidersresolvingissuessavingtimeandexpense.